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SINGAPORE PROPERTY WEEKLY Issue 338
Trend #1 Every buyer will be an agents and appraisers to tell us the market
Informed Buyer value of a property. Everyone can be a
property analyst in the Information Age.
I mentioned in my book No B.S. Guide to
Property Investment that the real estate How big is the future supply? Which new
industry is an imperfect market. Homebuyers projects have leftover units? What are the
and property investors often lack the market recent transacted prices? How much rent a
information they need before they commit. similar unit can fetch? The answers are just a
few clicks away.
For instance, many property resources and
tools are designed only for real estate In my earlier post 5 ways Big Data is
professionals, but not for the public. For retail disrupting Singapore property market, I talk
investors, there is no choice but to trust the about how to harness Big Data technologies
mass media and industry analysts. to capture and analyze huge amounts of
property data in order to identify trends and
However, with the availability of property
patterns meaningful to industry players and
portals and online databases, endusers can
property investors.
now do their own market research and run
their own property analyses based on first- Big Data is definitely going to get even bigger
hand data. in the future. And Big Data can turn into big
profits if we know how to turn transaction data
Gone are the days when we can rely only on
into useful insights.
Trend #2 Customers are getting more there are positive reviews, there are sales.
sophisticated
A value-conscious developer should put more
Besides being well-informed, todays dollars into monitoring social media rather
customers are also getting more than advertising in print media. Afterall, there
sophisticated.In the past, developers built and is buying interest only if a property ad can
buyers would come. In the internet age, engage the target audience.
developers build and buyers Google first.
Similarly, professional media should declare
In the past, any dissatisfied customer can the writers or the analysts interests when
complain to ten others by phone or dozens of they comment on the property market in any
people by email in one day. In the internet article. Afterall, there is credibility in a media
age, any dissatisfied customer can complain only if it takes a neutral stand in news
in the social media and reach hundreds or reporting.
thousands in one day.
Very soon, there will be websites to review
Thanks to the power of social media. We the customer service of property agents (not
have plenty of enduser reviews, discussion just OrangeTees Property Agent Bank with
forums and community groups online. listings of only 5-star rating agents), quality of
Customers are just a few clicks away to find TOP projects, charges and services of
out what others think of a product or a conveyancing lawyers, etc. there is
service.If there is trust, there is business. If nowhere to hide.
Gone are the days when homebuyers have including air-con ledges and balconies, must
no choice but to pray that there wont be any also be accurately represented in the
hiccup after they paid for their property. showflats.
Customers these days know their rights, and
Trend #3 The DIY Age has arrived
they wont hesitate to fight for it.
If we can use self-service check-in kiosks at
In 2015, residents of the Seaview Condo
the airport; order burgers on a touch-screen
sued the developer, the main contractor, the
LED display in McDonalds; pay for groceries
architect and the electrical engineers for $32
at self-service counters in NTUC Fairprice;
million for defects in the development.In
why cant we buy properties the DIY way?
March, 200 owners of La Fiesta complained
about their units aircon ledges which A survey by the Council for Estate Agencies
exceeded 5 to 7 percent of the total floor (CEA) showed that only 60 percent of
area, representing a total overpayment of $18 consumers said they are likely to engage an
million in unused space. agent for future transactions. Figures from
HDB show that DIY buyers and sellers of
The government reacted in less than a month
resale flats have increased from 11 percent in
by stressing that URA will take developers to
2010 to 23 percent in the last five months.
task if they misrepresent important
HDB also publishes online guides and
information about the units they are selling to
conducts seminars for the new DIY
prospective home-buyers. It also states that
generation.
the floor area of various types of spaces,
Back to Contents Page | 5
SINGAPORE PROPERTY WEEKLY Issue 338
There are many portals for no-agent buyers, The mortgage industry is jumping on the
sellers, landlords and tenants DirectHome, Fintech bandwagon too. OCBC has closed
OhMyHome, Snappyhouse, and recently more than S$10 million in home loans
Stackedhomes. There is also Yotcha offering through its chatbot application over just three
a platform for property agents to bid if they months.Property agents, mortgage bankers
want to get the business from the sellers. For and other middlemen in the property industry
sellers, they can post online photos of their are facing unprecedented challenges. The
home, find an agent-free buyer, and do the future of DIY is now!
paperwork on their own.
Are you ready to fully embrace the age of
Saving money is only one of the reasons. disruption?
Todays customers have changed: They want
By guest contributor Property Soul, a
to buy, but dont want to be sold. They prefer
successful property investor, blogger, and
self-service rather than to be served. Stop
author of the No B.S. Guide to Property
pushing to them what you think they want,
Investment.
and listen to what they say they want.
Non-Landed Residential Resale Property Transactions for the Week of Nov 6 Nov 10