Example Quality Manual (TS 16949:2002) Issue A Revision 6
Company is a division of Big Brother that was established on 3 April 2000.with three
principal objectives:
To provide superior technical product management
The creation of value add through kit manufacturing
Consolidation of similar businesses
It is an importer and distributor of leading brands including You Name It, and has exclusive
licence to the renowned Guru brands. It operates with a staff of about 100 in Sydney and
Melbourne.
The organization of the business is shown in the organisation chart on Big Brothers
EmployeeConnect website. Individual tasks, responsibilities and authorities are set out in job
descriptions on the local server. Competence of personnel performing work affecting product
quality is recorded in Companys skills matrix
Activities are managed through a quality system focused on ensuring customer satisfaction
and facilitating continuous improvement. Key Value Creation Processes and Interactions
(p2) turn customer requirements into customer satisfaction using a suitable infrastructure that
includes building maintenance, floor plans, machinery maintenance, server, UPS, PCs,
printers, fax, and software licensing,.
The documentation for this system is stored electronically on the computer network wherever
possible, and is available to all staff .
All staff are made aware of the Quality Policy which provides overall guidance.
Quality objectives are aligned with business objectives in the Quality Policy. These generate
job norms which are reviewed monthly. The objectives themselves are reviewed at least
annually at a Management Review Meeting. This meeting follows a standard agenda (QP 1.1
Management Review) and also evaluates performance against these objectives and assesses
the ongoing effectiveness of the Quality system.
In addition to those documents mentioned above, the documentation of the quality system
comprises:
Process procedures necessary for the operation of the quality system
April 2005
Process procedures needed for the operation of the realization process and guidance of
specific activities
Blank forms for the recording of data
Records to show the achievement of quality and the effectiveness of the system
Registers needed to facilitate access to the above information
Documents are accessed electronically from the local network. Hard copies of documents,
apart from a master copy, are considered to be uncontrolled.
The control of records is described in QP 16.1
Continuous Improvement is managed by the application of the regular team meetings.
Internal audits are scheduled so that each activity is audited at least once per year.
Changes to documents to provide clearer guidance, change practices, or to capture
improvements already in place are effected by means of Document and Data Control
procedure QP 5.1.
Non-conforming product is handled by paper based CA/PA Request , or Urgent Action Hold
Request. Issues arising from internal or external audits are recorded on the audit report or
the CA/PA Request if required. These records are made to ensure that the appropriate
corrective actions are taken and also serve to record preventive actions in the Quality
Management System.
The system was originally written to conform to the requirements of ISO9002:1994. It has
since been developed to conform to IS09001:2000 and to acknowledge the guidance
provided by ISO9004:2000. The structure has been changed to group procedures and
internal audits under their respective process.
The integrity of this system is maintained during any changes to the business.
For the purpose of third-party certification the capability is considered to be , KIn regards
to:it assembly and packaging of automotive parts. Certificate is confined to the Asquith site.
In the case of certification to ts 16949::2002, Clause 7.3 Design and Development does
not apply within our business processes because the company does not design motor parts
from the concept stage. Parts are reproduced from OEM and aftermarket samples.
Example Quality Manual (TS 16949:2002) Issue A Revision 6 April 2005
 Company Quality Manual Issue A Revision 6 April 2005

Company Quality Policy

QUALITY OBJECTIVES CURRENT TARGET

2/05 2/06

Company is committed to providing high quality Complaints per month < 5/month <4/month
products,

delivered on time, Lines shipped 98.4% 98.85%

that meet customer requirements Urgent Action Hold Requests per month < 5 <4

while maintaining a fair profit margin Level or increased profit margin each **** *****
quarter
and increasing sales. 5% increase in sales volume each **** ****
quarter
We accomplish this through product and process Kits per full time employee per month 823.4 900.6
innovation, Lines shipped per person per hour 19.5 20.7

cost reduction activities, 20% reduction in kitting labour per year 730 K 584 K

compliance with ISO 9001 requirements, Certified to ISO 9001:2000 by maintain maintain
December 2003
Successfully maintain registration
through surveillance audits every 6
months
and the continual improvement of our Quality Average lines picked per hour per 58.16 61.75
Management System. quarter

* This information is confidential

 Company Quality Manual Issue A Revision 6 April 2005

Revision Register

Issu Revision Page Nos: Details of Revision Authorised & Approved by Date:
e No:

A 4 Whole Upgrade from ISO9002:1994 to ISO9001:2000 Mr X Sep

Document 03

A 5 Whole Upgrade from ISO9001:2000 to include requirements of Mr X Jan 04

Document TS16949:2002

A 6 Whole Completely rewritten following advice that our operations are Mrs Y Apr
Document outside the scope of TS16949:2002. 05