Soft Skills Session Test

Soft Skills Session Test 44(Attempt #1)

Candidate Details
Candidate Name Login ID

MD ABDUL KADIR RAYIE mdar.a95

Subject Syllabus Test Date Test Duration

Exam SS_Session_44 19-Mar-2017 25 mins

Brief Analysis
Questions
Question Attempted Correct InCorrect Evaluation Pending
Main Question 0 0 0 0 0
Sub Question 8 0 0 0 0
Total 8 0 0 0 0
Marks
Total Marks Marks Obtained * Minimum Passing
40.0 0.0-0.0 = 0.0 N/A
Percentage 0.0 %
Result Status N/A
Marks Obtained = Correct Question Marks - Incorrect Question Marks

Difficulty Level Wise Analysis

Difficulty Level Total Correct/Attempt Evaluation Pending Accuracy
Medium 8 0/0 0 0.0 %

Soft Skills Session Test 1 Of 4

Soft Skills Session Test 44 MD ABDUL KADIR RAYIE

Topic Wise Analysis

Topic Wise Summary
Topics Total Correct/Attempt Evaluation Pending Accuracy
SS_Session_44 8 0/0 0 0.0 %
On the basis of your test attempt, Our Analytics observes that:
Your Best Area(s) --
Your Weak Area(s) SS_Session_44

Soft Skills Session Test 2 Of 4

Soft Skills Session Test 44 MD ABDUL KADIR RAYIE

Topic Wise Detailed Analysis

Topic:SS_Session_44
Question : 1 Difficulty Level:Medium
Read the passage given below carefully and answer the question.

Jasmine works in the Prime Education Advising Centre. Part of her duties are to help enrol the students for the next semester of the
program. She handles many students everyday. One fine day a student was having a bad day and took her frustration out on Jasmine. She
was not enrolled for the next semester in spite of clearing her previous semester and there was an issue in her mark list too. Her name was
misspelled and birthdate was wrong too. The student was quite upset due to all these issues. Her face could clearly show her anger and
her voice in a high pitch accompanied it. Jasmine understood what has happened. She was busy in preparing the examination documents
but she kept the work aside for this student and her problem. Although she was being verbally attacked, Jasmine maintained a friendly
demeanour, a helpful attitude. She paid attention to what the student said and what is being unsaid. Jasmine also showed her willingness
to listen to the student's needs and demands. Jasmine kept all her present tasks aside and tried to solve the problem of the student. She
took the student to Madhavi who used to prepare mark lists and to Ramesh who was taking care of the records of the students. Jasmine
discussed the problem of this student with them and made sure that it would be sorted out. Madhav and Ramesh promised to look into the
matter and revisit the problem. This calmed the student, and Jasmine was able to reassure her that everything would work out properly.
Then the student left the place satisfactorily. The way Jasmine handled this student, turned the table around. Subsequently, not only did
that student make it a point to be pleasant to Jasmine in the future, but Jasmine's supervisor noted her excellent interpersonal and advising
skills. The supervisor passed on her positive impressions of Jasmine to others in the department. Sometimes the angry customer like the
student here can serve as an opportunity, if you have the skills to take advantage of that opportunity.

Sub Question : 1 ( Not - Attempted )

Jasmine was supposed to help the students regarding their enrolment.
Option(s) :
No. Option Text Correct Selected
1 Agree
2 Disagree

Sub Question : 2 ( Not - Attempted )

The name of the student was spelled correctly.
Option(s) :
No. Option Text Correct Selected
1 Agree
2 Disagree

Sub Question : 3 ( Not - Attempted )

Ramesh used to prepare the mark lists.
Option(s) :
No. Option Text Correct Selected
1 Agree
2 Disagree

Sub Question : 4 ( Not - Attempted )

Jasmine was not ready to listen to the needs and demands of the stuednt.
Option(s) :
No. Option Text Correct Selected
1 Agree
2 Disagree

Soft Skills Session Test 3 Of 4

Soft Skills Session Test 44 MD ABDUL KADIR RAYIE

Sub Question : 5 ( Not - Attempted )

The student left the place satisfactorily as Jasmine addressed the issue properlyand confidently.
Option(s) :
No. Option Text Correct Selected
1 Agree
2 Disagree

Sub Question : 6 ( Not - Attempted )

Although she was being verbally attacked, Jasmine maintained a friendly demeanour, a helpful attitude. This indicates------
Option(s) :
No. Option Text Correct Selected
1 Jasmine knew the difference between aggressive and assertive behaviour.
2 Jasmine could see the anger of the student and was afraid of that.

Sub Question : 7 ( Not - Attempted )

She paid attention to what the student said and what is being unsaid. This indicates------
Option(s) :
No. Option Text Correct Selected
1 Jasmine had a problem in listening as the place was quite crowdy.
2 Jasmine knew the importance of body language and its applications.

Sub Question : 8 ( Not - Attempted )

Jasmine discussed the problem of this student with them and made sure that it would be sorted out. This indicates that--------
Option(s) :
No. Option Text Correct Selected
1 Jasmine ordered both Madhavi and Ramesh to solve the problem.
2 Jasmine had good communication skills and she used these skills effectively.

Soft Skills Session Test 4 Of 4