THE ALLPRO ARCHIVE

Third Quarter 2017

EXPERIENCE THE PHOTO OF THE QUARTER

PROFESSIONAL DIFFERENCE Just when you think you're having a terrible,
horrible, no good, very bad day, up pops Allpro
Lot Supervisor Bernard and Attendant AK to save

02 COMMUNITY the day with assistance, patience and ingenuity!

03 NETWORKING & EDUCATION

04 PERSONAL

05 ACCOMPLISHMENTS

06 BUSINESS DEVELOPMENT

07 THE ALLPRO WAY

08 5 STAR REVIEWS
 02 COMMUNITY

Central Region Great Times on Long Island

Annual Company Family Picnic
On July 22nd, Allpro Parking Long Island came
Allpro Employees and their families
out for a staff picnic and had a great time together.
enjoyed a summer day of food and fun in Buffalo.

New York State

Parking Association Picnic Stewven
Steven Wu, Earl Taylor, Mathew Marrero,
A handsome looking crew! Jake Ciulla, John Casey, Frank Carresi

The National
Veterans Wheelchair Games

There was a wonderful event in Cincinnati in late July

Tesfa Kassa, Eric Chiazza, Fred Huante, Libby Kamieniarz,
Daniel Lassiter, Alexis Webster, Pat Kielty, & Craig Barber
Brian & Maria Ride for Roswell
where a range of amazing athletes were participating in
The National Veterans Wheelchair Games. Allpro
Cincinnati gave Major John Arbino (pictured right)
complimentary parking for the games on Lot 758. He
won a gold medal in Air Rie, silver medal in 10k
handcycle and a bronze medal in Boccia Ball. Great to
hear involvement in communities across our regions.

Brian Dusenberry, CFO, and his wife Maria

participated in the 2017 Ride for Roswell to raise
money for cancer research.
 03 NETWORKING & EDUCATION

Julius Rhodes Workshop

Great participation at the Julius Rhodes Supervisory Workshop What You Should Know - What You Must Know in June.

Caitlin Hliwa, Pat Kielty, Greg Rogers, Erik Reed, Chris Cruz, George Guider, Julius Rhodes, Eric Duschnik,
Jeff Rice, Jae Williams, Roger Orozco, John Casey, Elvis Reyes, Carter Teeter, Dan Schmidt

Yasmine, Nick and Danielle

Buffalo Bills Camp

We worked hard to assist the Buffalo Bills and their
fans at training camp. We drove shuttles and
directed parking during a period of two weeks in
late July and the beginning of August.
Enjoylia
 04 PERSONAL

Close-up with Richard A. Serra

Founder, President & CEO of Allpro Parking
We had the pleasure of sitting down for lunch with Richard Serra, Founder,
President and CEO of Allpro Parking to ask him how it all got started.

I never thought I would be here today, he starts the conversation. Richard

was born in Boston. He started in the parking industry at the same time as he
was attending junior college for communication and media services. He needed
a job and saw an ad in the paper for a part-time position as a parking
attendant. He applied and was hired. In 1974, after graduating, he transitioned
into parking full-time with Allright Parking. Rick remembers, It was a great job!
I was excited to get started and the long hours were actually fun and lled with
experience. His dedication paid off, and soon he was offered to take on a
management position. He moved around for a couple of years, lling in where
the company needed help.

I went to Philadelphia and set up our operations, two garages and two lots, by
Historic Timeline
the airport. Eventually Richard got an opportunity to go to Atlantic City where
he spent ve years as the General Manager. He says: Those were valuable
times because I got to know the industry inside and out. 2000
Allpro Parking is founded
It was Allright Parking that moved him to Buffalo 33 years ago. Richard shares

2001
his initial impression: The feeling of the city was great, I saw it as a
progressive, up and coming city. He worked with Allright in Buffalo until 2000,
the year before the company was sold off to Central Parking. The original
owners of Allright Parking were very down to earth, I loved that culture. All the Allpro Parking has 7 locations

2003
other owners that came in after that expected other ways of operating and
there was no closeness within the company anymore. I did not like that at all.
It was this same year when a client and friend of his, Paul F. Ciminelli, asked why
he didnt start his own business. He was a local developer, and they became Allpro Parking
partners. Together they opened up Allpro Parking and the company has been expands into Rochester
growing ever since.

One month after opening Allpro Parking, Rick and the team opened the rst
location, Lot #1. Then Allpro took over one location every month for four
2006
months and after one year grew to 7 locations. Allpro Parkings rst expansion Allpro Parking acquires
out of Buffalo was to Rochester in 2003. In 2006, Allpro Parking had the Allright parking in Buffalo Facilities

2015
opportunity to buy out Ricks past employer, Allright Parking, and all 19 of their
accounts. Now, we are in Ohio, Pennsylvania, and New York from Jamestown all
the way to Long Island. Allpro Parking currently has 150 locations and 570
employees at 17 years old.
Allpro Parking acquires Eckl
Parking and further expands the
Our tagline from the beginning was, and still is, Experience the Professional
Ohio Portfolio
Difference. We wanted people to realize when they came to us they would be
treated professionally with courtesy, kindness, and friendliness. It is those values Allpro Parking expands to
that we have stood by ever since and that is what keeps this company strong. Yonkers and Long Island, NY
 05 ACCOMPLISHMENTS

2017 Award Recipients

June
West Central
Team of the Quarter Eyes Open
John Tontala
Employee of the
Bill Kenneally Eyes Open Award Month Award
John Krakoff Employee of the Month John Tontala Wilfredo Ayende
Tony Baragona Wilfredo Ayende
Dick Biloto Linda Wilcox
Employee of the Month Presidents
Brandi Finch Suzanne Attea
Team of the Quarter
Brian Nesbit
Carnell Paulk

Team of the
July Quarter Award
West Central Brian Nesbit & Presidents Award
Carnell Paulk Suzanne Attea
Eyes Open Employee of the Month
Tim Stam Michael Cavalieri
Jose Lopez
East
Employee of the Month
Mitch Farrell

Employee of the Employee of the

Month Award Month Award
Mitch Farrell Jose Lopez

Buffalo Bills Training/Orientation

at New Era Field
Congratulations to the Allpro Team for achieving a
combined score of 89% on their Bills orientation testing, Rick Doetterl and Eric
Duschnik received the
the highest passing grade in Allpro history! This Employee of the
Secret Shopper Award
achievement is thanks in large part to the skills of the Month Award at Buffalo Bills
Michael Cavalieri Orientation/Training.
training team of Libby Kamieniarz and Roger Orozco!
 06 BUSINESS DEVELOPMENT
Enhanced Visual & Protection
Our valet team at Geauga Medical Center in Chardon,
Ohio is now able to get a little relief from the sun with their
new umbrella. Looks great John Krakoff and Kane Laninga!
New Lots
Centre Commons Ofce Building in Pittsburgh, PA
-Valet Parking and Shuttle Operations (see photo below)
Cincinnati, OH - Two City of Cincinnati Garages and
Three Surface Lots
Our Best Advocates
are Our Employees
An Interview with Daniel J. Lassiter, CAPP, CPP, Director
of Business Development and Client Relations.
We sat down with Daniel Lassiter, who has three decades
of experience within the parking and hospitality
management industry, to learn about his experiences and
success. He stated: Parking is no easy task, it takes time to
develop relationships to communicate the value of our
services. We have no tangible product that customers can
see, touch, and test out before deciding to buy. We are a
service rm. He continues: Our best advocates are our
employees. They represent the Allpro Parking brand. That
is why we place emphasis on customer service through our
C.A.R.E.S. program.
Daniel has held management positions in markets such as
Nashville, TN; Louisville, KY; Columbus, OH; Charlotte, NC;
Washington, DC; Baltimore, MD and Chicago, IL. His
experience is a valuable asset in understanding clients and
customers true needs and expectations.
He reminds us all it is important that we all speak in one
voice through the outstanding jobs we perform each and
every day. He says, remember, as a service rm, Allpro
Parking relies on positive direct one-to-one interaction
with its clients and customers. It is this proactive
customer-centric approach that separates Allpro Parking
from all others.
Daniel (pictured below) enjoys y-shing and spending
time with his wife and daughter.
 07 THE ALLPRO WAY

Do you look as good as you feel?

Allpro Parking prides itself on the positive and
professional image it has attained over the years.
A critical component of the professional image is Make sure your ID
your Employee Identication (ID) badge. Your ID Badge has all these
elements on the check list:
badge should be worn at all times while on duty.
Take a moment to look at your ID badge. Is the
picture current? Is the badge dirty, cracked or
faded? Do you need a new clip or lanyard? Refer Allpro Logo in upper left hand corner
to the below ID badge example and the checklist
to make sure you are wearing the latest version. Head shot wearing Allpro uniform
shirt (or client dictated uniform)

If you need a new ID badge, please see your

manager or ofce coordinator immediately to SMILE

have a new photo taken. The entire dress code,

specic to your work environment, can be found White or cream colored solid
background
on pages 16 and 17 in your Employee Handbook.

First name in capital letters,

last name capital rst letter

Your correct job title

Wear ID badge on a lanyard or clip

Wear ID badge at chest level so it is

visible to customers. If using clip, do
not clip to pants pocket

Awards:
employees.allproparking.com/wp-content
/uploads/2017/07/Allpro_Recognition.pdf
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