Operations Management

Assignment-I

Total Marks: 100

Q: 1 Explain by an example how House of Quality is used by QFD team to convert

customer requirements into design specifications of a product. (20 Marks)

Q: 2 Explain Service- System Design matrix and what are strategic uses of this matrix?
(15
Marks)

Q: 3 Discuss basic Production Layout formats and also discuss their advantages and
disadvantages. (15 Marks)

Q: 4 The desired daily output for an assembly line is 360 units. This assembly line will
operate 450 minutes per day. The following table contains information on this product’s
task times and precedence relationships:

Task Task Time (Seconds) Immediate Predecessor

A 30 -
B 35 A
C 30 A
D 35 B
E 15 C
F 65 C
G 40 E,F
H 25 D,G

a. Draw the precedence diagram.

b. What is the workstation cycle time?
c. Balance this line using the largest number of following tasks. Use the longest task
time as a secondary criterion.
d. What is the efficiency of your line balance? (4 + 3 + 6 + 2) Marks

Q: 5 Explain how Factor-rating system is used to decide plant location and why it is
widely used as a plant location method? (8 + 2) Marks

Q: 6 Cool Air, a manufacturer of automotive air conditioners, currently produces its XB-
300 line at three different locations: Plant A, Plant B, and Plant C. Recently management
decided to build all compressors, a major product component in a separate dedicated
facility, Plant D.

1
The locations of the current plants with their coordinates and compressor volume
requirements are given in the following table: (10 Marks)

Plant Location Coordinates (x, y) Compressors required

per year
Plant A 150, 75 6000
Plant B 100, 300 8200
Plant C 275, 380 7000

Use the centroid method to determine the best location for this new facility, Plant D.

Q: 7 Benny the Barber owns a one-chair shop. At Barber College, they told Benny that
this customer would exhibit a Poisson arrival distribution and that he would provide an
exponential service distribution. His market survey data indicate that customers arrive at
a rate of two per hour. It will take Benny an average of 20 minutes to give a haircut.
Based on these figures, find the following:
a. The average number of customers waiting.
b. The average time a customer waits.
c. The average time a customer is in the shop.
d. The average utilization of Benny’s time. (4+4+4+3) Marks