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Job description

Index: 108 Issuer: Gloria Tompkins Function: JEF/PL Page: 1/4 Date saved: 26. Jan. 17
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Job title
Customer Quality Engineer

Central / Business Division / Plant Location

Plant Seat Assembly
Disciplinary supervisor Job-related supervisor
Quality Manager Plant Manager Production Manager New Product launch
Manager
Supervisory responsibility disciplinary / job-related (d / j) job title(s) and number of those
supervised
None

Main aim of job

Responsible contact (internal and external) for all quality related issues. Generate
quality plan and determine appropriate quality control measures (fmea, q-plan,
capability studies etc.) in close conjunction with engineering and advance quality
planning, production center teams as well as the customers and suppliers. Ensure
implementation of all procedures and work instructions, supervise the quality inspector,
support the customer teams, problem solving, and manufacturing. Support
Manufacturing for all quality related practices. Support safety, environmental, and quality
systems.

Specific duties and responsibilities

Implement quality systems, coordinate quality systems, on-going maintenance and
continuous improvement projects.
Ensure compliance of quality to all required standards including customer specific
requirements
Coordinate and perform (as required) internal process and system audits.
Provide consultation upon request for quality system gap-analysis, benchmarking, and/or
customer complaints.
Train plant personnel on quality systems as required.
Conduct regular warranty reviews with the production teams and the corporate warranty
group ensuring corrective and preventive actions for any warranty concerns.
Facilitate the consequent execution of error prevention, continuous improvement and
problem solving by utilization of corporate tools (Problem Management Process, Top Quality
reporting, warranty and field reviews)
Regular update of internal, customer and supplier complaints in SAP Quality Module;
generate failure cost reports and provide information on any relevant topics to top management.
Create and update inspection plans for incoming purchased products. Train incoming
inspectors and quality engineers on incoming inspection procedures. Review and improve

Index: 108 Issuer: Gloria Tompkins Function: JEF/PL Page: 2/4 Date saved: 26. Jan. 17
Source: G:\Team_folder\NBO\PL\10_Job Descriptions\NBO\Quality Revised\Quality Engineer_Seats .doc
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Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle consent. Any breach shall subject the infringing party to remedies. The owner
Rechte fr den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung reserves all rights in the event of the grant of a patent or the registration of a
vorbehalten. utility model or design.
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incoming inspection activities.

Create training documents on SAP Quality Module.

Perform process capability studies on an ongoing basis to validate especial characteristics.

Perform new supplier validation and monthly supplier evaluation to ensure effective
corrective actions, failure prevention and continuous improvement.
Review and approve supplier part documentation (PPAP).
Evaluate failure risk analysis with production and development team for new launches as
FMEA coordinator.
Validate, document and publish lessons learned from positive and negative experiences,
consolidate those lessons into Plant Standards and communicate these up to the North American
and Global Lessons-Learned Committees.
Develop and perform monthly quality metrics reporting to plant and corporate management.
Perform Engineering Change evaluation and tracking reports for plant and Nafta.
Carry out ongoing scrap analysis and scrap reduction activities.
Key figures (quantities, budget etc.) only for senior management
Not applicable

Scope of authority
Plant

Organizational interfaces including related tasks

Quality Engineering Specialists is a cross-functional position that interfaces with all plant functions
including senior management. This position requires also interface with Central Quality and Quality
functions in other Brose locations.

Formal education / course of study

Bachelor's degree from a four-year college or university; or five to ten years related experience
and/or training; or equivalent combination of education and experience.

Professional experience (years, function)

Three to Five years related experience and/or training in Seat System Assembly; or equivalent
combination of education and experience.

Specialized knowledge and skills

Knowledge of Quality and Environmental Systems including TS16949, ISO14001 and Ford/Chysler
LLC Customer Specific Requirements; Auditing experience and certification.
Knowledge of AIAG standards (PPAP, MSA, FMEA, LPA)
Proficient knowledge in SAP QM Module.
Proficient in Microsoft office

Index: 108 Issuer: Gloria Tompkins Function: JEF/PL Page: 3/4 Date saved: 26. Jan. 17
Source: G:\Team_folder\NBO\PL\10_Job Descriptions\NBO\Quality Revised\Quality Engineer_Seats .doc
Weitergabe sowie Vervielfltigung dieser vertraulichen Unterlage(n), Verwertung The copying, use, distribution or disclosure of the confidential and proprietary
und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche information contained in this document(s) is strictly prohibited without prior written
Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle consent. Any breach shall subject the infringing party to remedies. The owner
Rechte fr den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung reserves all rights in the event of the grant of a patent or the registration of a
vorbehalten. utility model or design.
 personal
confidential

Ensure compliance of quality and environmental systems to all required standards including
customer specific requirements

Foreign languages
German Proficiency level Business Fluency
Spanish Proficiency level Business Fluency
Personal Profile
Must be a strong communicator and work well in teams. Must have strong written and verbal
communication skills.

Issue
Date

06.10.11 Disciplinary Supervisor

Issue Approval
Date

Human Resources

Index: 108 Issuer: Gloria Tompkins Function: JEF/PL Page: 4/4 Date saved: 26. Jan. 17
Source: G:\Team_folder\NBO\PL\10_Job Descriptions\NBO\Quality Revised\Quality Engineer_Seats .doc
Weitergabe sowie Vervielfltigung dieser vertraulichen Unterlage(n), Verwertung The copying, use, distribution or disclosure of the confidential and proprietary
und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche information contained in this document(s) is strictly prohibited without prior written
Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle consent. Any breach shall subject the infringing party to remedies. The owner
Rechte fr den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung reserves all rights in the event of the grant of a patent or the registration of a
vorbehalten. utility model or design.