KMF Dealer Finance Manual - Final PDF

KIA Motors Finance
Dealer Finance Manual

Introduction
As your captive financing provider, Kia Motors Finance (KMF) has

developed some exciting products and services that can enable Our team of automotive
you to deliver exceptional value and reliable, responsive service finance experts are
directly to your customers. Your success is our success. We also
work closely with Kia Motors America (KMA) to further enhance dedicated to your success
customer service capabilities.
KMF also offers these additional benefits to your dealership
A dedicated team for dealer support with Credit and funding support that can enable
operations in Irvine, Dallas and Atlanta 1 same day funding
Wholesale floor plan financing offering

Retail and lease prospect lists special promotions, and attractive rates
and terms
Industry leading technology with

Buying empowerment and flexibility allowing
Personalized URLs (PURLs) and Dealer
for the best decisions up front
Access your portal for all things KMF
Were excited to showcase the benefits that KMF will bring to your dealership. Our team of automotive finance experts are dedicated to
your success through our service excellence we help to generate increased customer satisfaction, which may provide your dealership
with the best opportunities for repeat sales.
Kia Motors Finance Dealer Finance Manual Q1 2014 Kia Motors Finance i
Content Guide
KMF Contact & Other Information Customer Payment Options 1
For Customers
Customer Statements 2
Customer Payment Due Dates 2
Customer Payoff Information 3
Addresses & Phone Numbers for Customers 4
Customer Service Contact Information 5
Retail & Lease Information Overview 6
Lease Agreement 7
Lease Documentation Checklist 7
Zero Down Lease FAQs and Guidelines 7
Lease-End Lease-End Overview 8
Lease-End Tips & Resources 9
Best Practices 10
Lease Pull Ahead Program 12
Power of Attorney Ordering Process 12
Used Vehicle Valuation Standards 12
Special Programs Certified Pre-Owned (CPO) Program Low APR and Standard Rates 13
Commercial Vehicle Financing 13
College Grad Program 14
Corporate Sponsored Program 14
First Time Owner Program 15
Military Program 15
Pre-Approval Program 15
Credit & Funding Information Contract Standards Overview 16
Business Applications 18
Helpful Tips to Expedite Funding 19
Wholesale Floor Plan Financing Overview 21
Industry Leading Technology Dealer Access 23
Registration 24
Dealer Reserve Statements 25
Dealer Prospect Report 25
Dealer Direct 25
PURLs 25
Kia Motors Finance Dealer Finance Manual Q1 2014 Kia Motors Finance ii
Contact & Customer Information
Customer Payment Options

KMF offers the ability to make a one-time payment, or set up recurring payments. Payments can be made using checking accounts
and certain types of savings accounts. A bank account number and bank routing number will be needed to make payment. Account
must be current to set up recurring payments. With this option, monthly payment is automatically deducted from bank account on the
date selected. Payments submitted after 8 p.m. Eastern Time on any day will be posted to account as of the next day.
Pay Online Make payment online at KMFUSA.com.
Automatic Payments To have a monthly payment automatically deducted from bank account, click Payments at the top of the
page and log-in to enroll.
Pay by Phone Call toll free (866) 331-5632. There is a convenience fee to make payments by phone. KMF may retain a
portion of this fee. Customers should have their KMF account number and checkbook readily available.
Pay by Mail Retail PaymentMail payment and remit coupon to: Lease Payment - Mail payment and remit coupon to:
Regular Mail Regular Mail

Kia Motors Finance - Retail Kia Motors Finance - Lease
P.O. Box 650805 P.O. Box 660891
Dallas, TX 75265-0805 Dallas, TX 75266-0891
Overnight Mail Overnight Mail

Kia Motors Finance Kia Motors Finance
Box 650805 Box 660891
1501 North Plano Rd 1501 North Plano Rd
Richardson, TX 75081 Richardson, TX 75081
Pay by Cash Call Western Union toll free at (800) 325-6000 to find a location. Provide the City Code (Kia) and State
Code (CA). Or, call MoneyGram at (800) 926-9400 to find a location. Provide the code (3814).
Western Union or MoneyGram will charge a convenience fee for these services. KMF may retain a portion of
this fee. When using one of our cash only locations, please reference billing statement to ensure the correct
account number and codes.
Kia Motors Finance Dealer Finance Manual Q1 2014 Kia Motors Finance 1
Customer Statements
The customer billing statement is generated 20 days before the payment due date. Customers should receive a billing statement
from KMF approximately 10 days before their due date. By registering their account on KMFUSA.com customers can:
Sign up to receive an e-mail alert when their statement is available for viewing online
Enroll in paperless statements, by signing in, then going to My Account, and clicking on the My Profile tab, then clicking on the
Paperless Statements where they can choose electronic delivery. If they select this option, they will receive an email notification
when their monthly statement is available for viewing online.
Sign up to receive notification when payment is received
Sign up to receive other alerts regarding their account
Customers can view their statement online to determine if it has been generated, and if their address is correct. If there is a problem,
they can contact customer service at (866) 331-5632.
Customer Payment Due Dates

If a customer would like to change their monthly due date on their account you may refer them to KMFUSA.com. Have them sign
into their account and go to the Account Summary section. There they will find a Payment Due Date area. They can click on the Edit
Button to change their monthly due date there. Due dates are only available for Retail Accounts.
Customer Payoff Information

A customer may obtain a payoff/buyout quote by logging into their account at KMFUSA.com. After logging in, they start by clicking on
the Payments Section. They will then see a Payoff/Buyout Quote button they can click to obtain a quote.
Retail Customers Lease Customers

Mail a check or money order for the full payoff amount, Mail a check or money order for the full buyout
along with account number, to: amount, along with account number, to:
Kia Motors Finance HCA Exchange, Inc.

Box 650805 Dept. 14301
Dallas, TX 75265-0805 5505 North Cumberland Ave, Suite 307
Chicago, IL 60656-1471
Retail payoff checks must be payable to Kia Motors
Finance. Lease buyout checks must be payable to HCA
Exchange, Inc.
KMF will mail the title or lien release to the address on record for the primary account holder. Customers should let KMF know if they
would like KMF to mail the release to a different address by contacting (866) 331-5632. To mail the title or lien release to a third-
party, the primary account holder must provide written authorization.
Addresses & Phone Numbers for Customers

Customers may send their payments through regular mail or overnight service. Please remind them that they must include their
account number in the memo section of their check. As a reminder, retail account numbers are 14 digits and a lease account number
has 10 digits.
Insurance Repair Checks Customer Complaints Total Loss Checks

Kia Motors Finance Kia Motors Finance Kia Motors Finance
Attn: Customer Service Attn: CARE Department Attn: Recovery Settlement
PO Box 20809 PO Box 20809 PO Box 20875
Fountain Valley, CA 92728-0809 Fountain Valley, CA 92728-0809 Fountain Valley, CA 92728-0875
Credit Disputes Proof of Insurance Address
Kia Motors Finance Retail Lease

Attn: Customer Service Its Successors and/or Assigns Kia Titling Trust
PO Box 20835 PO Box 20809 PO BOX 20809
Fountain Valley, CA 92728-0835 Fountain Valley, CA 92728-0809 Fountain Valley, CA 92728-0809
Customer Payment Addresses
Retail - Overnight Payment Customer Payoff- Regular Mail Lease Buyout- Regular Mail
Kia Motors Finance Retail Payoff Payee must be: HCA Exchange, Inc
PO Box 650805 Kia Motors Finance Dept CH 14301
1501 North Plano Road, Suite 100 PO Box 650805 Palatine, IL 60055-4301
Richardson, TX 75081 Dallas, TX 75265-0805
Lease - Overnight Payment Customer Payoff - Overnight Lease Buyout - Overnight

Kia Motors Finance Retail Payoff HCA Exchange, Inc 14301
PO Box 660891 Kia Motors Finance 5505 North Cumberland Avenue
1501 North Plano Road, Suite 100 Box 650805 Suite 307
Richardson, TX 75081 1501 North Plano Road Palantine, IL 60055-4301
Richardson, TX 75081
Retail - Regular Mail Lease - Regular Mail

Kia Motors Finance Kia Motors Finance
PO Box 650805 PO Box 660891
Dallas, TX 75265-0805 Dallas, TX 75266-0891
Customer Service Contact Information
Phone Mail
Automated Account Access - (866) 331-5632 Written correspondence only (Not payments)
Customers may access information regarding their KMF account, Kia Motors Finance
including account status, date of last payment received, and payoff
PO Box 20829
information by calling the KMF automated phone system.
Fountain Valley, CA 92728
Note: Customer should have account number or Social Security
number available. Direct Credit Disputes
Kia Motors Finance Credit Dispute

Customer Service Department - (866) 331-5632 PO Box 20835
Monday to Friday, 8 a.m. to 9 p.m. (Eastern) Fountain Valley, CA 92728
Lease-End Servicing Team - (855) 463-5378
Monday to Friday, 8 a.m. to 9 p.m. (Eastern)
Collections Department - (866) 331-5632
Saturday, 8 a.m. to 3 p.m. (Eastern)
Consumer Affairs - (866) 331-5632
For answers regarding Kia Motors America and warranty issues.
24-hour Roadside Assistance - (866) 331-5632

For answers regarding disabled vehicles, dealer location, ID card
inquiries, and program guidelines.
Retail & Lease Information
Overview
See current bulletins for instructions and eligible FICO tiers and vehicles.
Retail
Retail financing is the foundation of what KMF offers to your customers. We have developed the following products and services
specifically for retail business:
Attractive APR incentives may include Bonus Cash on select models

FICO based pricing makes doing business easy
Consistent quarterly programs that allow sufficient time to advertise in your market
Great standard rates
College Grad Program that offers both 72 month term & 90-days to the first payment (conditions & exclusions apply)
CPO Program
Preferred Used Program, tied to specific vehicles in order to provide specialized pricing
First Time Buyers Program
Lease
Leasing can offer many advantages to your customers and, in turn, to your dealership. Leasing can be a win-win alternative to
buying, and with KMFs demonstrated ability to return your customers to your dealership at the end of their term, repeat business
increases.
Dealer Benefits Customer Benefits

Great brand/dealership loyalty Shortened trade cycle
Increased gross margins Vehicle is covered under warranty
Shortened trade cycle Lower maintenance costs
Increased profit due to greater sales frequency Lower monthly payments
Increased customer satisfaction More car for the money
Guaranteed future value No trade-in hassles
Lower marketing costs Reduced or no down payment
Quality used car/CPO inventory Factory lease cash support may be included on select models
Service opportunities GAP coverage included
Purchase options at lease-end
Retail & Lease Information
Lease Agreement
To avoid funding delays, KMF requires that any fees and optional products and services financed in connection with a lease must be
permitted under applicable law and the KMF leasing program. Those fees and optional products and services must be itemized on
the Lease Agreement in accordance with applicable law.
Lease Documentation Checklist

KMF realizes that in different locations and states, there are different rules and regulations. We provide a customized checklist
according to your region. You can find these checklists on Dealer Access at www.HCAdealeracess.com.
Zero Down Lease FAQs and Guidelines

$0 Down Payment/$0 First payment/$0 Security Deposit
We periodically offer special lease programs where customers have $0 due at lease signing. ($0 down payment, $0 first payment
and $0 security deposit). Customer is responsible for all other fees, such as tax, registration, title, license, etc.
Lease-End Information
Lease-End Overview
Dealer
KMF Lease Maturity Prospects KMF Customer Communication

Listed on Dealer Access Lease-end communication campaign
Timing - Six months before maturity Timing - begins six months before maturity
Vehicle Inspection
Inspection company sets appointment with customer Customer
Timing - 60 days from maturity
Vehicle Turn-in: Customer Role

Customer referred to return to dealership
Timing - varies
Vehicle Turn-in: Dealer Role

Dealer grounds vehicle through Dealer Direct
Timing - Ground immediately upon vehicle turn-in
Dealer can ground vehicle using KMF GroundScan. This is an app
that can be downloaded on your Apple or Android mobile device
Final Customer
Billing Generated
Exclusive Lease Return Purchase
Grounding dealer has exclusive right to purchase lease return
through Dealer Direct
Timing - up to 48 hours
Dealer
Dealer Direct Online Auction Purchase

Two closed one-day auctions begin for all Kia dealers
One closed one-day auction for all cross channel dealers
If no sale, three one-day auctions begin for all other dealers
Auction Transport
If sold online, purchasing dealer arranges pickup
Unsold vehicle transported by KMF to auction
Exclusivity period subject to certain conditions. See KMF Dealer Direct at kmfdd.com
for further details.
Lease-end Information
Lease-End Tips & Resources
KMF Lease Maturity Prospects KMF Customer Communication

Beginning at six months from maturity. KMF begins contacting customer six months from maturity with lease-end messages.
Best Practices Best Practices

Establish a lease return team and customer contact plan to maximize the renewal Become familiar with KMF strategy when speaking with customer
opportunity KMF contacts customer via Phone, Direct Mail, Email / PURL
KMF Lease Maturity Prospects are updated monthly through Dealer Access
Vehicle Inspection Vehicle Turn-in: Customer Role

Inspection company calls to setup a free inspection starting at 60 days Necessary Items
before maturity.
Manual, Keys, and Key Fobs; Odometer Statement, Plates (if state applicable);
Repair Receipts (if applicable)
Best Practices
Encourage the customer to receive inspection before returning the vehicle to your Best Practices
dealership
Improve overall customer experience by establishing a lease-end manager or
If customer doesnt have inspection upon return, an inspection request will be
team, creating a consistent process.
generated after grounding
Vehicle Turn-In: Dealer Role Exclusive Lease Return Purchase

Beginning at six months from maturity. Lease returns result in exclusive used car purchase options for up to 48 hours after
grounding.
Best Practices Note: Selecting Request MBP will restart timing for up to 48 hours. Payoff amount
Complete the vehicle turn-in checklist with your customers to document items will no longer be available after MBP is requested.
returned and review vehicle condition.
Dealer grounds lease return through Dealer Direct at kmfdd.com Best Practices
This step initiates the purchase option and final billing for customer
For optimal customer experience, dealer can ground vehicle using KMF Take advantage of the incoming returns and convert vehicles to the CPO program
GroundScan. This is an app that can be downloaded on your Apple or Android 80% of returns are eligible opportunity
mobile device KMF Lease Maturity Prospects are updated monthly through Dealer Access
Dealer Direct Online Auction Purchase Auction Transport

After exclusive period expires, two closed one-day auctions begin for all Kia Purchasing dealer will arrange pickup. If vehicle doesnt sell online, KMF will
dealers. If no sale, the auction opens to all cross channel dealers for one closed transport to auction.
one-day sale. If still no sale, three one-day auctions may follow.
Best Practices
Best Practices
Clearly mark lease-end returns to increase efficiency and reduce confusion at time
Search and create alerts in Dealer Direct for eligible vehicles from other of pickup
dealerships for needed inventory Create process to release vehicles for transport
Resources
Dealer Access Help Dealer Direct Helpline KMF Remarketing Dealer Direct Team Customer Service Team
(800) 357-7932 or kmfdd.com (888) 512-7711 (855) 889-4041 or kmfdd.com (855) 889-4117
Exclusivity period subject to certain conditions. See KMF Dealer Direct at kmfdd.com for further details.
Best Practices
Maximize your lease return opportunities by following best practices below.
Appoint Lease-End Manager (or designated team) to work your lease maturity prospects on Dealer Access.
Communicate dealership designees to KMF and update your Business Development Manager. Access KMF Lease Maturity
Prospects through Dealer Access.
Lease maturity prospects are posted on Dealer Access when they reach 180 days to maturity. Make it a priority to contact these
customers.
Review KMF Communication Timeline available on Dealer Access.
Manage customer satisfaction (CSI) and establish your in-house lease return process including appointment setup. Having a
clearly defined process will help retain and improve customer satisfaction.
Assist customer in completing Lease-End obligations. Vehicle inspections and odometer statements are key to customer lease
completion. Know the process and utilize your resources if needed.
Understand KMF potential end-of-term fees. Excess wear and use, over mileage, and disposition fees are frequent on final
customer billing.
Complete the online KMF Dealer Direct Tutorial. Dealer Direct allows you to ground, buyout leases, and purchase lease returns.
Registration setup at kmfdd.com.
KMF Resource Phone Numbers for support are also available on Dealer Access.
Kia Dealer Direct

Vehicle Turn-In Checklist
At vehicle turn-in, you should immediately ground the returned
vehicle through Dealer Direct and obtain a Vehicle Return Receipt Customer Name:
Dealer Name:
through Dealer Direct. This receipt can then be provided to the Dealer Representative:
Drop-off Date:
customer as confirmation of the vehicle turn-in. Vehicle Year & Model:
VIN:
Mileage Reading:
The grounding process notifies us that the customer has returned Customer has removed all personal belongings from the vehicle Customer present at vehicle turn-in
the vehicle and triggers final billing. This is a required step for Received Completed
fee waiver programs as the grounding also triggers processing of Keys (#) Signed Odometer Statement Ground the Vehicle (KMFDD.com)
waivers before final billing if applicable. Keyless Remotes (#) Vehicle Inspection Report Vehicle Return Receipt to Customer
Manual License Plates (if applicable) Fax signed Odometer statement (714) 965-3995
We also encourage you to complete the Vehicle Turn-In Checklist.

The checklist mirrors what is needed to complete grounding
in Dealer Direct. Its also a great tool to create and maintain a
consistent customer return process.
Front Left Rear Right
Vehicle Condition Comments
Completed By: Date:
Note: Vehicle Turn-In Checklist is only a checklist tool for dealers and not determinative of final excess wear and use.
2013 Kia Motors Finance KMF Dealer Direct (888) 505-7364 | KMF Remarketing Dealer Direct Team (855) 889-4117.
Example of Vehicle Turn-In Checklist
Important! Selecting the incorrect purchase type in Dealer Direct may result in additional customer billing.
Select the purchase type on Dealer Direct
Dealer Direct Purchase Type Use When... Lessee Sent Final Billing Statement?
Payoff Customer is trading in a leased vehicle as part of a No

new Kia lease or purchase
Dealer Purchase Customer returns leased vehicle and dealer opts to Yes
purchase after grounding
Lessee Purchase Customer is purchasing their current lease No
Note: Whenever purchasing a lease return please follow the Online Auction Process below to insure your customers experience is
not affected by an unexpected bill.
Not signed up for Kia Dealer Direct yet? You can contact our Dealer Direct Team at (855) 889-4117.
Online Auction Process
Ground Varies Two Days One Day Varies

(Immediate)
Dealer receives Exclusive sale for Two closed One Day One closed One Day KMF may open One
vehicle and grounds grounding dealer. If auctions occur for all auction for all cross Day auctions to all
through Dealer Direct no purchase vehicle in brand dealers brand dealers Dealer Direct dealers
goes upstream to
online auction
Allotment varies depending on grounding time and purchase type, quoted times are approximates. See kmfdd.com for details.
Lease Pull Ahead Program

KMF works closely with KMA to develop Pull Ahead programs for targeted customers providing quality leads to your dealership.
These program guidelines can vary but may include waiving final lease payments and/or waiving certain fees such as excess wear &
use and disposition fees. Pull Ahead leads are posted on Dealer Access for you to manage.
Pull Ahead campaigns are executed through various channels including emails, direct mail, and statement messaging that invite
customers to their personal website (PURL), providing the customer a personalized experience.
Note: The existing KMF lease must be in good standing and the customer must lease or finance their next vehicle through KMF.
Eligibility limited to one lease or financed vehicle per returning customer.
Customer Communication Timing

Refer to the following table to determine when specific KMF communications are reveived by lease-end customers.
Days from Lease-End

Customer Communication
180 150 120 90 70 50 30
Email and PURL
Outbound Phone Call
Inbound Phone Call
Statement Onsert
Direct Mail Postcard
Direct Mail Letter
Power of Attorney Ordering Process

KMF has a 72 hour turn around for each Power of Attorney Ordering (POA). If the dealer needs a POA to register the customers
vehicle they can call (714) 369-1905 or email titles@hcamerica.com.
Used Vehicle Valuation Standards

Generally, NADA and Kelly Blue Book (KBB) are the official used car market guide for Kia Motors Finance. For dealers in Alaska,
Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, and Wyoming KBB is the official used
car market guide. Please refer to the Wholesale Lending category for valuation. Dealers in all other states should refer to NADAs
National Edition Finance Advance category for valuation. Advance percentage is based upon NADA and KBB and is adjusted for
mileage. Please refer to the current KMF rate sheet for your state.
Special Programs
See current bulletins for details
Certified Pre-Owned (CPO) Program Low APR and

Standard Rates
The best new cars make the best used cars. And with our CPO program we provide your customers with an additional choice
between new and used vehicles.
Potential Benefits of Kia CPO:

Can supplement new vehicle inventory
Drives additional traffic to the dealer, supporting new vehicle sales
Maintains residual values (in general) and demand of auction and off-lease vehicles (grounded leases)
Strengthens dealer profitability and franchise value
Higher recommendation and loyalty to the brand and dealer than used vehicle buyer
Low retail rates competitive with new cars
Commercial Vehicle Financing (CVF)

KMF offers CVF for business customers who wish to finance or lease a Kia vehicle.
KMFs CVF program provides a specialized financing approach and improved service level to KMFs business customers.
Key Dealer Benefits

CVF accepts applications from many business customers, such as Sole Proprietor DBA, Small Business, Professional Business,
Partnership, Not-for-profit Organization, LLC/LLP, Corporation
Standard applications require cosigner/co-lessee
No cosigner option may be available for eligible business customer applicants
Specialized credit team to process applications
New Dealer Checklist for business applications to facilitate information collection
Special Programs
College Grad Program

If your customer is graduating in the next six months, or graduated within the past two years, they can buy any new Kia with:
No down payment required

An additional KMF rebate on top of current Kia rebates
Ninety days until the first payment (note: not available in the states of CT and PA)
Heres what theyll need

Proof of eligibility is simple. Two things:
A copy of diploma or a letter from the registrars office stating that customer graduated or will graduate
Proof of employment, such as a pay stub, or an offer letter from a prospective employer. KMF must deem their salary sufficient to
cover living expenses and vehicle payments.
Eligible Applicants
Customer must be a graduate of a four-year university, accredited two-year college, or a nursing school. They must have graduated
from a U.S. university within the past two years or be on track to graduate within the next six months. The offer includes graduates
and graduate candidates attending accredited masters or doctorate programs.
*Additional KMF rebate on top of any available KMA rebates. The KMF College Graduate rebate can only be applied to KMF bookings (sales) and
may not be combined with other KMF special offers or programs. Visit the promotions page for all available rebates.
Corporate Sponsored Program (CSP)

KMF offers CSP to provide retail installment credit to persons residing in the United States, with no social security number or limited
or no U.S. credit history who do not have a qualified cosigner in the U.S., to purchase a Kia at an affordable interest rate with the
guarantee of a friend, employer or family member residing abroad who is approved under the CSP Program to act as guarantor of
the applicants financing for his/her vehicle purchase.
Eligible Applicants
Applicants may be students, temporary U.S. residents or U.S. citizens so long as they have a friend, employer or family member
residing abroad who is approved under the CSP Program. There are no employment or income requirements; however, all
applicants must be of legal age to contract and clear Office of Foreign Assets Control (OFAC) requirements.
Special Programs
First Time Owner Program

First Time Owner means applicant has no previous automotive secured loan/credit tradeline on their credit report.
First automotive secured loan or credit transaction.

Minimum six months on current job or qualified co-buyer.
Qualified applicants are eligible for a reduced rate.
Minimum down payment may be required.
Eligible Applicants
No adverse credit history. No bankruptcies, foreclosures, repossessions, collection accounts, charge-offs, tax liens, judgments, or
any other delinquent credit.
Verifiable (paystub, W-2, etc.) monthly income sufficient to cover vehicle payment, ordinary living expenses, and all currently
outstanding debt, if any.
Payment to applicants gross income from primary job cannot exceed 15%.
Total monthly debt to monthly income ratio of 50% or less. Total monthly debt includes, if applicable: monthly vehicle payment,
monthly rent or mortgage payments, other monthly payment obligations (installment loans, revolving loans, alimony or support
payment, etc).
Subject to additional KMF credit guidelines.
Military Program
Kia Motors America provides an additional $500 to your military customers off any new Kia vehicle distributed by
Kia Motors America.
Eligible Applicants
Customers (or spouse) must be Active Duty, Reservists/National Guard, Veteran with Honorable Discharge, or on Retired status in
the U.S. Military at the commencement of the program period.
Active, Veteran, or Retired U.S. Military for this program are defined as customers serving or having served in the United States
Air Force, Army, Coast Guard, Marine Corps, Navy, National Guard, or Reserves.
Not offered by Kia Motors Finance
Pre-Approval Program
KMF also provides Pre-Approval Programs which deliver qualified leads back to your dealership.
KMF will notify eligible retail in-market and end of lease customers that they have been Pre-Approved for auto financing
through KMF
Notification channels will include, email and direct mail that invite customers to their PURL, providing them a personalized
experience, including Pre-approval details and dealer contact information.
These leads are posted on Dealer Access for you to actively manage
Credit & Funding Information
Contract Standards Overview

Maximum Contract Term
The maximum contract terms are established by vehicle age, mileage, and credit tier to ensure an acceptable level of risk taken in
approving the credit request. Maximum terms are published within the Rate Bulletin and the Credit Policy Matrix.
Minimum Amount Financed

The Minimum amount financed is established by term to ensure an acceptable level of risk taken in approving the credit request. The
minimum amount financed is published in the Rate Bulletins and the Credit Policy Matrix.
Minimum Buy Rate

Minimum buy rates are established by date, state of contract origination, vehicle age, term, advance, and credit tier to ensure an
acceptable level of return for the risk taken in approving the credit request. Minimum buy rates are published periodically to dealers
by the Sales and Marketing Department and serve as the basis for reference. Dealer Rate Sheets are listed by state.
Minimum Dealer Processing Fee

Minimum dealer processing fees are established to ensure an acceptable level of return for the risk taken in approving the credit
request. Minimum dealer processing fees are published to dealers by the Sales and Marketing department in the Rate Bulletin.
KMF may require you to pay a processing fee for applicants that score within a certain risk tier. The dealer may not charge the
customer for the dealer processing fee directly, or indirectly as part of the sale price or any other amount financed.
Maximum Dealer Rate Markup

Dealer mark-up is allowed over the approved buy rate for certain promotions. Some special rate programs do not allow any mark-up
over the published special rate.
Check programs guidelines on all special promotion programs under Dealer Participation for the latest information.
Maximum dealer rate mark-ups are published to dealers by the Sales and Marketing Department in the Rate Bulletin for Standard
Business and the on the rate sheet for Special Programs.
Dealer Flat Fee Program

A flat fee will be paid to the dealer on all contracts (New, Used, Demo, Preferred Used, and Program) written at the buy rate, based
upon the amount financed, tier and vehicle model. Flat fees are published in the Rate Bulletin. Please refer to monthly program
bulletin.
Minimum Down Payment Percentage

A minimum down payment percentage is established by credit tier to ensure approved customers contribute a sufficient personal
investment to the collateral they are financing. The minimum down payment percent is based on the customers overall credit and is
defined by tier. See Credit Policy Matrix.
The down payment percent is equal to the sum of the total cash down plus net tradein allowance (exclude rebates and bonus
cash), divided by the invoice/wholesale value.
Manufacturers rebates are not be used to meet the minimum down payment requirement.
Pick Up Payments
Pick up payments, also known as Pick Payments or Deferred Down Payments, are down payments that are due after the contract
date. These types of payments are allowed only within the state of California. These types of payments must be stated on the
contract, including the amount and date due.
Regulation Z of the Truth-in-Lending Act mandates the following if any portion of the down payment is deferred.
Deferred amount(s), and due date(s) are disclosed on the contract.

Deferred amount(s) are not subject to a finance charge.
Deferred amount(s) are due on or before the first payment date.
Dealer Participation Programs

Dealers may elect to participate in the following KMF Dealer Participation program:
Split Up-Front Plan and Limited Chargeback

Amount Under this plan, the dealers participation in finance income is calculated by multiplying the Split Up Front Participation
with Limited Chargeback percentage stated in the then effective dealer rate sheets times the amount of participation that would
result from the calculation method.
Payment The participation is paid monthly, by check or electronic funds transfer, by the 10th calendar day of the month
following. The dealers portion portion is considered fully earned upon the timely receipt by KMF of the first, second, and third
scheduled monthly payments from the customer under the contract. The payment to the dealer is net of any amounts due from
the dealer to KMF. If the balance in the dealer participation account, at the end of any calendar month, is negative, the dealer is
required to immediately pay any amount due.
Prepayments If a contract prepays or otherwise terminates before timely receipt by KMF of the first, second, and third
scheduled monthly payments from the customer under the contract, the dealer is required to repay the full amount of the
participation, paid up front, which is considered unearned.
Business Applications
KMF will accept standard business applications with an individual
as a co-buyer / co-lessee and will evaluate them under the CREDIT APPLICATION
consumer credit policy.

RETAIL BALLOON LEASE
Individual Credit Applying for credit in your own name and relying on your own income or assets, not the income or assets of another person, as the basis for repayment
of the credit request.
Joint Credit Applying for joint credit with another person. Relationship to applicant: spousal non-spousal
Individual Credit Relying on Other Income Applying for credit in your own name but relying on income for alimony, child support, and separate maintenance or on
income or assets of another person for the repayment of credit requested.
Note: If married, the spouse is not required to be the JOINT applicant
Eligible business customers may qualify for No co-buyer / co-

DEALER NAME & NUMBER: CONTACT NAME:
APPLICANT INFORMATION JOINT APPLICANT INFORMATION
Last First Middle Init Last First Middle Init
lessee options if the following information is submitted: Date of Birth SSN Home Phone Number Date of Birth SSN Home Phone Number
Street Address City State Zip Street Address City State Zip
Completed Business Credit Application How long at address? Mtg or Rent Payment $ Residential Status
Own Lives with Parents
How long at address? Mtg or Rent Payment $ Residential Status
Own Lives with Parents
Yrs Mos Rent Other Yrs Mos Rent Other
Last two year-end financial statements or tax returns and

Primary Email Address Primary Cell Phone
Previous address (if less than 2 years at present address) Previous address (if less than 2 years at present address)
Yrs Mos Yrs Mos
most recent interim financial statement for the business

Employer Employer Phone Number Employer Employer Phone Number
Job Title / Occupation Job Title / Occupation
(only required if total KMF exposure, new request + Gross Monthly Salary Employers Address
Yrs
Gross Monthly Salary Employers Address
Yrs
outstanding balances, is greater than $50k). Previous employer name, address, phone number & length of employment (if less than 2 years with
present employer)
Previous employer name, address, phone number & length of employment (if less than 2 years with
present employer)
ALIMONY, CHILD SUPPORT OR SEPARATE MAINTENANCE INCOMES DO NOT HAVE TO BE REVEALED UNLESS THE APPLICANT WISHES TO HAVE SUCH SOURCES
OTHER INCOME NOTE:
Signed Certified Corporate Resolutions and Incumbency

CONSIDERED AS A BASIS FOR REPAYMENT OF THE REQUESTED.
Applicant Source of Other Income (A) Monthly Amount $ Joint Applicant Source of Other (B) Monthly Amount $ Total Other Monthly Income (A & B)
Income $
Certificate
INDICATE RELATIONSHIP OR OWNERSHIP OF ACCOUNT BY X-ING THE APPROPRIATE LETTER: A-APPLICANT, B-JOINT APPLICANT, AND J-JOINT
Nearest Relative Name and Address Relatives Phone No.
A B J
( )
Nearest Relative Name and Address Relatives Phone No.
A B J
( )
Personal Friend Name and Address Friends Phone No.
A B J
( )
Ineligible Vehicle Use Types: The following uses are prohibited:

Personal Friend Name and Address Friends Phone No.
A B J
( )
EACH OF THE UNDERSIGNED APPLICANTS: (1) MAKES THE ABOVE REPRESENTATIONS, WHICH ARE CERTIFIED CORRECT, FOR THE PURPOSE OF SECURING CREDIT; (2) AUTHORIZES
vehicle alteration or up-fitting; sublease to another person or HYUNDAI MOTOR FINANCE ("HMF") TO GATHER WHATEVER CREDIT AND EMPLOYMENT HISTORY IT CONSIDERS NECESSARY AND APPROPRIATE, INCLUDING PERIODIC CONSUMER CREDIT
REPORTS, AND ALSO TO REPORT INFORMATION CONCERNING ITS CREDIT EXPERIENCE WITH THE APPLICANT TO OTHERS; AND (3) UNDERSTANDS THAT HMF WILL RETAIN THIS
APPLICATION WHETHER OR NOT IT IS APPROVED, AND THAT IT IS THE APPLICANT'S RESPONSIBILITY TO NOTIFY HMF OF ANY CHANGES OF NAME, ADDRESS OR EMPLOYMENT. UPON
entity; use of the vehicle for hire (taxi, shuttle service, shared
REQUEST, THE APPLICANT WILL BE INFORMED WHETHER A CONSUMER CREDIT REPORT WAS REQUESTED AND THE NAME AND ADDRESS OF THE AGENCY FURNISHING THE REPORT (SEE
PAGE 2 FOR OTHER LEGAL NOTICES).
Applicant Joint Applicant
transportation service, pool vehicle, driving school, etc.); lease

Signature X Date: Signature X Date:
DEALER USE ONLY RETAIL OR LEASE
New
Year Make Model Mileage (Used Only) CASH PRICE: $
vehicles used for commercial transportation of people, regardless of

Used INCL. TAX, TITLE, REG, AND FEES
Demo
DOWN PAYMENT:
Year Make Model Mileage CASH / NET TRADE $
whether payment is received; or for the transportation of hazardous

REBATE $
Trade-in UNPAID BALANCE OR CAP COST: $
Amount $ Owed $ Payment $ Financed With Invoice $ or MSRP Term APR or Factor Payment $
material. Government agencies, municipalities and non-profit

organizations may be considered.
Credit Application HMF.2.11-08-01
Example of Credit Application

NOTE: All Business Applications subject to credit approval by KMF, and
programs may change at any time. Not all programs available in all states.
If you have any questions, please contact your BDM or CVF Credit Analyst.
Helpful Tips to Expedite Funding

Please check the following before completing your funding package:
Lease Funding Checklist West
Aftermarket Product Program Guidelines

Effective Date: October 30, 2012
______ Kia Motors Finance Approval Fax

______ Complete and Signed Credit Application
See the current Aftermarket Products - Program Guidelines for ______

Include name, address, Social Security number, date of birth, employer information, and complete references
Completed and signed Customer ID Verification Form
information about:
______ Dealer Lease Worksheet (if available)
______ Vehicle Lease Agreement
Original and copy signed and dated by dealer and customer
Additional Loan Term Value advance for permitted aftermarket

______ Assignment of Contract to Kia Lease
Hyundai Titling
Lease TrustTrust
Titling
Must be original assignment, cross outs or corrections will not be accepted
______ Invoice
products ______ MSO (New) / Copy of Signed Title

______ Title Application with Lienholder/Owner name/address as specified on state Rate Sheet
Aftermarket products permitted with no additional LTV advance

Note: If there is an option to have registration renewals and property tax bills sent directly to the lessee, please
select that option on the title application
______ Kia Motors Finance Insurance Verification and Acknowledgement Form
Must be complete including Agent name, address and phone number, policy number, effective and expiration
Aftermarket products not permitted to be sold in connection with dates, liability limits, comp and collision deductibles, lienholder information as verified, must be signed by dealer
representative and customer
Coverage as follows: Bodily injury with minimum coverage of $300,000 per accident and $100,000 per person;
KMF retail contracts or lease agreements property damage with minimum coverage of $50,000; collision and comprehensive with a maximum deductible of
$1000. Combined Single Limit: $300,000
Loss Payee: Kia Lease

Hyundai Titling
Lease TrustTrust
Titling
Maximum addition to invoice for dealer-installed equipment

Its Successorsand/or
Its Successors and/orAssigns
Assigns
P.O. Box 20809
20835
Fountain Valley CA
Fountain Valley CA92728-0809
92728-0809
Note: The address above is the preferred address, for a list of additional acceptable addresses please refer to
You must submit all aftermarket product agreements, forms or

the Lienholder Name and Address Document provided on Dealer Access
______ Extended Warranty/Service Contract (complete and signed), if applicable
With lienholder address: P.O. Box 20809,
20835 Fountain CA 92728-0809
Fountain Valley CA 92728-0809
binders with the retail contract or lease agreement. Note: The address above is the preferred address, for a list of additional acceptable addresses please refer to
the Lienholder Name and Address Document provided on Dealer Access
______ Kia Motors Finance Gap Waiver Addendum, (completed and signed) all states except CT and NY
Your dealership must comply with any product or state filing limits ______
______
Original Notice to Co-Signer (completed and signed), if applicable
Stips (as specified on approval fax), if applicable
for each product sold and must accurately disclose all products in FIRST PAYMENT IS DUE AT LEASE INCEPTION AND THEREFORE WILL BE WITHHELD FROM DEALER PROCEEDS AT THE TIME
OF FUNDING.
compliance with applicable law.

FUNDING Via FedEx Via UPS, USPS Mail, and other courier
ADDRESSES:
KMF eDocs Program, Suite 2065 KMF eDocs Program- Suite 2065
4054 Willow Lake Boulevard 4070 Willow Lake Boulevard
Memphis, TN 38153 Memphis, TN 38118
Manufacturer Accessory Pricing List for proper MSRP amounts and FUNDING HOTLINE: 866-341-5632 FUNDING FAX LINE: 866-327-5632
residual guidelines. AK / AZ / CA / CO / HI / ID / MT / NV / OR / UT / WA / WY
Funding Checklist KMF Lease West.7.12-10-30 Page 1 of 1

Checklists by region are found on DealerAccess.
Double-check the accuracy of information (e.g., spelling of customer and
business names, address, Social Security Numbers, whether customer rents or owns, etc.)
Include the following with your funding package:
The bar-coded coversheet. Place coversheet on top of the contract or pending documents.
All required worksheets and/or checklists, which can be found on Dealer Access
Stipulations, if applicable. Common sources include:
Proof of income (e.g., recent paycheck, W2, 1099, tax returns, Schedule C for self-employed, Schedule E for rental income, bank
statements for fixed income (i.e.,social security, disability income)
Proof of residence (e.g., drivers license or utility bill, bank statement, paycheck stub or credit card statement less than 30 days old)
Please match contract to approval.
Approvals or counter offers are good for 30 days.
Ensure that your dealer contact information is always accurate. Please provide any updates to your BDM.
Double-check the accuracy of the lienholders name and address.
Please note that the payment details are updated once a week. If you didnt see the information you are looking for, please contact
Dealer Services at dealerservices@KMFamerica.com for immediate support.
You may provide a FedEx account to KMF for overnight funding. All monthly program payments to terminated/buy/sell dealers are
held for three (3) months prior to payment release.
Your BDM will provide you with the required forms once you update your existing bank information. You can also find the forms on
Dealer Access under Forms/Contracts. Please see the below for the required documents per different type of changes:
Type of Changes W-9 Form EFT Form Copy of a void check Legal Agreement
New bank account number

No Yes Yes No
& bank number
New bank routing number No Yes Yes No
New entity/corporate name

Yes Yes Yes Yes
reorganization
Entity/corporate name
Yes Yes Yes No
change
New DBA Name Yes Yes Yes No
Account verification letter from your bank may be provided in lieu of a void check copy.

Wholesale Floor Plan Financing
KMF offers several flexible floor plan financing options to Kia dealers. Not only do we offer competitive rates and terms, many times
we offer special promotions that are available only to our wholesale dealers. Finance your floor plan with us and you can essentially
lower your net rate with every retail deal funded by KMF.
Wholesale Floor Plan Financing Wholesale Floor Plan Insurance

Special promotions for wholesale dealers only Consolidated billing
Competitive rates and terms Highly rated insurance carrier
Cash Management Account up to 50% of new outstandings Streamlined application
Expedited application turn time Zone pricing no individual underwriting
Exclusive retail incentive programs Competitive rate structure
Flexible retail relationship Premium based on actual inventory values
Competitive insurance coverage available - inclusive billing Deductible (choice of deductible level) aggregates on weather-
related claims
State of the art electronic flooring and remittance systems
Auction direct flooring
Quick turnaround for increases in wholesale lines
Automated statements - no hidden fees
Wholesale Floor Planning Financing
Retail Bonus Incentive (RBI)

Lower your net rate floorplan with every deal funded by KMF
KMF will provide monthly payment through dealer reserve
Real Estate Loans

Fixed and floating rates
5-year term with monthly principal payments based on a 20-year amortization
Competitive rate and advance structure
70% Loan to Value
Purchase or refinance purposes
Capital Loans
Loans available to provide facility upgrades or dealership working capital
5-year amortization
Competitive rate structure
Industry Leading Technology
Dealer Access
Dealer Access is our personalized website for your dealership; giving you instant access to information you need and key contacts
like your BDM and Retail Credit Analyst. Youll have direct support from our team of dedicated professionals, as well as the ability to
conduct business directly; just login for support, no waiting. Visit at www.hcadealeracces.com.
If you have any questions, please contact the Dealer Access Help Desk at: Phone: (855) 889 4117 or email:
KMF.support@channelnet.com.
Dealer Access Key Features & Benefits

Credit/Funding Individual Reserve Statement Download
Bonus Cash Statements
Credit/Funding FAQs, Checklists, Guidelines
Center Contact Information & Hours of Operation
Quick Access to all Forms/Contracts/Checklists
Funding Summary Reports
Sales Program Announcements & Key Communications
Key Messaging to Dealers
Program Archive
Clear Support Team Contract Information
Lease Originations & Lease-End Training
Titles/Payoffs ACH Payoff & Automated Title Release
Outstanding Title Reports Download for Dealers
Title/Payoff Guidelines & FAQs
Lead Management Lease Prospect Lists
Pre-Approval Customer Lists
Lease Pull-Ahead Lists
Lead Management FAQs
Floorplan Commercial Credit Wholesale Management System Tutorials
Wholesale Statement Reports
F&I Products Total Protection GAP Product
Product FAQs
General Key System Links (Dealer Track, Dealer Direct) Access All Key Links in One Spot
Ability for Each Dealership to Set-Up Users
Chat Functionality
Registration
If you dont already have a user name and password, you will need to create one by following the steps below.
Step 1
Visit www.kmfdd.com and click the Register link.
Step 2
Complete the registration form. Note: You will need your Dealer Number. You are able to set-up your own user name and
password. Please use your e-mail address as your user name. Each user name will need to be unique.
Step 3
After you complete the registration process, you will receive an e-mail confirmation. Click on the link in your e-mail to return to
Dealer Access. You must accept the Terms & Conditions before you will be able to use the portal.
Adding New Users

After you register, you can grant access to the Dealer Access portal to other members of your dealership. You can even determine
what portal features and content the users will be able to access.
Step 1
Login to www.kmfdd.com and click on User Management in the upper right corner.
Step 2
Click Add User. Add the details about the user, including their role at the dealership. Note: You will also need to assign a user
name for the user. User names should be the employees e-mail address.
Step 3
Determine what level of access you want the new user to have. Please ensure that you carefully review the permission
access you provide to other users. Click Save when you are done.
Step 4
The new user will receive an e-mail confirmation.
Important! You must provide the new user with the user name that you have established for them. They must set-up
their own password for the portal.
Dealer Reserve Statements

Dealer Reserve reports are a critical tool in helping dealers monitor their earnings from the financing of a deal. These statements can
be found on Dealer Access and are posted on a monthly basis.
The Dealer Reserve functionality enables dealers to track finance earnings month to date with each participating finance source to
which they are associated.
Dealer Prospect Report

These lists are found on Dealer Access and are comprised of either retail customers in a specific equity position or lease customers
nearing termination, and they are regularly updated with incoming prospects. The more your dealership takes advantage of KMF
offers, the more leads we can provide you.
The retail prospect list is updated once a quarter and the Lease Prospect list is updated monthly one year from scheduled
maturity date.
Dealer Direct
Dealer Direct is an KMF dedicated auction website providing you with certain exclusive opportunities to purchase preowned Kia
vehicles. Dealer Direct acts as a tool for grounding as well as off lease purchases. Visit at www.kmfdd.com.
Other benefits include:
Grounding dealer has first right of refusal

Available Pre-Owned Kias Purchase lease returns, repossessions, and fleet vehicles online with 24/7 access.
Closed Auctions Much of the inventory included on the site will be sold via closed auctions. If you ground lease returns, you have
an exclusive opportunity to purchase with NO competition.
Title Expedition Pay through the site by ACH to expedite receipt of your title.
Lease Returns Purchase and ground lease returns as well as arrange for their pickup. Please note that all KMF lease returns
must be grounded on Dealer Direct
Dedicated support on our Dealer Direct Helpline (888) 512-7711
For further instructions, please reference the User Guide Link on the bottom right hand corner of the Dealer Direct home page.
PURLs
Personalization is at the heart of our customer experience strategy. One of the ways we personalize our messages is through
PURLs. A PURL is a personalized URL which adds an individual experience to each visitor. We take the customer information from
our database and use it to tailor a webpage experience to that specific person. We focus on driving the customer back to you, their
dealer. We use email and direct mail marketing campaigns that invite customers to their personal website providing them with their
account information in one click.
The website is dealership loyal, sending them back to the originating dealer
It can deliver incentive messages, pull ahead, and pre-approval offers and call to action messages
Prospects are posted on your dealership Lead Management section of Dealer Access
Q1 2014 Kia Motors Finance

KMF Dealer Finance Manual - Final PDF

Diunggah oleh

Informasi Dokumen

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

KMF Dealer Finance Manual - Final PDF

Diunggah oleh

Hak Cipta:

Format Tersedia

KIA Motors Finance

Dealer Finance Manual

As your captive financing provider, Kia Motors Finance (KMF) has

KMF also offers these additional benefits to your dealership

Wholesale floor plan financing offering

Industry leading technology with

Customer Payment Due Dates 2

Customer Payoff Information 3

Addresses & Phone Numbers for Customers 4

Customer Service Contact Information 5

Retail & Lease Information Overview 6

Lease Documentation Checklist 7

Zero Down Lease FAQs and Guidelines 7

Lease-End Lease-End Overview 8

Lease-End Tips & Resources 9

Lease Pull Ahead Program 12

Power of Attorney Ordering Process 12

Used Vehicle Valuation Standards 12

Commercial Vehicle Financing 13

College Grad Program 14

Corporate Sponsored Program 14

First Time Owner Program 15

Credit & Funding Information Contract Standards Overview 16

Helpful Tips to Expedite Funding 19

Wholesale Floor Plan Financing Overview 21

Industry Leading Technology Dealer Access 23

Dealer Reserve Statements 25

Dealer Prospect Report 25

Customer Payment Options

Pay Online Make payment online at KMFUSA.com.

Regular Mail Regular Mail

Overnight Mail Overnight Mail

Sign up to receive notification when payment is received

Sign up to receive other alerts regarding their account

Customer Payment Due Dates

Customer Payoff Information

Retail Customers Lease Customers

Kia Motors Finance HCA Exchange, Inc.

Addresses & Phone Numbers for Customers

Insurance Repair Checks Customer Complaints Total Loss Checks

Credit Disputes Proof of Insurance Address

Kia Motors Finance Retail Lease

Customer Payment Addresses

Lease - Overnight Payment Customer Payoff - Overnight Lease Buyout - Overnight

Retail - Regular Mail Lease - Regular Mail

Customer Service Contact Information

Kia Motors Finance Credit Dispute

Lease-End Servicing Team - (855) 463-5378

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

Collections Department - (866) 331-5632

Monday to Friday, 8 a.m. to 10 p.m. (Eastern)

Saturday, 8 a.m. to 3 p.m. (Eastern)

Consumer Affairs - (866) 331-5632

Monday to Friday, 8 a.m. to 9 p.m. (Eastern)

For answers regarding Kia Motors America and warranty issues.

24-hour Roadside Assistance - (866) 331-5632

Attractive APR incentives may include Bonus Cash on select models

Dealer Benefits Customer Benefits

Lease Documentation Checklist

Zero Down Lease FAQs and Guidelines

KMF Lease Maturity Prospects KMF Customer Communication

Vehicle Turn-in: Customer Role

Vehicle Turn-in: Dealer Role