COTO Log - Rev.

0
Interested Party Int / Ext
Certification Body External
Customers (Tuff Bull bars/external) External
Employees Internal
End User External
Bank Internal
Local Community External
Public External
WHS regulators External
Australasian Institute of Finishing (Active member) External
Supplier External
Transporters External
Top Management Internal
 Interested Parties List
Reason for Inclusion
Audit for ISO compliance, issue certifications
Purchase our products and services
Directly responsible for manufacture of products, delivery of service
End user of our products and services
Have direct concern over the financial health of the company
Impacted by our activities in the region
Concerned with compliance to labor contract, represent workers
Mandate regulatory requirements
Mandate complainces
Provides our raw materials and critical support services
Provides critical support services
Has direct responsibility for management of the company
11
 Issues of Concern

COTO Log - Rev. 0 Issues List

Ln Interested Party Issue of Concern Bias Processes Affected Prioritiy Treatment Method Record Reference / Notes
1 Certification Body Level of compliance to ISO 9001 Mixed Quality Management System Low Internal Auditing See audit records
2 Employee / Staff Expect us to provide healthy environment Risk Quality Management System Medium Third party workzone monitoring report Test certificates
3 Employee / Staff Expect satisfactory equipment, facilities Risk Quality Management System Medium Internal Auditing See audit records
4 Employee / Staff Require IATF training Risk Quality Management System Low Training provided, assessed through audits See training records
5 Management Company must address & adhere customer requirement Risk Quality Management System High Internal Auditing, customer feedback analysis See audit records, Customer feedback
6 Management Company must serve enviromental accountability Risk Quality Management System Medium Manage all enviroment aspect Aspect & impact analysis
7 Management QMS processes must be efficient Risk Quality Management System Medium Internal Auditing See audit records
8 Management Concerned with objective achievment related to QMS Opportunity Quality Management System Medium Management Review Activity See Opportunity Register
9 Direct Customer Products must be defects free, low cost & timely deliver Risk Quality Management System High Management Review Activity See Opportunity Register
10 Direct Customer Expect environment friendly products Risk Manufacturing Medium Risk Register / FMEA See Risk Register
11 Direct Customer Could be source of referrals to new customers Opportunity Quoting and Orders Medium Marketing Enhancement See Mgmt Review records
12 Local Community Expect us not to pollute environment Risk Quality Management System Low Other Environment reports
13 Local Community Expect us to be a "good citizen" locally Risk Quality Management System Medium Other Good management practices
14 Local Community Hope us will hire and retain local workers Mixed Quality Management System Low No Action: Accept Risk per Mgmt Decision We do this naturally
15 Local Community Can provide positive press Opportunity Quality Management System Low No action, proceed normally for now Maintain good relations locally
16 Regulatory Body Must comply with all regulations and statutes Risk Quality Management System High No Action: Accept Risk per Mgmt Decision Do this as normal part of business
17 Supplier Vendor QMS performance impacts on our reputation Mixed Purchasing Medium Vendor Auditing Flowdown of reqs on POs; auditing if needed
Issues of Concern
 COTO Log - Rev. 0
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# Process

1 Quality Management System

2 Quality Management System
3 Quality Management System
4 Quality Management System
5 Quality Management System
6 Quality Management System
7 Quality Management System
8 Manufacturing
9 Quoting and Orders
10 Quality Management System
11 Quality Management System
12 Quality Management System
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 Risk Register
Probability (of risk occurri
Risk
Likelihood

Fail to provide healthy environment Unlikely to occur

Fail to provide satisfactory equipment, facilities Unlikely to occur
Fail to create awareness/understanding of ISO 9001 Unlikely to occur
Fail to address & adhere customer requirement Unlikely to occur
Fail to serve enviromental accountability Unlikely to occur
Inefficient QMS processes Somewhat likely to occur
Defected, high cost & late delivered products Somewhat likely to occur
environment non-friendly products Unlikely to occur
Fail to flow ISO 9001 requirements to suppliers Somewhat likely to occur
Polluted environment due to plant Unlikely to occur
Bad image developed locally Unlikely to occur
Non-complaince with regulations and statutes Unlikely to occur
 Risk Register
obability (of risk occurring) Consequence (if risk is encountered)
Prob. Inability to Meet
Rating Potential Loss of Potential Harm to Potential Violation of
Previous Occurrences Contract Terms /
Contracts User Regulations
Requirements

Has never occurred. 2 None / NA Minor None / NA None / NA

Has never occurred. 2 None / NA Minor None / NA Possible
Has never occurred. 2 None / NA None / NA None / NA None / NA
Has never occurred. 2 Moderate Minor Moderate Possible
Has never occurred. 2 Minor Minor Minor Possible
Has occurred in past year. 5 Moderate Minor Minor Possible
Has occurred in past year. 5 Minor Moderate Moderate Possible
Has never occurred. 2 Minor Moderate Minor Possible
Has never occurred. 3 Minor None / NA Minor None / NA
Has never occurred. 2 Minor None / NA Minor Definite
Has never occurred. 2 None / NA None / NA None / NA None / NA
Has never occurred. 2 Moderate Minor Minor Definite
ncountered)
Cons. Risk Factor
Impact on Company Est. Cost of Rating (Prob x Cons)
Reputation Correction

Minimal Minor 2 4
Minimal Minor 2 4
Minimal Minor 2 4
Moderate Moderate 3 6
Minimal Minor 2 4
Moderate Moderate 3 15
Moderate Moderate 3 15
Moderate Moderate 3 6
None None / NA 2 6
Moderate Moderate 3 6
Moderate None / NA 3 6
Moderate Moderate 3 6
 Risk Factor
#REF! after
Mitigation

ISO 9001 training to be conducted for creating awareness

MRM to be start on 6 monthly basis covering Problems on QCD basis. Weekly ORM will also cover Rework
level.
 COTO Log - Rev. 0
Ln
# Process Opportunity

1 Management Concerned with objective achievment related to QMS

2 Direct Customer Could be source of referrals to new customers

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 Opportunity Register
Probability (of achieving the opportunity) Benef
Prob.
Likelihood Previous Occurrences Rating Potential for New Business

Very likely to occur Has occurred in past year. 5 Very High

Somewhat likely to occur Has occurred in past year. 5 Very High

 Benefit (if opportunity is encountered)
Potential Expansion of Current Potential improvement in Potential improvement to Improvement to Company Potential Cost of
Business satisfying regulations internal EMS processes Reputation Implementation

Moderate Moderate Very High Great impact Moderate

Moderate Moderate Very High Great impact Moderate

 Number of active improvement activities:

Ben. Rating Opp Factor #REF!

(Prob x Ben)

6 Monthly action will be documented during MRM related to achievement of

5 25 Quality Objectives, and acion will be followed closely.
Buisness plan for next five years address all new buisness opportunity.
5 25 Salesplan vs achievement will be monitored in monthly basis management
review meeting.
0

Post- Implementation
Status
Success?

Met some expectations

Met some expectations