KATA PENGANTAR ....................................................................................... i
SK PENINGKATAN KOMUNIKASI YANG EFEKTIF ............................. ii DAFTAR ISI ...................................................................................................... iii BAB I DEFINISI ............................................................................................... 1 BAB II RUANG LINGKUP ............................................................................. 3 A. KLASIFIKASI KOMUNIKASI .................................................... 3 B. JENIS KOMUNIKASI ................................................................... 3 C. MODEL KOMUNIKASI ............................................................... 4 BAB III TATA LAKSANA .............................................................................. 7 BAB IV DOKUMENTASI ............................................................................... 12