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We want to thank everyone who participated in the driver survey.

The information we
received is being studied and we will be addressing many of the issues raised by the
responses we received. Below are listed the responses by question so that everyone can see
the results. If you have questions or concerns about any of the results, please feel free to
contact Pat Graben, Eric Nelson, Larry Nestor, Wayne Smith or Judy Civitello.

2010 Driver Survey


Results

126 responses to the Driver Survey:


109 (86.5%) were signed, 17 (13.5%) were not signed

How do you presently find the majority of your loads? If more than one method
Question #1 applies, please put them in the order of most used (1) to least (5).
Direct Contact Truckstop On Line at
Central Oper. with Agents Jones Website Load Boards other Websites

Total Responses 78 116 102 42 54

Response
2 Respondents skipped
this question 1 5 5.4% 56 60.2% 22 23.7% 1 1.1% 9 9.7%
2 17 17.7% 17 17.7% 49 51.0% 2 2.1% 11 11.5%
3 32 40.0% 19 23.8% 15 18.8% 6 7.5% 8 10.0%
4 10 25.0% 3 7.5% 3 7.5% 14 35.0% 10 25.0%
5 11 24.4% - - 2 4.4% 18 40.0% 14 31.1%
Misc. 3 7.9% 21 55.3% 11 28.9% 1 2.6% 2 5.3%
Total 78 19.9% 116 29.6% 102 26.0% 42 10.7% 54 13.8%
Which of the following would best describe your feeling about how we maintain
Question #2 contact with you regarding freight? You may choose more than one answer.
I am satisfied
I get too many Agents I get too many with the
calls from never/seldom calls from I get no help contact I have
Agents with call me with Central from Central with Agents &
freight freight Operations Operations Operations
Total Responses 2 34 1 17 90

1 Respondent Skipped this 1.40% 23.60% 0.70% 11.80% 62.50%


Question

19 Respondents gave more


than one answer

When Agents call you with available freight, do they


Question #3 accurately know your location and status?

Yes No

Total Responses 82 54

1 Respondent skipped this


Question 60.30% 39.70%

13 Respondents answered
both Yes & No
Do Agents have sufficient and accurate information
Question #4 about the loads they offer to you?
Yes No

Total Responses 98 29
3 Respondents skipped this
Question 77.20% 22.80%
6 Respondents answered
both Yes & No

Which of the following devices do you use to help you find loads? If you use more than
Question #5 one, please number them most used (1) to least used (4).
Someone at home Smart phone with
Cell Phone Laptop on computer Email

Total Responses 117 96 48 26


3 Respondents skipped this Response
Question 1 65 56.5% 34 29.6% 11 9.6% 5 4.3%
2 30 34.5% 41 47.1% 13 14.9% 3 3.4%
3 5 13.9% 12 33.3% 14 38.9% 5 13.9%
4 0 - 0 - 5 41.7% 7 58.3%
Misc. 17 45.9% 9 24.3% 5 13.5% 6 16.2%
117 40.8% 96 33.4% 48 16.7% 26 9.1%

We are developing a way to eliminate your paper logs


by doing them on a computer. Would you be
Question #6 interested in trying this?
Yes No

Total Responses 25 103

4 Respondents Answered
both Yes & No 19.50% 80.50%
Through the same computer that you can use for your logs we could provide
load information, access to load boards such as DAT, safety messages,
compliance reminders and direct access to our agency network and central
Question #7 operations. Would you be interested in this new way to communicate with us?
Yes No

Total Responses 45 80

1 Respondent skipped this 36.00% 64.00%


question
2 Respondents answered
both Yes & No

If we made laptops available at a better price would


Question #8 your or your spouse use it to help find loads?
Yes No

Total Responses 81 39

9 Respondents skipped this


question 67.50% 32.50%

5 Respondents answered
both Yes & No

If we made scanners available at a better price would you or your


Question #9 spouse use it to help speed your paperwork flow?
Yes No

Total Responses 78 44
3 Respondents skipped this
question 63.90% 36.10%

1 Respondent answered
both Yes & No
Presently, how do you communicate your status (i.e. empty, loaded, delivered, etc.) with
Question #10 Central Operations and Agents?
I don't bother
until someone
Cell phone call Text Message Email IVR calls me Other

Total Responses 106 3 59 2 13 8


1 Respondent skipped this
question 55.50% 1.60% 30.90% 1.00% 6.80% 4.20%

Would you be willing to update your status by calling


Question #11 a number and entering your [status] information?
Yes No

Total Responses 69 58
2 Respondents skipped this
question 54.30% 45.70%

5 Respondents answered
both Yes & No

If available, would you use an instant messaging


system to communicate with Central Operations &
Question #12 Agents?
Yes No

Total Responses 57 70
2 Respondents skipped this
question 44.90% 55.10%

5 Respondents answered
both Yes & No
Would you want to receive text messages or emails
about loads that are available in the area you are
Question #13 delivering?
Yes No

Total Responses 70 58
2 Respondents skipped this
question 54.70% 45.30%

6 Respondents answered
both Yes & No

What is the best method for the company to communicate with you about safety and general
information you need? If more than one method is acceptable, indicate the most effective (1) thru
Question #14 least effective (4).
Messages on the
Letters sent to your electronic bulletin Articles on the
home board Jones website Email Other
Total Responses 88 59 79 73 6
6 Respondents skipped this Response
question 1 32 33.0% 24 24.7% 19 19.6% 22 22.7%
2 17 22.4% 7 9.2% 30 39.5% 22 28.9%
3 15 27.8% 15 27.8% 16 29.6% 8 14.8%
4 16 34.0% 10 21.3% 8 17.0% 13 27.7%
Misc 8 25.8% 3 9.7% 6 19.4% 8 25.8% 6 19.4%
88 28.9% 59 19.3% 79 25.9% 73 23.9% 6 2.0%
Question #15 How can our company utilize available technologies to better communicate with you?

# of
63 Respondents skipped
this question Responses Common Responses

14 Call my cell - phone


13 Things are good now - I'm happy - Why change, etc
8 Email
7 Improve the load board - post all freight
6 Laptop
6 Text message
4 Improve info on driver status
3 Get agents with customer freight

Which sentence would be closest to the way you feel about helping us recruit new Owner-Operators to
Question #16 our Company?
I always look for and I refer anyone I talk to
refer people I think would because I will get a We do not need more
make good O-O's for our recruiting bonus if they owner-operators in our I don't think about
company sign on company recruiting at all
Total Responses 68 3 14 30
13 Respondents skipped
this
question 59.10% 2.60% 12.20% 26.10%

4 Respondents chose more


than one answer
By increasing the number of owner-operators in our
fleet do you think it will help us grow our business
Question #17 and increase rates because of higher capacity?
Yes No
Total Responses 65 63
4 Respondents skipped this
question 50.80% 49.20%
8 Respondents answered
both Yes & No

Question #18 How do you feel we can best grow our fleet?

# of
42 Respondents skipped Responses Common Responses
this question 13 Better rates
13 Better pay - pay fuel taxes, tarping, etc. - higher % - Faster Pay
11 Take better care of good existing O/O's - understand them better - safety awards - retention
10 DON'T - not enough work for current O/O's
9 More agents with customer freight - less broker freight
7 Need more freight
6 Hire better drivers - don't hire safety problems
5 Provide great service to direct customers
5 Tell the truth - Be honest

Do you believe Jones is a stable owner-operator


company with the ability to stay competitive as a
Question #19 trucking entity in today's market?
Yes No
Total Responses 115 7
2 Respondents skipped this
question 94.30% 5.70%
How would you rate us as
a driver-friendly company
on a scale of 1 (best) to
Question #20 10 (worst)?

3 Respondents skipped this Average = 3.45


question

If there was one thing that our company could do to help you be more successful,
Question #21 it would be

# of
36 Respondents skipped
this question Responses Common Responses

16 Better pay - no comdata charges - higher % - 100% tarp & stopoff - faster pay
14 Get more good paying freight - raise rates
11 Encourage agents to get direct customers - less broker loads - hire salesmen
6 Larger advances
5 Incentives for longevity - appreciate O/O's more - understand O/O better
5 More help finding freight
4 Improve load board - post all freight