Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios.
: Ediciones Daz de Santos, . p 30
http://site.ebrary.com/id/10189916?ppg=30 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 31 http://site.ebrary.com/id/10189916?ppg=31 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 32 http://site.ebrary.com/id/10189916?ppg=32 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 33 http://site.ebrary.com/id/10189916?ppg=33 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 34 http://site.ebrary.com/id/10189916?ppg=34 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 35 http://site.ebrary.com/id/10189916?ppg=35 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 36 http://site.ebrary.com/id/10189916?ppg=36 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 37 http://site.ebrary.com/id/10189916?ppg=37 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 38 http://site.ebrary.com/id/10189916?ppg=38 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 39 http://site.ebrary.com/id/10189916?ppg=39 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 40 http://site.ebrary.com/id/10189916?ppg=40 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 41 http://site.ebrary.com/id/10189916?ppg=41 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 42 http://site.ebrary.com/id/10189916?ppg=42 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 43 http://site.ebrary.com/id/10189916?ppg=43 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law. Cottle, David W.. El servicio centrado en el cliente: cmo lograr que regresen y sigan utilizando sus servicios. : Ediciones Daz de Santos, . p 44 http://site.ebrary.com/id/10189916?ppg=44 Copyright Ediciones Daz de Santos. . All rights reserved. May not be reproduced in any form without permission from the publisher, except fair uses permitted under U.S. or applicable copyright law.