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26 February 2005 and


SAVE US$ 500

Positive People Skills


Discover how to become an excellent manager of people and
channel the talents of your team in a positive direction

8 Key Reasons To Attend This Highly Beneficial Programme:

Discover successful questioning and listening techniques to help you develop an effective communication style
Explore how to deal with difficult situations and people
Appreciate the main dimensions of cross-cultural management
Equip yourself with a rational framework for effective problem solving and decision making
Take away a practical coaching framework for busy managers
Master the skills required to run successful, problem solving meetings
Learn how to speak as well as you think
Practice proven negotiating and influencing skills

Very beneficial and interesting A very good trainer - very practical


Amal Al Serkal, Emirates Bank International and interactive
Faisal Halawani, M.A. Abudawood & Partners

Strategic Business Information Partner Strategic Media Partner


14 - 18 May 2005
http://my.ameinfo.com JW Marriott Hotel, Dubai, UAE

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills


Meet Your Expert Programme
Dear Business Executive, Director
Increasingly it is being argued that an organisations true
Geoffrey Jarvis, B.A. MBA.
source of competitive advantage is its people. The challenge for the
modern manager is to balance both organisational and personal Geoffrey is a highly experienced trainer and
needs to ensure a positive impact on the bottom line whilst also consultant who has held senior management
ensuring the personal fulfilment of their people. positions in both the government and private
sectors in Europe and the Middle East. He
started his working life as a University
IIRs Positive People Skills, is a highly interactive five day
lecturer at the European Business School at the City University in
training programme which will equip you with an array of people London. Here he lectured students from the Sorbonne and later
skills and techniques of practical use at work. In addition, these continued to lecture at the Gulf University in Bahrain in
skills will also make a difference in your personal life as many are Economics and Business Studies.
also recognised as life skills. In effect, this means you will always
act as a powerful ambassador for your organisation. Following four years of service in the Oman Navy as a Seagoing
Officer, he moved into business development and sales with the
Open University in England.
By attending Positive People Skills, you will learn how to
channel the talents of your team in a more positive direction and In 1990, he became director of the British Management Advisory
ultimately improve business performance. You will leave with an Service in Warsaw, Poland. This was a UK Foreign and
increased awareness of your current inter-personal style as well as Commonwealth Office project, with a staff providing practical
with help to identify your strengths and areas for improvement. You advisory and consultancy services to newly privatising industries
and the service sector. This involved partnering in the
will benefit from the increased confidence that comes from being a
implementation of solutions and negotiating with the
good communicator and by becoming an excellent manager of Government. This led on to a period of consultancy assignments
people. working with IBM, General Electric, Ford and Pepsico in the USA,
Europe and Japan. He also worked on European Union projects
By the end of this course, you will manage people more assisting Czech and Hungarian banks develop practical
marketing plans and partnering in their implementation.
effectively, whether you are dealing with colleagues, your team or
customers. Recently, he completed five years in banking, mostly with HSBC
at the Saudi British Bank. His current interests in consultancy
Geoffrey and I look forward to welcoming you to Dubai projects centre on strategy implementation and enlivening that
in May. strategy through practical workshops designed to bridge the gap
between the vision and the reality.
Sincerely,
In skills training, he specialises in the areas of management and
leadership, sales and negotiating, and communication skills.

Nicki Cooney
Conference Manager Hear What Delegates Said About Geoffreys
Previous Positive People Skills Course
P.S. Do not miss our early bird discounts Very beneficial and informative
Please refer to back page for details Mahgoub Hassan Shabo, National Bank of Abu Dhabi

Excellent
Malcolm Ditch, Vela International Marine Ltd.

Clear communication, personable and very well


Customised Solutions And On-Site Training organised
We are knowledge and skill transfer specialists and an ideal
solution for tailor-made group courses. Bringing professionalism, we Omar Saeed Al Qubaisi, Abu Dhabi Investment Authority
offer a versatile approach to all your personnel development needs
and with a proven track record. If you would like further information Very good and very professional
on this service in the Middle East, please email onsite@iirme.com or
call our On-Site Group on +971 4 336 5161. Samer S. Mira, Al-Mira Carpet Factory

www.iirme.com/peopleskills www.iirme.com/peopleskills
Positive People Skills
Saturday 14 May Wednesday 18 May 2005
Programme Methodology

This programme will use a number of methods to ensure effective learning including group discussion, lecture and case-study material. As an
important focus of the programme is on skills, there will be a significant amount of skills practice in role and real plays. Coaching and feedback
will be from fellow delegates as well as your Programme Director. You will be encouraged to develop an action plan for your return to work and to
think about how you can transfer and apply these new skills.

Programme Timings

Registration will be at 08.00 on Day One. The programme will commence promptly at 08.30 each day and conclude at 14.30 with two short
breaks for refreshments. Lunch will be served at the end of each days sessions.

Programme Outline

The Essentials For Communicating Successfully Handling Difficult Situations And Difficult People

Understanding how we communicate and the importance of Recognising your own hot buttons and how to control them
feedback Discover the implications of how you deal with conflict
Actively listening - we spend so much of our time listening yet Using a variety of assertiveness skills to deal with people
the skill is rarely taught - Assertiveness and a win-win attitude
Practise the skills necessary for active listening - these are skills Handling conflict - recognising conflicts as part of business life and
that we can develop to give us the best chance of understanding solving them by appreciating and working with different
the messages we receive and of our messages being understood personality styles

Recognising The Barriers To Effective How To Present A Dynamic And Confident


Communication Presence: Developing Self-Presentation Skills

Recognising oneself as part of the problem and how to deal with it Learn proven skills to enhance the way you get thoughts, opinions
Appreciating the hilltops we sit on and how it affects our or ideas across to other people
listening - a self-assessment questionnaire Discover how to speak as well as you think
Examine how the essential skills are applicable in a variety of
Overcoming The Barriers settings, not only in a formal presentation setting
Using nervous energy to make a powerful and convincing case
Applying guidelines for giving feedback: for the giver and the How to prevent nerves destroying speaking opportunities
receiver - the E2C2 feedback formula and dealing with blind spots Preparing and using a checklist properly
Active listening - how to make the other party really believe you Analysing the audience and rehearsing effectively to provide focus
are listening Using your voice to maximum effect
Identify your own listening issues - a self-awareness exercise Getting your message across in large and small groups, meetings,
Applying the types of questions which help our listening and fulfil one-to-one and chance encounters in the corridor
essential needs in our communications at work Using aids and PowerPoint presentations
Using funnelling- a way of structuring questions in sequence to Dealing confidently and professionally with questions and listening
explore a topic thoroughly and to funnel down to the heart of the for the issue
matter Dealing with difficult members of an audience at a meeting,
Overcoming barriers - techniques to prevent the barriers interfering team briefing or in a formal presentation
with the quality of our listening Using body language for maximum effect
Asking questions to listen more effectively and enrich the Picking up verbal clues from other people and mirroring
information we receive - the 3 Level Technique (3LT)
Understanding what different personality types are really saying

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills


Learn Proven Influencing And Negotiating Skills Communicating Across Cultures

Negotiating! - What is the relationship between negotiating, Recognising, respecting and benefiting from diversity
selling, influencing and persuading? Identifying cultures along revealing dimensions
Looking at the well-known win-win mentality and what it means Negotiating in different cultures
in practice - Is it time to negotiate?
Getting from No to Yes and using a range of influencing styles - Who am I negotiating with?
Using appropriate words and body language, applying some - Why is he offering me more coffee, doesnt he know I have a plane
neuro-linguistic programming (NLP) techniques to your influencing to catch?
skills - Why arent we starting on time?
Practising the skills and qualities needed to be an effective - Why cant we get straight down to business?
negotiator Understanding cultural attitudes to:
Identifying your current strengths and weaknesses - recognising - Time and time management
yourself as part of the issue - Contracts and legal documents
Using effective questioning techniques - Decision making and authority
Creating the right climate for negotiating - is it confrontational, - Authority, power and discipline
cooperative or problem solving? - Respect for achievement and birthright
Dos and Donts in negotiating - Influencing and negotiating
Behaviours used by successful negotiators and a chance to practise - Teams and teamwork
them
Dirty tricks - how to deal with the most common ones Knowing And Developing The Team
Recognising personality styles and adapting your influencing
approach Whats the difference between a team and a group of people?
Investigating the characteristics of effective teams in practice
Communicating Professionally At Work Controlling an interview with a team member
What do these mean for your department?
Dealing with one-to-one and groups Participative leadership
Communicating with the boss, subordinates, peers and customers Positive atmosphere
Holding effective team briefings and team meetings Cooperative relationships
Running productive meetings Balanced participation
How to improve our listening skills at meetings, interviews, on the Valued diversity
telephone, during presentations, with the boss, peers and Managed conflict
subordinates Clear goals, defined roles
Examining our needs as listeners and being a proactive listener Open and clear communication
Making sure we have the information we need to act at work Effective decision making
- assertiveness and your listening skills Exploiting the advantages and overcoming the drawbacks of working
Handling difficult situations and difficult people in a team
Implementing a win-win attitude
Identifying your style at work and exploring alternatives Decision Making, Delegation And Problem Solving

Improving Coaching Skills Making sense of complexity: discover some powerful tools and
techniques to help chart a path through complicated situations and
Why coach? What are the benefits? point to the way ahead
What is the answer to Im too busy to coach Equipping yourself with a rational framework for problem solving and
Coaching - what are the competencies of a coach? decision making which allows for maximum creativity and intuition
The steps in effective coaching: skills practice sessions Solving problems by creating options and making the best choice
A practical coaching framework for busy managers. A checklist for from those known options
the manager to review and use Guidelines for using delegation opportunities as a motivator
Keeping the ego out of coaching Why managers find it so hard to delegate
Using coaching as a powerful motivator How well do you delegate? - a self analysis exercise
Criticising or challenging?
Recognising the difference between coaching, counselling, telling Action Plan: Taking it all back to make it work in your organisation
and giving feedback. Who holds the agenda?

971-4-3352437 971-4-3352438 register@iirme.com www.iirme.com/peopleskills


IIR Middle East certified by

Positive People Skills


14 - 18 May 2005 JW Marriott Hotel, Dubai, UAE
ISO 9001:2000

Remember to quote your VIP Code when registering to be entered


into a draw to WIN US$ 250 Dubai Duty Free Vouchers.

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IIR Holdings Ltd. GCS/IIR Holdings Ltd.


PO Box 21743, Dubai, UAE P O Box 13977, Muharraq, Kingdom of Bahrain

www.iirme.com/peopleskills

For further information on this event, please contact our Account Director,
Faye Phillips, Tel: 971-4-3352470 or faye.phillips@iirme.com
WEB BC114
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Positive People Skills 14 - 18 May 2005 US$ 3,495 / Dhs 12,835

Book on or before 26 February 2005 Save US$ 500 US$ 2,995 / Dhs 10,999

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