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MBA Retail • MBA Entrepreneurship

Conceptualized and designed by Think WhyNot BBA Retail Services • BBA Entrepreneurship

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SONE KE CHIDIYA
Once India was known as the

Sone ke Chidiya ( The Golden Bird) (An Initiative of

Future Human Development Limited)
A land that people held in awe

For her prosperity

For her intellect

For her culture

INDIRA GANDHI NATIONAL OPEN UNIVERSITY (THE WORLD’S LARGEST
Today the world looks towards India again OPEN UNIVERSITY )
And it is in our hands

To make the Sone Ke Chidiya IN COLLABORATION WITH

(The Golden Bird) soar again

FUTURE HUMAN DEVELOPMENT LIMITED

Offers

MBA RETAIL

MBA ENTREPRENEURSHIP

BBA RETAIL SERVICES

BBA ENTREPRENEURSHIP

PROSPECTUS

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Indira Gandhi National Open Center for Corporate Education

University (IGNOU)
Indira Gandhi National Open University (IGNOU) established by an Act of Parliament in 1985 offers more
than 330 academic programmes. IGNOU serves the educational aspirations of more than 2.5 million
students in India and 35 countries abroad through 21 Schools of Studies and an elaborate network of
more than 60 Regional Centres, 2500 Study Centers and 50 Overseas Centres. It also acts as a National
Resource Centre and more importantly, functions as an Apex Body to promote and maintain standards
of distance education. In order to fulfill the vision of democratising higher education and providing
access to all segments of people, the University imparts education and knowledge through various
flexible means suited to the open and distance education mode. Today the University offers academic
programmes in a variety of disciplines viz. Commerce, Management, Economics, History, Agriculture,
Computer and Information Technology, Political Science, Public Administration, Sociology,
Engineering, Education, Vocational Education, Extension, Journalism and Mass Communication,
Gender and Development Studies, Interdisciplinary Studies etc. in the form of Certificate, Diploma,
Undergraduate, Postgraduate, Research Degree Programmes under Credit programmes. Besides,
IGNOU also offers Non-Credit programmes in a variety of disciplines which are of short duration
which would provide skills based training independently or in collaboration with other educational /
professional / technical institutions and industries.
Training and Consultancy (CCETC)
In this age of life-long learning, a paradigm shift is taking place in the Indian education system. There is a
growing demand for recognized, quality educational programmes which would allow young aspirants
to acquire newer abilities. To address this need IGNOU has recently set up a new Centre for Corporate
Education, Training and Consultancy. The objective of the centre is to develop programmes in
corporate education consistent with the requirements of the corporate sector/industry. The
programmes taken up by the centre will focus on capacity building of human resources for the
corporate sector. It intends to produce highly employable graduates of the highest possible quality by
forging linkages with business and industry.
Content is developed by a panel of experts drawn from premier education institutes and experienced
practitioners from the industry. Continuous evaluation system spanning throughout the course with
defined parameters assesses the learning capability and potential of the students and ensures that only
deserving students qualify to be absorbed by the industry. It has been CCETC’s constant endeavor to
become India’s most progressive initiative with international acclaim for innovation and responsiveness
of teaching and learning, research, partnership and international activities.

Prominent features of IGNOU

• International jurisdiction
• Flexible admission rules
• Individualised study: flexibility in terms of place, pace and duration of study
• Use of latest information and communication technologies
• Nationwide student support services network
• Cost- effective programmes
• Modular approach to programmes
• Resource sharing, collaboration and networking with conventional universities , open universities
and other institutions / organisations
• Socially and academically relevant programmes based on students needs analysis
• Convergence of open and conventional education systems

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About Future Group Other Group Companies:

Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India’s leading business
houses with multiple businesses spanning across the consumption space. While retail forms the core
business activity of Future Group, group subsidiaries are present in consumer finance, capital,
insurance, leisure and entertainment, brand development, retail real estate development, retail media
and logistics.
Future Retail
Retail forms the core business activity at Future Group and most of its businesses in the consumption
space are built around retail. Head quartered in Mumbai, Future Group’s Pantaloon Retail India Ltd
touches the lives of more than 200 million Indians in 73 cities and 65 rural locations across the country.
The group currently operates around 1,000 stores spread over 16 million square feet of retail space. It
operates multiple retail formats in both the value and lifestyle segment of the Indian consumer market.
Future Value Retail Limited is a wholly owned subsidiary of Pantaloon Retail (India) Limited created
keeping in mind the growth and the current size of the company’s value retail business. Its popular
formats are Big Bazaar and Food Bazaar. Big Bazaar is a unique Indian hypermarket chain and Food
Bazaar is a supermarket chain which blends the look, touch and feel of Indian bazaars with aspects of
modern retail like choice, convenience and quality. There are over 126 Big Bazaar outlets and 177
Food Bazaar outlets in over 70 cities across the country, covering an operational retail space of over 6
million square feet.
• Future Capital Holdings, the group’s financial arm provides investment advisory to assets worth
over $1 Billion that are being invested in consumer brands and companies, real estate, hotels and
logistics. It also operates a consumer finance arm with branches in 150 locations.
• Future Generali, the group’s insurance venture in partnership with Italy’s Generali Group brings in a
new wave of innovation in the insurance space.
• Future Brands India Limited, a specialized subsidiary company that was set up to create and build
powerful brands that address the aspirations of the new Indian consumer.
• Future Supply Chain Solutions Limited (FSCS), a specialised subsidiary, offers strategic, focused
and consolidated approach to meet the group’s large supply chain requirements as well as those of
select supply and business partners.
• Future Media India Limited, aims to create media properties in the ambience of consumption, and
aid consumer-brand engagement, converting footfalls into eyeballs, creating trends and thereby, the
desire to change.
• Galaxy Entertainment Limited The group’s presence in Leisure & Entertainment segment is led
through this listed company. Galaxy leading leisure chains, Sports Bar and Bowling Co. and family
entertainment centres, F123. Through its partner company, Blue Foods the group operates around
100 restaurants and food courts through brands like Bombay Blues, Spaghetti Kitchen, Noodle Bar,
The Spoon, Copper Chimney and Gelato.

In Lifestyle Format there is Pantaloons which is a chain of fashion outlets and Central is a chain of • Future Group’s joint venture partners include, US-based stationery products retailer, Staples and
seamless destination malls. Ethnicity is India’s first concept store, which recreates the experience of a Middle East-based Axiom Communications. Future Group believes in developing strong insights
traditional ethnic market in a modern retail format. Some of the other formats include Brand Factory, on Indian consumers and building businesses based on Indian ideas, as espoused in the group’s
Planet Sports, aLL, Top 10 and Star and Sitara. The group also operates India’s most popular online core value of ‘Indianness.’ The group’s corporate credo is, ‘Rewrite rules, Retain values.’
shopping portal www.futurebazaar.com.
Retailing of products and services related to home building and home improvement is led through a
subsidiary company, Home Solutions Retail (India) Limited which has formats like, Home Town, a
large-format home solutions store, along with specialized formats for home furniture and home
furnishing through Collection i and Furniture Bazaar and consumer electronics through e Zone and
Electronics Bazaar.

The group also operates India’s leading rural retailing chain, Aadhaar that is present in over 65 locations
in rural India. Aadhaar, an agri-service cum rural retail initiative, provides a complete solution provider
for the Indian farmer.
The company’s exemplary work in retail space was recognized in the international level by National
Retail Federation, the world’s largest retail trade association with the award ‘The International Retailer
for the Year 2007’. Apart from that the company has received many more accolades from organizations
of great repute both at national and international level.

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Future Human Development IGNOU - FHDL Collaboration

Ltd (FHDL) FHDL – IGNOU collaboration is set up as an initiative towards education to enrich the human resource
base in the country, with its expertise in the field of retail and general management. FHDL in
collaboration with IGNOU has planned to offer Credit and Non- Credit Programmes viz; Undergraduate
Part of Future Group, Future Human Development (FHDL) was set up with the primary focus of creating
Programmes and Post Graduate Programmes under credit and few other short term programmes
talent in the consumption industry, be it retail, hospitality, telecom or any similar industry. With the view
under Non Credit.
to leverage the group’s understanding of the consumer-centric business of consumption and its vast
experience in the training and development of its 30,000 employees, FHDL was incorporated in 2008 Purpose of this Collaboration
and mandated with the responsibility of providing domain specific training and certification to the group • To encourage and impart knowledge in the field of retail management, retail operations and
and other organisations. FHDL is also responsible for talent acquisition, talent management and talent General Management
retention for the group.
• To develop and evolve as a Centre of Excellence in this part of the world for various career oriented
The programmes have a holistic and multi-disciplinary approach with unique training methodologies learning streams
like ‘story telling’ and ‘Vikram & Vetal’ questioning method. With stories chosen from our rich heritage • To promote professional and industry oriented education through the industry-institution
and encouraging learning through asking, the students relate to concepts better and internalise them collaboration model
faster. The training methodology is designed around adult learning techniques and is thus experiential,
involving on-the-job training, role-plays, simulations and business scenarios. Even the popular mode of To pursue this goal, FHDL has entered into an agreement with IGNOU, the largest Open University with
greeting one another saying ‘Namaste’ with folded hands is given a unique meaning - ‘I am a truly global reach. This would ensure that the certificates, diploma and degree programmes offered by
acknowledging the potential of the other person’. This creates a better ‘guru shishya ’ relationship in FHDL under the patronage of IGNOU would be recognized all over the world.
learning with FHDL.
FHDL has a team of professionally qualified content writers who design and develop comprehensive,
relevant training modules that can be customised to the client’s context. The team’s extensive domain
knowledge ensures that the curriculum and methodologies for training are continuously reviewed in
light of an ever-changing business scenario.
FHDL has created three state-of-the-art campuses in Ahmedabad, Bengaluru and Kolkata and they are
equipped with classrooms, auditoriums, mock rooms, library, residential and other student-centric
facilities. FHDL’s training programmes however can be delivered pan-India.

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Message from the Group Chief
Executive Officer, Future Group
Namaste!
Revival of economic growth and increasing purchasing power of consumers outline the massive
potential for growth of the consumption sector and the related segments like services and modern retail
in India. The growth of the services sector and consumer-led industries like modern retail has created a
huge demand for trained manpower to sustain and build upon this growth. Every company in the
services and retail sector feels the dearth of skilled professionals which can be somewhat attributed to
the lack of relevant and quality education in retail domain.
Being the training solution provider of Future Group, Future Human Development Ltd. is taking this
great initiative of offering post graduate and graduate programmes which are not only relevant for the
retail but for the Service Industries with a distinguishing combination of academic excellence and
industry relevance in association with renowned university IGNOU.
The service industry in general and the retail industry in particular has an array of activities and one can
take up job depending on their interest and aptitude and these courses sure will prepare them for a
challenging and rewarding career in India’s most promising business sectors.
Rewrite Rules, Retain Values
Kishore Biyani
Message from Vice Chancellor –
IGNOU
Dear Aspiring Student,
Greetings from the Indira Gandhi National Open University (IGNOU)
In this age of life-long learning, a paradigm shift is taking place in the Indian education system. There is a
growing demand for recognized, quality educational programmes which would allow young aspirants
to acquire newer abilities and expertise while they pursue their careers. I am now pleased to announce
that IGNOU in collaboration with FHDL, has launched MBA and BBA programmes in the areas of Retail
Management and Entrepreneurship to cater to this growing demand and help the aspirants to vertically
move up the corporate ladder. In this scenario, FHDL has set up Learning Centers to provide higher
order employability skills and bridge the existing talent gap.
This Prospectus is designed to give you information and advice to make your study decisions easier.
Flexible mode of learning and multiple entry and exit level are other unique features of this programme.
It has been our constant endeavor to become India’s most progressive university with international
acclaim for innovation and responsiveness of teaching and learning, research, partnership and
international activities. We intend to produce highly employable graduates of the highest possible
quality by forging linkages with business and industry.
On behalf of Centre for Corporate Education, Training & Consultancy, IGNOU, I invite your participation
in attaining the goal of making this nation, a knowledge-intensive society, where unemployable youth
will be a thing of the past.
I wish you all success in your academic pursuit.
Prof. V.N. Rajasekharan Pillai
Vice Chancellor - IGNOU
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Message from Chief Executive IGNOU – FHDL Collaborative

Officer, Future Human Development Academic Programmes
Limited FHDL in association with IGNOU has designed both credit and non credit programmes in the are of
General Management, Entrepreneurship and Retail Management. The following credit courses are
offered in post graduation level and graduation level.
1. MBA Retail
2. MBA Entrepreneurship
3. BBA Retail Services
4. BBA Entrepreneurship

Dear Student,
Namaste!
Congratulations on having committed yourself to pursue these courses.
We are delighted to have you attend our specially developed curriculum.
At the group level, the curriculum is designed to help you learn topics that will help you succeed in your
chosen career / venture.
At a personal level, we believe that each one of us has a unique personality and a unique set of
capabilities. We need to use these capabilities well, and to pursue our dreams - with self confidence and
self belief. We believe that this educational experience must help you bring out your uniqueness and
help you dream.
Therefore, the curriculum is designed to help you learn topics and subjects at one level – while helping
you chalk out the journey of your life at another level. Please make full use of this golden opportunity to
achieve both these objectives.
Wishing you a very adventurous and exciting learning experience and a very eventful life once you have
graduated – for this course marks the beginning of your learning – not an end to your studies!
All the best!
Muralidhar Rao
MBA Retail
Uniqueness of the program
• It is a collaborative effort of India’s leading retailer Future Group and World renowned
university IGNOU
• MBA degree is awarded by IGNOU and Certificate of Field Training is awarded by Future Group
• It is a blend of academic concepts with proven contemporary practices with Future Group
• Content is written by experts drawn from premier institutes and senior professionals from
the industry
• Innovative teaching methodology with ‘story telling mode’ and tools like ‘learning by asking’
• Full time on campus programme at the State of Art Campuses at Ahmedabad, Bengaluru, Delhi
& Kolkata
• Practical learning through internship guided by experienced mentors in the company
• Assured placement for all successful students in formats like Big Bazaar, Pantaloons and Central at
locations across the country
Eligibility Criteria & Admission Procedure
Ø
Graduate (10+2+3) and above with a minimum 50% from a UGC recognized University. Those who
have appeared for the final year examination of graduation can also apply.
Ø
The students are required to submit the duly filled in application form at the FHDL centre in Mumbai
with the following documents attached:
• Proof of qualification (Provisional certificate copy in case the degree certificate is
not available)
• Proof of Date of Birth
• CAT / CET / MAT / ATMA / XAT / OPENMAT Score Card ( students who have appeared for any
of those entrances in the last year only are considered)
Ø
Candidates meeting the eligibility criteria will have to appear for an entrance exam. Candidates who
have already appeared for entrance exam CAT / CET / MAT / ATMA / XAT / OPENMAT held in the last
year need not appear the entrance exam conducted by IGNOU and FHDL. However, they have to
attach the copy of the score sheet along with the application form. There is no specific cut off score
required in CAT / CET / MAT / ATMA / XAT to apply. This category of applicants are required to appear
for Group Discussion(GD) and Personal Interview( PI).

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Ø
Candidates shortlisted from the written test will be called for a Group Discussion and Personal PROGRAMME STRUCTURE -
Interview.
• Candidates qualifying the Group Discussion and Personal Interview will be sent an ‘Admission YEAR 1
Letter’ from the office of FHDL, Mumbai. The selected candidates at the time of admission will have
to submit the following documents: Semester 1 Semester 2
§
Attested photo copy of Graduation Certificate and Mark Sheet Management and Organisational Processes Operations Research
§
Demand Draft drawn in favour of Future Human Development Ltd payable at Mumbai Retail Business Environment Strategic Management
§
Original certificates for verification. The originals will be returned after verification. & Scenario Planning
Managerial Communication
§
Two passport size photographs for the purpose of ID card Quantitative Techniques
Marketing Management
• Candidates have to be physically present for admission at the chosen FHDL Campus. The address
IT Application in Retail
of the Campuses is given in the Prospectus. Managerial Economics
Ø
MBA Retail is offered in FHDL Campuses located in, Ahmedabad, Bengaluru, Delhi and Kolkata Leadership and
Commercial Accounting
Change Management
and Financial Management
Fee structure Supply Chain Management
People Management and
The students have the choice of paying the entire course fee initially or can pay semester wise as Organisational Behavior Internship & Viva 1
given below.
Soft skills 1: Language
• 1st Semester : Rs.50000/- Proficiency & Communication
• 2nd Semester : Rs.50000/-
• 3rd and 4th Semesters : Rs.100000/- (3rd & 4th semester fees to be paid together) YEAR 2
The payment has to be made by Demand Draft in favour of Future Human Development Ltd (payable at
Semester 3 Semester 4
Mumbai) and is required to be submitted at the campus allotted to the student. Support in getting bank
study loan will be offered on request. Consumer Behavior and Marketing Research Design Management

Fee once paid will not be refunded. Store Operations Management Retail Performance Management
Consumer and Retail Activation Retail and Commercial Models
Legal Framework, Consumer Rights and Project work and Viva
Corporate Governance
Social Anthropology
Product Life Cycle Management
Category Management
Soft Skills (Interpersonal Relations &
Presentations) Internship and Viva 2

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Fee structure
MBA Entrepreneurship
The students have the choice of paying the entire course fee initially or can pay semester wise as
Uniqueness of the programme
given below:
• It is a collaborative effort of India’s leading retailer Future Group and World renowned university
IGNOU • 1st Semester : Rs.60000/-

• MBA degree is awarded by IGNOU and Certificate of Field Training is awarded by Future Group • 2nd Semester : Rs.60000/-
• The course is designed to provide students with the tools to acquire the contemporary skills and • 3rd and 4th Semester : Rs.120000/- (3rd & 4th semester fees to be paid together)
competencies needed for a dynamic business environment
The payment has to be made by Demand Draft in favour of Future Human Development Ltd (payable at
• It creates an entrepreneuial aptitude in students to apply these concepts in their work environment
Mumbai) and is required to be submitted at the campus allotted to the student.
or to takeover and run an existing business with an eye toward expansion or to start their own
business Fee once paid will not be refunded.
• Full time on campus program at the State-of-Art Campuses at Ahmedabad, Bengaluru, Delhi
& Kolkata
• Practical learning through internship guided by experienced mentors in the company
• Assured placement for all successful students in formats like Big Bazaar, Pantaloons and Central at
locations across the country

Eligibility Criteria & Admission Procedure

Ø
Graduate (10+2+3) and above with a minimum 50% from a UGC recognized University. Those who
have appeared for the final year examination of graduation can also apply.
Ø
The students are required to submit the duly filled in application form at the FHDL centre in Mumbai
with the following documents attached:
• Proof of qualification (Provisional certificate copy in case the degree certificate is
not available)
• Proof of Date of Birth
• CAT / CET / MAT / ATMA / XAT / OPENMAT Score Card (students who have appeared any of
those entrances in the last year only are considered)
Ø
Candidates meeting the eligibility criteria will have to appear for an entrance exam. Candidates who
have already appeared for entrance exam CAT / CET / MAT / ATMA / XAT / OPENMAT held in the last
year need not appear the entrance exam conducted by IGNOU and FHDL. However,they have to
attach the copy of the score sheet along with the application form. There is no specific cut off score
required in CAT / CET / MAT / ATMA / XAT to apply. This category of applicants are required to
appear for Group Discussion(GD) and Personal Interview( PI).
Ø
Candidates shortlisted from the written test will be called for a GD and PI.
• Candidates qualifying the Group Discussion and Personal Interview will be sent an ‘Admission
Letter’ from the office of FHDL, Mumbai. The selected candidates at the time of admission will
have to submit the following documents:
§
Attested photo copy of Graduation Certificate and Mark Sheet
§
Demand Draft drawn iin favour of Future Human Development Ltd payable at Mumbai
§
Original certificates for verification. The originals will be returned after verification.
§
Two passport size photographs for the purpose of ID card
• Candidates have to be physically present for admission at the chosen FHDL Campus. The
address of the Campuses is given at the end of the Prospectus.

Ø
MBA Entrepreneurship is offered in FHDL Campuses located in, Ahmedabad, Bengaluru, Delhi
and Kolkata

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PROGRAMME STRUCTURE -
BBA Retail Services
YEAR 1 Uniqueness of the program
• Bachelor of Business Administration (BBA) awarded by IGNOU
Semester 1 Semester 2 • Certificate of Field Training awarded by Future Group
Entrepreneurship: Innovation and Creativity • Full time on campus program at the State of Art Campuses at Ahmedabad, Bengaluru & Kolkata
Perspectives (entrepreneurship models) • Blend of concepts with proven contemporary practices at Future Group
Human Resources Management
Management and • Provisional placement offer on admission confirmation
Quantitative Methods
Organisational Processes • Final placement on successful completion of the program at Big Bazaar, Pantaloons and Central
Financial Management outlets at locations across the country
Business Economics
Operations Management • Opportunity to continue with MBA Retail in FHDL
Management Accounting
Research Methodology and Statistics Eligibility Criteria & Admission Procedure
Strategic Marketing
Internship & Viva Ø
10+2 or equivalent or Bachelor’s Preparatory Program of IGNOU or other Open Universities. Those
Organisational Behavior who have appeared for the final year examination of +2 or equivalent can also apply.
Soft Skills 1 (Language Ø
The students are required to submit the duly filled in application form at the FHDL office in Mumbai
Proficiency and Communication) with the following documents attached:
§
Attested copy of Pass Certificate
§
Attested copy of Marks Statement of +2 or equivalent to that of .
Ø
Candidates meeting the eligibility criteria will be called for counseling at Ahmedabad / Bengaluru /
YEAR 2 Kolkata campuses.

Semester 3 Semester 4 Ø
Selected candidates will be offered on the spot admission on payment of fees
• The selected candidates at the time of admission will submit the following documents:
New Venture Creation Management Social Entrepreneurship
§
Attested copy of Pass Certificate and Marks Statement of +2 or equivalent to that of.
Adopting and Leveraging Technology Family Business Management §
Original certificates for verification. The originals will be returned after verification.
Risk Management Project Work & Viva §
Demand Draft drawn in favour of Future Human Development Ltd payable at Mumbai
(Project 12, Viva 4) §
Two passport size photographs for the purpose of ID card
Entrepreneurial Leadership (Soft skills 3)
• Candidates have to be physically present for admission at the FHDL Campus. The address of the
Strategic Management for Growth
campuses is given in the Prospectus.
Supply Chain Management Ø
BBA Retail Services is offered in FHDL campuses located in, Ahmedabad, Bengaluru. & Kolkata
Internship & Viva Voce Fee Structure
Soft skills (Interpersonal The students have the choice of paying the entire course fee initially or can pay semester wise as
Relations and Presentation given below:
• 1st Semester : Rs.20000/-
• 2nd Semester : Rs.20000/-
• 3rd Semester : Rs.20000/-
• 4th Semester : Rs.20000/-
• 5th and 6th Semester : Rs.40000/- (5th and 6th semester to be paid together)
The payment has to be made by Demand Draft in favour of Future Human Development Ltd (payable at
Mumbai) and is required to be submitted at the campus allotted to the student.
Fee once paid will not be refunded.

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PROGRAMME STRUCTURE -
BBA Entrepreneurship
YEAR 1 Uniqueness of the program
• Bachelor of Business Administration (BBA) awarded by IGNOU
Semester 1 Semester 2 • Certificate of Field Training awarded by Future Group
Business Organisation and Management Business Information Systems and • Full time on campus program at the State of Art campuses at Ahmedabad, Bengaluru & Kolkata
Applications • Blend of concepts with proven contemporary practices at Future Group
Business Economy and Indian Retail
Environment Human Resources Management • Provisional placement offer on admission confirmation
Business Economics Business Communication (Interpersonal • Final placement on successful completion of the program at Big Bazaar, Pantaloons and Central
Communication Skills) outlets at locations across the country
Business Accounting
• Opportunity to continue with MBA Entrepreneurship in FHDL
Fieldwork & Viva 1(2 Months)
Business Communication Language Skills
Eligibility Criteria & Admission Procedure
Ø
10+2 or equivalent or Bachelor’s Preparatory Program of IGNOU or other open universities. Those
YEAR 2 who have appeared for the final year examination of +2 or equivalent can also apply
Ø
The students are required to submit the duly filled in application form at the FHDL office in Mumbai
Semester 3 Semester 4 with the following documents attached:
Basic Social Anthropology Retail IT • Attested copy of Pass Certificate

Principles of Marketing Consumer Behavior • Attested copy of Marks Statement of +2 or equivalent to that of .
Ø
Candidates meeting the eligibility criteria will be called for counselling at Ahmedabad / Bengaluru /
Category Management Financial Management
Kolkata campuses
Retail HR Retail Operations Management (4) Ø
Selected candidates will be offered on the spot admission on payment of fees
Fieldwork & Viva 2 • The selected candidates at the time of admission will submit the following documents:
§
Attested copy of Pass Certificate and Marks Statement of +2 or equivalent
§
Original certificates for verification. The originals will be returned after verification
YEAR 3
§
Demand Draft drawn in favour of Future Human Development Ltd payable at Mumbai
Semester 5 Semester 6 §
Two passport size photographs for the purpose of ID card

Retail Marketing and VM Retail Economics and Space Productivity • Candidates have to be physically present for admission at the FHDL Campus. The address of the
campuses is given in the Prospectus
Supply Chain Management E – Retailing
Ø
BBA Entrepreneurship Services is offered in FHDL campuses located in Ahmedabad, Bengaluru
Legal Framework, Consumer Rights & Retail Behavior (process and floor management) & Kolkata
Corporate Governance
Business Accounting Fee Structure
Sales & Customer Service • 1st Semester : Rs. 30000/-
Fieldwork & Viva
• 2nd Semester : Rs. 30000/-
• 3rd Semesters : Rs. 30000/-
• 4th Semester : Rs. 30000/-
• 5th and 6th Semesters : Rs. 60000/- ( 5th & 6th semester fee are to be paid together)
The payment has to be made by Demand Draft in favour of Future Human Development Ltd (payable at
Mumbai) and is required to be submitted at the Campus allotted to the student.
Fee once paid will not be refunded.

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PROGRAMME STRUCTURE -
Infrastructure for Programme
YEAR 1

Semester 1 Semester 2
Delivery
:Entrepreneurship – An Indian Essentials of management FHDL Corporate Office
perspective FHDL’s corporate office is located in Mumbai. The key management personnel with their respective
Soft skills 2
Economics for Entrepreneurs teams function from this office. This office has a video conference facility linking all its campuses to the
Business Accounting
Organizational behavior corporate office to ensure seamless flow of communication from the centers to the corporate office and
IT in Business vice versa.
Soft Skills 1

Campuses
FHDL has four state-of-the-art campuses equipped with classrooms, auditoriums, mock rooms, library
YEAR 2
and other student centric facilities. Initially, the MBA Retail and MBA Entrepreneurship programme
Semester 3 Semester 4 would be offered in campuses at Ahmedabad, Bengaluru Delhi & Kolkata,.and. BBA Retail Services and
BBA Entrepreneurship will be offered in campuses at Ahmedabad, Bengaluru and Kolkata
Marketing Human Resources Management
Financial Management Operations Management
All the campuses have the following state of the art facilities:
Statistical tools for business Soft skills 4
decisions • The centre has well furnished classrooms with latest equipment for teaching
Business Law
Soft skills 3 • It has an auditorium with a capacity of accommodating 180 participants with state-of-the-art
facilities which includes video conferencing facility
• All classrooms are equipped with computers, LCD TV for presentations and discussions.
YEAR 3
• There is facility of providing food at the in-house cafeteria for students
Semester 5 Semester 6
• The center has a professionally qualified training team consists of teachers and practitioners.
Marketing Design Management Project
• There is a well equipped library
Business plan
• A computer lab with wi-fi facility for the benefit of the students
Business opportunity guidance (including
government schemes) • Well equipped hostel facility available in Bengaluru
Supply chain management

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Student support at FHDL

campuses
A. Academic Support
FHDL’s unique training methodology is designed to provide an effective and complete spectrum of
skills in an interactive and lucid manner. It is multi-dimensional and encompasses methods which
address a gamut of skills required by the service economy. FHDL’s training methodology combines
the best of technology and conventional learning and training coupled with field study in Retail
Stores / Malls

1. Courses and Curriculum

The MBA Retail and MBA Entrepreneurship are divided into four Semesters. There are seven to nine
courses in each semester. However, in Semester 4, the students are required to do Project Work and
Viva. Hence they will be required to spend more time in the field doing Project. The students will go for
internships at the end of second and third semesters. Each semester has adequate amount of theory,
practical sessions, field work and soft skills sessions.
The BBA Retail and BBA Entrepreneurship are divided into six semesters. There are four to five courses
in each semester.

2. Workbooks for Internship/ Field Visits

Internship is the practical training in all relevant functional areas and soft skills that’s been taught in the
classroom. Students are aligned with various formats and given specific areas to gain practical
knowledge. To assess the quality of learning a workbook is designed (for the course Internship and Viva)
which captures the key learning areas expected of the students. The workbook will contain a few
exercises/assignments which need to be completed by the students periodically. This workbook will be
submitted to the concerned faculty /mentor for evaluation.

3. Audio Visual Material

The audio-visual material used for training is produced by a team consisting subject specialists and
creative thinkers. The material is periodically reviewed and updated by technical experts and field
practitioners before every reprinting to be current with subject data. Many of these visuals have been
developed using retail field experts and practitioners.

4. Assignments
The students will be given assignments, short questions and exercises, activities and case studies on
every course. The assignments are designed by the faculties to assess student’s learning on various
topics. These assignments are open assignments and students can interact with faculty, practitioners
and peer group students and consult books, journals and magazines for preparing assignment
responses. The students are required to submit the assignments on time. Assignments carry specific
weight age of marks under continuous evaluation.

5. Classroom Sessions
Classroom sessions are technologically-advanced learning environments that are safe, healthy,
comfortable, and aesthetically-pleasing. These sessions are managed by the faculty, practitioners
and professionals with state-of-art facilities. They facilitate a variety of adult learning techniques,
role-plays, lectures, group discussions and group learning activities. Attending to classroom sessions
is compulsory as these sessions would facilitate student-teacher and student-student interaction /
discussion. Specific weightage / marks will be assigned for attendance to encourage
better student participation and interaction with a view to encourage students to get maximum benefit
out of them.

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6. Store Visits/Field Visits
Store visits enable a realistic understanding of what exactly occurs in the retail stores. After each store
visit, participants are required to note down their observations in the workbook. Faculty, and
practitioners will encourage students to present their experiences and observations on their visits to
retail stores or other business retails outlets for discussion and interaction with a view to develop
innovative solutions.
7. On-the-job Training
Being part of Future Group, FHDL has the unique advantage of providing intensive on-the-job training
to its students as part of its training programmes. Students are exposed to various formats and
categories as well as important functions in retail, viz. sales, customer service, cashiering, logistics etc.
The on-the-job training is conducted at the work site with the instructions, observations and outcomes
clearly defined so as to increase effectiveness.
Besides, other techniques such as discussions, interactions, role plays, mock room sessions, scenario
planning etc. will also be applied for delivering the course.
Every course will have a specific number of classroom sessions apart from other instruction as
specified above. These will be planned by the faculty depending upon the nature of course. Courses
which have practical, lab, field work, presentations, problem solving, case studies etc., will have few
additional classroom sessions / field sessions as these courses needs to be dealt with differently.
B. Administrative Support
1. Counseling
Campuses are not only Information Centers and Examination Centers but they also provide counseling
facilities to the students. There counselors are highly equipped to provide all necessary information and
guidance to the students. Career advice is also offered to the students who successfully complete their
course. Talking to the student counselor in confidence may help him/her with any concerns or stress
that they may experience. Remember that no student with the FHDL campus is alone with problems
and the counselors, faculty and staff of FHDL are there to offer necessary help and support.
2. Auditorium and Tele conferencing Facilities
Each campus is equipped with state-of-the-art facilities. It has a video conferencing facility which
allows interaction between campuses and with the corporate office of FHDL. IGNOU’s
teleconferencing and Gyan Darshan (TV) and Gyaveni facilities for (down link facilities) viewing, listening
and interaction will be made available.
3. Information Technology Labs
Each campus has information technology labs with internet browsing facility to assist the students in
browsing various sites for relevant literature on retail and other related fields. These labs will also help
students to see latest developments and innovative practices that are happening across the world in
retail and other general management areas.
4. Mock rooms
Mock rooms simulate the retail store environment with cash tills and display units. After classroom
learning, the students will get exposure to practical experience in these mock rooms. These mock
sessions will not only improve the level of knowledge and skills but also will instill confidence in the
student’s mind and prepare them for the real retail work environment.
5. Library
Every Center has a well equipped library to assist students in their learning process. Textbooks,
journals and magazines on various retail functional areas and general management topics are available
for students.
6. Administrative Staff
Trained staff to look after students’ requirements is placed at each campus. These staff will manage
student activities within the academic and administrative schedules provided by the campus.
7. Cafeteria
Every FHDL center has an in-house cafeteria for ease of ordering tea, coffee, cold drinks, snacks and
meals, at very reasonable prices. The cafeteria management team works closely with the cafeteria
caterers in maintaining overall hygiene standards, planning a healthy menu and keeping a check on the
quality of e food being served.
8. Parking
Students should ensure that they park their two wheeler/four wheeler in a proper systematic manner.
Parking shall be done only at specified parking area as indicated by FHDL authorities.
Other tools which are not specified above also could be employed/applied by the faculty/practitioners
depending upon the nature of the course or schedules to be given to the students. The
faculty/practitioners will identify such tools and assign to students from time-to-time.
C. Evaluation System
1. Continuous Evaluation
This component carries a weight age of 50%. A combination of below mentioned tools will be used for
assessment of students. The marks will be decided by the faculty depending upon the course and
its curricula.
a. Classroom attendance: A student will be allocated marks as per their attendance in the class. A
student will be allowed to appear in the Term –end examination, only after he/she has 75%
attendance.
b. Assignments: Students will be given assignments by the faculties. The students are required to
submit assignments on time. Assignments could be short/long (or both) and with questions,
exercises, activities, case studies etc which are given by the faculty/field practitioners/professionals.
c. Store Visits and Field Visits: Store visits enable a realistic understanding of what exactly occurs in
the stores. After each store visit, participants are required to note down their observations in the
workbooks. Store visits and working in stores will carry specific weight age of marks. The
faculty/mentor will evaluate the workbook.
d. Presentations: Students will be asked to make presentations on various topics which include their
store visits. These presentations will be assigned specific weight age of marks.
e. Workbook: Students are required to note their observations in their workbook. These observations
will be written in the workbook only after they discuss with their mentors in the store/field. Students
will be allowed to discuss / refer with / to peer group students / books, journals etc before they place
their observations on the workbook. Please remember writings in workbook will carry specific
weight age
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2. Internship & Viva
a. Internship
The student joining these graduate and post graduate courses would have come from various
disciplines not necessarily has an exposure to management education. The basic knowledge on
management subjects comes through theory classes from the first semester onwards. It is also very
important to make them feel and experience the business environment where they are going to be
placed on completion of these courses. This practical exposure is carefully planned in a phased out
manner right from the first semester onwards. In the first semester the student will get an exposure to
the business environment.
For e.g.- In the retail programme they’ll be visiting stores of various formats and understand the
business environment. In the second semester they’ll learn the various processes and systems in
various formats. In the third semester the students will have hands- on experience in sales and
customer service as these two functions are the lifeline of any retail organization. In the fourth semester
the students will be given an individual project on a specific retail functional area like visual
merchandising or supply chain management. Or they’ll be given a group project involving a team of 3-4
students if it is an elaborate project work.
Each internship will be of 30 days duration. The students will be bound by the rules and regulations of
the particular store or back end office that they are assigned to. Students will be maintaining a
workbook during the internship and will be completing all the exercises listed based on their learning.
Internship will be planned based on the pre-prepared schedules. Internship schedules will be prepared
in such a way that students will be given such exposures which will make them understand and practice
the concepts that they have learnt in the classroom. Internship is a longer duration programme (may be
of 30 days each) whereas field visits are scheduled on day to day basis for specific purpose (Could be
for an assignment, exercise, presentations, case studies etc.).
During the internship each student will be allotted a mentor who will be of middle management cadre
and he/she will be guiding them during the internship period. The mentors will submit a report on each
student allotted to them in the prescribed format given to them. This will be a comprehensive report on
the learning aptitude, attitude and general discipline of the students.
Store visits
As part of learning through Internship, store visits are scheduled to give a ‘on the job’ experience to the
students. These visits are planned as a part of the courses other than internships. Students are sent to
stores of both value formats and life style formats to experience different kind of customer profiles,
buying patterns, service standards and factors influencing business. During the store visit the students
are governed by the rules and regulations of the stores and its timing. They’ll be wearing their identity
card. Each student is allotted a mentor and they will report to them for all store visits related activities. At
the end of store visits the students will make a presentation to the institute on their learning. These
presentations will be assigned specific weight age of marks in a particular course (other than internship)
based on the performance of a student.
Store visits will be scheduled on week days to learn the processes better during lean business hours.
The students will also be visiting the store during Big Sale Days to learn crowd management, quick
billing, queue management, merchandise replenishment, customer grievance handling and other
important store operations related activities.
b. Viva
On completion of internship the students will meet a panel of senior professionals from the institute and
the organization in which the internship was done, to discuss their learning. The students will be asked
questions regarding their learning during the internship period and assessed. Grades will be awarded
based on the assessment. Participation in the internship, maintaining notes, discussion with mentors,
mentor’s report on student’s attitude and ability to execute work in the field study, viva voce on the work
done/workbook written, etc. will carry 100% weight age for the courses on internship and viva 1 and 2.
3. Term-end examination
This component carries a weight age of 50%. Term-end exams with be held in the months of June and
December, every year as per the University Calendar. The examination calendar appears on the website
of the university well before Feb/March or Aug/Sept every year. The students are at liberty to appear in
any of the examinations conducted by the University during the year. A student will be allowed to
appear in the Term-end examination, only after he/she has fulfilled all requirements like attendance,
assessment performance etc..
4. Project work
As a student of MBA in Retail / MBA Entrepreneurship you are required to undertake a major individual
piece of research work - the Project or Dissertation. In contrast to the other elements of your
programme, where you are guided fairly closely, the aim of the Project is to give you the opportunity to
learn independently and show that you can identify, define and analyze problems and issues and
integrate knowledge in the business context. It is an important part of the programme that tests your
ability to understand and apply the theory, the concepts and the tools of analysis to a specific problem
situation.
The only precise rule on what constitutes an acceptable project is that it should be an ordered critical
exposition, which affords evidence of reasoning power and knowledge of the relevant literature in an
approved field falling within the subject matter of the programme – Retail Management /
Entrepreneurship. The emphasis should be on applied research and the investigation of some practical
problem or issues related to the situation in which an organisation or system operates.
5.Soft Skills, Language Proficiency and Communication
a. Soft skills
All these management programmes require good people skills. The students will be working in people
intensive industries. Soft skill programmes are packed with activities, simulations and exercises as real
learning happens when we are able to apply what we learnt to our own life. Soft skill training includes
good communication skills, business etiquette, time management, team skills, stress management etc.
In a business environment it is very important to be well groomed and mannered. Students are trained in
basic business etiquette to make good impression during business interactions and social gatherings.
Effective Time Management can be acquired well by personal discipline and using right kind of tools.
The students will be trained on these tools to organize their time better. Stress is one of the highest
contributors to poor productivity. Managing stress free life is possible by applying the right kind of
techniques.
b. Language Proficiency
Getting employed in a good organisation in India is increasingly being associated to the ability to speak
fluent and correct English which is the most widely spoken language in the world. Language Proficiency
programme is designed to enhance the English speaking skills of any individual who wishes to be
successful in this highly competitive world. With its primary focus on speaking skills, this extensive
programme also covers other aspects such as listening, reading and writing.
c. Communication Skills
Inability to communicate effectively makes it really impossible for people to compete effectively in work
place and it stands in the way of their career progression. To be successful in their career, the students
will be groomed to become an effective communicator through Active Listening Skills, Effective
Questioning Skills, Presentation Skills and Non verbal Communication Skills.
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Address of Campuses
Sr. No. Campus Location Address of Campus

1 Ahmedabad 10 Acres, Ahmedabad City Mall,

Opp. Arya Samaj Mandir, Kankaria
Road, Raipur, Ahmedabad - 380 022

Contact Person - Naman Patel

Phone - (079) 30428791

2 Bengaluru #721, Shiddi Denahalli Dakle,

Kothanur Village, RBI Layout, Near
Brigade Millenium, J. P. Nagar,
Bengaluru - 560 078

Contact Person - Venkatraman Ak

Phone - 7760088353
3 Delhi #34, 2nd Floor, KB’s Fair Price, DLF
Industrial Area, Main Najafgarh Road,
Kirthi Nagar, Opp. Fun Cinemas,
Near Moti Nagar Metro Station,
New Delhi - 110 015

Contact Person - Anil Kalia

Phone - (011) 64999206

4 Kolkata 03 - 097, 3rd Floor, Block by Block

Shopping Mall, Block No: BG, Plot
No. 5, Action Area:1B, Rajarhat,
Kolkata - 700 059

Contact Person - Sanjeev Ganguly

Phone - 9051086009

IGNOU Contact Point

Centre for Corporate Education, Training and Consultancy (CCETC)
Block 11, IGNOU Maidan Garhi, New Delhi - 110068
email: ccetc@ignou.ac.in • Website: www.ignou.ac.in

FHDL Contact Point:

Future Human Development Limited,
2nd Floor, Evershine Mall, Main Link Road, Opposite Mind Space,
Malad (West), Mumbai - 400064
email: MBAenquiry@futuregroup.in / BBAenquiry@futuregroup.in • Website: www.fhdl.in

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