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ACUSON X300

US

Function Description
System
syngo Service Information

The document is valid for use with the following products:


Siemens, 2011

ACUSON X300 and SONOVISTA X300 and ACUSON


X300 Premium Edition ultrasound systems
10427629
10427605
10427541
10427540
10348533
10348531
10132987
10132436
10038837
10037409

Siemens, 2011
- For internal use only - All documents may only
be used by authorized personnel for rendering
services on Siemens Healthcare Products. Any
BJ
Siemens
document in electronic form may be printed
once. Copy and distribution of electronic docu-
ments and hardcopies is prohibited. Offenders
will be liable for damages. All other rights are re-
served.

Print No.: US11-104.850.01.12.02 English


Replaces: US11-104.850.01.11.02 Doc. Gen. Date: 02.11
n.a.

Part No.: 2011

Ultrasound
2 Copyright / Version / Disclaimer
1Copyright / Version / Disclaimer

Copyright
Siemens, 2011 refers to the copyright of a Siemens entity such as Siemens Aktienge-
sellschaft - Germany, Siemens Mindit Magnetic Resonance Ltd. - China, Siemens Shang-
hai Medical Equipment Ltd. - China, Siemens Medical Solutions USA Inc. - USA and/or
Siemens Healthcare Diagnostics Inc. - USA.

Document Version
Siemens reserves the right to change its products and services at any time.
In addition, manuals are subject to change without notice. The hardcopy documents corre-
spond to the version at the time of system delivery and/or printout. Versions to hardcopy
documentation are not automatically distributed. Please contact your local Siemens office
to order current version or refer to our website http://www.healthcare.siemens.com.

Disclaimer
Siemens provides this documentation as is without the assumption of any liability under
any theory of law.
The service of equipment described herein is to be performed by qualified personnel who
are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-
mens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated with
or authorized by Siemens or one of its affiliates are not entitled to use this documentation
without prior written authority.

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Table of Contents 3
0Table of Contents

1________ syngo Service Information_________________________________________ 5

Service Software Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5


Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2________ Local Service Software Access _____________________________________ 6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3________ Remote Service Software Access ___________________________________ 8

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Service Access Level (SAL) Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4________ Starting the Service Software _____________________________________ 13

Starting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

5________ Service Software Home Menus____________________________________ 17

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How to Use Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Local Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Manual Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Post (Power On Self Test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Pattern Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Control Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Check Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
File Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Backup & Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Service Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Auto Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Disk Defragmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Manage User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Exit to OS Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Remote Updating of the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

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4 Table of Contents

6 _______ Changes to Previous Version _____________________________________ 99

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syngo Service Information 5
1-
Service Software Introduction
1syngo Service Information

Overview 0

The Service Software is designed to follow the Med Software General Error Concept as
described in General Error Concept Med, Specification Catalog. The Service Software pro-
vides the Siemens ACUSON X300, AUCSON X300 Premium Edition and SONOVISTA
X300 ultrasound systems with the mechanism to comply with the General Error Con-
cept.The Service Software of SW versions 1.0/2.0/3.0 are based on the syngo Lite VE25A.
The Service Software of SW versions 4.0 and higher are based on the syngo Lite VE31F.
However, they have a unique customer UI compared to other syngo based modalities so
the steps that the user must take to enter some of the service applications is not common
with other modalities. Once a service application has been entered, the functionality is as
similar as possible to the standard syngo equivalent. Where the behavior differs from stan-
dard syngo behavior, it is noted within this document.The Service Software functions allow
the user to check the operation of the hardware and to detect failed circuit boards. Use the
methods described in this section to investigate the cause of malfunctions and the circum-
stances that existed when the malfunction occurred. The Service Software screens sup-
port only the English language.

CAUTION The installation and service of the equipment described here


are to be performed by qualified personnel who are employed
by Siemens or one of its affiliates or who are otherwise
authorized by Siemens or one of its affiliates to provide such
services.
Assemblers and other persons who are not employed
by or otherwise directly affiliated with or authorized by
Siemens or one of its affiliates are directed to contact
one of the local offices of Siemens or one of its affili-
ates before attempting installation or service proce-
dures.

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6 Local Service Software Access
2-
Overview
2Local Service Software Access

Local Service Software Access is a service session that is displayed locally on the system
using the systems control panel, keyboard, and monitor. For local users of the ultrasound
system, the entry point for Service functionality is the Presets, then Service menu. The Ser-
vice menu is an ultrasound-specific page, which is visible only to local users. It is not a part
of the syngo Service User Interface (UI); however, part of its functionality is to provide a link
for the user to open the syngo Service UI. This dialog provides information to the user as
detailed below.

1. Go to the Preset Main screen by selecting the Preset button on the Control Panel of the
system.

Fig. 1: Preset Main Screen

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Local Service Software Access 7

2. Select the Service option within the menu tree of the Preset Main screen.

Fig. 2: Service Main Screen

NOTE The Remote Application Support is supported from SW ver-


sion 4.0.

3. Click the Service button in the Service main screen to display the Authentication
screen for local service sessions. Local service sessions are performed at the ultra-
sound system using the systems keyboard, control panel and monitor.

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8 Remote Service Software Access
3-
Overview
3Remote Service Software Access

Remote Service Software Access is a service session where the service UI is executed
from some other location. It is used by network connection; a stand-alone PC which is con-
nected to the system via an Ethernet crossover cable, or a remote PC which is connected
via a LAN connection. This allows a Customer Service Engineer to perform service tasks
on a system without being at the physical location of the system. Remote Service Software
Access differs from a Local Service Software Access in that access is controlled by the
ultrasound user via the Remote Service Access Control dialog.

1. Click Remote button in the Service Main screen to display the Remote Service Access
Control Dialog.

Fig. 3: Service Main Screen

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Remote Service Software Access 9

The following figure shows the Remote Service Access Control Dialog.

Fig. 4: Remote Service Access Control Dialog


The default setting is 'No Access' (ACUSON X300 r5.0 or below systems) and 'Limited
Access Permanent' (ACUSON X300 r6.0 or higher systems). The Limited Access Per-
manent / Limited Access allow for remote access to the system without interrupting the
customers normal work flow. Certain service functionality needs full access permis-
sion from the user, so that remote personnel can perform those functions, such as sys-
tem diagnostics. At any time, the customer can select No access to terminate the
remote accessibility, so the system can be used mobile.
Tab. 1 Remote Service Access Control Dialog.

Mode Description
Full Access All Service Software func-
tions are available. The sys-
tem is assigned exclusively
to the remote session.
Limited Access The modem port will be con-
Permanent tinuously available.

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10 Remote Service Software Access

Mode Description
Limited Access The modem port will be
available for a configurable
time after it has been
enabled. If the remote login
does not occur during this
time period, the modem port
is disabled automatically.
No Access User does not allow the
remote access.

The customer can change the access mode from Limited Access or Limited Access
Permanent to Full Access and vice versa at anytime. The customer has to confirm the
end of the current service mode in a pop-up window.

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Remote Service Software Access 11

Service Access Level (SAL) Strategies 3.1

There are multiple service access levels available. Each successive level allows access to
the applications of all lower levels. The following table shows each level of access and who
it is intended for. This table describes the general strategy only.
Tab. 2 Service Level Strategies

syngo Service Level ACUSON X300 Level


Level 1 Level 1
Level 2 Not Mapped
Level 3 Not Mapped
Level 4 Not Mapped
Level 5 Not Mapped
Level 6 Not Mapped
Level 7 Level 2
Level 8 Level 3
Level 9 Level 4

The above table shows the mapping of syngo service levels to the ACUSON X300 service
levels. Some functions which are not relevant are removed, i.e., Tune-up and DICOM Tests.
DIMAQ page in Preset page provides the DICOM functionality.
The following diagram shows the syngo SAL structure.

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12 Remote Service Software Access

Fig. 5: SAl Structure

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Starting the Service Software 13
4-
Starting the Service Software
4Starting the Service Software

The following steps guide how to start the service software.

1. Press the Preset key on the control panel of the system. The following screen is dis-
played.

Fig. 6: Preset Main Screen

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14 Starting the Service Software

2. To access the service software functions, select the Service option from the left side of
the menu tree.

Fig. 7: Service Main Screen


3. Click the Service button in the Service main screen to display the Authentication
screen.

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Starting the Service Software 15

4. Enter the password and click the OK button.

Fig. 8: Authentication Screen

NOTE The Service Software is protected by a Service Key to pre-


vent unauthorized access. Service Keys are valid for one par-
ticular system only over a limited time period (e.g. one year).
The last 6 digits of the Service Key have to be entered into the
right part every time a login is performed. The left part (14
digits) is memorized by the system if the Set as Default
checkbox is selected.

NOTE When the validity of the Service Key has expired, or when an
incorrect Service Key has been entered, a pop-up window
appears with the appropriate Service Key identification.

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16 Starting the Service Software

5. When the proper password is entered, the following Home Menu screen is displayed.

Fig. 9: Service Software Home Menu Screen

NOTE To exit the service software: click the X located on the upper
right-hand corner of the screen.

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Service Software Home Menus 17
5-
Overview
5 Service Software Home Menus

Service Software Home Menu screen displays the site name and system information. Also,
it provides menu items to access the service software.

Fig. 10: Service Software Home Menu Screen


Tab. 3 Site Name and System Information

Data Descriptions
Site Name It displays the hospital name.
System Serial Num- It displays the system serial number.
ber
System S/W Version It shows the software version of the
system.

Tab. 4 Service Software Home Menu Screen Items

Menu Items Comments


Configuration See Section Configuration
Diagnostics See Section Diagnostics

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18 Service Software Home Menus

Menu Items Comments


File Tools See Section File Tools
Backup & Restore See Section Backup & Restore
Service Image See Section Service Image
Auto Report See Section Auto Report
Utilities See Section Utilities
Software Distribution See Section Software Distribution
Event Log See Section Event Log

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Service Software Home Menus 19

How to Use Service Software 5.1

The following descriptions explain how to use each item of the service software.

NOTE When the reboot request message displays, make sure to


restart the system. If the operation needs to be finished in the
middle, click ABORT and then click HOME. HOME is strongly
recommended for use when returning to the Service Soft-
ware Home menus.

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20 Service Software Home Menus

Configuration 5.2

To gain access to Configuration screen by selecting Configuration button from the Home
Menu screen.

Fig. 11: Home Menu Screen - Configuration

NOTE Software distribution screen is accessible in both Software


Versions 4.0 & 5.0. However the feature is not supported in
these versions. Do not attempt to download any software
files using this function on SW versions below 6.0.

When accessing the Configuration menu the first time, the list of system options will be
shown. Refer to the following figure. Specify the options to configure by selecting the cor-
responding check boxes. Only the selected options will be available in the subsequent con-
figuration pages.

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NOTE The Attached to Network is the default setting. In the case


of SW version 5.0, check the System Management option to
make System Management Agent available. For SW version
6.0.02 and above, the System Management option has
been removed. The management agent is available as IBC
under the configuration listing

Fig. 12: Configuration Screen - System Options


The Configuration menus are available after the system option is selected and are used to
edit or enter the data value for software configuration. If a data value has not assigned, it
will be displayed as a blank.

Local Host 0

Site Information Screen


The Local Host section provides a set of functions that allow for entering general site infor-
mation. The following figure illustrates the Site Information screen.

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22 Service Software Home Menus

Fig. 13: Site Information Screen


The following table lists the fields and comments located on the Site Information screen.
Tab. 5 Site Information Screen

FIled Titles Characteristics


Hospital Name The hospital name entered here is dis-
played on the Service Software Home
menu.
Hospital Location Enter the building or room number in which
the system is located.
Customer ID Enter the identity number of the responsible
individual.
Customer Name Enter the name of the individual who is
responsible for the system.
Memo Enter additional information that must be
associated with the system.

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Service & Time Zone Screen (Supported from SW version 4.0)


This item allows the CSE to enter site-specific information for easy identification of their
system.

1. Enter the information and click Save.

Fig. 14: Service & Time Zone Screen - Service


Tab. 6 Service Information Screen

Field Titles Comments


Remote Service Select the location of the Siemens Remote Service Server, to which
Center the system shall be connected for remote service. This selection is
used for the right configuration of the SRS routing (SRS
IP-address). Worldwide there exist three SRS Server for three dif-
ferent time zones: Europe (used for Europe, Africa and Middle East)
USA (used for North- and South America) Asia (used for Asia and
Australia)
Service Center Enter the location of the Service Center responsible for this system
in this box. This information is required for the generation of auto-
matic reports.

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24 Service Software Home Menus

Field Titles Comments


Site Identifica- The syntax of the ID is different in each country, and can be found
tion Number in the Service Management System. The ID is used to define the
local system in the Service Center.
Service Center Enter the phone number of the appropriate service center.
Phone

2. Click the Next button. The Time Zone Setting screen is displayed.

Fig. 15: Service & Time Zone Screen - Setting Time


If the CSE selects NTP Time Server (Network Time Protocol) box, the IP address of the
NTP server for the customer's site may not be entered. In this case, the date and time
manually will not be able to be entered.

NOTE A check is performed to determine if the time provided by the


NTP server is within the date and time range of the applica-
tion licensees. If not, the NTP server will not be accepted.

If no NTP server (Network Time Protocol) is available, manually enter the Time zone,
date and time. In addition, Daylight Time should be set to automatic.

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System Information Screen


The following figure shows the System Information screen.

Fig. 16: System Information Screen

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26 Service Software Home Menus
Tab. 7 Service Information Screen

Field Titles Comments


Product (Model) Name Product name entered here is displayed on the Service Soft-
ware Home menu.
Product Serial Number Product Serial Number is displayed here.
Product Part Number This number is filled in automatically according to the region.
Region It displays the region where the system is located.
System use Time Click Reset to set the system time usage to zero.
Service Use Time (Day) Click Reset to set the system time usage to zero
Inspection Schedule Check this check box and select the next time to display the
Information message message for inspection schedule.
display
Reset User Accounts Click the Reset button to reset.
(DIMAQ)
Filter Maintenance Can enable/disable the air filter alert and set the schedule for
(supported from SW the next alert.
version 4.0)

The following figure shows the Inspection Schedule Information message.

Fig. 17: Inspection Schedule Information Message

TCP/IP LAN (supported in SW version 1.0/2.0)


The following figure shows the TCP/IP LAN screen.

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Service Software Home Menus 27

Fig. 18: TCP/IP LAN Screen


In this section computer name and other network configuration information is displayed.

DMS Information Screen (Supported from SW version 4.0)

NOTE If the system has been static IP enabled, the system also
needs the DNS server information in [Configuration > DNS]
for USD Remote Lite application.

NOTE The DNS server information can be lost after SW upgrade or


installation. If the system lost DNS server information, enter
the information again into [Configuration > DNS].

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28 Service Software Home Menus

Fig. 19: TCP/IP LAN Screen - DNS

1. Click Use the following DNS server addresses and enter the DNS IP information.
2. Click Save, then the following message is displayed displayed in FIgure 20, below.
3. Click OK, then the system will be restarted automatically.

NOTE If the DNS server information is entered with Obtains DNS


server address automatically checked, the DNS server infor-
mation will not be saved even though the system is rebooted
with the System Reboot message.

Fig. 20: System Reboot Message

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Service Software Home Menus 29

Routing Screen
The Configure Gateway screen makes it possible to configure the static route to the SRS
on systems with software versions 4.0 and 5.0.

Fig. 21: Routing Screen


Enter the IP address of the SRS gateway (SRS Router) to create a static route. Skip this
configuration if the SRS gateway is already configured as default gateway in sec-
tion(TCP/IP LAN (supported in SW version 1.0/2.0) / p. 26). The Test button verifies the
connection to the gateway by a ping command.
Remote Service Center shows the target SRS to whom the system belongs to according
to the time zone of the system location. It is selected and configured in the Service & Time
Zone menu. The Test Route button verifies the connection to the SRS Access Server by a
ping command.

NOTE If the ping fails, it may not be a problem in the network itself.
It may also be caused by an automatic suppression of the
ping, because of security reason. Please contact the network
administrator in this type of case, if the connection to the
SRS cannot be established successfully. Also, if the connec-
tion is not established, the Routing setting will not be saved.

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NOTE In case of using software version 6.0 and above, use OS shell
feature to test a ping to the server. The OS shell feature is
available at the Utility menu under service page. Refer to
(Exit to OS Shell / p. 84).

LIcensing & Components Screen


The following figures shows the Licensing & Components screen.

Fig. 22: Licensing & Components Screen

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Service Software Home Menus 31
Tab. 8 LIcensing & Components Items

Field Titles Comments


Feature Name of the installed license is displayed here.
Version Version of the installed license is displayed here.
Expire Date Expiration date of the installed license is displayed here. If its per-
manent, permanent is displayed.
Status The status tells the corresponding feature is available or not in the
current system.

The following figure shows the screen when Select New License File is selected. In this
section, the license file can be found by using Browse button, or searching for the hard drive
history.

Fig. 23: Licensing & Components Screen

NOTE During the import of a licenses file, a backup of the original


file will be copied into the History directory. The date-time
stamp will be added to the file name. If the new license file
fails, The previous license file history may be re-imported.

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32 Service Software Home Menus

NOTE In case the import of the new license file fails, selecting the
license file from history menu item provides the possibility to
import the backup of the original license file from the history
directory.

Hardware Screen
The following figure shows the Hardware screen.

Fig. 24: Hardware Screen


This section shows the hardware information such as Hardware ID, Hardware ID type, S/N,
Rev, IVK list.

Service 0

The Service section provides a set of options that allow the configuration of Remote Diag-
nostics functions (Auto Report, File Tools).

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Mail Screen
This menu item allows the configuration of the mail target for the Auto Report function and
for the Service center provided in the Customer User Interface at Option - Remote Service.
A target is defined by a mail server and a mail account on that server and may be reachable
via LAN, e.g., a router, or via RAS, e.g., a modem.
The procedure is performed in two steps. First, configure the host name and IP address
and RAS settings (only if the target is accessible via modem) of the mail targets. Then enter
the e-mail address for this server. For the Siemens Remote Server (SRS), enter an e-mail
address known at the mail server connected to the Siemens Remote Server.
The following figures show the Main screen.

Fig. 25: Mail Screen - 1st Screen


Every field has to be filled in with Host data, especially, ensure the mail server TCP/IP data
is entered into the TCP/P address field.

NOTE The host name may contain up to 15 characters. The charac-


ters [_] and [-] should be avoided, since they could cause
problems (even though it is possible to enter them).

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Tab. 9 Main Items 1st. Screen

Field Titles Comments


Host Name Enter the host name of the mail target.
Find Select the Find button to check whether the host name is known at
the WINS or the Domain Name Server (DNS). If the name is found,
the IP address is entered in the TCP/IP address box.
TCP/IP Address If no DNS is used, manually enter the IP address into these boxes.
RAS requires two IP addresses - one for the local system and the
second for the remote system. For RAS, enter the second IP
address.
Test Select the Test button to send a PING command to the correspond-
ing IP address.
A TCP/IP ping may fail for the following reasons:
The remote host is turned off or not in the same network (or sub-
net), or the gateway is not configured.
TCP/IP address is configured incorrectly.
Any networking device (router, switch, bridge,...) denies access
to the other network.

If the mail target is connected via a router, select the LAN button. If the target mail server
is to be accessed via modem, select the RAS radio button. The following menu items are
activated if there is an RAS connection:

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Tab. 10 Main Items LAN/RAS

Field Titles Comments


Phone Number Enter the modem phone number of the remote mail target. It is rec-
ommended to use a comma (,) to separate the number to be
dialed to get an outside line from the phone number.
PPP Login The logical name used for the script for automatic login to the
Script remote RAS (mail) target is displayed and does not need to be
changed.
PPP Domain The logon domain in the remote network is currently not used by the
Siemens Remote Server.
PPP Account Enter the login user name used for authentication on the remote
system. For the Siemens Remote Server, the PPP account
(Pmr9999) should be the combination of capital P, the lower case
modality type mr, and the serial number, e.g., 9999. This entry is
case-sensitive. The same account has to be entered at the Siemens
Remote Server. It is checked when logging into the Siemens
Remote Server.
PPP Pass- Enter the login password used for authentication on the remote sys-
word/Verify PPP tem. This entry is case-sensitive and needs to be known at the Sie-
Password mens Remote Server.

The following figure shows the 2nd screen of the Mail Option. Every filed needs to be filled
in with proper data on this screen. Also, ensure that the receivers E-mail address is filled
into the E-mail address field.

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Fig. 26: Mail Screen - 2nd Screen


Tab. 11 Mail Items 2nd Screen

Field Titles Comments


Selecting the Select the "Select Logical Name" drop-down menu to see whether
Logical Name the mail target is already listed. Otherwise, enter it in the "Logical
Name" menu item.
Logical Name This name is used by the Auto Report tool for target selection.
Main Server Select the corresponding host name for the system used as the mail
Host Selection target that was defined in the previous menu.
E-mail Address Enter the mail address of the mail server desired for the auto report
(for example) to be sent. For the Siemens Remote Server, enter an
account name at the server that defines where the auto reports
should be stored. Usually the account depends on the modality
(e.g., rdiag_ct). If an auto report is desired (for example) to a partic-
ular mail address at headquarters, enter any mail address e.g.
(name@siemens.com) instead of the account name.

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NOTE The check box for E-mail Address in the Remote Service
Access Control Window is shown in only SW 1.0/2.0/3.0 ver-
sion but not supported.

Configuring Mail Services


This section is only necessary for systems that use the pro-active Auto Reporting mecha-
nism. If ACUSON X300 system will not be configured with pro-active Auto Reporting, skip
this section.

1. Select Presets > Service > Service.


2. Enter the level-7 service password and select OK.
3. Select Configuration > Mail.
4. Define the SRS host name.

NOTE The SRS regional local hosts are pre-configured in SW ver-


sion r6.0 or higher.

Tab. 12 SRS Regional Local Host Settings

Country Rdiag Server Name IP of Access Server


Europe/Africa LUX09505 194.138.39.18
North/South SRSACC1 129.73.116.92
America
Asia SGPT806X 194.138.243.178

5. Select the LAN check box for the connected by section.


6. Click Save.
7. Select > to move on the Mail target (2nd) screen.

NOTE Regional settings might need to be configured. Use regional


documentation or contract USC or TSC centers.

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8. Select a logical name for the Select Logical Name, the system will populate the
host name and e-mail address based on the logical name selection.
Tab. 13 SRS Regional Email Addresses

Region Logical Name Host Name E-mail Address


Europe/Africa monioring_hq_europe LUZ09505 us.autoreport.europe.health-
care@siemens.com
North/South monitoring_hq_america SRSACC1 us.autoreport.america.health-
America care@siemems.com
Asia monitoring_hq-asia SGPT806X us.autoreport.asia.health-
care@siemens.com

9. Click Save. The system displays the following message: mail properties suc-
cessfully saved.

FTP Screen
This menu item allows the configuration of the file transfer target (FTP) for the Auto Report
and for the File Tools function. A target is defined by an FTP server and a FTP account on
that server and may be reachable via LAN (e.g., a router), or via RAS (e.g., a modem).

1. Configure the host name and IP address and RAS settings (only if the target is accessi-
ble via modem) of the FTP targets.
2. Enter the DTP account for the server.
The following figure shows the FTP screen.

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Fig. 27: FTP Screen - 1st Screen


Every field has to be filled in with Host data, especially the mail server TCP/IP data has to
be entered into the TCP/P address field.

NOTE The host name may contain up to 15 characters. The charac-


ters [_] and [-] should be avoided, since they could cause
problems (even though it is possible to enter them).

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Tab. 14 FTP Items 1st Screen

Field Titles Comments


Host Name Enter the host name of the mail target.
Find Select the Find button to check whether the host name is known at
the WINS or the Domain Name Server (DNS). If the name is found,
the IP address is entered in the TCP/IP address box.
TCP/IP Address If no DNS is used, then manually enter the IP address into these
boxes. RAS requires two IP addresses - one for the local system
and the second for the remote system. For RAS, enter the second
IP address.
Test Select the Test button to send a PING command to the correspond-
ing IP address.
A TCP/IP ping may fail for the following reasons:
The remote host is turned off or not in the same network (or sub-
net), or the gateway is not configured.
TCP/IP address is configured incorrectly.
Any networking device (router, switch, bridge,...) denies access
to the other network.

If the mail target is connected via a router, select the LAN button. If the target FTP server
is to be accessed via modem, select the RAS radio button. In case of an RAS connection,
the following menu items are activated:

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Tab. 15 Main Items LAN/RAS

Field Titles Comments


Phone Number Enter the modem phone number of the remote mail target. It is rec-
ommended to use a comma (,) to separate the number to be
dialed to get an outside line from the phone number.
PPP Login The logical name used for the script for automatic login to the
Script remote RAS (mail) target is displayed and does not need to be
changed.
PPP Domain The logon domain in the remote network is currently not used by the
Siemens Remote Server.
PPP Account Enter the login user name used for authentication on the remote
system. For the Siemens Remote Server, the PPP account
(Pmr9999) should be the combination of capital P, the lower case
modality type mr, and the serial number, e.g., 9999. This entry is
case-sensitive. The same account has to be entered at the Siemens
Remote Server. It is checked when the Siemens Remote Server is
logged into.
PPP Pass- Enter the login password used for authentication on the remote sys-
word/Verify PPP tem. This entry is case-sensitive and needs to be known at the Sie-
Password mens Remote Server.

The following figure shows the second screen of the FTP section. Ensure that every field
is properly filled in.

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Fig. 28: FTP Screen - 2nd Screen


Tab. 16 FTP Items 2nd Screen

Field Titles Comments


Selecting the Select the "Select Logical Name" drop-down menu to see whether
Logical Name the FTP target is already listed. Otherwise, enter it in the "Logical
Name" menu item.
Logical Name This name is used by the Auto Report and File Tools for target
selection.
FTP Host Select the corresponding host name for the system used as the FTP
Selection target that was defined in the previous menu.
FTP User Enter the FTP account on the transfer target server where the
images file is desired (for example) to be sent.
Password Enter the password for the FTP user account on the transfer target
server and confirm it in the next box.

Configuring FTP Service


Configure the file transfer protocol (FTP) target for the Auto Report and for the File & Image
Tool functions from the FTP screen.

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1. Select Presets > Service > Service.


2. Enter the level-7 service password and Click OK.
3. Select Configuration > FTP.
4. Click > to move to the FTP target (second page) screen.
5. Define the Logical Name of FTP target:

NOTE The FTP host name and IP addresses for the SRS routers
(LAN) are pre-configured in SW version r6.0 or higher.

Tab. 17 FTP Host and Logical Name by Region

Global Zone FTP Host Logical Name - FTP


Target
Europe (Frth) LUX09505 ftp2lux09505
North / South America SRSACC1 ftp2srsacc1
(Newark)
Asia (Singapore) SGPT806X ftp2sgpt806x

6. Type: rdiagftp in the FTP User field.


7. Type: siemens in the Password field.
8. Type: siemens in the Password confirmation field.
9. Select Save>Finish>Home.

Auto Transfer Screen

NOTE For the FTP User name and password, always use lower case
letters. Using uppper case letter will cause the file transfer to
fail.

If the customer agrees, automatic transfer (i.e., without user interaction) of auto reporting
messages or System Management Event messages may be enabled here. Deactivate
these options if the customer does not want automatic transfer of auto reporting messages.

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Fig. 29: Auto Transfer Screen

System Management 0

System Management enables additional service functionality like proactive event monitor-
ing and software distribution. For this functionality, the so-called Managed Node Package
(MNP), which delivers the required agents on the system, is pre-installed. The System
Management configuration specifies the back-end server, then installs all the agents and
activates them.

NOTE The System Management is supported from SW version 4.0.

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Master Screen

NOTE The system management option is provide as IBC from SW


version 6.0.02 and above. The major dfference between the
MNP and the IBC is the way they establishing a connection.
Refer to (US11-104.843.01 / Siemens Remote Services Con-
figuration R6.0.02 and Above) for details.

In this mask, the automatically assigned System Management Master Server (server name
and IP address), which is taken from the selected Remote Service Center in the Service &
Time Zone mask, is shown.

Fig. 30: Master Screen

Define Other
If a different System Management Master Server needs to be configured for test purposes
or if the server differs from the predefined one, this check-box is marked. This allows the
user to fill in the differing Software Distribution Server IP Address in the IP entry field.

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Server Network Address Translation


The three (3) listed servers (Asset, Event, Software Distribution Server) are the back-end
servers for the System Management functions. In a standard network environment, the IP
addresses for these servers are retrieved from the SD Server already configured during the
registration procedure. In some cases, the network administration only allows their own
address range, which would consequently sup press any traffic with the original IP address.
Therefore, the Server Network Address Translation box must be checked and addresses
within the allowed address range must be entered for each server.

Local Host Network Address Translation


If the on-site router for the SRS connection uses NAT (Network Address Translation), this
check-box is selected, and the NAT IP address assigned to the original IP address, as
shown in the first field, has to be reentered into the enabled address entry field.
The Test button initiates a PING command to the configured SD Server IP address. A
TCP/IP ping may fail for the following reasons:
The remote host is turned off or not in the same network (or subnet), or the gateway is
not configured.
The TCP/IP address is configured incorrectly.
Any networking device (router, switch, bridge,...) denies access to the other network.

NOTE The Reset button is available only if a value has been


changed. Use the Next button to switch to the Agent Control
page, keeping the entered values. Use the Go button on the
Agent Control page to save the System Management Config-
urations. The Save button can only be used if the System
Management Server is online.

Agent Controls Screen


In this mask, may stop and start the System Management agents. The Event Management
agent and the Software Distribution agent are combined within the so called Manage Node
Package, which needs to be installed to enable the System Management functionality.

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Fig. 31: Agent Control Screen

Activated
With this check-box, the System Management agents can be started (and stopped).

Installed
With this check-box, the System Management agents are installed. The progress of the
installation is shown with a progress bar at the status bar (duration approximately 15 min).
Unchecking the installed check-box means de-installation of the System Management
agents. The Manage Node Package is completely removed from the system.

Status
The user sees the status of the agents, a link can be clicked on to get additional information
whenthe status value is underlined.

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Diagnostics 5.3

Access the Diagnostics screen by selecting the Diagnostics located on the Home Menu
screen as follows.

Fig. 32: Selection Diagnostics Menu


The Diagnostics screen has 6 categories; Auto Test (or Manual Test), Report, POST, Pat-
tern Test, Control Panel Test, and Check Disk.
The following figure shows the Diagnostics screen.

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Fig. 33: Diagnostics Screen

NOTE When the user logs on the service software with SAL 1, Auto
Test is displayed instead of Manual test. Refer to (Service
Access Level (SAL) Strategies / p. 11).

Manual Test 0

When the user logs on the service software with SAL 7, 8, or 9, Manual Test is displayed
instead of Auto Test.
On the Manual Test screen, the check boxes are arranged according to hierarchy levels.
They are displayed adjacent to their related test targets. Select All button enables to test
all packages. Otherwise, The reset button enables the removal of the check mark from the
selected targets. Checking a box will enable testing of the targets. Placing a check in a sin-
gle box will cause only that target to be tested.

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For the Manual Test, perform the following steps:


1. When the check marks have been entered in the boxes for the targets, click Start to test
the selected targets.

Fig. 34: Manual Test Screen in Diagnostics


2. When the dialog pop-up box appears, click the OK button. The Manual Test will begin.

Fig. 35: Diagnostics Pop-up Dialog Box


3. There will be pop-up dialog boxes from SW version 3.0.

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NOTE The attached transducers must be removed from the system


before the TR transmit test and receive test. However, only
one transducer must be connected to the LC1 (the right port)
again before the B-mode test.

Fig. 36: Transmit Test

Fig. 37: Receive Test

Fig. 38: B-Mode Test

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4. Wait until the progressive bar gets filled. If you wish to stop during the test, click Abort.

Fig. 39: Running Manual Test


After the progress bar reaches 100%, the following pop-up window displays.

Fig. 40: Reboot Request Window


5. Click OK button and the system reboots automatically.

CAUTION System Malfunction May Occur


During the operation of Auto Test or Manual Test,
pressing any key is not recommended, especially the
Home or Close buttons for safety reasons. This cau-
tion also applies when the system is executed in the
Remote Service Software Access mode.

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NOTE When the Auto Test or Manual Test is completed, and the
pop-up message for reboot comes up, ensure to the system
is restarted. Also use the Abort button if the Auto Test or
Manual Test needs to be aborted in the middle of the opera-
tion.

Report 0

Perform the following steps to Report.


1. Click Diagnostics on the Service Software Main screen.
2. Select Report.

Fig. 41: DIagnostics - Report Screen

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3. Select the item to report within the drop-down list.

Fig. 42: Selection Report Item List

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The test results are shown in the following figure.

Fig. 43: Test Results Shown in Report Screen


4. When the report procedure is completed, click Close to exit.

NOTE At least one transducer muat be connected on the right side


port during the B-Mode testing in order to get the expected
test image. If the CSE connects more than two transducers,
the system priority uses the port located on the right side.

Post (Power On Self Test) 0

This performs fundamental diagnostics during system power-up. Decide the frequency of
the test schedule and click on the appropriate radio button as a preference.

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Fig. 44: Test Schedule Screen


The user can determine the test schedule among the following time periods:
Daily
Weekly
Monthly
Off
Every bootup

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Tab. 18 Post List

Segment Function File Name


Front End Real Time controller memory test RTC_memRC_BF
Receive beam former ASIC built in self _BistTxpg_BistTR
test _memTI_memDR
_Bist
Transmit pulse generator ASIC built in
self test
TR FPGA memory test
Transducer interface memory test
Digital receiver ASIC built in self test
Back End RMP FPGA memory test RMP_mem
BEEcho processor ASIC built in self EP_Bist
test FP_mem.dui
BEFlow processor ASIC memory test FP_FPGA_mem
BEFlow processor FPGA memory test SC_mem
BEScan converter ASIC memory test SIP_mem
DF FPGA memory test DSP_mem
BEDigital signal processor memory VP_mem
test
BEVP FPGA memory test VI

Pattern Test 0

Access the Pattern Test screen by clicking Pattern Test on the Diagnostics screen. Through
this test, the VCR, printer, and the monitor of the system can be adjusted. The following
figure shows the Pattern Test screen.

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Fig. 45: Pattern Test Screen


Select the desired test screen from the Pattern Test screen. To return to the Pattern Test
screen, click the displayed screen independently of location.

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Fig. 46: Colorbar Pattern Test

Fig. 47: Graybar Pattern Test

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Fig. 48: Linearily Pattern Test

Fig. 49: Resolution Pattern Test

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Fig. 50: SMPTE Pattern Test

Fig. 51: Black Pattern Test

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Fig. 52: Gray20 Pattern Test

Fig. 53: White Pattern Test

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Control Panel Test 0

1. Select CP Test, and click on the Start Button. The Control Panel Test screen is dis-
played.

Fig. 54: Selection CP Test

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Fig. 55: Control Panel Test Screen


When a button, key, or knob (including DGC slide) on the actual control panel is clicked,
the corresponding feature is pressed (or moved) on the Control Panel Test Screen.
2. To test LED operations of the actual control panel, click the blank boxes (or a box
desired to be checked) of the buttons and knobs (except Key Board and DGC slides) on
the Control Panel test screen.

Fig. 56: CP Test LED Selection

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3. Verify the selected LED has been lit on the actual control panel.
The LED illumination can be adjust to blink, high intensity, low intensity, or off, by select-
ing the desired buttons below.

Fig. 57: CP Test LED Control


4. To test buttons and knobs (except the Key board and DGC slides) on the control panel
with beep sound, adjust the Volume and Time (duration) of the Beep Sound field. the
duration of beep sound can be controlled from 0.1 sec. to 1.0 sec.

Fig. 58: CP Test Beep Sound

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Check Disk 0

Follow the procedures below to check the system disk.


1. Select the CheckDisk from the Diagnostics drop down list as shown.

Fig. 59: Selection Check Disk

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2. Enter the desired disk drive name within the Parameter field, then click Start button.

Fig. 60: Selection Drive to Check

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The following figure shows an example of C drive check. User entered C: into the
Parameter field, then clicked Start button. The result of the C drive check is displayed
as following.

Fig. 61: Check Disk Result - 1st Screen

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Fig. 62: Check Disk Result - 2nd Screen

NOTE The Check Disk test is available for a single drive at once.
Therefore, only one drive name has to be entered within the
parameter field.

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File Tools 5.4

1. Access the File Tools screen by clicking File Tools from the Service Home Menu
screen.

Fig. 63: Selection File Tools Screen

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The following procedures show an example of the File Tools. In this case, the user sets
File as a source, and Transfer from system as an action.

Fig. 64: File Tools Screen

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Fig. 65: File Tools Screen Example


The following table shows the source items and action items that can be chosen from
File Tools.
Tab. 19 FIle Tools Lists

Source Action
File Transfer from system
Transfer to system
Extract only
Download List Show/Delete
Extract List Transfer from system
Show/Delete
Transfer List Show/Delete

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Backup & Restore 5.5

1. Access the Backup & Restore screen by clicking Backup & Restore from the Service
Home Menu screen.

Fig. 66: Selection Backup & Restore Menu

NOTE For the detail information, refer to (US11-105.816.01 / Back-


ing Up Data) and (US11-103.816.01 / Restoring Data).

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Service Image 5.6

1. Access the Service Image screen by clicking Service Image menu from the Service
Home Menu screen.

Fig. 67: Selection Service Image Menu

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The Service Image screen is displayed.

Fig. 68: Screen Capture Images Screen


The captured images by user are displayed in this menu. From this screen the user
obtains the image information such as file name and capture date.
Tab. 20 Screen Capture Images Screen Items

Field Comment
Information It shows the file name and the
captured date of the selected
file.
Zoom It zooms in/out the selected file.
Archive It collects the selected service
image.

When the check box of Conduct Screen Capture with Save Log checkboxes are acti-
vated, the screen capture image will be saved with save log files. For details on Save
Log functions refer to (US11-109.840.01 / Save Logs).

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NOTE The archive function will zip the selected images to the fol-
lowing path: C:\syngo_lite\Service\extract. Archive images
will be saved along with log files by checking the Save Log
checkbox or [Ctrl + Alt + S].

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Auto Report 5.7

1. Access the Service Image screen by clicking Auto Report menu from the Service
Home Menu screen.

Fig. 69: Selection Auto Report Screen


In this section, customize the particular template according to the user preference. The
following table shows the auto report items and selections that can be chosen from the
auto report menu.
Tab. 21 Auto Report Items

Items Selections
Source Event Log
File
Severity All
Information
Warning
Error

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Items Selections
Mode Time Triggered
Event Triggered
Domain Application
Customer Log
Security
System
Mail with no attachment
will full attachment
with partial attachment
as separate file(s)
as separate file(s) without mail.

The following figure shows an example of the user defined template.

Fig. 70: Auto Report Screen


2. After entering the field data, click on the Save button. The template is then created as
customized.

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Utilities 5.8

1. Access the Utilities menu by clicking Utilities from the Service Home Menu screen.

Fig. 71: Selection Utilities Shown

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The following figure shows the Utilities screen.

Fig. 72: Utilities Screen


Three fields are displayed on the Utilities Screen: Installation Software, Disk Defrag-
mentation, Manage User Accounts. When the Service Software is accessed with SAL
7, 8, or 9, Exit to OS Shell menu will be displayed also.

Install Software 0

When the Install Software menu is selected, the following message is displayed.

Fig. 73: System Reboot Request Message


For more details about software installation, refer to (US11-101.816.01 / ACUSON X300
Software Installation).

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Disk Defragmentation 0

DIsk defragmentation allows the analyzation and defragmentation of the selected disk.

Fig. 74: Disk Selection for Defragmentation

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1. Select the desired disk and click Analyze button. The following screen is displayed.

Fig. 75: Disk Analyzing in Progress

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When analyzation is completed, the following pop-up message appears.

Fig. 76: Analyzation Complete Message Shown


2. Click the Defragment button to perform the disk defragmentation.

Manage User Accounts 0

View and configure user accounts in this section. Select Manage User Accounts. The fol-
lowing screen is displayed.

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Fig. 77: Manage User Accounts Screen

Exit to OS Shell 0

When the service software is accessed with SAL 7, 8 or 9, Exit to OS Shell menu is dis-
played from the drop-down list as seen below.

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Fig. 78: Exit to OS Shell Screen


The following figure shows an example of the Exit to OS Shell screen. The Command is set
as Directory Usage, and Parameter field is set as C:.

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Fig. 79: Exit to OS Shell Screen


It is also possible to check network connections, configurations and settings by using OS
commands such as IPConfig and Ping at NT command Interpreter.

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Fig. 80: NT Command Interpreter Screen

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Remote Updating of the Software 5.9

The installation of non-critical software packages can be coded to be installable by the sys-
tem user without any CSE support. As soon as those packages are completely transferred
from the software distribution server to the system (push mode), the user is notified during
the system startup by a SD User Interface (pop-up) that a software package is available
for installation and the user can accept the installation or decide how to proceed with it.

1. Power on the system and wait for it to boot up. Notice the current system software ver-
sion is shown in the lower left corner of the screen.

Fig. 81: X300 Startup Screen Shown

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2. When the system starts it automatically checks whether or not a new software package
is pending for installation. The following screen will appear.

Fig. 82: Siemens Remote Services Software Distribution Screen


All the information in the Software Distribution screen is provided by the package itself.
Without any user action, the UI stays on the screen for a specified time period, as
shown in the bottom of the Software Distribution screen. After this time period elapses,
the software installation request is still shown in the form of the icon in the syngo Status
bar, where it can be called up at anytime.
Description of the action items in the SD User Interface:
- Yes
Starts the installation of the software package and a progress bar is shown as well.
- Defer
The SD User Interface is closed, which means that the installation is postponed and
that the user will be requested to install the package at the next system startup or the
user can invoke it again through the icon in the Status bar.
3. Select Yes button on the screen below if you want to update the software.

NOTE As long as the software package is not installed, the Soft-


ware Distribution window will be displayed after each sys-
tem boot, asking you to carry out the installation.

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NOTE It is recommended that the software installation be carried


out immediately. If an installation has to be postponed,
ensure the software is installed at the first opportunity.

Fig. 83: Software Distribution Screen Shown

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4. The system starts the installation of the software package and displays the progress
bar showing the remaining time.

Fig. 84: Software Distribution Screen with Progress Bar Shown

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5. When the installation of the software package has been completed successfully, a cor-
responding message will be displayed. Select the OK button. Refer to figure below.

Fig. 85: Software Distruibution Screen - Update Successful Message

NOTE If the installation of the software package failed for any rea-
son, the information on the failed installation will be automat-
ically forwarded via remote to Siemens UPTIME Service
Center for resolution action.

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The system will automatically start the reboot sequence. The updated system software
version is shown in the lower left corner of the start up screen.

Fig. 86: System Automatically Reboots


6. Select Ok to restart and apply the new configuration.

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7.

Fig. 87: System Reboot Window Shown


8. Select Yes on the Presets message window to continue.

Fig. 88: Presets Message Window Shown

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9. Once the system has finished the reboot sequence, and the imaging screen has
appeared, select the Preset key on the control panel keyboard.

Fig. 89: Imaging Mode Screen Shown

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10. Select Service from the Presets screen.

Fig. 90: Presets Screen Shown - Service

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11. When the Service Screen appears, check to ensure the system displays the updated
system software version correctly.

Fig. 91: Service Screen Shown - Update Version

NOTE In the event of a software package installation failure, con-


tact the UPTIME Service Center for further information and
support.

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Event Log 5.10

1. Access the Event Log screen by clicking Event Log on the Service Home Menu
screen.

Fig. 92: Selection Event Log Screen


For more details about the Error Log, refer to (US11-104.840.01 / Accessing Diagnos-
tics) and (US11-104.840.01 / Event Log Messages).

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Changes to Previous Version 99
6-
6Changes to Previous Version

Change(s) Description
Revision 12 Added version notes concerning SW version
6.0.02 and above. Removed Software Distribu-
tion chapter.
Revision 11 Added Remote Updating of the Software sec-
tion.
Revision 10 Added sections for Configuring FTP in Service
Software Home Menus section.Removal of the
Remote Application Support chapter
Revision 09 Changed paragraph and Figure 102 in the
Install section.
Revision 08 Updated for X300 r5.0.
Update Addition of references to ACUSON X300 Pre-
mium Edition.
Update Replaced System Interconnection Diagrams
Update Relaced System Interconnection Diagram
New document. Initial Release.

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