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What is motivation ?
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MASLOW
Abraham Maslow (1908 1970) introduced the Neo-Human Relations School in the 1950's,
which focused on the ____________needs of employees. Maslow put forward a theory that there are
__________ levels of human needs which employees need to have fulfilled at work.
All of the needs are structured into a __________ and only once a lower level of need has been fully
met, would a worker be motivated by the opportunity of having the next need up in the
hierarchy satisfied. For example a person who is dying of hunger will be motivated to achieve a
basic wage in order to buy food before worrying about having a secure job contract or the
respect of others.
A business should therefore offer different ____________to workers in order to help them fulfill
each need in turn and progress up the hierarchy
Managers should also recognise that workers are not all motivated in the same way and do not
all move up the hierarchy at the same pace. They may therefore have to offer a slightly __________
set of incentives from worker to worker.
Frederick Winslow Taylor (1856 1917) put forward the idea that workers are
motivated mainly by ____________. The theory was also called ___________________________
Workers do not naturally enjoy work and so need close supervision and control.
Therefore managers should break down production into a series of small tasks
Workers should then be given appropriate training and tools so they can work as
efficiently as possible on one set task. Workers are then paid according to the number of
items they produce in a set period of time- piece-rate pay.As a result workers are
encouraged to work hard and maximise their productivity.
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Herzberg
He argued that there were certain factors that a business could introduce that would directly
motivate employees to work harder ____________ . Some Examples include
1.
3.
However there were also factors that would de-motivate an employee if not present but would
not in themselves actually motivate employees to work harder ______________
1.
3.
Job enlargement workers being given a greater variety of tasks to perform (not necessarily
more challenging) which should make the work more interesting.
Job enrichment - involves workers being given a wider range of more complex, interesting and
challenging tasks surrounding a complete unit of work. This should give a greater sense of
achievement.
Empowerment means delegating more power to employees to make their own decisions over
areas of their working life.
Mcgregor
Douglas McGregor found out that there are broadly ___________ types of managers. One who believes
in Theory __________ and the other who believes in Theory ____________
The average person dislikes work and will avoid it he/she can.
Therefore most people must be forced with the threat of punishment to work towards
organisational objectives.
The average person prefers to be directed; to avoid responsibility; is relatively unambitious, and
wants security above all else.
Pay Methods
Managers can motivate staff by paying a fair wage. Payment methods include:
Time rate: staff are paid for the number of hours worked.
Overtime: staff are paid extra for working beyond normal hours.
Piece rate: staff are paid for the number of items produced.
Commission: staff are paid for the number of items they sell.
Performance related pay: staff get a bonus for meeting a target set by their manager.
Profit sharing: staff receive a part of any profits made by the business.
Salary: staff are paid monthly no matter how many hours they work.
Fringe benefits: are payments in kind, eg a company car or staff discounts.
Non-pay methods of motivation
Managers can motivate staff using factors other than pay through:
Job rotation: staff are switched between different tasks to reduce monotony.
Job enlargement: staff are given more tasks to do of similar difficulty.
Job enrichment: staff are given more interesting and challenging tasks.
Empowerment: staff are given the authority to make decisions about how they do their job.
Putting groups of workers in a team who are responsible together for completing a certain
task.
Staff training
Staff motivation
Staff appraisal
2.
How is a worker on commission paid?
4.
Dipu is paid by the hour. What does his take home pay depend on?
5.
Dipu earns 8 an hour and usually works 8 hour shifts four days a week. What is his typical
gross weekly wage?
448
320
256
6.
Which of the following is an example of a fringe benefit?
A salary
Commission
A company car
7.
What is switching staff between different tasks to reduce monotony called?
Job rotation
Job enlargement
Job enrichment
8.
What does Taylorism claim workers are motivated by?
Pay
Work environment
Managers