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COLLEGE OF BUSINESS, HOSPITALITY AND TOURISM STUDIES

SCHOOL OF MANAGEMENT & INFORMATION SYSTEM

DEPARTMENT OF MANAGEMENT, IR & OHS

MGT501 12 Credit Points Introduction to Business Management Trimester 1 2012

UNIT COORDINATOR: TBA


CONTRIBUTING LECTURERS: TBA
TUTORS: N/A

LECTURES: TBA (on FNU Homepage)


LABS: TBA (in class in week 1)

CONSULTATION TIME: Walk-in: TBA (in class in week1)


Or through appointment with the Dept secretary

PREREQUISITE: Form 7 Pass or Foundation or Equivalent

E-INFORMATION: All pertinent information relating to the unit shall be posted on


Moodle and Class share. Students are required to check their
emails regularly for communication from the lecturer. Check the
announcements on the Moodle or/and class share.

TOTAL LEARNING HOURS:

Contact Hours 72
Lectures 48
Tutorials (using labs) 24
Labs/Workshops
Field Trip(s) -
Self Directed Learning (during term) hours 36
Self Directed Learning (Mid-Term Break) hours 24
Self Directed Learning (Study & Exam Weeks) hours 48
Total Learning Hours 180

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1.0 Welcome

I welcome you to this Unit and hope that you will find it enriching and interesting. This unit will
introduce you to the basic concept and theories of management. This unit is a core unit for
higher Education Certificate and diploma in management and IR and HRM and B. Com major in
Industrial Relations and Human Resource Management.

2.0 Unit Description


Managing an organisation in the broader context of increasingly global economy presents many
challenges. Thus, rather than viewing these challenges as negatives, this course - MGT501 aims
to help students understand important management concepts and theories, covering the basic
management functions and other important issues. It provides a comprehensive and integrated
introduction to the process of management in both functional and behavioral aspects. Students
will be able to learn how companies meet the challenges of todays dynamic business
environment and compete successfully in the global market. Particular emphasis is placed on the
management process, its dynamic nature and its key elements of planning, organizing, leading
and controlling. Overall it is a comprehensive immersion in the fundamentals of management.

The course is a basic requirement for all undergraduate students and management students
since it lays foundation for them to understand easily the various other management courses
offered at the higher levels.

3. 0 Learning Outcomes

Upon completion of this course student will be able to:

1. Determine and discuss the four major challenges that create changes to organizations in
the 21st century.
2. Examine the challenges of managing an organization in the context of the global
economy.
3. Compare and contrast the different management functions and discuss how the
essential managerial skills and competencies are needed in an organization.
4. Evaluate and summarize the historical foundations of management and different
management viewpoints
5. Examine how information technology is changing the workplace and its use for decision
making.
6. Criticize how useful the decision making process is to your personal decision making.
7. Determine the foundations of strategic competitiveness and evaluate the various types
of strategies employed by organizations
8. Examine and criticize organization structures and provide some examples of organization
trends and organizational design in the workplace.
9. Apply the concept of human resource management to organizations and discuss how
they attract, develop and maintain a quality workforce.
10. Analyze and examine with examples the various types of leadership and the important
traits and theories.

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11. Compare the various types of teams that exist to be able to discuss their role and
challenges.
12. Examine the communication process and be able to discuss how it can be used to deal
with conflicts.
4.0 Unit Content and Reading References

Topic 1: THE CHALLENGE OF MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10hrs

Learning Outcome:

The student shall be able to examine the challenges that managers face.

PERFORMANCE CRITERIA:

1.1 Examine the various management functions (PLOC) and overview of management.
1.2 Evaluate what managers actually do (Mintzberg)
1.3 Examine the roles: interpersonal, decisional, informational
1.4 Determine the Work agendas and methods (Kotter)
1.5 Examine and compare Efficiency v Effectiveness
1.6 Evaluate Managerial knowledge, skills and performance
1.7 Examine Skills: Technical, Human, Conceptual
1.8 Compare Management job types, Vertical and horizontal differences in management
roles
1.9 Evaluate change, innovation, diversity, globalisation, technology, and quality and
knowledge management.

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project

3
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours
Topic 2: UNDERSTANDING INTERNAL AND EXTERNAL ENVIRONMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

Learning Outcome:

The student shall be able to examine the external environment, its impact on organization and
how organization can manage these environment elements.

PERFORMANCE CRITERIA

2.1 Examine the External environmentof the organization which includes the types of
external environment?
2.3 Aanalyse the environment; Mega-environment, task environment (Each with five
elements
2.4 Examine the models: ecology and resource dependence; Environmental uncertainty
and bounty; Complexity and dynamism
2.5 Apply concepts on managing the environment through the use of method such as
Adaptation, favourability influence and domain shifts

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5hr
Total Self Directed Learning = 10 Hours

Topic 3: MANAGERIAL DECISION MAKING

4
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

Learning Outcome:

The student shall be able to interpret the different types of problems and decision making
models and processes in the organization.

PERFORMANCE CRITERIA:

3.1 Examine the nature of managerial decision making


3.2 Compare and contrast crisis and non-crisis problems, programmed and non-
programmed decisions
3.3 Evaluate managers as decision makers
3.4 Compare and contrast rational and non-rational models (satisfying, incremental, rubbish
bin)
3.5 Determine the Effective decision making; The four step model - identify, generate
alternatives, evaluate and choose, implement and monitor
3.6 Determine barriers to effective decision making
3.7 Evaluate various ways of decision making; Deciding to decide, Complacency, defensive
avoidance, panic, decision-making, bias, decision escalation
3.8 Analyze Group decision making; Advantages and disadvantages, enhancing group
diversity and performance; Creativity in decision making
3.9 Analyze divergent and non-divergent thinking, necessary skills, techniques for enhancing
group creativity

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr

5
Total Self Directed Learning = 10 Hours

Topic 4: ESTABLISHING ORGANISATION GOALS AND PLANS

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

Learning Outcome:

The student shall be able to determine how organizations establish goals, plans and strategy.

PERFORMANCE CRITERIA:

4.1 Examine the planning process components


4.2 Evaluate the nature of organisational goals benefits
4.3 Examine how goals facilitate performance
4.4 Determine the linking goals and plans
4.5 Examine MBO (Management by Objectives)
4.5 Apply the concept of strategic management
4.6 Examine the role of competitive analysis in strategy formulation
4.7 Examine the formulation of functional level strategy and Strategy implementation

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 5: ORGANISATION STRUCTURE

6
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

Learning Outcome:

The student shall be able to examine and evaluate the various organization structure and the
types of departmentalization in any organization.

PERFORMANCE CRITERIA:

5.1 Examine the organising function: building organisational structure


5.2 Examine the ddefinitions of the concepts - Departmentalisation, methods for vertical
coordination, methods for horizontal coordination
5.3 Draw Organisation charts, Types of departmentalisation - Functional, divisional, hybrid,
matrix Vertical coordination:
5.4 Evaluate formalization, span of management, centralisation v decentralisation,
delegation, line and staff positions
5.5 Examine the Horizontal Coordination; Slack resources; Information systems; Lateral
relations:
5.6 Examine Direct contact, liaison roles, task forces, teams, managerial integrators -
helps with innovation through exchange of ideas

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

7
Topic 6: MANAGEING GROUPS
Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs
Learning Outcome:
The student shall be able to examine how work groups are formed and managed within the
organization.

PERFORMANCE CRITERIA:

6.1 Examine the foundations of work groups


6.2 Evaluate the Work-group inputs
6.3 Examine the various Work-group processes
6.4 Examine the means of promoting innovation: using task forces and teams

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 7: HUMAN RESOURCE MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

The student shall be able to determine how employees within the organization can establish
employment relationship.

PERFORMANCE CRITERIA:

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7.1 Examine the factors for establishing the employment relationship
7.2 Determine the factors needed for maintaining the employment relationship
7.3 Evaluate the use of HRIS, internet, intranets and extranets in improving employment
relations.
7.4 Examine the criteria used for terminating the employment relationship
7.5 Examine the contemporary issues in HRM

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 8: MOTIVATION

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs


Learning Outcome:

The student shall be able to compare and contrast the motivational processes and theories.

PERFORMANCE CRITERIA:

8.1 Evaluate the nature of Nature of motivation


8.2 Examine the various Motivational process
8.3 Judge the use of Motivation and its effect on performance
8.4 Examine the various Needs theories; Hierarchy of needs; Two-factor; ERG; Acquired
needs
8.5 Examine the various Cognitive theories; Expectancy; Equity; Goal-setting ;
Reinforcement theory; Positive, negative, extinction, punishment as reinforcement

9
8.6 Compare the use of Job design; Job simplification, rotation, enlargement, enrichment -
Job characteristics model; Social learning theory; Symbolic processes, self-control,
vicarious learning

Reading Resource Materials


1. Lecture Notes and other readings provided by the unit lecturer
2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 9: LEADERSHIP

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs


Learning Outcome:

The student shall be able to judge how leaders influence others to perform task.

PERFORMANCE CRITERIA:

9.1 Examine how leaders influence others; Sources of power; Use of power
9.2 Determine the leadership trait; Inconclusive results
9.3 Identify leadership behaviour; Iowa, Michigan, Ohio studies; Leadership styles,
employee versus job- centredness
9.4 Develop situational theory; Fiedlers contingency model, Normative model, Situational
leadership model, Pathgoal theory
9.5 Examine Transformational leadership; Charisma, individual consideration and
intellectual stimulation

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9.6 Study Team leadership; Growing in importance; Are leaders necessary?; Neutralisers,
substitutes; Effects of the organisational life cycle

Reading Resource Materials

1. Lecture Notes and other readings provided by the unit lecturer


2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 10: MANAGERIAL COMMUNICATION

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs


Learning Outcome:

The student shall be able to examine the nature of managerial communication.

PERFORMANCE CRITERIA:

10.1 Examine the Nature of managerial communication; Verbal, non-verbal - managerial


preferences
10.2 Analyze the various Components of the communications process; Sender, encoding,
message, receiver, decoding, noise, feedback;
10.3 Examine the Individual communication and interpersonal processes; Attribution
process; Semantics; Cultural context; Communication skills - listening, feedback
10.4 Analyze the Group communication; Networks
10.5 Examine the various Organisational communication channels; Vertical; Horizontal;
Informal; Use of electronic systems

Reading Resource Materials

11
1. Lecture Notes and other readings provided by the unit lecturer
2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

Topic 11: SOCIAL RESPONSIBILITY AND ETHICS IN MANAGEMENT

Lecture Hrs: 4 Tutorial/Workshop Hrs: 2 SDL Hrs: 10 hrs

Learning Outcome:

The student shall be able to examine and evaluate the organizations social responsibility.

PERFORMANCE CRITERIA:

11.1 Define Organizational social responsibility


11.2 Examine the Three major perspectives (Invisible hand, Hand of government, Hand of
management).
11.3 Evaluate the Managements social responsibility of various stakeholders: Six stakeholder
groups, links to organizational success?
11.4 Understand CSR: two processes - monitoring social expectations; internal response
mechanisms
11.5 Judge Managers ethical standards: immoral, amoral and moral; Ethical guidelines;
Ethical career issues; Operating an ethical organisation: mechanisms to facilitate
ethical behavior.

Reading Resource Materials


1. Lecture Notes and other readings provided by the unit lecturer
2. Recommended Text, chapter 1
3. Recommended Text ; Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008).
Management: A Pacific Rim focus, 5th Edition. NSW: McGraw Hill.

12
4. Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R.
(2008). Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

SDL Activities
Study lecture notes 20 slides x 1 hr Reading book chapter 1 hrs
3 mins 20 pages x 6 mins
Tutorial preparation 1 hrs Prep Mid Term & Final 24 hrs/12 2 hrs
Exam
Study journal articles 10pp x 12 2 hrs Reading newspapers,
mins business magazines,
watching TV news
Research 24hrs/12 2 hrs Group discussions 0.5 hrs
Assignment/Project
Searching internet 0.5 hr
Total Self Directed Learning = 10 Hours

5.0 Resources

The Recommended texts are:


Bartol, K., Tein, M., Matthews, G. & Sharma, B. (2008). Management: A Pacific Rim focus, 5th
Edition. NSW: McGraw Hill.

Supplementary Text are;


Campling, J., David, P., Wiesner, R., Ang, E. S., Chan, B., Tan, W. & Schermerhorn, J. R. (2008).
Management: 3rd Asia-Pacific Edition. Queensland :John Wiley & Sons.

6.0 Assessment

1.1 Grades

(a) The overall mark for the unit depends on performance during the trimester (50%)
and performance in the final examination (50%).

In Class Assessment

1. Midterm Test (to be held in lecture week 6) 20%


2. Individual Seminar Presentation 5%
3. Individual Research Project (due in lecture week 8) 15%
4. Tutorial Attendance and participation 10%
Total Coursework 50%

Final Examination 50%

(b) In order to pass the unit, that is, to obtain a grade of C or better, it is necessary to score
at least 40% (ie 20/50) in the final examination. It is highly recommended that students
attend all tutorials/labs/workshops.

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1.2 Letter Grade Scale
The following grading scales would be used:

6.1 Grade Marks GPA


A+ 90-100 4.33-5.00 High Distinction
A 85-89 4.00-4.27 Distinction
A- 80-84 3.73-3.93 Distinction
B+ 75-79 3.33-3.60 High Credit
B 70-74 3.00-3.27 Credit
B- 65-69 2.67-2.93 Credit
C+ 60-64 2.33-2.60 Pass
C 55-59 2.00-2.27 Pass
C- 50-54 1.67-1.93 Pass
D+ 45-49 1.33-1.60 Fail
D 40-44 1.00-1.27 Fail
D- 35-39 0.67-0.93 Fail
E Below 35 0-0.60 Fail
DNQ Did Not Qualify; student received over 50% of total 0 Fail
marks but did not meet other specified conditions
for a pass
W Withdrawn from Unit 0
CT Credit Transfer 0 Cross credit (CT)
NV Null & Void for Dishonest practice 0
I Result withheld/Incomplete assessment 0
X Continuing course 0
DNC Did Not Complete 0
CP Compassionate Pass 0
Aeg Aegrotat Pass 0
PT Pass Terminating 0
P Pass 0
NP Not Passed 0

1.0 Programme Regulations and Dissatisfaction with Assessment

The academic conduct of the students are governed by the University Academic and Students
Regulation (UASR). All students must obtain a copy of the UASR from the FNU academic office
and familiarize themselves with all academic matters.

Should a student be dissatisfied with either the internal or external assessment, they can take
the following steps to get redress of their grievance.

Internal Assessment: The student can refer the work back to the unit coordinator for checking
and reassessment. Following this reassessment, if the student is still dissatisfied, the student
may refer the work to the HOD. The HOD will then appoint another lecturer to examine the work
and result will then stand.

14
Final Exam: The student can apply for re-check of the grade as per the procedures laid down in
the UASR.

1.0 Plagiarism and Dishonest Practice Regulation

Plagiarism and dishonest practices are serious offences for which offenders shall be penalized.
Students must read the relevant section of UASR to understand the various types of cases
defined as dishonest practices in academic work and to also know the penalties associated with
these kinds of practices.

9. Final Examination Scripts

9.1. A student may obtain a copy of his/her assessed final exam script(s), and all other
written materials submitted for assessment in a unit, upon application on the
prescribed form and upon the payment of the prescribed administration fee(s).
9.2. A student may view online marking guide for in the final exam paper.
9.3. No access to exam scripts shall be permitted after 12 months of the release of results
for any unit.

10. Reconsideration of Assessment and Unit Grades, and Appeals

10.1. A student may apply for reconsideration of the final (end-point) assessment.
10.2. Applications for reconsideration shall be made only after a student has viewed his/her
exam script and the marking guide under the provisions of s14 above, and remains
unsatisfied with the results obtained. The application for reconsideration shall specify
the question(s) which he/she is seeking a reconsideration of, and the basis for this.
10.3. Applications for reconsideration shall be made within five days of the result being
released if the student wishes to pursue a course to which the course(s) under
reconsideration is a prerequisite, or 21 days of the date of release of the results
otherwise. Applications need to be made by lodging a duly completed
Reconsideration of Assessment form, together with the necessary fees for the
reconsideration, to the Academic Office, which shall submit the application to the
respective Dean.
10.4. The Dean or the Head of the Academic Section authorized by the Dean to deal with
applications for reconsideration of grades shall cause the reconsideration to be done
expeditiously and independently.
10.5. Reconsideration of unit grades shall comprise
10.5.1.a careful check that the referred to examination question and part-question was
read by the examiner and given an appropriate mark;
10.5.2.a careful remarking of the question(s) being asked for reconsideration;
10.5.3.a careful check that the total examination mark has been accurately transposed
within the proportions (% coursework vs. % final examination) previously
established by the examiner;
10.5.4.a careful computation of all the marks awarded for the coursework; and
10.5.5.a careful check that the coursework mark has been accurately transposed within
the proportions previously established by the examiner.

15
10.6. The application shall be considered and a decision communicated to the Academic
Office within five working days of the receipt of the application for reconsideration
from the Academic Office if the course under reconsideration is a prerequisite to a
course that the student is required to undertake in the term immediately following to
complete his/her Programme, or within ten working days otherwise.
10.7. The outcome of the reconsideration shall be communicated to the student by the
Academic Office within two days of the receipt of the report from the Dean.
10.8. If the student is dissatisfied with the outcome of the application, the student may
apply to the College Academic Appeals Committee for reconsideration of the
grade/result. Appeals shall be made within five working days of the date of the
notification of the outcome of the application for reconsideration. Applications shall
be made by lodging a duly completed form prescribed for this purpose to the
Academic Office, which then shall be sent by the Academic Office to the College
Appeals Committee within one working day of its receipt. The Appeals Committee
shall cause a careful reconsideration of the documents as listed in s15.5 above, as
well as cause to be carried out a careful examination of all or a sample of other
scripts (with such sample determined by a specified process by the Academic Office)
for the unit to ensure consistency of marking and assessment.
10.9. The College Academic Appeals Committee shall advise the Academic Office of the
outcome of the appeal within five working days from the date of the receipt of the
application from the Academic Office if the course is a prerequisite to a course that
the student would need to do in the term immediately following to complete a
programme or within 15 working days otherwise. The Academic Office shall advise
the student within 24 hours by email or phone.
10.10. A grade may be unchanged, raised or lowered following reconsideration under this
section.
10.11. A student who is dissatisfied with the award of the College Academic Appeals
Committee may appeal further to the Students Appeals Committee for
reconsideration of the decision of the College Academic Appeals Committee. This
appeal must be lodged within two working days from the date of the notification if
the course under reconsideration is a prerequisite to a course that the student is
required to undertake in the term immediately following to complete his/her
Programme or within ten working days otherwise.
10.12. Appeals against the decision of the College Academic Appeals Committee shall be
made by lodging the prescribed application form [Appeal: Reconsideration of
Assessment] to the Academic Office.
10.13. The Students Appeals Committee shall advice the Academic Office of the outcome of
the appeal within five working days of the date of the lodgement of the appeal if the
appeal concerns a prerequisite to another unit that the student needs to do in the
term immediately following to complete the programme, or 20 working days
otherwise.
10.14. A student may be given provisional admission into a unit if the unit whose grade is
under reconsideration or is under appeal is a prerequisite. The admission would be
confirmed if the students application succeeds. If the application fails, the student
shall be deregistered from the unit, with no loss of fee paid for the unit.
10.15. Any and all fee paid for reconsideration of a unit grade , including the fees to get a
copy of the script and to view the marking guide, shall be refunded to the candidate,
if, as a result of the reconsideration or appeals, the grade for the unit is raised.

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10.16. The decision of the Students Appeals Committee shall be final.

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