9 AM to 10 AM
Day Subject Topic Inst code
2 Identification of Different
Computer Fundamentals
parts of a Computer System.
4 MS Excel Charts
CRM (CUSTOMER
5 RELATIONSHIP CRM Introduction
MANAGEMENT)
CRM (CUSTOMER
6 RELATIONSHIP important modules in CRM,
MANAGEMENT)
11 Call Center
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
52
53
54
55
56
57
58
59
60
61 Revision Revision Revision
Turning a computer
Computer Fundamentals
system on and off
Changing Desktop
Computer Fundamentals Backgrounds, Mouse
Pointer, Screen Saver
CRM (CUSTOMER
differences between CRM
RELATIONSHIP
and SFA,
MANAGEMENT)
Transcription &
Business Process
translation, document
Outsourcing
management.
Advantage and
Computer Fundamentals
disadvantage of Computer
Identifying different
Computer Fundamentals
Desktop Icons.
Notepad , WordPad, MS
Computer Fundamentals
Paint
CRM (CUSTOMER
How can CRM handle
RELATIONSHIP
emails from customers
MANAGEMENT)
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Laurus Edutech Private Limited
Ministry of Rural Development, Government of India
Block Diagram of a
Computer Fundamentals
Computer
CRM (CUSTOMER
How can the CRM benefit
RELATIONSHIP
my business
MANAGEMENT)
Communication Skills
Soft Skills 5
- Verbal communication
Communication Skills
Soft Skills 5
- Verbal communication
Communication Skills
- Non Verbal
Soft Skills 5
Communication
- (Body Language)
Communication Skills
- Non Verbal
Soft Skills 5
Communication
- (Body Language)
Motivation and
Soft Skills 5
Inspiration
Motivation and
Soft Skills 5
Inspiration
Description of Different
Computer Fundamentals
parts of a Computer
CRM (CUSTOMER
RELATIONSHIP What is the cloud
MANAGEMENT)
Definition of a computer
Computers Basic Operations of a 1
computer
Block diagram of a
Computers 1
computer Hardware
Basic Terms
Computers 1
Operating system
Input/Output devices
Computers 5
Central Processing Unit
Specifications of a
Computers 5
computer
Application softwares
Computers 6
Student activity
Windows Nomenclature
Computers 5
Creating Files and Folders
Installing simple
Computers 5
softwares
Installing simple
Computers 5
softwares
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
MS Word
- Use of MS word
- Word Processing
Computers 6
concepts
- Create, Save, Edit,
Format a document
Use of MS Excel
- Understand Electronic
Computers Spread sheet concepts 6
- Create, Save, Edit and
format a spread sheet
Use of MS Excel
- Understand Electronic
Computers Spread sheet concepts 6
- Create, Save, Edit and
format a spread sheet
Use of MS Excel
- Understand Electronic
Computers Spread sheet concepts 6
- Create, Save, Edit and
format a spread sheet
Use of MS Excel
- Understand Electronic
Computers Spread sheet concepts 6
- Create, Save, Edit and
format a spread sheet
Use of MS Excel
- Understand Electronic
Computers Spread sheet concepts 6
- Create, Save, Edit and
format a spread sheet
T: Computers
Use of PowerPoints
Computers 6
Create, Save, Edit, Format
a New Presentation
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Use of internet
- Understand the concept
of URL
Computers 6
- Creating an e-mail
account
- Send and Receive mails
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Period 7
3.30 PM to 4.30 PM
Subject Topic Inst code
Business Process
Back office management
Outsourcing
Introduction to MS
Computer Fundamentals
Office
Formulas and
MS Excel
Functions
CRM (CUSTOMER
difference between
RELATIONSHIP
CRM and ERP
MANAGEMENT)
Administrative
Business Process ,Financial & HR ,
Outsourcing Administrative
outsourcing
parole services,
hiring
CRM (CUSTOMER administration,
RELATIONSHIP records management,
MANAGEMENT) team building etc. ,
Front office
management
Reinforcement
Reinforcement practice Reinforcement practice
practice
Reinforcement
Reinforcement practice Reinforcement practice
practice
Reinforcement
Reinforcement practice Reinforcement practice
practice
Critical thinking and
Soft Skills 5
management skills