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1:06 PM Support session established with GOPAL CHATERJEE.
1:07 PM Saving chat transcript
1:07 PM Connection lost. Attempting reconnection...
1:09 PM Connection lost. Attempting reconnection...
1:10 PM Connected. A support representative will be with you shortly.
1:10 PM Support session established with GOPAL CHATERJEE.
1:11 PM Durgesh Singh: hi
1:11 PM GOPAL CHATERJEE: Hello sir.
1:11 PM GOPAL CHATERJEE: We are really aplogize that there was some software issue
going on.
1:12 PM Durgesh Singh: okay no problem, it happens no one can guarantee it
1:13 PM GOPAL CHATERJEE: Thank you sir for trust us.
1:13 PM Durgesh Singh: can you help me with my issue?
1:13 PM GOPAL CHATERJEE: Please elaborate the issue.
1:14 PM Durgesh Singh: sometimes my notebook makes noise when switch it on from
the top left corner.
1:15 PM GOPAL CHATERJEE: If I understood the issue correctly that there is noise
came from notebook am I correct?
1:16 PM Durgesh Singh: yes but it happens once or twice in a week
1:17 PM GOPAL CHATERJEE: since how many days you are facing the same?
1:18 PM Durgesh Singh: since 1 1/2 months
1:18 PM GOPAL CHATERJEE: Is the notebook heating a bit?
1:19 PM Durgesh Singh: nope, its working normally as it was earlier, the only
thing now is it's making that noise.
1:20 PM GOPAL CHATERJEE: Have you made any hardware changes recently?
1:20 PM Durgesh Singh: i haven't made any changes in my notebook.
1:21 PM GOPAL CHATERJEE: Please do not worry, I will definitrely help you.
1:21 PM Durgesh Singh: thanks
1:21 PM GOPAL CHATERJEE: Please confirm the following information of the product
which is in discussion:Serial Number:Please provideProduct Number:Please
provideEmail Address:Please provideContact number:Please provideAlternate contact
number:Please provideOperating system:Please provideMay HP contact you by phone
mail or email with product or service updates offers or event information?Best time
to reach :
1:23 PM Connected. A support representative will be with you shortly.
1:23 PM Connected. A support representative will be with you shortly.
1:23 PM GOPAL CHATERJEE: Please confirm the following information of the product
which is in discussion:Serial Number:Please provideProduct Number:Please
provideEmail Address:Please provideContact number:Please provideAlternate contact
number:Please provideOperating system:Please provideMay HP contact you by phone
mail or email with product or service updates offers or event information?Best time
to reach :
1:23 PM Support session established with GOPAL CHATERJEE.
1:26 PM Durgesh Singh: Serial Number: Product Number:Email Address:
durgeshsingh358@gmail.comContact number:8305794215Alternate contact number:
7057889057Operating system: Windows 10May HP contact you by phone mail or email
with product or service updates offers or event information?
EMAILBest time to reach :
1:27 PM Durgesh Singh: wait a min m updating you with serial n product no
1:28 PM GOPAL CHATERJEE: Sure sir.
1:29 PM Durgesh Singh: how can i get my serial n product no if hp support
assistant doesn't open?
1:30 PM GOPAL CHATERJEE: Please check battery compartment of the notebook.
1:30 PM Durgesh Singh: okay
1:33 PM Connected. A support representative will be with you shortly.
1:33 PM Support session established with GOPAL CHATERJEE.
1:34 PM Durgesh Singh: serial no :CND6300YXNproduct no: W6T50PA#ACJ
1:35 PM Connected. A support representative will be with you shortly.
1:35 PM Support session established with GOPAL CHATERJEE.
1:35 PM Session closed due to network failure.
1:36 PM Saving chat transcript