Booking and Reservation Policy

Check-In Time: 2:00PM

Check Out Time: 1200hrs

Early check-In or Late-Check out is subjected to bed/room availability on the

relevant day, to be reconfirmed with the front office staff.

Room not occupied by 10:00PM hours will be seen as No Show, unless prior
arrangement has been made.

Guaranteed Room Reservations not cancelled 48 hours before arrival would

attract a retention charge equivalent to one nights room tariff.

A 50% deposit is required to reserve the room for walk in and via phone call
reservations.

Deposit Policy:

For Peak Season, all reservations payments are non-refundable.

A full room rate will be chargeable for check out after 6:00PM.

Guarantee by credit card: Reservation is allowed to modify/cancel online on your

own before 48 hours prior to the arrival date and no cancellation fees. Should
you wish to make full payment in advance, please contact our Reservation to
discuss your details.

Cancellation/No Show Policy

Once a reservation is confirmed, please notify us by phone or email of any

cancellation or modification of the booking at least 3 days (48 hours) before
arrival for individual bookings and 2 weeks before arrival for Group bookings in
order to avoid a charge of 1 nights stay to be imposed.

All guests must produce a valid ID upon Check-in: For any early Check-out, there
will be one night early check-out penalty to be imposed. In an event of a guest
No Show, a fee of one nights rate will be charged.

Groups / Conference bookings:

In case there is any no-show or cancellation/amendment of the

conference/group (in part or full), within 15 days or less from the date of
check in, a retention charge will be levied.

The retention charge will be calculated as follows: Number of rooms

being cancelled/no-shows X 1 night X applicable daily rate per room
for the conference/group.

In case of Early check out retention will be charged for those nights
booked, now being released due to the early check out.