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NAME

*******@yahoo.in
Professional Summary

Experienced ServiceNow Cloud Solutions Architect, working on SaaS technology projects; degrees in
Computer Science; And Certified both in ServiceNow Administration and Implementation as well as IT Service
Excellence.
Excellent communicator, leverage technical to communicate effectively with client and their respective teams.

Experience in development using Agile - SCRUM and Waterfall project management methodologies

Highly accomplished and focused consultant with broad experience in providing solutions over ServiceNow
Architecture and familiar with Other ITSM applications.

Seeking a Challenging Lead Consultant Role OR SME Role in the cloud SaaS Industry that will utilize my skills,
education and experience.

Areas of Expertise

ServiceNow End-to-End ServiceNow Responded to RFP (Request for


Implementation. Orchestration with AD, Proposals)
ServiceNow Integrations (SOAP, Power shell. Team Leadership and
REST, Web Services, SSO). ServiceNow SSO Communications
ServiceNow Architecture Solutions IT Service Excellence ServiceNow Implementation
Enterprise wide Implementations ServiceNow Admin Certified.
ServiceNow LDAP Certified Web Applications
ITIL Certified

Professional Experience

[COMPANY NAME], June 2014-Present


Responsibility includes working on modules defined below:-
Hadoop, Bomgar, Bugzilla, integration with SN. SAML 2.0, Soap, Web
services Integration, Orchestration Using Service-Now platform for ITIL
Implementation and Service-now Integrations. Use of JavaScript, jelly,
HTML, for development of GUI. PowerShell and active Directory
Orchestration. Business rules, Workflows Automation, E-Mail Notifications,
SLA, Server Side Scripting. Web Services Integrations with ITSM Tools,
and other Applications including likes of BOMGAR, BMC AUTRIUM, BMS
PRODUCTS, CA, IBM, DELL Services , IDM.
[Company Name], July 2012 June 2014
Working as Service-now Consultant for the implementation of ITIL Process including but not limited to Incident,
Problem, Change, Release, Knowledge Management, Release management & CMDB.
Have been in consulting clients for various methods for integration and development in Service-now
Implementation and Orchestration of Cloud Provisioning.
Handled the responsibility of successfully integrating Service-now for Business-to-Business integration.
Develop Integration between Remedy, Client Resource Data Management and ServiceNow. The integration is
also done using Web Methods and SOAP.
Consulting the clients for the development of Configuration Management Data Base and integrating with other
specific tools for its population. Fully responsible for requirement gathering and handling the Customers on call
for understanding the requirements and providing them appropriate solutions

[COMPANY NAME] , Sept 2010 May 2012

Worked as a Service Now Consultant for fortune 5 Company i.e. GE.


Implementation of ITIL process including incident, problem, change, knowledge and CMDB for better ITSM on
Service-Now.
Have worked upon the SSO Integration using Digest token, and customizing the Login process to Service-Now
using SAML 2.0.
Responsible for the development of change management using workflows, Business rule and client side
customization. Automation of approvals and Change process was achieved by using task based approach with
Run scripts in workflows and business rule and client scripting on the Record.
Developed the forms, workflows and sync between Problem, Incident and Change with CMDB.
Have been responsible for development of change Process like Propose Change, Freeze and Standard
Maintenance Window by creation of tables, forms, Workflows, Business rules and client scripts.
Development/Integration of Web services for B2B communication for Change Management using inbound and
outbound actions with script Includes and Sonic for the synchronization between third party and the Service
Now Change application by processing XML Tags containing the full information of the record.
Have developed the Workflow required for the creation of Knowledge article from submit to Approvals & process
design for Incident and Problem management.
Have worked on Email Notification to be handled in best possible way.
Have taken part in Data loading of CI Attributes for CMDB using transform scripts and Import Sets calling multiple
scripts includes for processing the attributes and loading them in prcised way in CMDB.

[COMPANY NAME], India, July 2009 Sept 2010

Development of various web applications on the web using the Java application and Migrating the data from
Client Application to ServiceNow.
Use of Java at basic level for developing the web site useful for CWG10 for Numerical Weather Prediction.
Customization of the ServiceNow for processing data.
Using NCL scripting and GIS on HPC.

Representative Big Projects


Pharmaceutical Life Sciences ServiceNow Implementation: ServiceNow SME responsible for full end to
end development of various Internal Customized modules used by the Client, in order to manage the overall IT
services helpful in growing in the Life Sciences domain. I am responsible to provide technical architectural solutions
ServiceNow Implementation for Largest Financial Bank: ServiceNow Specialist responsible for the
implementation of the federated CMDB inside ServiceNow. I was also responsible to develop a full proof design of
populating the confidential data of the Bank by using integration over there CMDB application. Over the time, I
have been promoted to handle the role of SPOC for overall delivery of ServiceNow from Technical front.
ServiceNow Implementation for largest Petroleum Industry: ServiceNow SME responsible for the full
implementation and support on the ServiceNow platform providing as Platform as a Service to the customer.
Responsible for the migration and Support of the Implemented offering and providing ways for better CSI.
Responsible for the Orchestration for the IT services using ServiceNow saving in cost for the client.
ServiceNow Implementation for Fortune 5 Client: ServiceNow Consultant responsible for providing
demos to the stakeholder and clients from offshore. Being one of the expertise developers, responsible for
implementation and customization of ServiceNow Platform during the replica migration of PPM to ServiceNow
using Business rules, workflows, integrations with B2B, UI Actions. Experience in working on Agile Methodology for
the full implementations along with the team of 50 guiding them out of any technical difficulties.

Education
University of Pune, Maharashtra (India)
B.E. (Bachelor of Engineering in Computer Science), May 2009

Technical Skills
ServiceNow, Service-Now, JavaScript, SAML 2.0, Integrations, REST, Agile, Orchestration
JavaScript, SOAP, ITIL, Web Services
ITSM, Cloud Computing, SaaS, PaaS.

Achievements
Certified Centre of Excellence for Business Operations.
Have won Best Performer of the year in GE.
Honored for saving huge cost to the client.