Technical Skills
Hardware: AMD and Intel Architecture, Asus and Gigabyte Motherboards, NVidia and Radeon Video Cards, Corsair Water cooling
solution , Dell and HP Desktops, Lenovo ThinkPad 440/450/550
Software: Office Suites (2003/2007/2010/2013/2016/365)
Remote Desktop support (TeamViewer, LogMeIn, Bomgar, Tight VNC, Ultra VNC, RDP, BMC Footprints Service Core)
, Active Directory, FreshDesk Ticketing system, Symantec PGP Encryption Software, BMC Footprints Ticketing System
OneDrive for Business, Skype for Business, Cisco WebEx, SOTI Mobi Control, Dentrix G6, Care stream Soft Dent, Connectwise
Ticketing System, Mobile Iron, Symantec Touchdown HD.
Operating Systems: Windows OS (XP/7/8/8.1/10) Android OS, IOS,
CERTIFICATIONS
CompTIA A+ CE
November 2015 to November 2018
WORK EXPERIENCE
Helpdesk Engineer
Integra Service Connect (Contract) -Owings Mills MD Jan 2016 to Mar 2016
Provide remote technical support to Integra Service-Connects computer user community through TeamViewer Remote desktop
Software. Resolved problems encountered by Professional and Executive end users that affect daily operations, Ship and receive
new equipment, keeping track of inventory management and updating in SharePoint. Diagnose and repair Asus X200M, Lenovo
ThinkPad 440/450/550, Samsung Note 5 cell phones and Software. Cloned Samsung Note 5 Phones via Samsung Smart Switch
Answered Tickets in helpdesk ticking system via FreshDesk. Prepped and shipped new Windows 10 systems for monthly
implementations. Migrate existing Users to Windows 10, Encrypted/Decrypted each system with Symantec PGP encryption to stay
HIPPA Compliant. Set Up end-user Office 365 Accounts (Outlook 2016, Skype for Business, OneDrive for Business Word, Excel,
and Power Point). Implemented Solution for windows 10 Cisco WebEx compatibility Issue
EDUCATION
45 Credits of AAS in Network Technology -Cisco (In Progress)-CCBC Essex - Baltimore, MD (2008 to Pending)
Diploma -Parkville High School- Parkville, MD (2003- 2007)
Christopher Giordano
[443-627-3962] Chrisgiordano7@gmail.com
[Street Address], [City, ST ZIP Code] https://www.linkedin.com/in/chrisgiordano7
References:
1. [Stephan Tate] Relationship: Co-Worker at Optum
[Migration Specialist]
[Optum]
[6514 Meadow ridge Rd]
[Elkridge, MD 21043]
[443-525-2527]
[Stephentate75@gmail.com]