Management Skills & Communication

- Numbers represent our cursus / our environment / our history to share

information about us

Objectives :
Self awareness IQ, EQ , AQ
The benefice of Dialogue & curiosity
Cultural awareness (CQ)
Boosting positive emotions

Beyond IQ : EQ Emotional. How well will you express your skills ? Diversity keystone.
Background / experience / soft skills assessment to identify our soft skills.
Listening communication skills.
Emotional intelligence is the ability to identify and manage your own and others emotions.

Adopting our emotions to connect with others and valuing feedback grow EQ

How to grow EQ : https://hbr.org/2017/01/how-to-boost-your-and-others-emotional-

intelligence

IQ : Balanced performance & decision making

EQ: Self awareness , Motivation , Self Management, Social skills, Empathy
And Technical skills

How do you grow your emotional intelligence ? Important to make the difference
The video explains the five components of EQ

Why is this important for you ?

Growth Mindset : learn from fails to get more success
Opening mind for new concept

Curiosity, Inquiry , Dialogue link between these notions

- Asking questions to show you want to grow : show open mind / curious and thinking
about what you do
- Dialogue based on that , empathy for ideas , feelings and the other story
- Be able to feedback with information for the dialogue
- Active listening , the power of the question
- Relevant dialogue : Values / Emotions / information shared

EQ often brings out the real and relevant dialogue

Concept :

Golden Wisdom Kintsugi shapes whats under the cover

Values and Emotions : inside the book (you)
Johari window & Reducing Blind Spots Feedback

Information = Keystone
Be open of the feedback
Together : experience , new territory with others

And Peer insight is

the key of this
aspect
The feedback model

CQ : Culture Intelligence
Different culture , clients : understand values , adapting
Culture more than the country / the nation

Definition of culture : reflects the way of a particular group to see the world / a the shared
idea
Dress code / music / food above the surface but the most important in the culture below
the surface (image of the iceberg). CQ link with self awareness
Growing in CQ : pass out the judgement

Too often people limit their definitions of culture to nationality. Culture goes
way beyond nationality. Since by definition culture is the shared norms, values
and behaviors of a group of people, culture can also include ethnicity, language
group, physical ability or mobility, sexual orientation, or gender identity.

Dont focus on one thing, diversity is the keystone of understand others , going to dialogue
Self-regulation , happiness : by the environment. 50/50 emotion genetic and the other part
that we can manage positively
Emotions change : happy, crazy it important to have positivity ratio 3:1 positive emotion
experiences. The aim is to increase happiness to 5:1. Per day, 19,200 micro moments in a
day.

Assignment for the journey when we meet :