Nutritional Services Customer

Satisfaction Survey

An n abe l B i ru e te , Ph D
D i e te ti c I n te rn
B a l l St a te U n i v er sity
Survey questions
1. How would you rate the taste of your food?
2. How would you rate the temperature of the cold foods in your tray?
3. How would you rate the temperature of the hot foods in your tray?
4. How would you rate the timeliness of your meals?
5. How would you rate our customer service?
6. How would you rate our overall service?
7. Surprise question: If you could change one thing, what would it be?

2. 4.
1. Very 5. Very
Somewhat 3. Neutral Somewhat
unsatisfied satisfied
unsatisfied satisfied
Overall average (n=20)
6.00
5.00
4.00 Units surveyed:
3.00 ONC (11)
4.75 4.35 CVE (6)
2.00 4.20 4.00 4.05
3.74
T5A (3)
1.00
0.00
Very satisfied (5)
Question Number of times (%)
Taste 9 (45%)
Temperature-cold 10 (50%)
Temperature-hot 5 (25%)
Timeliness 7 (35%)
Customer Service 17 (85%)
Overall service 11 (55%)
What would they change?
Suggestions Times mentioned
More options *****
Temperature of foods **
More fresh fruit options *
More spicy foods *
Better presentation *
Open later than 8PM *
Timeliness *
Accuracy of order *
Better beverage selection *
Regular diet vs. other diets
Question Regular Other
Taste 4.00 1.15 4.40 0.84
T-cold 3.67 1.62 4.30 1.25
T-hot 3.50 1.08 4.00 1.12
Timeliness 3.80 1.23 4.30 0.67
Customer service 4.50 0.85 5.00 0.00
Overall service 4.10 1.29 4.60 0.52