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  • Core Competencies of Customer Services NC Ii: 15 Pts. Parts of The Shoe

    Diunggah oleh

    Joy Celestial
    3 tayangan1 halaman
    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Deskripsi Asli:

    Customer Services

    Judul Asli

    Quiz Csnc2

    Hak Cipta

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    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    3 tayangan1 halaman

    Core Competencies of Customer Services NC Ii: 15 Pts. Parts of The Shoe

    Diunggah oleh

    Joy Celestial
    The document outlines the core competencies, types of customers, and strategies for customer service representatives in the shoe industry. It discusses competencies like being analytical, expressive, and amiable. It also details approaches like probing the customer, offering options, and leaving a lasting positive impression by highlighting product features, advantages, and benefits. Closing strategies include using the A-P-O-L method, sharing experiences, and asking if the customer is ready to purchase.

    Hak Cipta:

    © All Rights Reserved
    Unduh sebagai DOCX, PDF, TXT atau baca online dari Scribd
    Tandai sebagai konten tidak pantas
    dari 1

    1.

    CORE COMPETENCIES OF 2. Analytical


    CUSTOMER SERVICES NC II 3. Expressive
    4. Amiable
    5. Drivers
    6. Approach the Customer
    7. Probing
    TYPES OF CUSTOMERS 8. Offer Something
    9. Lasting Impression
    10. Features
    11. Advantages
    12. Benefits of the product
    A-P-O-L
    13. Choose a better color
    14. Overview the customer and make them imagine
    15. Ask if customer if they are ready to pay
    F-A-B- 16.
    17.
    18.
    19.
    Best CLOSING strategies
    20.
    21. Share experiences from others or your own experiences about the
    17product

    15 PTS. PARTS OF THE SHOE

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