DEPARTMENT OF ARTS AND SCIENCES

CITIZENS CHARTER FOR FRONTLINE SERVICES

A: Processing of Students Grades

I. Required documents
Students ID
Students Course Plan
Examination permit

II. Schedule of availability of service

Two weeks after the scheduled final exam Monday to Friday 8:00 AM
to
5:00PM, no noon break.

III. Procedure

STEP Applicant/Client Office Activity Duration Person In-charge

Presents his Checks if the particular
internal course student has grades,
1 request student to 1 min Department Clerk
plan, students ID
comply if INC
and examination
permit

Complies with Reflect available

the requirements grades to the course
2 5 min Department Clerk
to settle plan
accountability

Submits to the Signs the documents

Head of the Department Head
3 Department for 1 min
Approval.
TOTAL TRANSCTION TIME 7 min.
END OF TRANSACTION

B. Enrolment

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 I. Required Documents
Copy of registrars schedule

II. Schedule availability of service

Before and during enrolment period 8:00AM to 5:00PM no noon break.

III. Procedure

STEP Applicant/Client Office Activity Duration Person In-charge

All departments presents Check if the subjects

Gen. Education subjects are offered in that Dept. Clerk
1 offered that semester particular semester 30 mins.

The registrar presents Check if there is no

the class schedule conflict in the
2 schedule and correct 30min Dept. clerk
assignment of faculty

Submit to the head of the Signed the schedule 1 min

Department for signature Dept. Head
3

1hour & 1
Total Transaction Time
min
END OF TRANSACTION

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