Business Process Questionnaire for Financials and HR Insights

RD.
020 Business Process Questionnaire
OBM Level I OBM Level II OBM Level III Application Category Process Analysis Questions
What is the balancing segment in GL? (This confirms what client wants to
use out of the Accounting Flexfield Structure they have set up.)
Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup
Whats the secondary drill down segment in the Key Accounting Flexfield?
(i.e. cost center) (This confirms what client wants to use out of the
Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup Accounting Flexfield Structure they have set up.)
Which BIS reports will be useful to the client? Who was interviewed to
Business Intelligence Financials Intelligence Not identified BIS, GL Reporting determine this?
Which delivered KPIs will be useful to the client? Who was interviewed to
Business Intelligence Financials Intelligence Not identified BIS, GL Indicators determine this?
Are additional KPIs required in order for the Indicators section to be useful
Business Intelligence Financials Intelligence Not identified BIS, GL Indicators to client? Which users would prefer to see these KPIs?
What Target, Minimum value and Maximum Value should be set for the
Business Intelligence Financials Intelligence Not identified BIS, GL Indicators client for each applicable KPI?
Business Intelligence Financials Intelligence Not identified BIS, GL Security Which BIS responsibilities should be able to see which KPIs?
Are any key performance measures related to financial management
Business Intelligence Financials Intelligence Not identified BIS, GL Indicators currently tracked?
If yes, which ones? How are they evaluated? Who receives the results of
Business Intelligence Financials Intelligence Not identified BIS, GL Indicators these measures?
Which natural accounts are classified as Revenue by the client? Validate
against FSGs (Financial Statement Generator) accounts to ensure that
Business Intelligence Financials Intelligence Not identified BIS, GL Reporting appropriate accounts are included.
Which natural accounts are classified as Expenses by the client? (should

include ALL--variable and fixed) Validate against FSGs (Financial
Statement Generator) accounts to ensure that appropriate accounts are
included.
Business Intelligence Financials Intelligence Not identified BIS, GL Reporting
Which natural accounts are classified as Current Assets by the client?
Validate against FSGs (Financial Statement Generator) accounts to ensure
Business Intelligence Financials Intelligence Not identified BIS, GL Reporting that appropriate accounts are included.
Which natural accounts are classified as Current Liabilities by the client?

Which natural accounts are classified as Variable Costs by the client?
Which natural accounts are classified as Preferred Stock Dividends by the

client? Validate against FSGs (Financial Statement Generator) accounts
to ensure that appropriate accounts are included.
How many basic and diluted shares were outstanding per quarter for each
of the last 3 years? Can enter Actuals and Planned numbers as available.
What stock splits have occurred in the last 3 years, or are planned to occur?
Business Intelligence Financials Intelligence Not identified BIS, GL Reporting Have any dividends been paid, or are planned to be paid?
Business Intelligence Financials Intelligence Not identified BIS, GL Financials Setup What does the client want to use for a default estimated tax rate?
Business Intelligence Human Resources Intelligence Not identified BIS HR Setup Is Oracle Payroll being used? If not, an interface? With who?
Is the seeded Oracle element Overtime used to track employees OT? If
Business Intelligence Human Resources Intelligence Not identified BIS HR Setup not, what? Is there more than 1 OT element?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are HR Budgets set up? (includes rollups and budget types)
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are salary grades set up?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are jobs set up?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Ensure that security profiles have already been set up.
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are EEO Categories set up? (this is called Job Category in BIS)
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Ensure that at least 1 payroll is defined.
Are performance ratings set up in Oracle? Are performance ratings
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup entered on employees assignments?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are skills and/or competencies tracked in Oracle?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Are applicants tracked in Oracle?
Business Intelligence Human Resources Intelligence Not identified BIS, HR HR Setup Is Oracle used for recruiting?
Business Intelligence Human Resources Intelligence Not identified BIS, HR Reporting determine this?
Business Intelligence Human Resources Intelligence Not identified BIS, HR Indicators determine this?
Business Intelligence Human Resources Intelligence Not identified BIS, HR Indicators to client? Which users would prefer to see these KPIs?
Business Intelligence Human Resources Intelligence Not identified BIS, HR Indicators client for each applicable KPI?
Business Intelligence Human Resources Intelligence Not identified BIS, HR Security Which BIS responsibilities should be able to see which KPIs?
Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Categories defined? (INV)
Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Category Sets defined? (INV)
Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are ABC Groups defined? (INV)
Business Intelligence Operations Intelligence Inventory BIS, INV Operations Setup Are Cycle Counts set up? (INV)
Generate Do you perform multi-dimensional analysis? I.e. forecast accuracy by
BIS, Demand Performance product, by region, by customer, by sales rep?
Business Intelligence Operations Intelligence Manage Forecasts Planning Measures
Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup Is the MPS (Master Production Schedule) in Oracle? (MRP)
Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup Are Plan names set up in Oracle? (MRP)
Which Price list will be used for default? (system profile value setting)
Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup
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RD.020 Business Process Questionnaire
Business Intelligence Operations Intelligence MRP BIS, MRP Operations Setup What is the default Percent Discount given to customers?
BIS, Operations Which BIS reports will be useful to the client? Who was interviewed to
Business Intelligence Operations Intelligence Not identified Intelligence Reporting determine this?
BIS, Operations Which delivered KPIs will be useful to the client? Who was interviewed to
Business Intelligence Operations Intelligence Not identified Intelligence Indicators determine this?
BIS, Operations Are additional KPIs required in order for the Indicators section to be useful
Business Intelligence Operations Intelligence Not identified Intelligence Indicators to client? Which users would prefer to see these KPIs?
BIS, Operations What Target, Minimum value and Maximum Value should be set for the
Business Intelligence Operations Intelligence Not identified Intelligence Indicators client for each applicable KPI?
BIS, Operations Which BIS responsibilities should be able to see which KPIs?
Business Intelligence Operations Intelligence Not identified Intelligence Security
Business Intelligence Operations Intelligence Order Entry BIS, OE Operations Setup Are Warehouses defined? (OE)
Business Intelligence Operations Intelligence Planning BIS, Planning Operations Setup Are Forecast Sets defined? (Planning)
Business Intelligence Operations Intelligence Purchasing BIS, PO Operations Setup Are Products defined? (PO) (called Commodities in BIS)
Who will use the BIS product? (may not be able to generate a detailed list
Business Intelligence Overview Setup Not identified BIS Security at this time)
Which responsibilities are included in this list? (may not be able to
Business Intelligence Overview Setup Not identified BIS Security generate a detailed list at this time)
How many "key" or super users will there be for BIS? (may not be able to
Business Intelligence Overview Setup Not identified BIS Security generate a detailed list at this time)
Map each intended BIS user to each BIS module(s) and reporting focus
areas to which he/she should have access. (may not be able to generate
Business Intelligence Overview Setup Not identified BIS Security a detailed list at this time)
Recognizing that viewing KPIs and Notifications is security-based, which

responsibilities will be needed to allow for appropriate differentiation of what
users can see on their home page? (may not be able to generate a
detailed list at this time)
Business Intelligence Overview Setup Not identified BIS Security
Business Intelligence Overview Setup Not identified BIS Security Will there need to be terminal security for BIS?
What should the ongoing process be to approve and/or enter target values
Business Intelligence Overview Setup Not identified BIS Maintenance for each BIS responsibility?
Who will enter target values in BIS? (may not be able to generate a
Business Intelligence Overview Setup Not identified BIS Maintenance detailed list at this time--what type of user/role?)
What is the process for entering target values in BIS? Will new targets be
Business Intelligence Overview Setup Not identified BIS Transactions entered upon request, or at a specific time interval?
How many users may be accessing and using BIS at one time? How will
this differ at initial rollout compared to three or six months into use?
Business Intelligence Overview Setup Not identified BIS Performance
How many users will likely be accessing and using BIS at one time? How
will this differ at initial rollout compared to three or six months into use?
Business Intelligence Overview Setup Not identified BIS Performance
Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Groups been set up?
Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Channels been set up?
Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Has Interest Type been set up?
Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Customer Names been set up in Oracle?
Business Intelligence Sales Intelligence Not identified BIS, Sales Sales Setup Have Sales Reps been set up in Oracle?
Business Intelligence Sales Intelligence Not identified BIS, Sales Reporting determine this?
Business Intelligence Sales Intelligence Not identified BIS, Sales Indicators determine this?
Business Intelligence Sales Intelligence Not identified BIS, Sales Indicators to client? Which users would prefer to see these KPIs?
Business Intelligence Sales Intelligence Not identified BIS, Sales Indicators client for each applicable KPI?
Business Intelligence Sales Intelligence Not identified BIS, Sales Security Which BIS responsibilities should be able to see which KPIs?
(CI) Customer Interaction Are there any operations/processes that you want to eliminate for Installed
Management Care Environment Creation Set up Infrastructure Service Core Business Base Maintenance
(CI) Customer Interaction Are there any time intensive operations for Installed Base Maintenance that
Management Care Environment Creation Set up Infrastructure Service Core Business you wish to streamline.
(CI) Customer Interaction Do you Maintain an installed base of customer/product information
Management Care Environment Creation Set up Infrastructure Service Core Business
(CI) Customer Interaction How do you audit your Installed Base Information
(CI) Customer Interaction How do you maintain installed base information about Distributor End
Management Care Environment Creation Set up Infrastructure Service Core Business Users?
(CI) Customer Interaction How do you maintain your Installed Base information
(CI) Customer Interaction How do you track customer/product information for customers with multiple
Management Care Environment Creation Set up Infrastructure Service Core Business ship-to and bill-to addresses
(CI) Customer Interaction How much detail do you maintain about your installed base - to what level
Management Care Environment Creation Set up Infrastructure Service Core Business do you break down the product information
(CI) Customer Interaction Who has access to your installed base information?
(CI) Customer Interaction Do you group multiple customer/ products into systems for tracking and
Management Care Management Deliver Care Service Core Business service program purposes?
(CI) Customer Interaction Do you have any other types of transfers of equipment from one customer
Management Care Management Deliver Care Service Core Business to another?
(CI) Customer Interaction Do you ship to any Distributors who then re-ship the same products to end
Management Care Management Deliver Care Service Core Business users
(CI) Customer Interaction Do you transfer customer/product information from the distributor to the end
Management Care Management Deliver Care Service Core Business user?
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(CI) Customer Interaction How do you receive the information about distributor sales:
Management Care Management Deliver Care Service Core Business
(CI) Customer Interaction How is this maintained - do you maintain end user information?
Management Care Management Deliver Care Service Core Business
(CI) Customer Interaction Are Customer Satisfaction Surveys performed in-house, or by 3rd Party
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business Orgs?
(CI) Customer Interaction Are Customer Satisfaction surveys utilized?
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Metric
(CI) Customer Interaction Are service requests reviewed for product improvement?
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business
(CI) Customer Interaction Are Service requests monitored to determine end-user training needs?
(CI) Customer Interaction Are service requests monitored to improve service responses?
(CI) Customer Interaction Are service requests reviewed for new product development?
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business
(CI) Customer Interaction Are service requests reviewed for product preventive maintenance schedule
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Business changes?
(CI) Customer Interaction Are Service Requests/Problem resolutions monitored to determine field
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Metric service Tech. Training requirements?
(CI) Customer Interaction Are service requests/response times used to evaluate service technician
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Metric staffing levels?
(CI) Customer Interaction Are service requests/response times used to evaluate service technician
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Metric territory assignments?
(CI) Customer Interaction Customer What analysis needs are there? By whom?
Management Care Performance Evaluation Report Care Performance Intelligence Metric
(CI) Customer Interaction Customer What reporting needs are there? By whom?
Management Care Performance Evaluation Report Care Performance Intelligence Reporting
(CI) Customer Interaction Describe the call flow that is used in the present service process
Management Perform Care Management Deliver Care Customer Support Business
(CI) Customer Interaction Do you create customer invoices based on service request fulfillment
Management Perform Care Management Deliver Care Customer Support Business information
Do you record material and miscellaneous expenses in fulfillment of service
Customer requests
Support/Field
(CI) Customer Interaction Service/Mobile Field
Management Perform Care Management Deliver Care Service Business
Do you search the database to review if similar requests have been
(CI) Customer Interaction previously received and use this information to help in the resolution of the
Management Care Environment Creation Set up Administration Customer Support Business problem?
(CI) Customer Interaction How do the selling and ordering Orgs interface with the service Orgs? Are
Management Care Environment Creation Set up Administration Customer Support Business they the same?
(CI) Customer Interaction How does the selling Org know what products have been sold to whom,
Management Care Environment Creation Set up Administration Customer Support Reporting and/or are being serviced today?
(CI) Customer Interaction How is information passed from the selling Org. to the Service Org.
Management Care Environment Creation Set up Administration Customer Support Reporting
(CI) Customer Interaction How many service requests /month are received?
Management Care Environment Creation Set up Administration Customer Support Reporting
(CI) Customer Interaction Are Customers ranked and/or classified according to importance?
Management Care Environment Creation Set up Infrastructure Customer Support Business
(CI) Customer Interaction Are scripts used to guide call center personnel through the information-
Management Care Environment Creation Set up Infrastructure Customer Support Business gathering process for service requests??
(CI) Customer Interaction Do you have a need to know how many Open Service Requests exist for
Management Care Environment Creation Set up Infrastructure Customer Support Business / Reporting this customer?
(CI) Customer Interaction Do you have a need to know if one (or more) existing Service Requests is
Management Care Environment Creation Set up Infrastructure Customer Support Business / Reporting Open for the problem being discussed?
(CI) Customer Interaction Does the customer have access to self-service support? Fax-back? Web
Management Care Environment Creation Set up Infrastructure Customer Support Business Access?
(CI) Customer Interaction How are incoming calls handled during off hours?
(CI) Customer Interaction How do you classify the service request types? (Service and Repair /
Management Care Environment Creation Set up Infrastructure Customer Support Reporting Preventive Maintenance/installation/ End-user training)
(CI) Customer Interaction What criteria is used for ranking/classification?
(CI) Customer Interaction What days/hours is the Call-center staffed?
(CI) Customer Interaction What is the general duration of each call?
Management Care Environment Creation Set up Infrastructure Customer Support Reporting
(CI) Customer Interaction What is the percentage of each type of call received?
Management Care Environment Creation Set up Infrastructure Interaction History Reporting
(CI) Customer Interaction What Types of calls do you get? Requests for Action? Requests for
Management Care Environment Creation Set up Infrastructure Customer Support Reporting Information?
(CI) Customer Interaction What types of customer returns do you have?
Management Care Environment Creation Set Up Infrastructure Depot Repair Business
(CI) Customer Interaction Are subsequent calls related to the service request assigned to the same or
Management Care Environment Creation Set up Infrastructure Customer Support Business different Tech/rep?
(CI) Customer Interaction How are incoming contacts acknowledged to customers?( Call # / e-
Management Care Environment Creation Set up Infrastructure Customer Support Business mail/notifications/ letter/postcard/phone call).
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Are you able to create links between service requests - for example: to link
service requests for the same problem or to link service requests so that a
detailed description used on one can be linked to a new request?
(CI) Customer Interaction
Management Care Management Deliver Care Customer Support Business
(CI) Customer Interaction Do you record detailed descriptions of the customers reported problem?
Management Care Management Deliver Care Customer Support Business
(CI) Customer Interaction How do you track the services already provided under the
Management Care Management Deliver Care Customer Support Reporting contract/warranty?
(CI) Customer Interaction If the call is for help in solving a problem, how does the problem resolution
Management Care Management Deliver Care Customer Support Business / Reporting process work? What is the result of each call?
(CI) Customer Interaction Are previous service requests/resolutions looked up?
Management Care Management Determine Care Customer Support Reporting
(CI) Customer Interaction Do customers have access to the knowledge base?
Management Care Management Determine Care Customer Support Business
(CI) Customer Interaction How do know the level of service to give them?
Management Care Management Determine Care Customer Support Reporting
(CI) Customer Interaction Is customer access to the Knowledge base included as part of the Service
Management Care Management Determine Care Customer Support Business contract?
(CI) Customer Interaction Is customers' access to the knowledge base limited or full?
(CI) Customer Interaction Is customers' access to the knowledge base restricted to certain customers,
Management Care Management Determine Care Customer Support Business or unrestricted and available to all?
(CI) Customer Interaction Which departments/individuals have access to the knowledge base?
(CI) Customer Interaction Do you enter specific product information when you enter a service
Management Care Management Identify Care Customer Support Business request?
(CI) Customer Interaction Do you now know which products are installed at your customers sites?
Management Care Management Identify Care Customer Support Business
(CI) Customer Interaction How are callers identified? By Customer name/Customer number/or
Management Care Management Identify Care Customer Support Business Contact Name?
(CI) Customer Interaction How does the Customer give key identifiers to identify themselves to you?
Management Care Management Identify Care Customer Support Business What information is given?
(CI) Customer Interaction Will callers also be identified by product in the Installed Base?
(CI) Customer Interaction How does a Customer know how to contact you?
Customer What methods are available to Customers to contact the Company? (Phone
(CI) Customer Interaction Support/iSupport/Fi / Fax / Website / Mail)
Management Care Management Identify Care eld Service Business
(CI) Customer Interaction Describe the Customer return process. What is tracked?
Management Care Management Track & Close Care Request Depot Repair Business
(CI) Customer Interaction How do you maintain your data about customer service requests
Management Care Management Track & Close Care Request Customer Support Business
(CI) Customer Interaction If Reps/techs are dispatched, how do they record their activity and
Management Care Management Track & Close Care Request Field Service Business expenses?
(CI) Customer Interaction How would you like to see visibility about how you perform for your
Management Care Performance Evaluation Analyze Statistics & Feedback Customer Support Reporting customer.?
(CI) Customer Interaction What type of paperwork is produced? Must it be paper?
Management Care Performance Evaluation Report Care Performance Customer Support Business
Analyze Service Performance
(CS) Customer Service Service Evaluation - (CSS07) Measurements Service Business How do you audit information about your service programs?
Customer
(CS) Customer Service Service Evaluation - (CSS07) Analyze Customer Feedback Data Intelligence Metric How do you measure Customer Satisfaction?
Customer
(CS) Customer Service Service Evaluation - (CSS07) Analyze Customer Feedback Data Intelligence Metric How satisfied are your customers with your Services today?
Analyze Field Engineer Utilization
(CS) Customer Service Service Evaluation - (CSS07) Rate Field Service Metric How do you estimate the costs for a field technical onsite visit?
Do you track replacement of items at customer premises - swap
(CS) Customer Service Service Evaluation - (CSS07) Analyze Product Performance Data Mobile Business customer/parts serial numbers, etc.
(CS) Customer Service Service Evaluation - (CSS07) Analyze Product Performance Data Field Service Metric Is the reason for failure and remedial action recorded
(CS) Customer Service Service Evaluation - (CSS07) Identify and Size Revenue ALL Reporting How is revenue recognized?
Determine and Report Service
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting Where in your accounting cycle do you run standard reports for Service
Determine and Report Service Are Service reports standard across multiple Sets of Books, for example,
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting subsidiaries?
Determine and Report Service Are Service reports standard across multiple levels within a set of books,
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting i.e. divisions?
Determine and Report Service Do some of these Service reports belong in a report set - always being run
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting together?
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting Do the separate business units run their own Service reports
Determine and Report Service Do you provide a Key of content/information somewhere on the Service
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting reports
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting How do you update a Service report distribution list?
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting How long does it take to update a Service report distribution list?
Analyze Field Engineer Utilization
(CS) Customer Service Service Evaluation - (CSS07) Rate Field Service Business How many visits are made by Field Engineers in a day
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(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting Is the process to update a Service report distribution list documented?
Determine and Report Service Is there any requirement for on-line (soft copy) distribution and/or remote
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting location printing for Service reports
Determine and Report Service Is there any Service reporting requirements that your current reports do not
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting meet?
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances All Reporting What account codes and/or descriptions are required on Service reports?
Determine and Report Service Customer
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Intelligence Reporting What are the Strengths? Weaknesses?
Determine and Report Service What are your Service reporting requirements with respect to summary vs
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting detailed formats.
Analyze Service Performance Customer
(CS) Customer Service Service Evaluation - (CSS07) Measurements Intelligence Reporting What business performance statistics do you monitor for Service
Determine and Report Service What is the criteria for determining who should get a copy of the Service
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances All Reporting reports?
Determine and Report Service What reports do you currently generate to meet your Service reporting
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting requirements
Determine and Report Service What Service reports are grouped together on a regular basis and printed in
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Service Intelligence Reporting one print run?
Determine and Report Service What type of printers do you run Service Reports on? Where are they
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting located?
Determine and Report Service Who performs the tasks associated with updating a Service report
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances All Reporting distribution list?
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances ALL Reporting Who receives a copy of the Service Reports?
Analyze Service Performance Customer
(CS) Customer Service Service Evaluation - (CSS07) Measurements Intelligence Business What analysis needs are there? By whom?
Determine and Report Service Customer
(CS) Customer Service Service Evaluation - (CSS07) Measure Variances Intelligence Reporting What reporting needs are there? By whom?
Do you estimate time to arrival for Field Service Technicians going from job
(CS) Customer Service Service Fulfillment - (CSS02) Analyze Benchmark Field Service Business to job
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Depot Repair Business Do you Perform " Depot Repair"
Are Depot Repair Work orders assigned to Technicians based on their skill
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Depot Repair Business levels?
Are Field Engineers available on stand-by, if so when can they be
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business dispatched
Are Field Engineers given a days schedule or are they assigned a new job
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business after completion of the previous
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Metric Are Field Engineer's vacation, training and other non-availability recorded
(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business Are preventative maintenance visits automatically scheduled
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Reporting Are repeat visits soon after an installation or repair monitored
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Are there any seasonal or other fluctuations in the number of visits
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Are there standard times for types of work or call symptoms
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Are they assigned repair jobs by System or Product?
Can a Field Engineer be working on more than one job concurrently when
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business on a customer site
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Can a Field Engineer do installations as well as repairs
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Can a Field Engineer do preventative maintenance
Can a Field Engineer do work on a Time and Materials basis where there is
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile, Pricing Business no Service Contract
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Validation Can all these types of work be handled by a Field Engineer
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business Can Field Engineers be taken off low priority jobs
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business Can the customer specify which Field Engineer will be sent
Describe the Dispatch rules: Request Priority/ First come-First
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business served/Customer ranking
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Do Field Engineers work rosters or shift patterns if so how are they defined
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Do some jobs require more than one person and/or skill set
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Do you assign field engineers to handle specific problems or customers?
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business Do you capture engineer time for specific service requests
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business Do you group field engineers together based on skill and ability?
Does communications have to be proactive/real-time or will the Field
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business Engineer connect when it is convenient
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Reporting Does the Field Engineer have to record time of arrival on site
Does the Field Engineer update the time required for the job, thus
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric amending likely availability for the next job
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business Does the work time allowed vary according to skill level
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business How is the call-intake/dispatch/planning department organized
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business How many calls will a Field Engineer handle in an average day
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Metric How much time does a Field Engineer spend travelling in an average day
If a job is recorded as uncompleted is it automatically assigned to the same
(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business Field Engineer the next day as his first job
If contractors are not to be part of the system how will work be dispatched
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Reporting and progress recorded
(CS) Customer Service Service Fulfillment - (CSS02) Prioritize Requests Field Service Business If yes, how are engineers assigned to specific service requests?
374357147.xls Page 5
Is accurate data available for use by the optimization rules e.g. mileages,
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business / Reporting costs
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Validation Is performance against contractual conditions measured
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric Is performance of actuals v standard times analyzed
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric Is the actual time spent on the job recorded
Is the Field Engineer given information as to how to get access to the
(CS) Customer Service Service Fulfillment - (CSS02) Set Appointments Field Service Business premises and contact information
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Validation Is the mean time between failures monitored
Is the number of "trivial" visits to a customer or account measured can this
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Business result in a customer billing
Is the time to respond and time to fix measured, can failure to comply with
(CS) Customer Service Service Fulfillment - (CSS02) Track Service Plan Field Service Metric contractual conditions result in penalty payments
What are the constraints that can be over-ruled in scheduling Field
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business Engineers
What are the constraints that MUST be matched in scheduling Field
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business Engineers
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What are the rules for continuing to work after normal end of day
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Mobile Business What is the duration of an average field service visit
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What is the escalation process if response to requests exceeds set times
(CS) Customer Service Service Fulfillment - (CSS02) Manage Schedules and Capacity Field Service Business What percentage of jobs require more than one Field Engineer to attend
(CS) Customer Service Service Fulfillment - (CSS02) Assign Requests Field Service Business What preferences/rules are used in scheduling Field Engineers
What type of Communication will be used to notify Field service reps and
Sales Persons of Service requests and Other Customer interactions? Via
(CS) Customer Service Service Fulfillment (CSS02) Assign Requests Field Service Business workflow or E-mail / Notifications?
(CS) Customer Service Service Fulfillment (CSS02) Prioritize Requests Field Service Metric Which of the above types of work uses most of the Field Engineers time
(CS) Customer Service Defect Resolution (CSS03) Deliver Repaired Products Customer Support Business Do you send replacement parts (in lieu of sending a technician)?
(CS) Customer Service Defect Resolution (CSS03) Query Problems in Knowledge Base Field Service Business Does the Field Engineer have access to the units service/repair history
(CS) Customer Service Manage Schedules and Capacity Mobile Business Are Service Techs/Reps dispatched? Describe the Process.
Customer Service Administration Define and Maintain Service
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business Are all Field Engineers computer literate
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are any changes planned?
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business Are the field service reps "billed out" by skill level? How Many? (of each)
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are the field service reps "Graded" by skill level?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are the service reps "Billed out" by skill level?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are the service reps "Graded" by skill level?
(CS) Customer Service (CSS01) Infrastructure and Deployment ALL Business Are there any processes that you would like to eliminate?
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business Are there IT resources identified to support Field Engineers
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business Are your Field Service Techs/Engineers graded by skill level?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are your Service Orgs cost or profit centers?
Customer Service Administration Define and Maintain Service By what means are Products and Services sold? What are the order-taking
(CS) Customer Service (CSS01) Infrastructure and Deployment Sales products Business requirements? Do you have any idea of the order volumes?
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Can refurbished parts be used for repairs
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Can repairs be made by replacement
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Can the Field Engineer get parts couriered to site
Customer Service Administration Define and Maintain Service Can units being serviced or repaired be mobile with a "one-time" address
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business e.g. truck
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business Do you create invoices for your repair services?
Customer Service Administration Define and Maintain Service Do customers hold stocks of spares, if so who owns them and when are
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business / Reporting they billed
Customer Service Administration Define and Maintain Service Do refurbished parts have a "life" (counter value" which has to be
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business considered when sold or used in a subsequent repair
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business / Reporting Do unit locations have to be recorded within an address for a large site
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business Do you bill for expensed items when performing repair services?
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business Do you bill for labor when you perform repair services?
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business Do you charge customers for repairs based on product attributes/qualities?
(CS) Customer Service (CSS01) Infrastructure and Deployment Service Contracts Business Do you charge customers for repairs that are out of warranty?
374357147.xls Page 6
Customer Service Administration Define and Maintain Service Do you create separate repair lines for each item with a different serial
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business number?
Customer Service Administration Define and Maintain Service Do you create work orders in order to track time and materials against
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business customer repairs?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Do you have a written" Knowledge base" of known problems and fixes?
Customer
Customer Service Administration Define and Maintain Service Support/Depot
(CS) Customer Service (CSS01) Infrastructure and Deployment Repair Business Do you maintain separate price lists for your service billings?
Customer Service Administration Define and Maintain Service Do you track items by serial number when they are received back for
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Metric repair?
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Metric Do you track repair jobs through the manufacturing repair process?
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Does the Field Engineer carry with him a stock of spare parts
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Does the Field Engineer requisition for consumable items
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How are adjustments to closed periods for Service Handled
Customer Service Administration Define and Maintain Service How are Service reps paid? Salary? Exempt/non-exempt? Hourly? %
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Billing?
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Security How do Field Engineers connect with the existing service system
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How do they interact (connect)with your service system today?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How do you envision it in the future? (Same/ different)
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How do you maintain information regarding customer returns?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How do you open/close an accounting period for Service Requests
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business How does his stock of spares get replaced
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business / Reporting How does the "counter" information on a product get updated
Customer Service Administration Define and Maintain Service How long does it take to open/close an accounting period for Service
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Requests
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business How many Service Call Centers do you operate?
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business How will Field Engineers laptops be repaired or replaced
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business How will Field Engineers palm devices be repaired or replaced
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business How will new releases of software be issued to Field Engineers
(CS) Customer Service (CSS01) Infrastructure and Deployment Inventory Business Identify and note all AssembleTo Order (ATO) items on the Item master
(CS) Customer Service (CSS01) Infrastructure and Deployment Inventory Business Identify and note all Configurable items on the Item master.
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Validation Is address and location information accurate and complete
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Is closing an accounting period for Service Requests a hard or a soft close
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business Is the RMA process documented?
Customer Service Administration Define and Maintain Service Is the schedule to open/close an accounting period for Service Requests
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business documented
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business What are the expected gains to be derived from the change(s)?
(CS) Customer Service (CSS01) Infrastructure and Deployment Field Service Business What are your Service Engineer Territories?
Customer Service Administration Define and Maintain Service What communication/network structure is preferred to connect Field
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Security Engineers laptops to central server
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business What types of products and service offerings do you have today?
Customer Service Administration Define and Maintain Service Who maintains the information regarding Depot Repair- eg. The RMA
(CS) Customer Service (CSS01) Infrastructure and Deployment Depot Repair Business process?
Customer Service Administration Define and Maintain Service Will Field Engineers be able to keep personal data (phone numbers, to dos
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business etc.) on their laptops
Customer Service Administration Define and Maintain Service Will Field Engineers be able to keep personal data (phone numbers, to dos
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Business etc.) on their palm devices
Customer Service Administration Define and Maintain Service Will word-processing documents, invoices, spreadsheets, etc. be attached
(CS) Customer Service (CSS01) Infrastructure and Deployment CRM Foundation Business to Service records for view by system users?
Field
Customer Service Administration Define and Manage Service Service/Customer
(CS) Customer Service (CSS01) Organization Support Business Create a chart linking the Service Jobs to the Service groups
Field
Customer Service Administration Define and Manage Service Service/Customer Define the Service Groups (roles: products serviced, customers assigned,
(CS) Customer Service (CSS01) Organization Support Business area covered, etc.) within each department in your Service Organization
374357147.xls Page 7
Field
(CS) Customer Service (CSS01) Organization Support Business What are the Service Jobs (tasks) within your Organization
Customer Service Administration Define and Manage Service
(CS) Customer Service (CSS01) Organization Customer Support Business What types of Customer interaction methods will you/do you use?
Customer Service Administration
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business Are Field Engineers "graded" by skill type and/or level
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business Are Sales Leads used for Depot repair lead generation?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business Are Sales Leads used for Service Contract lead generation?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business Are service requests used for lead generation?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business Are Service Techs/Reps dispatched? Describe the Process.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Installed Base Business Are there Package deals?
Customer Service Administration Service/ OE / Inv /
(CS) Customer Service (CSS01) Define Service Delivery Strategy BOM Business Are there product Configuration requirements?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business Are your service events Time-based or Counter-based ?
Customer Service Administration At what level(s) do you track the product? orderable product vs.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Installed Base Reporting component? Serial Numbers? Revisions? Upgrades?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business Can a Field Engineer bring back a part for refurbishment
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business Can a Field Engineer issue a quote on-site for a Time and Material repair
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business Can a Field Engineer issue an invoice for work done on-site
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business Can a Field Engineer raise a service contract
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Management Business Can Services be sold with the Product?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business Define all Service Programs, including Duration.
Customer Service Administration Determine any additional Order transaction types that will be used.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Installed Base Business (Loaned: Loaner unit shipped. Advance Exchange: Replacement Shipped.)
Customer Service Administration Determine which products on your Item Master are serviceable and note
(CS) Customer Service (CSS01) Define Service Delivery Strategy Inventory Business them.
Customer Service Administration Do Field Engineers have access to technical information and knowledge
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business based tools for resolving problems
Customer Service Administration Do Upgrades and Replacements inherit support services from existing
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business products?
Do you offer services based on local time zone (at your customer's location
Customer Service Administration - i.e. CA) or based on your time zone (the dispatch facility location - i.e.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business NY)?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business Do you Service only those products that you sell, or other products as well?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business Do you use third party Service providers for specialized services?
Customer Service Administration Does the Field Engineer record changes in product configuration e.g.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Reporting addition of new options and serial no.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Capture Business For how long Are quotes valid?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business How are Field techs/Reps Dispatched?
Customer Service Administration How often (%) are Services sold after the Product has already been
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Management Business / Reporting delivered/installed?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Management Business / Reporting How often (%) are Services sold with the Product?
Customer Service Administration If Applicable, are your Contracts based on Unit operating Time or action
(CS) Customer Service (CSS01) Define Service Delivery Strategy Service Contracts Business Counts?
Customer Service Administration If Field Engineer territories are allocated according to fixed rules, what are
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Validation they
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business If you service other products, how do you define and track them?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Service Intelligence Business Is the Installed Base used for sales prospecting?
Customer Service Administration Prepare a list of Repair Diagnoses Codes to be used to describe standard
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business repairs. (Ex: Broken, Burnt, Shorted. Worn,etc. )
Prepare a list of Repair Reject Reasons to be used to explain why a repair

was not performed. (Ex: OBS: Obsolete: Unit is Obsolete. REPL:
Customer Service Administration Replace,DoNot Repair.HICOST: Cost is too high. LOCOST:Cost estimate is
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business too low.
Customer Service Administration Prepare a list of Territories to be used when managing your service
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business / Reporting Personnel
Customer Service Administration Contracts/Installed
(CS) Customer Service (CSS01) Define Service Delivery Strategy Base Business What Counter-based events do you use?
374357147.xls Page 8
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business What are the diagnosis codes you use?
Customer Service Administration What are the dispatch Support Levels you will use. Ex: Level I,Level II,
(CS) Customer Service (CSS01) Define Service Delivery Strategy Mobile Business Level III,Master Tech, Trainee, etc.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Capture Business What are the Standard Terms and Conditions for normal item quotes.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business What are the Repair Statuses you use?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business What are the Timezones your company operates in?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business What are the workflows that are used in your service processes?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business What are your Service Request Action Types
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business What are your Service Request severity codes
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business What are your Depot Repair Processes?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business What are your Labor coverage amounts for service Coverages.
Customer
Customer Service Administration Support/Depot
(CS) Customer Service (CSS01) Define Service Delivery Strategy Repair Business What are your Labor Billing Rates?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business What are your Material coverage dollar amounts for service Coverages.
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business What are your Service Coverage days of the week and hours.
Customer
(CS) Customer Service (CSS01) Define Service Delivery Strategy Repair Business What Billing types do you use?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business What is the Expense dollar amounts for service Coverages.
Customer Service Administration What is the frequency, duration, time, and tolerance of all events that occur
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business in your service process.
Customer Service Administration What other information does the Field Engineer require to have for the
(CS) Customer Service (CSS01) Define Service Delivery Strategy Field Service Business product
(CS) Customer Service (CSS01) Define Service Delivery Strategy Contracts Business What Time-based events do you use?
Customer
(CS) Customer Service (CSS01) Define Service Delivery Strategy Repair Business What Transaction Bill types do you use?
Customer
(CS) Customer Service (CSS01) Define Service Delivery Strategy Repair Business What Transaction Groups do you use?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business When is Replacement a better solution than Repair?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Depot Repair Business Which types of Services require Depot Repair?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Order Capture Business Who/what determines pricing/discounts granted on quotes?
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Are there any processes you would like to eliminate
Customer Service Administration Define and Maintain Service Are there any time intensive processes with maintaining your service
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business program information that you would like to automate.
(CS) Customer Service (CSS01) Infrastructure and Deployment Web Customers Business Does your Company have an Interactive website?
(CS) Customer Service (CSS01) Infrastructure and Deployment Contracts Business How do you audit your information for expiring service programs?
Customer Service Administration Define and Maintain Service How do you maintain information about your service programs (different
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business service options?)
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business Is a Call Center utilized to receive all incoming Calls?
Customer Service Administration Define and Maintain Service What system is the source of information for Mobile Field Service, if Oracle
(CS) Customer Service (CSS01) Infrastructure and Deployment Mobile Validation Service being used what release will be running
(CS) Customer Service (CSS01) Infrastructure and Deployment Customer Support Business What type of service related training is given to Call center personnel?
(CS) Customer Service (CSS01) Infrastructure and Deployment Web Customers Business Will your customers be able to log service requests through the Website?
(CS) Customer Service (CSS01) Organization Mobile Business Are the field service reps assigned by System or Product?
(CS) Customer Service (CSS01) Organization Mobile Business Are the field service reps Assigned to Customers?
(CS) Customer Service (CSS01) Organization Mobile Business Are the field service reps Assigned to Territories?
(CS) Customer Service (CSS01) Organization Customer Support Business Are the service reps all employees, or are some Contractors?
(CS) Customer Service (CSS01) Organization Service Business Are the service reps assigned by System or Product?
(CS) Customer Service (CSS01) Organization Customer Support Business Are the service reps Assigned to Customers?
374357147.xls Page 9
(CS) Customer Service (CSS01) Organization Field Service Business Are the service reps Assigned to Territories?
Field
(CS) Customer Service (CSS01) Organization Support Business Are they all employees, or are some Contractors?
Field
(CS) Customer Service (CSS01) Organization Support Business Are they on some type of "incentive" plan?"
(CS) Customer Service (CSS01) Organization Customer Support Business Associate the employee positions within your company to the Service Jobs.
Customer Service Administration Define and Manage Service Create a chart associating the Support Levels to the employees in your
(CS) Customer Service (CSS01) Organization Customer Support Business service orgs, if applicable. (Ex: J Jones-Trainee. R. Brown-Master Tech)
(CS) Customer Service (CSS01) Organization Customer Support Business Do other departments receive copies of those quotes? Which ones?
(CS) Customer Service (CSS01) Organization Depot Repair Business Do you have Depot Repair Technicians?
(CS) Customer Service (CSS01) Organization Depot Repair Business Do your Depot Repair Techs specialize?(Task/ Type of equipment)
(CS) Customer Service (CSS01) Organization Mobile Business Do your Field Service Reps specialize?(Task/ Type of equipment)
(CS) Customer Service (CSS01) Organization Mobile Business How many contractors are used as Field Engineers
(CS) Customer Service (CSS01) Organization Mobile Business How many people are there in each of these roles
(CS) Customer Service (CSS01) Organization Customer Care Business How many people staff your call centers?
(CS) Customer Service (CSS01) Organization Customer Support Business How many Service Orgs. do you operate?
Customer Service Administration Define and Manage Service Is the Sales department/Sales rep assigned to the customer notified of a
(CS) Customer Service (CSS01) Organization Customer Support Business Service request?
Customer Service Administration Define and Manage Service What skills do the people staffing your call center have? (Product
(CS) Customer Service (CSS01) Organization Customer Care Business Knowledge/sales skills. etc.).
Customer Service Administration Define and Manage Service What business functions do you consider to be within the Service Org. and
(CS) Customer Service (CSS01) Organization Customer Support Business how are you operating today,by business entity?
Field
Customer Service Administration Define and Manage Service Service/Customer What types of people do you have in your Service organization? (Home-
(CS) Customer Service (CSS01) Organization Support Business based/ Dispatched)
Customer Service Administration Define and Manage Service Which Departments follow-up on service Requests after they have been
(CS) Customer Service (CSS01) Organization Customer Support Business closed?
(CS) Customer Service (CSS01) Organization Service Contracts Business Which Departments Market and sell Service Contracts?
(CS) Customer Service (CSS01) Organization Customer Support Business Which Departments receive and enter Service Requests?
Customer Service Administration Define and Manage Service Which departments within your Organization prepare and issue quotes to
(CS) Customer Service (CSS01) Organization Customer Support Business existing Customers?
Customer Service Administration Define and Manage Service Who performs the tasks associated with opening/closing an accounting
(CS) Customer Service (CSS01) Organization Customer Support Business period for Service Requests
(CS) Customer Service (CSS01) Organization Contracts Business Who performs the tasks related to your service billing?
Determine Service Programs and
Customer Service Administration warranty Terms and Conditions that Are any of your service contracts based on the number of service incidents
(CS) Customer Service (CSS01) Apply Service Contracts Business used by a customer during the contract period?
Customer Service Administration warranty Terms and Conditions that Are any of your service contracts based on unit operating hours or other
(CS) Customer Service (CSS01) Apply Service Contracts Business units of measure?
Customer Service Administration warranty Terms and Conditions that Are any of your warranties/service contracts based on unit operating hours
(CS) Customer Service (CSS01) Apply Service Contracts Business or other units of measure?
Create Warranties and Service

Programs to represent various
Customer Service Administration Support Services to be provided to
(CS) Customer Service (CSS01) Customers Service Contracts Business Are discounts applied if contracts are renewed prior to expiration?
Customer Service Administration warranty Terms and Conditions that
(CS) Customer Service (CSS01) Apply Field Service Business Are fixed times for arrival of Field Engineer negotiated with the customer
(CS) Customer Service (CSS01) Apply Service Contracts Business Are Service Contracts specific to customers or customer products, or either?
(CS) Customer Service (CSS01) Apply Installed Base Business Are the levels of service different for warranty service and paid services?

Customer Service Administration warranty Terms and Conditions that Are there any special service programs / warranties in place to cover some
(CS) Customer Service (CSS01) Apply Service Contracts Business known defects/problems?
Determine Service Programs and Customer

Customer Service Administration warranty Terms and Conditions that Support/Field Are there source Priorities? Units your company sold ahead of competitor
(CS) Customer Service (CSS01) Apply Service Business units?
374357147.xls Page 10
Programs to represent various Customer
Customer Service Administration Support Services to be provided to Support/Field Are your Service Charges calculated by Parts+ Labor, or are they a fixed
(CS) Customer Service (CSS01) Customers Service Business price based on the unit to be repaired?
Customer Service Administration warranty Terms and Conditions that Define any Service Starting Delays for all service programs and warranties,
(CS) Customer Service (CSS01) Apply Service Contracts Business if applicable.
Customer Service Administration warranty Terms and Conditions that Field Service,
(CS) Customer Service (CSS01) Apply Service Contracts Business Do contracts give guaranteed response times

Customer Service Administration Support Services to be provided to Do contracts have to cover a variety of hours of cover e.g. from Mon-Fri (9
(CS) Customer Service (CSS01) Customers Field Service Business to 5) to 365 days 24 hours per day
(CS) Customer Service (CSS01) Apply Service Contracts Validation Do contracts specify times of cover and access
(CS) Customer Service (CSS01) Apply Service Contracts Business Do different contract types get preference

(CS) Customer Service (CSS01) Customers Service Contracts Business Do you bill contracts for the next period (in advance)?

(CS) Customer Service (CSS01) Customers Service Contracts Business Do you bill contracts for the previous period (in arrears)?

Customer Service Administration Support Services to be provided to Do you bill for Parts, Labor or Expenses by Service Request or an
(CS) Customer Service (CSS01) Customers Field Service Business aggregation of several Service Requests combined?

(CS) Customer Service (CSS01) Customers Field Service Business Do you charge different rates for different Technician skill requirements?

Customer Service Administration Support Services to be provided to Do you charge different rates for different time of service is provided (have
(CS) Customer Service (CSS01) Customers Field Service Business shift multiplier or add on)?
(CS) Customer Service (CSS01) Apply Inventory Business Do you define all product warranties in the appropriate Item BOM?
Customer Service Administration warranty Terms and Conditions that Do you have any requirements for validation rules allowing certain Security
(CS) Customer Service (CSS01) Apply ALL Validation accounts to be valid with only certain other values.

Customer Service Administration warranty Terms and Conditions that Do you have documentation on your custom security requirements for
(CS) Customer Service (CSS01) Apply ALL Security Service
(CS) Customer Service (CSS01) Apply Contracts Business Do you have Financial Service (leasing or financing) contracts?

Customer Service Administration warranty Terms and Conditions that Do you have Professional Service contracts (Labor only or parts and labor)
(CS) Customer Service (CSS01) Apply Contracts Business not based on a product?
(CS) Customer Service (CSS01) Apply ALL Security Do you have security requirements for who can enter data for Service
Determine Service Programs and Do you have service programs that simultaneously terminate allowing new
Customer Service Administration warranty Terms and Conditions that programs to begin and extend the old ones so that all terminate
(CS) Customer Service (CSS01) Apply Service Contracts Business simultaneously?

Customer Service Administration warranty Terms and Conditions that Do you offer additional service programs for products that are covered
(CS) Customer Service (CSS01) Apply Service Contracts Business under warranty: (eg. Extended warranties, etc).

(CS) Customer Service (CSS01) Customers Service Contracts Business Do you offer Warranties with your products
(CS) Customer Service (CSS01) Apply Service Contracts Business Do you provide service programs on ATO models and items?
(CS) Customer Service (CSS01) Apply ALL Security Do you run security reports on a regular basis for Service?
(CS) Customer Service (CSS01) Apply Order Capture Business Do you sell service programs after the sale of a product?
374357147.xls Page 11
Customer Service Administration Support Services to be provided to Do you send automatic upgrades (new versions or new products entirely)
(CS) Customer Service (CSS01) Customers Service Contracts Business as part of a contract or extended warranty program?
(CS) Customer Service (CSS01) Apply Installed Base Business Do you use customer/product status for tracking your installed base?
Customer Service Administration warranty Terms and Conditions that Do you want the appropriate individuals to be notified automatically when a
(CS) Customer Service (CSS01) Apply Customer Support Business service request is entered?

(CS) Customer Service (CSS01) Customers Service Business Does a credit hold effect Service Coverage?
(CS) Customer Service (CSS01) Apply Service Contracts Business Does a Service Contract ever cover multiple customer levels?
(CS) Customer Service (CSS01) Apply Service Contracts Business Does a Service Contract ever cover multiple customer products?
(CS) Customer Service (CSS01) Apply Service Contracts Business Does a Service Contract ever cover multiple customer sites?
(CS) Customer Service (CSS01) Apply Service Contracts Business Does a Service Contract ever cover multiple customer systems?
Customer Service Administration warranty Terms and Conditions that Does an individual unit have a "life" beyond which they will not be serviced
(CS) Customer Service (CSS01) Apply Service Business or repaired
(CS) Customer Service (CSS01) Apply Service Contracts Reporting How are warranties monitored and controlled/Supported/tracked?
(CS) Customer Service (CSS01) Apply Service Contracts Business How do Warranties and Service contracts work together?
Customer Service Administration warranty Terms and Conditions that How do you handle modification of existing service programs - eg. Start and
(CS) Customer Service (CSS01) Apply Service Contracts Business end date modifications, etc.

(CS) Customer Service (CSS01) Apply Service Contracts Business How do you handle renewals of service contracts?
(CS) Customer Service (CSS01) Apply Service Contracts Business How do you handle termination of service programs?

(CS) Customer Service (CSS01) Apply Depot Repair Reporting How do you keep track of the Status of Depot repairs?
Customer Service Administration warranty Terms and Conditions that How do you maintain and update service durations for specific
(CS) Customer Service (CSS01) Apply Service Contracts Business customer/products?

Customer Service Administration warranty Terms and Conditions that How do you maintain history of multiple warranty, service programs against
(CS) Customer Service (CSS01) Apply Service Contracts Business specific customer/products?

(CS) Customer Service (CSS01) Apply Service Contracts Business How do you maintain service programs for ATO models and items?
Customer Service Administration warranty Terms and Conditions that How do you maintain transaction history against the different service
(CS) Customer Service (CSS01) Apply Service Contracts Business programs a customer may purchase?

(CS) Customer Service (CSS01) Apply Service Contracts Business How do you Maintain warranty information?
Customer Service Administration warranty Terms and Conditions that Service
(CS) Customer Service (CSS01) Apply Contracts/Pricing Business How do you price your service programs
(CS) Customer Service (CSS01) Apply Service Contracts Business How do you specify what products are covered by warranty?

(CS) Customer Service (CSS01) Apply Service Contracts Reporting How do you track your contract commitments and consumption?
Determine Service Programs and Order
Customer Service Administration warranty Terms and Conditions that Capture/Order How do you update your customer/product base when you add additional
(CS) Customer Service (CSS01) Apply Management Business service programs?

(CS) Customer Service (CSS01) Apply Service Contracts Business How does service billing work. Describe the process and Billing types.
(CS) Customer Service (CSS01) Apply Installed Base Business How Many customer/product types do you maintain?
374357147.xls Page 12
Customer Service Administration warranty Terms and Conditions that Capture/Order
(CS) Customer Service (CSS01) Apply Management Business How many different process flows do you have for orders for service

(CS) Customer Service (CSS01) Customers Service Contracts Business How many different service coverages do you offer to your customers?

Programs to represent various Order
Customer Service Administration Support Services to be provided to Capture/Or+K335de
(CS) Customer Service (CSS01) Customers r Management Business How many different service programs do you offer to your customers?
(CS) Customer Service (CSS01) Apply Installed Base Business How many different system types do you track?
Customer Service Administration warranty Terms and Conditions that Capture/Order
(CS) Customer Service (CSS01) Apply Management Business How many different types of Service Products do you offer
Customer Service Administration warranty Terms and Conditions that If you automatically renew, do you allow a 'grace period' (where the contract
(CS) Customer Service (CSS01) Apply Contracts Core Business stays in force for x time)?
Customer Service Administration warranty Terms and Conditions that If you automatically terminate, do you allow a 'grace period' (where the
(CS) Customer Service (CSS01) Apply Contracts Core Business contract stays in force for x time)?
Customer Service Administration warranty Terms and Conditions that On what day, after the customer contract has been created, is the first
(CS) Customer Service (CSS01) Apply Contracts Business invoice sent?
Customer Service Administration warranty Terms and Conditions that Do you have security reports on who can run Service data - by company, by
(CS) Customer Service (CSS01) Apply ALL Security cost center, etc?)
(CS) Customer Service (CSS01) Apply Service/Order Entry Business What are the Sales Order Types you use for Repairs?
(CS) Customer Service (CSS01) Apply Contracts Business What are the renewal rules?" (Automatically renew/automatically terminate)
(CS) Customer Service (CSS01) Apply Service/Order Entry Business What are the Sales Order Types you use for Returns?
(CS) Customer Service (CSS01) Apply Service Contracts Business What are the Service contract renewal reasons?
(CS) Customer Service (CSS01) Apply Service Contracts Business What are the Service contract termination reasons?

Customer Service Administration Support Services to be provided to What are the Service Contract Terms ? (Parts/Labor/dates/ coverage
(CS) Customer Service (CSS01) Customers Service Contracts Business amount/Early termination?)

Customer Service Administration warranty Terms and Conditions that What are the services that are provided under the contracts your
(CS) Customer Service (CSS01) Apply Service Contracts Business organization issues?

Customer Service Administration warranty Terms and Conditions that Support/Field
(CS) Customer Service (CSS01) Apply Service Business What are the Severity Levels to be assigned to your service requests?

Customer Service Administration Support Services to be provided to What are the Standard Terms and Conditions for Extended Service
(CS) Customer Service (CSS01) Customers Service Contracts Business Contracts.

Customer Service Administration Support Services to be provided to What are the Standard Terms and Conditions for Standard Service
(CS) Customer Service (CSS01) Customers Contracts Core Business Contracts.

(CS) Customer Service (CSS01) Customers Service Contracts Business What are the terms of the warranties?

(CS) Customer Service (CSS01) Customers Service Contracts Business What are the warranty Terms? (Parts/Labor/dates/duration)

(CS) Customer Service (CSS01) Customers Service Contracts Business What are you Termination rules for service contracts

(CS) Customer Service (CSS01) Customers Service Contracts Business What are your Billing Cycles for service contracts
374357147.xls Page 13
(CS) Customer Service (CSS01) Customers Service Contracts Business What are your contract renewal rules?

Customer Service Administration Support Services to be provided to What are your coverage levels? (Customer/customer
(CS) Customer Service (CSS01) Customers Service Contracts Business product/item/site/system)

(CS) Customer Service (CSS01) Customers Service Contracts Business What are your Renewal rules for service contracts

(CS) Customer Service (CSS01) Customers Service Contracts Business What are your service offerings?
Customer Service Administration warranty Terms and Conditions that What are your Service requirements with respect to functional vs. foreign
(CS) Customer Service (CSS01) Apply Customer Support Business currencies
Customer Service Administration warranty Terms and Conditions that What are your weekend coverage times? (Hours during the day that
(CS) Customer Service (CSS01) Apply Service Contracts Business coverage is provided.)
Customer Service Administration warranty Terms and Conditions that What are your weekday coverage times? (Hours during the day that
(CS) Customer Service (CSS01) Apply Service Contracts Business coverage is provided)
(CS) Customer Service (CSS01) Apply Service Contracts Business What are your contract termination rules?
(CS) Customer Service (CSS01) Apply Service Contracts Metric What business performance statistics do you monitor for Service
(CS) Customer Service (CSS01) Apply Contracts Core Validation What contract groups are used?
(CS) Customer Service (CSS01) Apply Contracts Core Validation What contract statuses are used?
(CS) Customer Service (CSS01) Apply Contracts Core Validation What contract types are used?
(CS) Customer Service (CSS01) Apply Field Service Business What events are triggered by the counters?
(CS) Customer Service (CSS01) Apply Contracts Business What is the initial internal approval process for Standard Contracts.

(CS) Customer Service (CSS01) Customers Service Contracts Business What is the billing frequency for invoicing contracts?

(CS) Customer Service (CSS01) Apply Service Contracts Business what is the final internal approval process for Extended Service Contracts.
(CS) Customer Service (CSS01) Apply Service Contracts Business What is the final internal approval process for Standard Contracts.
(CS) Customer Service (CSS01) Apply Service Contracts Business What is the initial internal approval process for Extended Service Contracts.

Customer Service Administration warranty Terms and Conditions that What is the process used to contact a customer when an existing contract is
(CS) Customer Service (CSS01) Apply Service Contracts Business close to the expiration date?
Customer Service Administration warranty Terms and Conditions that What is the process used to Flag contracts which are close to expiration
(CS) Customer Service (CSS01) Apply Service Contracts Business date.

(CS) Customer Service (CSS01) Apply Depot Repair Business What is your normal Depot repair Turnaround time?
(CS) Customer Service (CSS01) Apply Service Contracts Business What is your normal warranty repair turnaround time?
Customer Service Administration warranty Terms and Conditions that What is your weekday reaction time? (Time in which your company is
(CS) Customer Service (CSS01) Apply Service Contracts Business required to respond to a service request).

Customer Service Administration warranty Terms and Conditions that What is your weekend reaction times ( Time in which your company is
(CS) Customer Service (CSS01) Apply Service Contracts Business required to respond to a service request).
(CS) Customer Service (CSS01) Apply Field Service Business What Levels of service response do you provide? Describe them.
374357147.xls Page 14
Customer Service Administration Support Services to be provided to What type of billing options do you offer to your customers for the various
(CS) Customer Service (CSS01) Customers Service Contracts Business service programs you offer
Customer Service Administration warranty Terms and Conditions that What types of counters are used? Product counters/Service Incident
(CS) Customer Service (CSS01) Apply Field Service Business counters/hour meters?
(CS) Customer Service (CSS01) Apply Service Contracts Business What types of service commitments are made?

(CS) Customer Service (CSS01) Customers Service Contracts Business What types of Service Contracts do you offer?

(CS) Customer Service (CSS01) Customers Service Contracts Business What types of warranties do you honor?
Customer Service Administration warranty Terms and Conditions that What units of measure are required for Warranty and Service Contract
(CS) Customer Service (CSS01) Apply Service Contracts Business duration? (Hrs/ Days / Months / Yr).?
Customer Service Administration warranty Terms and Conditions that What units of measure are required for Billing and reporting Service call
(CS) Customer Service (CSS01) Apply Installed Base Business times ( Hrs/Min/Days)
(CS) Customer Service (CSS01) Apply Service Contracts Business Which Billing dates are used for invoicing customers for Contracts?
Customer Service Administration warranty Terms and Conditions that Which Coverage levels are used for Contracts?(may be different than
(CS) Customer Service (CSS01) Apply Service Contracts Validation coverage levels for Warranties)
Customer Service Administration warranty Terms and Conditions that Support/Field
(CS) Customer Service (CSS01) Apply Service Business Which is handled first, Warranty or Paid labor?
(CS) Customer Service (CSS01) Apply Service/Inventory Business Which Items are returnable?
(CS) Customer Service (CSS01) Apply Contracts Core Business Who defines Terms and Conditions on Contracts?

Programs to represent various Customer
Customer Service Administration Support Services to be provided to Support/Field
(CS) Customer Service (CSS01) Customers Service Business Who pays the freight on warranty repairs?In /out
Customer Service Administration warranty Terms and Conditions that Who/what determines pricing/discounts granted on contracts during
(CS) Customer Service (CSS01) Apply Service Contracts Business negotiations?

(CS) Customer Service (CSS01) Apply Installed Base Business Will discounts applied to products, be applied to Services?
(CS) Customer Service (CSS01) Apply ALL Security Will there need to be terminal security for Service

(CS) Customer Service (CSS01) Apply Service Contracts Reporting Will you be grouping Contracts for further analysis?
Customer Service Administration warranty Terms and Conditions that Are Depot Repairs performed in the same location as Assembly work
(CS) Customer Service (CSS01) Apply Depot Repair Business orders, or in a separate Facility?
Customer Service Administration warranty Terms and Conditions that Are Depot repairs performed in your facility, or sublet to 3rd party Service
(CS) Customer Service (CSS01) Apply Depot Repair Business partners?
Customer Service Administration Define/Maintain Service Programs Are there any time intensive processes related to Depot repair that you
(CS) Customer Service (CSS01) and Policies Depot Repair Business would like to streamline?

(CS) Customer Service (CSS01) Apply Depot Repair Business Describe how Depot Repair Service charges are calculated.
(CS) Customer Service (CSS01) Apply Depot Repair Business Do you create sales orders in order to return repaired items to customers?
(CS) Customer Service (CSS01) Apply Service Contracts Business Do you provide "advance replacement" items to Customers?

Customer Service Administration warranty Terms and Conditions that Do you provide Loaner units, or Lease Units while a customer's unit is being
(CS) Customer Service (CSS01) Apply Service Contracts Business repaired?
Customer Service Administration warranty Terms and Conditions that Do you require customer approval before incurring repair charges to repair
(CS) Customer Service (CSS01) Apply Depot Repair Business an item? Do you issue estimates for the repair work?
374357147.xls Page 15
Customer Service Administration Support Services to be provided to When a customer's product is repaired/replaced under warranty, does the
(CS) Customer Service (CSS01) Customers Service Contracts Business warranty begin anew, or pick up where the remaining warranty left off?

Customer Service Administration Support Services to be provided to When provided with an advance replacement, is the customer issued an
(CS) Customer Service (CSS01) Customers Service Contracts Business invoice pending a credit when the defective unit is received?
(CS) Customer Service (CSS01) Update Shipping info Business Do you transfer products to a secondary location?
Customer Service Administration For a repair by replacement does the Field Engineer update serial numbers
(CS) Customer Service (CSS01) Enter Install/Billing info Field Service Business or lot numbers and if so how
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your Message action Requests?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your Problem Codes?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your Resolution Codes?
(CS) Customer Service (CSS01) Add new product to installed base Service Contracts Business What are your Service programs?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your service request Severities?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your Service Request Types?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your Service request Urgencies?
(CS) Customer Service (CSS01) Add new product to installed base Customer Support Business What are your service request Statuses?
(CS) Customer Service (CSS01) Add new product to installed base Installed Base Business What your customer System types?
(CS) Customer Service (CSS01) Add new product to installed base Order Management Business What your order transaction types?
(CS) Customer Service (CSS01) Add new product to installed base Service Contracts Business What your Service coverages?
Customer Service Administration Define/Maintain Service Programs
(CS) Customer Service (CSS01) and Policies Field Service Business Can job be recorded as uncompleted
(CS) Customer Service (CSS01) Apply Field Service Business / Reporting Can the Field Engineer authorize RMAs

Customer Service Administration Support Services to be provided to Can the Field Engineer record additional costs incurred to be billed to the
(CS) Customer Service (CSS01) Customers Field Service Business customer
Notify Inventory & Sales Department

Customer Service Administration Warranties and service Programs
(CS) Customer Service (CSS01) entered into System Field Service Reporting Does the Field Engineer record the parts actually used
(CS) Customer Service (CSS01) Organization Customer Care Business What is your business/industry?
Customer Service Administration Define and Manage Service How long has your service center been in existence? (If new, list launch
(CS) Customer Service (CSS01) Organization Customer Care Business date)
Customer Service Administration Define and Manage Service What systems have you used up until now to track service interactions, if
(CS) Customer Service (CSS01) Organization Customer Care Business any?
Customer Service Administration Define and Manage Service Will this be the first customer service application your group will use, or is
(CS) Customer Service (CSS01) Organization Customer Care Business this a replacement (list current system)?
Customer Service Administration Define and Manage Service Is the primary intent of this project to create a CS system, replace a system
(CS) Customer Service (CSS01) Organization Customer Care Business or change CS process via system change? (if combination, explain)
Customer Service Administration Define and Manage Service Provide high-level summary of current CS organization and business model
(CS) Customer Service (CSS01) Organization Customer Care Business (if documentation exists, please provide)
(CS) Customer Service (CSS01) Organization Customer Care Business Outline CS growth plan for next 12 months (as applicable):
Customer Service Administration Define and Manage Service List primary CS improvements desired from the Oracle CRM project effort (if
(CS) Customer Service (CSS01) Organization Customer Care Business future phases planned, focus on this phase only)
(CS) Customer Service (CSS01) Organization Customer Care Business Call Center(s) locations (city, state, country)
(CS) Customer Service (CSS01) Organization Customer Care Business # Call Center Agents by location
(CS) Customer Service (CSS01) Organization Customer Care Business # Field Engineers by location
(CS) Customer Service (CSS01) Organization Customer Care Business # Managers by location
(CS) Customer Service (CSS01) Organization Customer Care Business Org chart available? If yes, attach
(CS) Customer Service (CSS01) Organization Customer Care Business Current Support Model (Call Center, Web, Email?)
(CS) Customer Service (CSS01) Organization Customer Care Business # Daily/weekly/monthly calls estimated via phone
Customer Service Administration Define and Manage Service How are incoming calls routed (first available agent, by skill set, geography,
(CS) Customer Service (CSS01) Organization Customer Care Business etc)
374357147.xls Page 16
(CS) Customer Service (CSS01) Organization Customer Care Business # Daily/weekly/monthly hits estimated via web (as applicable)
(CS) Customer Service (CSS01) Organization Customer Care Business # Daily/weekly/monthly messages estimated via email (as applicable)
(CS) Customer Service (CSS01) Organization Customer Care Business What geographies are supported?
(CS) Customer Service (CSS01) Organization Customer Care Business How many customers do you support?
(CS) Customer Service (CSS01) Organization Customer Care Business Customer groups/segmentations (if applicable)
(CS) Customer Service (CSS01) Organization Customer Care Business Customer Definition (Internal, External, Partner, Supplier, etc)
Customer Service Administration List customer info you want to system track (company, name, address, etc)
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business Provide an example
Customer Service Administration List profile info you want to reference during agent call (e.g: # pending
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business orders, # open service requests, etc)
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business List # of previous CS interactions you want to view during customer call:
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business Will you associate notes to a customer call?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business Will notes be classified by type?
Customer Service Administration Define attributes for customer search capability: name, phone, address,
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business etc
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business If applicable, what are your rules to control customer duplication?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Care Business Who will have permission to update/add customer information?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business What products do you sell/track in inventory?
Customer Service Administration Of the above products, how many are considered serviceable following
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business the sale? List as appropriate
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business How many products per customer do you estimate?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you group customer products together?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you classify customer products by product type?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you track serial numbers of products?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you track products to the component level? If yes, describe
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you issue service contracts or product warrantees?
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business Do you track repair history on your projects? If yes, explain flow
Customer Service Administration Do you use counters in relationship to these products, such as the #
(CS) Customer Service (CSS01) Maintain Customer Installed Base Installed Base Business copies made to a printer? If yes, explain
Customer Service Administration How are service requests assigned (agent to pickup, by skill set, geography,
(CS) Customer Service (CSS01) Assign Requests Customer Support Business etc)
List incoming call types (Report a problem, request a fix, request a
Customer Service Administration Define and Manage Service replacement, order/buy something, check contract status, check account
(CS) Customer Service (CSS01) Organization Customer Support Business balance, other (describe as needed)
Customer Service Administration Define and Manage Service Will all of the call types described above result in logging a service request?
(CS) Customer Service (CSS01) Organization Customer Support Business If no, explain
Customer Service Administration Define and Manage Service Are problem codes associated to incoming calls for tracking purposes? (if
(CS) Customer Service (CSS01) Organization Customer Support Business yes, list desired coding)
Customer Service Administration Are resolution codes associated to the problem fix? (if yes, list desired
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business coding)
Describe the problem-resolution process you work from today in your

Customer Service Administration current environment (Refer Oracle Service Problem-Resolution diagrams
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business which illustrate standard flows)
Customer Service Administration Do service agents assign and/or delegate tasks to other employees for
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business resolution? If yes, explain assignment options
Customer Service Administration Are resolution times tracked? If yes, explain standards and tracking
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business process
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business Do you charge for service? If yes, does this involve a service contract?
Beyond any contract coverage, will service calls involve additional adhoc
Customer Service Administration charges (example, time & materials)? If yes, describe service/billing
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business parameters
Customer Service Administration Will you associate notes to the service request, and if yes, by type?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business Describe
Customer Service Administration Do support agents perform multiple tasks or are tasks delegated/shared?
(CS) Customer Service (CSS01) Define Service Delivery Strategy Customer Support Business (e.g.: log service request, dispatch engineer, etc) Describe
How do you maintain your Fixed Asset Accounting data?
(FM) Financial Management Asset Management Not identified FA Maintenance
How do you audit your Fixed Asset Accounting data?
(FM) Financial Management Asset Management Not identified FA Maintenance
374357147.xls Page 17
Provide an overview of Fixed Asset processing.
(FM) Financial Management Asset Management Not identified FA Other
Are Fixed Asset policies and procedures documented?
(FM) Financial Management Asset Management Not identified FA Other
Should any Fixed Asset policies or procedures be changed, streamlined or
(FM) Financial Management Asset Management Not identified FA Other eliminated?
Which operations/processes do you want to streamline for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Other Accounting?
Which operations/processes do you want to eliminate for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Other Accounting?
Are there any time-intensive Fixed Asset Accounting operations/processes
(FM) Financial Management Asset Management Not identified FA Other that need to be addressed?
How do you close an accounting period for Fixed Asset Accounting?
(FM) Financial Management Asset Management Not identified FA Period Close
Is the schedule to close an accounting period for Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Period Close documented?
How long does it take to close an accounting period for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Period Close Accounting?
How long should it take to close an accounting period for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Period Close Accounting?
Is closing an accounting period for Fixed Asset Accounting a hard close or a
(FM) Financial Management Asset Management Not identified FA Period Close soft close?
How are adjustments to closed periods for Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Period Close handled?
How often do you "post" information to your General ledger?
(FM) Financial Management Asset Management Not identified AP, AR, FA, GL Post
Do you post (or wish to post) in detail or in summary to the general ledger?
(FM) Financial Management Asset Management Not identified AP, AR, FA, GL Post
Who is responsible for opening and closing FA periods?
(FM) Financial Management Asset Management Not identified FA Post
Is the schedule for opening and closing FA documented?
Do you have any documentation on your FA close?
If you have multiple organizations, do they all close at the same time or
(FM) Financial Management Asset Management Not identified FA Post separately?
How do you open an accounting period for Fixed Asset Accounting?
(FM) Financial Management Asset Management Not identified FA Period Open
Is the schedule to open an accounting period for Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Period Open documented?
How long does it take to open an accounting period for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Period Open Accounting?
Who performs the tasks associated with opening an accounting period for
(FM) Financial Management Asset Management Not identified FA Period Open Fixed Asset Accounting?
Who performs the tasks associated with closing an accounting period for
(FM) Financial Management Asset Management Not identified FA Period Open/Close Fixed Asset Accounting?
Where in your accounting cycle do you run standard reports and statements
(FM) Financial Management Asset Management Not identified FA Period Open/Close for Fixed Asset Accounting?
What business performance statistics do you monitor for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Reporting Accounting?
What are your Fixed Asset Accounting reporting requirements with respect
(FM) Financial Management Asset Management Not identified FA Reporting to functional vs. foreign currencies?
What are your Fixed Asset Accounting reporting requirements with respect
(FM) Financial Management Asset Management Not identified FA Reporting to summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Fixed Asset
Accounting reporting requirements? Provide examples of each. Include
source (could be manual), user, frequency, number of copies.
(FM) Financial Management Asset Management Not identified FA Reporting
Is there any Fixed Asset Accounting reporting requirement that your current
(FM) Financial Management Asset Management Not identified FA Reporting set of reports does not meet?
Are Fixed Asset Accounting reports standard across multiple Sets of Books,
(FM) Financial Management Asset Management Not identified FA Reporting for example, subsidiaries?
Are Fixed Asset Accounting reports standard across multiple levels within a
(FM) Financial Management Asset Management Not identified FA Reporting Set of Books, i e., divisions?
What account codes and/or descriptions are required on Fixed Asset
(FM) Financial Management Asset Management Not identified FA Reporting Accounting reports?
Do you provide a "key" of content/information somewhere on the Fixed
(FM) Financial Management Asset Management Not identified FA Reporting Asset Accounting report?
What Fixed Asset Accounting reports are grouped together on a regular
(FM) Financial Management Asset Management Not identified FA Reporting basis and printed in one print run?
Who receives a copy of the Fixed Asset Accounting reports?
What is the criteria for determining who should receive a copy of any Fixed
(FM) Financial Management Asset Management Not identified FA Reporting Asset Accounting report?
How do you update a Fixed Asset Accounting reports distribution list?
Is the process to update a Fixed Asset Accounting reports distribution list
(FM) Financial Management Asset Management Not identified FA Reporting documented?
How long does it take to update a Fixed Asset Accounting reports
(FM) Financial Management Asset Management Not identified FA Reporting distribution list?
374357147.xls Page 18
How long should it take to update a Fixed Asset Accounting reports
(FM) Financial Management Asset Management Not identified FA Reporting distribution list?
Who performs the tasks associated with updating a Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Reporting reports distribution list?
Is there any requirement for on-line (softcopy) distribution and/or remote
(FM) Financial Management Asset Management Not identified FA Reporting location printing for Fixed Asset Accounting reports?
Do some of these Fixed Asset Accounting reports belong in report sets?
(FM) Financial Management Asset Management Not identified FA Reporting Always being run together?
Do the separate business units run their own Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Reporting reports?
What type of printers do you run Fixed Asset Accounting reports (including
checks, purchase orders etc.) on? Where are they located?
Do you run Fixed Asset Accounting reports for different companies or cost
(FM) Financial Management Asset Management Not identified FA Reporting centers?
Do you have security requirements on who can enter data for Fixed Asset
(FM) Financial Management Asset Management Not identified FA Security Accounting? (e.g. by company? by cost center?)
Do you have security reports on who can run Fixed Asset Accounting
(FM) Financial Management Asset Management Not identified FA Security reports? (by company, by cost center etc.)
Will there need to be terminal security for Fixed Asset Accounting?
(FM) Financial Management Asset Management Not identified FA Security
Do you run security reports on a regular basis for Fixed Asset Accounting?
Do you have documentation on your current system security requirements
(FM) Financial Management Asset Management Not identified FA Security for Fixed Asset Accounting?
Map each GL user to a menu structure. Will any new ones need to be
(FM) Financial Management Asset Management Not identified FA Security created for Fixed Asset Accounting?
Do you review requirements for validation rules, allowing certain Fixed
Asset Accounting accounts to be valid with only certain other values.
(FM) Financial Management Asset Management Not identified FA Validation
Do you have any category aliases?
(FM) Financial Management Asset Management Not identified FA Aliases
Do you have any location aliases?
Do you have any accounting aliases (if not done in GL)?
How do you categorize your fixed assets now?
(FM) Financial Management Asset Management Not identified FA Categories
Are your asset categories unique for each combination of asset cost
account in your general ledger, depreciation method, useful life and prorate
(FM) Financial Management Asset Management Not identified FA Categories convention?
Are fixed assets which use the same asset account in your general ledger,
ever split into more than one group for accounting or tax depreciation
(FM) Financial Management Asset Management Not identified FA Categories purposes?
Do you group fixed assets which use different asset accounts for reporting
(FM) Financial Management Asset Management Not identified FA Categories purposes?
Do you have a special name (alias) for each category?
(FM) Financial Management Asset Management Not identified FA Categories
Data Conversion (note: refer to sizing questions previously asked)
(FM) Financial Management Asset Management Not identified FA Data Conversion
How is your corporate and tax information stored now?
Do you have your vendor information in electronic form?
Do you have your employee information in electronic form?
Do you have your location information in electronic form?
What systems are you using to store asset, vendor, employee and location
(FM) Financial Management Asset Management Not identified FA Data Conversion information now?
What is the current accuracy of your asset information?
What are your prorate conventions?
(FM) Financial Management Asset Management Not identified FA Depreciation
Do you have any depreciation ceilings? For luxury items?
What are your Investment Tax Credit rates, recapture rates and ceiling
(FM) Financial Management Asset Management Not identified FA Depreciation rates?
Identify price indexes.
What are your depreciation methods?
What are your useful lives?
How do you account for prior period additions, retirements or other
(FM) Financial Management Asset Management Not identified FA Depreciation transactions in your general ledger?
Do you use ITC for any fixed assets still in service?
Do you depreciate leased items, or leasehold improvements?
374357147.xls Page 19
Does any department or departments receive the depreciation expense for
assets used by another department? If so, do these expenses eventually
(FM) Financial Management Asset Management Not identified FA Depreciation get redistributed to asset users?
Explain how your cost centers or departments are organized?
How many fixed assets does your company own? How are they numbered?
(FM) Financial Management Asset Management Not identified FA Fixed Assets
Do you need to track fixed assets that are not depreciated?
Do you track different information for different types of fixed assets?
What basic information about each asset do you store?
Are your fixed assets located in several countries?
How do you number your fixed assets?
Do you have physical tags on your fixed assets?
Do you track leased assets using Oracle Assets?
What is your oldest date placed in service for your fixed assets?
Do you have standard depreciation for your fixed assets?
Do you associate your fixed assets with vendors?
Do you use multiple currencies when purchasing, depreciating, reporting or
(FM) Financial Management Asset Management Not identified FA Fixed Assets posting financial information about you fixed assets?
What system do you use presently to do your fixed asset accounting?
(FM) Financial Management Asset Management Not identified FA General
What systems do you use to track and inventory your fixed assets?
Does your current system track asset possession by employee, department,
(FM) Financial Management Asset Management Not identified FA General or cost center?
What property types do you use (Personal 1245, Real 1250, etc.)
What are your monthly reporting requirements?
Where are your fixed assets located?
(FM) Financial Management Asset Management Not identified FA Locations
How do you report property values for tax purposes?
Do you have special names for each location (aliases)?
Do you assign fixed assets to employees?
Do you have security requirements on who can enter data?
Who can enter data in different companies/cost centers?
Do you have documentation on your current system security requirements?
Do they run security reports on a regular basis?
What security measures do you require for your asset information?
How many different companies in your organization own fixed assets?
(FM) Financial Management Asset Management Not identified FA Set of Books
In what countries are your fixed assets located?
Who tracks financial and tax information in each country?
Explain the accounting structure and reporting methods used to consolidate
(FM) Financial Management Asset Management Not identified FA Set of Books your asset cost and depreciation expenses?
Do you post your asset financial information in summary or detail to your
(FM) Financial Management Asset Management Not identified FA Set of Books general ledger?
How many corporate depreciation books do you maintain? If more than one,
(FM) Financial Management Asset Management Not identified FA Set of Books why?
How many different tax depreciation books do you maintain in each of your
(FM) Financial Management Asset Management Not identified FA Set of Books companies? How are they used?
Do you adjust depreciation in your tax books?
Do you maintain any other types of depreciation or asset valuation books?
What are your capital budgeting requirements?
How often do you calculate depreciation for corporate accounting, tax, and
(FM) Financial Management Asset Management Not identified FA Set of Books capital budgeting purposes?
374357147.xls Page 20
Transactions (note: refer to sizing questions previously asked)
(FM) Financial Management Asset Management Not identified FA Transactions
How many fixed assets do you purchase each accounting period?
How often do you transfer large numbers of fixed assets from one person,
(FM) Financial Management Asset Management Not identified FA Transactions cost center, or location to another?
How often, and for what reasons, do you change fixed asset depreciation
(FM) Financial Management Asset Management Not identified FA Transactions method or life for a single asset?
How often do you change the useful life, depreciation method, or prorate
(FM) Financial Management Asset Management Not identified FA Transactions convention of all fixed assets in a category?
How many retirements do you do per period?
Do you amortize adjustments made in the prior period over the remaining
useful life of the asset or do you expense the catch- up depreciation in the
(FM) Financial Management Asset Management Not identified FA Transactions current period?
Do you want your fixed assets automatically added from your feeder
(FM) Financial Management Asset Management Not identified FA Transactions Accounts Payable system?
What Accounts Payable system do you use?
Do you ever retire fixed assets in the same period they were purchased?
How often do you perform physical inventories of your fixed assets?
Do you cycle count your assets?
Do the budget types you prepare capture information (1) at a project or task
level? (2 ) as raw or burdened cost? (3) by time period, such as monthly, or
at completion? (4) at a detail or summary level? (5) by expenditure type?
(FM) Financial Management Budgeting Manage Budgeting Phase PA Project Set Up
Do you periodically review/revise the budgets prepared in the previous
(FM) Financial Management Budgeting Manage Budgeting Phase PA Project Set Up step?
Do you maintain a history of the budget revisions prepared in the previous
(FM) Financial Management Budgeting Manage Budgeting Phase PA Project Set Up step?
Will you be checking for available funds when creating your requisitions or
(FM) Financial Management Budgeting Not identified PO Encumbrances purchase orders?
Do you want to reserve funds for your requisitions or purchase orders?
(FM) Financial Management Budgeting Not identified PO Encumbrances
How do you define your encumbrance types?
Do you want to prevent someone from reserving funds if you do not have
(FM) Financial Management Budgeting Not identified PO Encumbrances enough funds available?
Do all your companies/entities reserve funds?
Do you post receipt information for encumbrance accounting?
Do you create budgets for all your accounts?
(FM) Financial Management Budgeting Not identified GL, PO Encumbrances
Do you use encumbrance accounting? How do you use it?
(FM) Financial Management Budgeting Not identified AP Encumbrances
Does your company prepare budgets?
(FM) Financial Management Budgeting Not identified GL Budget Preparation
What types of budgets do you prepare? (e.g. revenue & expenses, balance
(FM) Financial Management Budgeting Not identified GL, PA Budget Preparation sheets, capital, project etc.)
Do your companys key performance indicators drive the budgets?
How many budgets do you prepare for an individual fiscal year?
Do you prepare more than one budget per Set of Books?
What is the range of accounting periods for each budget?
At what organization level (i. e., cost center, division, region) do you budget?
Do budgets require approval?
What levels of approvals are required for budgets?
How many budget "organizations" do you have?
What are the budget organizations and what is the convention or rule
(FM) Financial Management Budgeting Not identified GL Budget Preparation behind their names?
Have you developed security procedures to prohibit access to certain
(FM) Financial Management Budgeting Not identified GL Budget Preparation budget organizations?
What security procedures have you developed to prohibit access to certain
(FM) Financial Management Budgeting Not identified GL Budget Preparation budget organizations?
Will budget organization security be required in the future?
Do you create new budgets based on existing budgets (e.g. new budget =
(FM) Financial Management Budgeting Not identified GL Budget Preparation 10% decrease from previous budget)?
374357147.xls Page 21
At what account level do you currently budget? Is this the same level of
(FM) Financial Management Budgeting Not identified GL Budget Preparation detail that actuals are captured?
Is your budgeting process centralized or decentralized?
Are reorganizations likely that affect how budgets should be prepared
(FM) Financial Management Budgeting Not identified GL Budget Preparation and/or reported?
Do you only budget in dollars, or are statistics budgeted also (e.g.
(FM) Financial Management Budgeting Not identified GL Budget Preparation headcount)?
Do you require consolidated budgets?
Are all budgets prepared in the same currency?
Do you use Lotus, Excel, or another spreadsheet program to prepare
(FM) Financial Management Budgeting Not identified GL Budget Preparation budgets?
Which spreadsheet products and which version do/will you use?
How do you close or "freeze" a budget once it is approved?
Is the process to close or "freeze" a budget once it is approved
(FM) Financial Management Budgeting Not identified GL Budget Preparation documented?
How long does it take to close or "freeze" a budget?
How long should it take to close or "freeze" a budget?
Is closing or "freezing" a budget a hard close or a soft close?
Who performs the tasks associated with closing or "freezing" the budget?
How are adjustments to closed periods and/or frozen budgets handled?
Are budgets altered frequently during the fiscal year?
(FM) Financial Management Budgeting Not identified GL Budget Revisions
Do you need to retain original (prerevision) budgets throughout the year?
Is a budget download required to facilitate budget creation or maintenance?
Do you derive any type of forecast from budgets?
(FM) Financial Management Budgeting Not identified GL Forecasting
Does your company prepare financial forecasts?
What types of financial forecasts does your company prepare?
How do you prepare financial forecasts?
Is the financial forecasting process documented?
How long does it take to prepare financial forecasts?
How long should it take to prepare financial forecasts?
Are financial forecasts a hard or soft close?
Who performs the tasks associated with preparing financial forecasts?
How many forecasts do you prepare during an individual fiscal year?
How far out do you project (range of accounting periods) for each financial
(FM) Financial Management Budgeting Not identified GL Forecasting forecast iteration?
How do forecasts differ from budgets in the area of Statistics?
How do forecasts differ from budgets in the area of consolidation?
How do forecasts differ from budgets in the area of currency?
How do forecasts differ from budgets in the area of number of forecasts per
(FM) Financial Management Budgeting Not identified GL Forecasting year?
How do forecasts differ from budgets in the area of approvals?
How do forecasts differ from budgets in the area of security?
How do forecasts differ from budgets in the area of forecast maintenance?
How do forecasts differ from budgets in the area of reporting requirements?
How do forecasts differ from budgets in the area of preparation tools?
How do forecasts differ from budgets in the area of freezing?
Is an automated interface required from the budget preparation tool to
(FM) Financial Management Budgeting Not identified GL Interfaces Oracle?
374357147.xls Page 22
Are budget revisions more frequent at certain times of the year?
How do forecasts differ from budgets in the area of retaining historical data?
How do forecasts differ from budgets in the aa to of level of information
(FM) Financial Management Budgeting Not identified GL Forecasting included?
Do you perform allocations? What types? When?
(FM) Financial Management Financial Reporting Not identified GL Allocations
What types of formulas do you use in your allocations? Provide examples.
Do you use step down allocations?
What are your allocations based on?
Do you always allocate 100% of the account your allocating?
Do you create offset accounts or remove monies from the allocation
(FM) Financial Management Financial Reporting Not identified GL Allocations accounts.
Do you currently have automated step down allocation functionality? Will
(FM) Financial Management Financial Reporting Not identified GL Allocations you require this?
Do you require financial consolidations?
(FM) Financial Management Financial Reporting Not identified GL Consolidation
How often do you perform financial consolidations?
What is the COA mapping during the consolidation?
Do you perform consolidation between various businesses that use different
(FM) Financial Management Financial Reporting Not identified GL Consolidation currencies?
Is there a push by management to shorten the consolidation cycle without
compromising the accuracy and integrity of consolidated financial data?
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation
Does your current consolidation system support "what-if" and "what-
happened" scenarios providing management with strategic information?
What is the current condition of the relationship between your day-to-day
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation accounting functions and the consolidation process?
Do you prefer to have a consolidation system which is directly integrated
with the operational accounting system or one that is a standalone
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation consolidation solution?
How does your system deal with the elimination of intercompany balances
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation and minority interests?
Are your consolidation procedures documented?
What is the quality of the consolidation of financial information from your
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation subsidiaries which use their own local accounting methods?
Can you drill between consolidated entities, summary and detail balances,
detail balances and journals, and journals and subledger details?
What are the reporting capabilities of your system?
Does your system have the capability of web publishing financial results?
How is subsidiary financial information gathered and rolled up to the
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation consolidated parent?
Does your current consolidation system support flexible chart of accounts?
Will your system allow you to check the status of each consolidation?
What are your consolidation mapping rules?
Do you use transaction auditing reports in your consolidation process?
Is it difficult to download financial information from your current system into
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation a spreadsheet?
Are controls set up to prevent or detect unauthorized access?
Can you create budgets and forecasts based on the trends revealed in
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation consolidated balances?
Is custom programming required to link the source ledger and the
(FM) Financial Management Financial Reporting Not identified GL, GCS Consolidation consolidation system?
Do you do translations monthly into foreign currencies?
(FM) Financial Management Financial Reporting Not identified GL Currency
What account values do you use for cumulative gain or loss?
Do you perform re-valuation of assets and liabilities on a regular basis?
(FM) Financial Management Financial Reporting Not identified GL Currency When?
Do you perform special audits for foreign currency accounts?
Do you require inquiry into original entered currency balances?
374357147.xls Page 23
What are your reporting requirements with respect to Trial Balances?
(FM) Financial Management Financial Reporting Not identified GL Reporting
What are your reporting requirements with respect to sub-ledgers/feeder
(FM) Financial Management Financial Reporting Not identified GL Reporting systems?
What are your reporting requirements with respect to account analyses?
Does each business/cost center perform financial reporting?
Do your financial statements require special printing features (bold,
(FM) Financial Management Financial Reporting Not identified GL Reporting italics,...)?
Do you ever run financial reports mid-period?
How long are reports kept on-line or are they re-run if needed again?
Do you have on-line account balance lookup? If needed, which accounts
(FM) Financial Management Financial Reporting Not identified GL Reporting and how often?
Do you currently do periodic consolidation of these locations in reporting?
Do you run preliminary financial reports and final financial reports?
Do you require on-line inquiry for journal entry detail? Who should have
(FM) Financial Management Financial Reporting Not identified GL Reporting authority to view this information?
Do you require on-line inquiry for funds available? Who should have
(FM) Financial Management Financial Reporting Not identified GL Reporting authority to view this information?
What does your current chart of accounts look like? Provide listings.
(FM) Financial Management General Financial Accounting Maintain General Ledger GL Chart of Accounts
Do you plan to have a new chart of accounts?
Are your account values in any order or range pattern?
What are the account parent or grandparent structures?
Do you use unique accounts to capture statistics?
Who is going to maintain the segment values once entered?
Is there a need for a mapping from an old COA to a new COA?
Are certain segment values only valid with specific other segment values?
Do you assign roles or responsibilities to employees for each task within a
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up project?
Do you further classify projects by a sub-category within each sector,
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up industry, or other category?
Who enters the Work Breakdown Structure into the system?
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up
Who enters changes, if any, for the Work Breakdown Structure into the
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up system?
Are projects required to be funded or have an agreement in place to be in
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up active status?
How are project related costs (e.g. sales, estimating) accumulated prior to
setting up a project? How are these costs accounted for after the project is
(FM) Financial Management General Financial Accounting Not identified PA Project Tracking set up?
Do you transfer costs from project to project (to correct coding errors or
reallocate cost)? Who makes the transfer? Who approves the transfer?
(FM) Financial Management General Financial Accounting Not identified PA Project Tracking
What are the components/sources (requisitions, purchase orders, pending
(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project Tracking invoices, etc.) of a projects Committed costs?
How do you close an accounting period for Procurement?
(FM) Financial Management General Financial Accounting Not identified GL Period Close
Is the schedule to close an accounting period for Procurement
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close documented?
How long does it take to close an accounting period for Procurement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close
How long should it take to close an accounting period for Procurement?
Is closing an accounting period for Procurement a hard close or a soft
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close close?
How are adjustments to closed periods for Procurement handled?
How do you open an accounting period for Procurement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open
Is the schedule to open an accounting period for Procurement documented?
How long does it take to open an accounting period for Procurement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Procurement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Procurement?
374357147.xls Page 24
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Procurement?
How often do you post to the General Ledger?
(FM) Financial Management General Financial Accounting Not identified GL, PO Open/Close Periods
Do you post summary or detail information?
(FM) Financial Management General Financial Accounting Not identified GL, PO Open/Close Periods
How do you close an accounting period for Invoice and Disbursement?
Is the schedule to close an accounting period for Invoice and Disbursement
How long does it take to close an accounting period for Invoice and
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Disbursement?
How long should it take to close an accounting period for Invoice and
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Disbursement?
Is closing an accounting period for Invoice and Disbursement a hard close
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close or a soft close?
How are adjustments to closed periods for Invoice and Disbursement
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close handled?
How do you open an accounting period for Invoice and Disbursement?
Is the schedule to open an accounting period for Invoice and Disbursement
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open documented?
How long does it take to open an accounting period for Invoice and
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Disbursement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Invoice and Disbursement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Invoice and Disbursement?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Invoice and Disbursement?
(FM) Financial Management General Financial Accounting Not identified AP, GL Open/Close Periods
Do you use Cash or Accrual Based Accounting?
(FM) Financial Management General Financial Accounting Not identified AP Open/Close Periods
(FM) Financial Management General Financial Accounting Not identified AP, GL Open/Close Periods
When do you start your AP close?
Do you have any documentation on your AP close?
Do you allow posting invoices back to prior periods?
(FM) Financial Management General Financial Accounting Not identified AP Open/Close Periods separately?
Do you have to pay other businesses in different Set of Books within the
(FM) Financial Management General Financial Accounting Not identified AP Disbursement same GL
Will you need to make payments to businesses in different GL set of books
(FM) Financial Management General Financial Accounting Not identified AP Disbursements
Provide and overview of the Accounts Payable operations.
(FM) Financial Management General Financial Accounting Not identified AP Other
Are A/P processes documented?
(FM) Financial Management General Financial Accounting Not identified AP Other
How many vendors are there?
(FM) Financial Management General Financial Accounting Not identified AP Vendors
Provide samples of vendor master records.
How are vendors established and maintained?
Is there a requirement to group vendors for payment purposes?
Which vendors should be grouped and why?
Is there a requirement to define vendor sites which can receive payments
(FM) Financial Management General Financial Accounting Not identified AP Vendors and which ones cannot?
How are vendors who are to receive 1099's identified?
Are tax identification numbers obtained for all vendors?
How are duplicate vendors avoided?
Do you require batch control to manage invoice entry?
(FM) Financial Management General Financial Accounting Not identified AP Invoicing
Which locations enter invoices and how often?
Do you receive invoices at a central location?
How do you physically store invoices once entered into the computer?
Are invoices billed to distinct companies, cost centers or other?
374357147.xls Page 25
How many invoices per period to you enter?
Do you have security requirements on who can enter data (Invoice
(FM) Financial Management General Financial Accounting Not identified AP Invoicing processing, payment processing, check processing)?
How are invoices identified (numbered)? What convention is used for
(FM) Financial Management General Financial Accounting Not identified AP Invoicing deciding vendor's invoice number, date, next allocated number?
Describe the invoice vouchering process.
How many liability accounts do you use?
(FM) Financial Management General Financial Accounting Not identified AP, GL Invoicing
Can you identify any frequently used expense distributions within you
(FM) Financial Management General Financial Accounting Not identified AP Invoicing current system (e.g. rent or telephone payments)?
Are recurring expense distributions for fixed or varying amounts?
Are any account combination validations in place?
Are finance charges calculated on invoices?
Is there a requirement to match invoices to related purchase orders?
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval
How are you currently matching invoices to purchase orders?
Will some invoices never have purchase orders?
Should invoices be matched completely, partially or both?
Do you perform 2, 3 or 4 way matching of invoices?
Do you currently have any tolerance levels for matching? (Price Tolerance,
Quantity Ordered Tolerance, Quantity Received Tolerance, Tax Tolerance?)
Would you like to approve your invoices on-line, by batch or have both
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval options?
What is the internal approval process for an invoice in your organization at
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval present?
Are there situations where an invoice needs to be placed on hold and then
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval manually released?
Describe the approval process when invoices need to be placed on hold
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval and manually released?
Where an invoice needs to be placed on hold and then manually released,
(FM) Financial Management General Financial Accounting Not identified AP Matching & Approval can these invoices be "posted" to the General Ledger?
What are the requirements for reporting tax payments (e.g. company, rate
(FM) Financial Management General Financial Accounting Not identified AP Disbursement or tax authority) such as 1099 and sales tax?
How do you record taxes within the GL?
(FM) Financial Management General Financial Accounting Not identified AP, GL Disbursement
Are multiple bank accounts used for disbursements?
(FM) Financial Management General Financial Accounting Not identified AP Disbursement
Is there a requirement to support foreign currency bank accounts?
What disbursement (document) types are currently processed through bank
accounts (EFT, Wire Transfer, Automatic Payments, Manual Payments)?
How are your current payment terms structured?
Do you use percentage due or amount due?
Are due dates calculated based on a specific day of the month or on a
(FM) Financial Management General Financial Accounting Not identified AP Disbursement number of days from the payment terms date?
Is there a provision for discounts within the current payment terms?
How are discount dates calculated - based on a specific day of the month or
(FM) Financial Management General Financial Accounting Not identified AP Disbursement on a number of days from the payment terms date?
Is there a requirement to use multiple discount levels at present or in the
(FM) Financial Management General Financial Accounting Not identified AP Disbursement future?
How many different sites issue checks?
How many checks do you write/produce per period?
Is there a requirement to use Computer Generated checks?
What is your policy to cancel checks?
Is there a requirement to process Partial Payments?
Is there a requirement to process Pre-Payments?
Is there a requirement to process Recurring Payments?
Is there a requirement to process Quick Checks?
374357147.xls Page 26
What is the current procedure for vendor advances?
How are vendor advances reconciled when the invoice is submitted?
Do you have a priority system for payments (by vendor, funds availability,
(FM) Financial Management General Financial Accounting Not identified AP Disbursement etc.)?
Would you use a priority system for payments?
What is your current payment cycle? (How often do you print checks?)
If recurring payments are used, what is the normal period cycle for these
(FM) Financial Management General Financial Accounting Not identified AP Disbursement payments?
Are all invoices paid in local currency?
Is/will there be a requirement to use multiple currencies?
Do check payments have to be approved before they are run?
Do you have a minimum or maximum payment amount per check?
Do you have a minimum or maximum payment amount per run?
What is the current check layout for computer generated checks? Provide a
(FM) Financial Management General Financial Accounting Not identified AP Disbursement sample check.
How many check formats do you have?
How many copies of checks are produced?
Do you print the check number on the check/remittance or is it pre-printed?
Should a remittance advice note be produced, and when?
How should an overflow situation be handled?
Is there any special sequencing of checks when printing?
Is there a dedicated printer for checks?
What type of printer is used for checks?
Is there a requirement to restrict the access to the check printing function?
What is the policy/procedures for handling stop payments?
What is the policy /procedures for handling void payments if they have been
(FM) Financial Management General Financial Accounting Not identified AP Disbursement recorded?
What is the policy /procedures for handling void payments if they have not
(FM) Financial Management General Financial Accounting Not identified AP Disbursement been recorded?
Who is responsible for providing outstanding check data for bank
(FM) Financial Management General Financial Accounting Not identified AP Check Reconciliation reconciliation purposes?
Do you get a tape from the bank for check reconciliation? If yes, can I get
(FM) Financial Management General Financial Accounting Not identified AP Check Reconciliation the format of the bank tape?
Is there a requirement to do on-line bank reconciliations?
(FM) Financial Management General Financial Accounting Not identified AP Check Reconciliation
Who is responsible for opening and closing AP periods?
(FM) Financial Management General Financial Accounting Not identified AP Post
Is the schedule for opening and closing AP documented?
(FM) Financial Management General Financial Accounting Not identified AP Post
How do you close an accounting period for Employee Expense?
Is the schedule to close an accounting period for Employee Expense
How long does it take to close an accounting period for Employee
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Expense?
How long should it take to close an accounting period for Employee
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Expense?
Is closing an accounting period for Employee Expense a hard close or a soft
How are adjustments to closed periods for Employee Expense handled?
How do you open an accounting period for Employee Expense?
Is the schedule to open an accounting period for Employee Expense
How long does it take to open an accounting period for Employee Expense?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Employee Expense?
374357147.xls Page 27
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Employee Expense?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Employee Expense?
How do you close an accounting period for Invoice Generation?
Is the schedule to close an accounting period for Invoice Generation
How long does it take to close an accounting period for Invoice Generation?
How long should it take to close an accounting period for Invoice
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Generation?
Is closing an accounting period for Invoice Generation a hard close or a soft
How are adjustments to closed periods for Invoice Generation handled?
How do you open an accounting period for Invoice Generation?
Is the schedule to open an accounting period for Invoice Generation
How long does it take to open an accounting period for Invoice Generation?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Invoice Generation?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Invoice Generation?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Invoice Generation?
Provide an overview of AR invoice processing.
(FM) Financial Management General Financial Accounting Not identified AR Other
Are AR processes documented?
Are there AR processes that should be changed, streamlined or eliminated?
Do you ever recognize revenue from a single transaction over multiple
(FM) Financial Management General Financial Accounting Not identified AR Revenue periods?
When do you recognize revenue?
(FM) Financial Management General Financial Accounting Not identified AR Revenue
How many General Ledger accounts do you distribute to?
When do you create or recognize outstanding receivables?
Do you distribute earned and unearned revenue? What are the GL
(FM) Financial Management General Financial Accounting Not identified AR Revenue accounts?
Do you have unbilled receivables?
Is revenue assignment associated with sales people information?
Do you assign non-revenue credit to sales people?
Do you have special revenue recognition for long-term agreements?
Do you automatically determine the general ledger accounts for specific
transactions (i. e. receivables, freight, tax, unearned revenue, unbilled
(FM) Financial Management General Financial Accounting Not identified AR Invoicing receivables, etc.) during Invoice Entry?
How do you receive notice to create/generate an invoice to bill a customer?

(FM) Financial Management General Financial Accounting Not identified AR Invoicing
How do you link the specific products/services that you sell, with general
(FM) Financial Management General Financial Accounting Not identified AR, GL Invoicing ledger accounts at Invoice Entry?
Do you regularly invoice customers for the same items?
Do you use standard invoice lines with default pricing and default
(FM) Financial Management General Financial Accounting Not identified AR Invoicing accounting information (revenue, receivable, freight, tax)?
How are the revenue, receivable, freight and tax accounts configured for
(FM) Financial Management General Financial Accounting Not identified AR Invoicing each invoice type?
Do you ever use invoice forms and/or the invoice entry process for
(FM) Financial Management General Financial Accounting Not identified AR Invoicing transactions other than billing customers?
Do you use Debit Memos?
How are Debit Memos accounted for?
Why are Debit Memos used?
What items appear on Debit Memos?
Do you use Customer Account Credit Memos?
How are Customer Account Credit Memos used?
374357147.xls Page 28
Why are Customer Account Credit Memos used?
What items appear on Customer Account Credit Memos?
Do you enter invoices in batches?
How are batch invoices defined?
Do you use batch controls, such as counts and amounts?
Do you bill customers in a foreign currency?
How many invoice types do you have? Provide invoice samples.
How frequently do you invoice your customers?
How do you track sales revenue on invoices? How is it reported?
What different shipping methods do you use?
How do you number your invoices?
Where are your price schedules maintained?
How often are sales orders invoiced?
What is the criteria to invoice?
What items appear on your invoices (inventory? non-inventory?)
Can payment terms be assigned at the invoice level?
What paper stock is used to print the invoices?
Where are the invoices printed? How many printers and where are they?
(FM) Financial Management General Financial Accounting Not identified AR Invoicing Pre-printed forms?
What remit to address is assigned for your invoices?
Do you assign shipping charges for your invoices?
How are shipping charges calculated?
How do you calculate your tax charges? What are the rates?
How do you keep your tax rate information up to date?
How do you close an accounting period for Customer Payment ?
Is the schedule to close an accounting period for Customer Payment
How long does it take to close an accounting period for Customer
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Payment ?
How long should it take to close an accounting period for Customer
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close Payment ?
Is closing an accounting period for Customer Payment a hard close or a
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Close soft close?
How are adjustments to closed periods for Customer Payment handled?
How do you open an accounting period for Customer Payment ?
Is the schedule to open an accounting period for Customer Payment
How long does it take to open an accounting period for Customer
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Payment ?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Customer Payment ?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Customer Payment ?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Customer Payment ?
How are adjustments to closed periods handled?
(FM) Financial Management General Financial Accounting Not identified AR Open/Close Periods
Do you reconcile payments with the bank?
(FM) Financial Management General Financial Accounting Not identified AR Reconciliation
How do you reconcile payments with the bank?
How often do you reconcile payments with the bank?
How are bank reconciliation errors handled?
374357147.xls Page 29
What type(s) of customers do you have?
(FM) Financial Management General Financial Accounting Not identified AR Customers
How many customers do you have?
(FM) Financial Management General Financial Accounting Not identified AR, PA Customers
Provide samples of customer master records.
What type of payment terms do you provide?
Do you provide split term payment terms?
Do you provide discount payment terms?
Do you use customer agreements/contracts to manage specific price lists?
(FM) Financial Management General Financial Accounting Not identified AR, OE Customers
Do you use customer agreements/contracts to manage specific discounts?
Do you use customer agreements/contracts to manage specific payment
(FM) Financial Management General Financial Accounting Not identified AR, OE Customers terms?
Do you use customer agreements/contracts to manage specific invoicing
(FM) Financial Management General Financial Accounting Not identified AR, OE Customers policies?
How do you track customer contact people?
Do you automatically number new customers as they are created?
Do you automatically number customer business purposes as they are
(FM) Financial Management General Financial Accounting Not identified AR Customers created?
Do you track and record relationships between customers e.g. franchises,
(FM) Financial Management General Financial Accounting Not identified AR Customers subsidiaries etc.?
Do you create reciprocal customer relationships whenever you create a
(FM) Financial Management General Financial Accounting Not identified AR Customers relationship between customers for tracking purposes?
Do you have multiple "remit tos"?
How are multiple "remit tos" determined for each customer?
What credit information is tracked for each customer?
Do terms and conditions of customer agreements and/or payment terms
(FM) Financial Management General Financial Accounting Not identified AR Customers change based upon the status of their accounts?
How do you maintain/audit your customer data?
Do you have a prospect system separate from the receivables customers?
Who has access to your customer database?
Do you have the same customers repeated multiple times in the data files or
(FM) Financial Management General Financial Accounting Not identified AR Customers the same customer for different operating units?
How do you track customers with different or multiple bill-to and ship-to
(FM) Financial Management General Financial Accounting Not identified AR Customers addresses?
Describe the process for creation and maintenance of customer records.
How do you close an accounting period for Financial Reporting?
Is the schedule to close an accounting period for Financial Reporting
(FM) Financial Management General Financial Accounting Not identified GL Period Close documented?
How long does it take to close an accounting period for Financial
(FM) Financial Management General Financial Accounting Not identified GL Period Close Reporting?
How long should it take to close an accounting period for Financial
(FM) Financial Management General Financial Accounting Not identified GL Period Close Reporting?
Is closing an accounting period for Financial Reporting a hard close or a
(FM) Financial Management General Financial Accounting Not identified GL Period Close soft close?
How are adjustments to closed periods for Financial Reporting handled?
How do you open an accounting period for Financial Reporting?
(FM) Financial Management General Financial Accounting Not identified GL Period Open
Is the schedule to open an accounting period for Financial Reporting
(FM) Financial Management General Financial Accounting Not identified GL Period Open documented?
How long does it take to open an accounting period for Financial Reporting?
(FM) Financial Management General Financial Accounting Not identified GL Period Open
(FM) Financial Management General Financial Accounting Not identified GL Period Open Financial Reporting?
(FM) Financial Management General Financial Accounting Not identified GL Period Open/Close Financial Reporting?
(FM) Financial Management General Financial Accounting Not identified GL Period Open/Close for Financial Reporting?
When closing at year end do you use a 13th period?
(FM) Financial Management General Financial Accounting Not identified GL Open/Close Periods
Do you track journal sources? What types?
(FM) Financial Management General Financial Accounting Not identified GL Transactions
Do you track journal categories? What ones?
374357147.xls Page 30
Do you enter statistical accounts regularly? How often?
Do you use batches to enter journals?
Do you reverse journals on a regular basis? Explain.
Do you have standard journals that recur with the same accounting
(FM) Financial Management General Financial Accounting Not identified GL Transactions information (but changing amounts)? Provide examples.
Do you have standard journals that recur with the same accounting
(FM) Financial Management General Financial Accounting Not identified GL Transactions information (but the same amounts)? Provide examples.
Do you use control totals when entering journals?
How often do you post journals to your General Ledger balances?
What are the procedures you use to post these journals?
Who posts the journal batches? Who approves the posting?
Do you allow for posting out of balances journals into a suspense account?
Do you have multiple suspense accounts?
Do you have any input documents that you currently use?
Do you need to categorize your journals in any way (e.g. by source,
accounts payable, by type, accrual)? How are these categories useful?
Do you need to associate special statistical figures to certain journal
(FM) Financial Management General Financial Accounting Not identified GL Transactions entries?
Do you have any audit requirements that might be unique?
Do you currently use encumbrance accounting?
What type of authorization does it take to make adjusting entries in prior
(FM) Financial Management General Financial Accounting Not identified GL Transactions periods?
Do these reports have different rounding in $? (i.e. the preliminary report is
(FM) Financial Management General Financial Accounting Not identified GL Transactions in pennies and the final in whole dollars)
What are your intercompany processing requirements (e.g. eliminations,
(FM) Financial Management General Financial Accounting Not identified GL Transactions internal invoices, reporting)
How do you close an accounting period for Material Handling?
Is the schedule to close an accounting period for Material Handling
How long does it take to close an accounting period for Material Handling?
How long should it take to close an accounting period for Material Handling?
Is closing an accounting period for Material Handling a hard close or a soft
How are adjustments to closed periods for Material Handling handled?
How do you open an accounting period for Material Handling?
Is the schedule to open an accounting period for Material Handling
How long does it take to open an accounting period for Material Handling?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open Material Handling?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close Material Handling?
(FM) Financial Management General Financial Accounting Not identified Not module specific Period Open/Close for Material Handling?
Is the schedule to close an accounting period for Quality Management
(FM) Financial Management General Financial Accounting Not identified ALL Period Close documented?
How long does it take to close an accounting period for Quality
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Management?
How long should it take to close an accounting period for Quality
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Management?
Is closing an accounting period for Quality Management a hard close or a
(FM) Financial Management General Financial Accounting Not identified ALL Period Close soft close?
How are adjustments to closed periods for Quality Management handled?
(FM) Financial Management General Financial Accounting Not identified ALL Period Close
How do you open an accounting period for Quality Management?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open
Is the schedule to open an accounting period for Quality Management
(FM) Financial Management General Financial Accounting Not identified ALL Period Open documented?
How long does it take to open an accounting period for Quality
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Management?
374357147.xls Page 31
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Quality Management?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Quality Management?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Quality Management?
How do you close an accounting period for Inventory Accuracy?
Is the schedule to close an accounting period for Inventory Accuracy
How long does it take to close an accounting period for Inventory Accuracy?
How long should it take to close an accounting period for Inventory
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Accuracy?
Is closing an accounting period for Inventory Accuracy a hard close or a soft
(FM) Financial Management General Financial Accounting Not identified ALL Period Close close?
How are adjustments to closed periods for Inventory Accuracy handled?
How do you open an accounting period for Inventory Accuracy?
Is the schedule to open an accounting period for Inventory Accuracy
How long does it take to open an accounting period for Inventory Accuracy?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Inventory Accuracy?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Inventory Accuracy?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Inventory Accuracy?
How do you close an accounting period for Costing?
Is the schedule to close an accounting period for Costing documented?
How long does it take to close an accounting period for Costing?
How long should it take to close an accounting period for Costing?
Is closing an accounting period for Costing a hard close or a soft close?
How are adjustments to closed periods for Costing handled?
How do you open an accounting period for Costing?
Is the schedule to open an accounting period for Costing documented?
How long does it take to open an accounting period for Costing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Costing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Costing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Costing?
How do you measure the time it takes to close your accounting period?
(FM) Financial Management General Financial Accounting Not identified INV, WIP Period Close
How do you measure the labor resources involved to close your accounting
(FM) Financial Management General Financial Accounting Not identified INV, WIP Period Close period?
How long does it take to close your accounting period?
(FM) Financial Management General Financial Accounting Not identified COST, INV, WIP Period Close
How do you close an accounting period for Order Placement?
Is the schedule to close an accounting period for Order Placement
How long does it take to close an accounting period for Order Placement?
How long should it take to close an accounting period for Order Placement?
Is closing an accounting period for Order Placement a hard close or a soft
How are adjustments to closed periods for Order Placement handled?
How do you open an accounting period for Order Placement?
Is the schedule to open an accounting period for Order Placement
How long does it take to open an accounting period for Order Placement?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Order Placement?
374357147.xls Page 32
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Order Placement?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Order Placement?
How do you close an accounting period for Order Fulfillment?
Is the schedule to close an accounting period for Order Fulfillment
How long does it take to close an accounting period for Order Fulfillment?
How long should it take to close an accounting period for Order Fulfillment?
Is closing an accounting period for Order Fulfillment a hard close or a soft
How are adjustments to closed periods for Order Fulfillment handled?
How do you open an accounting period for Order Fulfillment?
Is the schedule to open an accounting period for Order Fulfillment
How long does it take to open an accounting period for Order Fulfillment?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Order Fulfillment?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Order Fulfillment?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Order Fulfillment?
How do you close an accounting period for Customer Returns ?
Is the schedule to close an accounting period for Customer Returns
How long does it take to close an accounting period for Customer
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Returns ?
How long should it take to close an accounting period for Customer Returns
(FM) Financial Management General Financial Accounting Not identified ALL Period Close ?
Is closing an accounting period for Customer Returns a hard close or a
How are adjustments to closed periods for Customer Returns handled?
How do you open an accounting period for Customer Returns ?
Is the schedule to open an accounting period for Customer Returns
How long does it take to open an accounting period for Customer Returns ?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Customer Returns ?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Customer Returns ?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Customer Returns ?
How do you close an accounting period for Sales and Marketing?
Is the schedule to close an accounting period for Sales and Marketing
How long does it take to close an accounting period for Sales and
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Marketing?
How long should it take to close an accounting period for Sales and
(FM) Financial Management General Financial Accounting Not identified ALL Period Close Marketing?
Is closing an accounting period for Sales and Marketing a hard close or a
How are adjustments to closed periods for Sales and Marketing handled?
How do you open an accounting period for Sales and Marketing?
Is the schedule to open an accounting period for Sales and Marketing
How long does it take to open an accounting period for Sales and
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Marketing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open Sales and Marketing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close Sales and Marketing?
(FM) Financial Management General Financial Accounting Not identified ALL Period Open/Close for Sales and Marketing?
How do you close an accounting period for Human Resources?
(FM) Financial Management General Financial Accounting Not identified HR Period Close
Is the schedule to close an accounting period for Human Resources
(FM) Financial Management General Financial Accounting Not identified HR Period Close documented?
374357147.xls Page 33
How long does it take to close an accounting period for Human Resources?
How long should it take to close an accounting period for Human
(FM) Financial Management General Financial Accounting Not identified HR Period Close Resources?
Is closing an accounting period for Human Resources a hard close or a soft
(FM) Financial Management General Financial Accounting Not identified HR Period Close close?
How are adjustments to closed periods for Human Resources handled?
How do you open an accounting period for Human Resources?
(FM) Financial Management General Financial Accounting Not identified HR Period Open
Is the schedule to open an accounting period for Human Resources
(FM) Financial Management General Financial Accounting Not identified HR Period Open documented?
How long does it take to open an accounting period for Human Resources?
(FM) Financial Management General Financial Accounting Not identified HR Period Open
(FM) Financial Management General Financial Accounting Not identified HR Period Open Human Resources?
(FM) Financial Management General Financial Accounting Not identified HR Period Open/Close Human Resources?
(FM) Financial Management General Financial Accounting Not identified HR Period Open/Close for Human Resources?
How do you close an accounting period for Payroll?
(FM) Financial Management General Financial Accounting Not identified PAY Period Close
Is the schedule to close an accounting period for Payroll documented?
How long does it take to close an accounting period for Payroll?
How long should it take to close an accounting period for Payroll?
Is closing an accounting period for Payroll a hard close or a soft close?
How are adjustments to closed periods for Payroll handled?
How do you open an accounting period for Payroll?
(FM) Financial Management General Financial Accounting Not identified PAY Period Open
Is the schedule to open an accounting period for Payroll documented?
How long does it take to open an accounting period for Payroll?
(FM) Financial Management General Financial Accounting Not identified PAY Period Open Payroll?
(FM) Financial Management General Financial Accounting Not identified PAY Period Open/Close Payroll?
(FM) Financial Management General Financial Accounting Not identified PAY Period Open/Close for Payroll?
How do you close an accounting period for Projects?
(FM) Financial Management General Financial Accounting Not identified PA Period Close
Is the schedule to close an accounting period for Projects documented?
How long does it take to close an accounting period for Projects?
How long should it take to close an accounting period for Projects?
Is closing an accounting period for Projects a hard close or a soft close?
How are adjustments to closed periods for Projects handled?
How do you open an accounting period for Projects?
(FM) Financial Management General Financial Accounting Not identified PA Period Open
Is the schedule to open an accounting period for Projects documented?
How long does it take to open an accounting period for Projects?
(FM) Financial Management General Financial Accounting Not identified PA Period Open Projects?
(FM) Financial Management General Financial Accounting Not identified PA Period Open/Close Projects?
(FM) Financial Management General Financial Accounting Not identified PA Period Open/Close for Projects?
Do your project periods differ from your accounting periods?
(FM) Financial Management General Financial Accounting Not identified PA Open/Close Periods
Are there separate procedures necessary to open, close, and maintain
project periods which are different from accounting periods?
(FM) Financial Management General Financial Accounting Not identified PA Open/Close Periods
(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Open/Close Periods
Do you use outside vendors in your project work?
(FM) Financial Management General Financial Accounting Not identified AP, PA Project Set Up
Are project numbers system generated or manually entered?
374357147.xls Page 34
Are different organizations responsible for different projects?
Does your company manage different types of projects? What are they?
How many different project types does it manage?
To what degree does client management influence the volume and type of
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up work a customer seeks?
Do you complete work for public or private sector entities?
Do you define a Work Breakdown Structure (WBS) for each project?
How many tasks are included in a typical WBS?
What tasks are involved in a typical WBS?
Do you assign roles or responsibilities to employees for each project?
How many different roles are there for each project?
What are the roles for each project?
Do you classify projects by sector, industry, or other category?
How many different classifications are there for project types?
What are the classifications for project types?
Do you employ controls (dates, expense type, etc.) to restrict charges to a
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up project?
How many different control types to restrict charges to a project do you
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up employ?
What are the control types to restrict charges to a project?
What are the project budget variables you track when monitoring project
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up performance?
Do you use project budgets/plans for anticipated revenue, as well as cost,
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up to track project performance?
Do you budget revenues and costs at different or the same levels of detail?
Do you validate project funding during preparation of the budget?
What are your categories of projects? (Direct, Indirect, Capital, Expense,
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up etc.)
What types of work or service do tasks represent?
What type of Work Breakdown Structure do you use?
What is the maximum number of levels in the WBS?
What is the maximum number of tasks in a project?
Please provide a sample WBS.
How are Work Breakdown Structures generated?
Do you use templates for repetitive projects?
How many customers per project?
Are projects funded?
How is funding recorded?
What project status do you use?
How are projects approved for setup, charges, revenue, invoicing?
What is the project life cycle?
How are projects initiated?
Do you have indirect projects?
At what WBS level are cost and revenue budgeted?
Do you budget by type of expenditure?
What budget versions do you maintain?
374357147.xls Page 35
What type of controls do you have on budgets?
How are budget changes handled?
Are hard limits on budgets enforced?
Do budgets include burdens?
Do you record customer contracts in the project accounting system?
Do you use Microsoft Projects? (If yes, Oracle Project Connect required.)
Do you build assets for internal use? Do you track the construction of these
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up assets as projects?
Do you create projects for internal or non-billable projects?
Do you have a need to redirect organization or employee cost from an
(FM) Financial Management General Financial Accounting Not identified PA Project Set Up "owning" organization to a "project" organization?
Do you have any unusual, or customer specific, billing cycles?
Time & Expense Does the employee cost rate in Projects differ from the HR salary/wage
(FM) Financial Management General Financial Accounting Not identified PA Entry rate?
Do you track "Committed" as well as "Actual" costs for projects?
(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project Tracking
What are the components/sources (requisitions, purchase orders, pending
(FM) Financial Management General Financial Accounting Not identified AP, PA, PO Project Tracking invoices, etc.) of a projects Committed costs?
Do you allocate or attribute overhead costs to projects?
(FM) Financial Management General Financial Accounting Not identified AP, GL, PA, PO Project Tracking
To what degree does your company track activities, costs, and revenues for
"Services," performed for and reimbursed by a customer?
Explain the technique(s) (burdening rates, cost multipliers, etc.) that you
(FM) Financial Management General Financial Accounting Not identified PA Project Tracking use.
Does your organization track shared resources, (i. e., employee from Group
A works on a project managed by Group B) with respect to revenue and
(FM) Financial Management General Financial Accounting Not identified PA, HR Project Tracking cost?
Are contracts used to fund multiple projects/tasks?
Please provide a sample of a project budget.
Do you use time-phased budgets?
How do you maintain your Project Billing data?
(FM) Financial Management General Financial Accounting Not identified PA Maintenance
How do you audit your Project Billing data?
(FM) Financial Management General Financial Accounting Not identified PA Maintenance
Which operations/processes do you want to streamline for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Other
Which operations/processes do you want to eliminate for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Other
Are there any time-intensive Project Billing operations/processes that need
(FM) Financial Management General Financial Accounting Not identified PA Other to be addressed?
What business performance statistics do you monitor for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Reporting
What are your Project Billing reporting requirements with respect to
(FM) Financial Management General Financial Accounting Not identified PA Reporting functional vs. foreign currencies?
What are your Project Billing reporting requirements with respect to
(FM) Financial Management General Financial Accounting Not identified PA Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Project Billing
reporting requirements? Provide examples of each. Include source (could
(FM) Financial Management General Financial Accounting Not identified PA Reporting be manual), user, frequency, number of copies.
Is there any Project Billing reporting requirement that your current set of
(FM) Financial Management General Financial Accounting Not identified PA Reporting reports does not meet?
Are Project Billing reports standard across multiple Sets of Books, for
(FM) Financial Management General Financial Accounting Not identified PA Reporting example, subsidiaries?
Are Project Billing reports standard across multiple levels within a Set of
(FM) Financial Management General Financial Accounting Not identified PA Reporting Books, i e., divisions?
What account codes and/or descriptions are required on Project Billing
(FM) Financial Management General Financial Accounting Not identified PA Reporting reports?
Do you provide a "key" of content/information somewhere on the Project
(FM) Financial Management General Financial Accounting Not identified PA Reporting Billing report?
What Project Billing reports are grouped together on a regular basis and
(FM) Financial Management General Financial Accounting Not identified PA Reporting printed in one print run?
Who receives a copy of the Project Billing reports?
What is the criteria for determining who should receive a copy of any Project
(FM) Financial Management General Financial Accounting Not identified PA Reporting Billing report?
How do you update a Project Billing reports distribution list?
374357147.xls Page 36
Is the process to update a Project Billing reports distribution list
(FM) Financial Management General Financial Accounting Not identified PA Reporting documented?
How long does it take to update a Project Billing reports distribution list?
How long should it take to update a Project Billing reports distribution list?
Who performs the tasks associated with updating a Project Billing reports
(FM) Financial Management General Financial Accounting Not identified PA Reporting distribution list?
(FM) Financial Management General Financial Accounting Not identified PA Reporting location printing for Project Billing reports?
Do some of these Project Billing reports belong in report sets? Do you have
(FM) Financial Management General Financial Accounting Not identified PA Reporting a group of reports which are always run together?
Do the separate business units run their own Project Billing reports?
What type of printers do you run Project Billing reports (including checks,
(FM) Financial Management General Financial Accounting Not identified PA Reporting purchase orders etc.) on? Where are they located?
Do you run Project Billing reports for different companies or cost centers?
Do you have security requirements on who can enter data for Project
(FM) Financial Management General Financial Accounting Not identified PA Security Billing? (e.g. by company? by cost center?)
Do you have security reports on who can run Project Billing reports? (by
(FM) Financial Management General Financial Accounting Not identified PA Security company, by cost center etc.)
Will there need to be terminal security for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Security
Do you run security reports on a regular basis for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Security
(FM) Financial Management General Financial Accounting Not identified PA Security for Project Billing?
(FM) Financial Management General Financial Accounting Not identified PA Security created for Project Billing?
Do you review requirements for validation rules, allowing certain Project
(FM) Financial Management General Financial Accounting Not identified PA Validation Billing accounts to be valid with only certain other values.
Do you monitor project receivables agings and/or collections effectiveness?
(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Collections
Do you monitor project receivables agings and/or collections effectiveness
(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Collections by manager?
(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Collections by customer?
(FM) Financial Management General Financial Accounting Not identified AR, GL, PA Collections by organization?
How do you group your customers for credit limits, credit checks?
How do you group your customers for statements?
How do you group your customers for interest charges for late payments?
How do you group your customers for payment rules?
How many project customers do you have?
Do you send customers statements?
(FM) Financial Management General Financial Accounting Not identified AR Customers change based upon the status of their accounts?
Provide an overview of AR cash receipt processing.
Are cash receipt procedures documented?
Should any of the procedures be changed, streamlined or eliminated?
Do you ever adjust receivables?
How do you adjust receivables?
Do you limit the amounts when adjusting receivables?
Do you receive deposits and/or prepayments?
Performance How do you determine whether indirect labor costs, such as overhead, are
(FM) Financial Management General Financial Accounting Not identified GL, PA Monitoring actually recovered through your billing practice?
Performance How do you determine whether the costs of non-labor assets are recovered
(FM) Financial Management General Financial Accounting Not identified PA Monitoring with bill rates or mark-ups?
Typically, how many project-related payments do you receive a month?
(FM) Financial Management General Financial Accounting Not identified AR Project Billing
Does your company manage contract projects?
(FM) Financial Management General Financial Accounting Not identified PA Project Billing
How many different contract project types, (i.e., billing method type) does
(FM) Financial Management General Financial Accounting Not identified PA Project Billing your company manage?
What different contract types does your company manage?
374357147.xls Page 37
To what degree does client management influence customer billing
(FM) Financial Management General Financial Accounting Not identified PA Project Billing arrangements?
Do you maintain standard bill rate schedules?
How many different schedules bill rate schedules are there?
What are the schedule types (i. e., employee, job title, non-labor
(FM) Financial Management General Financial Accounting Not identified PA Project Billing resources)?
Do any project billings involve retainage?
Do you track distinct customer contact types, (i.e., billing shipping, technical,
(FM) Financial Management General Financial Accounting Not identified PA Project Billing etc.)?
How many different customer contact types does your company track?
What are the different customer contact types?
Do you ever perform one project for multiple customers?
Do you employ multiple billing methods?
How many different billing methods do you employ?
What are the different billing methods you employ?
Do you ever use one method to bill customers and a different to accrue
(FM) Financial Management General Financial Accounting Not identified PA Project Billing revenue, for the same project?
What are the control types employed to restrict billable and non-billable
(FM) Financial Management General Financial Accounting Not identified PA Project Billing charges to a project?
Do you use standard invoice lines with default accounting information?
Do you have any subsidiaries that bill customers in a foreign currency?
(FM) Financial Management General Financial Accounting Not identified AR, GL Project Billing
Are there any other foreign currency issues regarding invoices and/or
(FM) Financial Management General Financial Accounting Not identified AR, GL Project Billing payments?
What type of payment terms do you provide?
Do you allow split payment terms?
Do you allow discount payment terms?
How do you maintain and assign salespeople to customers?
(FM) Financial Management General Financial Accounting Not identified AR Sales
Do you track Sales Territory Information?
How is Sales Territory Information for tracking purposes derived? (i.e.
(FM) Financial Management General Financial Accounting Not identified AR Sales customer, salesperson etc.)
What are the milestones of your sales order cycle?
Does your sales order cycle involve product shipment?
(FM) Financial Management General Financial Accounting Not identified AR, OE Sales
If your sales order cycle involves product shipment, how do you manage
(FM) Financial Management General Financial Accounting Not identified AR, OE Sales partial shipments and resulting backorders?
Do you maintain mandatory and/or optional reviews in your orders cycle for
(FM) Financial Management General Financial Accounting Not identified AR Sales credit risk, legal compliance, and/or other approvals?
Do you use standard item codes with default pricing and default accounting
(FM) Financial Management General Financial Accounting Not identified AR, OE Sales information?
Do you enter orders in batches?
(FM) Financial Management General Financial Accounting Not identified AR, GL, OE Sales
How are batch orders defined?
Do you use batch controls, such as counts and amounts?
Do you have customers who order for other customers?
How do you handle orders without shipment information?
How do you handle orders from unknown customers?
What are your policies and procedures about adjusting orders?
What are your policies and procedures about canceling orders?
How often do you adjust orders?
How often do you cancel orders?
How many orders do you receive in a month?
How many orders are canceled in a period?
374357147.xls Page 38
What are the reasons for canceled orders?
Do you have sales representatives? How many?
How do you breakup territory for sales?
How do you assign commissions?
Do you track non-revenue sales credits?
What Invoice Aging periods are currently in use?
(FM) Financial Management General Financial Accounting Not identified AR Reporting
What reports do you currently generate for Invoicing, Sales and Revenue
tracking? Provide samples including frequency and distribution.
Are reports grouped for processing purposes?
Are there any requirements your current set of reports does not meet?
Are AR processing statistics maintained and/or reviewed?
(FM) Financial Management General Financial Accounting Not identified ALL Reporting
Are there any requirements for on-line distribution or remote report
(FM) Financial Management General Financial Accounting Not identified ALL Reporting processing?
(FM) Financial Management General Financial Accounting Not identified AR, GL Post
(FM) Financial Management General Financial Accounting Not identified AR, GL Post
Who is responsible for opening and closing AR periods?
(FM) Financial Management General Financial Accounting Not identified AR Post
Is the schedule for opening and closing AR documented?
Do you have any documentation on your AR close?
(FM) Financial Management General Financial Accounting Not identified AR Post separately?
Do you enter your payments in batches?
(FM) Financial Management General Financial Accounting Not identified AR Payments
How are batches identified?
How do your customers generally pay invoices? single checksingle
invoice single checkmultiple invoices
multiple checksmultiple invoices
Do you use batch control counts and amounts?
Do you use more than one bank account and/or cash account?
Do you have customers who pay other customers invoices?
Do you use lockboxes?
How many lockboxes do you use?
What types of payments are received and input? (i.e. check, cash etc.)
How do you receive and input payments?
Do you receive deposits and/or prepayments?
Do you receive non-customer related payments?
How are non-customer related payments accounted for?
How do you handle payments without remittance information?
How do you handle payments from unknown sources?
What are your policies and procedures about adjusting payments?
What are your policies and procedures about reversing payments?
How often do you adjust payments?
How often do you reverse payments?
How many payments do you receive in a month?
374357147.xls Page 39
Who makes deposits to the bank?
How many checks are returned by the bank in a period?
What are the reasons for checks being returned by the bank?
Are fees charged for NSF checks?
Who applies cash?
How is cash applied?
Do you create chargebacks (Debit Items) for customer deductions?
What reports do you currently generate for payment processing? Provide
(FM) Financial Management General Financial Accounting Not identified AR Reporting samples including frequency and distribution.
How do you enter/manage a credit amount owed to the customer by your
(FM) Financial Management General Financial Accounting Not identified AR Collections company?
How do you enter/manage a credit amount owed to your company by the
(FM) Financial Management General Financial Accounting Not identified AR Collections customer
Do you send customers statements?
(FM) Financial Management General Financial Accounting Not identified AR Collections
Do you ever adjust receivables?
How do you adjust receivables?
Do you limit the amounts when adjusting receivables?
What credit information is tracked for each customer?
Are your collection policies documented?
Do you charge finance charges?
How do you charge finance charges?
Do you send dunning letters to customers?
How is the status of customer accounts communicated to Order Entry/Sales
(FM) Financial Management General Financial Accounting Not identified AR Collections Reps?
Do collectors actively call customers on delinquent items?
What is the process for tracking actions to collect on delinquent accounts?
Is the process for tracking actions to collect on delinquent accounts
(FM) Financial Management General Financial Accounting Not identified AR Collections automated?
(FM) Financial Management General Financial Accounting Not identified AR Collections change based upon the status of their accounts?
Do you monitor your collectors performance?
What metrics are used to monitor collections performance?
Do you run a detailed expense statement periodically?
How often is a detailed expense statement run and to whom is it
(FM) Financial Management General Financial Accounting Not identified AR Collections distributed?
Do you do cash requirements forecasting?
What sort of buckets do you use for cash requirements forecasting? (i.e. 30,
(FM) Financial Management General Financial Accounting Not identified AR Collections 60, 90...)
How do you monitor customer account status?
Are there any special reporting requirements pertaining to collections?
Do you have a separate aging for collectors?
What types of expenditures are entered as vendor invoices?
Are Project commitments/expenditures captured in Purchasing? Payroll?
(FM) Financial Management General Financial Accounting Not identified AP, PA, Payroll, PO Project Costing Accounts Payable?
Will you use legacy systems to feed information to Projects? (Review AMG
documentation to ensure that the information is captured correctly.)
AP, Legacy
Systems, PA,
(FM) Financial Management General Financial Accounting Not identified Payroll, Purchasing Project Costing
Please diagram how vendor invoices and revenue are accounted?
Please provide a sample of a coded vendor invoice.
How are vendor invoice adjustments and corrections made?
374357147.xls Page 40
At what level of the organization structure is revenue recognized?
How do you account for borrowed/lent resources for revenue purposes?
Are limits on revenue enforced?
Please provide samples of revenue credit reports.
Do you use write-ons and write-offs for revenue?
How are write-ons and write-offs recorded?
How are write-ons and write-offs accounted?
How often are projects invoiced?
How are invoices formatted?
(FM) Financial Management General Financial Accounting Not identified AR, PA Project Billing
Please provide a sample of each format used.
Are invoices printed from the system or manually typed?
Is retention applied?
How are invoices numbered?
Are all invoices generated at the same time or spread over the month?
Are invoices subtotaled?
Are directs costs separate from burdens?
Is invoice printing centralized or decentralized?
Who generates and approves invoices?
Are invoicing limits enforced?
How are rates determined?
How are costs marked up?
Please provide a sample rate schedule.
Are rates scheduled by job title or employee?
How often do rate schedules change?
How often and for what reasons are rates overridden?
What invoice adjustments/corrections are made?
Who collects on invoices?
Do you have milestone invoices, scheduled payments, pre-bills, etc.?
What methods of revenue recognition are used? (time and material,
(FM) Financial Management General Financial Accounting Not identified PA Project Billing percent complete, etc.)
Do you have a standard format for invoices? Does this format include any
(FM) Financial Management General Financial Accounting Not identified AR, PA Project Billing special printing considerations (logo, line format)?
When is the beginning of your year?
(FM) Financial Management General Financial Accounting Process General Ledger GL Periods
What is the period type? How many periods in your year?
Do all the companies have the same calendar? Explain
Do you have a naming convention for the periods?
What accounting periods are in your quarters?
Does your system allow for automatic payment to your T&E charge card
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations issuer?
What are your current cycle times associated with expense report
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations processing?
Is there a push by management to reduce cycle times associated with
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations expense processing?
Can you submit expense reports and review the approval and payment
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations status via the web?
Can employees track refunds on the system and apply them to unpaid
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations expense reports, if needed?
374357147.xls Page 41
Does your system automatically calculate tax amounts and capture value-
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations added tax (VAT) information for receipts?
Does your system support multi-currency? Can employees enter receipts
denominated in any currency and have the receipt amount automatically
converted into an amount in the reimbursement currency?
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations
Can an employee enter expense reports on behalf of another employee
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations (authorized delegate)?
Is it difficult to track credit card transactions in dispute?
Does your system support the euro currency?
Can an employee easily review his credit card transactions for the month?
How does the system deal with projects-related expense reports?
What is your process for approving expense reports? Is this process
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations documented?
Is there a push by management to reduce travel and entertainment costs?
What is your current reimbursement cycle time? Do you have a plan to
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations reduce cycle time?
Are procurement cards being considered for use down the road as an
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations integrated component in the procure-to-pay process?
How much time is spent on maintaining your system by your MIS staff?
Can you modify previously entered expense reports?
Can you set up expense report templates to cut down on total preparation
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Operations time by employees?
Do you have the functionality to review your expense report history?
Can you review the expense report history for another employee?
What are your reporting requirements?
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Reporting
What reports do you currently generate to meet your expense reporting
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Reporting requirements?
What are your expense reporting requirements with respect to summary or
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Reporting detail formats?
What are your security capabilities?
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Other
Will adding custom requirements require a lot of programming?
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Other
Do you use performance indicators to monitor administrative costs? What is
your administrative costs per expense report? Is there a plan to increase
(FM) Financial Management General Financial Accounting Project Accounting SS Exp Other performance?
What is your timecard process? Is this process documented and available?
(FM) Financial Management General Financial Accounting Project Accounting SS Time Operations
How easy is it for employees to track the approval status of their timecards?
What is your timecard approval process?
How does your system deal with project-related employee time?
Does your system support multiple organizations?
Does your current system allow for data collection over the web?
Does the system integrate with a Project Management application?
Can an employee view timecard history?
With the current system's capabilities, are managers easily able to evaluate
(FM) Financial Management General Financial Accounting Project Accounting SS Time Operations employee utilization and productivity?
Do you feel your system adequately enforces timecard policies?
Do you think a timecard system accessible through the web would be
beneficial to your company? Do you anticipate any kind of time savings as a
(FM) Financial Management General Financial Accounting Project Accounting SS Time Operations result of using this system? Other benefits?
Can authorized employees enter timecards on behalf of someone else?

What are your system's audit capabilities? Are there any concerns with
(FM) Financial Management General Financial Accounting Project Accounting SS Time Operations your system's audit capabilities?
How are reversals (entering negative hours against approved timecard)
(FM) Financial Management General Financial Accounting Project Accounting SS Time Transactions dealt with?
How are rejected unmatched transactions treated with your current system?
(FM) Financial Management General Financial Accounting Project Accounting SS Time Transactions
(FM) Financial Management General Financial Accounting Project Accounting SS Time Reporting
374357147.xls Page 42
What reports do you currently generate to meet your reporting
(FM) Financial Management General Financial Accounting Project Accounting SS Time Reporting requirements?
What are your reporting requirements with respect to summary or detail
(FM) Financial Management General Financial Accounting Project Accounting SS Time Reporting formats?
Do you have a process focusing on how employees plan and book
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations corporate travel? Is the process documented and available?
Is your travel management solution web-based? What are its main
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations features?
Does your travel management system encompass travel planning, travel
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations reimbursement, and travel intelligence?
As far as rules management, does your system adequately conform to
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations corporate policy?
How does your travel management system deal with contract management?
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations
Does your system have the capability to import reservations made over the
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations phone into your database?
What process do you have in place for effectively managing vendor
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations relationships?
Does your system effectively direct travelers to company-suggested
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations itineraries with the best negotiated rates?
Is travel intelligence (ability to analyze supplier performance and policy
compliance, and perform travel activity summary) an important travel
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations management initiative for your company?
How is your travel policy communicated to your employees?

Does your system effectively enforce travel policy
What controls are in place to reduce travel costs?
Is there a process in place for detecting and correcting errors?
How easy is it for a traveler to find where his expense report is in the
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations process?
Does your system provide detailed, real time analysis for corporate travel
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations planners?
Are corporate travel policies automatically enforced for all classes of
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations travelers in your current system?
Can you easily access company policy documents through the system?
Does your system provide for a direct link to suppliers?
Do you have a process in place for reviewing and enhancing the value of
(FM) Financial Management General Financial Accounting Project Accounting E Travel Operations supplier agreements?
Is there a push to automate your enterprise-wide travel expense process?
(FM) Financial Management General Financial Accounting Project Accounting E Travel Reporting
What reports do you currently generate to meet your travel management
(FM) Financial Management General Financial Accounting Project Accounting E Travel Reporting reporting requirements?
What are your travel management reporting requirements with respect to
(FM) Financial Management General Financial Accounting Project Accounting E Travel Reporting summary or detail formats?
How do you maintain your Projects data?
(FM) Financial Management not identified Not identified PA Maintenance
How do you audit your Projects data?
(FM) Financial Management not identified Not identified PA Maintenance
Which operations/processes do you want to streamline for Project Set Up ?
(FM) Financial Management not identified Not identified PA Other
Which operations/processes do you want to eliminate for Project Set Up ?
(FM) Financial Management not identified Not identified PA Other
Are there any time-intensive Project Set Up operations/processes that need
(FM) Financial Management not identified Not identified PA Other to be addressed?
Do you have security requirements on who can enter data for Project Set
(FM) Financial Management not identified Not identified PA Security Up ? (e.g. by company? by cost center?)
Do you have security reports on who can run Project Set Up reports? (by
(FM) Financial Management not identified Not identified PA Security company, by cost center etc.)
Will there need to be terminal security for Project Set Up ?
(FM) Financial Management not identified Not identified PA Security
Do you run security reports on a regular basis for Project Set Up ?
(FM) Financial Management not identified Not identified PA Security for Project Set Up ?
(FM) Financial Management not identified Not identified PA Security created for Project Set Up ?
Do you review requirements for validation rules, allowing certain Project Set
(FM) Financial Management not identified Not identified PA Validation Up accounts to be valid with only certain other values.
Which organizations are assigned projects/tasks/employees?
(FM) Financial Management not identified Not identified PA General
Please provide a list of job titles.
374357147.xls Page 43
Please provide overall system flow diagram.
Please provide any other documentation on the existing system.
Do you perform project costing, project billing or both?
How do you maintain/audit your project data?
(FM) Financial Management not identified Not identified PA, Other
Do you have a prospect system separate from the customer information?
(FM) Financial Management not identified Not identified AR, GL, PA Other
What is your present security scheme for project accounting?
If you use roles, how many different roles have been identified?
How is access to labor cost/rates controlled?
Operations Analysis and How do you maintain your Costing data?
(FM) Financial Management Management Reporting Manage Product Costing ALL Maintenance
Operations Analysis and How do you audit your Costing data?
(FM) Financial Management Management Reporting Manage Product Costing ALL Maintenance
Operations Analysis and Which operations/processes do you want to streamline for Costing?
(FM) Financial Management Management Reporting Manage Product Costing ALL Other
Operations Analysis and Which operations/processes do you want to eliminate for Costing?
(FM) Financial Management Management Reporting Manage Product Costing ALL Other
Operations Analysis and Are there time-intensive Costing operations/processes that need to be
(FM) Financial Management Management Reporting Manage Product Costing ALL Other addressed?
Operations Analysis and Do you have security requirements on who can enter data for Costing? (e.g.
(FM) Financial Management Management Reporting Manage Product Costing ALL Security by company? by cost center?)
Operations Analysis and Do you have security reports on who can run Costing reports? (by company,
(FM) Financial Management Management Reporting Manage Product Costing ALL Security by cost center etc.)
Operations Analysis and Is terminal security required for Costing?
(FM) Financial Management Management Reporting Manage Product Costing ALL Security
Operations Analysis and Do you run security reports on a regular basis for Costing?
(FM) Financial Management Management Reporting Manage Product Costing ALL Security
Operations Analysis and Do you have documentation on your current system security requirements
(FM) Financial Management Management Reporting Manage Product Costing ALL Security for Costing?
Operations Analysis and Map each GL user to a menu structure. Will any new ones need to be
(FM) Financial Management Management Reporting Manage Product Costing ALL Security created for Costing?
Operations Analysis and Do you review requirements for validation rules, allowing certain Costing
(FM) Financial Management Management Reporting Manage Product Costing ALL Validation accounts to be valid with only certain other values.
Operations Analysis and Do you collect labor and material costs?
(FM) Financial Management Management Reporting Manage Product Costing COST Cost Analysis
Operations Analysis and How do you collect labor?
(FM) Financial Management Management Reporting Manage Product Costing WIP Cost Analysis
Operations Analysis and How do collect material variances?
Operations Analysis and Do you do any actual costing?
(FM) Financial Management Management Reporting Manage Product Costing INV, WIP Cost Analysis
Operations Analysis and Is set-up a separate operation?
Operations Analysis and Do you post WIP variances?
(FM) Financial Management Management Reporting Manage Product Costing COST Cost Analysis
Operations Analysis and What is the average WIP dollar value over a given period?
Operations Analysis and What analysis is done on variances at period close?
(FM) Financial Management Management Reporting Manage Product Costing INV, WIP Cost Analysis
Operations Analysis and Do you use standard cost rollups?
(FM) Financial Management Management Reporting Manage Product Costing BOM, INV Cost Method
Operations Analysis and Do you simulate costs?
Operations Analysis and Do you use activity based costs?
(FM) Financial Management Management Reporting Manage Product Costing COST Cost Method
Operations Analysis and How often do you update product costs?
Operations Analysis and Time & Expense How are sub-contracted costs included in the cost of a project?
(FM) Financial Management Management Reporting Manage Product Costing AP, PA Entry
Operations Analysis and Time & Expense How many Time Reports are submitted?
Operations Analysis and Time & Expense How many Expense Reports are submitted?
Operations Analysis and Time & Expense If employees submit Time Reports and Expense Reports on-line, what
(FM) Financial Management Management Reporting Manage Product Costing AP, PA Entry software and hardware are used?
Operations Analysis and Time & Expense Do employees submit Time Reports and Expense Reports on paper
(FM) Financial Management Management Reporting Manage Product Costing AP, HR, PA Entry
Are costs that are associated with "borrowed" employees, (i. e., employee
Operations Analysis and Time & Expense from Group A works on a project managed by Group B) attributed to lending
(FM) Financial Management Management Reporting Manage Product Costing PA Entry or project organization?
Operations Analysis and Time & Expense Do you maintain a log used to attribute the use of equipment to specific
(FM) Financial Management Management Reporting Manage Product Costing PA Entry projects?
374357147.xls Page 44
Operations Analysis and Time & Expense Are purchases recorded against projects/tasks?
(FM) Financial Management Management Reporting Manage Product Costing PA, PO Entry
Operations Analysis and Time & Expense What are your category of expenditures?
(FM) Financial Management Management Reporting Manage Product Costing PA Entry
Operations Analysis and Time & Expense What type of expenditures are burdened?
Operations Analysis and Time & Expense What types of adjustments/corrections are made to expenditures?
Operations Analysis and Time & Expense What category and type of expenditures do you charge to projects?
Please provide an accounting diagram of the transactions for each type of
Operations Analysis and Time & Expense expenditure. Include natural account, clearing account, organization, debit
(FM) Financial Management Management Reporting Manage Product Costing PA Entry and credit.
Operations Analysis and Time & Expense How are intercompany or intracompany charges handled?
Operations Analysis and Time & Expense Who approves timecards?
Operations Analysis and Time & Expense Are timecards entered on-line by individuals, in pre-approved batches, or
(FM) Financial Management Management Reporting Manage Product Costing PA, Payroll Entry imported from another system?
Operations Analysis and Time & Expense Is time entered daily, or summarized for a period?
(FM) Financial Management Management Reporting Manage Product Costing PA, Payroll Entry
Operations Analysis and Time & Expense Do you enter overtime?
Operations Analysis and Time & Expense How is overtime charged?
Operations Analysis and Time & Expense Do you bill overtime?
Operations Analysis and Time & Expense Is overtime calculated by the system, or by the user before entry?
Operations Analysis and Time & Expense What rules are used for system calculated overtime?
Operations Analysis and Time & Expense Which organizations are charged for labor cost?
Operations Analysis and Time & Expense How do you account for borrowed/lent labor resources for timecard
(FM) Financial Management Management Reporting Manage Product Costing PA, Payroll Entry purposes?
Operations Analysis and Time & Expense Please diagram how labor cost and revenue are accounted? Include cross
(FM) Financial Management Management Reporting Manage Product Costing PA Entry charges, burdens, direct and indirect charges.
Operations Analysis and Time & Expense Who approves expenses?
Operations Analysis and Time & Expense How are expense report adjustments/corrections handled?
Operations Analysis and Time & Expense What cost elements are entered via expense reports?
Operations Analysis and Time & Expense Are expenses entered in units or dollars?
Operations Analysis and Time & Expense How are expense report costs accounted?
Operations Analysis and Time & Expense What types of expenditures are entered as usages?
Operations Analysis and Time & Expense How are usages recorded and entered?
Operations Analysis and Time & Expense How is usage cost calculated and accounted?
Operations Analysis and Time & Expense How are usage adjustments/corrections made?
Operations Analysis and Time & Expense Are usages entered in units or dollars?
Operations Analysis and Time & Expense How is revenue calculated and accounted?
Operations Analysis and Time & Expense What accounting functions are required for each type of expenditure?
Operations Analysis and Time & Expense At what level of detail are they recorded? (individual assets or pools)
Operations Analysis and What business performance statistics do you monitor for Procurement?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting
Operations Analysis and What are your Procurement reporting requirements with respect to
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting functional vs. foreign currencies?
Operations Analysis and What are your Procurement reporting requirements with respect to
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Procurement
Operations Analysis and reporting requirements? Provide examples of each. Include source (could
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting be manual), user, frequency, number of copies.
Operations Analysis and Is there any Procurement reporting requirement that your current set of
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting reports does not meet?
Operations Analysis and Are Procurement reports standard across multiple Sets of Books, for
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting example, subsidiaries?
Operations Analysis and Are Procurement reports standard across multiple levels within a Set of
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Procurement
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting reports?
374357147.xls Page 45
Operations Analysis and Do you provide a "key" of content/information somewhere on the
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Procurement report?
Operations Analysis and What Procurement reports are grouped together on a regular basis and
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting printed in one print run?
Operations Analysis and Who receives a copy of the Procurement reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Procurement report?
Operations Analysis and How do you update a Procurement reports distribution list?
Operations Analysis and Is the process to update a Procurement reports distribution list
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting documented?
Operations Analysis and How long does it take to update a Procurement reports distribution list?
Operations Analysis and How long should it take to update a Procurement reports distribution list?
Operations Analysis and Who performs the tasks associated with updating a Procurement reports
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting distribution list?
Operations Analysis and Is there any requirement for on-line (softcopy) distribution and/or remote
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Procurement reports?
Operations Analysis and Do some of these Procurement reports belong in report sets? Always being
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting run together?
Operations Analysis and Do the separate business units run their own Procurement reports?
Operations Analysis and What type of printers do you run Procurement reports (including checks,
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Procurement reports for different companies or cost centers?
Operations Analysis and Are statistics kept on any purchasing, vendors or receipt information? If yes,
(FM) Financial Management Management Reporting Manage Reporting PO Analysis price? quality? delivery? what types?
Operations Analysis and What business performance statistics do you monitor for Invoice and
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Disbursement?
Operations Analysis and What are your Invoice and Disbursement reporting requirements with
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting respect to functional vs. foreign currencies?
Operations Analysis and What are your Invoice and Disbursement reporting requirements with
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting respect to summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Invoice and
Disbursement reporting requirements? Provide examples of each. Include
Operations Analysis and
Operations Analysis and Is there any Invoice and Disbursement reporting requirement that your
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting current set of reports does not meet?
Operations Analysis and Are Invoice and Disbursement reports standard across multiple Sets of
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Books, for example, subsidiaries?
Operations Analysis and Are Invoice and Disbursement reports standard across multiple levels within
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting a Set of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Invoice and
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Disbursement reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Invoice
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting and Disbursement report?
Operations Analysis and What Invoice and Disbursement reports are grouped together on a regular
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting basis and printed in one print run?
Operations Analysis and Who receives a copy of the Invoice and Disbursement reports?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Invoice and Disbursement report?
Operations Analysis and How do you update a Invoice and Disbursement reports distribution list?
Operations Analysis and Is the process to update a Invoice and Disbursement reports distribution list
Operations Analysis and How long does it take to update a Invoice and Disbursement reports
Operations Analysis and How long should it take to update a Invoice and Disbursement reports
Operations Analysis and Who performs the tasks associated with updating a Invoice and
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Disbursement reports distribution list?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Invoice and Disbursement reports?
Operations Analysis and Do some of these Invoice and Disbursement reports belong in report sets?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Always being run together?
Operations Analysis and Do the separate business units run their own Invoice and Disbursement
What type of printers do you run Invoice and Disbursement reports
Operations Analysis and (including checks, purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Invoice and Disbursement reports for different companies or
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting cost centers?
Operations Analysis and For the purpose of Invoice Aging Reports, what aging periods are currently
(FM) Financial Management Management Reporting Manage Reporting AP Reporting in use?
374357147.xls Page 46
Operations Analysis and Is there a requirement to produce Key Indicators Reports to review
(FM) Financial Management Management Reporting Manage Reporting AP Reporting productivity and pinpoint problem areas?
Operations Analysis and Is there a need to define any additional aging periods?
(FM) Financial Management Management Reporting Manage Reporting AP Reporting
Operations Analysis and What business performance statistics do you monitor for Employee
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Expense?
Operations Analysis and What are your Employee Expense reporting requirements with respect to
Operations Analysis and What are your Employee Expense reporting requirements with respect to
What reports do you currently generate to meet your Employee Expense
Operations Analysis and Is there any Employee Expense reporting requirement that your current set
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting of reports does not meet?
Operations Analysis and Are Employee Expense reports standard across multiple Sets of Books, for
Operations Analysis and Are Employee Expense reports standard across multiple levels within a Set
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Employee
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Expense reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Employee
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Expense report?
Operations Analysis and What Employee Expense reports are grouped together on a regular basis
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting and printed in one print run?
Operations Analysis and Who receives a copy of the Employee Expense reports?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Employee Expense report?
Operations Analysis and How do you update a Employee Expense reports distribution list?
Operations Analysis and Is the process to update a Employee Expense reports distribution list
Operations Analysis and How long does it take to update a Employee Expense reports distribution
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting list?
Operations Analysis and How long should it take to update a Employee Expense reports distribution
Operations Analysis and Who performs the tasks associated with updating a Employee Expense
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting reports distribution list?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Employee Expense reports?
Operations Analysis and Do some of these Employee Expense reports belong in report sets? Always
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting being run together?
Operations Analysis and Do the separate business units run their own Employee Expense reports?
What type of printers do you run Employee Expense reports (including
Operations Analysis and checks, purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Employee Expense reports for different companies or cost
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting centers?
Operations Analysis and What business performance statistics do you monitor for Invoice
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Generation?
Operations Analysis and What are your Invoice Generation reporting requirements with respect to
Operations Analysis and What are your Invoice Generation reporting requirements with respect to
What reports do you currently generate to meet your Invoice Generation
be manual), user, frequency, number of copies.
Operations Analysis and Is there any Invoice Generation reporting requirement that your current set
Operations Analysis and Are Invoice Generation reports standard across multiple Sets of Books, for
Operations Analysis and Are Invoice Generation reports standard across multiple levels within a Set
Operations Analysis and What account codes and/or descriptions are required on Invoice Generation
Operations Analysis and Do you provide a "key" of content/information somewhere on the Invoice
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Generation report?
Operations Analysis and What Invoice Generation reports are grouped together on a regular basis
Operations Analysis and Who receives a copy of the Invoice Generation reports?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Invoice Generation report?
Operations Analysis and How do you update a Invoice Generation reports distribution list?
Operations Analysis and Is the process to update a Invoice Generation reports distribution list
374357147.xls Page 47
Operations Analysis and How long does it take to update a Invoice Generation reports distribution
Operations Analysis and How long should it take to update a Invoice Generation reports distribution
Operations Analysis and Who performs the tasks associated with updating a Invoice Generation
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Invoice Generation reports?
Operations Analysis and Do some of these Invoice Generation reports belong in report sets? Always
Operations Analysis and Do the separate business units run their own Invoice Generation reports?
What type of printers do you run Invoice Generation reports (including
Operations Analysis and Do you run Invoice Generation reports for different companies or cost
Operations Analysis and What business performance statistics do you monitor for Customer
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Payment ?
Operations Analysis and What are your Customer Payment reporting requirements with respect to
Operations Analysis and What are your Customer Payment reporting requirements with respect to
What reports do you currently generate to meet your Customer Payment
Operations Analysis and Is there any Customer Payment reporting requirement that your current set
Operations Analysis and Are Customer Payment reports standard across multiple Sets of Books, for
Operations Analysis and Are Customer Payment reports standard across multiple levels within a Set
Operations Analysis and What account codes and/or descriptions are required on Customer
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Payment reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Customer
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Payment report?
Operations Analysis and What Customer Payment reports are grouped together on a regular basis
Operations Analysis and Who receives a copy of the Customer Payment reports?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Customer Payment report?
Operations Analysis and How do you update a Customer Payment reports distribution list?
Operations Analysis and Is the process to update a Customer Payment reports distribution list
Operations Analysis and How long does it take to update a Customer Payment reports distribution
Operations Analysis and How long should it take to update a Customer Payment reports distribution
Operations Analysis and Who performs the tasks associated with updating a Customer Payment
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Customer Payment reports?
Operations Analysis and Do some of these Customer Payment reports belong in report sets?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Always being run together?
Operations Analysis and Do the separate business units run their own Customer Payment reports?
What type of printers do you run Customer Payment reports (including
Operations Analysis and Do you run Customer Payment reports for different companies or cost
Operations Analysis and Are all budgets reported from the GL in the same currency?
(FM) Financial Management Management Reporting Manage Reporting GL Reporting
Operations Analysis and What time periods of budget reporting do you require (current YTD, PTD,
(FM) Financial Management Management Reporting Manage Reporting GL Reporting PJTD Prior YTD, PTD, PJTD)?
Operations Analysis and What are your budget reporting requirements during preparation and after
(FM) Financial Management Management Reporting Manage Reporting GL Reporting budget is approved and in use?
Operations Analysis and Is the level of detail the budget is prepared in the same as the level budgets
(FM) Financial Management Management Reporting Manage Reporting GL Reporting are reported against actuals?
Operations Analysis and What business performance statistics do you monitor for Financial
(FM) Financial Management Management Reporting Manage Reporting GL Reporting Reporting?
Operations Analysis and What are your Financial Reporting requirements with respect to functional
(FM) Financial Management Management Reporting Manage Reporting GL Reporting vs. foreign currencies?
Operations Analysis and What are your Financial Reporting requirements with respect to summary or
(FM) Financial Management Management Reporting Manage Reporting GL Reporting detail formats? Obtain report listing.
What reports do you currently generate to meet your Financial Reporting
Operations Analysis and requirements? Provide examples of each. Include source (could be
(FM) Financial Management Management Reporting Manage Reporting GL Reporting manual), user, frequency, number of copies.
374357147.xls Page 48
Operations Analysis and Is there any Financial Reporting requirement that your current set of reports
(FM) Financial Management Management Reporting Manage Reporting GL Reporting does not meet?
Operations Analysis and Are Financial Reporting reports standard across multiple Sets of Books, for
(FM) Financial Management Management Reporting Manage Reporting GL Reporting example, subsidiaries?
Operations Analysis and Are Financial Reporting reports standard across multiple levels within a Set
(FM) Financial Management Management Reporting Manage Reporting GL Reporting of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Financial
(FM) Financial Management Management Reporting Manage Reporting GL Reporting Reporting reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Financial
(FM) Financial Management Management Reporting Manage Reporting GL Reporting Reporting report?
Operations Analysis and What Financial Reporting reports are grouped together on a regular basis
(FM) Financial Management Management Reporting Manage Reporting GL Reporting and printed in one print run?
Operations Analysis and Who receives a copy of the Financial Reporting reports?
(FM) Financial Management Management Reporting Manage Reporting GL Reporting Financial Reporting report?
Operations Analysis and How do you update a Financial Reporting reports distribution list?
Operations Analysis and Is the process to update a Financial Reporting reports distribution list
(FM) Financial Management Management Reporting Manage Reporting GL Reporting documented?
Operations Analysis and How long does it take to update a Financial Reporting reports distribution
(FM) Financial Management Management Reporting Manage Reporting GL Reporting list?
Operations Analysis and How long should it take to update a Financial Reporting reports distribution
(FM) Financial Management Management Reporting Manage Reporting GL Reporting list?
Operations Analysis and Who performs the tasks associated with updating a Financial Reporting
(FM) Financial Management Management Reporting Manage Reporting GL Reporting reports distribution list?
(FM) Financial Management Management Reporting Manage Reporting GL Reporting location printing for Financial Reporting reports?
Operations Analysis and Do some of these Financial Reporting reports belong in report sets? Always
(FM) Financial Management Management Reporting Manage Reporting GL Reporting being run together?
Operations Analysis and Do the separate business units run their own Financial Reporting reports?
What type of printers do you run Financial Reporting reports (including
Operations Analysis and Do you run Financial Reporting reports for different companies or cost
(FM) Financial Management Management Reporting Manage Reporting GL Reporting centers?
Operations Analysis and Do you have security requirements on who can enter data for Financial
(FM) Financial Management Management Reporting Manage Reporting GL Security Reporting? (e.g. by company? by cost center?)
Operations Analysis and Do you have security reports on who can run Financial Reporting reports?
(FM) Financial Management Management Reporting Manage Reporting GL Security (by company, by cost center etc.)
Operations Analysis and Will there need to be terminal security for Financial Reporting?
(FM) Financial Management Management Reporting Manage Reporting GL Security
Operations Analysis and Do you run security reports on a regular basis for Financial Reporting?
(FM) Financial Management Management Reporting Manage Reporting GL Security
Operations Analysis and Do you have documentation on your current system security requirements
(FM) Financial Management Management Reporting Manage Reporting GL Security for Financial Reporting?
Operations Analysis and Map each GL user to a menu structure. Will any new ones need to be
(FM) Financial Management Management Reporting Manage Reporting GL Security created for Financial Reporting?
Do you review requirements for validation rules, allowing certain Financial
Operations Analysis and Reporting accounts to be valid with only certain other values.
(FM) Financial Management Management Reporting Manage Reporting GL Validation
Operations Analysis and What business performance statistics do you monitor for Material Handling?
Operations Analysis and What are your Material Handling reporting requirements with respect to
Operations Analysis and What are your Material Handling reporting requirements with respect to
What reports do you currently generate to meet your Material Handling
Operations Analysis and Is there any Material Handling reporting requirement that your current set of
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting reports does not meet?
Operations Analysis and Are Material Handling reports standard across multiple Sets of Books, for
Operations Analysis and Are Material Handling reports standard across multiple levels within a Set of
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Material Handling
Operations Analysis and Do you provide a "key" of content/information somewhere on the Material
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Handling report?
Operations Analysis and What Material Handling reports are grouped together on a regular basis and
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting printed in one print run?
Operations Analysis and Who receives a copy of the Material Handling reports?
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting Material Handling report?
Operations Analysis and How do you update a Material Handling reports distribution list?
374357147.xls Page 49
Operations Analysis and Is the process to update a Material Handling reports distribution list
Operations Analysis and How long does it take to update a Material Handling reports distribution list?
Operations Analysis and How long should it take to update a Material Handling reports distribution
Operations Analysis and Who performs the tasks associated with updating a Material Handling
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting location printing for Material Handling reports?
Operations Analysis and Do some of these Material Handling reports belong in report sets? Always
Operations Analysis and Do the separate business units run their own Material Handling reports?
Operations Analysis and What type of printers do you run Material Handling reports (including
(FM) Financial Management Management Reporting Manage Reporting Not module specific Reporting checks, purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Material Handling reports for different companies or cost
Operations Analysis and What business performance statistics do you monitor for Quality
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Management?
Operations Analysis and What are your Quality Management reporting requirements with respect to
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting functional vs. foreign currencies?
Operations Analysis and What are your Quality Management reporting requirements with respect to
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Quality Management
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting
Operations Analysis and Is there any Quality Management reporting requirement that your current
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting set of reports does not meet?
Operations Analysis and Are Quality Management reports standard across multiple Sets of Books,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting for example, subsidiaries?
Operations Analysis and Are Quality Management reports standard across multiple levels within a
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Set of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Quality
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Management reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Quality
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Management report?
Operations Analysis and What Quality Management reports are grouped together on a regular basis
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting and printed in one print run?
Operations Analysis and Who receives a copy of the Quality Management reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any Quality
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Management report?
Operations Analysis and How do you update a Quality Management reports distribution list?
Operations Analysis and Is the process to update a Quality Management reports distribution list
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting documented?
Operations Analysis and How long does it take to update a Quality Management reports distribution
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting list?
Operations Analysis and How long should it take to update a Quality Management reports
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting distribution list?
Operations Analysis and Who performs the tasks associated with updating a Quality Management
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting reports distribution list?
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Quality Management reports?
Operations Analysis and Do some of these Quality Management reports belong in report sets?
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Always being run together?
Operations Analysis and Do the separate business units run their own Quality Management reports?
What type of printers do you run Quality Management reports (including
Operations Analysis and Do you run Quality Management reports for different companies or cost
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting centers?
Operations Analysis and What business performance statistics do you monitor for Inventory
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Accuracy?
Operations Analysis and What are your Inventory Accuracy reporting requirements with respect to
Operations Analysis and What are your Inventory Accuracy reporting requirements with respect to
What reports do you currently generate to meet your Inventory Accuracy
Operations Analysis and Is there any Inventory Accuracy reporting requirement that your current set
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting of reports does not meet?
Operations Analysis and Are Inventory Accuracy reports standard across multiple Sets of Books, for
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting example, subsidiaries?
374357147.xls Page 50
Operations Analysis and Are Inventory Accuracy reports standard across multiple levels within a Set
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Inventory Accuracy
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Inventory
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Accuracy report?
Operations Analysis and What Inventory Accuracy reports are grouped together on a regular basis
Operations Analysis and Who receives a copy of the Inventory Accuracy reports?
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Inventory Accuracy report?
Operations Analysis and How do you update a Inventory Accuracy reports distribution list?
Operations Analysis and Is the process to update a Inventory Accuracy reports distribution list
Operations Analysis and How long does it take to update a Inventory Accuracy reports distribution
Operations Analysis and How long should it take to update a Inventory Accuracy reports distribution
Operations Analysis and Who performs the tasks associated with updating a Inventory Accuracy
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Inventory Accuracy reports?
Operations Analysis and Do some of these Inventory Accuracy reports belong in report sets? Always
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting being run together?
Operations Analysis and Do the separate business units run their own Inventory Accuracy reports?
What type of printers do you run Inventory Accuracy reports (including
Operations Analysis and Do you run Inventory Accuracy reports for different companies or cost
Operations Analysis and What business performance statistics do you monitor for Costing?
Operations Analysis and What are your Costing reporting requirements with respect to functional vs.
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting foreign currencies?
Operations Analysis and What are your Costing reporting requirements with respect to summary or
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting detail formats? Obtain report listing.
What reports do you currently generate to meet your Costing reporting
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting manual), user, frequency, number of copies.
Operations Analysis and Is there any Costing reporting requirement that your current set of reports
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting does not meet?
Operations Analysis and Are Costing reports standard across multiple Sets of Books, for example,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting subsidiaries?
Operations Analysis and Are Costing reports standard across multiple levels within a Set of Books,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting i.e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Costing reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Costing
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting report?
Operations Analysis and What Costing reports are grouped together on a regular basis and printed in
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting one print run?
Operations Analysis and Who receives a copy of the Costing reports?
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Costing report?
Operations Analysis and How do you update a Costing reports distribution list?
Operations Analysis and Is the process to update a Costing reports distribution list documented?
Operations Analysis and How long does it take to update a Costing reports distribution list?
Operations Analysis and How long should it take to update a Costing reports distribution list?
Operations Analysis and Who performs the tasks associated with updating a Costing reports
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Costing reports?
Operations Analysis and Do some of these Costing reports belong in report sets? Always being run
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting together?
Operations Analysis and Do the separate business units run their own Costing reports?
Operations Analysis and What type of printers do you run Costing reports (including checks,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Costing reports for different companies or cost centers?
Operations Analysis and What business performance statistics do you monitor for New Product
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Introduction?
374357147.xls Page 51
Operations Analysis and What are your New Product Introduction reporting requirements with
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting respect to functional vs. foreign currencies?
Operations Analysis and What are your New Product Introduction reporting requirements with
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting respect to summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your New Product
Introduction reporting requirements? Provide examples of each. Include
Operations Analysis and Is there any New Product Introduction reporting requirement that your
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting current set of reports does not meet?
Operations Analysis and Are New Product Introduction reports standard across multiple Sets of
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Books, for example, subsidiaries?
Operations Analysis and Are New Product Introduction reports standard across multiple levels within
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting a Set of Books, I e., divisions?
Operations Analysis and What account codes and/or descriptions are required on New Product
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Introduction reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the New
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Product Introduction report?
Operations Analysis and What New Product Introduction reports are grouped together on a regular
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting basis and printed in one print run?
Operations Analysis and Who receives a copy of the New Product Introduction reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any New
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Product Introduction report?
Operations Analysis and How do you update a New Product Introduction reports distribution list?
Operations Analysis and Is the process to update a New Product Introduction reports distribution list
Operations Analysis and How long does it take to update a New Product Introduction reports
Operations Analysis and How long should it take to update a New Product Introduction reports
Operations Analysis and Who performs the tasks associated with updating a New Product
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Introduction reports distribution list?
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for New Product Introduction reports?
Operations Analysis and Do some of these New Product Introduction reports belong in report sets?
Operations Analysis and Do the separate business units run their own New Product Introduction
What type of printers do you run New Product Introduction reports
Operations Analysis and (including checks, purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run New Product Introduction reports for different companies or cost
Operations Analysis and What are your Order Placement reporting requirements with respect to
Operations Analysis and What are your Order Placement reporting requirements with respect to
What reports do you currently generate to meet your Order Placement
Operations Analysis and Is there any Order Placement reporting requirement that your current set of
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting reports does not meet?
Operations Analysis and Are Order Placement reports standard across multiple Sets of Books, for
Operations Analysis and Are Order Placement reports standard across multiple levels within a Set of
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Order Placement
Operations Analysis and Do you provide a "key" of content/information somewhere on the Order
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Placement report?
Operations Analysis and What Order Placement reports are grouped together on a regular basis and
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting printed in one print run?
Operations Analysis and Who receives a copy of the Order Placement reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any Order
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Placement report?
Operations Analysis and How do you update a Order Placement reports distribution list?
Operations Analysis and Is the process to update a Order Placement reports distribution list
Operations Analysis and How long does it take to update a Order Placement reports distribution list?
Operations Analysis and How long should it take to update a Order Placement reports distribution
Operations Analysis and Who performs the tasks associated with updating a Order Placement
374357147.xls Page 52
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Order Placement reports?
Operations Analysis and Do some of these Order Placement reports belong in report sets? Always
Operations Analysis and Do the separate business units run their own Order Placement reports?
Operations Analysis and What type of printers do you run Order Placement reports (including checks,
Operations Analysis and Do you run Order Placement reports for different companies or cost
Operations Analysis and What business performance statistics do you monitor for Order Fulfillment?
Operations Analysis and What are your Order Fulfillment reporting requirements with respect to
Operations Analysis and What are your Order Fulfillment reporting requirements with respect to
What reports do you currently generate to meet your Order Fulfillment
Operations Analysis and Is there any Order Fulfillment reporting requirement that your current set of
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting reports does not meet?
Operations Analysis and Are Order Fulfillment reports standard across multiple Sets of Books, for
Operations Analysis and Are Order Fulfillment reports standard across multiple levels within a Set of
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Books, I e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Order Fulfillment
Operations Analysis and Do you provide a "key" of content/information somewhere on the Order
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Fulfillment report?
Operations Analysis and What Order Fulfillment reports are grouped together on a regular basis and
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting printed in one print run?
Operations Analysis and Who receives a copy of the Order Fulfillment reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any Order
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Fulfillment report?
Operations Analysis and How do you update a Order Fulfillment reports distribution list?
Operations Analysis and Is the process to update a Order Fulfillment reports distribution list
Operations Analysis and How long does it take to update a Order Fulfillment reports distribution list?
Operations Analysis and How long should it take to update a Order Fulfillment reports distribution
Operations Analysis and Who performs the tasks associated with updating a Order Fulfillment
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Order Fulfillment reports?
Operations Analysis and Do some of these Order Fulfillment reports belong in report sets? Always
Operations Analysis and Do the separate business units run their own Order Fulfillment reports?
Operations Analysis and What type of printers do you run Order Fulfillment reports (including checks,
Operations Analysis and Do you run Order Fulfillment reports for different companies or cost centers?
Operations Analysis and What business performance statistics do you monitor for Customer Returns
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting ?
Operations Analysis and What are your Customer Returns reporting requirements with respect to
Operations Analysis and What are your Customer Returns reporting requirements with respect to
What reports do you currently generate to meet your Customer Returns
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting be manual), user, frequency, number of copies.
Operations Analysis and Is there any Customer Returns reporting requirement that your current set
Operations Analysis and Are Customer Returns reports standard across multiple Sets of Books, for
Operations Analysis and Are Customer Returns reports standard across multiple levels within a Set
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Customer Returns
Operations Analysis and Do you provide a "key" of content/information somewhere on the Customer
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Returns report?
Operations Analysis and What Customer Returns reports are grouped together on a regular basis
Operations Analysis and Who receives a copy of the Customer Returns reports?
374357147.xls Page 53
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Customer Returns report?
Operations Analysis and How do you update a Customer Returns reports distribution list?
Operations Analysis and Is the process to update a Customer Returns reports distribution list
Operations Analysis and How long does it take to update a Customer Returns reports distribution
Operations Analysis and How long should it take to update a Customer Returns reports distribution
Operations Analysis and Who performs the tasks associated with updating a Customer Returns
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Customer Returns reports?
Operations Analysis and Do some of these Customer Returns reports belong in report sets?
Operations Analysis and Do the separate business units run their own Customer Returns reports?
What type of printers do you run Customer Returns reports (including
Operations Analysis and Do you run Customer Returns reports for different companies or cost
Operations Analysis and What business performance statistics do you monitor for Sales and
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Marketing?
Operations Analysis and What are your Sales and Marketing reporting requirements with respect to
Operations Analysis and What are your Sales and Marketing reporting requirements with respect to
What reports do you currently generate to meet your Sales and Marketing
Operations Analysis and Is there any Sales and Marketing reporting requirement that your current set
Operations Analysis and Are Sales and Marketing reports standard across multiple Sets of Books,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting for example, subsidiaries?
Operations Analysis and Are Sales and Marketing reports standard across multiple levels within a
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Set of Books, i e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Sales and
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Marketing reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Sales and
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting Marketing report?
Operations Analysis and What Sales and Marketing reports are grouped together on a regular basis
Operations Analysis and Who receives a copy of the Sales and Marketing reports?
Operations Analysis and What is the criteria for determining who should receive a copy of any Sales
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting and Marketing report?
Operations Analysis and How do you update a Sales and Marketing reports distribution list?
Operations Analysis and Is the process to update a Sales and Marketing reports distribution list
Operations Analysis and How long does it take to update a Sales and Marketing reports distribution
Operations Analysis and How long should it take to update a Sales and Marketing reports
Operations Analysis and Who performs the tasks associated with updating a Sales and Marketing
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting location printing for Sales and Marketing reports?
Operations Analysis and Do some of these Sales and Marketing reports belong in report sets?
Operations Analysis and Do the separate business units run their own Sales and Marketing reports?
What type of printers do you run Sales and Marketing reports (including
Operations Analysis and Do you run Sales and Marketing reports for different companies or cost
What reports do you currently use to meet your sales and marketing
Operations Analysis and requirements? Provide examples of each. Include source, user, frequency,
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting number of copies, level of importance.
Operations Analysis and Is there any sales and marketing reporting requirement that your current set
Operations Analysis and What sales and marketing reports are grouped together on a regular basis
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting and printed in one run?
Operations Analysis and Who needs to be able to run reports?
374357147.xls Page 54
Operations Analysis and Who receives a copy of the sales and marketing reports?
Operations Analysis and What is the criteria for who should receive a copy of a sales and marketing
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting report?
Operations Analysis and How do you update a sales and marketing report distribution list?
Operations Analysis and Is there any requirement for on-line distribution and/or remote location
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting printing for sales and marketing reports?
Operations Analysis and Do the separate business units own their own sales and marketing reports?
Operations Analysis and What type of printers do you run sales and marketing reports on? Where
(FM) Financial Management Management Reporting Manage Reporting ALL Reporting are they located?
Operations Analysis and Do you run sales and marketing reports for different companies or cost
Operations Analysis and Who is currently responsible for creating/changing reports?
Operations Analysis and Do you have tools to do on-demand reports or queries?
Operations Analysis and What business performance statistics do you monitor for Projects?
(FM) Financial Management Management Reporting Manage Reporting PA Reporting
Operations Analysis and What are your Projects reporting requirements with respect to functional vs.
(FM) Financial Management Management Reporting Manage Reporting PA Reporting foreign currencies?
Operations Analysis and What are your Projects reporting requirements with respect to summary or
(FM) Financial Management Management Reporting Manage Reporting PA Reporting detail formats? Obtain report listing.
What reports do you currently generate to meet your Projects reporting
(FM) Financial Management Management Reporting Manage Reporting PA Reporting manual), user, frequency, number of copies.
Operations Analysis and Is there any Projects reporting requirement that your current set of reports
(FM) Financial Management Management Reporting Manage Reporting PA Reporting does not meet?
Operations Analysis and Are Projects reports standard across multiple Sets of Books, for example,
(FM) Financial Management Management Reporting Manage Reporting PA Reporting subsidiaries?
Operations Analysis and Are Projects reports standard across multiple levels within a Set of Books, i
(FM) Financial Management Management Reporting Manage Reporting PA Reporting e., divisions?
Operations Analysis and What account codes and/or descriptions are required on Projects reports?
Operations Analysis and Do you provide a "key" of content/information somewhere on the Projects
(FM) Financial Management Management Reporting Manage Reporting PA Reporting report?
Operations Analysis and Who receives a copy of the Projects reports?
(FM) Financial Management Management Reporting Manage Reporting PA Reporting Projects report?
Operations Analysis and How do you update a Projects reports distribution list?
Operations Analysis and Is the process to update a Projects reports distribution list documented?
Operations Analysis and How long does it take to update a Projects reports distribution list?
Operations Analysis and How long should it take to update a Projects reports distribution list?
Operations Analysis and Who performs the tasks associated with updating a Projects reports
(FM) Financial Management Management Reporting Manage Reporting PA Reporting distribution list?
(FM) Financial Management Management Reporting Manage Reporting PA Reporting location printing for Projects reports?
Operations Analysis and Do the separate business units run their own Projects reports?
Operations Analysis and What type of printers do you run Projects reports (including checks,
(FM) Financial Management Management Reporting Manage Reporting PA Reporting purchase orders etc.) on? Where are they located?
Operations Analysis and Do you run Projects reports for different companies or cost centers?
Operations Analysis and How often are project performance reports generated?
Operations Analysis and Do you do commitment reporting?
Operations Analysis and Please provide a sample commitment report.
Operations Analysis and Are burdens separated out for reporting?
Operations Analysis and Please provide samples of your major reports.
Operations Analysis and How are reports distributed?
Operations Analysis and What reporting is done against contracts?
What reports do you currently generate to meet your Invoice and
Operations Analysis and Disbursement reporting requirements? Provide samples, including
(FM) Financial Management Management Reporting Not identified AP Reporting frequency and distribution list.
Operations Analysis and Are reports grouped for processing purposes?

(FM) Financial Management Management Reporting Not identified AP Reporting
Operations Analysis and Are there any requirements that your current set of reports does not meet?
374357147.xls Page 55
Operations Analysis and Are AP processing statistics maintained and/or reviewed?
Operations Analysis and Are there requirements for on-line distribution or remote location printing?
Operations Analysis and Do you allocate or attribute overhead costs to projects?
(FM) Financial Management Management Reporting Not identified AP, GL, PA Other
Operations Analysis and Explain the technique(s) to allocate or attribute overhead costs to projects
(FM) Financial Management Management Reporting Not identified PA Other (burdening rates, cost multipliers, etc.) that you use.
Operations Analysis and How do you maintain your Financial Reporting data?
(FM) Financial Management Management Reporting Not identified GL Maintenance
Operations Analysis and How do you audit your Financial Reporting data?
(FM) Financial Management Management Reporting Not identified GL Maintenance
Operations Analysis and Which operations/processes do you want to streamline for Financial
(FM) Financial Management Management Reporting Not identified GL Other Reporting?
Operations Analysis and Which operations/processes do you want to eliminate for Financial
(FM) Financial Management Management Reporting Not identified GL Other Reporting?
Operations Analysis and Are there any time-intensive Financial Reporting operations/processes that
(FM) Financial Management Management Reporting Not identified GL Other need to be addressed?
Operations Analysis and How do you track cost on miscellaneous transactions?
(FM) Financial Management Management Reporting Not identified COST, INV Grouping
Operations Analysis and Performance Do you monitor profitability/analysis by Project Type?
(FM) Financial Management Management Reporting Not identified GL, PA Monitoring
Operations Analysis and Performance Do you monitor profitability/analysis by Organization (cost center, division,
(FM) Financial Management Management Reporting Not identified GL, PA Monitoring region)?
Operations Analysis and Performance Do you monitor profitability/analysis by Business Line or Function
Operations Analysis and Performance Do you monitor profitability/analysis by Skill/Job?
Operations Analysis and Performance Do you monitor profitability/analysis by Revenue Category?
Operations Analysis and Performance Do you monitor profitability/analysis by Activity?
Operations Analysis and Performance Do you monitor profitability/analysis by Employee?
(FM) Financial Management Management Reporting Not identified PA, GL, HR Monitoring
Operations Analysis and Performance Do you track Employee Utilization, i. e., billable versus non-billable, costs
(FM) Financial Management Management Reporting Not identified PA, HR Monitoring versus revenues?
Operations Analysis and Performance Do you use projects to track Overhead activities and/or Product
(FM) Financial Management Management Reporting Not identified GL, PA Monitoring Development efforts?
Operations Analysis and Performance Is "activity-based costing" an issue that is important to your company?
Operations Analysis and Performance Do you monitor profitability/analysis by Industry/Market Sector?
Operations Analysis and Performance Do you monitor profitability/analysis by Customer/Customer Type?
Operations Analysis and Performance How many projects do you plan to monitor?
(FM) Financial Management Management Reporting Not identified PA Monitoring
Operations Analysis and Performance How many different project budget variables (total cost, labor hours, etc.) do
(FM) Financial Management Management Reporting Not identified PA Monitoring you track when monitoring project performance?
Operations Analysis and What type of customer contracts do you track?
(FM) Financial Management Management Reporting Not identified PA Project Tracking
What are your treasury reporting requirements with respect to functional vs.
(FM) Financial Management Treasury Manage Cash TR Reporting foreign currencies?
What types of reports does your current system provide to help you review
(FM) Financial Management Treasury Manage Cash TR Reporting and analyze your treasury activity?
How often do you run these reports?
(FM) Financial Management Treasury Manage Cash TR Reporting
What are your reporting requirements with respect to account analysis?
Do the separate business units run their own reports?
Is there any treasury reporting requirement that your current set of reports
(FM) Financial Management Treasury Manage Cash TR Reporting does not meet?
What account codes and/or descriptions are required on treasury reports?
What your audit requirements?
What types of audit reports do you use?
How many financial institutions does your company have relationships with?
(FM) Financial Management Treasury Manage Cash TR Relationships
What is your company's relationship management strategy? Are there
(FM) Financial Management Treasury Manage Cash TR Relationships processes currently used to manage these relationships?
What are your major audit and control issues with managing your financial
(FM) Financial Management Treasury Manage Cash TR Relationships institution relationships?
Explain your company's cash management process
(FM) Financial Management Treasury Manage Cash TR Cash Management
Is your company currently using any cash management tools? Which ones
(FM) Financial Management Treasury Manage Cash TR Cash Management and how are they used?
Who are the key players (besides the cash manager) involved in the cash
(FM) Financial Management Treasury Manage Cash TR Cash Management management function and what are their responsibilities?
374357147.xls Page 56
What are the key issues in the current cash management environment?
How do you monitor your cash position with actual or projected opening
(FM) Financial Management Treasury Manage Cash TR Cash Management balances?
How do make adjustments to reflect any bank errors?
How is cash forecasted?
How are bank statements reconciled?
How are daily balances of funds reconciled?
Do you have a documented Corporate Investment policy?
Is in-house banking used in your company? Do you have documented
(FM) Financial Management Treasury Manage Cash TR Cash Management processes/procedures?
What treasury workstation are you currently using? What features of the
treasury workstation do you use? Are you satisfied with its performance?
What types of transaction can be initiated through your treasury
(FM) Financial Management Treasury Manage Cash TR Transactions workstation?
What are the different types of foreign exchange transactions you currently
(FM) Financial Management Treasury Manage Cash TR Transactions have set up in your system?
What are the different types of money market transactions used?
(FM) Financial Management Treasury Manage Cash TR Transactions
What is the current accuracy of your treasury information?
What are the types of internal data exchanged between the treasury area
(FM) Financial Management Treasury Manage Cash TR Transactions and other areas of the company?
Will you use legacy systems to feed information to Treasury?
Do you have security requirements on who can enter data for treasury
(FM) Financial Management Treasury Manage Cash TR Transactions functions? (e.g. by company? by cost center?)
Who can enter data in different companies/cost centers? Do you have
documentation on your current system's security requirements?
Do you use templates for repetitive tasks?
(FM) Financial Management Treasury Manage Cash GL, TR Postings
How often do you post to the General Ledger?
Do you post summary or detail information?
What processes are set up to ensure compliance with standards and
(FM) Financial Management Treasury Manage Cash TR Relationships regulations from FASB and SEC?
Are you satisfied with the accuracy of your short term cash forecasting?
(FM) Financial Management Treasury Manage Cash CM Forecasting
Can you generate cash forecasts for specific projects?
With your current system, can you analyze the liquidity of a project by
(FM) Financial Management Treasury Manage Cash CM Forecasting forecasting expected cashflows from various source types?
Can you generate a forecast for a project in any currency?
Can you produce a forecast of expected cashflows based on sales
(FM) Financial Management Treasury Manage Cash CM Forecasting opportunities?
With your current system, can you produce a forecast of expected
cashflows from foreign exchange, money market, and exposure
(FM) Financial Management Treasury Manage Cash CM Forecasting transactions?
Are you satisfied with the quality of your cash forecasts?

What are the major steps involved in your forecasting process?
What is your criteria for selecting a forecasting method?
How do you validate your forecasts?
With your current system, can you define reusable templates to easily
(FM) Financial Management Treasury Manage Cash CM Forecasting generate cash forecasts?
How are bank statements reconciled with your current system?
(FM) Financial Management Treasury Manage Cash CM Reconciliation
Is there a need to automate your bank account reconciliation process?
Do you have documentation of your bank statement reconciliation process?
Does your current system integrate with your payroll system to
automatically or manually reconcile bank statements to payroll payments?
Are bank accounts reconciled and independently reviewed on a regular
(FM) Financial Management Treasury Manage Cash CM Reconciliation basis?
374357147.xls Page 57
How are voided and reversed transactions reconciled?
How do reconcile your general ledger cash account to your bank statement
(FM) Financial Management Treasury Manage Cash CM Reconciliation balance?
Do you have documentation of your cash management process?
(FM) Financial Management Treasury Manage Cash CM Operations
Please explain any initiatives to automate cash management.
What are your major objectives for cash management?
Are you currently using cash management tools? Which ones? Are you
(FM) Financial Management Treasury Manage Cash CM Operations satisfied with their performance?
What is the relationship between your company's operating cycle and your
(FM) Financial Management Treasury Manage Cash CM Operations cash flow timeline?
What are your corporate financial decisions that are greatly impacted by
(FM) Financial Management Treasury Manage Cash CM Operations cash management?
Who are the key players (besides the cash manager) involved in the finance
(FM) Financial Management Treasury Manage Cash CM Operations function?
What are your cash management functions and responsibilities?
What is your cash conversion cycle?
What methods do you use to report cash balances?
What are the typical tasks your cash manager performs on a daily basis?
What are the types of internal data exchanged between the cash
(FM) Financial Management Treasury Manage Cash CM Operations management area and other areas of the company?
What are the sources of current-day information for the cash manager?
How are excess cash balances handled?
How easy is it to identify your foreign currency exposure?
Could you view your current cash position at any time?
Does management stress the importance of internal control and compliance
(FM) Financial Management Treasury Manage Cash CM Operations with procedures?
Does a cash management operations policy manual exist? Is it current?
Is it adequate for the purposes of policy control?
Is the cash projection integrated in the overall business plan?
Does your current system allow you to integrate with external systems
giving you timely access to global cash information via the corporate
(FM) Financial Management Treasury Manage Cash CM Operations intranet?
Do you have a documented cash investment policy which has been
(FM) Financial Management Treasury Manage Cash CM Operations reviewed and approved by management?
Which operations/processes do you want to streamline for cash
(FM) Financial Management Treasury Manage Cash CM Operations management?
Which operations/processes do you want to eliminate for cash
(FM) Financial Management Treasury Manage Cash CM Operations management?
Are there any time-intensive cash management operations/processes that
(FM) Financial Management Treasury Manage Cash CM Operations need to be addressed?
Is electronic payments authorization utilized with your current system? If
(FM) Financial Management Treasury Manage Cash CM Operations so, do you have documentation of this process?
How many bank relationships do you currently have?
Do you have a process for managing these relationship? If so, is it
(FM) Financial Management Treasury Manage Cash CM Operations documented?
Is in-house banking currently being used in your current system?
Do you have a process for managing in-house banking? If so, is it
(FM) Financial Management Treasury Manage Cash CM Operations documented?
Does the company needlessly keep too many bank accounts?
Does the company's bank negotiating position suffer from poor banking
(FM) Financial Management Treasury Manage Cash CM Operations relationships?
How do you close an accounting period for cash management?
(FM) Financial Management Treasury Manage Cash CM, GL Accounting Periods
Is the schedule to close an accounting period for cash management
(FM) Financial Management Treasury Manage Cash CM, GL Accounting Periods documented?
How long does it take to close an accounting period for cash management?
How are adjustments to close periods for cash management handled?
How do you open an accounting period for cash management?
374357147.xls Page 58
Is the schedule to open an accounting period for cash management
(FM) Financial Management Treasury Manage Cash CM, GL Accounting Periods documented?
Who performs the tasks associated with opening or closing an accounting
(FM) Financial Management Treasury Manage Cash CM, GL Accounting Periods period for cash management?
What are your cash management reporting requirements with respect to
(FM) Financial Management Treasury Manage Cash CM Reporting functional vs. foreign currencies?
What are your cash management reporting requirements with respect to
summary or detail formats? Obtain report listing. What reports do you
currently generate to meet you cash management reporting requirements?
(FM) Financial Management Treasury Manage Cash CM Reporting
Provide examples of each. Include source (could be manual), user,
(FM) Financial Management Treasury Manage Cash CM Reporting frequency, number of copies.
Is there any cash management reporting requirement that your current set
(FM) Financial Management Treasury Manage Cash CM Reporting of reports does not meet?
Are your cash management reports standard across different
(FM) Financial Management Treasury Manage Cash CM Reporting divisions/subsidiaries?
Do the separate business units run their own cash management reports?
Do you do multi-bank reporting?
Do you use financial ratios?
(FM) Financial Management Treasury Manage Cash CM Performance
What business performance statistics do you monitor for cash
(FM) Financial Management Treasury Manage Cash CM Performance management?
(FM) Financial Management Treasury Manage Cash CM Security for cash management?
Do you have security requirements on who can enter data for cash
(FM) Financial Management Treasury Manage Cash CM Security management?
Do you use multiple currencies in your business?
(FM) Financial Management Treasury Manage Currency & Interest Risk GL, TR Currency
How many currencies do you use and what are they?
What is your policy on changing currency rates?
What is the primary currency you use?
Do you enter data in multiple currencies?
Do you do translations monthly into foreign currencies?
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Currency
Do you perform re-valuation of assets and liabilities on a regular basis?
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Currency When?
Do you perform consolidation between various businesses that use different
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Currency currencies?
Do you perform special reviews or audits for foreign currency accounts?
Provide examples of each. Include source (could be manual), user,
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Currency frequency, number of copies.
Explain your risk management process. Do you have a documented Risk
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management Management policy?
Which of the company's business operations can be re-engineered to
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management reduce FX (Foreign Exchange) risks?
Are the company's risk management procedures adequate and consistent
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management worldwide?
Are existing systems and reporting procedures adequate for the company's
current level of FX (FOREIGN EXCHANGE) risk and exposures?
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management
Is FX (FOREIGN EXCHANGE) Trading and Risk Management centralized?
What are the hedging objectives of the company? What are your current
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management hedging practices?
How do you manage forecast errors?
What performance benchmarks are used to measure hedging
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management effectiveness?
How do you manage your exposures positions (i.e.. interest rate and foreign
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management exchange exposures)?
Is there a process used between operating units for reporting exposures
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management and hedging them?
Do you have a documented FX (FOREIGN EXCHANGE) policy?
Do you use negotiable instruments? (If yes, please elaborate on the
(FM) Financial Management Treasury Manage Currency & Interest Risk TR Risk Management instruments used)
Do you use derivatives? (If yes, please elaborate on the instruments used)
What is your limits policy?
Which operations/processes do you want to eliminate in your treasury
(FM) Financial Management Treasury Not identified TR Operations operations?
Are there any time-intensive treasury operations/processes that need to be
(FM) Financial Management Treasury Not identified TR Operations addressed?
374357147.xls Page 59
Do you have documentation of your treasury processes?
(FM) Financial Management Treasury Not identified TR Operations
Explain how your cost centers or departments are organized?
(FM) Financial Management Treasury Not identified TR Operations
What business performance statistics do you monitor in your treasury
(FM) Financial Management Treasury Not identified TR Operations operations?
Define your accounting period types and accounting calendar types?
(FM) Financial Management Treasury Not identified GL, TR Setup
What are the legal entities for your company?
(FM) Financial Management Treasury Not identified GL, TR Setup
How many deal types and product types do you use? Please explain the
(FM) Financial Management Treasury Not identified TR Setup nature of each.
How many exposure types are used? What are they?
(FM) Financial Management Treasury Not identified TR Setup
What type of industry are you in?
General Not identified Not identified Not module specific Business
What products and services do you provide?
Number of employees?
Describe/share your Corporate/Organizational Vision Statement.
Describe/share your Departmental/Divisional mission Statement.
Which of these business areas and/or operations are highest priority?
Which of these business areas and/or operations are medium priority?
Do all the cost centers have assets?
What is your organizational structure?
How many sites are these companies located? What are these sites?
General Not identified Not identified Not module specific Business Where are these sites located ?
Do all the locations have the same chart of accounts?
Do all the locations have the same calendar?
Do all the locations have the same functional currency? If not what are
General Not identified Not identified Not module specific Business they?
Do you have more than one legal entity within the same set of Books
Are there any processes that should be changed, streamlined or
General Not identified Not identified Not module specific Business eliminated?
What business areas and/or operations are targeted for improvement?
General not identified not identified Not module specific Business
Which of these business areas and/or operations are low priority?
Can you provide a systems flow diagram of connectivity between your core
General not identified not identified Not module specific Business business applications?
How many businesses are in your company?
What is the structure or relationships of these businesses?
Do all the businesses have assets?
Do all the cost centers have assets?
What is your accounting calendar?
Which business functions are performed centrally, which business functions
General not identified not identified Not module specific Business are decentralized ?
What information is shared across different businesses?
Do you use more than one Set of Books? If so what are they?
What across business reporting is currently performed?
General not identified not identified Not module specific Reporting
General not identified not identified ALL Period Close How do you close an accounting period for Quality Management?
What is your company's short term and long term strategy?
Is there an electronic commerce strategy for your company?
What are the major electronic commerce projects in your company?
How the electronic commerce projects changed your companies business
General Not identified Not identified Not module specific Business model?
What are the forces fueling the electronic commerce projects in your
General Not identified Not identified Not module specific Business company?
374357147.xls Page 60
How have you changed customer side, supplier side and inside your
General Not identified Not identified Not module specific Business organization with electronic commerce?
Are most of your electronic commerce projects, systems and business
models on the business-to-business segment or the business-to-consumer
General Not identified Not identified Not module specific Business segment?
How do you support managerial decision making with electronic commerce?

If you have an EDI system what business documents do you use? For
General Not identified Not identified Not module specific Business example, Invoice, PO, ASN(Advance Ship Notice)
What ratio of your business documents EDI?
What is your current application architecture?
What is your current technical architecture?
What is your main information architecture?
How do you manage demand creation, processing responses and target
General Not identified Not identified Not module specific Business qualified prospects?
How do you design, manage sales territories?
Is the loop between sales, customer service and the customer is closed in
General Not identified Not identified Not module specific Business your company?
How do you develop incentive compensation solutions for various selling
General Not identified Not identified Not module specific Business channels?
How do you merge, clean and maintain mailing lists?
How do you track and forward sales leads?
Can your managers track market activity through pipeline versus forecast
General Not identified Not identified Not module specific Business reporting?
How do your sales people plan and report sales calls, report of expenses?
What are the product items will you be selling from your Internet Store?
Are all product item attributes defined?
Are all product items priced?
How product items will be loaded into the Internet Store?
What are the implications of objects contained within other objects versus
General Not identified Not identified Not module specific Business objects being loosely related to other objects?
Do you need different account categories then the defaults "ACCOUNT" &
General Not identified Not identified Not module specific Business "WALKIN"?
Do you use different price categories for your customers in your business?
Do you use different currencies for your price categories?
Do you use different price types such as "Regular" and "SALE" in your
General Not identified Not identified Not module specific Business business?
What types of media content do you use for your products to sell? For
General Not identified Not identified Not module specific Business example, Video, Audio, Picture
Do you integrate your internet store sales to customer service operations?
How do you share customer account information with your internet store
General Not identified Not identified Not module specific Business sales?
How do you process orders taken from your internet store with your ERP
General Not identified Not identified Not module specific Business Order Entry module?
How do you provide ATP ( Available-to-Promise) information for your
General Not identified Not identified Not module specific Business Internet Store sales?
Do you provide multiple payment services for your customers to choose
General Not identified Not identified Not module specific Business from at your Internet Store?
Do you sell downloadable soft goods at your internet store?
How do you create context sensitive advertisement in your business?
How do you manage shipping and handling your orders in your business?
How do you secure transactions with your customers on the Internet?
How do you manage customer accounts? For example, registration,
General Not identified Not identified Not module specific Business maintenance and approval.
How do you process customer orders? Manually or automatically?
What constraints (time, data, etc.) you have on processing orders?
How do you handle returns?
374357147.xls Page 61
How do you handle product availability?
How do you handle exceptions for certain customers?
Does your business drop-ship items?
Does your business involve configurable items?
How do you price configurable items?
What about product substitutes, links, and recommendations?
Do you do business with government? For example, government contracts?
What self-service inquiries you allow customers to view (order status,
General Not identified Not identified Not module specific Business invoices, payments, etc.)
How do you record customer habits and preferences?
How do you create personal views?
How do you handle order and line cancellations?
Do you create items sold through Internet Store in the ERP Applications?
Do you use coupons in your Internet Store?
Do you need to migrate price lists that has attributes from your ERP to
General Not identified Not identified Not module specific Business applications to your Internet Store?
Do you need to update customer name and number, e-mail information
General Not identified Not identified Not module specific Business captured in your Internet Store?
What types of operations do your customers perform on the web when they
General Not identified Not identified Not module specific Business buy goods?
How do you let your customers view items and categories they buy on the
General Not identified Not identified Not module specific Business web?
Do you allow your customers to download data from your web site? If so in
General Not identified Not identified Not module specific Business what formats?
How do you handle payments in your business?
What are the protocols you use in your business for electronic payments for
General Not identified Not identified Not module specific Business credit cards?
What is your electronic payment system model is? For example, Host based
General Not identified Not identified Not module specific Business or Terminal Based?
What is your transaction volume for credit card payments, credits, voids,
General Not identified Not identified Not module specific Business etc. per day?
How volatile is this volume?
Who initiates the payment process for authorization and settlement in your
General Not identified Not identified Not module specific Business business? Customer or Merchant?
Do you use multiple languages in your electronic commerce systems?
How do you interact with your merchants related to payments in your
Are your electronic commerce applications entirely integrated with your
General Not identified Not identified Not module specific Business electronic payment systems in your business?
How do you have handle recurring authorizations in your business?
How do you handle installment payments in your business?
How do you handle split shipments in your business?
Are all your electronic payment systems installed on the same machine?
Are all your electronic payment systems running behind the firewall in your
How does iPayment communicates with other payment systems in your
Do you use secure ICX to encrypt the information communicated between
General Not identified Not identified Not module specific Business iPayment and other payment systems?
Do you use wallets and digital certificates in your internet payment
General Not identified Not identified Not module specific Business systems?
How do you handle Return/Credits in your internet payment systems?
Do you restrict Return/Credits to certain IP addresses?
Do you restrict operations to each merchant? For example, Invoice,
General Not identified Not identified Not module specific Business Payment, etc.
Which payment system does the iPayment will interface to? For example,
General Not identified Not identified Not module specific Business CyberCash, VeriFone, etc.
Is Your Commerce Application an Oracle Application Server Cartridge?
374357147.xls Page 62
What are your business rules for internet payment?
How do you handle errors in your internet payment system?
Do you use Internet Computing Architecture in your business?
Do you have a distributed or central architecture for your internet payment
General Not identified Not identified Not module specific Business system?
How do you bill your clients?
How long is the time between when a bill is available and it reaches the
General Not identified Not identified Not module specific Business customer in your business?
How long is your payment processing cycle?
How do you resolve disputes in billing?
What is your model of bill presentment and payment? For example, direct or
General Not identified Not identified Not module specific Business consolidated?
Do you prefer full control over client's bill payment process or make the bill
General Not identified Not identified Not module specific Business payment process more convenient for your clients?
Do you use thin or thick consolidation?
Do you use cross selling and up selling in your bill presentment and
General Not identified Not identified Not module specific Business payment process?
Do you allow your customers to use autopayment?
Do you prefer your customers have flexibility in how they view the presented
General Not identified Not identified Not module specific Business bill?
Accepts bill data in a specified format, either custom or OFX.
How do you perform verifications and error checking for bill presentment
General Not identified Not identified Not module specific Business and payment?
How do you perform new bill notifications in your business?.
Do you perform batch processing of data for bill presentment and payment?
How do you audit bill presentment and payment transactions?
How do your customers view status information related to their bills and
General Not identified Not identified Not module specific Business payments?
How do you handle bill and payment disputes?
Do you allow your customers to use installment payments?
How do you present static or dynamic information related to a customers'
General Not identified Not identified Not module specific Business bill?
How do you load data into your bill payment system?
How do you process payments?
How do you audit activities?
How do you notify your customers for bill and payment status?
What are the notification types?
How do you create, maintain and update customer profiles?
How do you export bill data?
What type of payment methods do you accept?
What type of payment systems do you use?
What are the lead times for payment clearance?
How do you handle holidays in your payment process?
Do you allow multiple payment methods and instruments?
How do you register your customers for bill payment process?
How do you handle biller groups?
Do you allow your customers to have a personal web experience for their
General Not identified Not identified Not module specific Business bill payment process?
How do you process exceptions?
How do you analyze payment performance and bill status in your business?
374357147.xls Page 63
What industry are you in?
What are the primary business functions of your company?
What challenges are you trying to overcome?
General Not identified Not identified Not module specific Operations
What is the primary business driver (increase market share, increase
efficiency, cut operating costs, improve customer service, or other)
What is the primary business function of the call center (list all if more than
General Not identified Not identified Not module specific Business one)?
Describe the call center operation including number of agents, shifts, and
General Not identified Not identified Not module specific Operations hours.
Describe the outbound call flow(s).
Call Center Provide the actual Average Talk Time statistics for each call type and the
General Not identified Not identified Intelligence Operations goals.
Oracle Call For outbound dialing, provide call blending vendor and version (if
General Not identified Not identified Blending Systems applicable) or plans to implement.
How many campaigns are run concurrently?
How frequently are new campaigns introduced?
How long do campaigns typically run?
Can inbound campaigns be identified by DNIS?
General Not identified Not identified Not module specific Systems
What database platform are you using or planning to use?
General Not identified Not identified Mobile Sales How many Field Sales Reps are there
How many Field Service Engineers are there
General Not identified Not identified Mobile Field Service
General Not identified Not identified MS + MFS Are the mobile users computer literate
What telecoms / networking technology is planned for use with the mobile
General Not identified Not identified MS + MFS users
Do mobile users have to be updated in real time, if not how will replication
General Not identified Not identified MS + MFS be handled
Agent and Administrator workstation host files will need an entry for the
Agent and Admin OTM server unless the workstation has access to the server portion of the
General Not identified Not identified workstations. Systems network.
As a contingency, OTM route points must have a default route that will occur
if the automated routing is down. Define the default and the elapsed time
General Not identified Not identified PBX Operations before it executes.
Based on your previous experience , what will be the load on the website
General Not identified Not identified Not module specific ecommerce
Can inbound campaigns be identified by DNIS and how many unique DNIS
General Not identified Not identified Not module specific Systems do you have?
Define any feedback requirements from the interaction center to other
Systems & systems and if necessary, is it by campaign, by customer, or some other
General Not identified Not identified Not module specific Operations element?
Define any service level differentiators among customers from highest to

General Not identified Not identified OTM Operations lowest.
Define the agent skill categories and specific skills that are in use or you
General Not identified Not identified OTM Operations would like to use for call routing decisions.
Business Define the requirements for call and data transfer among agents.
General Not identified Not identified Application, OTM Operations
Describe any CTI middleware that is in place including vendor, version,
General Not identified Not identified OTM, Connectors Systems hardware, and application.
Describe any current interaction center automation you may have.
Describe any current or planned acceptance of eMail as part of the
General Not identified Not identified eMail Center Business interaction center operation.
Describe any existing ERP and CRM applications that are in place and
General Not identified Not identified Not module specific Systems existing/planned integration points.
Systems & Describe current or planned integration between the interaction center and
General Not identified Not identified Not module specific Operations the Intra/Internet.
Describe existing reporting output used to manage the interaction center(s).
Interaction Center
General Not identified Not identified Intelligence Reporting
Describe IVR call flows and data integration (if applicable) or plans if not
General Not identified Not identified OTM, IVR Integrator Operations currently implemented.
Describe scripting that is being used or your plans to implement scripting
including the number of panels and branching logic for each unique script.
General Not identified Not identified Scripting Operations
General Not identified Not identified OTM Operations Describe skill based routing that is being used.
1-to-1 Fulfillment, Describe the business requirements for automating fulfillment as part of the
General Not identified Not identified Workflow Business business processes.
Describe the call routing flows you currently use and/or would like to
General Not identified Not identified OTM Operations implement.
374357147.xls Page 64
Describe the call volume, patterns, and direction (inbound/outbound).
Describe the existing desktop infrastructure including applications,
General Not identified Not identified Not module specific Systems hardware specifications, and business functions.
Describe the existing network infrastructure including type of network,
General Not identified Not identified Not module specific Systems configuration, protocols, and speed.
Describe the existing server infrastructure.
Describe the existing system(s) that will require integration with the
interaction center automation. Include platform, application, and vendor.
Describe the inbound call flow(s).
Describe the interaction center operation including number of agents, shifts,
General Not identified Not identified Not module specific Operations and hours.
Do mobile users have to be updated in real time, if not how will replication
General Not identified Not identified MS + MFS Business be handled
Training & Do the agents require special training or licensing?
Do you have an ROI target for your investment?
Do you need to cancel individual lines of an order placed through Internet
General Not identified Not identified Not module specific ecommerce Store in ERP applications?
Do you need to ship Internet Store orders in partial consignments?
Do you plan to do bulk eMail or Fulfillment campaigns?
1-to-1 Fulfillment,
eMail Center,
General Not identified Not identified Marketing On-Line Business
Do you provide account management,maintanence / help desk services and
General Not identified Not identified Not module specific ecommerce field services operations on the web?
Campaign Plus Do you require feedback for predictive dials that are determined to be bad
General Not identified Not identified Recycling Operations numbers?
Do you use EDI (Electronic Data Interchange)?
Do you use Web/EDI in your business?
Do you utilize workflow operations on the web?
Does the IVR support TCP/IP connectivity?
General Not identified Not identified OTM, IVR Integrator Systems
Does the PBX support TCP/IP connectivity or have a CTI link?
General Not identified Not identified OTM, Connectors Systems
Does your company do business on line when they procure?
Does your company have a portal web page that allow you to do business
General Not identified Not identified Not module specific ecommerce on the web with your trading partners?
For Interaction Blending, if the above service plans vary by day of the week
eMail Center, or hour of the day, define the schedules by campaign.
General Not identified Not identified Interaction Blending Operations
For Interaction Blending, what inbound call service levels should be
maintained (percent of calls answered within n seconds) by campaign?
For Interaction Blending, what inbound eMail service levels should be
eMail Center, maintained (percent of calls answered within n seconds) by campaign?
For Interaction Blending, what is the minimum number of agents that should
General Not identified Not identified Interaction Blending Operations always be calling outbound?
General Not identified Not identified Interaction Blending Operations always be servicing inbound calls?
General Not identified Not identified Interaction Blending Operations always be servicing inbound eMail?
For outbound campaigns, define any specific list segmentation criteria
General Not identified Not identified Campaign Plus Operations beyond time zone.
For outbound campaigns, define any specific targeting requirements such
General Not identified Not identified Campaign Plus Operations as 100% call attempt penetration before performing callbacks.
Campaign Plus For outbound dialing, define your call back requirements for Answering
General Not identified Not identified Recycling Operations Machine calls, by Campaign.
Campaign Plus For outbound dialing, define your call back requirements for Busy calls, by
General Not identified Not identified Recycling Operations Campaign.
Campaign Plus For outbound dialing, define your call back requirements for Ring No
General Not identified Not identified Recycling Operations Answer calls, by Campaign.
For outbound dialing, provide interaction blending vendor and version (if
General Not identified Not identified Interaction Blending Systems applicable) or plans to implement.
For outbound dialing, provide list management strategies, vendors (if
General Not identified Not identified Campaign Plus Operations applicable), list sources (including external purchases).
For outbound dialing, provide predictive dialing vendor and version (if
General Not identified Not identified Predictive Systems applicable) or plans to implement.
For Predictive Dialing, how many rings should be considered a "Ring No
General Not identified Not identified Predictive Operations Answer".
374357147.xls Page 65
For the IVR, provide the manufacturer's name, model name and number,
software version, and features (if used). If not, what plans are in place to
General Not identified Not identified OTM, IVR Integrator Systems use an IVR?
For the PBX, provide the manufacturer's name, model name and number,
General Not identified Not identified OTM, Connectors Systems software version, and features.
Systems & How are inbound callers identified?
How are your sales people involved in web ordering?
How complex are your products configuration requirements?
How do you analyze and report the Internet Store's activities?
How do you analyze marketing and sales programs?
How do you communicate orders to your suppliers?
How do you create personal views?
How have the electronic commerce projects changed your company's
General Not identified Not identified Not module specific ecommerce business model?
How long do campaigns typically run?
General Not identified Not identified OTM Operations How many agents will need to be configured for the automation?
How many Field Service Engineers are there
General Not identified Not identified Mobile Field Service Business
How many inbound campaigns are run concurrently ?
How many orders do you expect to process per day?
How many outbound campaigns are run concurrently?
How many visitors do you expect per day?
eMail Center, How should bounced messages and other responses to tagged eMail
General Not identified Not identified Workflow Business messages be handled?
How will EDI impact the proposed system ?
How will the other e-commerce projects impact / integrate with the proposed
General Not identified Not identified Not module specific ecommerce e-commerce project ?
If fulfillment pieces are generated as part of the general business flow in the
General Not identified Not identified 1-to-1 Fulfillment Operations interaction center, describe the process.
If fulfillment pieces are generated as part of the general business flow in the
interaction center, provide the automation vendor, and version.
General Not identified Not identified 1-to-1 Fulfillment Systems
If multiple interaction centers, describe any connectivity between them
General Not identified Not identified Not module specific Systems including data and telephony.
If multiple interaction centers, describe call transfer flows between them (if
General Not identified Not identified Not module specific Operations any).
If Nortel Telephony platform, do the inbound ACD queues have a CDN
General Not identified Not identified PBX Systems associated with them. This is a CTI requirement.
Campaign Plus List If you use an in-house list building tool, can this tool provide a tab-delimited
General Not identified Not identified Loading Operations text file for list loading?
Is the center inbound, outbound, or blended?
Is the focus of your site business to business or business to consumer ?
Provide the actual Average Talk Time statistics for each call type and the
Interaction Center goals.
General Not identified Not identified Intelligence Operations
Provide the actual Inbound Queue Abandonment Rate statistics and the
Interaction Center goals.
Provide the actual Inbound Queue Service Level statistics and the goals.
Interaction Center
Provide the actual Queue Hold Time statistics for each inbound call type
Interaction Center and the goals.
Systems & Provide the list of agent extensions being used in the interaction center.
General Not identified Not identified OTM Operations
Provide the location of each of the existing or planned interaction centers.
What applications, modules, or other integration points will be required for
General Not identified Not identified Scripting Business scripting integration (if any)?
What are the acceptable performance metrics for your site ?
eMail Center, What are the business requirements for processing structured eMail
General Not identified Not identified Workflow Business messages?
374357147.xls Page 66
eMail Center, What are the business requirements for processing unstructured eMail
General Not identified Not identified Workflow Business messages?
What are the criteria for routing eMail messages to agents?
General Not identified Not identified eMail Center, OTM Business
What are the set of responses for each classification and provide samples
General Not identified Not identified eMail Center Business of each?
What business processes will be automated through scripting (for example:
General Not identified Not identified Scripting Business Surveys, Certain data collection)?
Interaction What call outcomes, reasons, and results are used in the interaction center?
History??,
General Not identified Not identified Campaign Plus Operations
What customer data should be displayed in the eMail Center customer
General Not identified Not identified eMail Center Business profile area?
What data elements are required to determine what calling list a customer
General Not identified Not identified Campaign Plus Operations should be placed?
What data elements from the IVR do you want to use to make routing
General Not identified Not identified OTM, IVR Integrator Operations decisions?
Business What data elements should trigger the screen pop for the business
General Not identified Not identified Application, OTM Operations application, including the IVR if applicable?
General Not identified Not identified eMail Center Business What eMail accounts will be accepted in the center?
What hours of the day is the database not available due to administrative
maintenance such as backups?
OTM, IVR Integrator,

CampaignPlus,
Interaction
General Not identified Not identified Blending, Predictive Operations
What is the default corporate Internet browser (IE 5 w/Active Desktop is
IVR Integrator, required for Administration)?
Interaction
Blending,
CampaignPlus,
General Not identified Not identified Predictive Systems
General Not identified Not identified OTM, CTI Systems What is the IP address of the IVR?
General Not identified Not identified OTM, CTI Systems What is the IP address of the PBX?
What is the set of classifications that covers all eMail messages and provide
General Not identified Not identified eMail Center Business samples of each?
What knowledge base is being used and should it be migrated to MES or
General Not identified Not identified eMail Center Business SMS?
Systems & What media is integrated (or planned) with the interaction center (Fax, e-
General Not identified Not identified Not module specific Operations mail, web callback, web self-service, other)?
What primary benefit are looking to receive from a interaction center
General Not identified Not identified Not module specific Business automation?
What telecoms / networking technology is planned for use with the mobile
General Not identified Not identified MS + MFS Business users
Which agents should be able to process eMail messages by address.
General Not identified Not identified eMail Center Business
Business Which Business Application form should display for a screen pop?
General Not identified Not identified Application, OTM Operations
General Not identified Not identified Mobile Sales Business Will the Field Sales Reps be using laptops or palm tops
Will your site be a stand alone site or support multiple mini-sites?
(HR) Human Resource Administrate Termination Employee How do you handle terminations?
Management Employee Relations Management HR Maintenance
(HR) Human Resource Administrate Termination Employee Are COBRA actives treated differently than terminations?
(HR) Human Resource Administrate Termination Employee How do you handle layoffs?
(HR) Human Resource Administrate Termination Employee How do you handle seasonal reductions in workforce?
(HR) Human Resource Administrate Termination Employee How do terminations affect other departments?
(HR) Human Resource Administrate Termination Employee How do you handle terminations?
(HR) Human Resource Administrate Termination Employee How do you handle layoffs?
(HR) Human Resource Administrate Termination Employee How do you handle seasonal reductions in workforce?
(HR) Human Resource Administrate Termination Employee How do terminations affect other departments?
(HR) Human Resource Administrate Termination Termination (LMDA Does this entire process need to be approved?
Management Employee Relations Management SSHR only)
(HR) Human Resource Administrate Termination Termination (LMDA If yes, by whom?
(HR) Human Resource Administrate Termination Termination (LMDA Will managers be allowed to terminate employees?
(HR) Human Resource Administrate Termination Termination (LMDA Are the termination reasons set in the base application?
(HR) Human Resource Administrate Termination Termination (LMDA If employee being terminated is a manager, is the change of direct reports
Management Employee Relations Management SSHR only) required?
(HR) Human Resource Administrate Termination Termination (LMDA Does the supervisor get a last day worked email?
374357147.xls Page 67
(HR) Human Resource Administrate Termination Termination (LMDA Does the employee get a last day worked email?
(HR) Human Resource Administrate Termination Termination (LMDA Does the Enterprise need descriptive flexfield segments, held on the
Management Employee Relations Management SSHR only) employee's assignment, concerning Termination?
(HR) Human Resource Do you do grievance tracking?
Management Employee Relations Manage Labor Relations HR General
(HR) Human Resource Do you do grievance tracking?
Management Employee Relations Manage Labor Relations HR General
(HR) Human Resource Do you track disciplinary information?
Management Employee Relations Manage Management Initiated Issues HR General
(HR) Human Resource Do you track disciplinary information?
Management Employee Relations Manage Management Initiated Issues HR General
(HR) Human Resource What type of personal data do you need to maintain?
Management Employee Relations not identified HR Employee Tracking
(HR) Human Resource How do you maintain your Human Resources data?
Management Information Management Administrate Employee Records HR Maintenance
(HR) Human Resource How do you audit your Human Resources data?
Do you review requirements for validation rules or dependencies, (i.e.
(HR) Human Resource Human Resources data to be valid only when certain other values.
Management Information Management Administrate Employee Records HR Validation
(HR) Human Resource Employee What type of employee status changes occur and how are they handled?
Management Information Management Administrate Employee Records HR Maintenance (FT to PT, LOA, union to non-union)
(HR) Human Resource Employee Do these status changes affect an employee's benefits and tax elections?
(HR) Human Resource Employee How do status changes affect an employees benefits and tax elections?
(HR) Human Resource Employee How do you handle inter-departmental employee transfers?
(HR) Human Resource Employee How do you handle inter-divisional employee transfers?
(HR) Human Resource Employee How do you handle inter-company employee transfers?
(HR) Human Resource Employee What does your retiree processing entail?
(HR) Human Resource What personal information do you maintain: Personal? (Name, race, etc.)
Management Information Management Administrate Employee Records HR Employee Tracking
(HR) Human Resource What personal information do you maintain: Address? (Primary, secondary
Management Information Management Administrate Employee Records HR Employee Tracking residence, etc.)
(HR) Human Resource What personal information do you maintain: Emergency Contacts? (Name,
Management Information Management Administrate Employee Records HR Employee Tracking address, etc.)
(HR) Human Resource What other information do you currently maintain on employees and other
Management Information Management Administrate Employee Records HR Employee Tracking types of people that is important to your organization?
(HR) Human Resource What job related (Assignment) data do you need to maintain?
(HR) Human Resource What types of deductions do you need to track? (Benefits, child support,
Management Information Management Administrate Employee Records HR Other etc.)
(HR) Human Resource Employee What are your requirements for adding comments to your information?
(HR) Human Resource Do you have a leave accounting system? (Vacation, Sick, PTO)
Management Information Management Administrate Employee Records HR Leave
(HR) Human Resource How do you track absences?
(HR) Human Resource How do you maintain your Human Resources data?
(HR) Human Resource How do you audit your Human Resources data?
Do you review requirements for validation rules or dependencies, (i.e.
(HR) Human Resource Human Resources data to be valid only when certain other values.
Management Information Management Administrate Employee Records HR Validation
(HR) Human Resource Employee What type of employee status changes occur and how are they handled?
Management Information Management Administrate Employee Records HR Maintenance (FT to PT, LOA, union to non-union)
(HR) Human Resource Employee How do status changes affect an employees benefits and tax elections?
(HR) Human Resource Employee How do you handle inter-departmental employee transfers?
(HR) Human Resource Employee How do you handle inter-divisional employee transfers?
(HR) Human Resource Employee How do you handle inter-company employee transfers?
(HR) Human Resource Employee What does your retiree processing entail?
(HR) Human Resource What personal information do you maintain: Personal? (Name, race, etc.)
(HR) Human Resource What personal information do you maintain: Address? (Primary, secondary
Management Information Management Administrate Employee Records HR Employee Tracking residence, etc.)
(HR) Human Resource What personal information do you maintain: Emergency Contacts? (Name,
Management Information Management Administrate Employee Records HR Employee Tracking address, etc.)
(HR) Human Resource What other information do you currently maintain on employees and other
Management Information Management Administrate Employee Records HR Employee Tracking types of people that is important to your organization?
374357147.xls Page 68
(HR) Human Resource What job related (Assignment) data do you need to maintain?
(HR) Human Resource What types of deductions do you need to track? (Benefits, child support,
Management Information Management Administrate Employee Records HR Other etc.)
(HR) Human Resource Employee What are your requirements for adding comments to your information?
(HR) Human Resource Do you have a leave accounting system? (Vacation, Sick, PTO)
(HR) Human Resource How do you track absences?
(HR) Human Resource Professional If employees are allowed to update Education & Qualifications, do changes
Management Information Management Administrate Employee Records SSHR Information need to be approved? If yes, by whom?
(HR) Human Resource Professional Will managers be allowed to update or view only an employee's Education
Management Information Management Administrate Employee Records SSHR Information & Qualifications? If neither, should this section be hidden?
(HR) Human Resource Professional Will employees be allowed to update or view only Professional Awards
Management Information Management Administrate Employee Records SSHR Information information? If neither, should this section be hidden?
(HR) Human Resource Professional If employees are allowed to update Professional Awards information, do
Management Information Management Administrate Employee Records SSHR Information changes need to be approved? If yes, by whom?
Will managers be allowed to update or view only an employee's
(HR) Human Resource Professional Professional Awards information? If neither, should this section be hidden?
Management Information Management Administrate Employee Records SSHR Information
(HR) Human Resource Professional Will employees be allowed to update or view only Work Preference
Management Information Management Administrate Employee Records SSHR Information information? If neither, should this section be hidden?
(HR) Human Resource Professional If employees are allowed to update Work Preference information, do
Management Information Management Administrate Employee Records SSHR Information changes need to be approved? If yes, by whom?
Will managers be allowed to update or view only an employee's Work
(HR) Human Resource Professional Preference information? If neither, should this section be hidden?
Management Information Management Administrate Employee Records SSHR Information
(HR) Human Resource Professional Will employees be allowed to update or view only their Resume in the
Management Information Management Administrate Employee Records SSHR Information database? If neither, should this section be hidden?
(HR) Human Resource Professional If employees are allowed to update Resume, do changes need to be
Management Information Management Administrate Employee Records SSHR Information approved? If yes, by whom?
(HR) Human Resource Professional Will managers be allowed to update or view only an employee's Resume? If
Management Information Management Administrate Employee Records SSHR Information neither, should this section be hidden?
(HR) Human Resource Deploy Person Does this entire process need to be approved?
Management Information Management Administrate Employee Records SSHR (LMDA only)
(HR) Human Resource Deploy Person If yes, by whom??
(HR) Human Resource Deploy Person - Will managers be allowed to change an employee's assignment records?
Management Information Management Administrate Employee Records SSHR Assignment
(HR) Human Resource Deploy Person - Does anyone need to be notified of this change?
(HR) Human Resource Deploy Person - Do managers change organization information?
When viewing 'more information' on the Organization, are all necessary
setups complete in base application? (Organization Type, Work Hours,
Frequency, Normal Start Time, Normal End Time all need to be completed
(HR) Human Resource Deploy Person - for each Organization.)
Does the enterprise need descriptive flexfield segments, held on the
(HR) Human Resource Deploy Person - employee's assignment, concerning the Organization the employee is in?
(HR) Human Resource Deploy Person - Do managers change job information?
(HR) Human Resource Deploy Person - Does the organization need to see a job description?
(HR) Human Resource Deploy Person - Does the organization need to see the status of the manager flag?
When viewing 'more information' on the Job, are all necessary setups
complete in base application? (FLSA Status, Valid Grades, Evaluation
System, Job Evaluation Score, Evaluation Units of Measure, Evaluation
(HR) Human Resource Deploy Person - Date all need to be completed for each Job.)
(HR) Human Resource Deploy Person - Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Assignment employee's assignment, concerning the job the employee is in?
(HR) Human Resource Deploy Person - Does the enterprise want to require a position be entered?
(HR) Human Resource Deploy Person - Do managers change position information?
(HR) Human Resource Deploy Person - Does the organization need to see a position description?
When viewing 'more information' on the Position, are all necessary setups
complete in base application? (Position Description, Location, Work Hours,
Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation
(HR) Human Resource Deploy Person - System, Position Evaluation Score)
Management Information Management Administrate Employee Records SSHR Assignment employee's assignment, concerning the position the employee is in?
(HR) Human Resource Deploy Person - Do managers change grade information?
374357147.xls Page 69
When viewing 'more information' on the Grade, are all necessary setups
complete in base application. Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to
(HR) Human Resource Deploy Person - be completed for each Grade.
Does the organization need descriptive flexfield segments, held on the
(HR) Human Resource Deploy Person - employee's assignment, concerning the grade the employee is in?
(HR) Human Resource Deploy Person - Do managers need to see grade point information?
(HR) Human Resource Deploy Person - Do managers need to see grade ceiling information?
(HR) Human Resource Deploy Person - Do managers change grade step information?
(HR) Human Resource Deploy Person - Do managers get an error or message to appear when element link
Management Information Management Administrate Employee Records SSHR Assignment conditions will be violated?
(HR) Human Resource Deploy Person - Does the organization use positions, if so should they be required?
(HR) Human Resource Deploy Person - Do managers need to see Person Group information?
(HR) Human Resource Deploy Person - If yes, does this information need to be updated?
(HR) Human Resource Deploy Person - Does the organization need to see the assignment status?
Does the Enterprise need descriptive flexfield segments, held on the
(HR) Human Resource Deploy Person - employee's assignment, concerning the assignment status the employee is
Management Information Management Administrate Employee Records SSHR Assignment in?
(HR) Human Resource Deploy Person - Will managers be allowed to change an employee's location?
Management Information Management Administrate Employee Records SSHR Location
(HR) Human Resource Deploy Person - Is the location required?
Management Information Management Administrate Employee Records SSHR Location employee's assignment, concerning the location?
(HR) Human Resource Deploy Person - Will managers be allowed to change an employee's work hours &
Management Information Management Administrate Employee Records SSHR Hours schedule?
Are all necessary setup steps complete in the base application? (Work
schedule, Work Hours, Frequency, Normal Start Time, Normal End Time,
Timecard Required, Time Card Approver, Shift, Employment Category)
(HR) Human Resource Deploy Person -
Management Information Management Administrate Employee Records SSHR Hours
Management Information Management Administrate Employee Records SSHR Hours employee's assignment, concerning Hours?
(HR) Human Resource Deploy Person - Pay Will managers be allowed to change an employee's pay rate?
Management Information Management Administrate Employee Records SSHR Rate
(HR) Human Resource Deploy Person - Pay Will managers be allowed to associate performance review/ratings for this
Management Information Management Administrate Employee Records SSHR Rate change in pay rate?
(HR) Human Resource Deploy Person - Pay Will multiple component pay rate changes be allowed?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to set the maximum % rate change allowed?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display the Group Ranking?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display the Currency Code?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display a Euro conversion?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display the Currency Code?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display a Warning or an Error if the new pay
Management Information Management Administrate Employee Records SSHR Rate rate exceeds the grade range? Or display neither?
(HR) Human Resource Deploy Person - Pay Does the enterprise want to display a Warning or an Error if the assignment
Management Information Management Administrate Employee Records SSHR Rate is the grade step placement? Or display neither?
Does the enterprise want to display a Warning or an Error if the new
(HR) Human Resource Deploy Person - Pay percentage exceeds the maximum % rate change allowed? Or display
Management Information Management Administrate Employee Records SSHR Rate neither?
(HR) Human Resource Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Rate employee's assignment, concerning Pay Rate?
(HR) Human Resource Deploy Person - Pay Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Rate employee's assignment, concerning Pay Rate Components?
(HR) Human Resource Does the manager need to change just a single SIT type?
Management Information Management Administrate Employee Records SSHR Deploy Person - SIT
(HR) Human Resource Does the manager need to change a multiple SIT types?
(HR) Human Resource Does the manager need to change all SIT types?
(HR) Human Resource Does the manager need to view SIT's for only certain Person Types?
(HR) Human Resource Does the manager need to change SIT's for only certain Person Types?
(HR) Human Resource Change Conditions Does this entire process need to be approved?
374357147.xls Page 70
(HR) Human Resource Change Conditions If yes, by whom?
(HR) Human Resource Change Conditions - Will managers be allowed to change an employee's grade scale?
Management Information Management Administrate Employee Records SSHR Grade
complete in base application? (Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, all need to be completed for each Grade.)
(HR) Human Resource Change Conditions -
(HR) Human Resource Change Conditions - employee's assignment, concerning the grade the employee is in?
(HR) Human Resource Change Conditions - Do managers need to see grade point information?
(HR) Human Resource Change Conditions - Do managers need to see grade ceiling information?
(HR) Human Resource Change Conditions - Do managers change grade step information?
(HR) Human Resource Change Conditions -
(HR) Human Resource Change Conditions - Will managers be allowed to change an employee's location?
(HR) Human Resource Change Conditions - Is the location required?
(HR) Human Resource Change Conditions - Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Location employee's assignment, concerning the location?
(HR) Human Resource Change Conditions - Will managers be allowed to change an employee's work hours &
(HR) Human Resource Change Conditions - Will managers be allowed to change an employee's pay rate?
Management Information Management Administrate Employee Records SSHR Pay Rate
(HR) Human Resource Change Conditions - Will managers be allowed to associate performance review/ratings for this
Management Information Management Administrate Employee Records SSHR Pay Rate change in pay rate?
(HR) Human Resource Change Conditions - Will multiple component pay rate changes be allowed?
(HR) Human Resource Change Conditions - Does the enterprise want to set the maximum % rate change allowed?
(HR) Human Resource Change Conditions - Does the enterprise want to display the Group Ranking?
(HR) Human Resource Change Conditions - Does the enterprise want to display the Currency Code?
(HR) Human Resource Change Conditions - Does the enterprise want to display a Euro conversion?
(HR) Human Resource Change Conditions - Does the enterprise want to display the Currency Code?
(HR) Human Resource Change Conditions - Does the enterprise want to display a Warning or an Error if the new pay
Management Information Management Administrate Employee Records SSHR Pay Rate rate exceeds the grade range? Or display neither?
(HR) Human Resource Change Conditions - Does the enterprise want to display a Warning or an Error if the assignment
Management Information Management Administrate Employee Records SSHR Pay Rate is the grade step placement? Or display neither?
(HR) Human Resource Change Conditions - percentage exceeds the maximum % rate change allowed? Or display
Management Information Management Administrate Employee Records SSHR Pay Rate neither?
Management Information Management Administrate Employee Records SSHR Pay Rate employee's assignment, concerning Pay Rate?
Management Information Management Administrate Employee Records SSHR Pay Rate employee's assignment, concerning Pay Rate Components?
(HR) Human Resource Change of Hours Does this entire process need to be approved?
(HR) Human Resource Change of Hours If yes, by whom??
(HR) Human Resource Change of Hours - Will managers be allowed to change an employee's work hours &
(HR) Human Resource Change of Hours - Does the Enterprise need descriptive flexfield segments, held on the
(HR) Human Resource Change of Hours - Will managers be allowed to change an employee's pay rate?
(HR) Human Resource Change of Hours - Will managers be allowed to associate performance review/ratings for this
Management Information Management Administrate Employee Records SSHR Pay Rate change in pay rate?
(HR) Human Resource Change of Hours - Will multiple component pay rate changes be allowed?
(HR) Human Resource Change of Hours - Does the enterprise want to set the maximum % rate change allowed?
(HR) Human Resource Change of Hours - Does the enterprise want to display the Group Ranking?
(HR) Human Resource Change of Hours - Does the enterprise want to display the Currency Code?
(HR) Human Resource Change of Hours - Does the enterprise want to display a Euro conversion?
(HR) Human Resource Change of Hours - Does the enterprise want to display the Currency Code?
374357147.xls Page 71
(HR) Human Resource Change of Hours - Does the enterprise want to display a Warning or an Error if the new pay
Management Information Management Administrate Employee Records SSHR Pay Rate rate exceeds the grade range? Or display neither?
(HR) Human Resource Change of Hours - Does the enterprise want to display a Warning or an Error if the assignment
Management Information Management Administrate Employee Records SSHR Pay Rate is the grade step placement? Or display neither?
(HR) Human Resource Change of Hours - percentage exceeds the maximum % rate change allowed? Or display
Management Information Management Administrate Employee Records SSHR Pay Rate neither?
Management Information Management Administrate Employee Records SSHR Pay Rate employee's assignment, concerning Pay Rate?
Management Information Management Administrate Employee Records SSHR Pay Rate employee's assignment, concerning Pay Rate Components?
(HR) Human Resource Change Location Does this entire process need to be approved?
(HR) Human Resource Change Location If yes, by whom?
(HR) Human Resource Change Location Will managers be allowed to change an employee's location?
(HR) Human Resource Change Location Is the location required?
(HR) Human Resource Change Location Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR (LMDA only) employee's assignment, concerning the location?
(HR) Human Resource Promotion (LMDA Does this entire process need to be approved?
Management Information Management Administrate Employee Records SSHR only)
(HR) Human Resource Promotion (LMDA If yes, by whom?
Management Information Management Administrate Employee Records SSHR only)
(HR) Human Resource Promotion - Will managers be allowed to change an employee's assignment records?
(HR) Human Resource Promotion - Does anyone need to be notified of this change?
(HR) Human Resource Promotion - Do managers change organization information?
When viewing 'more information' on the Organization, are all necessary
setups complete in base application? (Organization Type, Work Hours,
Frequency, Normal Start Time, Normal End Time all need to be completed
(HR) Human Resource Promotion - for each Organization.)
Does the enterprise need descriptive flexfield segments, held on the
(HR) Human Resource Promotion - employee's assignment, concerning the Organization the employee is in?
(HR) Human Resource Promotion - Do managers change job information?
(HR) Human Resource Promotion - Does the organization need to see a job description?
(HR) Human Resource Promotion - Does the organization need to see the status of the manager flag?
When viewing 'more information' on the Job, are all necessary setups
complete in base application? (FLSA Status, Valid Grades, Evaluation
System, Job Evaluation Score, Evaluation Units of Measure, Evaluation
(HR) Human Resource Promotion - Date all need to be completed for each Job.)
(HR) Human Resource Promotion - Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Assignment employee's assignment, concerning the job the employee is in?
(HR) Human Resource Promotion - Does the enterprise want to require a position be entered?
(HR) Human Resource Promotion - Do managers change position information?
(HR) Human Resource Promotion - Does the organization need to see a position description?
When viewing 'more information' on the Position, are all necessary setups
complete in base application? (Position Description, Location, Work Hours,
Frequency, Normal Start Time, Normal End Time, Valid Grades, Evaluation
(HR) Human Resource Promotion - System, Position Evaluation Score)
(HR) Human Resource Promotion - Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Assignment employee's assignment, concerning the position the employee is in?
(HR) Human Resource Promotion - Do managers change grade information?
complete in base application? (Grade Minimum, Grade Maximum, Currency,
Units, Grade Restricting Salary, Valid for Job, Valid for Position, all need to
(HR) Human Resource Promotion - be completed for each Grade.)
(HR) Human Resource Promotion - employee's assignment, concerning the grade the employee is in?
(HR) Human Resource Promotion - Do managers need to see grade point information?
(HR) Human Resource Promotion - Do managers need to see grade ceiling information
(HR) Human Resource Promotion - Do managers change grade step information?
(HR) Human Resource Promotion - Do managers an error or message to appear when element link conditions
Management Information Management Administrate Employee Records SSHR Assignment will be violated?
374357147.xls Page 72
(HR) Human Resource Promotion - Does the organization use positions, if so should they be required?
(HR) Human Resource Promotion - Pay Will managers be allowed to change an employee's pay rate?
(HR) Human Resource Promotion - Pay Will managers be allowed to associate performance review/ratings for this
Management Information Management Administrate Employee Records SSHR Rate change in pay rate?
(HR) Human Resource Promotion - Pay Will multiple component pay rate changes be allowed?
(HR) Human Resource Promotion - Pay Does the enterprise want to set the maximum % rate change allowed?
(HR) Human Resource Promotion - Pay Does the enterprise want to display the Group Ranking?
(HR) Human Resource Promotion - Pay Does the enterprise want to display the Currency Code?
(HR) Human Resource Promotion - Pay Does the enterprise want to display a Euro conversion?
(HR) Human Resource Promotion - Pay Does the enterprise want to display the Currency Code?
(HR) Human Resource Promotion - Pay Does the enterprise want to display a Warning or an Error if the new pay
Management Information Management Administrate Employee Records SSHR Rate rate exceeds the grade range? Or display neither?
(HR) Human Resource Promotion - Pay Does the enterprise want to display a Warning or an Error if the assignment
Management Information Management Administrate Employee Records SSHR Rate is the grade step placement? Or display neither?
(HR) Human Resource Promotion - Pay percentage exceeds the maximum % rate change allowed? Or display
Management Information Management Administrate Employee Records SSHR Rate neither?
(HR) Human Resource Promotion - Pay Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Rate employee's assignment, concerning Pay Rate?
(HR) Human Resource Promotion - Pay Does the Enterprise need descriptive flexfield segments, held on the
Management Information Management Administrate Employee Records SSHR Rate employee's assignment, concerning Pay Rate Components?
(HR) Human Resource Does the manager need to change just a single SIT type?
Management Information Management Administrate Employee Records SSHR Promotion - SIT
(HR) Human Resource Does the manager need to change a multiple SIT types?
(HR) Human Resource Does the manager need to change all SIT types?
(HR) Human Resource Does the manager need to view SIT's for only certain Person Types?
(HR) Human Resource Does the manager need to change SIT's for only certain Person Types?
(HR) Human Resource Do you have security requirements on who can enter data for Human
Management Information Management Not identified HR Security Resources? (e.g. by company? by cost center?)
(HR) Human Resource Do you have security reports on who can run Human Resources reports?
Management Information Management Not identified HR Security (by company, by cost center etc.)
(HR) Human Resource Will there need to be terminal security for Human Resources?
Management Information Management Not identified HR Security
(HR) Human Resource Do you run security reports on a regular basis for Human Resources?
(HR) Human Resource Do you have documentation on your current system security requirements
Management Information Management Not identified HR Security for Human Resources?
(HR) Human Resource Map each GL user to a menu structure. Will any new ones need to be
Management Information Management Not identified HR Interfaces created for Human Resources?
(HR) Human Resource Employee What other events are significant in your management of human resources?
Management Information Management Not identified HR Maintenance Explain.
(HR) Human Resource Will employees be tracked?
Management Information Management Not identified HR Employee Tracking
(HR) Human Resource Will ex-employees be tracked?
(HR) Human Resource Will retirees be tracked?
(HR) Human Resource Will contractors be tracked?
(HR) Human Resource Will recruiters be tracked?
(HR) Human Resource Will other contacts be tracked?
(HR) Human Resource Will volunteers be tracked?
(HR) Human Resource Will trustees be tracked?
(HR) Human Resource Will board members be tracked?
(HR) Human Resource What benefit does this data provide to your organization as a whole?
(HR) Human Resource Employee Do you need to track employee relocation information for special employee
Management Information Management Not identified HR Maintenance groups? E.g. executives and sales force.
(HR) Human Resource What benefit does this data provide to certain entities within the
Management Information Management Not identified HR Employee Tracking organization?
(HR) Human Resource Are there any other interfaces to other systems (Mainframe, PC, manual)
Management Information Management Not identified PAY Interfaces you have not told us about?
374357147.xls Page 73
(HR) Human Resource What was reason for purchasing/upgrading to this Oracle Human Resource
Management Information Management Not identified HR General application?
(HR) Human Resource What is the purpose of the relevant human resources systems/processes?
Management Information Management Not identified HR General
(HR) Human Resource What is the origin of the relevant human resources systems/processes
Management Information Management Not identified HR General (vendor or in-house)?
(HR) Human Resource Is there an existing entity relationship (E-R) diagram of the current human
Management Information Management Not identified HR General resources application?
(HR) Human Resource Describe the current geographical distribution of your business and/or
Management Information Management Not identified HR Demographics employees?
(HR) Human Resource Describe the geographical distribution of your business and/or employees in
Management Information Management Not identified HR Demographics the foreseeable future?
(HR) Human Resource Business Process What business areas and/or operations are targeted for improvement?
Management Information Management Not identified HR Reengineering
(HR) Human Resource Business Process What business areas and/or operations are targeted for re-engineering?
(HR) Human Resource Business Process Which of these business areas and/or operations are highest priority?
Management Information Management Not identified HR Reengineering Medium priority? Low priority?
(HR) Human Resource Business Process How do you see the application resolving your current deficiencies/issues?
(HR) Human Resource Define your interfaces/information to other systems/users for Payroll
Management Information Management Not identified HR Interfaces System/Department?
Do you currently use or plan to install an Interactive Voice Response (IVR)
(HR) Human Resource or scanning technology system for human resources/benefits?
Management Information Management Not identified HR Interfaces
Management Information Management Not identified HR Interfaces you have not told us about?
(HR) Human Resource What are your on-line help/documentation requirements?
(HR) Human Resource How are the hierarchies or organization charts structured? (Samples)
Management Information Management Not identified HR Organizational
(HR) Human Resource Number of other persons associated with organization/company (i.e.
Management Information Management Not identified HR Organizational Retirees, ex-employees, volunteers, Board members)?
(HR) Human Resource Describe your management reporting structure?
(HR) Human Resource Describe your financial reporting structure?
(HR) Human Resource How many Federal and State Employer Identification Numbers (EINs) do
Management Information Management Not identified HR Organizational you have?
Management Information Management Not identified HR Organizational you plan to have in the next one-two years?
(HR) Human Resource How are your organization charts generated?
(HR) Human Resource How many views of your organization(s) do you have?
(HR) Human Resource How often do your organizational structures change?
(HR) Human Resource How many worksites/locations does your organization/company operate?
(HR) Human Resource In which countries are your company worksites located?
(HR) Human Resource In which states are your company worksites located?
(HR) Human Resource In which counties/localities are your company worksites located?
(HR) Human Resource Does your organization/company have unions?
(HR) Human Resource How many unions do you have?
(HR) Human Resource How many bargaining units do you have?
(HR) Human Resource Approximately what percentage of your employee population is associated
Management Information Management Not identified HR Organizational with these unions?
(HR) Human Resource Which divisions or companies or subsidiaries or locations have union
Management Information Management Not identified HR Organizational affiliations?
(HR) Human Resource What are the are the durations of your union contracts?
(HR) Human Resource When will the existing union contract expire?
(HR) Human Resource How many different contracts are negotiated?
(HR) Human Resource What differences/commonalties are there between the different contract
Management Information Management Not identified HR Organizational benefits offerings?
(HR) Human Resource Describe your other reporting hierarchies?
Management Information Management Not identified HR, PO Organizational
(HR) Human Resource Which manual operations/processes do you need to automate?
Management Information Management Not identified ALL Other
(HR) Human Resource Do you have any HR Data in Lotus 1-2-3?
Management Information Management Not identified HR Other
374357147.xls Page 74
(HR) Human Resource Do you have any HR Data in D-base?
(HR) Human Resource Do you have any HR Data in Excel?
(HR) Human Resource Do you have any HR Data in WordPerfect?
(HR) Human Resource Do you have any HR Data in Word?
(HR) Human Resource Do you have any HR Data in other programs?
(HR) Human Resource How many key users have/will have access to the human resources
Management Information Management Not identified HR Other applications?
(HR) Human Resource How many casual users have/will have access to the human resources
Management Information Management Not identified HR Other applications?
(HR) Human Resource Is there information you wish to maintain on employees and other people
Management Information Management Not identified HR Other types that you currently do not store electronically?
(HR) Human Resource What is the total number of users who have/will have access to the human
Management Information Management Not identified HR Security resources applications?
(HR) Human Resource How many users (key & casual) have/will have access to the human
Management Information Management Not identified HR Security resources applications for updating information?
Management Information Management Not identified HR Security resources applications for reporting needs only?
(HR) Human Resource At what levels do you currently secure users? (Company, organization, field)
(HR) Human Resource Who is responsible for maintaining your security profiles? (DBA, IS)
(HR) Human Resource By type of user, define what data is available for viewing?
(HR) Human Resource By type of user, define what data is available for updating?
(HR) Human Resource By type of user, define what data is available for deleting?
(HR) Human Resource By type of function, define the levels of the organization that are available?
(HR) Human Resource By type of function, define the types of employees that are available?
(HR) Human Resource By type of function, define the type of data that is available?
(HR) Human Resource Define any additional security requirements.
(HR) Human Resource Do you have security requirements on who can enter data for Payroll? (e.g.
Management Information Management Not identified PAY Security by company? by cost center?)
(HR) Human Resource Do you have security requirements on who can run Payroll reports? (by
Management Information Management Not identified PAY Security company, by cost center etc.)
(HR) Human Resource Will there need to be terminal security for Payroll?
Management Information Management Not identified PAY Security
(HR) Human Resource Do you run security reports on a regular basis for Payroll?
Management Information Management Not identified PAY Security for Payroll?
Management Information Management Not identified PAY Security created for Payroll?
(HR) Human Resource Describe your companies organization.
Management Information Management Not identified PAY Organizational
(HR) Human Resource Include any organization hierarchy charts.
(HR) Human Resource How many states and countries, if applicable, do you pay employees?
Management Information Management Not identified PAY Demographics
(HR) Human Resource Do you have any unions or bargaining units? (How many?
Management Information Management Not identified PAY General
(HR) Human Resource Do you have any payroll data in:
Management Information Management Not identified PAY Other
(HR) Human Resource Lotus 1-2-3
(HR) Human Resource Dbase?
(HR) Human Resource Excel?
(HR) Human Resource WordPerfect?
(HR) Human Resource Word?
(HR) Human Resource Others?
(HR) Human Resource What benefit will storing data that you currently do not store electronically
Management Information Management Not identified HR Employee Tracking provide to your organization?
(HR) Human Resource Do you have needs for scanning?
Management Information Management Not identified PAY Technology
(HR) Human Resource What are your on-line help/documentation needs?
374357147.xls Page 75
(HR) Human Resource Do you have security requirements on who can enter data for Human
Management Information Management Not identified HR Security Resources? (e.g. by company? by cost center?)
(HR) Human Resource Do you have security reports on who can run Human Resources reports?
Management Information Management Not identified HR Security (by company, by cost center etc.)
(HR) Human Resource Will there need to be terminal security for Human Resources?
(HR) Human Resource Do you run security reports on a regular basis for Human Resources?
Management Information Management Not identified HR Security for Human Resources?
Management Information Management Not identified HR Interfaces created for Human Resources?
(HR) Human Resource Employee What other events are significant in your management of human resources?
Management Information Management Not identified HR Maintenance Explain.
(HR) Human Resource Will employees be tracked?
(HR) Human Resource Will ex-employees be tracked?
(HR) Human Resource Will retirees be tracked?
(HR) Human Resource Will contractors be tracked?
(HR) Human Resource Will recruiters be tracked?
(HR) Human Resource Will other contacts be tracked?
(HR) Human Resource Will volunteers be tracked?
(HR) Human Resource Will trustees be tracked?
(HR) Human Resource Will board members be tracked?
(HR) Human Resource What benefit does this data provide to your organization as a whole?
(HR) Human Resource Employee Do you need to track employee relocation information for special employee
Management Information Management Not identified HR Maintenance groups? E.g. executives and sales force.
(HR) Human Resource What benefit does this data provide to certain entities within the
Management Information Management Not identified HR Employee Tracking organization?
Management Information Management Not identified PAY Interfaces you have not told us about?
(HR) Human Resource What was reason for purchasing/upgrading to this Oracle Human Resource
Management Information Management Not identified HR General application?
(HR) Human Resource What is the purpose of the relevant human resources systems/processes?
(HR) Human Resource What is the origin of the relevant human resources systems/processes
Management Information Management Not identified HR General (vendor or in-house)?
(HR) Human Resource Is there an existing entity relationship (E-R) diagram of the current human
Management Information Management Not identified HR General resources application?
(HR) Human Resource Describe the current geographical distribution of your business and/or
Management Information Management Not identified HR Demographics employees?
(HR) Human Resource Describe the geographical distribution of your business and/or employees in
Management Information Management Not identified HR Demographics the foreseeable future?
(HR) Human Resource Business Process What business areas and/or operations are targeted for improvement?
(HR) Human Resource Business Process What business areas and/or operations are targeted for re-engineering?
(HR) Human Resource Business Process How do you see the application resolving your current deficiencies/issues?
(HR) Human Resource Define your interfaces/information to other systems/users for Payroll
Management Information Management Not identified HR Interfaces System/Department?
Do you currently use or plan to install an Interactive Voice Response (IVR)
(HR) Human Resource or scanning technology system for human resources/benefits?
Management Information Management Not identified HR Interfaces
Management Information Management Not identified HR Interfaces you have not told us about?
(HR) Human Resource What are your on-line help/documentation requirements?
(HR) Human Resource How are the hierarchies or organization charts structured? (Samples)
(HR) Human Resource Number of other persons associated with organization/company (i.e.
Management Information Management Not identified HR Organizational Retirees, ex-employees, volunteers, Board members)?
(HR) Human Resource Describe your management reporting structure?
(HR) Human Resource Describe your financial reporting structure?
Management Information Management Not identified HR Organizational you have?
Management Information Management Not identified HR Organizational you plan to have in the next one-two years?
374357147.xls Page 76
(HR) Human Resource How are your organization charts generated?
(HR) Human Resource How many views of your organization(s) do you have?
(HR) Human Resource How often do your organizational structures change?
(HR) Human Resource How many worksites/locations does your organization/company operate?
(HR) Human Resource In which countries are your company worksites located?
(HR) Human Resource In which states are your company worksites located?
(HR) Human Resource In which counties/localities are your company worksites located?
(HR) Human Resource Does your organization/company have unions?
(HR) Human Resource How many unions do you have?
(HR) Human Resource How many bargaining units do you have?
(HR) Human Resource Which divisions or companies or subsidiaries or locations have union
Management Information Management Not identified HR Organizational affiliations?
(HR) Human Resource What are the are the durations of your union contracts?
(HR) Human Resource When will the existing union contract expire?
(HR) Human Resource How many different contracts are negotiated?
(HR) Human Resource What differences/commonalties are there between the different contract
Management Information Management Not identified HR Organizational benefits offerings?
(HR) Human Resource Describe your other reporting hierarchies?
Management Information Management Not identified HR, PO Organizational
(HR) Human Resource Do you have any HR Data in Lotus 1-2-3?
(HR) Human Resource Do you have any HR Data in D-base?
(HR) Human Resource Do you have any HR Data in Excel?
(HR) Human Resource Do you have any HR Data in WordPerfect?
(HR) Human Resource Do you have any HR Data in Word?
(HR) Human Resource Do you have any HR Data in other programs?
(HR) Human Resource Is there information you wish to maintain on employees and other people
Management Information Management Not identified HR Other types that you currently do not store electronically?
(HR) Human Resource What is the total number of users who have/will have access to the human
Management Information Management Not identified HR Security resources applications?
Management Information Management Not identified HR Security resources applications for updating information?
Management Information Management Not identified HR Security resources applications for reporting needs only?
(HR) Human Resource At what levels do you currently secure users? (Company, organization, field)
(HR) Human Resource Who is responsible for maintaining your security profiles? (DBA, IS)
(HR) Human Resource By type of user, define what data is available for viewing?
(HR) Human Resource By type of user, define what data is available for updating?
(HR) Human Resource By type of user, define what data is available for deleting?
(HR) Human Resource By type of function, define the levels of the organization that are available?
(HR) Human Resource By type of function, define the types of employees that are available?
(HR) Human Resource By type of function, define the type of data that is available?
(HR) Human Resource Define any additional security requirements.
(HR) Human Resource Do you have security requirements on who can enter data for Payroll? (e.g.
Management Information Management Not identified PAY Security by company? by cost center?)
(HR) Human Resource Do you have security requirements on who can run Payroll reports? (by
Management Information Management Not identified PAY Security company, by cost center etc.)
(HR) Human Resource Will there need to be terminal security for Payroll?
(HR) Human Resource Do you run security reports on a regular basis for Payroll?
Management Information Management Not identified PAY Security for Payroll?
374357147.xls Page 77
Management Information Management Not identified PAY Security created for Payroll?
(HR) Human Resource Describe your companies organization.
(HR) Human Resource Include any organization hierarchy charts.
(HR) Human Resource How many states and countries, if applicable, do you pay employees?
Management Information Management Not identified PAY Demographics
(HR) Human Resource Do you have any unions or bargaining units? (How many?
Management Information Management Not identified PAY General
(HR) Human Resource Do you have any payroll data in:
(HR) Human Resource Lotus 1-2-3
(HR) Human Resource Dbase?
(HR) Human Resource Excel?
(HR) Human Resource WordPerfect?
(HR) Human Resource Word?
(HR) Human Resource Others?
(HR) Human Resource What benefit will storing data that you currently do not store electronically
Management Information Management Not identified HR Employee Tracking provide to your organization?
(HR) Human Resource Do you have needs for scanning?
Management Information Management Not identified PAY Technology
(HR) Human Resource What are your on-line help/documentation needs?
(HR) Human Resource Business Process Which operations/processes do you want to streamline for Human
Management Information Management Not identified HR Reengineering Resources?
(HR) Human Resource Business Process Which operations/processes do you want to eliminate for Human
(HR) Human Resource Business Process Are there any time-intensive Human Resources operations/processes that
Management Information Management Not identified HR Reengineering need to be addressed?
(HR) Human Resource Business Process Which operations/processes do you want to streamline for Human
(HR) Human Resource Business Process Which operations/processes do you want to eliminate for Human
(HR) Human Resource What business performance statistics do you monitor for Human
Management Information Management Perform Reporting HR Reporting Resources?
(HR) Human Resource What are your Human Resources reporting requirements with respect to
Management Information Management Perform Reporting HR Reporting functional vs. foreign currencies?
Management Information Management Perform Reporting HR Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Human Resources
(HR) Human Resource
Management Information Management Perform Reporting HR Reporting
(HR) Human Resource Is there any Human Resources reporting requirement that your current set
Management Information Management Perform Reporting HR Reporting of reports does not meet?
(HR) Human Resource Are Human Resources reports standard across multiple Sets of Books, for
Management Information Management Perform Reporting HR Reporting example, subsidiaries?
(HR) Human Resource Are Human Resources reports standard across multiple levels within a Set
Management Information Management Perform Reporting HR Reporting of Books, i e., divisions?
(HR) Human Resource What account codes and/or descriptions are required on Human Resources
Management Information Management Perform Reporting HR Reporting reports?
(HR) Human Resource Do you provide a "key" of content/information somewhere on the Human
Management Information Management Perform Reporting HR Reporting Resources report?
(HR) Human Resource What Human Resources reports are grouped together on a regular basis
Management Information Management Perform Reporting HR Reporting and printed in one print run? (report set)
(HR) Human Resource Who receives a copy of the Human Resources reports?
(HR) Human Resource What is the criteria for determining who should receive a copy of any
Management Information Management Perform Reporting HR Reporting Human Resources report?
(HR) Human Resource How do you update a Human Resources reports distribution list?
(HR) Human Resource Is the process to update a Human Resources reports distribution list
Management Information Management Perform Reporting HR Reporting documented?
(HR) Human Resource How long does it take to update a Human Resources reports distribution
Management Information Management Perform Reporting HR Reporting list?
(HR) Human Resource How long should it take to update a Human Resources reports distribution
Management Information Management Perform Reporting HR Reporting list?
(HR) Human Resource Who performs the tasks associated with updating a Human Resources
Management Information Management Perform Reporting HR Reporting reports distribution list?
(HR) Human Resource Is there any requirement for on-line (softcopy) distribution and/or remote
Management Information Management Perform Reporting HR Reporting location printing for Human Resources reports?
(HR) Human Resource Do some of these Human Resources reports belong in report sets? Always
Management Information Management Perform Reporting HR Reporting being run together?
374357147.xls Page 78
(HR) Human Resource Do the separate business units run their own Human Resources reports?
What type of printers do you run Human Resources reports (including
(HR) Human Resource required legislative reports, etc.) on? Where are they located?
(HR) Human Resource Do you run Human Resources reports for different companies or cost
Management Information Management Perform Reporting HR Reporting centers?
(HR) Human Resource Do you need company wide/consolidation reporting?
(HR) Human Resource Do you need divisional/departmental/cost center reporting?
(HR) Human Resource Who is currently responsible for creating or changing reports?
(HR) Human Resource How easy and timely is it to create or change reports?
Concerning report generation, will the same responsibilities continue, or will
(HR) Human Resource they change? (i.e. end-user responsible for report generation?)
(HR) Human Resource Do you have a tool to do on-demand reports or queries?
(HR) Human Resource What are your management reporting needs?
(HR) Human Resource What are your federal/state mandated reporting requirements? (i.e. EEO,
Management Information Management Perform Reporting HR Reporting Discrimination testing)
(HR) Human Resource Are you required to provide government/industry oversight reports? (i.e.
Management Information Management Perform Reporting HR Reporting FCC, DOT, DOE)
(HR) Human Resource Do you do any affirmative action planning or reporting?
(HR) Human Resource How is affirmative action planning or reporting done?
(HR) Human Resource What business performance statistics do you monitor for Payroll?
Management Information Management Perform Reporting PAY Reporting
(HR) Human Resource What are your Payroll reporting requirements with respect to functional vs.
Management Information Management Perform Reporting PAY Reporting foreign currencies?
(HR) Human Resource What are your Payroll reporting requirements with respect to summary or
Management Information Management Perform Reporting PAY Reporting detail formats? Obtain report listing.
What reports do you currently generate to meet your Payroll reporting
(HR) Human Resource requirements? Provide examples of each. Include source (could be
Management Information Management Perform Reporting PAY Reporting manual), user, frequency, number of copies.
(HR) Human Resource Is there any Payroll reporting requirement that your current set of reports
Management Information Management Perform Reporting PAY Reporting does not meet?
(HR) Human Resource Are Payroll reports standard across multiple Sets of Books, for example,
Management Information Management Perform Reporting PAY Reporting subsidiaries?
(HR) Human Resource Are Payroll reports standard across multiple levels within a Set of Books, i
Management Information Management Perform Reporting PAY Reporting e., divisions?
(HR) Human Resource What account codes and/or descriptions are required on Payroll reports?
(HR) Human Resource Do you provide a "key" of content/information somewhere on the Payroll
Management Information Management Perform Reporting PAY Reporting report?
(HR) Human Resource What Payroll reports are grouped together on a regular basis and printed in
Management Information Management Perform Reporting PAY Reporting one print run?
(HR) Human Resource Who receives a copy of the Payroll reports?
(HR) Human Resource What is the criteria for determining who should receive a copy of any Payroll
Management Information Management Perform Reporting PAY Reporting report?
(HR) Human Resource How do you update a Payroll reports distribution list?
(HR) Human Resource Is the process to update a Payroll reports distribution list documented?
(HR) Human Resource How long does it take to update a Payroll reports distribution list?
(HR) Human Resource Who performs the tasks associated with updating a Payroll reports
Management Information Management Perform Reporting PAY Reporting distribution list?
Management Information Management Perform Reporting PAY Reporting location printing for Payroll reports?
(HR) Human Resource Do some of these Payroll reports belong in report sets? Always being run
Management Information Management Perform Reporting PAY Reporting together?
(HR) Human Resource Who is responsible for submitting on-demand report requests?
(HR) Human Resource Who is responsible for creating or modifying reports?
(HR) Human Resource What tool does this person(s) use for creating or modifying reports?
(HR) Human Resource How long does it take to create or modify reports?
(HR) Human Resource What business performance statistics do you monitor for Human
Management Information Management Perform Reporting HR Reporting Resources?
Management Information Management Perform Reporting HR Reporting summary or detail formats? Obtain report listing.
374357147.xls Page 79
What reports do you currently generate to meet your Human Resources
(HR) Human Resource
(HR) Human Resource Is there any Human Resources reporting requirement that your current set
Management Information Management Perform Reporting HR Reporting of reports does not meet?
(HR) Human Resource Are Human Resources reports standard across multiple Sets of Books, for
Management Information Management Perform Reporting HR Reporting example, subsidiaries?
(HR) Human Resource Are Human Resources reports standard across multiple levels within a Set
Management Information Management Perform Reporting HR Reporting of Books, i e., divisions?
(HR) Human Resource What account codes and/or descriptions are required on Human Resources
Management Information Management Perform Reporting HR Reporting reports?
(HR) Human Resource What Human Resources reports are grouped together on a regular basis
Management Information Management Perform Reporting HR Reporting and printed in one print run? (report set)
(HR) Human Resource Who receives a copy of the Human Resources reports?
(HR) Human Resource What is the criteria for determining who should receive a copy of any
Management Information Management Perform Reporting HR Reporting Human Resources report?
Management Information Management Perform Reporting HR Reporting location printing for Human Resources reports?
(HR) Human Resource Do the separate business units run their own Human Resources reports?
What type of printers do you run Human Resources reports (including
(HR) Human Resource required legislative reports, etc.) on? Where are they located?
(HR) Human Resource Do you run Human Resources reports for different companies or cost
Management Information Management Perform Reporting HR Reporting centers?
(HR) Human Resource Do you need company wide/consolidation reporting?
(HR) Human Resource Do you need divisional/departmental/cost center reporting?
(HR) Human Resource Who is currently responsible for creating or changing reports?
(HR) Human Resource How easy and timely is it to create or change reports?
(HR) Human Resource Do you have a tool to do on-demand reports or queries?
(HR) Human Resource What are your management reporting needs?
(HR) Human Resource What are your federal/state mandated reporting requirements? (i.e. EEO,
Management Information Management Perform Reporting HR Reporting Discrimination testing)
What reports do you currently generate to meet your Payroll reporting
(HR) Human Resource requirements? Provide examples of each. Include source (could be
Management Information Management Perform Reporting PAY Reporting manual), user, frequency, number of copies.
(HR) Human Resource Is there any Payroll reporting requirement that your current set of reports
Management Information Management Perform Reporting PAY Reporting does not meet?
(HR) Human Resource Are Payroll reports standard across multiple Sets of Books, for example,
Management Information Management Perform Reporting PAY Reporting subsidiaries?
(HR) Human Resource Are Payroll reports standard across multiple levels within a Set of Books, i
Management Information Management Perform Reporting PAY Reporting e., divisions?
(HR) Human Resource What account codes and/or descriptions are required on Payroll reports?
(HR) Human Resource Do some of these Payroll reports belong in report sets? Always being run
Management Information Management Perform Reporting PAY Reporting together?
(HR) Human Resource Do the separate business units run their own Payroll reports?
(HR) Human Resource What type of printers do you run Payroll reports (including checks, etc.) on?
Management Information Management Perform Reporting PAY Reporting Where are they located?
(HR) Human Resource Do you run Payroll reports for different companies or cost centers?
What types of reports do you currently have? Include volume, frequency
(HR) Human Resource and a one page sample that include sorts and breaks for each report.
(HR) Human Resource Who is responsible for submitting on-demand report requests?
(HR) Human Resource Who is responsible for creating or modifying reports?
(HR) Human Resource What tool does this person(s) use for creating or modifying reports?
(HR) Human Resource How long does it take to create or modify reports?
(HR) Human Resource Will employees be allowed to view their Salary History?
Management Information Management Perform Reporting SSHR View Histories
(HR) Human Resource Will managers be allowed to view an employee's Salary History?
(HR) Human Resource Will employees be allowed to view their Employment History?
(HR) Human Resource Will managers be allowed to view an employee's Employment History?
374357147.xls Page 80
Will employees be allowed to view their Absence History? Note: This
(HR) Human Resource module is only available if Absence Management is setup in base HR
Management Information Management Perform Reporting SSHR View Histories application.
Will managers be allowed to view an employee's Absence History? Note:
(HR) Human Resource This module is only available if Absence Management is setup in base HR
Will employees be allowed to view their Job Application History? Note: This
(HR) Human Resource module is only available if job requisition is setup in base HR application.
Will managers be allowed to view an employee's Job Application History?
(HR) Human Resource Note: This module is only available if job requisition is setup in base HR
(HR) Human Resource Will employees be allowed to view their Training History? Note: This module
Management Information Management Perform Reporting SSHR View Histories is only available if Oracle Training Administration is setup.
Will managers be allowed to view an employee's Training History? Note:
(HR) Human Resource This module is only available if Oracle Training Administration is setup.
(HR) Human Resource What historical information do you currently maintain?
Management Information Management Reporting HR Other
(HR) Human Resource On what type of medium is this historical data maintained?
(HR) Human Resource What type of media storage do you plan on using?
(HR) Human Resource What type of Personal historical data do you need to maintain?
(HR) Human Resource What job related (Assignment) historical data do you need to maintain?
(HR) Human Resource What historical information do you currently maintain?
(HR) Human Resource On what type of medium is this historical data maintained?
(HR) Human Resource What type of media storage do you plan on using?
(HR) Human Resource What type of Personal historical data do you need to maintain?
(HR) Human Resource What job related (Assignment) historical data do you need to maintain?
(HR) Human Resource What type of information is exchanged between the current human
Management not identified Not identified HR Interfaces resources application and these other systems/processes?
(HR) Human Resource Can you provide a system flow diagram of connectivity between your core
Management not identified Not identified HR Interfaces business applications?
Can you provide information flow schematics of the data passed/required
(HR) Human Resource between human resources and other connected/interfaced systems?
Management not identified Not identified HR Interfaces
Is there any external data accessed directly by the human resources
(HR) Human Resource application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?
(HR) Human Resource Define your interfaces/information to other systems/users for Time &
Management not identified Not identified HR Interfaces Attendance Reporting?
(HR) Human Resource Define your interfaces/information to other systems/users for Labor
Management not identified Not identified HR Interfaces Distribution Reconciliation?
(HR) Human Resource Define your interfaces/information to other systems/users for Benefits
Management not identified Not identified HR Interfaces Carrier Reporting?
(HR) Human Resource What system(s) do you currently use to process your payrolls?
Management not identified Not identified PAY General
(HR) Human Resource How many users?
(HR) Human Resource How is the response time of your current system?
(HR) Human Resource What type of information is exchanged between the current human
Management not identified Not identified HR Interfaces resources application and these other systems/processes?
(HR) Human Resource Can you provide a system flow diagram of connectivity between your core
Management not identified Not identified HR Interfaces business applications?
(HR) Human Resource between human resources and other connected/interfaced systems?
Is there any external data accessed directly by the human resources
(HR) Human Resource application (i.e. GL Chart of Accounts, Payroll Master, Benefits plans)?
(HR) Human Resource Define your interfaces/information to other systems/users for Time &
Management not identified Not identified HR Interfaces Attendance Reporting?
(HR) Human Resource Define your interfaces/information to other systems/users for Labor
Management not identified Not identified HR Interfaces Distribution Reconciliation?
(HR) Human Resource Define your interfaces/information to other systems/users for Benefits
Management not identified Not identified HR Interfaces Carrier Reporting?
(HR) Human Resource What system(s) do you currently use to process your payrolls?
(HR) Human Resource How many users?
374357147.xls Page 81
(HR) Human Resource How is the response time of your current system?
(HR) Human Resource Organization and Workforce How do you maintain training & development information? (Class
Management Development Develop Training OTA Skills attendance, schedules, etc.)
(HR) Human Resource Organization and Workforce Note: This module is only available if Oracle Training Administration is
Management Development Develop Training SSHR Enroll in a Class installed & setup.
(HR) Human Resource Organization and Workforce Will Oracle Training Administration (OTA) be installed & setup? If yes,
Management Development Develop Training SSHR Enroll in a Class proceed with following questions.
(HR) Human Resource Organization and Workforce Will employees be allowed to enroll in classes?
Management Development Develop Training SSHR Enroll in a Class
(HR) Human Resource Organization and Workforce If employees are allowed to enroll in classes, does the enrollment need to
Management Development Develop Training SSHR Enroll in a Class be approved by his/her manager?
(HR) Human Resource Organization and Workforce If employees are allowed to enroll in classes, does the enrollment need to
Management Development Develop Training SSHR Enroll in a Class be approved by the training administrator?
(HR) Human Resource Organization and Workforce Whom is assigned as the training administrator?
Management Development Develop Training SSHR Enroll in a Class
(HR) Human Resource Organization and Workforce Would you like to have a centralized plan for the organization as a whole?
Management Development Develop Training OTA Tracking
(HR) Human Resource Organization and Workforce Would you like to establish a budget to execute the training plan for the
Management Development Develop Training OTA Tracking organization?
(HR) Human Resource Organization and Workforce Do you need different responsibilities to access different processes?
Management Development Develop Training OTA Security
(HR) Human Resource Organization and Workforce How would you describe the venues?
(HR) Human Resource Organization and Workforce How are you going to organize training centers?
(HR) Human Resource Organization and Workforce How are you going to organize locations?
(HR) Human Resource Organization and Workforce How do you describe the location of each classroom?
(HR) Human Resource Organization and Workforce Are some venues supplied by an external supplier?
Management Development Develop Training OTA Process
(HR) Human Resource Organization and Workforce What is the maximum number of students you can have in each classroom?
(HR) Human Resource Organization and Workforce How do you want to organize your resource categories?
(HR) Human Resource Organization and Workforce What information do you want to store for each resource type?
(HR) Human Resource Organization and Workforce How are you going to organize resources revenues?
(HR) Human Resource Organization and Workforce What kind of facilities and resources do the activities require?
(HR) Human Resource Organization and Workforce Where do trainers come from, an internal or external source?
(HR) Human Resource Organization and Workforce Where do you want to hold trainer data?
(HR) Human Resource Organization and Workforce What skills do trainers require to teach the course?
(HR) Human Resource Organization and Workforce What type of training events do you design?
Management Development Develop Training OTA
(HR) Human Resource Organization and Workforce What types of development events do you want to record?
(HR) Human Resource Organization and Workforce At what point do you want to hold different versions of an activity, either
Management Development Develop Training OTA Tracking changing it over time of offering an alternative version?
(HR) Human Resource Organization and Workforce Would you set up an activity with a part number so you can order it as an
Management Development Develop Training OTA Interface inventory item?
(HR) Human Resource Organization and Workforce What type of qualifications, skills, and expertise do the courses offer?
(HR) Human Resource Organization and Workforce Would you want to allow users to view on-line training catalog?
Management Development Develop Training OTA Interface
(HR) Human Resource Organization and Workforce Would you want your employees to be able to self-nominate for a class?
Management Development Develop Training OTA Interface
(HR) Human Resource Organization and Workforce Do you need to route employees' registrations to the appropriate approving
Management Development Develop Training OTA Interface source?
(HR) Human Resource Organization and Workforce Would you want to enroll student onto all possible child events upon
Management Development Develop Training OTA Maintenance enrollment onto a program event?
(HR) Human Resource Organization and Workforce Would you like to be able to enroll wait-listed students automatically?
Management Development Develop Training OTA Maintenance
(HR) Human Resource Organization and Workforce Do you want to generate standard letters automatically?
(HR) Human Resource Organization and Workforce Do you want to automatically generate enrollment letters based on students'
Management Development Develop Training OTA Process enrollment status?
(HR) Human Resource Organization and Workforce Would you like to send out letters to students when classes are canceled,
Management Development Develop Training OTA Process changed, student cancel, etc.?
(HR) Human Resource Organization and Workforce Do you reimburse your employees for their training expenses?
(HR) Human Resource Organization and Workforce When you offer external classes, how many of your employees would you
Management Development Develop Training OTA Process allow per class?
(HR) Human Resource Organization and Workforce If you run external courses do you want to offer discounts to customers who
Management Development Develop Training OTA Process book large numbers?
374357147.xls Page 82
(HR) Human Resource Organization and Workforce Would you want to be able to analyze actual cost on running an event?
Management Development Develop Training OTA Reporting
(HR) Human Resource Organization and Workforce Would you want to enable invoicing or cost-transfers of resource charges to
Management Development Develop Training OTA Interface customer or other departments?
(HR) Human Resource Organization and Workforce What type of payment method do you use?
Management Development Develop Training OTA
(HR) Human Resource Organization and Workforce Do you want to track the amount and success rates of training?
Management Development Develop Training OTA Reporting
(HR) Human Resource Organization and Workforce Do you have licensing or certification requirements?
Management Development Manage Careers HR General
(HR) Human Resource Organization and Workforce Do you maintain development activities for individual employees?
(HR) Human Resource Organization and Workforce Do you allow employees to apply for positions, identify skills needed to
Management Development Manage Careers HR General achieve the goal and enroll in training required to gain the skill?
(HR) Human Resource Organization and Workforce Do you have licensing or certification requirements?
(HR) Human Resource Organization and Workforce Do you maintain development activities for individual employees?
(HR) Human Resource Organization and Workforce Do you allow employees to apply for positions, identify skills needed to
Management Development Manage Careers HR General achieve the goal and enroll in training required to gain the skill?
Will managers be allowed to perform succession option for their
(HR) Human Resource Organization and Workforce Succession Planning employees?
Management Development Manage Careers SSHR (LMDA only)
Will managers be allowed to perform succession planning for a position?
(HR) Human Resource Organization and Workforce Succession Planning
Management Development Manage Careers SSHR (LMDA only)
(HR) Human Resource Organization and Workforce What type of performance tracking do you do? (360 degree?)
Management Development Manage Performance HR General
(HR) Human Resource Organization and Workforce Do you have any testing information requirements?
(HR) Human Resource Organization and Workforce Do you have specific workflow requirements in the performance appraisal
Management Development Manage Performance HR General process?
(HR) Human Resource Organization and Workforce Are performance appraisal maintained by HR or line managers?
(HR) Human Resource Organization and Workforce Do you have any testing information requirements?
(HR) Human Resource Organization and Workforce Do you have specific workflow requirements in the performance appraisal
Management Development Manage Performance HR General process?
(HR) Human Resource Organization and Workforce Are performance appraisal maintained by HR or line managers?
(HR) Human Resource Organization and Workforce Do you administer performance appraisals?
Management Development Manage Performance SSHR Appraisals
(HR) Human Resource Organization and Workforce What is involved in an performance appraisal?
(HR) Human Resource Organization and Workforce What type of performance appraisal are done?
(HR) Human Resource Organization and Workforce Do employees initiate their own appraisals?
(HR) Human Resource Organization and Workforce Do managers initiate their own appraisals?
(HR) Human Resource Organization and Workforce Do managers initiate appraisals for their subordinates?
(HR) Human Resource Organization and Workforce Do you have samples of appraisals/surveys? If yes, please provide soft
Management Development Manage Performance SSHR Appraisals copy.
(HR) Human Resource Organization and Workforce Does your organization identify competency levels for a particular job role?
Management Development Manage Skills and Competency OTA Process
(HR) Human Resource Organization and Workforce Do you need/want to keep competency profiles on your employees?
Management Development Manage Skills and Competency OTA Process
(HR) Human Resource Organization and Workforce Do you keep employees' career management information?
Management Development Manage Skills and Competency OTA Tracking
(HR) Human Resource Organization and Workforce How do you want to record your employees' training information after
Management Development Manage Skills and Competency OTA Tracking course is completed?
(HR) Human Resource Organization and Workforce Do you want to keep additional training information your employee
Management Development Manage Skills and Competency OTA Tracking accomplished via alternate providers?
(HR) Human Resource Organization and Workforce Do you track skills/competencies at the Job level and/or person?
Management Development Manage Skills and Competency HR Skills
(HR) Human Resource Organization and Workforce Do you track skill assessments?
(HR) Human Resource Organization and Workforce Do you have organizational competency requirements?
(HR) Human Resource Organization and Workforce How do you track skills assessments?
(HR) Human Resource Organization and Workforce How do you do skills matching?
(HR) Human Resource Organization and Workforce Are the skills/competencies managed by HR, line manager, employee or a
Management Development Manage Skills and Competency HR Skills combination? Explain.
(HR) Human Resource Organization and Workforce Do you track skills/competencies at the Job level and/or person?
(HR) Human Resource Organization and Workforce Do you track skill assessments?
374357147.xls Page 83
(HR) Human Resource Organization and Workforce How do you track skills assessments?
(HR) Human Resource Organization and Workforce How do you do skills matching?
(HR) Human Resource Organization and Workforce Are the skills/competencies managed by HR, line manager, employee or a
Management Development Manage Skills and Competency HR Skills combination? Explain.
(HR) Human Resource Organization and Workforce What are the roles within your training department?
Management Development not identified OTA Process
(HR) Human Resource Walk through your current time entry process.
Management Payroll Management Manage Time and Attendance OTM Payroll
(HR) Human Resource Include timing aspects of how and when time is collected and entered into
Management Payroll Management Manage Time and Attendance OTM Payroll the system.
(HR) Human Resource Include copies of time card/sheet if applicable.
(HR) Human Resource Walk through your current time entry process.
(HR) Human Resource Include copies of time card/sheet if applicable.
(HR) Human Resource Define What are your enterprises employee earnings policies?
Management Payroll Management Manage Time and Attendance OTM Requirements
(HR) Human Resource Define Are the earnings policies documented? Get copy.
(HR) Human Resource Define What are your time entry element earnings types?
(HR) Human Resource Define Do all employees share the same holiday schedule?
(HR) Human Resource If there are multiple holiday schedules, are they documented? Get a copy of
Management Payroll Management Manage Time and Attendance OTM Setup documentation.
(HR) Human Resource Define How many different shifts does your enterprise operate?
(HR) Human Resource What are the premiums, if any associated with these shifts?
Management Payroll Management Manage Time and Attendance OTM Setup
(HR) Human Resource Define Are employees required to report all hours worked or only exceptions to
Management Payroll Management Manage Time and Attendance OTM Requirements normal work schedule?
(HR) Human Resource Define Does you company automatically deduct time for meals and /or breaks
(HR) Human Resource Define Is there a requirement to track hours associated with project tasks?
What are the localization requirements beyond the seeded time accounting
data on the Core Timecard form? Seeded values are Amount, Hourly Rate,
Reason, Cost Center, Project, Task, Comments, and Multiple.
(HR) Human Resource
(HR) Human Resource Define If meal and/or break time is deducted from work time, are there different
Management Payroll Management Manage Time and Attendance OTM Requirements rules for different classifications of employees?
(HR) Human Resource If meal and/or break time is deducted from work time, are the procedures
Management Payroll Management Manage Time and Attendance OTM Setup documented? Get a copy.
(HR) Human Resource Are there time clock round up rules?
(HR) Human Resource Define If there are time clock round up rules, are there different rules for different
Management Payroll Management Manage Time and Attendance OTM Requirements classifications of employees?
(HR) Human Resource If there are time clock round up rules are they documented? Get a copy.
(HR) Human Resource What is the intent of the time entry, only for payroll purposes or also job
Management Payroll Management Manage Time and Attendance OTM Setup costing?
(HR) Human Resource How/where will each time entry be costed?
(HR) Human Resource For what type of payrolls is time entry to be recorded, monthly, weekly, bi-
Management Payroll Management Manage Time and Attendance OTM Setup weekly and for all employees or just a certain population?
(HR) Human Resource Will a weekly timecard suffice for all payrolls (recommended)?
(HR) Human Resource Define What type of reporting is needed?
(HR) Human Resource Are employees working under the Davis-Bacon Act?
(HR) Human Resource How many users are actually recording time?
(HR) Human Resource How many levels of responsibilities are neededPayroll Manager,
Management Payroll Management Manage Time and Attendance OTM Setup Reporting Only, Field Time entry, others?
(HR) Human Resource Will time entry be hours only or will it be necessary to record hours and
Management Payroll Management Manage Time and Attendance OTM Setup dollars.
Employee will be assigned a costing center within the HR record. Will there
(HR) Human Resource Define be a need to override the costing center for certain time entry?
(HR) Human Resource Define Are other types of miscellaneous expenses currently being captured on the
Management Payroll Management Manage Time and Attendance OTM Requirements timecard, i.e., meal reimbursement?
(HR) Human Resource Define Are any employees part of a Hospital, Law Enforcement or Firemen group?
(HR) Human Resource Define Are there business units in the states of Washington or Oregon?
374357147.xls Page 84
(HR) Human Resource Define Are there business units in the states of California?
(HR) Human Resource Are time cards going to Auto-Generated for entry by exception?
(HR) Human Resource Are time cards going to be Manually entered?
(HR) Human Resource Are time cards going to be a mixture of Auto-Generated and Manually
Management Payroll Management Manage Time and Attendance OTM Setup entered?
(HR) Human Resource What is the Premium Interaction Policy for shifts? Overtime then Shift or
Management Payroll Management Manage Time and Attendance OTM Setup Shift then Overtime?
(HR) Human Resource Premium Eligibility Policy, who is eligible?
(HR) Human Resource Business Process Which operations/processes do you want to streamline for Payroll?
Management Payroll Management Not identified PAY Reengineering
(HR) Human Resource Business Process Which operations/processes do you want to eliminate for Payroll?
(HR) Human Resource Business Process Are there any time-intensive Payroll operations/processes that need to be
Management Payroll Management Not identified PAY Reengineering addressed?
(HR) Human Resource How many active employees do you have? (FTE, if applicable)
Management Payroll Management Not identified PAY Demographics
(HR) Human Resource How many terminated employees do you have? (FTE, if applicable)
(HR) Human Resource How many pension employees do you have? (FTE, if applicable)
(HR) Human Resource How many dependent employees do you have? (FTE, if applicable)
(HR) Human Resource How many non-employees (Contractors)do you have? (FTE, if applicable)
(HR) Human Resource How many employees support your payroll department?
Management Payroll Management Not identified PAY Organizational
(HR) Human Resource Include a current payroll department organization chart.
(HR) Human Resource Is your payroll department centralized or decentralized?
(HR) Human Resource Do you submit multiple worksite reporting? How does this compare to the
Management Payroll Management Not identified PAY/US Organizational HR Org structure?
(HR) Human Resource How do you calculate workers compensation liability?
Management Payroll Management Not identified PAY/US Organizational
(HR) Human Resource What are the components of costing in you organization? At what levels are
Management Payroll Management Not identified PAY Organizational you able to override each component of costing?
(HR) Human Resource Business Process Which operations/processes do you want to streamline for Payroll?
(HR) Human Resource Business Process Which operations/processes do you want to eliminate for Payroll?
(HR) Human Resource Business Process Are there any time-intensive Payroll operations/processes that need to be
Management Payroll Management Not identified PAY Reengineering addressed?
(HR) Human Resource How many active employees do you have? (FTE, if applicable)
(HR) Human Resource How many terminated employees do you have? (FTE, if applicable)
(HR) Human Resource How many pension employees do you have? (FTE, if applicable)
(HR) Human Resource How many dependent employees do you have? (FTE, if applicable)
(HR) Human Resource How many non-employees (Contractors)do you have? (FTE, if applicable)
(HR) Human Resource How many employees support your payroll department?
(HR) Human Resource Include a current payroll department organization chart.
(HR) Human Resource Is your payroll department centralized or decentralized?
(HR) Human Resource Do you submit multiple worksite reporting? How does this compare to the
Management Payroll Management Not identified PAY/US Organizational HR Org structure?
(HR) Human Resource How do you calculate workers compensation liability?
Management Payroll Management Not identified PAY/US Organizational
(HR) Human Resource What are the components of costing in you organization? At what levels are
Management Payroll Management Not identified PAY Organizational you able to override each component of costing?
(HR) Human Resource What types of earnings do you track? (Regular Pay, Overtime, etc.)
Management Payroll Management Process Payroll HR Salary
(HR) Human Resource How do you maintain your Payroll data?
Management Payroll Management Process Payroll PAY Maintenance
(HR) Human Resource How do you audit your Payroll data?
Management Payroll Management Process Payroll PAY Audit
(HR) Human Resource Do you require reconciliation of payroll payments/ checks?
(HR) Human Resource Do you review requirements for validation rules or dependencies? (i.e.
Management Payroll Management Process Payroll PAY Validation specific payroll data to be valid only when certain values exist.)
(HR) Human Resource Do you currently use or plan to install an Interactive Voice Response (IVR)
Management Payroll Management Process Payroll PAY Other system for payroll?
374357147.xls Page 85
(HR) Human Resource Employee Walk through your current process of entering a new hire into your payroll
Management Payroll Management Process Payroll PAY Maintenance system.
(HR) Human Resource Include timing aspects of how the new hire data is gathered, entered into
Management Payroll Management Process Payroll PAY Payroll the system and when the payroll is run.
(HR) Human Resource Walk through your current payroll processing cycle.
Management Payroll Management Process Payroll PAY Payroll
(HR) Human Resource What types of payroll frequencies?
(HR) Human Resource What is the volume of employees per payroll?
(HR) Human Resource Include timing aspects of deadlines, elapsed time of process during payroll,
Management Payroll Management Process Payroll PAY Payroll and any production down time due to pay processing.
(HR) Human Resource How many taxing entities do you have?
(HR) Human Resource Do you pay in states requiring city or local taxing?
(HR) Human Resource What taxing methods are used?
(HR) Human Resource How are your employee statuss defined? (Ex. Active, on-leave, terminated,
Management Payroll Management Process Payroll PAY Payroll part-time, hourly, etc.)
(HR) Human Resource Are your employees automatically paid or time card required?
(HR) Human Resource Do you pay and track pension employees?
(HR) Human Resource If you have unions, do you track any additional information than you would
Management Payroll Management Process Payroll PAY Payroll for a non-bargaining employee?
(HR) Human Resource Do you have employees working in different shifts?
(HR) Human Resource Do you have any seasonal employees?
(HR) Human Resource What is your turnover rate?
(HR) Human Resource Are salary increases done mid-pay?
(HR) Human Resource What is the percent of salary employees vs. hourly employees?
(HR) Human Resource What level of detail would you require for retroactive calculations? (by
Management Payroll Management Process Payroll PAY Payroll payroll, lump sum, by earning)
(HR) Human Resource Do you have a need for mass rate increases? Do they need to be done
Management Payroll Management Process Payroll PAY Payroll retroactively?
(HR) Human Resource What types of standard hours are required?
(HR) Human Resource Do you have salary employees that have split their salary between multiple
Management Payroll Management Process Payroll PAY Payroll cost centers?
(HR) Human Resource Do you have any special pay processing requirements?
(HR) Human Resource Is your overtime calculation standard?
(HR) Human Resource Do you process any garnishments? (Volume?)
(HR) Human Resource How many different types of deductions are currently set up on your
Management Payroll Management Process Payroll PAY Payroll system?
(HR) Human Resource What kinds of deductions are currently set up on your system?
(HR) Human Resource What are the different deduction frequencies currently set up on your
(HR) Human Resource How are deductions entered?
(HR) Human Resource How many different payment types are currently set up on your system?
(HR) Human Resource What kinds of payment types are currently set up on your system?
(HR) Human Resource What is the frequency payment types are currently set up on your system?
(HR) Human Resource How are they entered?
(HR) Human Resource Do you process any shift differentials?
(HR) Human Resource Do you process any bonuses?
(HR) Human Resource Whats the calculation?
(HR) Human Resource Frequency?
(HR) Human Resource Do you pay commissioned employees?
(HR) Human Resource Do you do split week processing? What is the calculation?
(HR) Human Resource Is there a need for holiday pay to be automatically generated?
374357147.xls Page 86
(HR) Human Resource Is there special processing required for holiday/PTO, etc.
(HR) Human Resource Are there different groups of employees that receive different holidays?
(HR) Human Resource Do you do tip processing?
(HR) Human Resource Do you pay 3rd party sick pay?
What kind of taxable perqs do you process (i.e. company car, company
(HR) Human Resource plane, awards, contest, prizes, merchandise, employee discount,
Management Payroll Management Process Payroll PAY Payroll relocation)?
(HR) Human Resource What kind of balances are kept?

(HR) Human Resource Do you need to pay annuities, profit sharing distributions, etc.?
(HR) Human Resource How much historical data do you currently have?
(HR) Human Resource What types of data require history?
(HR) Human Resource What is your purge criteria?
(HR) Human Resource What is your check format like? Is it the same for all employees?
(HR) Human Resource What type of auditing do you require?
(HR) Human Resource What other systems do you interface to? (General ledger, personnel,
Management Payroll Management Process Payroll PAY Interfaces benefits, etc.)
(HR) Human Resource In what medium does the interface occur?
Management Payroll Management Process Payroll PAY Interfaces
(HR) Human Resource Are the other systems Oracle systems?
(HR) Human Resource What outside vendors do you interface to?
(HR) Human Resource Do you process an ACH tape for direct deposits?
(HR) Human Resource Do you receive a bank tape/file for reconciliation?
(HR) Human Resource Do you have other non-ACH deposits?
(HR) Human Resource Do you currently use a labor distribution system?
Management Payroll Management Process Payroll PAY Labor Distribution
(HR) Human Resource Is it part of the payroll system you currently use?
(HR) Human Resource Describe its structure.
(HR) Human Resource What other systems does labor distribution interface with?
(HR) Human Resource What types of earnings do you track? (Regular Pay, Overtime, etc.)
Management Payroll Management Process Payroll HR Salary
(HR) Human Resource How do you maintain your Payroll data?
Management Payroll Management Process Payroll PAY Maintenance
(HR) Human Resource How do you audit your Payroll data?
(HR) Human Resource Do you require reconciliation of payroll payments/ checks?
(HR) Human Resource Do you review requirements for validation rules or dependencies? (i.e.
Management Payroll Management Process Payroll PAY Validation specific payroll data to be valid only when certain values exist.)
(HR) Human Resource Do you currently use or plan to install an Interactive Voice Response (IVR)
Management Payroll Management Process Payroll PAY Other system for payroll?
(HR) Human Resource Employee Walk through your current process of entering a new hire into your payroll
Management Payroll Management Process Payroll PAY Maintenance system.
(HR) Human Resource Include timing aspects of how the new hire data is gathered, entered into
Management Payroll Management Process Payroll PAY Payroll the system and when the payroll is run.
(HR) Human Resource Walk through your current payroll processing cycle.
(HR) Human Resource What types of payroll frequencies?
(HR) Human Resource What is the volume of employees per payroll?
(HR) Human Resource Include timing aspects of deadlines, elapsed time of process during payroll,
Management Payroll Management Process Payroll PAY Payroll and any production down time due to pay processing.
(HR) Human Resource How many taxing entities do you have?
(HR) Human Resource Do you pay in states requiring city or local taxing?
(HR) Human Resource What taxing methods are used?
(HR) Human Resource How are your employee statuss defined? (Ex. Active, on-leave, terminated,
Management Payroll Management Process Payroll PAY Payroll part-time, hourly, etc.)
374357147.xls Page 87
(HR) Human Resource Are your employees automatically paid or time card required?
(HR) Human Resource Do you pay and track pension employees?
(HR) Human Resource If you have unions, do you track any additional information than you would
Management Payroll Management Process Payroll PAY Payroll for a non-bargaining employee?
(HR) Human Resource Do you have employees working in different shifts?
(HR) Human Resource Do you have any seasonal employees?
(HR) Human Resource What is your turnover rate?
(HR) Human Resource Are salary increases done mid-pay?
(HR) Human Resource What is the percent of salary employees vs. hourly employees?
(HR) Human Resource What level of detail would you require for retroactive calculations? (by
Management Payroll Management Process Payroll PAY Payroll payroll, lump sum, by earning)
(HR) Human Resource Do you have a need for mass rate increases? Do they need to be done
Management Payroll Management Process Payroll PAY Payroll retroactively?
(HR) Human Resource What types of standard hours are required?
(HR) Human Resource Do you have salary employees that have split their salary between multiple
Management Payroll Management Process Payroll PAY Payroll cost centers?
(HR) Human Resource Do you have any special pay processing requirements?
(HR) Human Resource Is your overtime calculation standard?
(HR) Human Resource Do you process any garnishments? (Volume?)
(HR) Human Resource How many different types of deductions are currently set up on your
(HR) Human Resource What kinds of deductions are currently set up on your system?
(HR) Human Resource What are the different deduction frequencies currently set up on your
(HR) Human Resource How are deductions entered?
(HR) Human Resource How many different payment types are currently set up on your system?
(HR) Human Resource What kinds of payment types are currently set up on your system?
(HR) Human Resource What is the frequency payment types are currently set up on your system?
(HR) Human Resource How are they entered?
(HR) Human Resource Do you process any bonuses?
(HR) Human Resource Whats the calculation?
(HR) Human Resource Frequency?
(HR) Human Resource Do you pay commissioned employees?
(HR) Human Resource Do you do split week processing? What is the calculation?
(HR) Human Resource Is there a need for holiday pay to be automatically generated?
(HR) Human Resource Is there special processing required for holiday/PTO, etc.
(HR) Human Resource Are there different groups of employees that receive different holidays?
(HR) Human Resource Do you do tip processing?
(HR) Human Resource Do you pay 3rd party sick pay?
What kind of taxable perqs do you process (i.e. company car, company
(HR) Human Resource plane, awards, contest, prizes, merchandise, employee discount,
Management Payroll Management Process Payroll PAY Payroll relocation)?
(HR) Human Resource What kind of balances are kept?

(HR) Human Resource Do you need to pay annuities, profit sharing distributions, etc.?
(HR) Human Resource How much historical data do you currently have?
(HR) Human Resource What types of data require history?
(HR) Human Resource What is your purge criteria?
374357147.xls Page 88
(HR) Human Resource What is your check format like? Is it the same for all employees?
(HR) Human Resource What type of auditing do you require?
(HR) Human Resource What other systems do you interface to? (General ledger, personnel,
Management Payroll Management Process Payroll PAY Interfaces benefits, etc.)
(HR) Human Resource In what medium does the interface occur?
(HR) Human Resource Are the other systems Oracle systems?
(HR) Human Resource What outside vendors do you interface to?
(HR) Human Resource Do you process an ACH tape for direct deposits?
(HR) Human Resource Do you receive a bank tape/file for reconciliation?
(HR) Human Resource Do you have other non-ACH deposits?
(HR) Human Resource Do you currently use a labor distribution system?
(HR) Human Resource Is it part of the payroll system you currently use?
(HR) Human Resource Describe its structure.
(HR) Human Resource What other systems does labor distribution interface with?
(HR) Human Resource Suitability Matching Will managers be given access to find employees and/or applicants for work
Management Staffing Manage Selection SSHR (LMDA only) opportunity?
(HR) Human Resource Suitability Matching Have competencies and requirements already been defined?
Management Staffing Manage Selection SSHR (LMDA only)
(HR) Human Resource Create all the questions required for the profile as generic offer questions
Management Staffing Manage Selection SSHR Candidate Offer that can be included in any offer profile.
(HR) Human Resource Create all the question categories required for the profile as generic
Management Staffing Manage Selection SSHR Candidate Offer question categories that can be included in any offer profile.
(HR) Human Resource Set up a new Candidate Offer Profile
Management Staffing Manage Selection SSHR Candidate Offer
(HR) Human Resource Define a new offer profile
(HR) Human Resource Define the categories
(HR) Human Resource Define the questions
(HR) Human Resource Define the Advanced Options for the profile
(HR) Human Resource Note: This module is only available if job requisition is setup in base HR
Management Staffing Recruit New Employees SSHR Apply for a Job application.
(HR) Human Resource Will employees be allowed to apply for internal jobs?
Management Staffing Recruit New Employees SSHR Apply for a Job
(HR) Human Resource If employees are allowed to apply for internal jobs, does the application
Management Staffing Recruit New Employees SSHR Apply for a Job need to be approved? If yes, by whom?
(HR) Human Resource Who is assigned as the recruiter?
Management Staffing Recruit New Employees SSHR Apply for a Job
(HR) Human Resource How are job grades structured?
Management Staffing Manage Requisitions HR Position
(HR) Human Resource How do you track headcounts? (by bodies, positions/jobs?)
(HR) Human Resource What budgeting data do you need to maintain?
(HR) Human Resource Define your requisition process
Management Staffing Manage Requisitions HR General
(HR) Human Resource What event triggers a requisition in your organization? (Department
Management Staffing Manage Requisitions HR New Hires request, departure of an incumbent, etc.)
(HR) Human Resource Is there an approval process to initiate a requisition? (budget available,
Management Staffing Manage Requisitions HR New Hires management sign-off, etc.)
(HR) Human Resource Please list details of pertinent information involved in the approval process,
Management Staffing Manage Requisitions HR New Hires such as approval steps, authorizations, etc.
(HR) Human Resource Do you attach a budget to your positions?
Management Staffing Manage Requisitions HR New Hires
(HR) Human Resource How do you handle open positions?
(HR) Human Resource How are job grades structured?
(HR) Human Resource How do you track headcounts? (by bodies, positions/jobs?)
(HR) Human Resource What budgeting data do you need to maintain?
(HR) Human Resource Define your requisition process
Management Staffing Manage Requisitions HR General
(HR) Human Resource What event triggers a requisition in your organization? (Department
Management Staffing Manage Requisitions HR New Hires request, departure of an incumbent, etc.)
374357147.xls Page 89
(HR) Human Resource Is there an approval process to initiate a requisition? (budget available,
Management Staffing Manage Requisitions HR New Hires management sign-off, etc.)
(HR) Human Resource Please list details of pertinent information involved in the approval process,
Management Staffing Manage Requisitions HR New Hires such as approval steps, authorizations, etc.
(HR) Human Resource Do you attach a budget to your positions?
(HR) Human Resource How do you handle open positions?
(HR) Human Resource How are interviews scheduled?
Management Staffing Manage Selection HR New Hires
(HR) Human Resource How are interviews scheduled?
Management Staffing Manage Selection HR New Hires
(HR) Human Resource When is the system updated in the new hire process?
Management Staffing Process New Employees HR New Hires
(HR) Human Resource How does the system update affect other departments? (Payroll, Benefits)
(HR) Human Resource When is the system updated in the new hire process?
(HR) Human Resource How does the system update affect other departments? (Payroll, Benefits)
(HR) Human Resource What type of recruiting activities occur? (Ad placement, interview
Management Staffing Recruit New Employees HR New Hires scheduling, background checks, etc.)
(HR) Human Resource Do you track any information on your system concerning the interview?
Management Staffing Recruit New Employees HR New Hires (Interview notes, comments, etc.)
(HR) Human Resource What information is tracked from the application or resume?
Management Staffing Recruit New Employees HR New Hires
(HR) Human Resource How is the data gathered in the new hire process?
(HR) Human Resource What type of recruiting activities occur? (Ad placement, interview
Management Staffing Recruit New Employees HR New Hires scheduling, background checks, etc.)
(HR) Human Resource Do you track any information on your system concerning the interview?
Management Staffing Recruit New Employees HR New Hires (Interview notes, comments, etc.)
(HR) Human Resource What information is tracked from the application or resume?
(HR) Human Resource How is the data gathered in the new hire process?
(HR) Human Resource What are your deferred comp plan requirements?
Management Total Compensation Administrate Benefits HR General
(HR) Human Resource Do you administer salary/hourly step and ranges?
Management Total Compensation Administrate Compensation HR Salary
(HR) Human Resource How does your system handle salary/hourly step and ranges?
(HR) Human Resource How is the salary portion of your union contracts administered?
(HR) Human Resource When are your negotiation periods?
(HR) Human Resource Do you do any salary impact studies during your negotiations?
(HR) Human Resource Do you have a point-based weighting salary system? (i.e. HAY)
(HR) Human Resource How is your point-based weighting salary system tracked on your system?
(HR) Human Resource What timing factors are involved in your salary and performance review
Management Total Compensation Administrate Compensation HR Salary process (Yearly, quarterly, probationary?)
(HR) Human Resource Explain the processes involved in your salary and performance review
Management Total Compensation Administrate Compensation HR Salary process?
(HR) Human Resource What factors are involved in establishing a salary increase?
Concerning your forecasting requirements, do you do any workforce
(HR) Human Resource analysis reporting ? (budgets, job reduction, right-sizing, union negotiations,
Management Total Compensation Administrate Compensation HR Salary etc.)
(HR) Human Resource Concerning your forecasting requirements, do you do any compensation
Management Total Compensation Administrate Compensation HR Salary analysis? (budgets, union negotiations, etc.)
(HR) Human Resource Do you administer salary/hourly step and ranges?
(HR) Human Resource How does your system handle salary/hourly step and ranges?
(HR) Human Resource How is the salary portion of your union contracts administered?
(HR) Human Resource When are your negotiation periods?
(HR) Human Resource Do you do any salary impact studies during your negotiations?
(HR) Human Resource Do you have a point-based weighting salary system? (i.e. HAY)
(HR) Human Resource How is your point-based weighting salary system tracked on your system?
(HR) Human Resource What timing factors are involved in your salary and performance review
Management Total Compensation Administrate Compensation HR Salary process (Yearly, quarterly, probationary?)
374357147.xls Page 90
(HR) Human Resource Explain the processes involved in your salary and performance review
Management Total Compensation Administrate Compensation HR Salary process?
(HR) Human Resource What factors are involved in establishing a salary increase?
Concerning your forecasting requirements, do you do any workforce
(HR) Human Resource analysis reporting ? (budgets, job reduction, right-sizing, union negotiations,
Management Total Compensation Administrate Compensation HR Salary etc.)
(HR) Human Resource Concerning your forecasting requirements, do you do any compensation
Management Total Compensation Administrate Compensation HR Salary analysis? (budgets, union negotiations, etc.)
What types of benefit plans do you offer? List all the different benefits
offered by your organization(s) (i.e. Health and welfare, defined
contribution, defined benefit, spending accounts, flexible benefits)
(HR) Human Resource
Management Total Compensation Administrate Benefits OAB Benefits
(HR) Human Resource What is the current or planned effective date of each benefit plan?
(HR) Human Resource Who are the carriers for each benefit plan?
(HR) Human Resource What are the employee eligibility factors? (company, location, union
Management Total Compensation Administrate Benefits OAB Benefits association, salary, job code) Are they variable?
(HR) Human Resource What are the dependent eligibility rules? (types of dependents and any
Management Total Compensation Administrate Benefits OAB Benefits restrictions or coverage differences)
(HR) Human Resource What are the beneficiary eligibility rules? What are the rules regarding
Management Total Compensation Administrate Benefits OAB Benefits allocation amounts or percentages?
(HR) Human Resource What are the participation rules? What is the waiting period or grandfather
Management Total Compensation Administrate Benefits OAB Benefits rules?
(HR) Human Resource What are your deferred compensation/savings plan requirements?
How are benefit costs/price tags calculated and stored? (Employee costs,
(HR) Human Resource employer costs, etc.) Describe the rounding rules used and at what levels
Management Total Compensation Administrate Benefits OAB Benefits rounding is applied.
Describe how the benefit costs/price tags may vary based on factors or
(HR) Human Resource coverages. Describe the rounding rules used and at what levels rounding is
Management Total Compensation Administrate Benefits OAB Benefits applied.
Describe how a participant may determine the use of any unused flex plan
(HR) Human Resource credits. (I.e. benefit pools, taken as taxable income, rolled into 401(k) ...)
(HR) Human Resource Do you require batch enrollment and administration processes?
(HR) Human Resource What are the periodic internal/external reporting requirements for the benefit
Management Total Compensation Administrate Benefits OAB Benefits programs?
(HR) Human Resource What are the data interfaces for each carrier for the benefit plans?
(HR) Human Resource What are the periodic benefit communication requirements to the
Management Total Compensation Administrate Benefits OAB Benefits participants?
(HR) Human Resource What are the benefit communication requirements to the participants based
Management Total Compensation Administrate Benefits OAB Benefits on life events?
(HR) Human Resource Do you require automation of the communication requirements?
(HR) Human Resource How is eligibility to your benefit plans determined?
(HR) Human Resource Are there waiting periods for your benefit plans?
(HR) Human Resource Are there any minimum or maximum required periods of enrollment for the
Management Total Compensation Administrate Benefits OAB Benefits plans or options?
(HR) Human Resource What are the enrollment criteria for your benefit plans?
(HR) Human Resource When is your open enrollment period?
(HR) Human Resource How do you handle suspended and interim enrollments?
(HR) Human Resource Do you require Web access for participant enrollments?
(HR) Human Resource Do you require IVR access for participant enrollments?
(HR) Human Resource Do you require the ability to model employee eligibility for life event
Management Total Compensation Administrate Benefits OAB Benefits changes?
(HR) Human Resource How do you handle benefit elections for active employees vs. COBRA
Management Total Compensation Administrate Benefits OAB Benefits participants?
(HR) Human Resource Are the eligibility/participation rules based on life events?
(HR) Human Resource How are the enrollment periods for life event determined?
(HR) Human Resource Are the enrollment rules based on life events?
(HR) Human Resource How are your life events defined?
(HR) Human Resource How do you handle detection of life events? Do you require automatic life
Management Total Compensation Administrate Benefits OAB Benefits event detection and administration?
374357147.xls Page 91
What are the continuing eligibility rules for leave of absence, long term
disability, short term disability? Are there any changes in the cost of the
benefit? How is the money collected if the participant is not receiving a
(HR) Human Resource paycheck?
(HR) Human Resource What are the termination/coverage end rules for active employee with a
Management Total Compensation Administrate Benefits OAB Benefits terminated benefit?
(HR) Human Resource What are the termination/coverage end rules for dependent terminated from
Management Total Compensation Administrate Benefits OAB Benefits a benefit?
(HR) Human Resource What are the termination/coverage end rules for terminated active
Management Total Compensation Administrate Benefits OAB Benefits employee?
(HR) Human Resource What are the termination/coverage end rules for death?
(HR) Human Resource What are the termination/coverage end rules for transfers?
(HR) Human Resource Which benefit plans are extended through COBRA?
(HR) Human Resource Which benefit plans are extended after termination outside of COBRA? (I.e.
Management Total Compensation Administrate Benefits OAB Benefits retiree medical)
(HR) Human Resource How do you handle COBRA administration?
(HR) Human Resource What are the termination/coverage end rules for terminated COBRA
Management Total Compensation Administrate Benefits OAB Benefits participant?
What are the allowed changes for COBRA participants vs. active
(HR) Human Resource employees? (Such as changing dependent status, changing plans
Management Total Compensation Administrate Benefits OAB Benefits (adding/terminating/changing), or changing coverage amounts)
How do you handle claims administration processing for plan

(HR) Human Resource reimbursements? (I.e. for flexible spending accounts, plans with
Management Total Compensation Administrate Benefits OAB Benefits reimbursable goods and services)
(HR) Human Resource
Management Total Compensation Administrate Benefits HR Benefits
(HR) Human Resource What are the criteria for your benefit plans?
(HR) Human Resource How do you handle interim enrollments?
(HR) Human Resource How do you handle COBRA?
(HR) Human Resource How are benefit costs/price tags calculated and stored? (Employee costs,
Management Total Compensation Administrate Benefits HR Benefits employer costs, etc.) Describe the rounding rules used.
(HR) Human Resource What is the current or planned effective date of the benefit plan?
(HR) Human Resource Who are the carriers for this benefit plan?
(HR) Human Resource What are the dependent eligibility factors? (types of dependents and any
Management Total Compensation Administrate Benefits HR Benefits restrictions or coverage differences)
(HR) Human Resource What are the continuing eligibility rules for leave of absence, long term
Management Total Compensation Administrate Benefits OAB Benefits disability, short term disability?
(HR) Human Resource Are there any changes in the cost of the benefit while on a leave of
Management Total Compensation Administrate Benefits OAB Benefits absence, long term disability, short term disability?
How is the money collected if the participant is not receiving a paycheck
(HR) Human Resource while on a leave of absence, long term disability, short term disability?
(HR) Human Resource What are the termination rules for active employee with a terminated
Management Total Compensation Administrate Benefits HR Benefits benefit?
(HR) Human Resource What are the termination rules for dependent terminated from a benefit?
(HR) Human Resource What are the termination rules for terminated active employee?
(HR) Human Resource What are the termination rules for death?
(HR) Human Resource What are the termination rules for transfers?
(HR) Human Resource What are the termination rules for terminated COBRA participant?
(HR) Human Resource What are the Beneficiary eligibility rules? What are the rules regarding
Management Total Compensation Administrate Benefits HR Benefits allocation amounts or percentages?
Management Total Compensation Administrate Benefits HR Benefits rules?
Management Total Compensation Administrate Benefits HR Benefits participants?
374357147.xls Page 92
Management Total Compensation Administrate Benefits HR Benefits (adding/terminating/changing), or changing coverage amounts)
Management Total Compensation Administrate Benefits HR Benefits association, salary, job code)
(HR) Human Resource
(HR) Human Resource What are the criteria for your benefit plans?
(HR) Human Resource How do you handle interim enrollments?
(HR) Human Resource How do you handle COBRA?
(HR) Human Resource How are benefit costs/price tags calculated and stored? (Employee costs,
Management Total Compensation Administrate Benefits HR Benefits employer costs, etc.) Describe the rounding rules used.
(HR) Human Resource What is the current or planned effective date of the benefit plan?
(HR) Human Resource Who are the carriers for this benefit plan?
(HR) Human Resource What are the dependent eligibility factors? (types of dependents and any
Management Total Compensation Administrate Benefits HR Benefits restrictions or coverage differences)
(HR) Human Resource What are the continuing eligibility rules for leave of absence, long term
Management Total Compensation Administrate Benefits OAB Benefits disability, short term disability?
(HR) Human Resource Are there any changes in the cost of the benefit while on a leave of
Management Total Compensation Administrate Benefits OAB Benefits absence, long term disability, short term disability?
How is the money collected if the participant is not receiving a paycheck
(HR) Human Resource while on a leave of absence, long term disability, short term disability?
(HR) Human Resource What are the termination rules for active employee with a terminated
Management Total Compensation Administrate Benefits HR Benefits benefit?
(HR) Human Resource What are the termination rules for dependent terminated from a benefit?
(HR) Human Resource What are the termination rules for terminated active employee?
(HR) Human Resource What are the termination rules for death?
(HR) Human Resource What are the termination rules for transfers?
(HR) Human Resource What are the termination rules for terminated COBRA participant?
(HR) Human Resource What are the Beneficiary eligibility rules? What are the rules regarding
Management Total Compensation Administrate Benefits HR Benefits allocation amounts or percentages?
Management Total Compensation Administrate Benefits HR Benefits rules?
Management Total Compensation Administrate Benefits HR Benefits participants?
Management Total Compensation Administrate Benefits HR Benefits (adding/terminating/changing), or changing coverage amounts)
Management Total Compensation Administrate Benefits HR Benefits association, salary, job code)
Can you present us your executive marketing plan?
(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online General
How do you differentiate yourself from your competition?
(MK) Marketing Management Market Research and Analysis Perform Market Research General Company
How many different types of products or services do you currently have?
(MK) Marketing Management Market Research and Analysis Perform Market Research Marketing Online Product
How often do you introduce new products/services?
What is the companies position/mission?
What is the organizational structure of your company? (e.g. entities,
(MK) Marketing Management Market Research and Analysis Perform Market Research General Company departments, regions)
What type of growth are you projecting?
Where will the growth come from?
Who do you generally sell to?
374357147.xls Page 93
HW & SW between marketing and other connected/interfaced systems? (e.g. Project
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment Accounting)
HW & SW Can you provide us with a flow diagram of connectivity between the
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment marketing and the core business application?
HW & SW How do you see the new application resolving your current
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment deficiencies/issues?
HW & SW Is there an existing entity relationship (E-R) diagram of the current
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment marketing application?
HW & SW What are your requirements for importing and exporting data from
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment marketing?
HW & SW What database are you using?
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment
HW & SW What ERP apps do you have installed currently? Whose? Version?
HW & SW What hardware do you run?
HW & SW What historical marketing information do you currently maintain?
HW & SW What is your current Marketing Application
HW & SW What type of information is exchanged between the current marketing
(MK) Marketing Management Marketing Audit Internal Environment Audit Marketing Online Environment application and your other systems/processes?
Closed Loop Describe how you measure campaign effectiveness.
(MK) Marketing Management Marketing Audit Not identified Marketing Online Marketing
How do you currently audit your marketing activities?
(MK) Marketing Management Marketing Audit Not identified Marketing Online Audit
Closed Loop How do you measure the response to a campaign?
(MK) Marketing Management Marketing Audit Not identified Marketing Online Marketing
What are your audit requirements for the future?
(MK) Marketing Management Marketing Audit Not identified Marketing Online Audit
Are there any time-intensive marketing processes that need to be
(MK) Marketing Management Not identified Not identified Marketing Online General addressed?
Do you currently use or plan to use outbound ecommerce marketing
(MK) Marketing Management Not identified Not identified Marketing Online Miscellaneous campaigns?
Do you currently use or plan to use outbound telemarketing campaigns?
(MK) Marketing Management Not identified Not identified Marketing Online Miscellaneous
Do you have documentation on your current system security requirement
(MK) Marketing Management Not identified Not identified Marketing Online Security for marketing?
Do you have security reports on who can run Marketing reports?
(MK) Marketing Management Not identified Not identified Marketing Online Security
Do you have security requirements on who can enter data for marketing?
(MK) Marketing Management Not identified Not identified Marketing Online Security (e.g. by responsibility, by company, by cost center)
Do you need multiple language support?
(MK) Marketing Management Not identified Not identified Marketing Online International
Do you need to support multiple currencies?
Do you need to support multiple date, address and name formats?
Do you need to support multiple organizations within the same country?
Do you operate in multiple countries?
Is there an existing diagram of the current marketing processes?
(MK) Marketing Management Not identified Not identified Marketing Online General
What are business areas within marketing that are targeted for
(MK) Marketing Management Not identified Not identified Marketing Online General improvement?
What are requirements coming from the creative side of the marketing
(MK) Marketing Management Not identified Not identified Marketing Online Miscellaneous department?
What are the main jobs/responsibilities you have in your marketing
(MK) Marketing Management Not identified Not identified Marketing Online General department?
What are the main marketing tasks you perform in your marketing
(MK) Marketing Management Not identified Not identified Marketing Online General department?
What is the purpose of the relevant sales and marketing system/processes?
What is the reason for purchasing/upgrading to this Oracle Marketing
(MK) Marketing Management Not identified Not identified Marketing Online General Application?
What is the total number of users that will have access to the Marketing
application? How many of those are using the application simultaneously?
What manual operations/processes do you need to automate?
What role does the marketing department play in sales forecasting?
What word processing package do your users use?
HW & SW What would happen if you waited 6 months?
(MK) Marketing Management Not identified Not identified General Environment
Which marketing operations/processes do you want to eliminate?
374357147.xls Page 94
Which of these business areas are of highest priority?
Describe the approval processes for marketing budget within the
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Budgeting organization?
describe the budgeting process for marketing activities e.g campaigns and
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Budgeting events
Describe the campaign budget process
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Budgeting
Describe the customer data model that is currently used by the organization.
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Customers
Describe the geographical distribution of your business and/or employees -
(MK) Marketing Management Strategic Marketing Not identified Marketing Online General present and future.
Describe the movement of funds between budgets.
Closed Loop Do you perform a break-even analysis for marketing activities?
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Marketing
Closed Loop Do you perform a P&L analysis for products or clients where marketing
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Marketing costs have to be factored in?
Closed Loop Do you use any Oracle Applications such as Oracle Call Center, Oracle
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Marketing TeleSales or Oracle iStore to capture orders?
How are the campaign costs to be tracked and at what level of breakdown?
(MK) Marketing Management Strategic Marketing Not identified Marketing Online Campaign
How big is the company? (Revenue, employees)
(MK) Marketing Management Strategic Marketing Not identified General Company
How big is your marketing department? (# of employees, budget)?
(MK) Marketing Management Strategic Marketing Not identified Marketing Online General
Closed Loop How do you capture orders (mail-order, phone, web, salesforce)?
How is the marketing budget apportioned across multiple organizations?
How is your marketing department structured (centralized for the whole
(MK) Marketing Management Strategic Marketing Not identified Marketing Online General company or decentralized for SBU's)?
Closed Loop What applications do you use to capture orders?
What does your company do?
What industry is your company in?
What do you sell?
(MK) Marketing Management Strategic Marketing Product / Service Strategy Marketing Online Product
What is the price point of your products/services?
What is your future product strategy?
How are the campaigns' objectives to be measured or quantified
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaigns
How is the effectiveness of campaigns managed
How many types of campaigns does the organization manage and what are
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaigns the key information components of each type
How visible should campaigns be to the rest of the marketing org?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Miscellaneous
How visible should campaigns be to the rest of the marketing org?
Marketing Describe your business process for sending a letter or collateral to a
(MK) Marketing Management Tactical Marketing Campaign Execution Online/Sales Literature Fulfillment contact?
Marketing Online/ Do you have collateral organized in kits?
(MK) Marketing Management Tactical Marketing Campaign Execution Inventory Literature Fulfillment
Do you market on the web?
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Miscellaneous
Do you plan to have affiliate sites ?
(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing eCommerce: Affiliate
Marketing Do you send collateral based on answers from mail or phone
(MK) Marketing Management Tactical Marketing Campaign Execution Online/Sales Literature Fulfillment questionnaires?
Do you use hard and soft collateral?
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Literature Fulfillment
Do you use version control for collateral?
Closed Loop How do you capture the actual cost for a marketing campaign?
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Marketing
Closed Loop How do you assign captured revenue data to campaigns and promotions?
Closed Loop How do you capture revenue data for a campaign or a promotion?
Marketing Online/ How do you currently inventory your collateral?
(MK) Marketing Management Tactical Marketing Campaign Execution Inventory Literature Fulfillment
Closed Loop How do you currently track cost and effectiveness of a promotion?
How do you currently track responses to a list (or to a campaign in
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online List Management general)?
374357147.xls Page 95
How is collateral currently processed (in-house, fulfillment house etc.) ?
How is collateral fulfilled by the organization, describe the scenarios
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Collateral
Marketing Online / How is marketing collateral managed by the organization, physically and
(MK) Marketing Management Tactical Marketing Campaign Execution MES Collateral electronically
How many campaigns do you run simultaneously?
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Campaign
How many campaigns do you launch a year?
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Campaign
Marketing Online / How should collateral be categorized
(MK) Marketing Management Tactical Marketing Campaign Execution MES Collateral
Marketing Online / How should the marketing department be notified of new collateral
(MK) Marketing Management Tactical Marketing Campaign Execution MES Collateral
eCommerce: How will profile information be used in your online storefront ?
(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing Profiling
eCommerce: How will profile information be used in your retail stores ?
(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing Profiling
What revenue-sharing arrangements will you have with affiliates ?
Marketing PM What application do you currently use to communicate/share information
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Functionality during the campaign/promotion planning/execution?
What content-sharing arrangements will you have with affiliates ?
Closed Loop What is the mechanism to assign the captured marketing cost to
(MK) Marketing Management Tactical Marketing Campaign Execution Marketing Online Marketing tasks/activities and ultimately to products and/or sales?
What personalization requirements do you have for customers arriving from
(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing eCommerce: Affiliate affiliate sites ?
eCommerce: What requirement does your marketing department have for profiling
(MK) Marketing Management Tactical Marketing Campaign Execution iMarketing Profiling customers ?
Marketing Who in your organization will require the ability to request that a letter or
(MK) Marketing Management Tactical Marketing Campaign Execution Online/Sales Literature Fulfillment collateral be sent?
Are marketing reporting requirements standard across the enterprise, for
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting example subsidiaries?
Are there any requirements for on-line (softcopy) distribution and/or remote
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting location printing for marketing reports?
How do you manage the update of marketing report's distribution list?
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting
How granular do you report on communication channels and media? (e.g.
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting track cost and revenue)
How granular do you report on geographical segments/attributes?
How granular do you report on target market segments?
Closed Loop How often do you check/recalculate the objectives of a campaign?
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Marketing
Provide examples of each report including: Source, user, frequency, main
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting reporting parameters, purpose, # of copies!
Closed Loop What are the objectives you use to judge the performance of a campaign?
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Marketing (e.g. ROI, Revenue etc.)
What business performance statistics do you monitor for marketing?
What is the criteria for determining who should receive a copy of any
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting marketing reports?
What reports are grouped together on a regular basis and printed in one
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Reporting print run?
Closed Loop What units do you use to measure the above marketing objectives ($'s,
(MK) Marketing Management Tactical Marketing Campaign Measurement Marketing Online Marketing time, units etc.)?
Who receives a copy of marketing reports?
Can promotions be accumulated? (e.g. a 5 % promotion coupled with
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion another 2 % promotion results in a 7 % promotion)
Do you currently have a promotion database which stores all your historical
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion promotion data?
Do you currently use an application that manages the flow/management
(sequence of steps) of a promotion such as workflow or project
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion management software?
Do you currently use an application that manages the flow/management
(sequence of steps) of a campaign such as a workflow tool or project
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign management software?
Do you currently use coupons or gift certificates?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion
Do you have a document that depicts how your campaigns are
hierarchically structured (main campaign, child campaign, promotions etc.)?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign
Do you have a document that depicts the general project management
processes/policies you use to create and execute a campaign?
Do you have a document that depicts the hierarchy of your communication
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign channels and media?
374357147.xls Page 96
Do you have a document that depicts the hierarchy of your geographical
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Segmentation segmentation?
Do you have a document that depicts the hierarchy of your target market
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Segmentation segments?
Do you have a list of promotion types you use? (e.g. % discount, early bird,
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion buy one get one etc.)
Do you have a process flow that depicts the creation and management of
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign campaigns?
Do you have a process flow that depicts the creation and management of
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion promotions?
Do you have a requirement to use advertisments to earn revenue ?
(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing Promotion
How do you classify promotions? (e.g. by client, product, geography etc.)
How granular do you segment your marketing activities geographically?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Segmentation
How granular do you segment your target markets and what are those
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Segmentation segments?
How granular to you plan your communication efforts in terms of channels
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign and media?
How is the general marketplace reached, describe the broadcasting
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion strategies used.
How many promotions do you run simultaneously?
How many promotions do you typically run during a fiscal year?
How many sub campaigns does a campaign usually have?
How will your online campaigns be affected by your retail campaigns ?
What advertising/promotional medium are commonly used? For each
medium, list the various vendors that are used by the marketing org that
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion provide these medium.
What are the criteria/logic you use to decide which promotion you run at
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion what time for which products?
What are the statuses a campaign can be in? (New, Approved, Canceled)
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Campaign etc.
What are the statuses a promotion can be in? (New, Approved, Canceled)
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Promotion etc.
Marketing PM What attributes do you capture/track for a single campaign process step?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Functionality (e.g. priority, weight, start & end dates, dependencies etc.) ?
What is the current campaign and promotion approval process?
What is the process of determining the success of a promotion?
What is the unique identifier of a campaign?
What kinds of offers do you plan to have on your online storefront ?
What kinds of personalization requirements do you have for web-based
(MK) Marketing Management Tactical Marketing Campaign Planning iMarketing Promotion commerce ? eg. recommendations, personalized ads
What market research data do you purchase?
(MK) Marketing Management Tactical Marketing Campaign Planning Marketing Online Miscellaneous
What metrics do you use for web-based campaigns ?
What types of offers will be available on the web?
Do you currently use project management software to manage marketing
Campaign Planning & Campaign Marketing PM activities? (e.g. track, assign and report on responsibilities / tasks /
(MK) Marketing Management Tactical Marketing Execution Marketing Online Functionality dependencies / timing / cost capturing / critical paths)?
Marketing How is "newly acquired" customers defined

(MK) Marketing Management Tactical Marketing Execute Campaigns BIM Intelligence
Marketing How is performance of marketing initiatives (eg campaigns) measured
Marketing How is the data for KPI captured
Marketing How is the sales cycle time measured and how can this be tracked in the
(MK) Marketing Management Tactical Marketing Execute Campaigns BIM Intelligence system
Marketing What critical marketing indicators should be associated with alerts
Marketing What constitutes a customer response
Marketing What marketing KPI are used by the organization
Marketing Where does the data to calculate the KPIs come from and how is it stored in
(MK) Marketing Management Tactical Marketing Execute Campaigns BIM Intelligence the system
Can you provide us with data mappings of the lists you currently use?
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management
Describe the process of cleaning and de-douping and sorting the lists?
374357147.xls Page 97
Do you generate the lists from an internal DWH or do you buy a list from an
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management external source?
Do you have a document depicting the de-douping rules?
Do you use Oracle Discoverer?
For each criteria used to generate a list, what customer data is commonly
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management extracted when creating the list eg. address, tel, email?
How complex are your selection criteria of generating a list? Do you have
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management examples?
How do you currently judge the performance of a list?
How do you ensure that a customer is not contacted more than once on the
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management same marketing initiative.
How do you ensure that a customer or prospect is not contacted too
(MK) Marketing Management Tactical Marketing List Management Marketing Online frequently?
How do you generate a list of a reduced size (test list)?
How is the customer database maintained in terms of integrity and
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management freshness?
How is this criteria captured within the database?
If you generate the lists internally please describe the list generation
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management process?
If you use your internal DWH for list creation, which hardware and software
(MK) Marketing Management Tactical Marketing List Management Marketing Online List Management platform do you use for your DWH?
What criteria is normally used to define the lists to be generated?
Who is responsible for generating, cleaning and de-douping lists?
Describe how 1 to 1 marketing may be operative in your marketing
(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Management initiatives
Describe how the customer database is to be segmented for marketing
(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Management purposes
How is imported list data to be treated in context to the rest of the customer
(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Management database
what constitutes a duplicate customer record
(MK) Marketing Management Tactical Marketing Manage Lists Marketing Online List Management
Closed Loop How do you budget for campaigns or in other words how do you forecast
(MK) Marketing Management Tactical Marketing Marketing Communication Marketing Online Marketing the cost of a campaign?
Closed Loop How do you forecast the revenue of a campaign?
(MK) Marketing Management Tactical Marketing Not identified Marketing Online Marketing
Describe the marketing demographics that the marketing organization
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online tracks and uses
How are marketing geographies determines and inter- related
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online
How are marketing geographies targeted for marketing initiatives
How are responses from different marketing geographies tracked
How is the customer/prospect to be contacts (email, fax, call)
How is the general marketplace reached, describe the broadcasting
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online strategies used.
How should Marketing demographics be tracked and maintained in the
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online system
How should marketing and sales, competitive information be organized for
(MK) Marketing Management Tactical Marketing Plan Campaigns MES MES the organization
How should marketing resources be organized in terms of sharing
(MK) Marketing Management Tactical Marketing Plan Campaigns MES MES information , eg mailing lists
How should obsolete information be managed
(MK) Marketing Management Tactical Marketing Plan Campaigns MES MES
How should the publication of information be controlled
What advertising/promotional medium are commonly used? For each
medium, list the various vendors that are used by the marketing org that
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online provide these medium.
What perspective of audience should be considered when organizing
(MK) Marketing Management Tactical Marketing Plan Campaigns MES MES information
What responses from the customer/prospect should be tracked by the
(MK) Marketing Management Tactical Marketing Plan Campaigns Marketing Online system
What type of information should be managed by the organization
Do you have security requirements on who can enter data for Inventory
(MM) Materials Management not identified not identified ALL Security Accuracy? (e.g. by company? by cost center?)
Do you have security reports on who can run Inventory Accuracy reports?
(MM) Materials Management not identified not identified ALL Security (by company, by cost center etc.)
Will there need to be terminal security for Inventory Accuracy?
(MM) Materials Management not identified not identified ALL Security
374357147.xls Page 98
Do you run security reports on a regular basis for Inventory Accuracy?
(MM) Materials Management not identified not identified ALL Security
(MM) Materials Management not identified not identified ALL Security for Inventory Accuracy?
(MM) Materials Management not identified not identified ALL Security created for Inventory Accuracy?
Do you review requirements for validation rules, allowing certain Inventory
Accuracy accounts to be valid with only certain other values.
(MM) Materials Management not identified not identified ALL Validation
Do you have security requirements on who can enter data for Material
(MM) Materials Management not identified not identified Not module specific Security Handling? (e.g. by company? by cost center?)
Do you have security reports on who can run Material Handling reports? (by
(MM) Materials Management not identified not identified Not module specific Security company, by cost center etc.)
Will there need to be terminal security for Material Handling?
(MM) Materials Management not identified not identified Not module specific Security
Do you run security reports on a regular basis for Material Handling?
(MM) Materials Management not identified not identified Not module specific Security
(MM) Materials Management not identified not identified Not module specific Security for Material Handling?
(MM) Materials Management not identified not identified Not module specific Security created for Material Handling?
Do you review requirements for validation rules, allowing certain Material
(MM) Materials Management not identified not identified Not module specific Validation Handling accounts to be valid with only certain other values.
How many plants are there in your organization?
(MM) Materials Management Not identified Not identified Not module specific Policies
Do you have inventory at Suppliers for outside processing?
How do you maintain your Material Handling data? Do you use receipt
(MM) Materials Management Not identified Not identified Not module specific Policies travelers, shop packets, etc. ?
How do you audit your Material Handling data?
Which operations/processes do you want to streamline for Material
(MM) Materials Management Not identified Not identified Not module specific Policies Handling?
Which operations/processes do you want to eliminate for Material
(MM) Materials Management Not identified Not identified Not module specific Policies Handling?
Are there any time-intensive Material Handling operations/processes that
(MM) Materials Management Not identified Not identified Not module specific Policies need to be addressed?
How do you maintain your Inventory Accuracy data?
(MM) Materials Management Not identified Not identified ALL Policies
Do you conduct periodic cycle counts?
(MM) Materials Management Not identified Not identified INV Policies
Do you conduct periodic wall-to-wall physical inventories?
(MM) Materials Management Not identified Not identified INV Policies
How do you audit your Inventory Accuracy data?
(MM) Materials Management Not identified Not identified ALL Policies
Which operations/processes do you want to streamline for Inventory
(MM) Materials Management Not identified Not identified ALL Policies Accuracy?
Which operations/processes do you want to eliminate for Inventory
(MM) Materials Management Not identified Not identified ALL Policies Accuracy?
Are there any time-intensive Inventory Accuracy operations/processes that
(MM) Materials Management Not identified Not identified ALL Policies need to be addressed?
Do sase customers require capsulate order shipments? Is this managed by
(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipping the Pick List issue?
Do you keep statistics on outgoing quality? If so - please elaborate on
(MM) Materials Management Picking and Shipping Not Identified OM, SE Quality setup and usage.
Do you pack multiple customer orders together? Please explain.
(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking
Do you pick based on carriers, departures, deliveries, customers, or ship
(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking to's?
Do you print packing slips? Are they global packing slips? Please explain
(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking and show an example.
Do you use containers for packing ordered items for customers? Do they
(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking require a seal?
Do you use pick slip grouping?
(MM) Materials Management Picking and Shipping Not Identified OM, SE Picking
If yes, how do you create the customer documentation?
(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipping
Will you be having carriers validate trips stops for each delivery leg?
(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipment Release
Will you be using the internet for validating customer deliveries?
(MM) Materials Management Picking and Shipping Not Identified OM, SE Shipment Release
Do you have a separate warehouse location (on and off the system) to
denote staged shipments? If yes, what document authorizes the transfer?
(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders INV, OM Shipping
Do you pull finished goods for shipment based on the Pick List? If not, from
(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders OM, SE Shipping what document?
Do you stage shipments by carrier? by route? by Customer?
(MM) Materials Management Picking and Shipping Pick and Stage Sales Orders OM, SE Shipping
Are the Pick Lists printed from Open Sales Orders?
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists INV, OM Shipping
374357147.xls Page 99
Do you need the Pick List to print in the Shipping Department?
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Picking
Who issues the Pick List to the Warehouse?
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Picking
How many orders do you pick release on a peak day?
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Peak Statistics
Do you generate separate picklists for backordered product? If so please
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Backorders elaborate on the setup and process.
Do you ever reprint pick lists? If so please elaborate on the setup and
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment Release process.
Do you specify the order in which eligible picking lines are released during
the pick release process? If so please elaborate on the setup and process.
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment Release
How do you arrange an order on a shipping release or pick list? (location,
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment Release shipper, date, etc.).
If applicable, what criteria do you use to group released picking lines onto a
(MM) Materials Management Picking and Shipping Print Sales Order Pick Lists OM, SE Shipment Release pick slip?
If applicable, what sales order attributes are considered in prioritizing the
releasing of eligible picking lines? Ex. Order number, schedule date etc.
What is the average number of picking lines per order?
What specific information do you require to print on a pick slip?
What triggers the release of orders for shipment?
What type of documents do you use when picking the shipments?
Do you ship RMA replacement inventory to Customers?
(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments INV, OM Shipping
Do you ship inventory to other internal plants or sales offices?
(MM) Materials Management Picking and Shipping Ship Miscellaneous Shipments OM, SE Shipping
Do you ship inventory to Suppliers for outside processing?
Do you ship Service repairs back to customers?
If yes, how do you create the customs documentation?
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OM Shipping
Do some customers require complete order shipments? Is this managed by
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OM Shipping the Pick List issue?
Do you ship from multiple locations? If so please elaborate on setup and
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Order Taking processing.
How is the shipping location determined? (i.e. by geography or product
(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order Taking availability?
How is a backorder placed? Please elaborate on setup and processing.
(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order Taking
How may shipments per month?
(MM) Materials Management Picking and Shipping Ship Sales Orders OM Peak Statistics
Are orders taken by one business unit which are then shipped from another
(MM) Materials Management Picking and Shipping Ship Sales Orders OE Order Taking business unit?
Do you keep statistics on outgoing quality? If so - please elaborate on
(MM) Materials Management Picking and Shipping Ship Sales Orders NS Exception Handling setup and usage.
If applicable, to what extent do you backorder shipments of a delivery at
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation ship confirm time?
If applicable, to what extent do you calculate weight of a delivery at ship
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation confirm time?
If applicable, to what extent do you calculate volume of a delivery at ship
If applicable, to what extent do you calculate percentage fill of a delivery at
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation ship confirm time?
Do you confirm shipments before or after goods leave the dock? Please
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Ship Confirmation elaborate on how the process works.
How many backorders do you process on a peak day?
(MM) Materials Management Picking and Shipping Ship Sales Orders OE Peak Statistics
Please describe how you ship replacement product?
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Return Shipment
Does the return shipment reference the original Sales Order? If so how is
(MM) Materials Management Picking and Shipping Ship Sales Orders INV, OE Return Shipment the reference made?
Do you consolidate shipments in those locations? If so please elaborate
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipment Release on the setup and process.
Do you have a shipping quality assurance function? If so - please elaborate
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Quality on setup and usage.
Do you have custom international shipping documents? If so - please
elaborate on setup and usage. Please provide SASE examples and identify
what information is required on international shipping documents.
(MM) Materials Management Picking and Shipping Ship Sales Orders OM,SE,INV Documents
Do you have special procedures for international shipments? If so please
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation describe the setup and processing.
Do you have specific locations for specific shipments? If so please
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipment Release elaborate on the setup and process.
374357147.xls Page 100

Do you measure confirmation to actual shipment? If so please describe the
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation setup and processing.
Do you need under and over shipment tolerances? by Customer, by item,
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping by Customer-item?
Do you or your customers allow partial shipments? Or, do you ship
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipment Release complete only? If so please elaborate on the setup and process.
Do you record and batch update information about items picked and
shipped using external sources such as bar-code readers? If so please
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation elaborate on the process.
Do you ship containers of finished goods where the shipment of the

(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping container fulfills multiple Sales Order lines?
Do you ship to other countries?
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping
Does the Shipping Department enter the shipment on the system? If not,
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping what document is given to data entry?
Does your Company stage shipments? If so please describe the setup and
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation processing.
How do you default this information into shipment transactions or how
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation would you like it to default in?
How many locations do you ship from?
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation
If applicable, to what extent do you backorder departures at ship confirm
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation time?
If applicable, to what extent do you calculate percentage fill of the departure
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation at ship confirm time?
If applicable, to what extent do you calculate volume of the departure at ship
If applicable, what specific information do you collect? Ex. Picked & shipped
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation quantities, freight charges etc.
If one warehouse does not have sufficient goods for the order, do you
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipment Release transfer goods from other warehouses?
What information do you store to default into shipment transactions or what
information do you redundantly key into shipment transactions and would
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Ship Confirmation like to default in? Ex. Item weight, as, etc.
What specific information do you require to print on a pack slip?
When a shipment is within tolerance, do you want the Sales Order line to
(MM) Materials Management Picking and Shipping Ship Sales Orders OM, SE Shipping close?
Who is informed of shipment confirmation?
What is the process for shortages to items received?
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Receiving
What is the process for processing non-compliant material?
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Receiving
Do you base your inspection on a Quality collection plan that may have
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO, Quality Inspection certified suppliers?
Do you monitor the quality performance of your Suppliers?
(MM) Materials Management Receiving and Inspection Manage Inspect Goods BIS Inspection
When supplier inventory fails inspection, who initiates the Return to Vendor
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Inspection transaction?
If not returned to vendor, do you move the material into a MRB location for
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Inspection further review?
How is material approved to use in the MRB location?
(MM) Materials Management Receiving and Inspection Manage Inspect Goods PO Inspection
Do you have a formal Material Review Board for Returned Goods
Disposition? If so - please describe how the Review Board processes
(MM) Materials Management Receiving and Inspection Manage Inspect Goods INV RMA returns disposition.
Do you track the 'Country of Origin' for the items you have received while in
your (MM) Materials Management/inventory system? If so, please describe
(MM) Materials Management Receiving and Inspection Manage Receive Goods PO Multi-Org your tracking process.
Do you produce reports by item and/or supplier on the 'Country of Origin' for
items received, stocked, or being used in production? If so, please describe
(MM) Materials Management Receiving and Inspection Manage Receive Goods PO Multi-Org your reporting process.
What is the process to receive production material items?

(MM) Materials Management Receiving and Inspection Manage Receive Goods PO Receiving
What is the process to receive expenses items?
Are all items received against PO's? If not, what items are not and why?
Do you order and receive items from other organizations/businesses (Inter-
(MM) Materials Management Receiving and Inspection Manage Receive Goods OE, PO Receiving Company)?
How do you manage items received that are rejected?
(MM) Materials Management Receiving and Inspection Manage Receive Goods PO, QA Receiving
How do you receive product into your plant?
(MM) Materials Management Receiving and Inspection Manage Receive Goods INV RMA
Do you receive returns to a Repair Center? If so - please describe the
(MM) Materials Management Receiving and Inspection Manage Receive Goods INV RMA process.
Do you receive returns to a 3rd party? if so - please describe the process.
(MM) Materials Management Receiving and Inspection Manage Receive Goods NS RMA
374357147.xls Page 101

How are items received?
(MM) Materials Management Receiving and Inspection Manage Received Goods PO Receiving
Do you require documentation (i.e., Purchase Order or Return Material
(MM) Materials Management Receiving and Inspection Manage Received Goods PO Receiving Authorization) before an item can be received?
Are items received directly into inventory?
(MM) Materials Management Receiving and Inspection Manage Received Goods PO Receiving
If not, do you inspect items at receiving?
(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO Receiving
How are items selected for inspection?
Do Requestors receive their own materials via Self-Service Purchasing?
How are expensed items delivered to the requester?
Do you want to prevent receivers from seeing the quantity ordered or
(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO Receiving quantity remaining to receive (blind receiving)?
Do you receive substitute items?
How are the appropriate people notified when material is received that will
(MM) Materials Management Receiving and Inspection Manage Received Goods INV, PO Receiving relieve a shortage?
Do you use a receipt amount or dollar amount tolerance?
Do you perform (virtual) receipts of Drop Ship items?
If yes, then what document or event drives the receiving transaction?
Do you accrue your receipts to the General Ledger?
(MM) Materials Management Receiving and Inspection Manage Received Goods AP, GL, PO Receiving
How is the Transportation Plan communicated internally?
(MM) Materials Management Transportation Planning Communicate Plan INV, OM Transportation
Does the Transportation Plan effect available to promise dates to
(MM) Materials Management Transportation Planning Communicate Plan INV, OM Transportation customers?
Is the Transportation Plan generated off the system?
(MM) Materials Management Transportation Planning Communicate Plan OM, INV Transportation
Is a delivery schedule integral with your current business software?
(MM) Materials Management Transportation Planning Create Transportation Plan OM Transportation
Do you plan production based on Departures?
How do you generate shipping schedules?
Are they based on customer due date?
Are they based on shipment to regional areas?
Are they based on transportation availability?
(MM) Materials Management Transportation Planning Create Transportation Plan NS Transportation
Are they based on inventory needs at your regional sites?
(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM Transportation
Does the Transportation Plan include Sales Order Shipments and Service
(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM Transportation Repairs and RMA shipments?
Do you need a Transportation Calendar by customer, by supplier, by
(MM) Materials Management Transportation Planning Create Transportation Plan INV, OM Transportation carrier?
How do you manage your carriers?
(MM) Materials Management Transportation Planning Manage Carriers INV, OM Transportation
Do you wish to tender a load with a carrier via the Internet?
Do you need volume and weight information when tendering a load?
Do you wish to receive quotes for loads via the Internet?
Do you wish to record freight charges onto the Sales Orders at the time of
(MM) Materials Management Transportation Planning Manage Carriers INV, OM Transportation shipment?
Do you manage international shipments or does your carrier provide that
(MM) Materials Management Transportation Planning Manage Carriers INV, OM Transportation service?
Do you confirm shipments before or after goods leave the dock? Please
(MM) Materials Management Transportation Planning Not Identified OM, SE Ship Confirmation elaborate on how the process works.
Do you currently have direct shipping access to a UPS portal? Do you use
(MM) Materials Management Transportation Planning Not Identified OM,SE, Web Shipping any other carrier direct connects?
Do you manage activity at shipment stops or customer delivery stops?
(MM) Materials Management Transportation Planning Not Identified OM,SE Shipping
Do you need to provide visibility to Freight Costs Vs Freight Charges
Do you sequence Deliveries or loads within a Trip?
How many shipments do you confirm each day?
(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship Confirmation
If applicable, to what extent do you calculate weight of the departure at ship
(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship Confirmation confirm time?
To what extent do you capture delivery line details at ship confirm time? Ex.
(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Shipping Item serial number, shipped quantities, etc.
374357147.xls Page 102

Who confirms the shipments?
(MM) Materials Management Transportation Planning Ship Sales Orders OM, SE Ship Confirmation
Do you issue materials to non-production jobs?
(MM) Materials Management Warehouse Management Issue Material INV Issues
Do you issue materials to a Discrete Work Order using a pick list?
(MM) Materials Management Warehouse Management Issue Material INV, WIP Issues
Do you issue materials to a Repetitive Line using a pick list?
Do you issue materials to a Flow Line using a pick list?
How do you manage unplanned issues?
How do you handle materials returned from work orders?
How do you manage shortages?
(MM) Materials Management Warehouse Management Issue Material INV Shortages
Do you hold daily Shortage meetings?
(MM) Materials Management Warehouse Management Issue Material INV Shortages
How are the need for stock adjustments identified?
(MM) Materials Management Warehouse Management Manage Inventory INV Stock Adjustments
Are the causes for the stock adjustment researched?
Do you use a Miscellaneous transaction to adjust the inventory?
Do you have security on who can perform a Miscellaneous transaction?
Can you break out your miscellaneous transactions from more standard
(MM) Materials Management Warehouse Management Manage Inventory INV Stock Adjustments transaction processing?
Are miscellaneous transactions costing more than standard material
(MM) Materials Management Warehouse Management Manage Inventory COST, INV Stock Adjustments transactions?
Are you running your business with reliance on miscellaneous transactions?
Do you adjust inventory using miscellaneous transactions?
(MM) Materials Management Warehouse Management Manage Inventory COST, INV Stock Adjustments
How many miscellaneous transactions do you perform in a week?
How are Obsolete Materials identified?
(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete Materials
Are Obsolete or Discrepant materials moved into a segregated area of the
(MM) Materials Management Warehouse Management Manage Inventory INV Obsolete Materials Warehouse?
What is the procedure to write-off Obsolete and Discrepant materials?
Do you track items by revision ?
Do you group and track items by lot? Why and how?
(MM) Materials Management Warehouse Management Manage Inventory INV Manage Items
Do use serial numbers to track items?
If yes, then when are serial numbers assigned (at receipt, at shipment)?
Are you able to view all transactions associated with a given revision, serial
(MM) Materials Management Warehouse Management Manage Inventory INV Manage Items number and/or lot?
Do you reserve inventory for projects?
If yes, then how do you prevent this inventory from being consumed
(MM) Materials Management Warehouse Management Manage Inventory INV Manage Items elsewhere?
How are the appropriate people notified when material shortages occur?
How do you measure inventory accuracy?
(MM) Materials Management Warehouse Management Manage Inventory INV Accuracy Programs
Do you use ABC Classifications? What criteria do you use to derive ABC
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process values?
Who is responsible for Cycle Counts?
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process
How often do you count all your items in any given inventory location?
How do you group material to count? Do you group by inventory location?
Do you do automatic cycle counts for items that show "zero" on hand?
Do you cycle count while inventory is being transacted for other business
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process purposes?
Do you enter blind counts?
Once inventory accuracy problems are identified, how do you modify
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process procedures that caused the inaccuracy?
Do you allow inventory adjustments independent of cycle counts and
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process physicals?
Who is allowed to do inventory adjustments?
374357147.xls Page 103

Do adjustments need management approval?
(MM) Materials Management Warehouse Management Manage Inventory NS Cycle Count Process
Do you need management sign-off for adjustments beyond a certain dollar
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process value?
Is there a tolerance level for physical inventory?
What are your Inventory tolerances?
Do you require recounts on out of tolerance parts?
Do you research inventory variances?
Do you update you procedures once transaction errors that led to Inventory
(MM) Materials Management Warehouse Management Manage Inventory INV Cycle Count Process inaccuracy are identified? Retrain?
How often do you take physical inventories?
(MM) Materials Management Warehouse Management Manage Inventory INV Physical Inventory
Do you shut down production for wall-to-wall physicals?
Do you have a separate Physical Inventory database?
Do you freeze Inventory?
Do you create Inventory tags?
How long does a wall-to-wall physical take?
Do you enter blind counts?
Do you actually count components in WIP or just value the location?
Do you reconcile transaction logs on a regular basis?
Is inventory accuracy a part of group and individual performance ratings?
Is there an incentive system for maintaining or improving the inventory
(MM) Materials Management Warehouse Management Manage Inventory INV Physical Inventory accuracy goals?
What is the overall accuracy goal?
When was your last inventory accuracy measurement?
How often is production stopped due to shortages?
How many parts are on a daily shortage list?
What is the accuracy by inventory location and/ or by ABC class?
What are the units of measure you use when you order items?
(MM) Materials Management Warehouse Management Manage Inventory AR, GL, OE Sales
How do you manage scrap materials from the Warehouse?
(MM) Materials Management Warehouse Management Manage Scrap Material INV Scrap
How do you manage scrap materials from a work order?
(MM) Materials Management Warehouse Management Manage Scrap Material INV, WIP Scrap
Does Cost Accounting need to approve scrap materials?
(MM) Materials Management Warehouse Management Manage Scrap Material INV, WIP Scrap
Are all warehouses the responsibility of the Materials group (or does Sales
(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse Mgmt own FGI, or Quality Control own increasing Inspection)?
Do you drop ship from your Suppliers? How?
(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse Mgmt
Do you manage Consigned Inventories?
Do you supply material from one plant/warehouse to another? How? How
(MM) Materials Management Warehouse Management Not Identified OM,SE,INV Whse Mgmt is this material accounted for?
How are picking discrepancies managed?
(MM) Materials Management Warehouse Management Not Identified OM, INV Whse Mgmt
How is Put Away location communicated for receiving items?
How is Put Away location determined for warehouse items?
How many warehouses are there ?
Do you use Row/Aisle/Bin Locators in your Warehouse?
(MM) Materials Management Warehouse Management Put Away Goods INV, OM Warehouse Mgmt.
How is Put Away location determined?
How are discrepancies managed?
What are the methods of replenishment used in your Warehouse?
(MM) Materials Management Warehouse Management Receive to Inventory INV Replenishment
Do you use MRP to trigger material replenishment ?
374357147.xls Page 104

If yes, describe the replenishment process(es).
Do you use min - max to trigger material replenishment ?
Do you use Reorder Point to trigger material replenishment?
Do you use Replenishment Count to trigger material replenishment ?
Do you use Kanbans to trigger material replenishment?
How do you determine the number of units replenished by a single Kanban
(i.e., Kanban size) Vs the number of Kanban cards per item?
Is the total number of units (Kanban size times number of Kanban cards)
(MM) Materials Management Warehouse Management Receive to Inventory INV, PLANNING Replenishment based on a forecast?
Is replenishment lead time a factor in this determining Kanban size and
(MM) Materials Management Warehouse Management Receive to Inventory INV Replenishment number of Kanban cards?
How do you create and print Kanban cards?
How do you implement ECN changes for Kanban controlled items?
(MM) Materials Management Warehouse Management Receive to Inventory ENG, INV Replenishment
How do you cancel Kanban cards?
Is any Kanban replenishment sourced directly from a supplier?
(MM) Materials Management Warehouse Management Receive to Inventory INV, PO Replenishment
If yes, then how do you determine which purchasing document (Purchase
Requisition; Purchase Order/ Line Item) is associated with a given Kanban
(MM) Materials Management Warehouse Management Receive to Inventory INV, PO Replenishment card?
How do you determine the status of that purchasing document?
(MM) Materials Management Warehouse Management Receive to Inventory INV, PO Replenishment
Is any Kanban replenishment sourced from a production department or line
(MM) Materials Management Warehouse Management Receive to Inventory INV, WIP Replenishment in your facility?
If yes, then are these items manufactured in a Discrete, Repetitive, or Flow
(MM) Materials Management Warehouse Management Receive to Inventory INV, WIP Replenishment environment?
How do you determine which manufacturing document (work order,
(MM) Materials Management Warehouse Management Receive to Inventory INV, WIP Replenishment repetitive or flow schedule) is associated with a given Kanban?
How do you determine the status of that manufacturing document
(MM) Materials Management Warehouse Management Receive to Inventory INV, WIP Replenishment (released, complete)?
Is any Kanban replenishment sourced from a stockroom or warehouse
(MM) Materials Management Warehouse Management Receive to Inventory INV Replenishment within your division?
If yes, then what document is generated to drive that replenishment?
How do you determine which document is associated with a given Kanban?
How do you determine the status of that document?
Is any Kanban replenishment sourced from a stockroom or warehouse in a
(MM) Materials Management Warehouse Management Receive to Inventory INV Replenishment different division in your company?
If yes, then what document is generated to facilitate that replenishment?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Whse Mgmt Do you drop ship from your Suppliers? How?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Whse Mgmt Do you manage Consigned Inventories?
(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receipts What is the frequency of scale and equipment calibration?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you receive expense items?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you currently have the ability to scan Vendor Item
numbers with a mobile device?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you scan information when doing Receiving? If so, can
we have a sample label?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you wish to use license plate numbers for receiving and
at what level of detail? Carton, pallet, cart, etc.
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you need to capture attributes for a lot or serial number
when the item is received?
(MM) Materials Management Receiving and Inspection (MMS01) MM1136 INV Receiving Other Do you receive substite parts or supplier part numbers that
are different then your own?
(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving Do you receive material through a blanket PO?
(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving Do you receive material through a ASN?
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(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving Are you currently performing a type of express receipt
process? If not, would you like to?
(MM) Materials Management Receiving and Inspection (MMS01) MM1189 INV Receiving, Does the person doing the receiving required to enter the
Inspection accepted and rejected quantities? Purchasing Type
Inspection
(MM) Materials Management Receiving and Inspection (MMS01) MM1189 INV Receiving, For quality inspections is there a collection plan that is set up
Inspection by a Quality Team? Do you plan on using Oracle Quality
Applications?
(MM) Materials Management Receiving and Inspection (MMS01) MM1189 INV Receiving, How do you inspect serial controlled material? Individually
Inspection and by range.
(MM) Materials Management Receiving and Inspection (MMS01) MM1138 INV Receiving, Do you print labels are receiving? If yes, may I have a
Labeling sample.
(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receiving Does your organization use cross docking?
(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receiving When receiving material, are tolerances set?
(MM) Materials Management Receiving and Inspection (MMS01) MM1135 INV Receiving Do you plan material receipts into the receiving dock? If so,
Policies what does the schedule look like? May we have a copy?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Issues Do you issue materials to non-production jobs?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues Do you issue materials to a Discrete Work Order using a pick
list?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues Do you issue materials to a Repetitive Line using a pick list?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues Do you issue materials to a Flow Line using a pick list?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV, WIP Issues How do you manage unplanned issues?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV, WIP Issues How do you handle materials returned from work orders?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Shortages How do you manage shortages?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Shortages Do you hold daily Shortage meetings?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock How are the need for stock adjustments identified?
Adjustments
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock Are the causes for the stock adjustment researched?
Adjustments
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock Do you use a Miscellaneous transaction to adjust the
Adjustments inventory?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock Do you have security on who can perform a Miscellaneous
Adjustments transaction?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock Can you break out your miscellaneous transactions from
Adjustments more standard transaction processing?
(MM) Materials Management Inventory Management (MMS02) MM0410 COST, INV Stock Are miscellaneous transactions costing more than standard
Adjustments material transactions?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock Are you running your business with reliance on
Adjustments miscellaneous transactions?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Stock How many miscellaneous transactions do you perform in a
Adjustments week?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Manage Items How are the appropriate people notified when material
shortages occur?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Whse Mgmt How are picking discrepancies managed?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Whse Mgmt How is Put Away location communicated for receiving items?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Whse Mgmt How is Put Away location determined for warehouse items?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Warehouse Do you use Row/Aisle/Bin Locators in your Warehouse?
Mgmt.
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Warehouse How is Put Away location determined?
Mgmt.
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Warehouse How are discrepancies managed?
Mgmt.
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment What are the methods of replenishment used in your
Warehouse?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use MRP to trigger material replenishment ?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, describe the replenishment process(es).
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use min - max to trigger material replenishment ?
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(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use Reorder Point to trigger material replenishment?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use Replenishment Count to trigger material
replenishment ?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Do you use Kanbans to trigger material replenishment?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine the number of units replenished by a
single Kanban (i.e., Kanban size) Vs the number of Kanban
cards per item?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is the total number of units (Kanban size times number of
Kanban cards) based on a forecast?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is replenishment lead time a factor in this determining
Kanban size and number of Kanban cards?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you create and print Kanban cards?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you implement ECN changes for Kanban controlled
items?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you cancel Kanban cards?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is any Kanban replenishment sourced directly from a
supplier?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, then how do you determine which purchasing
document (Purchase Requisition; Purchase Order/ Line
Item) is associated with a given Kanban card?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine the status of that purchasing
document?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is any Kanban replenishment sourced from a production
department or line in your facility?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, then are these items manufactured in a Discrete,
Repetitive, or Flow environment?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine which manufacturing document (work
order, repetitive or flow schedule) is associated with a given
Kanban?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine the status of that manufacturing
document (released, complete)?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is any Kanban replenishment sourced from a stockroom or
warehouse within your division?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, then what document is generated to drive that
replenishment?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine which document is associated with a
given Kanban?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment How do you determine the status of that document?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment Is any Kanban replenishment sourced from a stockroom or
warehouse in a different division in your company?
(MM) Materials Management Inventory Management (MMS02) MM1141 INV Replenishment If yes, then what document is generated to facilitate that
replenishment?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Security Do you have security requirements on who can enter data
for inventory accuracy?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Security Do you have security requirements on who can run inventory
accuracy reports?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Security Will there need to be terminal security for inventory
accuracy?
(MM) Materials Management Inventory Management (MMS02) MM0410 INV Security Do you have security requirements on who can enter data
for inventory accuracy?
(MM) Materials Management Inventory Management (MMS02) MM1148 INV Stock Is inventory transferred between warehouses? plants?
Adjustments distribution centers?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Warehouse Mgt Is inventory staged prior to being used in production? How is
it done? Is a picklist used?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Other How do you handle movement activities? Do you provide
paperwork between locations? On-line transactions? Who
does this function?
(MM) Materials Management Inventory Management (MMS02) MM1148 INV Other How long does it take on average to move inventory
between warehouses? Do you keep track of in-transit
inventory?
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(MM) Materials Management Inventory Management (MMS02) MM0406 INV Other Do you separate inventory storage? Are Raw Materials
stored separately? Finished Goods? Does this impact MRP
reporting requirements?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Receiving Do you use bar coding technology? What type? In what
Policies ways?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Receiving Is bar coding a long term objective? What is the timing?
Policies
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Putaway Rules Does your business require incoming material to fill the
forward pick locations to fill whenever it comes in and stack
the rest in the bulk pick locations?
(MM) Materials Management Inventory Management (MMS02) MM0406 INV Putaway Rules Do you currently have put away rules that are used to
suggest an optimal put away location for material when it is
received? If yes, a copy is needed for setup. If no, do you
wish is establish a set of rules?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick loose items into an LPN?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick whole LPNs
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick multiple LPNs, ex. Pick 5 boxes of 10 each for a
task to pick 50
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you pick from LPNs?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you build larger LPNs?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process Do you view cartonization suggestions?
(MM) Materials Management Inventory Management (MMS02) MM1090 INV Picking Process What types of pick methodology does your company use?
Cluster, Order, Zone, Bulk, Paper based, Pick and Pass
label picking or User defined?
(MM) Materials Management Shipping (MMS03) MM1923 INV Outbound How are your shipments planned?
Logistics
(MM) Materials Management Shipping (MMS03) MM1923 INV Outbound Are you currently packing material for different deliveries in
Logistics the same LPN?
(MM) Materials Management Shipping (MMS03) MM1923 INV Outbound Do you create deliveries prior to pick release?
Logistics
(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading Do you load material onto equipment and than accept
another task?
(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading Do you drop material being shipped into a staging lane?
(MM) Materials Management Shipping (MMS03) MM1924 INV Task Loading Does your current system have the ability to view pending
tasks by resource?
(MM) Materials Management Shipping (MMS03) MM1924 INV Staging Are orders consolidated at the staging area?
(MM) Materials Management Shipping (MMS03) MM1924 INV Loading After the delivery has been loaded, would your shipping
manager be comfortable with the fork lift driver confirming
the delivery?
(MM) Materials Management Shipping (MMS03) MM1924 INV Loading Do ship materials sequenced for the customer?
Shipping (MMS03) MM1149 INV Shipping After the shipment is confirmed do you send ASNs?
(MM) Materials Management
(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping Are there any penalities incurred if the shipments arrive late
to the customer?
(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping Are any items shipped with returnable containers?
(MM) Materials Management Shipping (MMS03) MM1149 INV Shipping Is there a system in place to track returnable containers?
(MM) Materials Management Quality Management (MMS04) MM1150 INV Obsolete How are Obsolete Materials identified?
Materials
(MM) Materials Management Quality Management (MMS04) MM1150 INV Obsolete Are Obsolete or Discrepant materials moved into a
Materials segregated area of the Warehouse?
(MM) Materials Management Quality Management (MMS04) MM1150 INV Obsolete What is the procedure to write-off Obsolete and Discrepant
Materials materials?
(MM) Materials Management Quality Management (MMS04) MM1198 INV Obsolete Do you track items by revision ?
Materials
(MM) Materials Management Quality Management (MMS04) MM1150 INV Scrap How do you manage scrap materials from the Warehouse?
(MM) Materials Management Quality Management (MMS04) MM1150 INV, WIP Scrap How do you manage scrap materials from a work order?
(MM) Materials Management Quality Management (MMS04) MM1150 INV, WIP Scrap Does Cost Accounting need to approve scrap materials?
(MM) Materials Management Quality Management (MMS04) MM1150 INV Obsolete Do you have inventory that expires or is time sensitive? How
Materials is it currently controlled?
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(MM) Materials Management Quality Management (MMS04) MM1150 INV Issues Are material shortages an issue for your operation?
(MM) Materials Management Quality Management (MMS04) MM1198 INV Obsolete Do you have inventory that expires or is time sensitive? How
Materials is it currently controlled?
(MM) Materials Management Quality Management (MMS04) MM1150 INV Policies Do you control inventory by lot status or QC hold codes?
(MM) Materials Management Quality Management (MMS04) MM1140 INV Obsolete How is rejected or out-of-spec inventory handled/controlled?
Materials
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items Do you group and track items by lot? Why and how?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items Do use serial numbers to track items?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items If yes, then when are serial numbers assigned (at receipt, at
shipment)?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items Are you able to view all transactions associated with a given
revision, serial number and/or lot?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Accuracy How do you measure inventory accuracy?
Programs
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you use ABC Classifications? What criteria do you use to
Process derive ABC values?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Who is responsible for Cycle Counts?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count How often do you count all your items in any given inventory
Process location?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count How do you group material to count? Do you group by
Process inventory location?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you do automatic cycle counts for items that show "zero"
Process on hand?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you cycle count while inventory is being transacted for
Process other business purposes?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you enter blind counts?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Once inventory accuracy problems are identified, how do
Process you modify procedures that caused the inaccuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you allow inventory adjustments independent of cycle
Process counts and physicals?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Who is allowed to do inventory adjustments?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do adjustments need management approval?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you need management sign-off for adjustments beyond a
Process certain dollar value?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Is there a tolerance level for physical inventory?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count What are your Inventory tolerances?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you require recounts on out of tolerance parts?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you research inventory variances?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you update your procedures once transaction errors that
Process led to Inventory inaccuracy are identified? Retrain?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How often do you take physical inventories?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you shut down production for wall-to-wall physicals?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you have a separate Physical Inventory database?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you freeze Inventory?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you create Inventory tags?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How long does a wall-to-wall physical take?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you actually count components in WIP or just value the
Inventory location?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you reconcile transaction logs on a regular basis?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Is inventory accuracy a part of group and individual
Inventory performance ratings?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Is there an incentive system for maintaining or improving the
Inventory inventory accuracy goals?
374357147.xls Page 109
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical What is the overall accuracy goal?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical When was your last inventory accuracy measurement?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How often is production stopped due to shortages?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How many parts are on a daily shortage list?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical What is the accuracy by inventory location and/ or by ABC
Inventory class?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Sales What are the units of measure you use when you order
items?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 OM, INV,SE Whse Mgmt Are all warehouses the responsibility of the Materials group
(or does Sales own FGI, or Quality Control own increasing
Inspection)?
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV Whse Mgmt Do you supply material from one plant/warehouse to
another? How? How is this material accounted for?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Whse Mgmt How many warehouses are there ?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What units of measures do you use?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What are the conversions you use between units of
measures
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Accuracy How do you audit your inventory accuracy data?
Programs
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Accuracy How efficient would you rate your inventory management
Programs process?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Accuracy What time intensive inventory accuracy processes need to
Programs be addressed?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items How many items do you have and of what types? Raw
materials, packaging, intermediates, finished goods
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Manage Items What is your current naming convention for items? Does the
current code communicate information about the item?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Reporting What types of reports are currently used to manage the
inventory function. Give examples
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What is the volume for inventory transactions?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What types of inventory transactions are done? Items,
quantities, etc.
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance In what areas of the business are inventory transactions
performed?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Policies How is inventory controlled? By lot, sublot, location or a
combination of these?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance How are lot numbers configured? Random, sequential, date?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance If you use multiple units of measures on an item how do you
keep and order the inventory?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Planning Is inventory responsibility segmented by inventory type or by
buyer/planner?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance Who updates item master information?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt How do you have warehouses set up? Do you have
consignment warehouses?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt Are warehouses location controlled?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt Are distribution centers used for finished goods?
(MM) Materials Management Warehouse Administration (MMS05) MM0409 INV Warehouse Mgt Do you have an inventory locator system? Is it automated or
manually maintained?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Accuracy Do you have documentation on your current system
Programs requirements for inventory accuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you have a cycle count program? What procedures are
Process available?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count What is the count frequency for items based on ABC
Process ranking?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count What are the daily count volumes by rankiing?
Process
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Reconciliation What inventory losses or gain were booked for the last
physical inventory and cycle count?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical What are your current accuracy levels for physical inventory
Inventory gains/losses?
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(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count What are your current accuracy levels for cycle count
Process variances/
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical What are your inventory tolerances?
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you perform multiple counts for each entry with different
Inventory counters? Do you compare counts? What happens when
counts do not match? Do you recount? Send different
counters to verify? Auditors?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How do you handle zero quantities or negative balances
Inventory during the Physical Inventory process? Empty locations
even though the computer has a value?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How do you inventory silos? Bulk storage? Off-site?
Inventory Finished Goods, Rejected material, Off-site, Rail Cars or
Totes?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical Do you use special inventory adjustment codes for physical
Inventory inventory? How many? Who is responsible for update?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical What types of problems are uncovered during the
Inventory reconciliation process? Incorrect Item #'s? Un-entered
receipts or shipments? Are the problems itemized by
severity
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Physical How do you book a reconciled inventory? What types of
Inventory presentation occur to upper management? May we have
samples?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count Do you have special characteristics in your cycle count
Process program (i.e., Control Counts for expensive items)?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Cycle Count What types of cycle count procedures are in place? Do
Process they audit approvals internally? Externally? Have you
been relieved of physical inventories due to your program?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Reconciliation How do you reconcile cycle counts? Do you use the
variance method to book? Total Quantity Replacement?
(MM) Materials Management Warehouse Administration (MMS05) MM1151 INV Reporting What types of reports originate from cycle counting?
Physical Inventory? May we have samples?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV Reporting Do you require special output for your Audit firm? For
Corporate? May we have samples?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Policies Do you have a financial inventory close process?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other How do you close an accounting period for inventory
accuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other How long does it take to close an accounting period for
accuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other Is closing an accounting period for inventory accuracy a hard
or soft close?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Stock How are adjustments to closed periods for inventory
Adjustments accuracy handled?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other How do you open an accounting period for inventory
accuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Other Who performs the tasks associated with opening and closing
an accounting period for inventory accuracy?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reporting Are inventory accuracy reports standard across multiple Sets
of Books?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reporting What account codes are required on inventory accuracy
reports?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reconciliation What were the inventory swings in dollars for actual
inventory versus accounting book values?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Physical What was the inventory write-off in dollars
Inventory
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Reporting What type of information is exchanged with Finance
regarding inventory?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Planning Do you use safety stock to reduce variation between supply
and demand
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Issues How is inventory allocated to shipments and production
orders?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Receipts What occurs when there is a mismatch between documents
and validated counts?
(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Stock How do you track inventory movements, receipts, quality
Adjustments problems? Is the information manually kept or automated?
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(MM) Materials Management Warehouse Administration (MMS05) MM0414 INV,GL Policies What levels of inventory accuracy are required for
maintaining continuous efficient production? How ere these
levels defined?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance What types of units of measures do you use, volume, mass,
etc?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Other Do you have a list of specific UOM Types defined? These
are used to classify UOM groups, to measure a particular
physical characteristic. (Ex: volume, mass, length, count.)
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Other Do you have a table of all current Units of Measure that are
used by your company? May we have a copy?
(MM) Materials Management Warehouse Administration (MMS05) MM1097 INV Maintenance Who will be responsible for the maintenance of UOM Types,
UOM's, and UOM conversions? Which users should be
given access to these system setup forms?
(MM) Materials Management Warehouse Administration (MMS05) MM1942 INV Employee Do you have a list of employees who will be performing tasks
Resources on the mobile apps will be required.
(MM) Materials Management Warehouse Administration (MMS05) MM1942 INV Employee Do you have a list of equipment with their attributes to match
Resources the equipment to the task that will be used in the
Warehouse?
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV WMS Rules Do you have specific business rules for Picking? If so, what
Engine are they.
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV WMS Rules Do you have specific business rules for putting away
Engine materials? If so, what are they.
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV WMS Rules Do you have a set of GL accounts that contain on hand
Engine inventory? If so, what are they.
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV WMS Rules Do you have task type assignment rules? If so, what are
Engine they.
(MM) Materials Management Warehouse Administration (MMS05) MM1950 INV WMS Rules Do you have different label formats for different label types?
Engine If so, what are they.
(MM) Materials Management Yard Administration (MMS06) MM0401 INV Shipping Do you preload trailers and let the carrier pick it up at a later
time?
(MM) Materials Management Transportation & Distribution MM0382 INV Shipping How are your shipments being confirmed? Quick ship, LPN
Planning (MMS07)
Ship or Dock door ship.
(MM) Materials Management Transportation & Distribution MM0382 INV Shipping What are the assigned numbers for your dock doors and
Planning (MMS07)
staging lanes?
(MM) Materials Management Transportation & Distribution MM0382 INV Shipping What documents are printed during the Ship confirm
Planning (MMS07)
process?
(MM) Materials Management Transportation & Distribution MM1943 INV Shipping Do you currently setup dock door appointments for your
Planning (MMS07)
deliveries?
(MM) Materials Management Transportation & Distribution MM0398 INV Carriers How far in advance do you call your freight carriers?
Planning (MMS07)
(MM) Materials Management Transportation & Distribution MM0398 INV Carriers Who selects the freight carrier, you or your customer?
Planning (MMS07)
(MM) Materials Management Transportation & Distribution MM0399 INV Carriers Do you currently have a report on the freight carriers ontime
Planning (MMS07)
performance?
(MM) Materials Management Transportation & Distribution MM1943 INV Plan Trips Do you currently have a daily truck loading report?
Planning (MMS07)
(MM) Materials Management Transportation & Distribution MM1943 INV Plan Trips Explain the trip planning process?
Planning (MMS07)
(OP) Operations Shop Floor Execution Perform Work Center Operations WIP Rework Who is responsible for rework in Production?
(OP) Operations Shop Floor Execution Perform Work Center Operations INV, WIP Rework How do you account for scrap due to rework?
Does rework impact standard production capacity? If so - please describe
(OP) Operations Shop Floor Execution Perform Work Center Operations INV, WIP Rework how.
Do you use Available to Promise for scheduling work in process? Do you
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production Type use capacity availability to schedule?
How do you maintain your Work In Process data?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Maintenance
How do you audit your Work In Process data?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Maintenance
Which operations/processes do you want to streamline for Work In
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Other Process?
Which operations/processes do you want to eliminate for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Other
Are there any time-intensive Work In Process operations/processes that
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Other need to be addressed?
How do you close an accounting period for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Close
Is the schedule to close an accounting period for Work In Process
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Close documented?
How long does it take to close an accounting period for Work In Process?
How long should it take to close an accounting period for Work In Process?
Is closing an accounting period for Work In Process a hard close or a soft
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Close close?
374357147.xls Page 112

How are adjustments to closed periods for Work In Process handled?
How do you open an accounting period for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open
Is the schedule to open an accounting period for Work In Process
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open documented?
How long does it take to open an accounting period for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open/Close Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Period Open/Close for Work In Process?
What business performance statistics do you monitor for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting
What are your Work In Process reporting requirements with respect to
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting functional vs. foreign currencies?
What are your Work In Process reporting requirements with respect to
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Work In Process
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting be manual), user, frequency, number of copies.
Is there any Work In Process reporting requirement that your current set of
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting reports does not meet?
Are Work In Process reports standard across multiple Sets of Books, for
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting example, subsidiaries?
Are Work In Process reports standard across multiple levels within a Set of
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting Books, i e., divisions?
What account codes and/or descriptions are required on Work In Process
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting reports?
Do you provide a "key" of content/information somewhere on the Work In
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting Process report?
What Work In Process reports are grouped together on a regular basis and
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting printed in one print run?
Who receives a copy of the Work In Process reports?
What is the criteria for determining who should receive a copy of any Work
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting In Process report?
How do you update a Work In Process reports distribution list?
Is the process to update a Work In Process reports distribution list
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting documented?
How long does it take to update a Work In Process reports distribution list?
How long should it take to update a Work In Process reports distribution
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting list?
Who performs the tasks associated with updating a Work In Process
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting reports distribution list?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting location printing for Work In Process reports?
Do some of these Work In Process reports belong in report sets? Always
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting being run together?
Do the separate business units run their own Work In Process reports?
What type of printers do you run Work In Process reports (including checks,
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Reporting purchase orders etc.) on? Where are they located?
Do you run Work In Process reports for different companies or cost centers?
Do you have security requirements on who can enter data for Work In
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security Process? (e.g. by company? by cost center?)
Do you have security reports on who can run Work In Process reports? (by
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security company, by cost center etc.)
Will there need to be terminal security for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security
Do you run security reports on a regular basis for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security for Work In Process?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Security created for Work In Process?
Do you review requirements for validation rules, allowing certain Work In
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Validation Process accounts to be valid with only certain other values.
Non-standard Describe the process for manufacturing rework?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Workorders
Non-standard Describe the process for storing distribution rework?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Workorders
Non-standard Do you repair customer products?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, OE, WIP Workorders
374357147.xls Page 113

Non-standard Do you perform product upgrades?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, OE, WIP Workorders
Non-standard How do you schedule these types of non-standard jobs?
Non-standard Do you tie non-standard jobs to specific expense accounts?
(OP) Operations Shop Floor Resource and Scheduling not identified COST, WIP Workorders
Non-standard Do you tie non-standard to internal or external accounts for processing?
Non-standard Do you perform tear-down operations?
Non-standard Where do you source spare parts for non-standard jobs?
Non-standard Do you allocate material prior to releasing a work order for production ?
Do you manufacture on a repetitive basis?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production Type
Do you manufacture discrete work orders?
Do you manufacture both discrete and repetitive on the same line?
(OP) Operations Shop Floor Resource and Scheduling not identified NS Production Type
Do you build lot size, piece size or both?
Do you do any outside processing?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, PO, WIP Production Type
Do you use lead time offsets for the components and issue to the floor
(OP) Operations Shop Floor Resource and Scheduling not identified MRP, WIP Production Type based on operations scheduling?
Do you use work orders or schedules to control material movement?
Do you use routings and alternate routings?
(OP) Operations Shop Floor Resource and Scheduling not identified BOM Production Type
What are the average number of operations for each routing?
(OP) Operations Shop Floor Resource and Scheduling not identified BOM, WIP Production Type
Do you use work orders or schedules to collect actual costs?
(OP) Operations Shop Floor Resource and Scheduling not identified COST, WIP Production Type
Do you use work orders or schedules to record material transactions only?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Production Type
Is there a work order - part number - customer relationship?
(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Production Type
Do you backflush component material?
Repetitive Do you use pull tickets for repetitive schedule replenishment?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production
Repetitive Do you keep any components for repetitive production on the production
(OP) Operations Shop Floor Resource and Scheduling not identified INV, WIP Production floor?
Repetitive Do you use repetitive count points to collect labor and material through a
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production repetitive process?
Repetitive Do you have any "mixed-mode" manufacturing on your production line?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Production
What are the types of documents that you generate?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Shopfloor Document
Do you use custom WIP instructions?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP Shopfloor Document
Who records transactions in your system?
(OP) Operations Shop Floor Resource and Scheduling not identified WIP WIP Tracking
Do you process move transactions real-time or periodically?
Do you use a bar-code interface to process move transactions real-time?
(OP) Operations Shop Floor Resource and Scheduling not identified NS WIP Tracking
What is the average number of component requirements on a work order or
(OP) Operations Shop Floor Resource and Scheduling not identified BOM, WIP WIP Tracking repetitive schedule?
How many work orders do you release each day?
Do you "kit complete" into a finished goods staging area?
Do you track where components are at on the shop floor?
Do you allow partial completions of work orders?
Do you review requirements for validation rules, allowing certain Customer
Correct Returned Material Returns accounts to be valid with only certain other values? If so - please
(OF) Order Fulfillment Customer Returns Authorizations ALL Validation explain how it is done today.
Are there any time-intensive Customer Returns operations/processes that

Issue Returned Material need to be addressed? If so please elaborate on setup and processing.
(OF) Order Fulfillment Customer Returns Authorizations ALL Other
Do you have a formal Material Review Board for Returned Goods
Issue Returned Material Disposition? If so - please describe how the Review Board processes
(OF) Order Fulfillment Customer Returns Authorizations INV RMA returns disposition.
Do you have a special subinventory for Returned Goods? If so - please

Issue Returned Material describe this subinventory and how it is used in return transactions.
(OF) Order Fulfillment Customer Returns Authorizations OM,INV Inventory
374357147.xls Page 114

Issue Returned Material Do you have return for repair? If so - please describe the process.
(OF) Order Fulfillment Customer Returns Authorizations OM RMA
Issue Returned Material Do you have return for replacement? If so - please describe the process.
Issue Returned Material Do you track lot numbers when product is returned? If so - please describe
(OF) Order Fulfillment Customer Returns Authorizations INV RMA Receiving the process.
Issue Returned Material Do you track serial numbers when product is returned? If so - please
(OF) Order Fulfillment Customer Returns Authorizations INV RMA Receiving describe the process.
Issue Returned Material Do you use Return Material Authorizations? If so - please describe how
(OF) Order Fulfillment Customer Returns Authorizations OM RMA they are issued, referenced, and used.
Issue Returned Material How do you audit your Customer Returns data?
(OF) Order Fulfillment Customer Returns Authorizations ALL Maintenance
Issue Returned Material How do you maintain your Customer Returns data?
(OF) Order Fulfillment Customer Returns Authorizations ALL Maintenance
Issue Returned Material If the return is for credit, who is responsible for credit?
(OF) Order Fulfillment Customer Returns Authorizations OM, INV, AR Credit
Is there a connection between your Return Authorization number and the
Issue Returned Material original Sales Order Number? If so - please describe the connection and
(OF) Order Fulfillment Customer Returns Authorizations OM RMA how it works.
Issue Returned Material Which operations/processes do you want to eliminate for Customer
(OF) Order Fulfillment Customer Returns Authorizations ALL Other Returns?
Issue Returned Material Which operations/processes do you want to streamline for Customer
(OF) Order Fulfillment Customer Returns Authorizations ALL Other Returns?
Issue Returned Material Who assigns the "RMA" number?
Issue Returned Material Will you accept obsolete product for return? If so - please describe the
(OF) Order Fulfillment Customer Returns Authorizations OM, INV RMA process.
Will you keep obsolete parts to repair Customer returns? If so - where do
Issue Returned Material you store these parts and how are they used and differentiated from other
(OF) Order Fulfillment Customer Returns Authorizations OM,INV Inventory stock?
Are Customer returns sent to one of your plants/warehouse? Or are they
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Shipping sent to a third party first?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving Are items received directly into inventory?
Do you have a standard process for Customer returns? If so - please
describe the process. If not - please describe the major variations.
(OF) Order Fulfillment Customer Returns Not Identified OM RMA
(OF) Order Fulfillment Customer Returns Not Identified ALL Security for Customer Returns? If so - is it current and used?
Do you have returns for credit? If so - please elaborate on the process.
(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA
Do you have security reports on who can run Customer Returns reports?
(by Company, by cost center etc.) If so please elaborate on setup and
(OF) Order Fulfillment Customer Returns Not Identified ALL Security processing.
Do you have security requirements on who can enter data for Customer
Returns ? (e.g. by Company? by cost center?) If so please elaborate on
(OF) Order Fulfillment Customer Returns Not Identified ALL Security setup and processing.
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Do you measure returns against original shipments?
Do you receive returns to a 3rd party? if so - please describe the process.
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE RMA
Do you receive returns to a Repair Center? If so - please describe the
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE RMA process.
Do you require documentation (ie, Purchase Order or Return Material
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving Authorization) before an item can be received?
Do you run security reports on a regular basis for Customer Returns? If so -
(OF) Order Fulfillment Customer Returns Not Identified ALL Security how are these reports used?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Shipping Do you ship RMA replacement inventory to customers?
Does the return shipment reference the original Sales Order? If so how is
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment the reference made?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving How are items received?
(OF) Order Fulfillment Customer Returns Not Identified OM RMA How many Customer returns do expect in an average month?
(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA If applicable, how do you process returns of drop shipment orders?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Receiving If not, do you inspect items at receiving?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Is the replacement order a non-revenue shipment?
(OF) Order Fulfillment Customer Returns Not Identified ALL Security created for Customer Returns? If so - please describe why?
(OF) Order Fulfillment Customer Returns Not Identified INV, OM, SE Return Shipment Please describe how you ship replacement product?
(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA What kind of credit do you offer? (Cash, Goods, etc.)
(OF) Order Fulfillment Customer Returns Not Identified OM, AR RMA Who owns the returned product?
Will there need to be terminal security for Customer Returns? if so - how is
(OF) Order Fulfillment Customer Returns Not Identified ALL Security it implemented today?
Are there any other foreign currency issues regarding invoice generation?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing If so please categorize the issues and describe them.
Are there any time-intensive Invoice Generation operations/processes that
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Other need to be addressed?
Are there businesses in different GL Set of Books has you will need to
invoice ? If so please list out these business and their differentiating
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing aspects.
Do collectors actively call customers on delinquent items? If so please

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections describe the process and if and how these calls are tracked.
374357147.xls Page 115

Do you accept credit card payments for invoices? How do you process
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, OM Customers them?
Do you allow partial payments of invoices? If so - please elaborate on
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents setup and usage.
Do you assign shipping charges for your invoices? Do you have an
inventory item called 'freight' or 'miscellaneous charge'. If so - please
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing identify all applicable charges.
Do you charge finance charges? If so - how do you charge finance

(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections charges?
Do you do cash requirements forecasting? If so - please describe the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections process
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers Do you do miscellaneous invoicing? Please explain with examples.
Do you forecast cash collection for collectors? If so please describe the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections setup and processing.
Do you generate pro-forma invoices? If so - please elaborate on setup and
usage. Please provide SASE examples and highlight what information is
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices NS Documents required on a pro-forma invoice.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Do you have a separate aging for collectors?
Do you have any subsidiaries that bill customers in a foreign currency? If
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing so please describe them and the currencies.
Do you have different price schedules dependent on Customer or volumes?
If so please explain how the differences in Customer or volumes translate
to different price schedule. Please provide SASE examples.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing
for Invoice Generation? If so it current and how is it used?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security
Do you have security reports on who can run Invoice Generation reports?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security processing.
Do you have security requirements on who can enter data for Invoice
Generation? (e.g. by Company? by cost center?) If so please elaborate on
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security setup and processing.
Do you have standard default line items that you use? If so please describe
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing these and provide SASE examples.
Do you monitor your collectors performance? If so what metrics are used to
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections monitor collections performance?
Do you regularly invoice customers for the same items? If so please
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing provide SASE examples.
Do you require taxes to be established for use when preparing invoices? If
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing so please describe how.
Do you review requirements for validation rules, allowing certain Invoice
Generation accounts to be valid with only certain other values. If so please
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Validation explain the process.
Do you run security reports on a regular basis for Invoice Generation? If
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security so please elaborate on setup and processing.
Do you send customers statements? If so please describe the process and
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers highlight any exceptions.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Do you send dunning letters to customers?
Do you send dunning letters to customers? If so - please describe the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections process, and provide SASE example of dunning letters.
Do you use standard invoice lines with default pricing and default
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing accounting information? If so - please provide SASE examples.
Do you use the invoice as a ship confirmation to the Customer? If so
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents please explain the process.
Do you use the invoice as a ship confirmation to the Customer? If so please
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents elaborate on the setup and process.
Do you validate the tax rate against a Customers Ship To address when
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing preparing invoices? If so please describe how.
Do you write off receivable? Is there a specific dollar amount or time frame
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections used by your Company for write-offs?
How and when are the financial books closed each month, quarter, and
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices ALL Open/Close Periods year end?
How and who extends credit limits for Customer orders? Is there an
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM, AR Credit approval process currently?
How and who releases and reviews credit holds for Customer orders?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Exception Handling
How are shipping charges calculated? Please describe the process from
the calculation step to applying the charges, and describe any variations in
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing the process.
How are the revenue, receivable, freight and tax accounts configured for
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing each invoice type?
How do you audit your Invoice Generation data?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Maintenance
How do you calculate your tax charges? What are the rates? Please
describe how you tax - ex. by the city-state of the Customer ship to, by item,
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing etc. Please provide representative examples.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections How do you charge finance charges?
How do you enter/manage a credit amount owed to the Customer by your
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Company?
374357147.xls Page 116

How do you enter/manage a credit amount owed to your Company by the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Customer
How do you interface to your invoice system? If you do interface - please
elaborate on setup and processing, highlighting any exceptions.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents
How do you keep your tax rate information up to date? Please describe the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing update process.
How do you maintain your Invoice Generation data?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Maintenance
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR, GL Invoicing How do you maintain/audit your Customer data?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections How do you monitor Customer account status?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How do you number your invoices?
How do you receive notice to create/generate an invoice to bill a Customer?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How do you track sales revenue on invoices? How is it reported?
How frequently do you invoice your customers? To what extent would this
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing vary?
How many invoice types do you have? Please categorize and describe
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing them.
How many invoices do you generate on a peak day?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Peak Statistics
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM Invoicing How many invoices per month?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing How often are sales orders invoiced?
How often is a detailed expense statement run and to has is it distributed?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections
Is the process for tracking actions to collect on delinquent accounts
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections automated? If so please describe the automation process.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security created for Invoice Generation? If so - please elaborate on why
Please describe all the different shipping methods you use, approximate
frequency and identify any coding or abbreviation of each.
Please describe to what extent terms and conditions of Customer
agreements and/or payment terms change, based upon the status of
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections Customer accounts?
Please describe to what extent you use free format line items? If you use
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing free format please provide SASE examples.
To what extent do you run a detailed expense statement periodically and to
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections has is it distributed?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What are all prerequisites to invoicing?
What are the units of measure you use when you bill customers for products
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing and/or services?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What are your goals for cash collection and DSO?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What credit information is tracked for each Customer?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What do your aging look like?
What is the process for tracking actions to collect on delinquent accounts?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections
What items appear on your invoices (inventory? non-inventory?) What
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing specific information is required to print on an invoice?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections What metrics are used to monitor collections performance?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What paper stock is used to print the invoices?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing What remit to address is assigned for your invoices?
What sort of buckets do you use for cash requirements forecasting? (i.e. 30,
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Collections 60, 90...)
What type of units of measure do you use? Please provide examples and
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing coding/abbreviation of each.
When do you send the invoice. With each shipment? Please elaborate on
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices OM,AR Documents the processing and any exceptions.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing Where and how often are your price schedules maintained?
Where are the invoices printed? How many printers and where are they?
Are you considering changing printers as part of this project? What is the
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing turnaround time on Pre-printed forms?
Which operations/processes do you want to eliminate for Invoice
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Other Generation?
Which operations/processes do you want to streamline for Invoice
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Other Generation?
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR customers Who and how places Customer orders on credit hold?
Who maintains your valid payment terms? Please provide a list that
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing decodes meanings to abbreviations.
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices AR Invoicing Why are credit memos used?
Will there need to be terminal security for Invoice Generation? If so please
(OF) Order Fulfillment Invoicing and Collection Maintain Invoices Not module specific Security explain why.
Will you need to invoice for the same items from different businesses ?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments Do you create chargebacks (Debit Items) for Customer deductions?
Do you ever adjust receivable? If so - please describe the rationale used to
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections determine when to adjust.
Do you ever use invoice forms and/or the invoice entry process for
transactions other than billing customers? If so - please provide SASE
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing examples.
374357147.xls Page 117

Do you have return rules that initiate credit memos? If so - how are the
return rules maintained, are they up to date, and how are they used?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Credit
Do you limit the amounts when adjusting receivable? If so - how are
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections amounts limited and why?
Do you process any adjustments other than debit or credit memos? Please
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing explain.
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Do you use Customer Account Credit Memos?
Do you use Customer Account Credit Memos? If so - please describe how
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing they are used and processed.
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Do you use Debit Memos?
Do you use Debit Memos? If so please describe why and how they are
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing used.
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Open/Close Periods
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Customer Account Credit Memos accounted for?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Customer Account Credit Memos used?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Debit Memos accounted for?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing How are Debit Memos accounted for?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections Company?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections Company?
How do you enter/manage a credit amount owed to your Company by the
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections Customer
(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, INV,AR Credit How does the credit department get the return goods information?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments How often do you adjust payments?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments How often do you reverse payments?
If you do adjust receivable - please describe the steps taken, items
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Collections documented, and processing that occurs?
Is a hard copy credit memo issued? If so - please describe how it is used.
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Credit
(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, AR Credit Is Accounts Receivable responsible for return credit?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What are the specific items that appear on Debit Memos?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments What are your policies and procedures about adjusting payments?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Payments What are your policies and procedures about reversing payments?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What items appear on Customer Account Credit Memos?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What items appear on Debit Memos?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing What specific items appear on Customer Account Credit Memos?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Customer Account Credit Memos used?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Customer Account Credit Memos used?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Debit Memos used?
(OF) Order Fulfillment Invoicing and Collection Process Adjustments AR Invoicing Why are Debit Memos used?
Will credit memos be issued automatically upon return, or will you have
(OF) Order Fulfillment Invoicing and Collection Process Adjustments OM, INV,AR Credit special procedures for credit memos?
Do you enter invoices in batches? If so - please describe the batch
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Invoicing process.
Do you enter your payments in batches? If so please describe the process.
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments
Do you have customers who pay other customers invoices? If so - please
describe the process and how you store this Customer relationship.
for Customer Payment ? If so - it is current and how is it used.
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections Do you have multiple "remit to's"?
Do you have security reports on who can run Customer Payment reports?
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security processing.
Do you have security requirements on who can enter data for Customer
Payment ? (e.g. by Company? by cost center?) If so please elaborate on
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security setup and processing.
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Do you receive deposits and/or prepayments?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Do you receive non-Customer related payments?
Do you review requirements for validation rules, allowing certain Customer
Payment accounts to be valid with only certain other values. If so please
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Validation elaborate on setup and processing.
Do you send customers statements? If so - please describe the process.
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections
Do you use batch control counts and amounts? If so please describe the
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments process.
Do you use batch controls, such as counts and amounts? If so - please
describe how these controls are used, checked, and verified.
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Invoicing
Do you use lock boxes? If so please describe how may lock boxes are in
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments use and describe your process.
Do you use more than one bank account and/or cash account? If so -
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments please identify them.
How are batch invoices defined? What criteria are used to batch invoices?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Invoicing
374357147.xls Page 118

(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections How are multiple "remit to's" determined for a Customer?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How are non-Customer related payments accounted for?
How are payment batches identified? What criteria are used to batch
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments payments?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Maintenance How do you audit your Customer Payment data?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you handle payments from unknown sources?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you handle payments without remittance information?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Maintenance How do you maintain your Customer Payment data?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How do you receive and input payments?
How do your customers generally pay invoices? Single check -- single
invoice; single check -- multiple invoices; multiple checks -- multiple
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments invoices. Please describe the process and any exceptions.
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How is cash applied?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How is the accounts receivable mail processed for payments?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many checks are returned by the bank in a period?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many lockboxes do you use?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments How many payments do you receive in a month?
created for Customer Payment ? If so - please elaborate on the process.
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security
Please list any time-intensive Customer Payment operations/processes
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections that need to be addressed?
To what extent do you run security reports on a regular basis for Customer
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security Payment ?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments What are the reasons for checks being returned by the bank?
Which operations/processes do you want to eliminate for Customer
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections Payment ?
Which operations/processes do you want to streamline for Customer
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Collections Payment ?
(OF) Order Fulfillment Invoicing and Collection Process Remittances AR Payments Who applies cash?
Will there need to be terminal security for Customer Payment? If so please
(OF) Order Fulfillment Invoicing and Collection Process Remittances Not module specific Security describe how it is implemented today?
Are orders taken by one business unit which are then shipped from another
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking business unit?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking Are your order takers assigned to a specific order type?
Do you check Available to Promise prior to quoting ship date? If so please
elaborate on how you meet requested date by setup and processing.
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,INV Order Taking
Do you do check Customer credit prior to entering an order? If so please
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,AR Order Taking elaborate on setup and processing.
Do you enter orders while the Customer is on the phone? If so please
describe what information is captured on the phone and any follow-up
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking steps.
Do you give the Customer a ship date while on the phone? If so please
elaborate on how you meet requested date by setup and processing.
Do you have customers who order for other customers? Please explain the
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales process and any exceptions.
for Order Placement? If so - is it current and how is it used.
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security
Do you have security reports on who can run Order Placement reports? (by
Company, by cost center etc.) If so please describe how they are used.
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security
Do you have security requirements on who can enter data for Order
Placement? (e.g. by Company? by cost center?) If so please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security setup and processing.
Do you process drop ship orders - where a third party supplier is delivering
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking product you sold to your Customer on your sales order?
Do you require hard copy of the Customer purchase order prior to order
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,AR Order Taking entry? If so please elaborate on setup and processing.
Do you require hard copy of the international Customer PO prior to order
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking entry? If so please elaborate on setup and processing.
Do you review requirements for validation rules, allowing certain Order
Placement accounts to be valid with only certain other values. If so please
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Validation describe the process.
Do you take orders only from approved customers? If so please elaborate
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM,AR Order Taking on setup and processing.
Do you tell the Customer the freight and tax amount while on the phone?
Please elaborate on the information sources, the information exchanged,
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking and any need for follow-up.
Do you tell the Customer the price of the order while on the phone? Please
elaborate on the information sources, the information exchanged, and any
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking need for follow-up.
Do you track quotation success/failure rates? If so - please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking setup and usage.
374357147.xls Page 119

Do you use a Quotation system? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking processing.
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Maintenance How do you audit your Order Placement data?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking How do you convert quotes to orders?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales How do you handle orders from unknown customers?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales How do you handle orders without shipment information?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Maintenance How do you maintain your Order Placement data?
How is a backorder placed? Please elaborate on setup and processing.
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many backorders do you process on a peak day?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking How many of your locations take Orders?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many orders do you enter on a peak day?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics How many orders do you pick release on a peak day?
If any, what percentage of sales order lines are sourced internally? Sourced
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking externally?
If applicable, what subset of your Customer base do you drop ship to?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking What percentage of sales orders are drop shipped?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security created for Order Placement? If so please elaborate why.
Please list all time-intensive Order Placement operations/processes that
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales need to be addressed?
To what extent do you attempt to promise a time component for populating
Date Requested information when entering sales order lines for shipment?
To what extent do you capture demand class information for sales orders?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking
To what extent do you run security reports on a regular basis for Order
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security Placement?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales What are your policies and procedures about adjusting orders?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Peak Statistics What is the average number of lines per order per day?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders NS Order Taking What is your procedure for currency conversion?
When is an order considered a committed order? (i.e. at order entry,
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM Order Taking booking, when ship date promised)
Which operations/processes do you want to eliminate for Order Placement?
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales
Which operations/processes do you want to streamline for Order
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders OM, AR, GL Sales Placement?
Will there need to be terminal security for Order Placement? If so please
(OF) Order Fulfillment Order Entry and Scheduling Enter Orders ALL Security describe how it is implemented today.
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales Do you batch import sales orders? If so please explain the process.
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales Do you do conversions for data?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales Do you import orders for sales?
Do you use batch controls, such as counts and amounts? If so please
explain how these controls are used and highlight any exceptions.
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales How are batch orders defined?
If applicable, to what extent do you use the Customers part number during
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales a batch order import process?
If applicable, what information do you import on Customer orders? What
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales information needs to be changed?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, AR, GL Sales Please describe to what extent you enter orders in batches?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What EDI format do you use?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What interfaces will be used for orders?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What transactions do you process?
(OF) Order Fulfillment Order Entry and Scheduling Import Orders OM, EDI Sales What types of orders do you import?
Do terms and conditions of Customer agreements and/or payment terms
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers change based upon the status of their accounts?
Do you add Customer locations at order entry? How often and who enters
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers the additional locations?
Do you add customers at order entry? If so what information is entered?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR, GL customers
Do you automatically number Customer business purposes as they are
created? If so please describe the process and highlight any exceptions.
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers
Do you automatically number new customers as they are created? If so
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers please describe the process and highlight any exceptions.
Do you create reciprocal Customer relationships whenever you create a
relationship between customers for tracking purposes? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers describe the process and highlight any exceptions.
Do you ever pick product destined to a different Customer, ship it to a higher
priority Customer, and backorder the previous Customer? If so - please
describe how this process works - please highlight any pertinent flags,
statuses, etc.
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders
Do you generate separate pick lists for backordered product? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders elaborate on the setup and process.
Do you generate separate pick lists for backordered product? If so - please
describe how this process works - please highlight any pertinent flags,
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders statuses, etc.
Do you have a central registry of customers which supports more than one
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers business?
374357147.xls Page 120

Customer Do you have a central registry of customers which supports more than one
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Information business?
Do you have a central registry of customers which supports more than one
Customer business? If so please describe pertinent differentiating aspects of the
(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR Information registry
Do you have a prospect system separate from the receivable customers? If

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers so - please describe how it is used.
Do you have multiple "remit to's"? If so please describe the reasons and
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers highlight any exceptions.
Do you have the same customers repeated multiple times in the data files or
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers the same Customer for different operating units?
Do you provide discount payment terms? If so please list and decode
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers abbreviations to meanings.
Do you provide split term payment terms? If so please list and decode
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers abbreviations to meanings.
Do you track and record relationships between customers e.g. franchises,
subsidiaries etc.? If so please describe the process and highlight any
(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers exceptions.
Do you use Customer agreements/contracts to manage specific discounts?

(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR customers If so please list and decode abbreviations to meanings.
Do you use Customer agreements/contracts to manage specific invoicing
policies? If so please list and decode abbreviations to meanings.
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR customers
Do you use Customer agreements/contracts to manage specific payment
terms? If so please list and decode abbreviations to meanings.
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR customers
Do you use Customer agreements/contracts to manage specific price lists?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR customers If so please list and decode abbreviations to meanings.
How are multiple "remit to's" determined for each Customer? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers describe the process and highlight any exceptions.
How do you default your sales person information onto a sales order?
Could you default this information from the bill-to and/or ship-to locations
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Sales you define for a Customer?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for credit limits/credit checks?
How do you group your customers for interest charges for late payments?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for payment rules?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you group your customers for statements?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders How do you handle shipment of backorders?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you maintain/audit your Customer data?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you receive notice to create/generate a Customer order?
How do you store and maintain the relationship between salespeople and
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Sales customers?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How do you track Customer contact people?
How do you track customers with different or multiple bill-to and ship-to
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers addresses?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Documents How many "bill-tos" do you maintain for each Customer?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers How many customers do you have?
How often and who makes changes to Customer records? Is there any
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM, AR, GL customers authorization needed?
Customer To what extent can this information be changed and updated at the time of
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Information order entry?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers What credit information is tracked for each Customer?
What Customer information do you default and at what level? (Ex. payment
Customer terms, shipping, tax may default differently at the Customer header vs. bill to
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Information and ship to.)
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM Backorders What percentage of orders have backordered lines?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers What type of payment terms do you provide?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers What type(s) of customers do you have?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers Who has access to your Customer database?
Customer Who maintains Customer information?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR Information
(OF) Order Fulfillment Order Entry and Scheduling Manage customers OM,AR customers Who maintains your Customer information?
Will customers of different businesses be supplied with the same items ?
(OF) Order Fulfillment Order Entry and Scheduling Manage customers AR customers
Are there any time-intensive Order Fulfillment operations/processes that
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Other need to be addressed?
Do you perform Available to Promise inquiries against multiple supply
sources for the purposes of meeting sales order demand planning needs?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking If so please describe the process.
for Order Fulfillment? Please describe if it is current and how it is used.
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security
Do you have security reports on who can run Order Fulfillment reports? (by
Company, by cost center etc.) If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security processing.
Do you have security requirements on who can enter data for Order
Fulfillment? (e.g. by Company? by cost center?) If so please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security setup and processing.
374357147.xls Page 121

Do you inquire against sales orders? If so please describe the process and
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking various methods used, query criteria etc?
Do you measure re-schedules? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking processing.
Do you obsolete items that currently have open orders? If so - please
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling describe the process.
Do you promise orders based on a master schedule plan? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking elaborate on setup and processing.
Do you run security reports on a regular basis for Order Fulfillment? If so
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security please elaborate on setup and processing.
Do you send order acknowledgments? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking processing.
Do you ship from multiple locations? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM,INV Order Taking processing.
Do you track requested to actual ship dates by product? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking elaborate on setup and processing.
Do you use purchase order number of purchase requisition information as
part of your query? If so please describe the process.
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking
Does your Company respond to Request for Proposals (RFPs) to obtain
work? If so - please describe how this process works - please highlight any
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM RFP pertinent flags, statuses, etc.
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Maintenance How do you audit your Order Fulfillment data?
How do you handle the open orders if there is an engineering change?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Maintenance How do you maintain your Order Fulfillment data?
How does your Company monitor customers or Customer types in the RFP
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM RFP process?
How does your Company monitor industries and market sectors in the RFP
How does your Company monitor Proposal Cost Recovery in the RFP
How does your Company monitor the Win/Loss rate in the RFP process?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM RFP
How is the shipping location determined? (i.e. by geography or product
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking availability?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How many orders are canceled in a month?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How many orders do you receive in a month?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How often do you adjust orders?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales How often do you cancel orders?
If applicable - how do you track discrepancies between Suppliers drop ships
to customers and the customers original purchase order to you?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Order Taking
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Under what circumstances do you hold a booked order?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales What are the reasons for canceled orders?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM, AR, GL Sales What are your policies and procedures about canceling orders?
Which operations/processes do you want to eliminate for Order Fulfillment?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Other
Which operations/processes do you want to streamline for Order
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Other Fulfillment?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for putting orders on hold?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for removing order holds?
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders OM Exception Handling Who is responsible for resolving credit issues with order holds?
Will there need to be terminal security for Order Fulfillment? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Orders ALL Security elaborate on setup and processing.
Are you able to view all transactions associated with a given revision, serial
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items number and/or lot?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing Can price list be overridden at time of order entry?
Do customers have multiple price lists? Do you use best price pricing?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing
Do customers order products by lot or serial no.? If so please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Product Types setup and processing.
Do customers order products by revision level? If so please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Product Types setup and processing.
Do customers reference their part numbers or yours? How and when are
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Product Types Customer part numbers referenced?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do use serial numbers to track items?
Do you combine discounting conditions? If so please elaborate on setup
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing and processing.
Do you compute the average selling price of a product on a regular basis?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing If so please describe how the setup and process works.
Do you create additional price lists in your business or customers? If so how
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Pricing many and how often?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas Do you define a formula to create a price relation?
Do you discount by Customer class? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing processing.
Do you discount by Customer or Customer site? If so - please describe
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing setup and process.
Do you discount by order type? If so please elaborate on setup and
374357147.xls Page 122

(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing Do you discount by product/product line or product category?
Do you discount by purchase order number? If so please elaborate on
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing setup and processing.
Do you discount by quantity? If so - please describe setup and process.
Do you discount in percent or dollar amounts? Do they vary per order?
Do you dynamically calculate the price based on a single or complex
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas formula? Please provide details on setup and calculation?
Do you give total order price breaks? If so are they for all items or selected?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Discounting
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do you group and track items by lot? Why and how?
Do you have a material catalogue? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types processing.
Do you have any items on a price list other than standard items? ie: service,
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing warranty, packaging, etc?
Do you have default price lists? If so please describe the setup and
Do you have GSA contracts that limit your commercial pricing? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing describe the setup and processing.
Do you have rules based pricing? (e.g. such as a matrix for computer
product and CPU model) If so please describe how the setup and process
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing works and provide an example.
Do you have total order discounts? If so please elaborate on setup and

Do you maintain inter-company price lists? If so please elaborate on setup
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing and processing.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Formulas Do you price using formula based pricing? Please explain.
Do you sell expiration dated material? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types processing.
Do you sell multiple units of measure for a single product? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types elaborate on setup and processing.
Do you tie currency code to price lists? Please explain and how many?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items Do you track items by revision ?
Do you use charge codes for orders or shipping that need to be added on
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Order Pricing the Customer order?
Do you use container items (items that contain other items)? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types elaborate on setup and usage.
Do you use decimal quantities for units or items? Do you allow returns or
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR, GL, INV Manage Items orders in decimal quantities?
Do you use load items (items that are loaded into a container)? If so please
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types elaborate on setup and usage.
Do you use price breaks by weight, volume, order quantity, or order value?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Discounting
Do you use pricing formulas? Please explain how they are calculated?
Do you use standard item codes with default pricing and default accounting
information? If so please elaborate on setup and the defaulting processes.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Sales
Does your sales force have remote access to sales history, orders, and
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Sales returns? Do you r customers have access to the same?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing How do you attach customers to price lists?
How do you link the specific products/services that you sell, with general
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing AR, GL Invoicing ledger accounts at Invoice Entry?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing How many active price lists do you have?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,INV Product Types How many valid order products do you have?
How will you default tax codes and tax groups to orders and control override
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Order Pricing ability?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Discounting If so how are your price breaks used and applied?
If yes, then when are serial numbers assigned (at receipt, at shipment)?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Manage Items
Is there a cross reference to the customer part number? If so please
elaborate on setup and processing. If not - is there a manual cross
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM,SE, INV Product Types reference? If so please elaborate on setup and processing.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR, GL, INV Manage Items What are the units of measure you use when you order items?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing What default information do you use for price lists?
What types of discounts do you use? Please provide a list of major
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM Order Pricing categories and SASE examples.
Who has access to update or add pricing item to the price list? How often
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Security and when are changes made to the price list?
Will you be obtaining prices from sources external to Oracle Pricing via API
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing OM, AR Order Pricing connected to your custom code? Please elaborate in detail.
(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV, ATP ATP Do you need to reserve items globally?
Do you reserve items from other than the defaulted warehouse? Do you
(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV, ATP ATP need to view other warehouses?
How do you reserve item(s) for customers and orders? Please explain in
(OF) Order Fulfillment Order Entry and Scheduling Not Identified OM,SE,INV ATP detail.
374357147.xls Page 123

Are there any automatic holds, authorizations, or approvals that must
occur? If so please provide a current list of holds, authorizations, or
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types approvals by order type.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they Based on transportation availability?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they based on Customer due date?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Are they based on inventory needs at your regional sites?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Are they based on shipment to regional areas?
Do you have any triggers or actions in your current system that would
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process All Other require customizations? Please explain in detail.
Do you have custom international shipping documents? If so - please
elaborate on setup and usage. Please provide SASE examples and identify
what information is required on international shipping documents.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE,INV Documents
Do you have sales representatives? How many? Please describe the
assignment, storage, and maintenance process of sales representatives.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales
Do you have specific procedures for the taking of each type of order? If so
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types please provide a current procedures documents.
Do you maintain mandatory and/or optional reviews in your orders cycle for
credit risk, legal compliance, and/or other approvals? If so please identify
all reviews, possible outcomes, and cycles where they exist.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales
Do you manage international shipments or does your carrier provide that
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation service?
Do you need a Transportation Calendar by Customer, by supplier, by
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE Transportation carrier?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you need volume and weight information when tendering a load?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Do you plan production based on Departures?
Do you take international orders? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types processing.
Do you track non-revenue sales credits? If so - how does this process work
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, AR Sales and highlight any exceptions.
Do you track Sales Territory Information? If so please explain how this
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales process works.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE Transportation Do you use a Shipping Calendar or Carrier Calendar?
Do you use blanket orders? If so please elaborate on setup and
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types processing.
Do you use order notes for customers or Customer service? Please explain
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Order Taking and give examples.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you wish to receive quotes for loads via the Internet?
Do you wish to record freight charges onto the Sales Orders at the time of
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation shipment?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Do you wish to tender a load with a carrier via the Internet?
Does the Transportation Plan effect available to promise dates to
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation customers?
Does the Transportation Plan include Sales Order Shipments and Service
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation Repairs and RMA shipments?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales How do you assign commissions?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales How do you breakup territory for sales?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation How do you generate shipping schedules?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation How do you manage your carriers?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning How do you sequence deliveries within a departure?
How is Sales Territory Information for tracking purposes derived? (i.e.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,AR Sales Customer, salesperson etc.)
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, INV Transportation How is the Transportation Plan communicated internally?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types How may shipments per month?
If applicable, could one departure have several Customer destinations?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning
If applicable, how do sequence vehicle load ordering for lines within a
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning delivery?
If applicable, how do you assign scheduled shipment lines to planned
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning departures?
If applicable, how do you estimate the numbers of containers required for
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning shipment?
If applicable, how do you factor in vehicle capacity information into your
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning departure planning?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning If applicable, how do you schedule vehicle departures?
If your sales order cycle involves product shipment, how do you manage
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales partial shipments and resulting backorders?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Transportation Is a delivery schedule integral with your current business software?
Is there a different paper trail for each order type? If so please describe the
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types paper trail and audit purpose, by order type.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types Is your order volume steady or seasonal? Please explain why.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process ALL Security created for Order Fulfillment? If so please explain why.
Please identify any sales order cycle that involves product shipment?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales Please highlight any exceptions.
To what extent do you plan shipment departures - where a departure
consists of delivery lines that are scheduled to be shipped in a specific
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, SE Departure Planning vehicle on a specific date and time?
374357147.xls Page 124

To what extent do you use delivery based shipping - where a delivery
consists of a set of delivery lines that are scheduled to be shipped to a
Customers ship to location in a specific vehicle on a specific date and time?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Delivery Planning
What are the factors that can place orders on hold? Please decode and
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Exception Handling abbreviations and meanings you may have to a 'holds list'.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM, WF Sales What are the milestones of your sales order cycle?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What are the required processing steps for each type of order?
What are the types of documents that you generate? Please provide a
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM,SE,INV Documents complete, current list, and samples of each.
What are the types of orders that you process? (i.e. goods, services,
returns) Please provide a categorized list of all order types.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What do you like about your current order entry system?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process OM Order Types What is the average number lines per order by order type?
Do you promise configured orders based on a master schedule plan? If so
Order Specification and Generate Order please elaborate on how you meet requested date by setup and processing.
(OF) Order Fulfillment Configuration Setup Specification/Configuration to Bas OM, BOM,WIP Product Types
Order Specification and Do you accept configured sales orders? If so please elaborate on setup
(OF) Order Fulfillment Configuration Setup Not Identified OM Product Types and processing.
Order Specification and Do you have a validation process for configured orders?
(OF) Order Fulfillment Configuration Setup Review and Resolve Exceptions OM,INV Product Types
Order Specification and Who and how do you review or resolve exceptions or changes on
(OF) Order Fulfillment Configuration Setup Review and Resolve Exceptions OM,INV Product Types configured orders?
Order Specification and Setup Order Specification and Do you have a special price list for configured products? If so - how does it
(OF) Order Fulfillment Configuration Setup Configuration OM,INV Product Types differ and please provide a sample.
Order Specification and Setup Order Specification and Do you have constraint or specific rules for configuration orders?
(OF) Order Fulfillment Configuration Setup Configuration OM,INV Product Types
Order Specification and Setup Order Specification and Do you have documentation that is required to accompany the configured
(OF) Order Fulfillment Configuration Setup Configuration OM,INV Product Types item(s) on the order?
Order Specification and Setup Order Specification and How do you check Available to Promise for configured orders?
(OF) Order Fulfillment Configuration Setup Configuration OM,INV Product Types
Order Specification and Setup Order Specification and When is a configured order considered a committed order? (i.e. at order
(OF) Order Fulfillment Configuration Setup Configuration OM, BOM,WIP Product Types entry, booking, when ship date promised)
Order Specification and Do you accept Customer configured sales orders? If so please elaborate
(OF) Order Fulfillment Configuration Setup Specify and Configure Order OM Product Types on setup and processing.
Do you give the Customer a ship date while on the phone? If so please
Order Specification and elaborate on how you meet requested date by setup and processing.
(OF) Order Fulfillment Configuration Setup Specify and Configure Order OM,INV Product Types
Order Specification and If you process configured orders - do you attempt to reserve new sales
(OF) Order Fulfillment Configuration Setup Specify and Configure Order OM Product Types order configurations to existing item master configurations?
If you process configured orders, do you attempt to match a new sales
Order Specification and order configuration to an existing configuration already in your item master?
(OF) Order Fulfillment Configuration Setup Specify and Configure Order OM Product Types
Order Specification and What percent of all orders are configured?
(OF) Order Fulfillment Configuration Setup Specify and Configure Order OM Product Types
Are there any type of custom pricing reports you use? If so please elaborate
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Reports with examples.
Do you have items that are promotional items only? If so please explain.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Price Lists
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Price Lists Do you use an item hierarchy for the promotional price list ?
Do you use or require pricing reports? If so what type and format do you
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Reports use?
Do your payment terms change during a promotion? If so please explain.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP,AR Payment Terms
Do your promotion dates change during a promotion? If so please explain.
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Promotions Dates
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Free Goods How do you account for and process free goods?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Accruals How do you manage customer accrual dollars?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Accruals How do you pay out customer accrual dollars? How often?
How do you process Coupons? Is there a collection method for these
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Coupons coupons? Please explain.
How often do you need to change or add the pricing breaks? For a
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Breaks promotion? Please explain.
What historical reporting is required for promotions? If so how is this
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP, AR Reports promotion history captured?
What type of security is needed for pricing, promotions and discounting?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Security Who maintains the promotional updates?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Attribute Who will maintain the pricing attributes?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Breaks Who will maintain the pricing breaks?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Modifiers Who will maintain the pricing modifiers?
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Qualifier Who will maintain the pricing qualifiers?
Will you have a need to change or add the pricing attributes during a
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Attribute effective promotion? Please explain.
Will you have a need to change or add the pricing modifiers during a
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Modifiers effective promotion? Please explain.
Will you have a need to change or add the pricing qualifiers during a
(OF) Order Fulfillment Order Entry and Scheduling Manage Products and Pricing QP Pricing Qualifier effective promotion? Please explain.
Are there any Oracle CRM applications that will need promotion pricing in
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists addition to Order Management Pricing? Please explain
374357147.xls Page 125

Are there any other pricing attributes that will be used for pricing? Please
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute explain.
Do you accept coupons on an customer order? If so how much of the
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons coupon do you apply?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you create cascading modifiers?
Do you create eligibility rules for modifiers by assigning list or line level
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers qualifiers?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you create exclusive modifiers?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier Do you currently use some form of eligibility qualifiers for pricing?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute Do you currently use some form of pricing attributes for pricing?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you currently use some form of pricing modifiers for pricing?
Do you define a listing of predefined lookup types and associated values for
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists pricing?
Do you ever add additional item(s) to the promotion while the promotion is
in effect? If so how often and how is it applied for effectively within the
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists promotion?
Do you have different payment terms that are attached to promotions? If so
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Payment Terms please explain.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists Do you have separate price lists for promotions? If so how many?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks Do you mark discounts exclusive or incompatible to each other?
Do you match effectively dates for promotional discounting? Please explain.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers
Do you offer a coupon(s) for future pricing discounts when specific item(s)
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons are ordered?
Do you offer buy one get one type of free goods? If so please explain how
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Free Goods they are applied.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Do you offer discounts as well as surcharges for pricing modifiers?
Do you offer free goods? How does your free goods get applied to the order
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Free Goods line?
Do you offer gift certificates? If so how do you process them on a
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons promotional order?
Do you offer item upgrades or item replacements for a specific item
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers ordered? Please Explain.
Do you offer multiple deals for the same customer/order? Please explain
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Deals & Accruals and also how this is achieved?
Do you offer other item discounts when specific item(s) are ordered?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Deals & Accruals Do you use deals for specific or groups of customers in pricing?
Do you use negative promotional pricing? Please explain in detail how this
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists is used.
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks Do you use pricing breaks? How do you apply them?
Do you use terms upgrades based on customer items ordered where by
upgrading payments, shipping or freight terms? Please explain?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Payment Terms
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Coupons How is the coupon validated for discounting a promotion?
How long do your promotions run for? Do your promotions dates overlay
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Promotions Dates with other promotions?
How will the promotion price list be determined? Are there any exceptions to
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists the rules applied here?
What currencies will be used for pricing promotions? Are the price lists
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists setup for this currency now?
What event phases need to be mapped for pricing and discounting? Are
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists there any restrictions? Please explain.
What system sourcing will be used for promotion pricing? Please elaborate
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists if other than Oracle Pricing.
Will pricing attribute sourcing rules will be used? Please explain how these
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Attribute rules apply?
Will the pricing/promotions be applicable to the entire organization or to one
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists operating unit?
Will you be creating monetary or non-monetary promotional accruals?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP,AR Deals & Accruals
Will you be using N-Dimensional pricing to discount in promotions? Please
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists explain.
Will you need to setup profile classes for customer promotional pricing?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Price Lists Please explain.
Will you use add promotional goods to a customer order and adjust pricing
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers when a customer orders specific item(s)?
Will you use customer classes or specific customer groups for eligibility
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier qualifiers?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Modifiers Will you use multiple modifier types in discounting a customer order?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier Will you use order amounts or line volumes for eligibility qualifiers?
Will you use Order Types, Shipment Date, or Line Type as a predefined
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier eligibility qualifier??
Will you use Payment Term, Freight Term, or Shipping Terms, as a
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier predefined eligibility qualifier?
Will you use price breaks to discount or surcharge price adjustment or
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Breaks benefit when a customer orders one or more specific item(s)?
Will you use specific customers, Bill-To, or Sales Channel as a predefined
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP Pricing Qualifier eligibility qualifier?
(OF) Order Fulfillment Order Entry and Scheduling Setup Order Process QP
374357147.xls Page 126

How do you track market demand for your products?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS, OM Collection/Analysis
Do you have regional market demand?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS, OM Collection/Analysis
Do you use historical demand to assist the forecasting process?
(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS, OM Collection/Analysis
Do you collaborate with your customers to allow them to enter, via the web,
(PF) Planning and Forecasting Demand Management Manage Forecasts Web Customers Collection/Analysis their own forecasts?
Demand Planning, What are your forecast demand sources?
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Demand Forecast
Demand Planning, Do you create a forecast for each demand source?
Demand Planning, Do you use formal methods and/or PC based tools to assist the forecasting
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis process?
Demand Planning, Do you use different forecasting techniques for different sources of
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis demand?
Do you use any of the following forecasting techniques? Exponential
Demand Planning, smoothing? Hot-Winters? Seasonal adjustments? Trend Lines? Best-fit
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis model?
Demand Planning, Do you have seasonal or highly variable demand?

(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis
Do you create multiple forecasting scenarios?
Demand Planning, Sales Forecast, Marketing Forecast, Budget, Constrained vs.
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis Unconstrained?
Demand Planning, Do you consolidate forecasts for production?

(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis
Demand Planning, Do you create forecast reconciliation by generating aggregate forecasts
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis from detailed forecasts?
Demand Planning, Do you create forecast reconciliation by generating detailed forecasts from
(PF) Planning and Forecasting Demand Management Manage Forecasts OM Collection/Analysis aggregate forecasts?
Demand Planning, Do you forecast in multiple units of measure? (DFUs)
APS, SCP, Do you forecast by product family or by configuration model or by item or in
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Forecast Level some combination?
APS, SCP, Do you forecast end item and/or spares demand?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Forecast Level
APS, SCP, Do you forecast configured products?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Forecast Level
APS, SCP, Do you group demand forecasts for planning or consumption or order
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast promising purposes?
APS, SCP, Do you separate your demand forecast from the forecast used to drive
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast production?
APS, SCP, How many and on what level for an item do you forecast on a weekly basis?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Forecast Level Monthly basis?
APS, SCP, What is the forecast system processing time during the peak forecast
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Maintenance period?
APS, Demand How do you maintain your Forecasting data?

Planning, SCP,
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Maintenance
How long does the typical forecast cycle take (from source to consolidation
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS Maintenance of forecast)?
What types of drivers would cause forecast changes and adjustments?
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS Maintenance
Generate Do you track forecast accuracy, and change your plans accordingly?
Performance
(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS Measures
Where is the last point in the current system that allows you to change
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast forecasts?
Do you drive near term production from sales orders and/or forecasts?
(PF) Planning and Forecasting Demand Management Manage Forecasts MRP, OM Demand Forecast
Do you stock material to respond to seasonal or highly variable demand?
(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS Demand Forecast I.e. forecast inaccuracy
How quickly can you respond to rapid demand changes without adding
(PF) Planning and Forecasting Demand Management Manage Forecasts Flow Mfg, MPS Demand Forecast safety stock?
Do you keep extra capacity available because of demand fluctuations? I.e.;
(PF) Planning and Forecasting Demand Management Manage Forecasts INV, MPS Demand Forecast forecast inaccuracy
To reduce forecast uncertainty, do you intend to collaborate, by sharing
information, with your trading partners? Forecasts from Customers and
(PF) Planning and Forecasting Demand Management Manage Forecasts SS Web Apps Demand Forecast supply commitments from your Suppliers?
How often do you have to change materials to respond to changes on
demand? (For example, if you are in the clothing business, change from
(PF) Planning and Forecasting Demand Management Manage Forecasts MPS/MRP Demand Forecast wool to cotton).
Which operations/processes do you want to streamline for Forecasting?

(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Operations
Which operations/processes do you want to eliminate for Forecasting?
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Operations
Are there any time-intensive Forecasting operations/processes that need to
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Operations be addressed?
Do you manipulate forecasts and automatically turn them into the MPS?
(PF) Planning and Forecasting Demand Management Manage Forecasts MRP Forecasting Describe your techniques.
374357147.xls Page 127

How long does the MPS take to finalize?
(PF) Planning and Forecasting Demand Management Manage Forecasts MRP Forecasting
Generate What business performance statistics do you monitor for Forecasting?
BIS, Demand Performance
(PF) Planning and Forecasting Demand Management Manage Forecasts Planning Measures
What are your Forecasting reporting requirements with respect to functional
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting vs. foreign currencies?
What are your Forecasting reporting requirements with respect to summary
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting or detail formats? Obtain report listing.
What reports do you currently generate to meet your Forecasting reporting
requirements? Provide examples of each. Include source (could be
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting manual), user, frequency, number of copies.
Is there any Forecasting reporting requirement that your current set of
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting reports does not meet?
Are Forecasting reports standard across multiple Manufacturing sites, for
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting example, subsidiaries?
Are Forecasting reports standard across multiple levels within
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting Manufacturing sites, i e., divisions?
What information is needed i e., actual sales orders, are required on
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting Forecasting reports?
Do you provide a "key" of content/information somewhere on the
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting Forecasting report?
What Forecasting reports are grouped together on a regular basis and
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting printed in one print run?
Who receives a copy of the Forecasting reports?
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting Forecasting report?
How do you update a Forecasting reports distribution list?
Is the process to update a Forecasting reports distribution list documented?
How long does it take to update a Forecasting reports distribution list?
How long should it take to update a Forecasting reports distribution list?
Who performs the tasks associated with updating a Forecasting reports
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting distribution list?
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting location printing for Forecasting reports?
Do some of these Forecasting reports belong in report sets? Always being
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting run together?
Do the separate business units run their own Forecasting reports?
(PF) Planning and Forecasting Demand Management Manage Forecasts ALL Reporting
What type of printers do you run Forecasting reports (including checks,
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting purchase orders etc.) on? Where are they located?
Do you run Forecasting reports by sales channel, by production site, by
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Reporting product family?
Do you have security requirements on who can enter data for Forecasting?
(e.g. by planner, by production site, by corporate site?)
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Security
Do you have security reports on who can run Forecasting reports? (by
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Security planner, by production site, by corporate site?)
Will there need to be terminal security for Forecasting?
Do you run security reports on a regular basis for Forecasting?
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Security for Forecasting?
(PF) Planning and Forecasting Demand Management Manage Forecasts Not module specific Security created for Forecasting?
Do you need to prioritize demand? by profit margin, by customer priority, by
(PF) Planning and Forecasting Demand Management Set Policies & Parameters MRP Planning demand type, by promise date?
Distribution and Production Do you hit your production schedules within your tolerance?
(PF) Planning and Forecasting Schedules Control Production Activity WIP Planning
Distribution and Production Do you pick to order ?
(PF) Planning and Forecasting Schedules Plan DRP INV Material Planning
Distribution and Production Do you maintain a delivery schedule to your regions or to your sites?
(PF) Planning and Forecasting Schedules Plan DRP MPS Material Planning
Distribution and Production Do you build to the delivery schedule to each region? (That is, build to a
(PF) Planning and Forecasting Schedules Plan DRP WIP Material Planning truck schedule).
Distribution and Production Do you plan to include DRP requirements in a global material and capacity
(PF) Planning and Forecasting Schedules Plan DRP APS, SCP Material Planning plan? (I.e.; plan the entire supply chain?)
Distribution and Production Do you have just-in-time needs for purchasing or production?
(PF) Planning and Forecasting Schedules Plan Production Materials MRP, WIP WO & PO Release
Distribution and Production Are you required to Print Shop floor packets? If so what is the basis of the
(PF) Planning and Forecasting Schedules Print Shop Packets MRP Operations requirement?
Distribution and Production Do you retain shop floor documentation( the hard copies) after production is
(PF) Planning and Forecasting Schedules Print Shop Packets MRP Operations completed? If so, for how long?
374357147.xls Page 128

Distribution and Production How often do you launch work orders or purchase orders?
(PF) Planning and Forecasting Schedules Release Production Schedule MRP WO & PO Release
Distribution and Production Do you automatically generate and confirm released workorders and
(PF) Planning and Forecasting Schedules Release Production Schedule MRP, PO, WIP WO & PO Release purchase orders?
Distribution and Production Do you autorelease to suppliers based on the material plan?
(PF) Planning and Forecasting Schedules Release Production Schedule MRP, PO WO & PO Release
Distribution and Production Do shortages play a major role in scheduling and launching work orders?
(PF) Planning and Forecasting Schedules Set Policies & Parameters MRP, WIP WO & PO Release Do you 'kit short' shop orders?
Distribution and Production Do you need delivery dates quoted real time? Do you use available to
(PF) Planning and Forecasting Schedules Set Policies & Parameters MRP Planning promise routines?
Do you use flow manufacturing?
(PF) Planning and Forecasting Distribution Resources Plan not identified NS Production Type
Do you have warehouses and manufacturing organizations in different
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution Network geographic locations?
Are these locations regionalized? Are virtual locations needed?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution Network
BOM, INV, MRP, OE, Do you manufacture or perform any value-added functions at your remote
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP WIP Distribution Network sites?
Do you maintain service locations?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Distribution Network
Do you differentiate service locations from warehouse and manufacturing
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Distribution Network sites?
Do you maintain products at multiple sites?
Do you have a central engineering design center that supports multiple
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ENG Distribution Network sites?
Is there a central item maintenance function? If Yes where is it located?
Do you manufacture the same product at multiple sites?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, WIP Distribution Network
Do you have central planning and purchasing functions?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MRP, PO Distribution Network
Do you have central purchasing contract negotiations, but decentralized
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS/MRP Distribution Network purchasing functions?
How do you cost and value inventory at each of the sites?
Do you ship products between sites?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Distribution Network
Do you drop-ship from your remote sites to customers?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Distribution Network
Do you consolidate customer shipments?
Do you ship from a main finished goods site?
Do you track on-time deliveries at each site?
Inter-warehouse Do you use an internal requisition system?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Fulfillment
Inter-warehouse Do you use sales orders to ship against warehouse purchase orders?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, OM, PO Fulfillment
Inter-warehouse Do you differentiate shipments to and from your warehouses from
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP OM Fulfillment shipments to outside customers?
Inter-warehouse Do you use a min-max inventory replenishment system?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV Fulfillment
MPS/MRP, Supply Inter-warehouse Do you use DRP Replenishment orders?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP Chain Fulfillment
Inter-warehouse Do you use EDI technology to see demand from remote sites? The
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP NS Fulfillment Internet?
How does each site or region record demand? Forecast, Customer Orders,
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS Material Planning interfaced requirements from other sites?
What is the average lead-time from requisition to delivery?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, PO Material Planning
How many replenishment orders do you request at peak periods?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP INV, PO Material Planning
How many items do you forecast replenishment demand for per period?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP MPS Material Planning
How do you maintain your Distribution Planning data?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Maintenance
How do you audit your Distribution Planning data?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Maintenance
Which operations/processes do you want to streamline for Distribution
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Operations Planning?
Which operations/processes do you want to eliminate for Distribution
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Operations Planning?
Are there any time-intensive Distribution Planning operations/processes that
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Operations need to be addressed?
Do you provide a "key" of content/information somewhere on the
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting Distribution Planning report?
What Distribution Planning reports are grouped together on a regular basis
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting and printed in one print run?
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Who receives a copy of the Distribution Planning reports?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting Distribution Planning report?
How do you update a Distribution Planning reports distribution list?
Is the process to update a Distribution Planning reports distribution list
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting documented?
How long does it take to update a Distribution Planning reports distribution
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting list?
How long should it take to update a Distribution Planning reports
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting distribution list?
Who performs the tasks associated with updating a Distribution Planning
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting reports distribution list?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting location printing for Distribution Planning reports?
Do some of these Distribution Planning reports belong in report sets?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting Always being run together?
Do the separate business units run their own Distribution Planning reports?
What type of printers do you run Distribution Planning reports (including
Do you run Distribution Planning reports for different companies or cost
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Reporting centers?
Do you have security requirements on who can enter data for Distribution
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security Planning? (e.g. by company? by cost center?)
Do you have security reports on who can run Distribution Planning reports?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security (by company, by cost center etc.)
Will there need to be terminal security for Distribution Planning?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security
Do you run security reports on a regular basis for Distribution Planning?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security for Distribution Planning?
(PF) Planning and Forecasting Distribution Resources Plan Plan DRP ALL Security created for Distribution Planning?
Do you plan to infinite capacity?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, CRP, SCP Process
Do you need to plan with finite capacity constraints?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS Process
Do you plan to infinite material?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, CRP, SCP Process
Do you need to plan with finite material constraints?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS Process
Do you need to plan with optimizations that meet company objectives?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS Process What objectives? (Turns, Profit, Utilization?)
Do you need to run alternative plan simulations?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities APS, SCP Process
Do you level load your production lines? How?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity Planning
Are make/buy decisions impacted by capacity?
Do you run capacity simulations?
How often do you review capacity requirement? (Hourly, Daily, Weekly,
(PF) Planning and Forecasting Manufacturing Plan Plan Production Capacities MRP Capacity Planning Quarterly etc.)
Do you share resources between Departments work centers.
How do demand forecasts feed master scheduling?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MPS Forecasting
Do you use MRP plans to negotiate Supplier prices?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP Planning
Do you distribute MRP plans for supplier consigned inventory?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP Planning
How do you schedule production?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP, WIP Planning
What are your Master Scheduling reporting requirements with respect to
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Master Scheduling
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting
Are there any Master Scheduling reporting requirement that your current set
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting of reports does not meet?
Are Master Scheduling reports standard across multiple Sets of Books, for
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting example, subsidiaries?
Are Master Scheduling reports standard across multiple levels within a Set
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting of Books, i e., divisions?
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What account codes and/or descriptions are required on Master Scheduling
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting reports?
Do you provide a "key" of content/information somewhere on the Master
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting Scheduling report?
What Master Scheduling reports are grouped together on a regular basis
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting and printed in one print run?
Who receives a copy of the Master Scheduling reports?
What is the criteria for determining who should receive a copy of any Master
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting Scheduling report?
How long does it take to update a Master Scheduling reports distribution
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting list?
Do some of these Master Scheduling reports belong in report sets? Always
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials Not module specific Reporting being run together?
What type of printers do you run Master Scheduling reports (including
Do you have separate planning/scheduling groups? Do you have planner/
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP Planning buyers?
What kind of on-line planning tool do you use?
(PF) Planning and Forecasting Manufacturing Plan Plan Production Materials MRP, WIP Planning
APS, SCP, Do you plan to generate a Master Production Schedule?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS/MRP Process
Do you plan to generate a Master Production Schedule for each
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP Process manufacturing plant or a global MPS?
Do you plan to generate a Material Requirements Plan for each
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP Process manufacturing plant or a global MRP?
Do you plan to generate Rough Cut Capacity Plans?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, CRP, SCP Process
Do you plan to generate the RCCP simultaneously with the MPS?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters APS, SCP Process
Do you need to create a holistic optimization plan based on a single data
model that creates one plan from strategic supply chain planning down to
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning detailed factory floor scheduling?
Do you need integrated performance management based on inventory
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning turns?
Do you need Distributed planning? i.e. the planning engine is on a separate
server capable of consolidating the data from multiple transaction systems.
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP Planning
Do you use Net Change Planning? Net Change planning will only replan
those items that have received transactions or definition changes.
Would you like the MPS/MRP or DRP to automatically source a planned
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS/MRP Planning order?
Do you need the MPS/MRP or DRP to back off intransit lead times, in
addition to replenishment lead times when suggesting a release date?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS/MRP Planning
APS, SCP, Do you plan Discrete production?
APS, SCP, Do you plan Repetitive production?
APS, SCP, Do you plan Process production?
APS, SCP, Do you plan Flow Lines production?
APS, SCP, Do you plan Assemble to Order production?
How often do you generate a master schedule or material plan?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MPS Planning
What is your typical planning horizon?
Do you run material plan simulations?
Do you have to schedule tooling requirements?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters MRP, WIP Planning
Do you plan for preventive maintenance?
Do you plan periodic maintenance of Machine resources.
How do you update a Master Scheduling reports distribution list?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting
Is the process to update a Master Scheduling reports distribution list
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting documented?
How long should it take to update a Master Scheduling reports distribution
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting list?
Who performs the tasks associated with updating a Master Scheduling
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting reports distribution list?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting location printing for Master Scheduling reports?
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Do the separate business units run their own Master Scheduling reports?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters ALL Reporting
Do you run Master Scheduling reports for different companies or cost
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Reporting centers?
Do you have security requirements on who can enter data for Master
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security Scheduling? (e.g. by company? by cost center?)
Do you have security reports on who can run Master Scheduling reports?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security (by company, by cost center etc.)
Will there need to be terminal security for Master Scheduling?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security
Do you run security reports on a regular basis for Master Scheduling?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security for Master Scheduling?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters Not module specific Security created for Master Scheduling?
Do you need to identify a specific MPS for a specific project?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PJM, SCP Process
Do you need to identify a specific MRP for a specific project?
(PF) Planning and Forecasting Manufacturing Plan Set Policies & Parameters PJM, SCP Process
How long do you do check reconciliation?
(PR) Procurement Accounts Payable Make Payments AP Check Reconciliation
Do you get a tape from the bank for check reconciliation? If yes, who can
(PR) Procurement Accounts Payable Make Payments AP Check Reconciliation provide us with the format of the bank tape's data?
Is there a requirement to do on-line bank reconciliation's?
(PR) Procurement Accounts Payable Make Payments AP Check Reconciliation
Is there a requirement to support multiple domestic bank accounts? How
(PR) Procurement Accounts Payable Make Payments AP Disbursement many and where?
Is there a requirement to support foreign currency bank accounts? How
(PR) Procurement Accounts Payable Make Payments AP Disbursement many and where
What disbursement (document) types are currently processed through
(PR) Procurement Accounts Payable Make Payments AP Disbursement these bank accounts?
(PR) Procurement Accounts Payable Make Payments AP Disbursement How are your current payment terms structured?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Do you use percent due or amount due with payment terms?
Are payment due dates calculated based on a specific day of the month or
(PR) Procurement Accounts Payable Make Payments AP Disbursement on a number of days from the payment terms date?
Describe the discounts currently available, and those needed additionally
(PR) Procurement Accounts Payable Make Payments AP Disbursement for the future.
(PR) Procurement Accounts Payable Make Payments AP Disbursement on a number of days from the payment terms date?
(PR) Procurement Accounts Payable Make Payments AP Disbursement future?
(PR) Procurement Accounts Payable Make Payments AP Disbursement How many different AP sites issue checks for suppliers?
(PR) Procurement Accounts Payable Make Payments AP Disbursement How many checks do you write/produce per period?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Computer Generated checks?
(PR) Procurement Accounts Payable Make Payments AP Disbursement What is your process to cancel checks?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Electronic Funds Transfer?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Wire Transfers?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Automatic Payments?
Is there a requirement to process Manual Payments? If so, is a separate
(PR) Procurement Accounts Payable Make Payments AP Disbursement bank account used?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Partial Payments?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Pre-Payments?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Recurring Payments?
Is there a requirement to process immediately available Quick Checks?
(PR) Procurement Accounts Payable Make Payments AP Disbursement
(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current procedure for vendor advances?
How are vendor advances reconciled when the vendor invoice is submitted?
Do you have, or do you require, a priority system for payments? Describe
(PR) Procurement Accounts Payable Make Payments AP Disbursement its use.
(PR) Procurement Accounts Payable Make Payments AP Disbursement payments?
Are all invoices paid in local currency and what currency is used? If not
(PR) Procurement Accounts Payable Make Payments AP Disbursement local, list the foreign currencies used.
Will there be a requirement to use multiple currencies in the future? List the
(PR) Procurement Accounts Payable Make Payments AP Disbursement foreign currencies expected.
(PR) Procurement Accounts Payable Make Payments AP Disbursement Do check payments have to be approved before they are run?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per check?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per run?
(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current check layout for computer generated checks?
(PR) Procurement Accounts Payable Make Payments AP Disbursement How many formats do you have? Provide samples.
(PR) Procurement Accounts Payable Make Payments AP Disbursement Should a remittance advice note be produced, and when?
(PR) Procurement Accounts Payable Make Payments AP Disbursement How should an overflow situation be handled?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there any special sequencing of checks when printing?
374357147.xls Page 132

(PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a dedicated printer or print tray for checks?
(PR) Procurement Accounts Payable Make Payments AP Disbursement What type of printer(s) is used for checks? List location(s)
What period types would be used for these reports, e.g. weekly, monthly or
(PR) Procurement Accounts Payable Make Payments AP Disbursement quarterly?
(PR) Procurement Accounts Payable Make Payments AP Disbursement Where are the pre-printed checks stored?
(PR) Procurement Accounts Payable Make Payments AP Disbursement What position or function has this authority?
(PR) Procurement Accounts Payable Make Payments AP Disbursement What is the policy/procedure for handling stop payments?
What is the policy/procedure for handling void payments if they have been
(PR) Procurement Accounts Payable Make Payments AP Disbursement recorded?
What is the policy/procedure for handling void payments if they have not
(PR) Procurement Accounts Payable Make Payments AP Disbursement been recorded?
Do you produce INTRASTAT reports for the declaration of imports and
exports involving the Intra-EU movement statistics of items. If so, attach
(PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org sample.
Do you produce EXTRASTAT reports for the declaration of imports and
exports involving the movement statistics of items for countries outside the
(PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org EU. If so, attach sample.
Do you produce INTRASTAT/EXTRASTAT reports reporting the movement
statistics of items with 'Country of Origin'. If so, attach sample.
(PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org
(PR) Procurement Accounts Payable not identified AP Disbursement or tax authority)?
How do you record taxes within the GL (number of accounts, type)?
(PR) Procurement Accounts Payable not identified AR, GL Disbursement
Map each GL user to a menu structure (current system or Oracle system if
trained). Will any new menus need to be created for Procurement?
(PR) Procurement Accounts Payable not identified Not module specific Security
Do you review requirements for validation rules, allowing certain
(PR) Procurement Accounts Payable not identified Not module specific Validation Procurement accounts to be valid with only certain other values.
How do you maintain your Invoice and Disbursement data (who enters, who
(PR) Procurement Accounts Payable not identified Not module specific Maintenance reviews, etc.)? Who does the maintenance?
How do you audit your Invoice and Disbursement data (e.g., matching,
(PR) Procurement Accounts Payable not identified Not module specific Maintenance matching tolerances, etc.) and by whom?
What operations/processes (e.g., matching, match error resolution, etc.) do
(PR) Procurement Accounts Payable not identified Not module specific Other you want to streamline for Invoice and Disbursement?
What operations/processes (e.g., manual matching, etc.) do you want to
(PR) Procurement Accounts Payable not identified Not module specific Other eliminate for Invoice and Disbursement?
Are there any time-intensive Invoice and Disbursement
(PR) Procurement Accounts Payable not identified Not module specific Other operations/processes that need to be addressed?
Do you have security restrictions on who can enter/maintain data for Invoice
and Disbursement? (e.g., by company, by cost center, by position) Please
(PR) Procurement Accounts Payable not identified Not module specific Security describe restrictions.
Do you have security restrictions on who can process certain functions
(e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g.,
by company, by cost center, by position) Please describe restrictions.
(PR) Procurement Accounts Payable not identified AP, PO Security
Do you have security reports on who can run Invoice and Disbursement
reports (by company, by cost center, by position)? Describe process and
(PR) Procurement Accounts Payable not identified Not module specific Security who runs reports.
Will there need to be terminal security for Invoice and Disbursement?

Do you run security reports on a regular basis for Invoice and
(PR) Procurement Accounts Payable not identified Not module specific Security Disbursement? Describe process and who runs reports.
(PR) Procurement Accounts Payable not identified Not module specific Security for Invoice and Disbursement? Please provide copy.
trained). Will any new menus need to be created for Invoice and
(PR) Procurement Accounts Payable not identified Not module specific Security Disbursement?

and Disbursement accounts to be valid with only certain other values?
(PR) Procurement Accounts Payable not identified Not module specific Validation
(PR) Procurement Accounts Payable not identified AP Other What other audit requirements are needed?
Do you have security requirements on who can enter/maintain data for
Employee Expense (e.g., by company, by cost center, by position)?
(e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by
company, by cost center, by position) Please describe restrictions.
(PR) Procurement Accounts Payable not identified PO Security
Do you have security reports on who can run Employee Expense reports
(by company, by cost center, by position)? Describe process and who runs
(PR) Procurement Accounts Payable not identified Not module specific Security reports.
Will there need to be terminal security for Employee Expense?
(PR) Procurement Accounts Payable not identified Not module specific Security for Employee Expense? Please provide copy.
trained). Will any new menus need to be created for Employee Expense?
374357147.xls Page 133

Do you review requirements for validation rules, allowing certain Employee
Expense accounts to be valid with only certain other values.
(PR) Procurement Accounts Payable not identified Not module specific Validation
Do you match your AP invoice with the PO?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Matching & Approval
How do you match AP invoice data with PO data? What types of data and
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Matching & Approval tolerances?
How do you match vendor information to your fixed assets systems when
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, FA, PO Matching & Approval purchasing assets?
Do you match your receipts with the PO's?
(PR) Procurement Accounts Payable Receive Supplier Invoicing INV, PO Matching & Approval
Do you require 2, 3 or 4 way matching? Please specify which one.
(PR) Procurement Accounts Payable Receive Supplier Invoicing GL, PO Matching & Approval
Are there payment terms, not defined in Accounts Payable, that need to be
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Purchase Orders defined for Purchasing to order goods/services?
Will tax names and rates, currently defined in current systems' Accounts
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO Purchase Orders Payable, have to be revised in any way? How?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you require batch control to manage invoice entry?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Who enters invoices and how often?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you receive invoices at a central location?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing
Are invoices billed to distinct companies, cost centers or other? Please
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing describe.
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing How many invoices per period do you enter?
Describe the security requirements on who can enter key AP processing
data (invoice processing, payment processing, check processing)? Include
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing what positions are involved and how?
How are invoices identified (numbered)? vendors invoice number, date,
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing next allocated number?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AR, GL Invoicing How many liability accounts do you use and what are they?
What frequently used (recurring) expense distributions are used within your
current system (e.g. rent or telephone payments)? Please list.
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Are these recurring expenses for fixed or varying amounts?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval
Do you currently have any tolerance levels for matching such as Price
Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax
Tolerance? Please specify those levels used and their limits.
Would you like to approve your vendor invoices on-line, by batch or have
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval both options?
What is the internal approval process for a vendor invoice in your
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval organization at present?
Are there situations where a vendor invoice needs to be placed on hold and
then manually released? Describe the situations and the approval process
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval to release the hold.
can these invoices be "posted" to the General Ledger? If not, please
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval specify.
Do you directly associate (match) invoice distributions to receipt lines rather
(PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval than through the PO?
Do you have receipts that must have currency exchange rates captured as
(PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval of the date of receipt and associated with that receipt?
How do you reconcile the purchases made with procurement cards?
(PR) Procurement Accounts Payable Receive Supplier Invoicing AP, PO, SSP Matching & Approval
What operations/processes (e.g., sourcing, requisitions, etc.) do you want to
(PR) Procurement not identified not identified Not module specific Other streamline for Procurement?
What operations/processes (e.g., manual requisitions, etc.) do you want to
(PR) Procurement not identified not identified Not module specific Other eliminate for Procurement?
Are there any requested Procurement operations/ processes (e.g., on-line
(PR) Procurement not identified not identified Not module specific Other requisitioning, etc.) that need to be added?
Will there need to be terminal security for Procurement?
(PR) Procurement not identified not identified Not module specific Security
Is purchasing centralized or decentralized in your organization and is this
(PR) Procurement not identified not identified INV, PO Purchase Orders the strategy for the new system?
If purchasing is decentralized, how many plants or locations do purchasing?
(PR) Procurement not identified not identified INV, MRP, PO Purchase Orders
(PR) Procurement not identified not identified AP, PO Vendors Do you have single or multiple bill-to locations?
(PR) Procurement not identified not identified INV, PO Vendors Do you have single or multiple ship-to locations?
If purchasing is decentralized, how many operating units are required to
(PR) Procurement not identified not identified INV, MRP, PO Purchase Orders support purchasing security requirements.
What date format is used by your current system's users and is this
(PR) Procurement not identified not identified PO Multi-Language sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?
What currency format is used by your current system's users and is this
sufficient for your needs (e.g., 1,000,000.00 for US dollar, 1.000.000,00 for
(PR) Procurement not identified not identified PO Multi-Language Germany, etc.)?
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(PR) Procurement Ordering Manage Purchase Cards PO, SSP Purchase Orders Do you procurement cards issued to users in place of some PO's?
(PR) Procurement Ordering Manage Purchase Cards PO, SSP Purchase Orders How do you manage the issue and tracking of procurement cards?
Can a buyer modify a PO or requisition without a corresponding change
(PR) Procurement Ordering Manage Requisitions PO Buyers request/authorization from the requisitioner?
How does a buyer communicate a modified PO or requisition if no change
(PR) Procurement Ordering Manage Requisitions PO Buyers request/authorization from the requisitioner is needed?
(PR) Procurement Ordering Manage Requisitions PO Requisitions How do you select vendors to fill requisitions and place PO's?
Does your procurement system utilize/issue requisitions? If so, please
(PR) Procurement Ordering Manage Requisitions PO Requisitions describe how used.
(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions Are requisitions automated or manual? Describe and attach sample.
(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions How are requisitions issued?
(PR) Procurement Ordering Manage Requisitions PO Requisitions What is the approval process for requisitions?
(PR) Procurement Ordering Manage Requisitions PO Requisitions Who can approve requisitions (e.g., the requesters, manager, etc.)?
What criteria (e.g., value, commodity, plant, budget, other) is used for
(PR) Procurement Ordering Manage Requisitions PO Requisitions approval of requisitions?
Does the requisition generation/approval process change by item type (e.g.,
by direct inventory materials, expensed materials, etc.)? Describe
(PR) Procurement Ordering Manage Requisitions PO Requisitions processes.
(PR) Procurement Ordering Manage Requisitions PO Requisitions What is the resubmittal/approval process for rejected requisitions?
Are requisitions entered in a central location or do they come from multiple
(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions locations?
Do you import requisitions and from what source (outside systems, an MRP,
an inventory system)? If so, please describe process to import them ?
(PR) Procurement Ordering Manage Requisitions INV Requisitions
How do you identify items when requisitioning (by your item number, vendor
(PR) Procurement Ordering Manage Requisitions INV, PO Requisitions part number, part number revision level, description, etc.)?
(PR) Procurement Ordering Manage Requisitions PO Requisitions Are requisitions combined for purchase order creation and how?
Are vendors and prices always entered on the requisition or are they not
(PR) Procurement Ordering Manage Requisitions PO Requisitions required? Describe.
(PR) Procurement Ordering Manage Requisitions PO Requisitions Do you automatically or manually generate requisition numbers?
Do you order some items frequently enough to justify using express
(PR) Procurement Ordering Manage Requisitions PO Requisitions requisitions?
Can any employee potentially submit a requisition and/or PO? If not, what
type of employees can do so? What percent of your employee base does
(PR) Procurement Ordering Manage Requisitions PO Requisitions this include?
(PR) Procurement Ordering Manage Requisitions PO Requisitions What goods or services do you order regularly?
Are contracts on projects going to be used? If so, will they be associated
(PR) Procurement Ordering Manage Requisitions PO Purchase Orders with a line item on a requisition or purchase order?
Do you allow requisitions created by MRP to 'self-approve' and be ready for
(PR) Procurement Ordering Manage Requisitions PO Requisitions PO release?
Who are your buyers? How many are there? Where are they located?
(PR) Procurement Ordering not identified AP, PO Buyers
Are your buyers assigned to certain vendors, commodities, or items?
(PR) Procurement Ordering not identified PO Buyers Please provide list os assignments.
(PR) Procurement Ordering not identified PO Buyers What is the approval process for each buyer?
(PR) Procurement Ordering not identified PO Buyers What are the purchasing limits for each buyer?
Does the buyer merge requisitions together for a single order? Describe
(PR) Procurement Ordering not identified PO Buyers process.
(PR) Procurement Ordering not identified PO Buyers Is a buyer required to purchase from a requested vendor?
Do you use expediters and how do you use them? Please list
(PR) Procurement Ordering not identified PO Buyers current/expected expediters.
Are products purchased by one legal entity on behalf of another legal
(PR) Procurement Ordering not identified PO Purchase Orders entity?
Are purchase orders created from requisitions generated in other
(PR) Procurement Ordering not identified PO Purchase Orders businesses? Describe how this is currently done.
What types of purchase orders do you use (e.g., Standard, Blanket,
(PR) Procurement Ordering Place Purchase Order PO Purchase Order Contract, etc.) and for what purpose?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you define each purchase order type?
Who (by position or name) has access to defining each type of purchase
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders order?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How many purchase orders do you issue monthly?
On the average, how many ordered items (lines ordered) are on a PO?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders At maximum, how many ordered items (lines ordered) are on a PO?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders What is the approval process for purchase orders?
How many different formats do you have for printed purchase orders?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders Provide samples.
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you modify existing purchase orders? Describe process.
Do you use unit of measure conversion for POs? If so, which ones (provide
(PR) Procurement Ordering Place Purchase Order INV, PO Purchase Orders list)?
What percentage of purchased parts are intended for manufacturing use?
(PR) Procurement Ordering Place Purchase Order INV, MRP, PO Purchase Orders
What percentage of purchased parts are intended for non-manufacturing
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders use?
What is the current process of creating a new purchase order for
(PR) Procurement Ordering Place Purchase Order INV, MRP, PO Purchase Orders manufacturing use? (direct material)
Are MRP planned purchase orders automatically assigned to a specific
(PR) Procurement Ordering Place Purchase Order NS Purchase Orders vendor? If so, based on what criteria?
Are MRP planned purchase orders automatically assigned to an existing
(PR) Procurement Ordering Place Purchase Order NS Purchase Orders master or blanket order? If so, based on what criteria?
374357147.xls Page 135

Do you update or change the accounting distribution information for line
(PR) Procurement Ordering Place Purchase Order AR, GL, PO Purchase Orders items in your purchase orders?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you create purchase orders from on-line requisitions?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you control modifications to your purchase orders?
Do you close purchase orders before they have been actually received &
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders invoiced? Describe.
Do you attach text (e.g., quality or material specifications, etc.) to your
purchase order? How much text is required (provide worst case sample)?
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders
Do you automatically (by system) or manually generate purchase order
(PR) Procurement Ordering Place Purchase Order PO Purchase Orders numbers?
Do you print supplier documents (e.g., RFQ's, PO's, etc.) in the language of
the supplier? If so, please provide samples of each language supported.
(PR) Procurement Ordering Place Purchase Order PO Multi-Language
How do you maintain your Employee Expense data (e.g., expense reports
(PR) Procurement Ordering Process Expense Reports Not module specific Maintenance submitted, rejected, etc.) and by whom?
How do you audit your Employee Expense data (e.g., expense report vs.
(PR) Procurement Ordering Process Expense Reports Not module specific Maintenance payment, etc.) and by whom?
What operations/processes (e.g., on-live vs. paper submissions, etc.) do
(PR) Procurement Ordering Process Expense Reports Not module specific Other you want to streamline for Employee Expense?
What operations/processes (e.g., manual reviews, paperwork matching,
(PR) Procurement Ordering Process Expense Reports Not module specific Other etc.) do you want to eliminate for Employee Expense?
Are there any time-intensive Employee Expense operations/processes that
(PR) Procurement Ordering Process Expense Reports Not module specific Other need to be addressed?
What requirement is there to process employee expense reports? Please
(PR) Procurement Ordering Process Expense Reports AP Employees describe.
(PR) Procurement Ordering Process Expense Reports AP Employees Is there a standard employee expense claim form? Provide sample.
What is the current process to generate expense payments to employees?
(PR) Procurement Ordering Process Expense Reports AP Employees
(PR) Procurement Ordering Process Expense Reports AP Employees How frequently are employee expense claims processed?
How many employee expense claims are processed per the frequency used
(PR) Procurement Ordering Process Expense Reports AP Employees above?
Are these expense claims assigned a special pay priority (e.g., high or low,
(PR) Procurement Ordering Process Expense Reports AP Employees before/after other vendor payments)>
(PR) Procurement Ordering Process Expense Reports AP Employees What is the current procedure for employee advances?
(PR) Procurement Ordering Process Expense Reports AP Employees How are these reconciled when the expense claim is submitted?
(PR) Procurement Ordering Process Expense Reports AP Employees Do your employees have company credit cards?
How are company credit cards managed (issued, audited, reconciled, etc.)?
(PR) Procurement Ordering Process Expense Reports AP Employees
What document is used to transfer inventory from MRB to a warehouse
(PR) Procurement Receiving and Inspection Manage Inspect Goods PO Inspection location?
Does your company respond to Request for Proposals (RFPs) to obtain
work? If so - please describe how this process works - please highlight any
(PR) Procurement Sourcing Manage Bid and Proposal PO RFP pertinent flags, statuses, etc.
How does your company monitor the Win/Loss rate in the RFP process?
(PR) Procurement Sourcing Manage Bid and Proposal PO RFP
How does your company monitor Proposal Cost Recovery in the RFP
(PR) Procurement Sourcing Manage Bid and Proposal PO RFP process?
How does your company monitor industries and market sectors in the RFP
How does your company monitor customers or customer types in the RFP
(PR) Procurement Sourcing Manage Requisitions PO RFQ What paperwork is involved to submit a requisition?
Will different businesses need to be supplied with (share purchase volumes
for) the same items? What businesses and what items/commodities?
(PR) Procurement Sourcing Manage Requisitions PO Purchase Orders
(PR) Procurement Sourcing not identified PO Purchase Orders How do you decide who to buy from?
(PR) Procurement Sourcing not identified PO Purchase Orders Do you take advantage of discounts or price breaks?
What do you do when you want to stop purchasing from a particular
(PR) Procurement Sourcing not identified PO Purchase Orders vendor?
(PR) Procurement Sourcing not identified INV, PO, WIP Purchase Orders How do you manage subcontracting?
Are procurement items ordered (requisition/PO) according to commodity
class codes? What are the processes and logic for their use?
(PR) Procurement Sourcing not identified INV, PO Purchase Orders
Are foreign currency conversions used? If so, how are exchange rates
(PR) Procurement Sourcing not identified GL, PO Purchase Orders updated?
(PR) Procurement Sourcing not identified INV, PO Purchase Orders Do you override the item description on a requisition or PO? How?
Do you enter purchase orders for items that do not require "receipting"?
(PR) Procurement Sourcing not identified PO Purchase Orders
Do you require that purchase orders being sent to Vendors that are on hold
in Accounts Payable be stopped? If so, how is this currently done?
(PR) Procurement Sourcing not identified AP, PO Purchase Orders
Are there non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing to order goods/services? Please
(PR) Procurement Sourcing not identified AP, PO Purchase Orders describe and provide list of samples.
How are RFQs presently managed with respect to creation, transmittal,
(PR) Procurement Sourcing Obtain Bids & Quotations PO Purchase Orders receipt/analysis and approval?
Are the non-payment vendor sites, not defined in Accounts Payable, that
(PR) Procurement Sourcing Obtain Bids & Quotations AP, PO Purchase Orders need to be defined for Purchasing considered "RFQ Only" sites?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use request for quotations/bids?
374357147.xls Page 136

What is the process for creating a request for quotations/bids from your
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ vendors?
How do you enter/maintain quotations and other quotation information from
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ your vendors?
How do you decide which quotations are available to reference on your
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ purchase orders?
What items to be purchased (e.g., by item, by commodity, by cost level, etc.)
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ require that valid request for quotations be used?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ How many RFQ's do you issue per month?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you obtain quotations from phone, catalogs or by other means?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you maintain quotations/bids history? How long?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are request for quotations/bids (RFQ's) automated?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use unit of measure conversion for RFQs?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are your requisitions or PO's associated with quotations? How?
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you keep track of price breaks on volumes?
Do you receive notification from your system when a quotation is about to
(PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ expire? Do you need to?
How do you maintain your Procurement data (current system name, buy
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Maintenance cards, etc.) and by whom?
How do you audit your Procurement data (timing, event-driven) and by
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Maintenance whom?
Do you have security restrictions on who can enter/maintain data for
Procurement (e.g., by company, by cost center, by position)? Please
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Security describe restrictions.
(e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by
company, by cost center, by position)? Please describe restrictions.
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Security
Do you have security restrictions on who can run Procurement reports (by
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Security company, by cost center, by position)?
Do you run security reports on a regular basis for Procurement? Describe
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Security process and who runs reports.
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base Not module specific Security for Procurement? Please provide copy.
Is a buyer required to purchase from an approved, or 'certified' vendor?
Describe extent of these vendors (number, type, commodity, etc.).
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Buyers
Is there a pre-defined catalog or set of catalogs of items provided to
requisitioners that defines the items, costs, and sources eligible to be
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Requisitions ordered? If so, please describe the location of the catalog(s).
Is there a pre-defined exchange provided to requisitioners that defines the

items, costs, and sources eligible to be ordered? If so, please describe the
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Requisitions location of the catalog(s).
What is the basis for your vendor category breakdown?
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors
Who currently maintains the vendor files (Procurement or Accounts
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Vendors Payable)?
Do you have a single consolidated vendor list?
Do you have vendors listed in your files multiple times? Please describe
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors purpose.
How do you manage vendors with multiple addresses?
Do you have preferred vendors and how do you identify them?
How do you manage vendor numbering?
Do you put employees as vendors? If not, how do you pay employee
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors expenses?
Do you have a standard naming convention for vendors when the name is
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors like "John Smith"? Is it "Smith John" or "John Smith"?
Do you have shared vendors between companies? Provide listing?
How many vendors do you have?
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Vendors
What vendor analysis do you perform?
What vendor negotiating tools do you use?
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO Vendors
How are vendors categorized for financial tracking purposes?
Do you have a single consolidated vendor list for each legal entity/business
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP, PO Vendors or is it consolidated across all entities/businesses?
Do you track duplicate vendor information within the Payables system?
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP Other
Do you group vendors for payment purposes and how?
Do you differentiate vendor sites which can receive payments and sites
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP Vendors which cannot receive payments?
374357147.xls Page 137

Do you have a central registry of vendors that supports more than one
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base AP Disbursement business?
Do you provide vendors with access to their order data via the Internet? If
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, Web Suppliers Vendors not, is this a future need?
How do you enroll/register your vendors to have Internet access to your
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, Web Suppliers Vendors order data for them?
Do you require vendors to provide you with updates to their current PO's? If
(PR) Procurement Supplier Management and Evaluation Manage Supplier Base PO, SSP Vendors not, is this a future need?
(PD) Product Development What is the rate at which you introduce changes?
Design Engineering Not identified ENG Change Policy
(PD) Product Development Do you have a change control board or a configuration control group?
(PD) Product Development Do you use change requests as well as official change control orders?
(PD) Product Development Do you retain change control history?
(PD) Product Development Do you have a document control group?
(PD) Product Development How do you get document approvals?
Design Engineering Not identified NS Change Policy
(PD) Product Development How many different kinds of Bills of Material do you maintain?
(Manufacturing, Costed, Planned As-Built, As-Designed, As-Sold, Modular,
Design Engineering Not identified BOM Change Policy Model, Planning, etc.)
(PD) Product Development Does ECN Implementation increase the revision number or constitute a
Design Engineering Not identified BOM Change Policy different part number for the end product?
(PD) Product Development How many people initiate, process and implement ECNs?
Design Engineering Not identified BOM Change Policy
(PD) Product Development Do you comply with corporate level engineering changes?
Design Engineering Not identified BOM Change Policy
(PD) Product Development What is the typical lead time for implementing ECNs? This question may
Design Engineering Not identified BOM Change Policy depend on type of ECN.
(PD) Product Development How are engineering changes communicated to manufacturing, distribution,
Design Engineering Not identified BOM Change Policy order processing, shipping and other key organizations?
(PD) Product Development Do you create ECNs as a result of product failure, customer returns, or
Design Engineering Not identified BOM, ENG Change Policy purely from research and development? Describe this process.
(PD) Product Development Do you design for manufacturability or assembly?
Design Engineering Not identified BOM, ENG Change Policy
(PD) Product Development Do you follow form - fit - function rules of interchangeability?
Design Engineering Not identified BOM Control Rules
(PD) Product Development Do you manage engineering changes for configured product offerings?
Design Engineering Not identified NS Control Rules
(PD) Product Development Do you need to integrate changes in optioned bills of material with sales
Design Engineering Not identified BOM Control Rules order changes?
(PD) Product Development Do you use up all the material that you plan to obsolete?
(PD) Product Development What type of effectiveness do you use? (Date, Lot, Serial)
(PD) Product Development How do you deal with open shop orders when component revisions
Design Engineering Not identified ENG, WIP Control Rules change?
(PD) Product Development Do you differentiate between ECO and ECN, NORs, waivers?
Design Engineering Not identified ENG Control Rules
(PD) Product Development Do you create ECO's for items under Kanban control?
(PD) Product Development If yes, then how do you manage that?
(PD) Product Development Do you group similar products together into Product Families?
Design Engineering Not identified BOM, ENG Control Rules
(PD) Product Development Do you have a different process for items associated with Projects?
Design Engineering Not identified BOM, ENG, PA, PJM Control Rules
(PD) Product Development Do you need to do revision tracking for government manufacturing?
Design Engineering Not identified BOM, ENG Control Rules
(PD) Product Development To what level do you have to track revisions for government (documents or
Design Engineering Not identified BOM Control Rules parts)?
(PD) Product Development Do you build product if obsolete bills of material are required for a
Design Engineering Not identified BOM, WIP Control Rules production run? (Government build)
(PD) Product Development If engineering changes require different purchased parts of subassemblies,
how does the ECN initiate replacement part of purchase process?
Design Engineering Not identified BOM, ENG, MRP, PO Control Rules
(PD) Product Development How do you maintain your New Product Introduction data?
Design Engineering Not identified ALL Maintenance
(PD) Product Development How do you audit your New Product Introduction data?
Design Engineering Not identified ALL Maintenance
(PD) Product Development Which operations/processes do you want to streamline for New Product
Design Engineering Not identified ALL Other Introduction?
(PD) Product Development Which operations/processes do you want to eliminate for New Product
Design Engineering Not identified ALL Other Introduction?
(PD) Product Development Are there any time-intensive New Product Introduction
Design Engineering Not identified ALL Other operations/processes that need to be addressed?
(PD) Product Development Do you have security requirements on who can enter data for New Product
Design Engineering Not identified ALL Security Introduction? (e.g. by company? by cost center?)
374357147.xls Page 138

(PD) Product Development Do you have security reports on who can run New Product Introduction
Design Engineering Not identified ALL Security reports? (by company, by cost center etc.)
(PD) Product Development Will there need to be terminal security for New Product Introduction?
Design Engineering Not identified ALL Security
(PD) Product Development Do you run security reports on a regular basis for New Product Introduction?
Design Engineering Not identified ALL Security
(PD) Product Development Do you have documentation on your current system security requirements
Design Engineering Not identified ALL Security for New Product Introduction?
(PD) Product Development Map each GL user to a menu structure. Will any new ones need to be
Design Engineering Not identified ALL Security created for New Product Introduction?
(PD) Product Development Do you review requirements for validation rules, allowing certain New
Product Introduction accounts to be valid with only certain other values.
Design Engineering Not identified ALL Validation
(PD) Product Development Do you track the cost of a new product introduction separately from you
Design Engineering Not identified COST, ENG Costing established production costs?
(PD) Product Development How do you cost the new product?
Design Engineering Not identified COST, ENG, PO Costing
(PD) Product Development Do you establish a project for the new product?
Design Engineering Not identified PA, PJM Costing
(PD) Product Development Do you have an engineering production line for new products?
Design Engineering Not identified ENG ECN
(PD) Product Development BOM, ENG, INV, OE, Initiating New How often does your Company introduce new products?
Design Engineering Not identified WIP Products
(PD) Product Development Initiating New How many new products do you introduce over a fiscal year?
Design Engineering Not identified OE Products
(PD) Product Development Initiating New Do your customers drive the new product introduction?
Design Engineering Not identified OE Products
(PD) Product Development Initiating New Does your marketing department drive the new product introduction?
Design Engineering Not identified NS Products
(PD) Product Development Initiating New Does general technology change in your industry drive new product
Design Engineering Not identified ENG Products introduction?
(PD) Product Development How is the price of the product set?
Design Engineering Not identified COST, OE Pricing
(PD) Product Development Is the price set independent of the cost of manufacture?
(PD) Product Development Is the price set only on a competitive basis?
(PD) Product Development Do you have a new product procurement procedure?
Design Engineering Not identified ENG, PO Procurement
(PD) Product Development Do you usually have to buy new tooling for new product introduction?
Design Engineering Not identified PO Procurement
(PD) Product Development Do you have buyers and planners who work specifically with new product
Design Engineering Not identified INV, PO, MRP Procurement introduction?
(PD) Product Development Do your planners buy material based on a build forecast?
Design Engineering Not identified MPS Procurement
(PD) Product Development Do you allow enough lead-time for the planners and buyers to get in the
Design Engineering Not identified INV, PO, WIP Procurement correct material for the first production run?
(PD) Product Development Do you build prototypes?
Design Engineering Not identified WIP Prototype
(PD) Product Development Do you sell the prototypes?
Design Engineering Not identified OE Prototype
(PD) Product Development Do you do any design and prototyping prior to public announcements?
Design Engineering Not identified ENG, WIP Prototype
(PD) Product Development Who builds prototypes, Production or Engineering?
Design Engineering Not identified WIP Prototype
(PD) Product Development When do you release the new product to production?
Design Engineering Not identified OE Prototype
(PD) Product Development Do you have departments charge their time against these projects?
Design Engineering Not identified WIP Costing
(PD) Product Development How many significant upgrades have you done to your current product over
Design Engineering Not identified BOM, ENG, WIP ECN the past three years?
(PD) Product Development What business performance statistics do you monitor for Order Placement?
Design Engineering Not identified ALL Reporting
(PD) Product Development What are your Engineering Change reporting requirements with respect to
Document Release Not identified ALL Reporting summary or detail formats? Obtain report listing.
(PD) Product Development What reports do you currently generate to meet your Engineering Change
Document Release Not identified ALL Reporting be manual), user, frequency, number of copies.
(PD) Product Development Is there any Engineering Change reporting requirement that your current set
Document Release Not identified ALL Reporting of reports does not meet?
(PD) Product Development Are Engineering Change reports standard across multiple Sets of Books,
Document Release Not identified ALL Reporting for example, subsidiaries?
(PD) Product Development Are Engineering Change reports standard across multiple levels within a
Document Release Not identified ALL Reporting Set of Books, i e., divisions?
(PD) Product Development What account codes and/or descriptions are required on Engineering
Document Release Not identified ALL Reporting Change reports?
(PD) Product Development Do you provide a "key" of content/information somewhere on the
Document Release Not identified ALL Reporting Engineering Change report?
(PD) Product Development What Engineering Change reports are grouped together on a regular basis
Document Release Not identified ALL Reporting and printed in one print run?
374357147.xls Page 139

(PD) Product Development Who receives a copy of the Engineering Change reports?
Document Release Not identified ALL Reporting
(PD) Product Development What is the criteria for determining who should receive a copy of any
Document Release Not identified ALL Reporting Engineering Change report?
(PD) Product Development How do you update a Engineering Change reports distribution list?
(PD) Product Development Is the process to update a Engineering Change reports distribution list
Document Release Not identified ALL Reporting documented?
(PD) Product Development How long does it take to update a Engineering Change reports distribution
Document Release Not identified ALL Reporting list?
(PD) Product Development How long should it take to update a Engineering Change reports
Document Release Not identified ALL Reporting distribution list?
(PD) Product Development Who performs the tasks associated with updating a Engineering Change
Document Release Not identified ALL Reporting reports distribution list?
(PD) Product Development Is there any requirement for on-line (softcopy) distribution and/or remote
Document Release Not identified ALL Reporting location printing for Engineering Change reports?
(PD) Product Development Do some of these Engineering Change reports belong in report sets?
Document Release Not identified ALL Reporting Always being run together?
(PD) Product Development Do the separate business units run their own Engineering Change reports?
(PD) Product Development What type of printers do you run Engineering Change reports (including
(PD) Product Development Do you run Engineering Change reports for different companies or cost
Document Release Not identified ALL Reporting centers?
(PD) Product Development Do you have security requirements on who can enter data for Engineering
Document Release Not identified ALL Security Change? (e.g. by company? by cost center?)
(PD) Product Development Do you have security reports on who can run Engineering Change reports?
Document Release Not identified ALL Security (by company, by cost center etc.)
(PD) Product Development Will there need to be terminal security for Engineering Change?
Document Release Not identified ALL Security
(PD) Product Development Do you run security reports on a regular basis for Engineering Change?
Document Release Not identified ALL Security
(PD) Product Development Do you have documentation on your current system security requirements
Document Release Not identified ALL Security for Engineering Change?
(PD) Product Development Map each GL user to a menu structure. Will any new ones need to be
Document Release Not identified ALL Security created for Engineering Change?
(PD) Product Development Do you review requirements for validation rules, allowing certain
Engineering Change accounts to be valid with only certain other values.
Document Release Not identified ALL Validation
(PD) Product Development How do you maintain your Engineering Change data?
Product Maintenance Not identified ALL Maintenance
(PD) Product Development How do you audit your Engineering Change data?
Product Maintenance Not identified ALL Maintenance
(PD) Product Development Which operations/processes do you want to streamline for Engineering
Product Maintenance Not identified ALL Other Change?
(PD) Product Development Which operations/processes do you want to eliminate for Engineering
Product Maintenance Not identified ALL Other Change?
(PD) Product Development Are there any time-intensive Engineering Change operations/processes that
Product Maintenance Not identified ALL Other need to be addressed?
(PD) Product Development What business performance statistics do you monitor for Engineering
Product Maintenance Not identified ALL Reporting Change?
(PD) Product Development What are your Engineering Change reporting requirements with respect to
Product Maintenance Not identified ALL Reporting functional vs. foreign currencies?
(PD) Product Development How do you cost parts and labor for returned goods repairs?
Product Prototype Validation Manage Product Data NS Cost
(PD) Product Development Do you estimate the costs of repairs prior to the actual repair process? If so
Product Prototype Validation Manage Product Data NS Cost - please describe the estimation process.
(PD) Product Development Do you track the actual repair cost to the estimate? if so - please describe
the tracking process and what information or tools are used.
Product Prototype Validation Manage Product Data COST, WIP Cost
NOT MODULE What operations/processes (e.g., receiving inspection, SPC data logging,
Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC Other etc.) do you want to streamline for Quality Management?
NOT MODULE What operations/processes (e.g., incoming WIP inspection, etc.) do you
Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC Other want to eliminate for Quality Management?
NOT MODULE What time-intensive Quality Management operations/processes need to be
Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC Other addressed?
PO, QA, SERVICE, What Quality Management data do you maintain and how is it maintained?
Quality Management Corporate Quality Plan Not identified WIP Maintenance
PO, QA, SERVICE, How do you audit your Quality Management data?
Quality Management Corporate Quality Plan Not identified WIP Maintenance
Does a current process baseline already exist for the Quality Management
Quality Management Corporate Quality Plan Not identified QA ALL processes? If so, please provide copy.
Do Quality Management policies, procedures and work instructions exist? If
Quality Management Corporate Quality Plan Not identified QA ALL so, please provide sample.
What group/organization is the primary customer for this Quality
Quality Management Corporate Quality Plan Not identified QA ALL Management process? Secondary customer(s)?
Quality Management Corporate Quality Plan Not identified QA ALL What is/are the key output(s) of the Quality Management process?
PO, QA, SERVICE, What request or event launches the Quality Management processes?
Quality Management Corporate Quality Plan Not identified WIP ALL Please provide listing.
374357147.xls Page 140

How does the customer recognize that the process has been completed
Quality Management Corporate Quality Plan Not identified QA ALL (e.g., reports, alerts, etc.)?
NOT MODULE What are the business functions that must be accomplished in order to
Quality Management Corporate Quality Plan Not identified SPECIFIC ALL complete the process?
List and classify each business function by type (a combination of Manual or
NOT MODULE System-assisted, and Internal or External) and responsible agent (owner).
Quality Management Corporate Quality Plan Not identified SPECIFIC ALL
NOT MODULE What decision steps are involved in the process, what are the outcomes
Quality Management Corporate Quality Plan Not identified SPECIFIC ALL and % likelihood for each outcome?
NOT MODULE What are the key decisions that drive the process?
Create a pareto chart of causes or decision drivers of outcomes ("x" % of
Quality Management Corporate Quality Plan Not identified QA ALL the time "y" happens because...).
NOT MODULE What are the policies that govern how the process will function?
NOT MODULE What are the constraints that limit or control the process?
NOT MODULE Do standards exist for process steps?
What are the system transactions (list by "type" such as: control, status,
PO, QA, SERVICE, movement, logistics, change, quality, balancing and reconciliation)?
Quality Management Corporate Quality Plan Not identified WIP ALL
Quality Management Corporate Quality Plan Not identified QA ALL What is the primary information captured and used?
PO, QA, SERVICE, What is the source of each set of key information?
PO, QA, SERVICE, What are the data capture methods?
Quality Management Corporate Quality Plan Not identified QA ALL Does a schematic exist that depicts all storage points for material?
Does a schematic exist that depicts all storage points for information?
Quality Management Corporate Quality Plan Not identified QA ALL
NOT MODULE What types of security and controls are used regarding key information?
PO, QA, SERVICE, How is data entry audited?
What are the activity drivers and how are they measured and valued?
Quality Management Corporate Quality Plan Not identified QA ALL
NOT MODULE Where are the process bottlenecks?
NOT MODULE What are representative transaction volumes for key process steps?
NOT MODULE What are the drivers of transaction volume surge and peak loads?
NOT MODULE How stable is the transaction throughput?
NOT MODULE What are the opportunities for improving the process?
NOT MODULE Where are the current weak areas?
PO, QA, SERVICE, What are the redundancies (particularly data entry)?
What are the reasons for acquiring the new application system relevant to
Quality Management Corporate Quality Plan Not identified QA ALL this business area?
What families of products or inputs carry the most value through the
Quality Management Corporate Quality Plan Not identified QA ALL process?
PO, QA, SERVICE, Collect Quality How do you integrate your quality system(s) with other operating
Quality Management Corporate Quality Plan Not identified WIP Results subsystems (like Purchasing, Inventory, Manufacturing, etc.)?
PO, QA, SERVICE, Collect Quality What are the operating systems transactions from which quality results
Quality Management Corporate Quality Plan Not identified WIP Results must be collected?
PO, QA, SERVICE, Collect Quality Describe how quality results must be collected in "background" (i.e. no
Quality Management Corporate Quality Plan Not identified WIP Results operator intervention)?
Collect Quality Describe the procedure and level of difficulty encountered when new quality
Quality Management Corporate Quality Plan Not identified QA Results collection elements must be added to existing plans.
PO, QA, SERVICE, Are field info (like returns) incorporated?
Quality Management Corporate Quality Plan Not identified WIP Return Material
PO, QA, SERVICE, What is the linkage between service systems, RMAs and serialized items?
PO, QA, SERVICE, Will you accept obsolete products for return?
Quality Management Corporate Quality Plan Not identified AP, QA Adjust Accounts Do you automatically take credit for returned goods in payables?
Enhance Quality How are quality collection plans revised, improved and generally updated
Quality Management Corporate Quality Plan Not identified QA Collection Plans based on corrective action cycles?
Enhance Quality To what extent can collection plans be user-defined (including key
Quality Management Corporate Quality Plan Not identified QA Collection Plans information)?
Quality Management Corporate Quality Plan Not identified QA Specifications Do you maintain Specifications by Item & Operation?
Quality Management Corporate Quality Plan Not identified QA Specifications Do you maintain Specifications by input characteristic?
Do you maintain Specifications by a combination of Item and input
Quality Management Corporate Quality Plan Not identified QA Specifications characteristic? Supplier? Customer?
Is it necessary to store schematics and other drawings on-line as electronic
Quality Management Corporate Quality Plan Not identified QA Specifications documents for inspection purposes?
374357147.xls Page 141

Do you maintain on-line specifications using: target values? Validation
Quality Management Corporate Quality Plan Not identified QA Specifications ranges? Lists of values?
Do you have the capability to determine what quality characteristics must be
Quality Management Corporate Quality Plan Not identified QA Collection Plans entered based on other entries or actions?
Do you reuse system-assisted, pre-built Quality Plans to simplify receiving
Quality Management Corporate Quality Plan Not identified QA Collection Plans inspection?
What are the important characteristics and elements you plan to collect?
(class by type: identification, reference, variables, attributes)
Quality Management Corporate Quality Plan Not identified QA Collection Plans
Is data gathering restricted to subsets by family or other grouping to reduce
Quality Management Corporate Quality Plan Not identified QA Collection Plans volume?
To what extent can elements be user-defined on collection plans (including
Quality Management Corporate Quality Plan Not identified QA Collection Plans lengths and precision, and validation logic)?
Must users develop collection plans that vary by site or organization for the
Quality Management Corporate Quality Plan Not identified QA Collection Plans same transaction?
Quality Management Corporate Quality Plan Not identified QA History To what other systems is quality information exported?
NOT MODULE How do you determine which products and business processes require
Quality Management Corporate Quality Plan Not identified SPECIFIC Management quality control and reporting?
How does the quality management system interface with total preventive
Quality Management Corporate Quality Plan Not identified QA Management and predictive maintenance programs?
Do you have security restrictions on who can enter data for Quality
PO, QA, SERVICE, Management? (e.g., by company, by cost center, by position)? Please
Quality Management Quality Compliance Mgmt Not identified WIP Security describe restrictions.

(e.g., place or release quality holds, reject lots, etc.) for Quality
Management (e.g., by company, by cost center, by position)? Please
PO, QA, SERVICE, describe restrictions.
Quality Management Quality Compliance Mgmt Not identified WIP Security
Do you have security restrictions on who can run Quality Management
reports (e.g., by company, by cost center, by position, etc.)?
Quality Management Quality Compliance Mgmt Not identified QA Security
PO, QA, SERVICE, Will there need to be terminal security for Quality Management?
Quality Management Quality Compliance Mgmt Not identified WIP Security
Do you run security reports on a regular basis for Quality Management?
Quality Management Quality Compliance Mgmt Not identified QA Security Describe process and who runs reports.
NOT MODULE Do you have documentation on your current system security requirements
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Security for Quality Management? Please provide copy.
NOT MODULE trained). Will any new menus need to be created for Quality Management?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Security
Do you review requirements for validation rules, allowing certain Quality
Management accounts to be valid with only certain other values.
Quality Management Quality Compliance Mgmt Not identified QA Validation
PO, QA, SERVICE, What technology and tools are needed at the business function (process
Quality Management Quality Compliance Mgmt Not identified WIP ALL step) level for data gathering, measurement or inspection?
NOT MODULE What are the control points for performance measurement and
Quality Management Quality Compliance Mgmt Not identified SPECIFIC ALL management? Status? Value? Location?
NOT MODULE How do you measure value for key process steps?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC ALL
NOT MODULE How do you measure efficiency?
NOT MODULE How do you measure response or service to the customer?
NOT MODULE How do you measure the stability of key process steps?
Monitor In-process Do you monitor serial cycle history (like multiple passes through testing or
Quality Management Quality Compliance Mgmt Not identified QA controls debugging)?
Monitor In-process Do you maintain statistical process controls (SPC)?
Quality Management Quality Compliance Mgmt Not identified QA controls
Monitor In-process Do you maintain SPC for supplier production processes?
Monitor In-process What are the key variables and attributes that are monitored during
Quality Management Quality Compliance Mgmt Not identified QA controls production?
Monitor In-process To what extent are Cp, Cpk and other process capability statistics
Quality Management Quality Compliance Mgmt Not identified QA controls maintained and used?
Monitor In-process To what extent are correlation statistics maintained?
Monitor In-process How do you alert the appropriate personnel when quality nonconformance
Quality Management Quality Compliance Mgmt Not identified QA controls occurs?
Monitor In-process Does the quality system take or recommend action based on sampling or
Quality Management Quality Compliance Mgmt Not identified QA controls analysis of a series of outputs?
PO, QA, SERVICE, Collect Quality How is failure data collected? What % is being entered manually?
Quality Management Quality Compliance Mgmt Not identified WIP Results
PO, QA, SERVICE, Collect Quality Do you collect information "on everything", and not just failures (tests run,
Quality Management Quality Compliance Mgmt Not identified WIP Results environmental factors, etc.)?
PO, QA, SERVICE, Collect Quality Do you collect time-to-failure statistics?
PO, QA, SERVICE, Collect Quality Is the current system transparent across suppliers (for both collection and
Quality Management Quality Compliance Mgmt Not identified WIP Results reporting)?
PO, QA, SERVICE, Collect Quality Do current procedures call for logging time spent debugging or
Quality Management Quality Compliance Mgmt Not identified WIP Results troubleshooting failures?
374357147.xls Page 142

When gathering quality collection results from test or other automated
PO, QA, SERVICE, Collect Quality equipment, how do you filter, screen or otherwise avoid a lot of unimportant
Quality Management Quality Compliance Mgmt Not identified WIP Results excess data?
PO, QA, SERVICE, Collect Quality Do you need to be able to back out any collected results?
Collect Quality Is Cycle time a quality collection element?
Quality Management Quality Compliance Mgmt Not identified QA Results
PO, QA, SERVICE, Collect Quality How do you gather failure analysis data from Suppliers and translate codes
Quality Management Quality Compliance Mgmt Not identified WIP Results between systems?
Collect Quality Are collection elements derived from other elements (like Symptom Code
Quality Management Quality Compliance Mgmt Not identified QA Results from comparison of results to specs)?
Collect Quality Is the current system able to auto-populate collection elements?
Collect Quality Are collection elements ever calculated as a function of other elements (in
Quality Management Quality Compliance Mgmt Not identified QA Results addition to constants)?
Collect Quality Do you capture and report Supplier process factors that are affecting
Quality Management Quality Compliance Mgmt Not identified QA Results product quality?
PO, QA, SERVICE, Collect Quality What collection import programs are in use?
Are inspection control areas organized in these ways: internal (for
characteristics), external (like packaging and handling), source process and
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect administrative process (documentation)?
NOT MODULE Are test and inspection instructions available at critical steps throughout the
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Test/Inspect supply chain?
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What sampling programs are in-place and what is their basis?
What types of "holds" are used after a quality event has occurred and
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect before disposition is made?
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What criteria is used to "pass" material during inspection?
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect What percent of material passes during the first inspection?
Quality Management Quality Compliance Mgmt Not identified QA Test/Inspect Do you track "first-pass" inspection?
Diagnose Quality Does the system prompt suggested test or debug steps based on
Quality Management Quality Compliance Mgmt Not identified QA Event preliminary collection results?
Diagnose Quality How is the Supplier quality event capture through corrective action
Quality Management Quality Compliance Mgmt Not identified QA Event managed?
Diagnose Quality Are action rules and systematic notifications used when in-house quality
Quality Management Quality Compliance Mgmt Not identified QA Event events occur? Are these filtered by parameters in any way?
How are material review board workflows enabled?
NOT MODULE Disposition non-
Quality Management Quality Compliance Mgmt Not identified SPECIFIC conforming material
Are responsibilities for dispositioning nonconformances established by
NOT MODULE Disposition non- name? Department? Role?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC conforming material
What percentage of material is returned for re-work?
Disposition non-
Quality Management Quality Compliance Mgmt Not identified QA conforming material
What percentage of material is scrapped?
Disposition non-
How long does it take you to disposition discrepant material?
Disposition non-
NOT MODULE What are the policies governing repair vs. replace?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Repair or Replace
Take Corrective Is the corrective action loop closure automated or based heavily on manual
Quality Management Quality Compliance Mgmt Not identified QA Action methods and transmittal of hard-copy forms?
Take Corrective Is the corrective action loop based on any workflow technology?
Quality Management Quality Compliance Mgmt Not identified QA Action
Take Corrective To what extent are system-based supplier certification records maintained?
Do you track corrective actions from MRB or Supplier audit event through
Take Corrective analysis, action, change control (like ECO) and pre-control planning?
Take Corrective Do you need to collect Symptom, Cause and Action codes along the
Quality Management Quality Compliance Mgmt Not identified QA Action corrective action loop?
NOT MODULE Take Corrective Do all process outputs serve as events for other quality or management
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Action processes?
Take Corrective Do you measure re-work production volumes or costs?
Take Corrective Do you do re-work off-line or during production?
Quality Management Quality Compliance Mgmt Not identified QA, WIP Action
NOT MODULE Capture Cost of What are the components of enterprise wide quality costs and how are they
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Quality gathered (including sources)?
Capture Cost of Do you collect actual costs for re-work and repair orders?
Quality Management Quality Compliance Mgmt Not identified COST, QA Quality
Capture Cost of How do you cost parts and labor for repairs to returned repairs?
Quality Management Quality Compliance Mgmt Not identified COST, QA Quality
Analyze Quality Does failure-based system cover in-house as well as Suppliers so that a
Quality Management Quality Compliance Mgmt Not identified QA Results total picture (denominator) of production can be captured?
Analyze Quality Is there an integration with generalized reporting, especially graphics,
Quality Management Quality Compliance Mgmt Not identified QA Results paretos, etc.?
374357147.xls Page 143

Analyze Quality Do you track PPM (parts per million) tracking the business functions?
Analyze Quality Are Pareto charts produced like: assembly type by diagnostic symptom?
PO, QA, SERVICE, Analyze Quality Is there product line quality information retrieval without resorting to manual
Quality Management Quality Compliance Mgmt Not identified WIP Results entry?
Analyze Quality For Pareto charting, can you perform an initial selection to determine a
Quality Management Quality Compliance Mgmt Not identified QA Results subset from the universe of parts to include?
Analyze Quality Do time series charts include USL/LSL and UCL/LCL lines?
Analyze Quality Is it necessary to plot multiple characteristics on the same time series chart?
Analyze Quality What out-of-control conditions do you monitor (and what patterns) on
Quality Management Quality Compliance Mgmt Not identified QA Results control charts?
Analyze Quality Must collections plans be grouped for reporting purposes?
Analyze Quality Is it necessary to be able to report/chart/query results from a "list" of quality
Quality Management Quality Compliance Mgmt Not identified QA Results Collection Plans rather than from just one plan at a time?
Analyze Quality Does current charting system print multiple charts on the same page?
NOT MODULE Analyze Quality Is it necessary to consolidate across systems?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Results
Analyze Quality To what extent are Serial/Lot history records maintained?
Analyze Quality Is serial genealogy a business requirement?
Analyze Quality Do you currently report total defects per unit and defects per million for each
Quality Management Quality Compliance Mgmt Not identified QA Results Supplier-related material transaction?
Analyze Quality Are failure analyses reported by problem and product?
Are there delays between quality event occurrence and reporting/analysis?
PO, QA, SERVICE, Analyze Quality What are the average delays by: reason? Product Family? Process?
Analyze Quality What are the primary quality analysis reports in use? How are they used?
Quality Management Quality Compliance Mgmt Not identified QA Results By whom? Frequency?
Are variable inspection modes limited to first article or is 100% inspection
Quality Management Quality Compliance Mgmt Not identified QA Specifications used?
Do you maintain USL/LSL and UCL/LCL ranges on-line, and, if so, for what
Quality Management Quality Compliance Mgmt Not identified QA Specifications elements or characteristics are they maintained?
Do you need the results on quality collection to initiate another program (like
Quality Management Quality Compliance Mgmt Not identified QA Collection Plans transfer material to a hold area (subinventory)?
Must it be possible to link collection results together (for instance to
Quality Management Quality Compliance Mgmt Not identified QA Collection Plans calculate yield across several alternate paths within a routing)?
To what extent are systematic incoming inspection quality collection plans
Quality Management Quality Compliance Mgmt Not identified QA Collection Plans used to inspect Supplier products?
What are the types of predefined actions you can specify to be taken based
on quality events (electronic mail, alerts, display to operator, etc.)?
Quality Management Quality Compliance Mgmt Not identified QA Collection Plans
Do you capture Supplier site and process audit results (Non-conformance,
Quality Management Quality Compliance Mgmt Not identified QA Process Audit Corrective Actions)?
Quality Management Quality Compliance Mgmt Not identified QA ASL How do authorized supplier lists tie in with the quality system?
Do you maintain Supplier certification status optionally at site, site-product
Quality Management Quality Compliance Mgmt Not identified QA ASL and site-process levels?
Do you have difficulty viewing Serial or Lot history with the current system?
Quality Management Quality Compliance Mgmt Not identified QA History
Quality Management Quality Compliance Mgmt Not identified QA History Is it necessary to be able to maintain "history" records?
Do you maintain quality event and corrective action history for
Serial/Lot/Item from receiving through WIP, rework, finished goods and
Quality Management Quality Compliance Mgmt Not identified QA History material returns?
When characteristics or elements are no longer tracked, what happens to

Quality Management Quality Compliance Mgmt Not identified QA History history? How is further input prevented?
What are the key indicators that are measured with the domain of the
Quality Management Quality Compliance Mgmt Not identified QA Management quality management system?
PO, QA, SERVICE, What is the frequency of data collection and reporting by representative
Quality Management Quality Compliance Mgmt Not identified WIP Management product? Family of products? Business process?
NOT MODULE How are reporting responsibilities assigned?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Management
NOT MODULE What are the drivers for updating reporting requirements?
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Management
Quality Management Quality Compliance Mgmt Not identified QA Management How do you manage and control quality information dissemination?
Does operating policy support concurrent engineering methods by linking
Supplier-generated quality characteristics and specifications plus Supplier
corrective action history to Engineering prototype development?
Quality Management Quality Compliance Mgmt Not identified ENG, QA Management
NOT MODULE Do you compare quality trends to trends in productivity, supplier
Quality Management Quality Compliance Mgmt Not identified SPECIFIC Management compliance, plant and equipment utilization and custom satisfaction?
Quality Management Quality Compliance Mgmt Not identified QA Management Are quality control programs linked with design-of-experiments?
Quality Management Quality Compliance Mgmt Not identified QA Management Do you segregate suspect material for planning purposes?
Do you segregate suspect material for costing and/or scrapping purposes?
Quality Management Quality Compliance Mgmt Not identified QA Management
374357147.xls Page 144

What applications/methods are you using for placing orders and order
Sales Management Quote and Contract Management Quote Management ALL General fulfillment?
What approvals are required for quotes?
Sales Management Quote and Contract Management Quote Management Oracle Sales Quotes
How do you generate quotes?
Are there product configuration requirements for quoting?
Are sales reps allowed to override pricing?
Can a Sales Rep produce a quote and or a sales order on a customer site
Sales Management Quote and Contract Management Quote Management Mobile Visits
Do you discount by line, volume, and/or the total quote?
Does the Sales Rep have to print a quote or sales order on customer site
Sales Management Quote and Contract Management Quote Management Mobile Visits
Does your salesforce create quotes? Provide examples of existing quotes?
How are price lists organized? Please provide a sample of all price lists
Sales Management Quote and Contract Management Quote Management Oracle Sales, OM Quotes currently being used?
How long is a quote valid and what documents accompany a quote?
Sales Management Quote and Contract Management Quote Management Oracle Sales Quotes Provide examples of each.
How many different price lists do you have and how often are they updated?
Sales Management Quote and Contract Management Quote Management Oracle Sales, OM Quotes
How many quotes are created for a single opportunity typically?
Opportunity How many accounts and contacts to you anticipate tracking?
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management
Contact What type of company or account information do you track for
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management prospects/customers?
Contact What type of company or account information do you track for customers?
Contact What type of contact information do you track?
Contact How does account and contact information get entered into the current
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management system?
Contact How does account and contact information get updated in the current
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management system?
Do you currently have a system for purging account and contact
Contact information? If so, what is the criteria for purging the information? Is it
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management archived?
Contact Who needs to access account and contact information? Where do they
Sales Management Sales Administration Account Knowledge Management Oracle Sales Management access the information from (i.e. home, office, hotel)?
Contact How do you currently control account or contact duplication?
Contact How many accounts and contacts do you anticipate tracking?
Sales Management Sales Administration Compensation Management OSC Commissions Do you pay commissions?
Sales Management Sales Administration Compensation Management OSC Commissions Do you recognize commissions at time of booking?
Sales Management Sales Administration Compensation Management OSC Commissions Do you split commissions?
Sales Management Sales Administration Compensation Management OSC Commissions Which commissions system do you use?
Sales Management Sales Administration Compensation Management OSC Maintenance How do you maintain your Sales Compensation data?
Sales Management Sales Administration Compensation Management OSC Maintenance How do you audit your Sales Compensation data?
Which operations/processes do you want to streamline for Sales
Sales Management Sales Administration Compensation Management OSC Operations Compensation?
Which operations/processes do you want to eliminate for Sales
Sales Management Sales Administration Compensation Management OSC Operations Compensation?
Are there any time-intensive Sales Compensation operations/processes
Sales Management Sales Administration Compensation Management OSC Operations that need to be addressed?
How do you open/close an accounting period for Sales Compensation?
Sales Management Sales Administration Compensation Management OSC Period Close
Is the schedule to open/close an accounting period for Sales Compensation
Sales Management Sales Administration Compensation Management OSC Period Close documented?
How long does it take to open/close an accounting period for Sales
Sales Management Sales Administration Compensation Management OSC Period Close Compensation?
How long should it take to open/close an accounting period for Sales
Sales Management Sales Administration Compensation Management OSC Period Close Compensation?
Is closing an accounting period for Sales Compensation a hard close or a
Sales Management Sales Administration Compensation Management OSC Period Close soft close?
How are adjustments to closed periods for Sales Compensation handled?
Sales Management Sales Administration Compensation Management OSC Period Close
Who performs the tasks associated with opening/closing an accounting
Sales Management Sales Administration Compensation Management OSC Period Open period for Sales Compensation?
Sales Management Sales Administration Compensation Management OSC Reporting for Sales Compensation?
What business performance statistics do you monitor for Sales
Sales Management Sales Administration Compensation Management OSC Reporting Compensation?
What are your Sales Compensation reporting requirements with respect to
Sales Management Sales Administration Compensation Management OSC Reporting functional vs. foreign currencies?
374357147.xls Page 145

What reports do you currently generate to meet your Sales and Sales
Compensation reporting requirements? Provide examples of each. Include
source, user, frequency, number of copies, level of importance.
Sales Management Sales Administration Compensation Management OSC Reporting
Is there any Sales Compensation reporting requirement that your current
Sales Management Sales Administration Compensation Management OSC Reporting set of reports does not meet?
Are Sales Compensation reports standard across multiple Sets of Books,
Sales Management Sales Administration Compensation Management OSC Reporting for example, subsidiaries?
Are Sales Compensation reports standard across multiple levels within a
Sales Management Sales Administration Compensation Management OSC Reporting Set of Books, i e., divisions?
What account codes and/or descriptions are required on Sales
Sales Management Sales Administration Compensation Management OSC Reporting Compensation reports?
Do you provide a "key" of content/information somewhere on the Sales
Sales Management Sales Administration Compensation Management OSC Reporting Compensation report?
What Sales Compensation reports are grouped together on a regular basis
Sales Management Sales Administration Compensation Management OSC Reporting and printed in one print run?
Sales Management Sales Administration Compensation Management OSC Reporting Who receives a copy of the Sales Compensation reports?
What is the criteria for determining who should receive a copy of any Sales
Sales Management Sales Administration Compensation Management OSC Reporting Compensation report?
Sales Management Sales Administration Compensation Management OSC Reporting How do you update a Sales Compensation reports distribution list?
Is the process to update a Sales Compensation reports distribution list
Sales Management Sales Administration Compensation Management OSC Reporting documented?
How long does it take to update a Sales Compensation reports distribution
Sales Management Sales Administration Compensation Management OSC Reporting list?
How long should it take to update a Sales Compensation reports
Sales Management Sales Administration Compensation Management OSC Reporting distribution list?
Who performs the tasks associated with updating a Sales Compensation
Sales Management Sales Administration Compensation Management OSC Reporting reports distribution list?
Do some of these Sales Compensation reports belong in report sets?
Sales Management Sales Administration Compensation Management OSC Reporting Always being run together?
What type of printers do you run Sales Compensation reports (including
Sales Management Sales Administration Compensation Management OSC Reporting
Do you run Sales Compensation reports for different companies or cost
Sales Management Sales Administration Compensation Management OSC Reporting centers?
Do you have security requirements on who can enter data for Sales
Sales Management Sales Administration Compensation Management OSC Security Compensation? (e.g. by company? by cost center?)
Do you have security reports on who can run Sales Compensation reports?
Sales Management Sales Administration Compensation Management OSC Security (by company, by cost center etc.)
Sales Management Sales Administration Compensation Management OSC Security Will there need to be terminal security for Sales Compensation?
Do you run security reports on a regular basis for Sales Compensation?
Sales Management Sales Administration Compensation Management OSC Security
Sales Management Sales Administration Compensation Management OSC Security for Sales Compensation?
Sales Management Sales Administration Compensation Management OSC Commissions How are you currently paying commissions?
What is the source of transactions you pay commissions from? Oracle
Apps, other apps, or custom apps? Is it integrated with your current
Sales Management Sales Administration Compensation Management OSC Commissions system?
Can you bring over all the relevant data from your receivables application?
Sales Management Sales Administration Compensation Management OSC, AR Commissions Ex: Rep, date, amount, product.
Sales Management Sales Administration Compensation Management OSC, AR Commissions Roughly how many lines will come over in an average month?
How many different products and/or services do you compensate your
Sales Management Sales Administration Compensation Management OSC Commissions salesforce on? Can these be hierarchically ordered?
In which application are salesreps assigned to orders? How are they
Sales Management Sales Administration Compensation Management Oracle Sales Commissions assigned?
Sales Management Sales Administration Compensation Management OSC Commissions How many and what types of manual adjustments do you make?
Does your order entry system allow multiple reps per line, either as a split or
Sales Management Sales Administration Compensation Management OSC Commissions as a double comp situation?
At what point in the order cycle do you pay commissions: Booking, invoice,
Sales Management Sales Administration Compensation Management OSC Commissions payment etc.
Sales Management Sales Administration Compensation Management OSC Comp Plan Do sales managers receive roll up credit from their subordinates?
How many different kinds of compensation plans are there for your
Sales Management Sales Administration Compensation Management OSC Comp Plan salesforce?
Sales Management Sales Administration Compensation Management OSC Commissions Could 2 sales reps on the same plan have different rates?
Sales Management Sales Administration Compensation Management OSC Comp Plan What is the duration of your comp plans (annual, bi-annual)?
Are commissions paid at a flat rate or are the plans based on a tiered
Sales Management Sales Administration Compensation Management OSC Comp Plan approach?
Do you allow your sales reps to receive draws? If so, are they recoverable
Sales Management Sales Administration Compensation Management OSC Comp Plan or non-recoverable?
Do you pay independent agents such as resellers or vendors
Sales Management Sales Administration Compensation Management OSC Comp Plan commissions?
Sales Management Sales Administration Compensation Management OSC Comp Plan Do you pay rebates to customers?
What do you base a sales reps commission rate on? Dollars sold, units, %
Sales Management Sales Administration Compensation Management OSC Comp Plan discount given, margin?
Sales Management Sales Administration Compensation Management OSC Comp Plan Are reps paid on booking, invoice or payment? Other?
Are bonuses based on subjective or objective criterion? What are the
Sales Management Sales Administration Compensation Management OSC Comp Plan objective bonuses based on (P&Ls, margin etc.)?
Sales Management Sales Administration Compensation Management OSC Comp Plan Are there commonalities across plans? Shared elements?
Sales Management Sales Administration Compensation Management OSC Comp Plan Are different lines of business incented differently?
Sales Management Sales Administration Compensation Management OSC Commissions How often do you pay commissions, bonuses, draws, etc.?
374357147.xls Page 146

Sales Management Sales Administration Compensation Management OSC, AP Commissions What application do you use to pay (not calculate) commissions?
How many different reps do you pay through your compensation system?
Sales Management Sales Administration Compensation Management OSC Organization
Is it possible that the same deal could roll up to two different reps in the
Sales Management Sales Administration Compensation Management OSC Organization same management chain?
Sales Management Sales Administration Compensation Management OSC Organization Will OSC be implemented at multiple sites?
Sales Management Sales Administration Compensation Management OSC Reporting What are your commissions reporting requirements for Sales?
Will anyone other than the comp analysts have access to commissions
Sales Management Sales Administration Compensation Management OSC Reporting data?
Do you have a requirement for OSC to touch the GL (accruals,
Sales Management Sales Administration Compensation Management OSC Reporting adjustments)?
Approximately, how long does the collection process take before
Sales Management Sales Administration Compensation Management OSC Operations completion?
Sales Management Sales Administration Compensation Management OSC Comp Plan Can sales management make changes to comp plans easily?
Sales Management Sales Administration Compensation Management OSC Comp Plan Do you use formulas to calculate commissions?
Sales Management Sales Administration Compensation Management OSC Commissions Do your sales people understand how they are paid?
How do you determine which rep(s) should get credit for a sale? Is that
information entered manually or determined automatically through a rule-
based system? If determined automatically, please specify rules.
Sales Management Sales Administration Compensation Management OSC Commissions
Sales Management Sales Administration Compensation Management Telesales Telesales How does your company monitor telesales agent performance?
How many people at your company handle the sales compensation
Sales Management Sales Administration Compensation Management OSC Organization function?
How often do you collect transactions that you pay commisions? E.g., daily,
Sales Management Sales Administration Compensation Management OSC Operations weekly, monthly.
Sales Management Sales Administration Not identified Oracle Sales Maintenance How do you maintain your Sales data?
Sales Management Sales Administration Not identified Oracle Sales Maintenance How do you audit your Sales data?
Sales Management Sales Administration Not identified Oracle Sales Operations Which operations/processes do you want to streamline for Sales?
Sales Management Sales Administration Not identified Oracle Sales Operations Which operations/processes do you want to eliminate for Sales?
Are there any time-intensive Sales operations/processes that need to be
Sales Management Sales Administration Not identified Oracle Sales Operations addressed?
Do you have security requirements on who can enter data for Sales? (e.g.
Sales Management Sales Administration Not identified Oracle Sales Security by company? by cost center?)
Do you have security reports on who can run Sales reports? (by company,
Sales Management Sales Administration Not identified Oracle Sales Security by cost center etc.)
Sales Management Sales Administration Not identified Oracle Sales Security Will there need to be terminal security for Sales?
Sales Management Sales Administration Not identified Oracle Sales Security Do you run security reports on a regular basis for Sales?
Sales Management Sales Administration Not identified Oracle Sales Security for Sales?
Do you review requirements for validation rules, allowing certain Sales
Sales Management Sales Administration Not identified Oracle Sales Validation accounts to be valid with only certain other values.
What was the reason for purchasing/upgrading to this Oracle Sales
Sales Management Sales Administration Not identified Oracle Sales General application?
Sales Management Sales Administration Not identified Oracle Sales General What is the purpose of the relevant Sales systems/processes?
What is the origin of the relevant Sales systems/processes (vendor or in-
Sales Management Sales Administration Not identified Oracle Sales General house)?
Is there an existing entity relationship (E-R) diagram of the current Sales
Sales Management Sales Administration Not identified Oracle Sales General application?
Sales Management Sales Administration Not identified Oracle Sales General Is there an existing diagram of the current Sales processes?
Sales Management Sales Administration Not identified Oracle Sales General What is your current Sales application?
What sales related business areas and/or operations are targeted for
Sales Management Sales Administration Not identified ALL General improvement?
What sales related business areas and/or operations are targeted for re-
Sales Management Sales Administration Not identified ALL General engineering? List their priority?
How do you see the application resolving your current deficiencies/issues in
Sales Management Sales Administration Not identified Sales General Sales?
Can you provide a system flow diagram of connectivity between your core
Sales Management Sales Administration Not identified ALL General business applications?
What type of information is exchanged between the current Sales
Sales Management Sales Administration Not identified ALL General application and your other systems/processes?
between Sales and other connected/interfaced systems?
Sales Management Sales Administration Not identified ALL General
What are your requirements for importing and exporting data from Sales?
Sales Management Sales Administration Not identified Oracle Sales General
What are your on-line help/documentation requirements for Sales
Sales Management Sales Administration Not identified Sales General applications?
What sales related manual operations/processes do you need to automate?
Sales Management Sales Administration Not identified Sales General
Sales Management Sales Administration Not identified Sales General What Sales historical information do you currently maintain?
Sales Management Sales Administration Not identified ALL General What types of PCs do the users have?
Sales Management Sales Administration Not identified ALL General What word processing package do the users use?
Sales Management Sales Administration Not identified ALL General What other Oracle applications do you have?
What are your language/Global requirements? Do you have accounts
spanning multiple countries where language and character sets need to be
Sales Management Sales Administration Not identified ALL General considered?
Sales Management Sales Administration Not identified ALL General What Communications hardware/software will the users be using?
Sales Management Sales Administration Not identified All Organization Do you have any multiple currency requirements?
Sales Management Sales Administration Not identified All Organization Do you have any multi-org requirements?
Sales Management Sales Administration Not identified Telesales Telesales How do you route sales calls?
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Sales Management Sales Administration Not identified Oracle Sales Reporting How long does it take to update a Sales report's distribution list?
Sales Management Sales Administration Not identified OC Pricing Are all customers attached to a price list?
Are there any other high level requirements that you want to discuss?
Sales Management Sales Administration Not identified ALL General
Sales Management Sales Administration Not identified OC Pricing Can price lists be overridden?
Describe any current features or functions of your application/system
Sales Management Sales Administration Not identified ALL Security security?
Sales Management Sales Administration Not identified OC Sales Do you accept configured orders?
Sales Management Sales Administration Not identified OC Sales Do you allow partial payment of invoices?
Sales Management Sales Administration Not identified OC Sales Do you check Available to Promise prior to quoting ship date?
Do you currently have any limits on your system to prevent unauthorized
Sales Management Sales Administration Not identified ALL Security use?
Customer Do you default other information (I.e., payment terms, shipping, tax) at the
Sales Management Sales Administration Not identified OC Information customer level?
Sales Management Sales Administration Not identified OC Sales Do you enter customer information while on the phone?
Sales Management Sales Administration Not identified OC Product Types Do you give the customers a ship date while on the phone?
Sales Management Sales Administration Not identified OC Sales Do you handle orders from unknown customers?
Sales Management Sales Administration Not identified OC Sales Do you have customers that order for other customers?
Sales Management Sales Administration Not identified OC Pricing Do you have default price lists?
Sales Management Sales Administration Not identified OC Pricing Do you have promotional discounts?
Do you have rule based pricing? (e.g., CPU model, monitor, keyboard)
Sales Management Sales Administration Not identified OC Pricing
Sales Management Sales Administration Not identified ALL Reporting Do you have tools to do on-demand reports or queries?
Sales Management Sales Administration Not identified OC Sales Do you perform customer credit checking prior to entering the order?
Sales Management Sales Administration Not identified OC Sales Do you ship from multiple locations?
Sales Management Sales Administration Not identified OC Sales Do you take orders only from approved customers?
Sales Management Sales Administration Not identified OC Sales Do you tell the customer the product price while on the phone?
iStore, Web Do you use and Internet Service Provider for your web enabled systems, if
Sales Management Sales Administration Not identified Customers Internet Sales any?
Sales Management Sales Administration Not identified OC Commissions Do you use channel sales?
Do you use customer agreements/contracts to manage specific discounts?
Sales Management Sales Administration Not identified OC Sales
Do you use customer agreements/contracts to manage specific price lists?
Sales Management Sales Administration Not identified OC Sales
Sales Management Sales Administration Not identified OC Sales Do you use Return Material Authorizations?
Sales Management Sales Administration Not identified OC Product Types How do you check Available to Promise for configured orders?
How is the shipping location determined? (9.e., by geography or product
Sales Management Sales Administration Not identified OC Sales availability)?
Sales Management Sales Administration Not identified OC Sales How many bill-to's do you maintain for each customer?
Sales Management Sales Administration Not identified ALL Security How often do you change your passwords and codes?
Sales Management Sales Administration Not identified OC Sales Is there an approval cycle for each type of order?
What are the most pressing current issues or problems with your sales
Sales Management Sales Administration Not identified Oracle Sales General cycle processing? (Pain points and frustrations)
What are the types of orders that you process? (e.g., goods, services, or
Sales Management Sales Administration Not identified OC Sales returns
Sales Management Sales Administration Not identified OC Sales What are the units of measure you use when you order items?
Sales Management Sales Administration Not identified Oracle Sales General What data will need to be converted from your existing systems?
Sales Management Sales Administration Not identified Oracle Sales General What legacy systems maintain customer information?
What system will be the source of information for Mobile Field Sales, if
Sales Management Sales Administration Not identified Mobile Background Oracle Sales is being used what release will be running
Sales Management Sales Administration Not identified Oracle Sales Reporting Who is currently responsible for creating or changing Sales reports?
Sales Management Sales Administration Not identified Oracle Sales Reporting Who is in charge of running the reports?
Customer Who maintains customer information?
Sales Management Sales Administration Not identified OC Information
Sales Management Sales Administration Not identified Oracle Sales Product Who maintains the item master and how often is this changed?
Sales Management Sales Administration Not identified Oracle Sales Reporting Who receives a copy of a Sales Reports?
What is the total number of users who have/will have access to the Sales
Sales Management Sales Administration Sales Organization Oracle Sales General application?
How many users will have access to the Sales application for updating
Sales Management Sales Administration Sales Organization Oracle Sales General information?
Sales Management Sales Administration Sales Organization Oracle Sales General Classify your Sales users into different functional user groups.
How many users will be accessing the Sales application at the same time?
Sales Management Sales Administration Sales Organization Oracle Sales General
Will users be accessing the Sales application remotely? In what manner?
Sales Management Sales Administration Sales Organization ALL General
Territory What is the turnover rate for the sales force?
Sales Management Sales Administration Sales Organization Oracle Sales Management
Territory How is your sales force organized?
Territory In general, how many reps work on an account?
Who in your organization will require the ability to request that a letter or
Sales Management Sales Administration Sales Organization Telesales Literature Fulfillment collateral be sent?
Who in your organization will require the ability to fulfill literature requests?
Sales Management Sales Administration Sales Organization Oracle Sales Literature Fulfillment
Do certain telesales reps work with certain products/customers/languages?
Sales Management Sales Administration Sales Organization Telesales Telesales
Sales Management Sales Administration Sales Organization Telesales Telesales Do certain telesales reps work with certain customers?
Sales Management Sales Administration Sales Organization Telesales Telesales Do certain telesales reps work with certain languages?
Sales Management Sales Administration Sales Organization Telesales Telesales How many tele agents do you have?
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How many different sites do you perform telephone sales or service?
Sales Management Sales Administration Sales Organization Telesales Telesales
Sales Management Sales Administration Sales Organization Telesales Telesales How many agents at each site?
Can you provide a document that lists the roles and responsibilities for your
Sales Management Sales Administration Sales Organization Oracle Sales General organization?
Do your salesreps have a capacity to compare their own data with the rest
Sales Management Sales Administration Sales Organization Oracle Sales Reporting of the sales force?
Sales Management Sales Administration Sales Organization Oracle Sales Forecasting Who is responsible for forecasting?
Sales Management Sales Administration Sales Planning Oracle Sales Commissions Do you use channel sales?
What sales/account information do users need access to while
Sales Management Sales Administration Sales Planning Mobile General "disconnected" from the database?
Contact What type of information do you track on competitors?
Sales Management Sales Administration Sales Planning Oracle Sales Management
Contact What type of information do you track for sales partners?
Sales Management Sales Administration Sales Planning Oracle Sales Product What do you sell?
Contact Who do you generally sell to?
Sales Management Sales Administration Sales Planning Oracle Sales Product Do you bundle specific products or services?
How often do you have new products or services? Is this a fairly dynamic
Sales Management Sales Administration Sales Planning Oracle Sales Product item master or does the item master remain relatively static?
How many different types of products or services do you have? Are these
Sales Management Sales Administration Sales Planning Oracle Sales Product products aligned into product families, classes, etc?
Opportunity Is there a standard selling method across your organization? Across
Sales Management Sales Administration Sales Planning Oracle Sales Management business lines? Across divisions?
Opportunity How long is your average sales cycle?
Territory Do you restrict access to information by employee or sales territory?
Sales Management Sales Administration Sales Planning Oracle Sales Forecasting How do you define your forecasting periods?
Sales Management Sales Administration Sales Planning Oracle Sales Forecasting How do you set up your sales quotas? By salesrep, product, etc.
Sales Management Sales Administration Sales Planning Oracle Sales Forecasting Who is responsible for determining and entering sales quotas?
At what level does your organization forecast (i.e. item, product category)?
Sales Management Sales Administration Sales Planning Oracle Sales Forecasting
What are the sales management requirements in terms of forecasting
Sales Management Sales Administration Sales Planning Oracle Sales Forecasting information?
Describe the business process in which an event is organized and
Sales Management Sales Administration Sales Planning Telesales Event Management managed.
How are you currently managing the details, cost, and effectiveness of an
Sales Management Sales Administration Sales Planning Telesales Event Management event?
Is there any requirement for on-line distribution and/or remote location
Sales Management Sales Administration Sales Planning Oracle Sales Reporting printing for Sales reports?
Sales Management Sales Administration Sales Planning Oracle Sales Reporting Does each separate site/business units run its own Sales reports?
Sales Management Sales Administration Sales Planning Telesales Telesales Do you take sales orders over the phone?
iStore, Web Do you take sales orders over the web?
Sales Management Sales Administration Sales Planning Customers Telesales
Sales Management Sales Administration Sales Planning Telesales Telesales Do you perform outgoing sales calls?
Sales Management Sales Administration Sales Planning Telesales Telesales Do the same reps handle outgoing calls and incoming calls?
Sales Management Sales Administration Sales Planning Telesales Telesales How many different telephone workflows do you have?
Sales Management Sales Administration Sales Planning Marketing Online Event Management Approximately how many events do you hold every year?
Describe the business process in which an event is organized and
Sales Management Sales Administration Sales Planning Marketing Online Event Management managed.
Sales Management Sales Administration Sales Planning Oracle Sales General Describe your Sales cycle?
Do they do any form of profitability analysis by product group, account etc.
Sales Management Sales Administration Sales Planning Oracle Sales Reporting
iStore, Web Do you currently sell your products and services via the Internet?
Sales Management Sales Administration Sales Planning Customers Internet Sales
Sales Management Sales Administration Sales Planning Oracle Sales General Do you currently use any specific Sales methodology?
Sales Management Sales Administration Sales Planning Oracle Sales Quotes Do you have promotional pricing? If so, how often?
How are you currently managing the details, cost, and effectiveness of an
Sales Management Sales Administration Sales Planning Marketing Online Event Management event?
Sales Management Sales Administration Sales Planning Palm Palm Devices How many palm devices will be used
iStore, Web What business areas and/or operations are targeted for web enabling?
Sales Management Sales Administration Sales Planning Palm Palm Devices What palm devices to be used
What portion of your business is to new customers vs. current customers?
Sales Management Sales Administration Sales Planning Oracle Sales General
What processes surrounding your sales cycle needs to be changed? How?
Sales Management Sales Administration Sales Planning Oracle Sales General
iStore, Web What products and services are you planning to sell via the Internet?
What sort of competitor information is the Sales Rep expected to collect
Sales Management Sales Administration Sales Planning Mobile Reporting
Sales Management Sales Administration Territory Management Oracle Sales Commissions Do you have different sales territories?
Territory Describe the current geographical distribution of your business and/or
Sales Management Sales Administration Territory Management All Management employees - present and future.
Territory Describe how your territories are organized.
Sales Management Sales Administration Territory Management Oracle Sales Management
Territory What are the qualifiers you use to place an account in a specific territory?
374357147.xls Page 149

Territory Who manages territory assignments?
Territory How often are territories re-organized? When are they re-organized?
Territory Do you have territories that are assigned to sales partners?
Territory How many territories do you have for Sales?
Territory In general, how many reps work on a single territory?
Opportunity How do you qualify leads? Do you rank leads based on certain criteria? If
Sales Management Sales Cycle Execution Lead Management Oracle Sales Management so, what is the criteria and what are the available ranks?
Opportunity How do you generate leads?
Sales Management Sales Cycle Execution Lead Management Oracle Sales Management
Promotion What types of promotions do you currently use (i.e. advertisements,
Sales Management Sales Cycle Execution Lead Management Telesales, Omktg Management mailings)?
Promotion Describe the business process in which a promotion is carried out.
Sales Management Sales Cycle Execution Lead Management Telesales, Omktg Management
Do you use mail or call scripts? If so, who processes the responses? What
Promotion sort of action items result from different responses?
Sales Management Sales Cycle Execution Lead Management Telesales Management
Sales Management Sales Cycle Execution Lead Management Telesales Event Management What types of events do you hold?
Do you send letters of confirmation or evaluation letters to people enrolled
Sales Management Sales Cycle Execution Lead Management Telesales Event Management in events?
Sales Management Sales Cycle Execution Lead Management Telesales Event Management How do you invite contacts to events?
Describe your business process for sending a letter or collateral to a
Sales Management Sales Cycle Execution Lead Management Telesales Literature Fulfillment contact.
Do you send collateral based on answers from mail or phone
Sales Management Sales Cycle Execution Lead Management Telesales Literature Fulfillment questionnaires?
Describe how telesales reps capture Sales leads as they come into
Sales Management Sales Cycle Execution Lead Management Telesales Telesales telesales center?
Do you send letters of confirmation or evaluation letters to people enrolled
Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management in events?
Do your telesales reps have enough knowledge about the customers when
Sales Management Sales Cycle Execution Lead Management Telesales Telesales they are performing outbound calls?
How are calls linked to item details? Is it by company name or contact
Sales Management Sales Cycle Execution Lead Management Telesales Telesales name?
How are Sales leads updated and monitored as they progress through the
Sales Management Sales Cycle Execution Lead Management Telesales Telesales sales cycle to close?
How do you currently schedule callbacks to follow up on potential customer
Sales Management Sales Cycle Execution Lead Management Telesales Telesales needs?
Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management How do you invite contacts to events?
Telesales, Customer How do your telesales reps retrieve contact/customer interests and/or
Sales Management Sales Cycle Execution Lead Management Care Telesales business information?
How do your telesales reps track inbound activity generated by campaigns
or promotions? Is it by revenue or volume (response numbers, leads,
Sales Management Sales Cycle Execution Lead Management Telesales, Omktg Telesales opportunities, sales or revenue dollars)?
Sales Management Sales Cycle Execution Lead Management Marketing Online Event Management What types of events do you hold?
Opportunity Who makes the determination on how leads will be distributed?
Sales Management Sales Cycle Execution Lead Management Oracle Sales Management
Describe the business process in which a lead becomes a customer in your
Opportunity organization? Is this done manually, or are these leads distributed
Sales Management Sales Cycle Execution Lead Management Oracle Sales Management systematically to the salesforce?
Territory How are action items assigned to sales reps? How is it communicated that
Sales Management Sales Cycle Execution Not identified Oracle Sales Management an action item has been completed?
Territory Describe how sales reps who are working on an account together
Sales Management Sales Cycle Execution Not identified Oracle Sales Management communicate.
Sales Management Sales Cycle Execution Not identified Telesales Event Management Who enrolls people in events?
Sales Management Sales Cycle Execution Not identified Telesales Event Management Do you generally use the same facilities for different events?
Sales Management Sales Cycle Execution Not identified Telesales Event Management How do you choose a facility for an event?
Do you have a record of facilities that you have used for events in the past?
Sales Management Sales Cycle Execution Not identified Telesales Event Management
Sales Management Sales Cycle Execution Not identified Telesales Event Management Who manages events that your organization puts on?
Sales Management Sales Cycle Execution Not identified Telesales Event Management Do you rank event facilities?
Sales Management Sales Cycle Execution Not identified Mobile IT Are there IT resources identified to support Field Sales
Can a sale involve multiple partners, accounts and Sales Reps in a project
Sales Management Sales Cycle Execution Not identified Oracle Sales Projects
Sales Management Sales Cycle Execution Not identified Mobile Sales People Can a Sales Rep sell in more than one currency
Sales Management Sales Cycle Execution Not identified Mobile Sales People Can a Sales Rep work in more than one language
Sales Management Sales Cycle Execution Not identified Oracle Sales Background Describe the process from getting a lead to closing a sale
Do the Sales Reps have suitable laptops/Palm devices to run Mobile Sales
Sales Management Sales Cycle Execution Not identified Mobile IT
Contact Do you currently have a system to track action items for your organization?
Sales Management Sales Cycle Execution Not identified Oracle Sales Management
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Do you generally use the same facilities for different events?
Do you have a record of facilities that you have used for events in the past?
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management
Contact Do you need the ability to track action items in the new Sales system?
374357147.xls Page 150

Contact Do you need to track changes in sales stages?
Sales Management Sales Cycle Execution Not identified Mobile, INV Visits Does a Sales Rep hold collateral, samples etc.
Sales Management Sales Cycle Execution Not identified Mobile, INV Visits Does a Sales Rep sell from stock that they carry
Sales Management Sales Cycle Execution Not identified Oracle Sales Territories How are actions etc. re-assigned when people are on holiday etc.
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How are customers to register for an event
How are the event costs to be tracked and at what level of breakdown
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How are the events' objectives to e measured or quantified
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How do you choose a facility for an event?
How do you ensure that resources (people, equipment) are not over booked
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management or multiply booked for the same event item
Sales Management Sales Cycle Execution Not identified Telesales Telesales How does your telesales rep process orders currently?
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How is "invite only" to be enforced during registration
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How is the effectiveness of events measured
Sales Management Sales Cycle Execution Not identified Mobile Background How long does it take from getting a lead to closing a sale
How many types of events does the organization manage and what are the
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management key information components of each type
How often in a day will a Sales Rep replicate their data with the central
Sales Management Sales Cycle Execution Not identified Mobile IT server
Sales Management Sales Cycle Execution Not identified Palm Palm Devices How often will the palm device replicate with the corporate system
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management How visible should events be to the rest of the organization
Sales Management Sales Cycle Execution Not identified Mobile IT How will new releases of software be issued to Sales Reps
Sales Management Sales Cycle Execution Not identified Mobile IT How will Sales Reps connect with Sales system
Sales Management Sales Cycle Execution Not identified Mobile IT How will Sales Reps laptops/Palm devices be repaired or replaced
How will the communications equipment be configured to handle the peak
Sales Management Sales Cycle Execution Not identified Mobile IT loads
In a project does the Sales Rep have access to all the accounts and
Sales Management Sales Cycle Execution Not identified Oracle Sales Projects partners involved
Is any analysis of lost sales is done, do they record reasons for success
Sales Management Sales Cycle Execution Not identified Oracle Sales Reporting
Sales Management Sales Cycle Execution Not identified Palm Palm Devices What data will the Field Sales person need to have access
Sales Management Sales Cycle Execution Not identified Mobile Background What is the typical sales value, are there big extremes of value
Contact What kind of action items need to be tracked (e.g. meetings, sales process
Sales Management Sales Cycle Execution Not identified Oracle Sales Management steps)?
Contact What other organizations need access to account information, besides
Sales Management Sales Cycle Execution Not identified Oracle Sales Management Sales?
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Who enrolls people in events?
Who is ultimately responsible for the accuracy of data entered both by the
Sales Management Sales Cycle Execution Not identified Mobile Background field and central office
Sales Management Sales Cycle Execution Not identified Marketing Online Event Management Who manages events that your organization puts on?
Will Sales Reps be able to keep personal data (phone numbers, to dos etc.)
Sales Management Sales Cycle Execution Not identified Mobile IT on their laptops/hand held devices?
Will the replication process be initiated by the Sales Rep or will it be
Sales Management Sales Cycle Execution Not identified Mobile IT automated
Opportunity How do you create a forecast from opportunities in your pipeline?
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Management
Opportunity At what point do you consider an opportunity lost and remove it from your
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Management pipeline?
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting At what point in the sales cycle is an opportunity forecasted?
When an opportunity is forecasted, is it forecasted at 100% or is it weighted
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting by win probability?
Who sends collateral?
Sales Management Sales Cycle Execution Opportunity Management Telesales Literature Fulfillment
Sales Management Sales Cycle Execution Opportunity Management Mobile Background Are there any seasonal or other fluctuations in the number of visits
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Sales People Do only certain Sales Reps contribute towards the sales forecast
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Do you need the ability to roll forecasts?
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Territories Does a team of Sales Reps get put together for a specific bid
Sales Management Sales Cycle Execution Opportunity Management Mobile Background How many calls will a Sales Rep handle in an average day
Sales Management Sales Cycle Execution Opportunity Management Mobile Background How many visits are made by a Sales Rep in a day
Sales Management Sales Cycle Execution Opportunity Management Mobile Background How much time does a Sales Rep spend traveling in an average day
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting How often do you forecast?
If multiple accounts are bidding for the same project how is duplication
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Projects avoided in forecasting
Is a Sales Rep given a schedule of visits or can they determine their own
Sales Management Sales Cycle Execution Opportunity Management Mobile Visits
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Is forecasting done by product or is it done by revenue?
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Is management able to adjust forecasted opportunities?
Sales Management Sales Cycle Execution Opportunity Management Mobile Background What is the duration of an average sales visit
Sales Management Sales Cycle Execution Opportunity Management Oracle Sales Forecasting Who needs access to forecasts?
Sales Management Sales Cycle Execution Territory Management Oracle Sales Territories How are territories grouped
Customer Are there any legal and/ or technical issues surrounding the use of
Sales Management Selling through the web Account Management iStore Information cookies ?
Customer Can an account be deleted under any circumstances ?
Sales Management Selling through the web Account Management iStore Information
Customer Does any special pricing format have to be setup for customers of a given
Sales Management Selling through the web Account Management iStore Information account type ?
Customer How is a returning customer recognized ?
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Customer How long can the customer maintain a login session?
Customer How will this affect customer account management ?
Customer Once an account is created on the storefront, does anything have to be
Sales Management Selling through the web Account Management iStore Information modified in ERP or other CRM apps ?
Customer What actions must be taken before a customer is deleted ?
Customer What information about the customer is sensitive I.e. should not be
Sales Management Selling through the web Account Management iStore Information displayed unless the customer logs in ?
Customer What information can be updated on the account ?
Customer What information will you capture in order to create an account ?
Customer What is your company's privacy policy?
Customer What kinds of accounts will you have for your customers ?
Customer What kinds of customers will be using the website ? eg B2B, B2C
Customer What would be the flow for creating an account ? eg. approvals needed ?
Customer Who can update account information ?
Customer
Sales Management Selling through the web Catalog iStore Catalog How many currencies will the site be deployed in ?
Sales Management Selling through the web Catalog iStore Catalog How many languages will the site be deployed in ?
Sales Management Selling through the web Catalog iStore Catalog How many products will be displayed ?
Sales Management Selling through the web Catalog iStore Catalog How often are updates made to the Catalog ?
Sales Management Selling through the web Catalog iStore Catalog Is there a policy for currency display ? (eg. euro regulations)
Is there a policy for product display ? (eg.only available products are shown)
Sales Management Selling through the web Catalog iStore Catalog
What kinds of multimedia do you anticipate using on the web storefront ?
Sales Management Selling through the web Catalog iStore Catalog eg. audio clips, mpeg
What kinds of products do you intend to sell of the store ? eg.
Sales Management Selling through the web Catalog iStore Catalog downloadable, shippable
Customer What rules will affect product price ?
Sales Management Selling through the web Catalog iStore Information
Who will provide product details ? ( Already available, outsourced data
Sales Management Selling through the web Catalog iStore Catalog entry..)
Sales Management Selling through the web Customer Service iStore Customer Service Are there any restrictions or requirements surrounding e-mail ?
Sales Management Selling through the web Customer Service iStore Customer Service How will incoming e-mail be dealt with ?
Sales Management Selling through the web Customer Service iStore Customer Service What will e-mail be used for ?
Sales Management Selling through the web Navigation and Content iStore Customer Service In what way will content be updated ?
Sales Management Selling through the web Navigation and Content iStore Customer Service What performance parameters are acceptable for search ?
Sales Management Selling through the web Navigation and Content iStore Customer Service Will a content management tool be required ?
Sales Management Selling through the web Order iStore Shopping Cart Are there any restrictions on items in the shopping cart ?
Sales Management Selling through the web Order iStore Order Management Are there any restrictions on placing an order ?
Are there any rules or requirements governing the use of payment
Sales Management Selling through the web Order iPayment Order Management instruments ?
Sales Management Selling through the web Order iPayment Order Management Do you have a distributed or centralized architecture for payment ?
Do you have requirements for recurring authorizations in your business?
Sales Management Selling through the web Order iPayment Order Management
Sales Management Selling through the web Order iPayment Order Management Do you have requirements for split payments in your business?
Do you use wallets and digital certificates in your internet payment
Sales Management Selling through the web Order iPayment Order Management systems?
For what period of time should the order history be available ? I.e. how far
Sales Management Selling through the web Order iStore Customer Service back should the order history stretch ?
How do you handle Return/Credits in your internet payment systems?
Sales Management Selling through the web Order iStore Customer Service How granular should the order history be ?
Sales Management Selling through the web Order iStore Order Management How should the order be authorized ?
Sales Management Selling through the web Order iPayment Order Management How will payments be authorized ?
Sales Management Selling through the web Order iPayment Order Management Is this volume likely to fluctuate and by how much ?
Sales Management Selling through the web Order iPayment Order Management What actions should be taken for a failed authorization ?
Sales Management Selling through the web Order iPayment Order Management What actions should be taken for a successful authorization ?
Sales Management Selling through the web Order iPayment Order Management What back-end payment systems do you currently integrate with ?
Sales Management Selling through the web Order iStore Customer Service What is your company's return policy?
What is your electronic payment system model ? For example, Host based
Sales Management Selling through the web Order iPayment Order Management or Terminal Based?
What is your transaction volume for credit card payments, credits, voids, etc
Sales Management Selling through the web Order iPayment Order Management per day?
Sales Management Selling through the web Order iPayment Order Management What payment instruments will be accepted ?
What restrictions apply on Return/Credits in your internet payment
What restrictions apply on Return/Credits in your internet payment
What restrictions apply to merchants in your internet payment systems?
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Sales Management Selling through the web Order iPayment Order Management What risk management features are required ?
Sales Management Selling through the web Order iPayment Order Management When should an ATP check be performed ?
Sales Management Selling through the web Order iPayment Order Management When should capture of payments occur ?
Sales Management Selling through the web Security iStore Security What security concerns need to be addressed ?
What security infrastructure is currently in place for e-commerce projects ?
Sales Management Selling through the web Security iStore Security
Sales Organization Management Define Sales Hierarchy

SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting Who receives a copy of the Sales reports?
Sales Organization Management Define Sales Hierarchy What is the criteria for determining who should receive a
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting copy of any Sales report?
Sales Organization Management Define Sales Hierarchy
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting How do you update a Sales reports distribution list?
Sales Organization Management Define Sales Hierarchy Is the process to update a Sales reports distribution list
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting documented?
Sales Organization Management Define Sales Hierarchy How long does it take to update a Sales reports distribution
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting list?
Sales Organization Management Define Sales Hierarchy How long should it take to update a Sales reports
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting distribution list?
Sales Organization Management Define Sales Hierarchy Who performs the tasks associated with updating a Sales
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting reports distribution list?
Sales Organization Management Define Sales Hierarchy Will anyone other than the sales organization have access to
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting the sales data?
Sales Organization Management Define Sales Hierarchy How is the reporting structure of the sales organization
SL - Sales Management (SLS02) (SL0761) Sales Intelligence Reporting defined? Please provide the organization structure.
Sales Organization Management Provide Methods and Tools
SL - Sales Management (SLS02) (SL0763) Sales Intelligence Reporting What sales methodolgy and/or tools do you currently use?
Sales Organization Management Evaluate Product Margins Do you currently analyze gross margin and revenue growth?
SL - Sales Management (SLS02) (SL0765) Sales Intelligence Reporting If yes, how? If no, is this a need?
Sales Organization Management Evaluate Product Margins Do you currently analyze top/bottom product lines, groups,
SL - Sales Management (SLS02) (SL0765) Sales Intelligence Reporting families? If yes, how? If no, is this a need?
Sales Organization Management Implement and Track Do you evaluate if the compensation plan is producing the
SL - Sales Management (SLS02) Compensation Plan (SL0767) Sales Intelligence Reporting desired selling performance.
Sales Organization Management Analyze Productivity of Sales Do you track the individual performance/compensation of
SL - Sales Management (SLS02) Reps (SL0768) Sales Intelligence Reporting induvidual sales reps or sales groups?
Create Account Profile Do you currently track top/bottom customers? If yes, how?
SL - Sales Management Account Management (SLS03) (SL0771) Sales Intelligence Reporting If no, is this a need?
Create Account Profile Do you currently identify critical customers? If yes, how? If
SL - Sales Management Account Management (SLS03) (SL0771) Sales Intelligence Reporting no, is this a need?
Do you currently track the length of sales cycles? If yes,
SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting how? If no, is this a need?
Do you currently monitor and track win/loss ratios? If yes,
Do you currently analyze average revenue per order? If yes,
Do you currently determine the most and least effective
SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting sales channels? If yes, how? If no, is this a need?
Do you currently analyze the amount of leads needed to
SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting meet quota? If yes, how? If no, is this a need?
Do you currently determine the most valuable revenue

SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting generating opportunities? If yes, how? If no, is this a need?
Do you currently determine the most risky opportunities? If
SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting yes, how? If no, is this a need?
Do you currently analyze the pipeline by sales channel,
SL - Sales Management Opportunity Management (SLS05) Analyze Pipeline (SL0780) Sales Intelligence Reporting status, or stage? If yes, how? If no, is this a need?
Define Compensation
Structure, Criteria, and
Sales Organization Management Revenue Sharing Conditions Do you currently evaluate compensation plan effectiveness?
SL - Sales Management (SLS02) (SL1676) Sales Intelligence Reporting If yes, how? If no, is this a need?
Sales Organization Management How do you establish the stages of the selling process upon
SL - Sales Management (SLS02) Determine Pay Point (SL1677) Sales Intelligence Reporting which the salesperson is compensated or rewarded?
Sales Organization Management Do you currently rank top and bottom sales performers? If
SL - Sales Management (SLS02) Determine Pay Point (SL1677) Sales Intelligence Reporting yes, how? If no, is this a need?
Sales Organization Management Do you currently calculate the return on compensation? If
SL - Sales Management (SLS02) Determine Pay Point (SL1677) Sales Intelligence Reporting yes, how? If no, is this a need?
Sales Organization Management How do you manage your sales force today (e.g. by
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting objectives, facts, exceptions)? Please provide examples.
Sales Organization Management What business performance statistics do you monitor for
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting Sales?
374357147.xls Page 153

Sales Organization Management What are your Sales reporting requirements with respect to
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting functional vs. foreign currencies?
Sales Organization Management What are your Sales reporting requirements with respect to
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Sales
reporting requirements? Provide examples of each. Include
Sales Organization Management source (could be manual), user, frequency, number of
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting copies.
Sales Organization Management Is there any Sales reporting requirement that your current
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting set of reports does not meet?
Sales Organization Management Are Sales reports standard across multiple Sets of Books,
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting for example, subsidiaries?
Sales Organization Management Are Sales reports standard across multiple levels within a
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting Set of Books, for example, divisions?
Sales Organization Management What account codes and/or descriptions are required on
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting Sales reports?
Sales Organization Management Do you provide a "key" of content/information somewhere on
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting the Sales report?
Sales Organization Management What Sales reports are grouped together on a regular basis
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting and printed in one print run?
Sales Organization Management Is there any requirement for online (softcopy) distribution
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting and/or remote location printing for Sales reports?
Sales Organization Management Do some of these Sales reports belong in report sets?
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting Always being run together?
Sales Organization Management
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting What browser are you using? Is it a corporate standard?
Sales Organization Management What type of printers do you use to run Sales reports?
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting Where are they located?
Sales Organization Management Do you have any additional sales reporting requirements not
SL - Sales Management (SLS02) not identified Sales Intelligence Reporting already discussed?
Product costing is essential for completing product line profitability analysis.
Can you rank the profitability of product lines (products) from highest to
lowest and do you have a high confidence that your products are properly
Strategic Enterprise Product/Customer costing?
Management Activity Based Costing Not identified ABM, ACTIVA Cost
Strategic Enterprise Product/Customer Do your product/product line costs consider the implications of marketing
Management Activity Based Costing Not identified ABM, ACTIVA Cost decisions on the indirect cost of production?
Do the various organizational functions in your company understand how
Strategic Enterprise Product/Customer their actions impact the cost of other functions and ultimately the products?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Do you analyze the cost to serve each customer and what factors do you
Management Activity Based Costing Not identified OM Cost consider when making this analysis?
In many environments, analyzing product cost over its life cycle can be a
critical determinant in strategy development and selection. Have you
performed this evaluation and can you share your thought processes and
Strategic Enterprise Product/Customer results?
Management Activity Based Costing Not identified ACTIVA Cost
Strategic Enterprise Product/Customer What is a one percent change in your costs worth to you on an annual
Management Activity Based Costing Not identified ACTIVA Cost basis?
Strategic Enterprise Product/Customer Do you develop process mapping to assist in eliminating non-value added
Management Activity Based Costing Not identified ABM, ACTIVA, GL Cost effort?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Planning the expenditure is one requirement but do you track capital
Management Activity Based Costing Not identified FA, PA Cost expenditures to assure that these investments are actually made?
Do you frequently perform make/buy analysis on products and components
Strategic Enterprise Product/Customer considering the product line profitability and return on invested capital?
Management Activity Based Costing Not identified ABM, ACTIVA, GL Cost
What types of cost elements do you consider (Fixed, Variable,
Strategic Enterprise Product/Customer Administrative, etc.) in your make/buy analyses and are you satisfied that
Management Activity Based Costing Not identified ACTIVA, GL Cost the cost analysis produces accurate information?
Is continuous improvement, cost tracking and control a high priority

Strategic Enterprise Product/Customer organizational initiative and if so, what key performance indicators do you
Management Activity Based Costing Not identified ACTIVA, GL, PA Cost use to track those improvements?
What kind of cost system(s) do you use? (i.e.. Standard Cost, Activity
Strategic Enterprise Product/Customer Based) In situations where the in process times are lengthy how do you
Management Activity Based Costing Not identified ACTIVA, GL, PA Cost manage and track those costs on a periodic basis?
Is your inter-company transfer pricing policies cost plus or markup based

Strategic Enterprise ACTIVA, GL, AR, Product/Customer and is it causing an inflation of manufacturing cost to generate more profit
Management Activity Based Costing Not identified OM, PA Cost for the producing plant?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Do you trace costs to activities or processes?
Management Activity Based Costing Not identified PA Cost
Strategic Enterprise ACTIVA, GL, PA, Product/Customer Is product and inventory valuation based on volume based drivers, such as
Management Activity Based Costing Not identified Costing Cost labor and machine hours?
Strategic Enterprise Product/Customer Does the company clearly understands its products, services, and
Management Activity Based Costing Not identified ACTIVA, OM Cost customers?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Do you evaluate the profitability of the product mix and pricing?
Management Activity Based Costing Not identified OFA, OSA Cost
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Do you understand customer profitability?
Management Activity Based Costing Not identified OM, OSA Cost
374357147.xls Page 154

Strategic Enterprise Product/Customer What is your pricing strategy towards low cost and low service customers?
Management Activity Based Costing Not identified ABM, ACTIVA, OM Cost
Strategic Enterprise ABM, ACTIVA, AP, Product/Customer Do you select your suppliers based on total cost and product profitability or
Management Activity Based Costing Not identified OPA Cost by lowest price per transaction?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Does the product design take into account product manufacturing total cost
Management Activity Based Costing Not identified PA Cost and product profitability?
Strategic Enterprise ABM, ACTIVA, GL, Product/Customer Are order sizes, shipping arrangements, or supply chain efficiencies based
Management Activity Based Costing Not identified PA Cost on activity costs and profitability?
Strategic Enterprise Product/Customer Do you have an activity based system
Management Activity Based Costing Not identified ACTIVA Cost
Strategic Enterprise Product/Customer Do you measure the cost of capacity? Employees, plant, equipment, etc.
Strategic Enterprise Product/Customer Do you measure the cost of unused capacity?
Do you identify the indirect costs to a business line such as design
Strategic Enterprise ABM, ACTIVA, GL, Operational and engineering, order entry, distribution and marketing efforts? How is this
Management Activity Based Costing Not identified PA Strategic Control done.
Strategic Enterprise ABM, ACTIVA, GL, Operational and Do you track costs to validate continuous improvement initiatives?
Management Activity Based Costing Not identified PA Strategic Control
Considering your company cost structure, where is the greatest opportunity
Strategic Enterprise ABM, ACTIVA, GL, Operational and to reduce cost? Material, Direct Labor, Engineering, overhead, etc.
Management Activity Based Costing Not identified PA Strategic Control
Strategic Enterprise ABM, ACTIVA, GL, Operational and Do you view your plants as profit centers and therefore need to administer
Management Activity Based Costing Not identified PA Strategic Control transfer pricing policies?
Strategic Enterprise ABM, ACTIVA, GL, Operational and Do you perform extensive financial modeling, graphing and analysis?
Management Activity Based Costing Not identified OFA Strategic Control
Strategic Enterprise ABM, ACTIVA, GL, Operational and Does financial performance dominate measures across activities,
Management Activity Based Costing Not identified OFA Strategic Control processes and cost centers?
Are employees involved in performance measurement within their
Strategic Enterprise Operational and operational areas? across cost centers to the extent they drive or influence
Management Activity Based Costing Not identified ABM, ACTIVA, GL Strategic Control the process performance?
Strategic Enterprise Operational and Do employees review performance measures and are able to learn and
Management Activity Based Costing Not identified ABM, ACTIVA, GL Strategic Control react to the performance measures?
Strategic Enterprise Operational and Do employees understand the financial impact of their performance on the
Management Activity Based Costing Not identified ABM, ACTIVA, GL Strategic Control cost of activities and processes, and overall profitability?
Strategic Enterprise Operational and How do you protect your most profitable customers from your competition?
Management Activity Based Costing Not identified ABM, ACTIVA Strategic Control
Strategic Enterprise Operational and How do you win your competitors' profitable customers?
Do you track the activity cost drivers? such as machine hours, setup time,
Strategic Enterprise Operational and number of new products introduced, maintenance hours, etc.
Does the array of consumer choices(options) ripple through your functional
Strategic Enterprise ABM, ACTIVA, OM, organizations driving up their support costs and inventory levels?
Management Activity Based Costing Not identified OSA Integration
Strategic Enterprise Are your Capital Expenditure plans influenced by customer/product line
Management Activity Based Costing Not identified ABM, ACTIVA Integration profitability when you develop your Strategic Plan?
Strategic Enterprise Is there an example of a capital expenditure in conflict with short term
Management Activity Based Costing Not identified ABM, ACTIVA Integration objectives?
Strategic Enterprise ABM, ACTIVA, EDW, Are you able to drill down in your organization and extract data to perform
Management Activity Based Costing Not identified OBIS Integration reliable cost comparisons between production facilities?
Strategic Enterprise ABM, ACTIVA, EDW, Are you required to extract data from multiple sources to complete
Management Activity Based Costing Not identified OBIS Integration assignments?
Strategic Enterprise ABM, ACTIVA, OFA, Do you feed any activity costing information to your planning/budgeting or
Management Activity Based Costing Not identified EDW, OBIS Integration financial reporting systems?
Do you feel your present Cost Systems are satisfactory from a planning and
control aspect as well as strategic management perspective? Where do you
think the respective strengths and weaknesses are?
Strategic Enterprise ABM, ACTIVA, GL,
Management Activity Based Costing Not identified EDW Quality
Strategic Enterprise Are you getting meaningful cost and profit information that helps you
Management Activity Based Costing Not identified ABM, ACTIVA, GL Quality manage your product lines and customers?
Strategic Enterprise Does your organization have confidence that the financial system provides
Management Activity Based Costing Not identified ABM, ACTIVA, GL Quality accurate costs?
Strategic Enterprise ABM, ACTIVA, GL, Do your cost systems provide good information on which to make operating
Management Activity Based Costing Not identified EDW Quality decisions such as pricing, make/buy?
Strategic Enterprise ABM, ACTIVA, GL, Do employees receive accurate information on the operational and financial
Management Activity Based Costing Not identified OBIS, EDW Quality performance of activities and process they impact?
Strategic Enterprise ABM, OFA, OBIS, Do you have an integrated manufacturing or service delivery reporting
Management Activity Based Management Analyzer Not identified OPA Executive Reporting system?
If you have a costing system, do you have the ability to build different
ABM, ACTIVA, dimensions easily?
Balanced Score
Strategic Enterprise Card, OFA, OBIS,
Management Activity Based Management Analyzer Not identified OPA, GL Executive Reporting
What are the key executive reports that exist today?
ABM, ACTIVA,
Balanced Score
374357147.xls Page 155

What types of reports are most needed by executive to enhance and
ABM, ACTIVA, monitor and enhance performance?
Balanced Score
Management Activity Based Management Analyzer Not identified OPA Executive Reporting
Is there a need to publish profitability and cost reports on the web?
ABM, ACTIVA,
Balanced Score
Do you use graphs within the same reporting tool and the ability to publish
ABM, ACTIVA, this information on the web would enhance the understanding of business
Balanced Score profitability?
Do you have a need to quickly report against cost objects in your database?
Strategic Enterprise ABM, ACTIVA, OFA, (by product, product line, distribution channel, market segment, customer
Management Activity Based Management Analyzer Not identified OBIS, OPA Executive Reporting order?
Strategic Enterprise ABM, ACTIVA, OFA, Do you have key performance measures that you report across the
Management Activity Based Management Analyzer Not identified OBIS, OPA Executive Reporting organization?
Do operational managers' objectives include cost control and profitability
ABM, ACTIVA, improvement?
Balanced Score
Do you compare actual costs against forecasts? by process, activity, or
ABM, ACTIVA, product.
Balanced Score
Would performance be enhanced if managers can analyze current
ABM, ACTIVA, operational processing models and "to be" cost models?
Balanced Score
Strategic Enterprise Is there a need to share costing and profitability models across locations
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting and business units?
Strategic Enterprise Are there specific product, activity, or process costs that need to be reported
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting and tracked?
Do current costing reports reflect integrated figures to the GL or other
ABM, ACTIVA, sources of cost data?
Balanced Score
Strategic Enterprise How frequently do you report on the cost and profitability of processes and
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting products?
Do you have a data warehouse from which costing and profitability analysis
ABM, ACTIVA, are performed?
Balanced Score
Do you use multidimensional reports where end users have the flexibility to
ABM, ACTIVA, build and generate reports?
Balanced Score
Strategic Enterprise Card, GL, OBIS,
Management Activity Based Management Analyzer Not identified OFA, OPA Executive Reporting
Do you have or need to have drill down reporting?
ABM, ACTIVA,
Balanced Score
Strategic Enterprise Card, GL, OBIS,
Management Activity Based Management Analyzer Not identified OFA, OPA Executive Reporting
Strategic Enterprise ABM, OFA, OBIS, Is sophisticated security features such as row level at a business view level
Management Activity Based Management Analyzer Not identified OPA, GL Executive Reporting needed?
Strategic Enterprise Do you have a need to view activity costs locally or across rolled up
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting hierarchies?
Strategic Enterprise Do you require unit cost analysis based on inventoried an non-inventoried
Management Activity Based Management Analyzer Not identified ABM, ACTIVA, OPA Executive Reporting items that influence production costs?
Strategic Enterprise Do you need to compare activity costs across cost centers, across costing
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting models, and across time?
Strategic Enterprise Do you need to compare across models, leveraging the multi-model
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting architecture of your cost database?
Strategic Enterprise Is there a business need to report cost centers sharing the same activity
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting and all activities in a cost center?
Strategic Enterprise Would it simplify reporting if filtering is usable at any dimension to shorten
Management Activity Based Management Analyzer Not identified ABM, ACTIVA Executive Reporting reports to key areas?
Strategic Enterprise ABM, ACTIVA, OFA, How critical is it to have processing time transparent to the end users?
Management Activity Based Management Analyzer Not identified OBIS, OPA Executive Reporting
Strategic Enterprise ABM, ACTIVA, OFA, Do you have a need to access tables directly using advanced reporting
Management Activity Based Management Analyzer Not identified OPA Executive Reporting tools such as SQL code generators?
Strategic Enterprise Balanced Score How would you define the business you are in?
Management Balanced Scorecard Not identified Card Strategy
ABM, ACTIVA, What do you perceive your consumers' needs to be and how do you see
Strategic Enterprise Balanced Score them changing in the foreseeable future?
Management Balanced Scorecard Not identified Card, EDW, GL Industry Trends
Strategic Enterprise Balanced Score What is your companys (your) vision for the future of the company?
Management Balanced Scorecard Not identified Card Strategy [Obtain Mission/Vision/Value Statement]
Strategic Enterprise Balanced Score What are your long-term objectives and goals?
Management Balanced Scorecard Not identified Card, GL Strategy
Strategic Enterprise Balanced Score If growth is a key issue for you what are your growth rate objectives?
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Strategic Enterprise Balanced Score What would your competitors, customers, and suppliers say about you?
Is revenue/market share growth paramount, or is profitability, return on
Strategic Enterprise Balanced Score investment and growing earnings per share your most pressing concern?
Management Balanced Scorecard Not identified Card, EDW Strategy
Strategic Enterprise Balanced Score Can you describe what your strategies are to achieve competitive
Management Balanced Scorecard Not identified Card Strategy advantage and grow market share?
Strategic Enterprise Balanced Score Are these strategies succeeding and if so, how do you measure that
Management Balanced Scorecard Not identified Card Strategy success?
What are your competitive strategies (i.e.. Cost, Quality, Customer service,
ABM, ACTIVA, etc.) and which are your strongest and weakest attributes?
Balanced Score
Management Balanced Scorecard Not identified OSA, OPA, GL Strategy
Of that list of critical success factors, which are the top three to five and
Strategic Enterprise Balanced Score does your current strategic plan address the achievement of these factors?
Competition can take the form of substitute products as well as the more
Strategic Enterprise Balanced Score traditional companies. Do substitutes for your products exist that are
Management Balanced Scorecard Not identified Card Strategy considered in developing your strategies?
Do you feel that you can achieve a competitive advantage and if so, does
Strategic Enterprise Balanced Score your strategic plan have objectives that will give you that competitive
Management Balanced Scorecard Not identified Card Strategy advantage?
Your market capitalization has been increasing(decreasing) over the last

Strategic Enterprise Balanced Score few years. Do you attribute this to a recognition by the investment
Management Balanced Scorecard Not identified Card Strategy community of failure/(success) of your strategic plans?
Why do you think your nearest competitor has generated high(lower)
Strategic Enterprise Balanced Score increases in shareholder value than your company? What do you
Management Balanced Scorecard Not identified Card Strategy admire(dislike) about that competitor?
ABM, ACTIVA, What are the new projects/initiatives approved by the board that will impact
Strategic Enterprise Balanced Score the business and can you quantitatively define what success is worth
Management Balanced Scorecard Not identified Card, GL, Project Strategy financially?
Strategic Enterprise Balanced Score Can you describe the ways in which you are building shareholder value?
Strategic Enterprise Balanced Score What are the major initiatives you have underway to meet your growth
Management Balanced Scorecard Not identified Card Strategy objectives?
ABM, ACTIVA, Can you execute your strategies from the boardroom or do you need to
Strategic Enterprise Balanced Score Strategy enlist the entire company to make them happen?
Management Balanced Scorecard Not identified Card, EDW, GL Implementation
Is "change" a key issue for you and your organization. If so, what are the
Strategic Enterprise Balanced Score Strategy dynamics of "change" at your company? Organizational structure? Culture?
Management Balanced Scorecard Not identified Card Implementation
How often is the company reorganized?
ABM, ACTIVA,
Strategic Enterprise Balanced Score Strategy
Management Balanced Scorecard Not identified Card, EDW, GL, OM Implementation
Strategic Enterprise Balanced Score What are the trends on sales growth rates, profitability, capacity utilization,
Management Balanced Scorecard Not identified Card Industry Trends warranty or returned goods?
Strategic Enterprise Balanced Score How would you prioritize the factors to which your industry must respond
Management Balanced Scorecard Not identified Card, OM Industry Trends (i.e. customers, technology, competitors, globalization)?
Strategic Enterprise Balanced Score What do you see as the barriers to competitive entry into your marketplace
Management Balanced Scorecard Not identified Card Industry Trends and how, if at all, do you see those barriers changing?
Strategic Enterprise Balanced Score With the rapid pace of technological change have you considered how
Management Balanced Scorecard Not identified Card Industry Trends technology might change the character of your industry?
If risks are either internal or external to the corporation can you describe the
Strategic Enterprise Balanced Score most critical marketplace risks which lie in each of these areas?
Management Balanced Scorecard Not identified Card Industry Trends
Strategic Enterprise Balanced Score Can you describe the real and/or perceived threats to which your industry
Management Balanced Scorecard Not identified Card Industry Trends must respond to now or in the future?
Strategic Enterprise Balanced Score Would you describe the risk profile for your industry as high and are your
Management Balanced Scorecard Not identified Card Industry Trends shareholder expectations aligned well with that profile?
What does a company need to do well for admission to compete in your
Strategic Enterprise Balanced Score industry and are there companies exceeding these minimum requirements?
Management Balanced Scorecard Not identified Card Industry Trends describe how they are differentiating themselves.
Assuming your company possesses the competencies necessary to
Strategic Enterprise ACTIVA, Balanced succeed in this industry, can you now describe the critical success factors
Management Balanced Scorecard Not identified Score Card, GL, OM Industry Trends that will give you a leadership position.
With the rate of changing technology, do you have or do you see non-
Strategic Enterprise Balanced Score traditional competitors emerging that have been considered in your
Management Balanced Scorecard Not identified Card Industry Trends planning process?
Have any of your competitors demonstrated technological advantages or
Strategic Enterprise Balanced Score have you considered how you might take advantage of technology to gain
Management Balanced Scorecard Not identified Card Industry Trends competitive advantage?
ACTIVA, Balanced What are the key performance indicators that measure a company's health?
Strategic Enterprise Score Card, EDW,
Management Balanced Scorecard Not identified GL Strategy Measures
Strategic Enterprise Balanced Score Do you currently have an executive information system?
Management Balanced Scorecard Not identified Card, ABM, OFA Strategy Measures
ABM, Balanced Have you defined key performance indicators that are used throughout the
Strategic Enterprise Score Card, OFA, company or what are the key metrics you use to measure the performance
Management Balanced Scorecard Not identified OBIS, EDW Strategy Measures of the company?
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ABM, Balanced What organizational metrics do you track? Does the organization
Strategic Enterprise Score Card, OFA, understand the key performance indicators they are being measured on?
Management Balanced Scorecard Not identified OBIS, EDW Strategy Measures
Are you satisfied with your strategic planning process from the planning
Strategic Enterprise Balanced Score process as well as the quality of the resulting strategic initiatives?
Management Balanced Scorecard Not identified Card, OFA Strategy Planning
Balanced Score What processes are used to plan capital expenditures and rank their
Strategic Enterprise Card, GL, OFA, importance to a strategic goal?
Management Balanced Scorecard Not identified OBIS, FA Strategy Planning
Strategic Enterprise Balanced Score Planning and budgeting Can you describe how the budgeting process
Management Balanced Scorecard Not identified Card, OFA, GL Strategy Planning works in your organization?
Strategic Enterprise Balanced Score What are your five biggest issues in the budgeting process?
Strategic Enterprise Balanced Score How is the budget administered? Is there one person responsible for the
Management Balanced Scorecard Not identified Card, OFA Strategy Planning process?
Strategic Enterprise Balanced Score How many people are involved in the budget process? Who are they?
Strategic Enterprise Balanced Score How long does your budget setup take? How long does the total budgeting
Management Balanced Scorecard Not identified Card, OFA Strategy Planning process take?
Strategic Enterprise Balanced Score How many iterations are usually performed during the budget process?
How many/which sources are used in the formulation of the budget? (i.e.,
Strategic Enterprise ACTIVA, Balanced General Ledger information, non-financial information such as headcount,
Management Balanced Scorecard Not identified Score Card, GL, HR Strategy Planning salary information, square footage, etc.)
Strategic Enterprise Balanced Score How is the budget information reported and distributed?
Management Balanced Scorecard Not identified Card, OFA, GL Strategy Planning
Are you satisfied with the responsiveness and relevancy of your
Balanced Score management reporting systems?
Card, EDW, GL,
Strategic Enterprise OBIS, OFA, OSA,
Management Balanced Scorecard Not identified OPA Strategy Reporting
Strategic Enterprise Balanced Score Which market segments are you the most effective and least effective in?
Management Balanced Scorecard Not identified Card Customers
Strategic Enterprise Balanced Score Do you have a measure for customer satisfaction?
Management Balanced Scorecard Not identified Card, OM, OSA Customers
Strategic Enterprise Balanced Score How often do you conduct customer surveys?
Management Balanced Scorecard Not identified Card, OSA Customers
Strategic Enterprise Balanced Score From your customers perspective, what are the most valued things about
Management Balanced Scorecard Not identified Card, OSA Customers your products or services?
Balanced Score Do you know your share of your customers' wallet?

Strategic Enterprise Card, EDW, OM,
Management Balanced Scorecard Not identified OSA Customers
Strategic Enterprise Balanced Score If there are factors impacting customers repeat purchases what are they?
Strategic Enterprise Balanced Score If there are factors impacting customers increase purchases what are they?
Strategic Enterprise Balanced Score If there are factors impacting customers' cross buying, buying different
Management Balanced Scorecard Not identified Card Customers products, what are they?
Are you able to accurately measure profitability of your business units? How
Strategic Enterprise Balanced Score much confidence do you have in your forecasts and plans?
Management Balanced Scorecard Not identified Card, OFA, GL Financial
Strategic Enterprise Balanced Score Have you ever performed value added analysis to your business
Management Balanced Scorecard Not identified Card Financial processes?
Strategic Enterprise Balanced Score Describe the elements that expedite and elements that prolong the cash to
Management Balanced Scorecard Not identified Card Financial cash cycle?
Do you track customer and product line profitability and the performance of
ABM, ACTIVA, processes that impact profitability?
Balanced Score
Management Balanced Scorecard Not identified OSA, OPA, GL Financial
Strategic Enterprise Balanced Score What are the key financial performance measures that are critical to the
Management Balanced Scorecard Not identified Card Financial business?
Strategic Enterprise Balanced Score How are the revenue and earning growth goals balanced with the cost
Management Balanced Scorecard Not identified Card Financial control/reduction objectives?
Strategic Enterprise Balanced Score If you align the profitability of your product lines with your investment by
Management Balanced Scorecard Not identified Card Financial product line? What is the RONA by product line?
Strategic Enterprise Balanced Score Do you know how internal processes impact, positively or negatively, the
Management Balanced Scorecard Not identified Card, EDW, OBIS Internal Processes achievement of your strategy?
Balanced Score Which internal processes contribute the most to customer loyalty, repeat
Strategic Enterprise Card, OM, OSA, purchases, and increase purchases?
Management Balanced Scorecard Not identified OBIS Internal Processes
Strategic Enterprise Balanced Score Do you set performance measures for key internal processes?
Management Balanced Scorecard Not identified Card Internal Processes
Strategic Enterprise Balanced Score What are the key measures used to monitor performance in key internal
Management Balanced Scorecard Not identified Card Internal Processes processes
Balanced Score Are managers of internal processes involved in strategy and direction
Strategic Enterprise Card, GL, OBIS, setting?
Management Balanced Scorecard Not identified OFA Internal Processes
Do internal process owners have the knowledge base about suppliers and
AP, Balanced Score customers to achieve the process objectives?
Card, EDW, OBIS,
Strategic Enterprise OM, OSA, OFA,
Management Balanced Scorecard Not identified OBIS, OPA Internal Processes
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Strategic Enterprise Balanced Score Do you monitor measures to track the value added per employee such as
Management Balanced Scorecard Not identified Card, HR, GL Learning and Growth the revenue per employee?
Do you measure employees' productivity?
Strategic Enterprise ACTIVA, Balanced
Management Balanced Scorecard Not identified Score Card Learning and Growth
Strategic Enterprise Balanced Score Do you measure employees' satisfaction? how often?
Management Balanced Scorecard Not identified Card Learning and Growth
Strategic Enterprise Balanced Score Do you measure employee retention? by what?
Management Balanced Scorecard Not identified Card, HR, GL Learning and Growth
Balanced Score Do you think that employees have the necessary enablers to achieve your
Strategic Enterprise Card, HR, EDW, financial, customer , and internal process objectives? for example, access
Management Balanced Scorecard Not identified OFA, OSA, OBIS Learning and Growth to information, training, climate for action, etc.?
Strategic Enterprise Balanced Score Are you satisfied with the current level of "agility" and "responsiveness" of
Management Balanced Scorecard Not identified Card Learning and Growth your organization? How could it be improved?
Strategic Enterprise Balanced Score How does an investor in your industry measure value?
Management Balanced Scorecard Not identified Card Measurement
Do you routinely analyze/monitor your competitors to discern their
Strategic Enterprise Balanced Score strategies, strengths/weaknesses and has this information influenced any of
Management Balanced Scorecard Not identified Card Policy your strategies? How?
Strategic Enterprise Balanced Score How do you want to be perceived by your customers?
Management Balanced Scorecard Not identified Card Strategy Measures
Strategic Enterprise Balanced Score How do you want to be perceived by your suppliers?
Strategic Enterprise Balanced Score How do you want to be perceived by your employees?
Strategic Enterprise Balanced Score Are your career development, performance feedback, and employee
Management Balanced Scorecard Not identified Card, HR Learning and Growth objective aligned with your strategic objectives?
Organization Do you have a copy of your current organization structure? How many sets
OPM Enterprise Management Strategic Objectives Detail/ Executed Financial Planning ALL Structure of Books do you currently have?
Can you provide a list of all companies that are legal entities, and require
Organization maintenance of a balanced set of books? What are their complete
OPM Enterprise Management Strategic Objectives Detail/ Executed Financial Planning ALL Structure addresses?
Organization Do you have an organizational hierarchy that is defined, and current? May
OPM Enterprise Management Strategic Objectives Detail/ Executed Financial Planning ALL Structure we have a copy?
Can you provide a copy of your current company calendar year?
OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Calendar
What is the number of periods in the calendar year?
What is the begin date of the year? What is the end date of the year?
Is the schedule for opening and closing calendar periods documented?
OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Maintenance May we have a copy?
Do you have any other documentation on your calendar open and close
OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Maintenance procedures? May we have a copy?
If you have multiple organizations, do they all close at the same time, or
OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Maintenance separately?
Can you provide us with a list of users who should have access to the
OPM Financial Management General Financial Accounting Process General Ledger OPMACCT Security calendar?
There are four Account Types in OPM that are used for account and
account key selection and reporting. These are: Asset, Liability, Equity, and
Operating Expense. These are predefined in the system, do you want to
modify these descriptions?
OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Setup
Do you have a current list of your Account Classes? These are user-
defined classifications used to classify account types. (Ex: Account Type =
Assets. Account Classes = Current Assets, Long-Term Assets) May we
have a list of your account classes?
Can you provide a list of Account Classes for each of the four Account
OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Setup Types?
Another sub-classification (of account types and classes) is the account
usage code. These are user-defined, and is also used for reporting. Do
you have a list of codes that you want to use as account usage codes?
Do you currently use Validation Codes? If so, how are they used? Can you
OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Validation provide an example?
Have you determined the accounts you want to associate with the
OPM Financial Management General Financial Accounting Maintain General Ledger OPMACCT Setup accounting units? May we have a list?
The account key combines an accounting unit with an account. Have you
classified and sorted your account keys? May we have a copy?
Do you have a copy of the mapping of your chart-of-accounts? May we
have a copy? Is each account in your chart of accounts set up by
OPMACCT, company? Is each account valid for a particular company code?
OPMFININT,
OPM Financial Management General Financial Accounting Maintain General Ledger OPMMAC Chart of Accounts
OPMACCT, Have you decided the way in which accounting units will be mapped to
OPM Financial Management General Financial Accounting Maintain General Ledger OPMMAC Chart of Accounts transactions?
OPMACCT, Who is responsible for opening and closing calendar periods?
OPM Financial Management General Financial Accounting Process General Ledger SYSADMIN Maintenance
OPMACCT, Do you have security requirements on who should have access to the
OPM Financial Management General Financial Accounting Process General Ledger SYSADMIN Security calendar? (e.g. by company?)
374357147.xls Page 159

What is the structure of your account number? What segments are a part of
OPMFININT, your account number, company, location, cost center, account, sub-
OPM Financial Management General Financial Accounting Maintain General Ledger OPMMAC Chart of Accounts account?
How many sets of books and companies will be set up? Can you provide a
OPMFININT, list?
OPM Financial Management General Financial Accounting Maintain General Ledger OPMMAC, OPMSY Set of Books
How will you map transactions from OPM to the General Ledger? What
criteria will you use? Have you planned your accounting organizational
OPM Financial Management General Financial Accounting Process Inventory OPMMAC Transactions hierarchy?
Operations Analysis & Management Manage Cost Accounting and Cost Organization Which are parent companies, which are subsidiaries?
OPM Financial Management Reporting Allocation ALL Structure
Do you currently have an organization code system? This is a short, unique
Operations Analysis & Management Manage Cost Accounting and Cost Organization code that identifies each organization. May we have a copy?
Operations Analysis & Management Manage Cost Accounting and Cost Organization Which HR Organizations will be set up as Inventory Organizations?
Do you have a current list of your accounting units (departments, plant, cost
Operations Analysis & Management Manage Cost Accounting & Cost centers) for which you need to track balances? Can you provide a copy?
OPM Financial Management Reporting Allocation OPMACCT Chart of Accounts
What reports do you currently generate to meet your Accounting Setup
reporting requirements? Can you provide examples of each? Include
source (could be manual), users, frequency, number of copies.
Operations Analysis & Management
OPM Financial Management Reporting Manage Reporting OPMACCT Reporting
Operations Analysis & Management Is there any Accounting Setup reporting requirement that your current set of
OPM Financial Management Reporting Manage Reporting OPMACCT Reporting reports does not meet?
Operations Analysis & Management Do you have documentation on your current system security requirements
OPM Financial Management Reporting Manage Reporting OPMACCT Security for Accounting Setup?
Do you have security requirements on who can enter data for Accounting
Operations Analysis & Management OPMACCT, Setup? (e.g. by company?) Can you provide a list of users who should
OPM Financial Management Reporting Manage Reporting SYSADMIN Security have access?
Do you have security requirements on who can run Accounting Setup

Operations Analysis & Management OPMACCT, reports? (by company?) Can you provide us with a list of users who should
OPM Financial Management Reporting Manage Reporting SYSADMIN Security have access?
Operations Analysis & Management Manage Cost Accounting and Cost Organization Can you provide a list of all manufacturing plants and their complete
OPM Financial Management Reporting Allocation OPMSY Structure address?
Do you have any external organizations? (People are not assigned to an
Operations Analysis & Management Manage Cost Accounting and Cost Organization external organization.) If so, can you provide a list with current addresses?
OPM Financial Management Reporting Allocation OPMSY Structure
Operations Analysis & Management Manage Cost Accounting and Cost Organization Which, if any, manufacturing plants do you wish to enable Process
OPM Financial Management Reporting Allocation OPMSY, OPMPOC Structure Operations Control (POC)?
Each user, in OPM, is assigned to one or more organizations. Do you have
OPM Information Technology a list of all the users that will be given access to OPM modules?
Management Application Implementation Method Define Business Requirements ALL OPM Modules Security
OPM Information Technology Can you provide a list of Document Types that you currently use? (Ex:
Management Application Implementation Method Define Business Requirements OPMSY Documents Purchase Orders)
OPM Information Technology OPM has a list of supplied document types. Are there any document types
Management Application Implementation Method Define Business Requirements OPMSY Documents that you need to add to this list?
OPM Information Technology Which document types do you wish to assign numbers to automatically, and
Management Application Implementation Method Define Business Requirements OPMSY Documents which ones manually?
In your current document numbering schema, is there any significance?
OPM Information Technology Can you explain the significance, and what it is used for?
Management Application Implementation Method Define Business Requirements OPMSY Documents
What is the current length (number of digits) in your document numbering
OPM Information Technology system? May we have a list, by document type, that is representative of
Management Application Implementation Method Define Business Requirements OPMSY Documents your current numbering schema?
OPM Information Technology For each document type and organization combination, can you provide a
Management Application Implementation Method Define Business Requirements OPMSY Documents starting document number? (Ex: 1000.)
Do you have a list of Geography Codes, that are used to reference address
geographical areas on documents? Types of Geography Codes include:
Country, State, Province, County. May we have a copy?
OPM Information Technology
Management Application Implementation Method Define Business Requirements OPMSY Reporting
Do you have a system of storing and categorizing text in your current
OPM Information Technology system? If so, may we have a copy of all text that is currently stored in your
Management Application Implementation Method Define Business Requirements OPMSY Documents present system?
OPM Information Technology How is the text currently categorized? By document? By table? Which
Management Application Implementation Method Define Business Requirements OPMSY Documents ones print on documents?
Do you currently represent longer descriptions or messages with short
OPM Information Technology codes? If so, may we have a list? Are they printed on documents?
Management Application Implementation Method Define Business Requirements OPMSY Documents
Do you currently have a list of codes to provide information on increases or
OPM Information Technology decreases in inventory? May we have a copy? (OPM calls these Reason
Management Application Implementation Method Define Business Requirements OPMSY Reporting Codes.)
OPM Information Technology Do they define: Inventory Adjustments, Movements, Production

Management Application Implementation Method Define Business Requirements OPMSY Reporting Transactions, and Purchasing Receipts?
Looking at the organization structure, can you identify for each user, which
OPM Information Technology OPM organizations they should be given access to? Can you provide us
Management Application Implementation Method Define Business Requirements OPMSY Security with a list?
OPM Information Technology Who is responsible for the maintenance of Geography Codes?
Management Application Implementation Method Define Business Requirements OPMSY, SYSADMIN Maintenance
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OPM Information Technology Who is responsible for the maintenance of text? Can you provide a list of
Management Application Implementation Method Define Business Requirements OPMSY, SYSADMIN Maintenance users who should be given access to these forms?
Who will be responsible for the maintenance of Reason Codes? Can you
OPM Information Technology provide a list of users who should be given access to these forms?
OPM Information Technology Who is responsible for the maintenance of user organization assignments?
OPM Information Technology Can you describe your current procedures for the Purging and Archiving of
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Other system information?
OPM Information Technology What specific information is archived? What information is purged?
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Maintenance
OPM Information Technology Do you purge and archive Production Batches, and their associated detail
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Maintenance transactions?
OPM Information Technology Do you purge and archive Sales Order and Shipment Records?
OPM Information Technology Do you purge and archive Purchase Order, Receipt, and Return records?
OPM Information Technology Do you purge and archive Inventory Journal records?
OPM Information Technology How frequently do you perform archiving of system information? How
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Maintenance frequently do you purge?
OPM Information Technology Is your current purge and archive procedure documented? May we have a
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Other copy?
OPM Information Technology What operations/processes do you want to streamline, or eliminate for the
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Other Purge and Archive process?
OPM Information Technology How do you audit your Purge and Archive data? Who is responsible?
OPM Information Technology What criteria is used to determine when system information is to be
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Maintenance archived?
OPM Information Technology What criteria is used to determine when system information is to be purged?
OPM Information Technology Do you have documentation on your current system security requirements
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY Security for Purge and Archive? Please provide copy.
OPM Information Technology How do you maintain your Purge and Archive data (who enters, who
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Maintenance reviews, etc)? Who does the maintenance?
Do you have security restrictions on who can enter/maintain data for Purge
OPM Information Technology and Archiving of system data? (e.g., by company, by cost center, by
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Security position) Please describe restrictions.
OPM Information Technology Map each P&A user to a menu structure. Will any new menus need to be
Management Enterprise Architecture Planning Analyze Information Architecture OPMSY, SYSADMIN Security created for Purge and Archive?
Do you use FIFO/LIFO inventory management policies?
OPM Materials Management Receiving & Inspection Manage Receive Goods ALL Receiving Policies
What are your current inventory goals? Price goals? Quality goals?
OPM Materials Management Receiving & Inspection Manage Inspect Goods ALL Maintenance
Do you have security requirements on who can run Receiving reports? (by
OPM Materials Management Receiving & Inspection Manage Inspect Goods ALL Security company, by cost center etc.)
OPM Materials Management Receiving & Inspection Manage Receive Goods N/A Security for Receiving? Can you provide us with a copy?
Do you receive into multiple warehouses, at each site? Can you provide a
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV Receiving Policies list?
OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory Transfer Company)?
Which sites do you transfer materials to or from?
OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory Transfer
How do you perform inventory transfers? Describe the steps.
OPM Materials Management Receiving & Inspection Issue Material OPMINV Inventory Transfer
How would you rate the accuracy of raw material on-hand balances?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMINV Maintenance Packaging? MRO?
How would you rate your location accuracy? How much obsolescence are
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMINV Maintenance you experiencing? What inventory areas?
What projects are in place to enable improvement for on-hand balance
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMINV Maintenance accuracy?
How would you rate the accuracy of planning parameters like lead-times or
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMINV Maintenance lot sizes?
What type of receipts do you process? Vendor? WIP? Customer Returns?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, OPMPMGT Receiving Policies
OPMINV, Do you require lot traceability? How do you currently assign lot numbers?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies Do you tie back to vendor lot number?
OPMINV, How do you manage items received that are rejected?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Returns
When supplier inventory fails inspection, do you move the material into a
OPMINV, MRB location, for further review? Do you have a quarantine location/
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO MRB warehouse? Are there any special security requirements?
OPMINV, How do you handle vendor returns? Describe the process. Who initiates
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Returns the Return to Vendor transaction?
OPMINV, What document is used to transfer inventory from MRB to a warehouse
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO MRB location?
Do you use public warehousing? How many, and where are they located?
OPM Materials Management Receiving & Inspection Manage Yard OPMINV, PO Receiving Policies
374357147.xls Page 161

Do you use consignment warehouses? If so, describe the mechanics.
OPM Materials Management Receiving & Inspection Manage Yard OPMINV, PO Receiving Policies
Do you accrue your receipts to the General Ledger?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMMAC, PO Receiving Policies
OPMMGT, PO, Do you validate receipts in terms of count, item and/or lot number? How
OPM Materials Management Receiving & Inspection Manage Receive Goods SYSADMIN Receiving Policies are transactions performed? Who performs them?
OPMOF, OPMPMGT, Do you perform (virtual) receipts of Drop Ship items?
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving Policies
OPMOF, OPMPMGT, If yes, then what document or event drives the receiving transaction?
Where is material received into the warehouse? Is it held in a particular
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT Receiving Policies location?
Are any items received directly into inventory?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT Direct Receipts
How do you update a Receiving report's distribution list? Who performs the
tasks associated with updating a Receiving reports distribution list?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Reporting
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Reporting location printing for Receiving reports?
Is there any business policy governing receipts?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT Receiving Policies
OPMPMGT, How many sites perform receiving? Can you provide a list of Ship-To
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, OPMSY Receiving Policies locations?
OPMPMGT, What are the rules on item inspection? How are items selected for
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM Inspection inspection?
How are items received? How do you perform the receiving function?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Describe the process.
OPMPMGT, Do you have security requirements on who can enter data for Receiving
OPMINV, OPMSY, transactions? (e.g. by company? by cost center?)
OPM Materials Management Receiving & Inspection Manage Receive Goods SYSADMIN Security
OPMPMGT, What business performance statistics do you monitor for Receiving?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting
What are your Receiving reporting requirements with respect to summary or
OPMPMGT, detail formats? Obtain a report listing. Who receives copies of the
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting Receiving reports?
What reports do you currently generate to meet your Receiving reporting
OPMPMGT, requirements? Provide examples of each. Include source (could be
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting manual), user, frequency, number of copies.
OPMPMGT, Are there any Receiving reporting requirements that your current set of
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting reports does not meet?
OPMPMGT, Are Receiving reports standard across multiple Sets of Books, for example,
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting subsidiaries?
OPMPMGT, Are Receiving reports standard across multiple levels within a Set of Books,
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMINV, PO Reporting i.e., divisions?
OPMPMGT, Do you run Receiving reports for different companies or cost centers?
OPMPMGT, What account codes and/or descriptions are required on Receiving reports?
How are the appropriate people notified when material is received that will
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, OPMPM Receiving Policies relieve a shortage?
If not, do you inspect items at receiving?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, OPMQM Inspection
OPMPMGT, Do you monitor the quality performance of your Suppliers?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM, PO Supplier Tracking
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, OPMSY Receiving Policies
OPMPMGT, OPMSY, Do you require documentation (ie, Purchase Order or Return Material
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving Policies Authorization) before an item can be received?
Do you receive substitute items?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies
How do you handle receipt quantity and date exceptions? Is this process
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Receiving Policies documented? Could you provide a copy?
Do you use a receipt amount or dollar amount tolerance? How do you
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies close a Purchase Order for receiving?
How is material received? By Truck? Tanker? Rail Car? Ship? Other?
OPM Materials Management Receiving & Inspection Manage Receive Goods OPMPMGT, PO Receiving Policies How many transportation companies do you use?
What types of information does Receiving transact?
Do you track net/ tare/ gross weight numbers for vendor shipments?
Do you use your own truck for vendor pick-up? Do you mix vendor loads?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Receiving Policies Do you have multiple PO's/ vendors per shipment?
Do you track demurrage charges? If so, how? What is the volume?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Supplier Tracking
What types of QC inspections are performed? What types of tests?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM QC Policies
Do you have vendor specific tests for the items you buy? What types?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMQM QC Policies How many?
Which sites are Bill-to Locations? Office sites? Internal locations?
374357147.xls Page 162

How are expensed items delivered to the requester? Describe the process.
Do you want to prevent receivers from seeing the quantity ordered or
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving Policies quantity remaining to receive (blind receiving?
What type of printers do you run Receiving reports on? Where are they
OPM Materials Management Receiving & Inspection Manage Receive Goods SYSADMIN Reporting located?
How would you rate transaction accuracy (I.e., receipts)?
OPM Materials Management Receiving & Inspection Manage Inspect Goods OPMPMGT, PO Maintenance
Do you track the 'Country of Origin' for the items you receive? If so, please
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Multi-Org describe what items and how they are tracked.
Do you track the 'Country of Origin' for the items you have received while in
your materials management/inventory system? If so, please describe your
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Multi-Org tracking process.
Do you produce reports by item and/or supplier on the 'Country of Origin' for
items received, stocked, or being used in production? If so, please describe
OPM Materials Management Receiving & Inspection Manage Receive Goods PO Multi-Org your reporting process.
What is the process to receive production material items?

OPM Materials Management Receiving & Inspection Manage Receive Goods PO Receiving
What is the process to receive expenses items?
What is the process for shortages to items received?
OPM Materials Management Receiving & Inspection Manage Inspect Goods PO Receiving
What is the process for processing non-compliant material?
OPM Materials Management Receiving & Inspection Manage Inspect Goods PO Receiving
OPM Materials Management Receiving & Inspection Manage Receive Goods PO,OE Receiving Company)?
How do you manage items received that are rejected?
OPM Materials Management Receiving & Inspection Manage Receive Goods PO,QA Receiving
Are receipts (from vendors or manufacturing) validated, i.e. counted,
OPM Materials Management Receiving and Inspection Manage Receive Goods INV, PO, PROD Receipts weighed?
How do you transact this receipt information, i.e. bill of lading or scale
OPM Materials Management Receiving and Inspection Manage Receive Goods INV, PO, PROD Receipts ticket?
Are receipts (from vendors or manufacturing) validated, i.e. counted,
OPM Materials Management Receiving and Inspection Manage Receive Goods INV, PO, PROD Receipts weighed?
How do you transact this receipt information, i.e. bill of lading or scale
OPM Materials Management Receiving and Inspection Manage Receive Goods INV, PO, PROD Receipts ticket?
OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs
OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs accuracy goals?
Do you have security requirements on who can enter data for inventory
OPM Materials Management Warehouse Management Manage Inventory ALL Security accuracy?
Do you have security requirements on who can run inventory accuracy
OPM Materials Management Warehouse Management Manage Inventory ALL Security reports?
Will there need to be terminal security for inventory accuracy?
OPM Materials Management Warehouse Management Manage Inventory ALL Security
OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs
OPM Materials Management Warehouse Management Manage Inventory ALL Accuracy Programs accuracy goals?
Do you have security requirements on who can enter data for inventory
OPM Materials Management Warehouse Management Manage Inventory ALL Security accuracy?
Do you have security requirements on who can run inventory accuracy
OPM Materials Management Warehouse Management Manage Inventory ALL Security reports?
Will there need to be terminal security for inventory accuracy?
OPM Materials Management Warehouse Management Manage Inventory ALL Security
What units of measures do you use?
OPM Materials Management Warehouse Management Manage Inventory INV Maintenance
What are the conversions you use between units of measures
How do you measure inventory accuracy
OPM Materials Management Warehouse Management Manage Inventory INV Accuracy Programs
How do you audit your inventory accuracy data?
How efficient would you rate your inventory management process?
What time intensive inventory accuracy processes need to be addressed?
How many items do you have and of what types? Raw materials,
OPM Materials Management Warehouse Management Manage Inventory INV Manage Items packaging, intermediates, finished goods
What is your current naming convention for items? Does the current code
OPM Materials Management Warehouse Management Manage Inventory INV Manage Items communicate information about the item?
What types of reports are currently used to manage the inventory function.
OPM Materials Management Warehouse Management Manage Inventory INV Reporting Give examples
What is the volume for inventory transactions?
What types of inventory transactions are done? Items, quantities, etc.
374357147.xls Page 163

In what areas of the business are inventory transactions performed?
How is inventory controlled? By lot, sublot, location or a combination of
OPM Materials Management Warehouse Management Manage Inventory INV Policies these?
How are lot numbers configured? Random, sequential, date?
If you use multiple units of measures on an item how do you keep and order
OPM Materials Management Warehouse Management Manage Inventory INV Maintenance the inventory?
Is inventory responsibility segmented by inventory type or by buyer/planner?
OPM Materials Management Warehouse Management Manage Inventory INV Planning
Who updates item master information?
How do you have warehouses set up? Do you have consignment
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt warehouses?
Are warehouses location controlled?
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt
Are distribution centers used for finished goods?
Is inventory transferred between warehouses? plants? distribution centers?
OPM Materials Management Warehouse Management Manage Inventory INV Stock Adjustments
Do you have an inventory locator system? Is it automated or manually
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt maintained?
Is inventory staged prior to being used in production? How is it done? Is a
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt picklist used?
What types of order policies do you use to order? Inventory levels, lot for lot,
OPM Materials Management Warehouse Management Manage Inventory INV Planning EOQ, Order point?
Where do you maintain inventory planning parameters lead time and
OPM Materials Management Warehouse Management Manage Inventory INV Planning ordering rules?
How are the validity of planning parameters validated? How are they
OPM Materials Management Warehouse Management Manage Inventory INV Planning revised and how frequently?
Dow you have inventory that expires or is time sensitive? How is it currently
OPM Materials Management Warehouse Management Manage Inventory INV Obsolete Materials controlled?
What are your primary problems in performing the inventory function? Are
these problems system, organizational, information or people?
OPM Materials Management Warehouse Management Manage Inventory INV Other
Are there redundancies in your inventory function? What functions might be
OPM Materials Management Warehouse Management Manage Inventory INV Maintenance removed?
What information is needed in the inventory function that is not currently
OPM Materials Management Warehouse Management Manage Inventory INV Reporting captured?
How frequently are schedules changed due to inventory problems?
OPM Materials Management Warehouse Management Issue Material INV Issues
What is the frequency of scale and equipment calibration?
OPM Materials Management Warehouse Management Manage Receive Goods INV Receipts
How many inventory turns occur for each type of inventory; raw materials,
OPM Materials Management Warehouse Management Manage Inventory INV Reporting finished goods, intermediates, packaging?
What is the inventory value of your safety stock?
OPM Materials Management Warehouse Management Manage Inventory INV Cost
What levels of scrap and shrinkage are you experiencing across your
OPM Materials Management Warehouse Management Manage Scrap Material INV Scrap inventory types?
What inventory benefits do you hope to gain with the system?
What programs are currently in place to enhance inventory accuracy?
Is inventory obsolescence a problem? How much in terms of cost and
OPM Materials Management Warehouse Management Manage Inventory INV Obsolete Materials efficiency?
How is inventory performance measured? In what areas? How are your
OPM Materials Management Warehouse Management Manage Inventory INV Reporting current performance levels?
Who performs the measurement?
OPM Materials Management Warehouse Management Manage Inventory INV Policies
What are your inventory accuracy reporting requirements with respect to
OPM Materials Management Warehouse Management Manage Inventory INV Reporting summary or detail formats?
What reports do you currently generate to meet your inventory accuracy
OPM Materials Management Warehouse Management Manage Inventory INV Reporting reporting requirements?
Is there any inventory accuracy reporting requirement that your current set
OPM Materials Management Warehouse Management Manage Inventory INV Reporting of reports does not meet?
OPM Materials Management Warehouse Management Manage Inventory INV Stock Adjustments physicals?
Are material shortages an issue for your operation?
OPM Materials Management Warehouse Management Manage Inventory INV Issues
Do you have documentation on your current system requirements for
OPM Materials Management Warehouse Management Manage Inventory INV Accuracy Programs inventory accuracy?
What units of measures do you use?
374357147.xls Page 164

What are the conversions you use between units of measures
How do you measure inventory accuracy
How do you audit your inventory accuracy data?
How efficient would you rate your inventory management process?
What time intensive inventory accuracy processes need to be addressed?
How many items do you have and of what types? Raw materials,
OPM Materials Management Warehouse Management Manage Inventory INV Manage Items packaging, intermediates, finished goods
What is your current naming convention for items? Does the current code
OPM Materials Management Warehouse Management Manage Inventory INV Manage Items communicate information about the item?
What types of reports are currently used to manage the inventory function.
OPM Materials Management Warehouse Management Manage Inventory INV Reporting Give examples
What is the volume for inventory transactions?
What types of inventory transactions are done? Items, quantities, etc.
In what areas of the business are inventory transactions performed?
How is inventory controlled? By lot, sublot, location or a combination of
OPM Materials Management Warehouse Management Manage Inventory INV Policies these?
How are lot numbers configured? Random, sequential, date?
If you use multiple units of measures on an item how do you keep and order
OPM Materials Management Warehouse Management Manage Inventory INV Maintenance the inventory?
Is inventory responsibility segmented by inventory type or by buyer/planner?
OPM Materials Management Warehouse Management Manage Inventory INV Planning
Who updates item master information?
How do you have warehouses set up? Do you have consignment
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt warehouses?
Are warehouses location controlled?
Are distribution centers used for finished goods?
Is inventory transferred between warehouses? plants? distribution centers?
Do you have an inventory locator system? Is it automated or manually
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt maintained?
Is inventory staged prior to being used in production? How is it done? Is a
OPM Materials Management Warehouse Management Manage Inventory INV Warehouse Mgt picklist used?
What types of order policies do you use to order? Inventory levels, lot for lot,
OPM Materials Management Warehouse Management Manage Inventory INV Planning EOQ, Order point?
Where do you maintain inventory planning parameters lead time and
OPM Materials Management Warehouse Management Manage Inventory INV Planning ordering rules?
How are the validity of planning parameters validated? How are they
OPM Materials Management Warehouse Management Manage Inventory INV Planning revised and how frequently?
Dow you have inventory that expires or is time sensitive? How is it currently
OPM Materials Management Warehouse Management Manage Inventory INV Obsolete Materials controlled?
What are your primary problems in performing the inventory function? Are
these problems system, organizational, information or people?
OPM Materials Management Warehouse Management Manage Inventory INV Other
Are there redundancies in your inventory function? What functions might be
OPM Materials Management Warehouse Management Manage Inventory INV Maintenance removed?
What information is needed in the inventory function that is not currently
OPM Materials Management Warehouse Management Manage Inventory INV Reporting captured?
How frequently are schedules changed due to inventory problems?
What is the frequency of scale and equipment calibration?
OPM Materials Management Warehouse Management Manage Receive Goods INV Receipts
How many inventory turns occur for each type of inventory; raw materials,
OPM Materials Management Warehouse Management Manage Inventory INV Reporting finished goods, intermediates, packaging?
What is the inventory value of your safety stock?
OPM Materials Management Warehouse Management Manage Inventory INV Cost
What levels of scrap and shrinkage are you experiencing across your
OPM Materials Management Warehouse Management Manage Scrap Material INV Scrap inventory types?
What inventory benefits do you hope to gain with the system?
What programs are currently in place to enhance inventory accuracy?
Is inventory obsolescence a problem? How much in terms of cost and
OPM Materials Management Warehouse Management Manage Inventory INV Obsolete Materials efficiency?
How is inventory performance measured? In what areas? How are your
OPM Materials Management Warehouse Management Manage Inventory INV Reporting current performance levels?
Who performs the measurement?
OPM Materials Management Warehouse Management Manage Inventory INV Policies
374357147.xls Page 165

What are your inventory accuracy reporting requirements with respect to
OPM Materials Management Warehouse Management Manage Inventory INV Reporting summary or detail formats?
What reports do you currently generate to meet your inventory accuracy
OPM Materials Management Warehouse Management Manage Inventory INV Reporting reporting requirements?
Is there any inventory accuracy reporting requirement that your current set
OPM Materials Management Warehouse Management Manage Inventory INV Reporting of reports does not meet?
OPM Materials Management Warehouse Management Manage Inventory INV Stock Adjustments physicals?
Are material shortages an issue for your operation?
OPM Materials Management Warehouse Management Manage Inventory INV Issues
Do you have documentation on your current system requirements for
OPM Materials Management Warehouse Management Manage Inventory INV Accuracy Programs inventory accuracy?
Do you have a cycle count program? What procedures are available?
OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process
What iis the count frequency for items based on ABC ranking?
What are the daily count volumes by rankiing?
With what frequency do you count your inventory?
What inventory losses or gain were booked for the last physical inventory
OPM Materials Management Warehouse Management Manage Inventory INV Reconciliation and cycle count?
What are your current accuracy levels for physical inventory gains/losses?
OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory
What are your current accuracy levels for cycle count variances/
Do you use ABC classification? If yes what criteria do you use to derive ABC
OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process values?
How often do you count all your items in any given inventory location?
Who is responsible for cycle counts?
Do you do automatic cycle counts for items that show zero on hand?
Do you cycle count while inventory is being transacted for other business
OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process purposes?
Is there a tolerance level for physical inventory?
What are your inventory tolerances?
Do you require recounts on out of tolerance items?
Do you research inventory variances?
Are your physical inventories "wall to wall"?
Do you shut down production for wall-to-wall physical inventories?
Do you have a separate physical inventory database?
Do you freeze inventory for a physical?
Do you create inventory tags? What type of information do they have on
OPM Materials Management Warehouse Management Manage Inventory INV Reporting them?
How long does a wall-to-wall physical inventory take?
Do you actually count inventory in WIP or just value the location?
Do you reconcile transaction logs on a regular basis?
OPM Materials Management Warehouse Management Manage Inventory INV Reconciliation
How often do you take physical inventories?
Do you perform multiple counts for each entry with different counters? Do
you compare counts? What happens when counts do not match? Do you
recount? Send different counters to verify? Auditors?
How do you handle zero quantities or negative balances during the Physical
Inventory process? Empty locations even though the computer has a
OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory value?
How do you inventory silos? Bulk storage? Off-site? Finished Goods,

OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory Rejected material, Off-site, Rail Cars or Totes?
Do you use special inventory adjustment codes for physical inventory?
OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory How many? Who is responsible for update?
374357147.xls Page 166

What types of problems are uncovered during the reconciliation process?
Incorrect Item #'s? Un-entered receipts or shipments? Are the problems
OPM Materials Management Warehouse Management Manage Inventory INV Physical Inventory itemized by severity
How do you book a reconciled inventory? What types of presentation
occur to upper management? May we have samples?
Do you have special characteristics in your cycle count program (i.e.,
OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process Control Counts for expensive items)?
What types of cycle count procedures are in place? Do they audit
approvals internally? Externally? Have you been relieved of physical
OPM Materials Management Warehouse Management Manage Inventory INV Cycle Count Process inventories due to your program?
How do you reconcile cycle counts? Do you use the variance method to
OPM Materials Management Warehouse Management Manage Inventory INV Reconciliation book? Total Quantity Replacement?
What types of reports originate from cycle counting? Physical Inventory?
OPM Materials Management Warehouse Management Manage Inventory INV Reporting May we have samples?
Do you require special output for your Audit firm? For Corporate? May
OPM Materials Management Warehouse Management Manage Inventory INV Reporting we have samples?
Do you have a financial inventory close process?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Policies
How do you close an accounting period for inventory accuracy?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Other
How long does it take to close an accounting period for accuracy?
Is closing an accounting period for inventory accuracy a hard or soft close?
How are adjustments to closed periods for inventory accuracy handled?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Stock Adjustments
How do you open an accounting period for inventory accuracy?
Who performs the tasks associated with opening and closing an accounting
OPM Materials Management Warehouse Management Manage Inventory INV, GL Other period for inventory accuracy?
Are inventory accuracy reports standard across multiple Sets of Books?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Reporting
What account codes are required on inventory accuracy reports?
Do you have a financial inventory close process?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Policies
How do you close an accounting period for inventory accuracy?
How long does it take to close an accounting period for accuracy?
Is closing an accounting period for inventory accuracy a hard or soft close?
How are adjustments to closed periods for inventory accuracy handled?
OPM Materials Management Warehouse Management Manage Inventory INV, GL Stock Adjustments
How do you open an accounting period for inventory accuracy?
Who performs the tasks associated with opening and closing an accounting
OPM Materials Management Warehouse Management Manage Inventory INV, GL Other period for inventory accuracy?
Are inventory accuracy reports standard across multiple Sets of Books?
What account codes are required on inventory accuracy reports?
What were the inventory swings in dollars for actual inventory versus
OPM Materials Management Warehouse Management Manage Inventory INV, GL Reconciliation accounting book values?
What was the inventory write-off in dollars
OPM Materials Management Warehouse Management Manage Inventory INV, GL Physical Inventory
What type of information is exchanged with Finance regarding inventory?
OPM Materials Management Warehouse Management Manage Inventory INV, Mac, GL Reporting
What type of information is exchanged with Finance regarding inventory?
OPM Materials Management Warehouse Management Manage Inventory INV, Mac, GL Reporting
Do you use safety stock to reduce variation between supply and demand
OPM Materials Management Warehouse Management Manage Inventory INV, MPS Planning
Do you use safety stock to reduce variation between supply and demand
OPM Materials Management Warehouse Management Manage Inventory INV, MPS Planning
How is inventory allocated to shipments and production orders?
OPM Materials Management Warehouse Management Issue Material INV, OE, PROD Issues
How is inventory allocated to shipments and production orders?
OPM Materials Management Warehouse Management Issue Material INV, OE, PROD Issues
What occurs when there is a mismatch between documents and validated
OPM Materials Management Warehouse Management Manage Receive Goods INV, PO, PROD Receipts counts?
What occurs when there is a mismatch between documents and validated
OPM Materials Management Warehouse Management Manage Receive Goods INV, PO, PROD Receipts counts?
How do you track inventory movements, receipts, quality problems? Is the
OPM Materials Management Warehouse Management Manage Inventory INV, PO, QA Stock Adjustments information manually kept or automated?
How do you track inventory movements, receipts, quality problems? Is the
OPM Materials Management Warehouse Management Manage Inventory INV, PO, QA Stock Adjustments information manually kept or automated?
What levels of inventory accuracy are required for maintaining continuous
OPM Materials Management Warehouse Management Manage Inventory INV, PROD Policies efficient production? How ere these levels defined?
374357147.xls Page 167

OPM Materials Management Warehouse Management Issue Material INV, PROD Issues
What levels of inventory accuracy are required for maintaining continuous
OPM Materials Management Warehouse Management Manage Inventory INV, PROD Policies efficient production? How ere these levels defined?
OPM Materials Management Warehouse Management Issue Material INV, PROD Issues
Do you control inventory by lot status or QC hold codes?
OPM Materials Management Warehouse Management Manage Inventory INV, QA Policies
How is rejected or out-of-spec inventory handled/controlled?
OPM Materials Management Warehouse Management Manage Inventory INV, QA Obsolete Materials
Do you control inventory by lot status or QC hold codes?
OPM Materials Management Warehouse Management Manage Inventory INV, QA Policies
How is rejected or out-of-spec inventory handled/controlled?
OPM Materials Management Warehouse Management Manage Inventory INV, QA Obsolete Materials
What types of units of measures do you use, volume, mass, etc?
OPM Materials Management Warehouse Management Manage Inventory INV, SYS Maintenance
What types of units of measures do you use, volume, mass, etc?
OPM Materials Management Warehouse Management Manage Inventory INV, SYS Maintenance
How do you handle movement activities? Do you provide paperwork
between locations? On-line transactions? Who does this function?
OPM Materials Management Warehouse Management Issue Material OPMINV Other
How long does it take on average to move inventory between warehouses?
OPM Materials Management Warehouse Management Issue Material OPMINV Other Do you keep track of in-transit inventory?
Do you separate inventory storage? Are Raw Materials stored separately?
Finished Goods? Does this impact MRP reporting requirements?
OPM Materials Management Warehouse Management Manage Inventory OPMINV Other
How do you handle movement activities? Do you provide paperwork
between locations? On-line transactions? Who does this function?
OPM Materials Management Warehouse Management Issue Material OPMINV Other
How long does it take on average to move inventory between warehouses?
OPM Materials Management Warehouse Management Issue Material OPMINV Other Do you keep track of in-transit inventory?
Do you separate inventory storage? Are Raw Materials stored separately?
Finished Goods? Does this impact MRP reporting requirements?
OPM Materials Management Warehouse Management Manage Inventory OPMINV Other
OPMINV, OPMPM, Do you use bar coding technology? What type? In what ways?
OPM Materials Management Warehouse Management Receive to Inventory OPMPMGT Receiving Policies
OPMINV, OPMPM, Is bar coding a long term objective? What is the timing?
OPM Materials Management Warehouse Management Receive to Inventory OPMPMGT, PO Receiving Policies
Do you have a list of specific UOM Types defined? These are used to
classify UOM groups, to measure a particular physical characteristic. (Ex:
OPM Materials Management Warehouse Management Manage Inventory OPMINV, OPMSY Other volume, mass, length, count.)
Do you have a table of all current Units of Measure that are used by your
OPM Materials Management Warehouse Management Manage Inventory OPMINV, OPMSY Other company? May we have a copy?
Who will be responsible for the maintenance of UOM Types, UOM's, and
OPMINV, OPMSY, UOM conversions? Which users should be given access to these system
OPM Materials Management Warehouse Management Manage Inventory SYSADMIN Maintenance setup forms?
Do you plan material receipts into the receiving dock? If so, what does the
OPM Materials Management Warehouse Management Manage Yard OPMPMGT, PO Receiving Policies schedule look like? May we have a copy?
Can you also provide a list of all necessary unit of measure conversions that
OPM Materials Management Warehouse Management Manage Inventory OPMSY Other are used within each type?
Within each UOM Type, can you identify which UOM value will be the
reference against which all other UOM's of the same type will be based?
OPM Materials Management Warehouse Management Manage Inventory OPMSY Other The reference UOM is used for the conversions.
Describe the process for manufacturing rework? Is a workorder created?
APS, OPMCAP, Non-standard
OPM Operations Shop Floor Execution Perform Work Center Operations OPMMRP, OPMPM Workorders
OPM Operations Shop Floor Execution Perform Work Center Operations APS, OPMPM Reports How do you measure capacity compliance? Who is accountable?
APS, OPMPOC, Do you link quality and costing criteria as part of the measurement? What
OPM Operations Shop Floor Execution Inspect Quality of Goods OPMQM Reports is used? May we have samples?
Do you require entry of information such as temperature or strength as part
OPM Operations Shop Floor Execution Perform Work Center Operations OPMFM, OPMPM Shopfloor Document of the batch information?
Non-standard Describe the process for storing manufacturing rework?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPM Workorders
OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPM WIP Tracking Do you process move transactions real-time or periodically?
Do you use a bar-code interface to process move transactions real-time?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMINV, OPMPM WIP Tracking
Do you review requirements for validation rules, allowing certain Work in
OPM Operations Shop Floor Execution Perform Work Center Operations OPMMAC, OPMPM Validation Process accounts to be valid with only certain other values.
OPM Operations Shop Floor Execution Perform Work Center Operations OPMMPM Maintenance How do you audit your Work in Process data?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM Security created for Work in Process?
Do you use batches or schedules to collect actual costs?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, OPMPOC Production Type
Do you allow partial completions of batches?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, OPMPOC WIP Tracking
OPMPM, OPMSY, Do you have security requirements on who can enter data for Work in
OPM Operations Shop Floor Execution Perform Work Center Operations SYSADMIN Security Process? (e.g. by company? by cost center?)
Who records transactions in your system? Can you describe the process?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPM, SYSADMIN WIP Tracking
374357147.xls Page 168

Non-standard Do you repair customer products? Do you perform product upgrades?
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPMGT, OPMPM Workorders What documentation is created?
How do you report actual manufacturing results? Do you use a data
collection system? If so, what type? Manual or automatic? Can you
OPM Operations Shop Floor Execution Perform Work Center Operations OPMPOC, OPMPM Reports describe the process?
OPM Operations Shop Floor Execution Perform Work Center Operations SYSADMIN Security Is terminal security required for Work in Process?
Do you hit your production schedules within your tolerance?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WO & PO Release
What business groups are involved with the production process? Who
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders All OPM Modules Planning participates in the planning process?
What is your biggest headache within the production process? Material
availability? Schedule changes? Equipment? Shortage of Labor Skills?
OPM Operations Shop Floor Resource & Scheduling Manage Resources All OPM Modules Maintenance
Do you have any "mixed-mode" manufacturing on your production line?
APS, OPMCAP, Repetitive
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMMRP, OPMPM Production
How do you schedule production?
APS, OPMCAP,
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMMRP, OPMPM Planning
How is the process initiated? Call-in sheets? MRP output? Manual
APS, OPMCAP, schedule?
What type of information do you require to perform your job function?
APS, OPMCAP,
How do you maintain your Work in Process data?
APS, OPMFM,
OPMMPS, OPMMRP,
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, SYSADMIN Maintenance
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders N/A Security for Work in Process? May we have a copy?
Do you automatically generate and confirm released batches?
OPMCAP, OPMMRP,
Are there time-intensive Work in Process operations/processes that need to
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMCAP, OPMPM Other be addressed?
What are your Work in Process reporting requirements with respect to
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Reporting functional vs. foreign currencies?
What are your Work in Process reporting requirements with respect to
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Reporting summary or detail formats? Obtain report listing.
Is the processing or production activity constrained by hold tank or vessel
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Planning size?
Are you constrained by size or routing type?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMCAP, OPMPM Planning
What are the average number of operations for each routing? How detailed
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM Production Type are they? Can you provide samples?
What is the average number of ingredient requirements on a batch or
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMFM WIP Tracking repetitive schedule?
How are batch sizes determined? Customer order quantity? Container size
limitations?
OPMFM, OPMMPS,
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMMRP, OPMPM Production Type
Do you manufacture on a repetitive basis?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMFM, OPMPM Production Type
What types of hard-copy documentation are used? Is a document packet
issued that contains formula, batch control record, QC information etc.?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM, OPMPM Shopfloor Document
Do you have pass-thru or phantom configurations?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMFM, OPMPM WIP Tracking
Do you rescale production batches based on material? Available
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMFM, OPMPM Planning equipment? Customer order changes?
Do you interact with R&D for new or improved formulations? What
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMFM, OPMPM Maintenance information Is required? Who supplies it?
OPMFM, OPMPM, Do you use routings and alternate routings? Are transactions recorded
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPOC Production Type against each step in the routing?
OPMFM, OPMPM, Do you do any outside processing? Is outside processing listed as a
OPM Operations Shop Floor Resource & Scheduling Manage Resources PO Production Type routing step on the workorder ?
Do you use lead time offsets for the components and issue to the floor
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production Type based on operations scheduling?
Do you use batches or schedules to control material movement?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production Type
Repetitive Do you use pull tickets for repetitive schedule replenishment?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production
Repetitive Do you keep any components for repetitive on the production floor?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Production
Do you pre-weigh chemicals and pre-stage prior to batch processing?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM WIP Tracking
Are you lot controlled? Do you have to reconcile ingredient quantities
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMINV, OPMPM Shopfloor Document against formula quantities?
374357147.xls Page 169

How do you account for consumed ingredients within the production
process? Input completed batch sheets? Automatic meter consumption?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM Shopfloor Document Backflush?
Are scales and other equipment types functional? What is the calibration
frequency? Preventive Maintenance? How would you rate the control of
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMINV, OPMPM WIP Tracking priorities?
Performance How would you rate the accuracy of inventory on-hand balances? Location
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMINV, OPMPM Measurement accuracy of material? Part number identification?
Performance How much obsolescence or expired shelf life material exists?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMINV, OPMPM Measurement
OPMINV, OPMPM, Repetitive Do you use repetitive count points to collect labor and material through a
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPOC Production repetitive process? Which processes?
OPMINV, OPMPM, Do you validate lot numbers of raw ingredients (i.e., QA approval) prior to
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMQM WIP Tracking usage?
How many shifts do you run? Is there consistency with operator skills?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMMRP, OPMPM Maintenance
Is there a batch - part number - customer relationship?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMOF, OPMPM Shopfloor Document
Which operations/processes do you want to streamline for Work in
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Other Process?
Which operations/processes do you want to eliminate for Work in Process?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Other
What reports do you currently generate to meet your Work in Process
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting be manual), users, frequency, number of copies.
Is there any Work in Process reporting requirement that your current set of
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting reports does not meet?
Are Work in Process reports standard across multiple Sets of Books, for
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting example, subsidiaries?
Are Work in Process reports standard across multiple levels within a Set of
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting Books, i.e., divisions?
What account codes and/or descriptions are required on Work in Process
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting reports?
Do you provide a "key" of content/information somewhere on the Work in
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting Process report?
What Work in Process reports are grouped together on a regular basis and
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting printed in one print run?
Who receives a copy of the Work in Process reports? How frequently are
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting they generated?
What is the criteria for determining who should receive a copy of any Work
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting in Process report?
How do you update a Work in Process reports distribution list?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting
Is the process to update a Work in Process reports distribution list
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting documented?
Who performs the tasks associated with updating a Work in Process
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting reports distribution list?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting location printing for Work in Process reports?
Do some of these Work in Process reports belong in report sets? Always
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting being run together?
Do the separate business units run their own Work in Process reports?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting
Do you run Work in Process reports for different companies or cost centers?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Reporting Work centers, machines?
Do you manufacture discrete batches (work orders)?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Production Type
Do you manufacture both discrete and repetitive on the same line?
Are you a continuous process manufacturer?
Do you use batches or schedules to record material transactions only?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Production Type
Do you backflush component material?
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Production Type
How many batches do you release each day?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP Tracking
Do you "kit complete" into a manufacturing staging area? Do shortages
play a major role in scheduling and launching batches? Do you 'kit short'
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM WIP Tracking shop orders?
How firm is your production schedule?

OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Planning
Who is responsible for the execution of production orders?
Do you have just-in-time needs for production?
Do you use Firm Planned Orders (FPO's) within your planning process?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WO & PO Release MRP?
How many pages are contained within the document package?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor Document
374357147.xls Page 170

Do you account for all issued documentation at month-end?
How many batches do you make in a week? A month? A year?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor Document
Do you keep intermediates or finished product stored and pack it out when
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP Tracking an order is placed?
Do you segment the production process with making intermediates prior to
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM WIP Tracking start-up of the next production process?
Does the production process or formula composition lend themselves to
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Shopfloor Document adjustments, blends or rework?
Do you run production with consistent UOM's or do they change (i.e., lbs vs
OPM Operations Shop Floor Resource & Scheduling Manage Material Control OPMPM Shopfloor Document gl)?
How do you schedule the processing area? The filling area? What is the
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM Planning capacity for batching? For filling?
How would you rate the quality and technology of the production process?
How would you describe the efficiencies within the production process?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Maintenance
What improvements are necessary? How would you improve the
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Maintenance production or manufacturing process?
What are your unique production requirements? How would you enhance
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Maintenance them?
What is the utilization rate of equipment?
What is the utilization rate of Manpower?
Performance How is production performance measured?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM Measurement
Performance What level of production variances exist? Yield? Usage?
Performance Are you penalized for cost or for delivery infractions? Or both?
What business performance statistics do you monitor for Work in Process?
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM, OPMPOC Maintenance
Are the performance measures linked by functional area or against the
OPM Operations Shop Floor Resource & Scheduling Manage Resources OPMPM, OPMPOC Maintenance overall business direction?
How is QA integrated within the production process? Are the operators in
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMQM Shopfloor Document charge of their own quality?
How do you keep track of issued production documentation? Manually
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMSY Shopfloor Document assigned number? Automatic computer assignment?
Does your batch numbering scheme have meaning?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, OPMSY Shopfloor Document
What type of printers do you run Work in Process reports on? Where are
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders OPMPM, SYSADMIN Reporting they located?
Do you have security requirements for running WIP reports? Do you
monitor or run security reports on a regular basis for Work in Process?
OPM Operations Shop Floor Resource & Scheduling Manage Work Orders SYSADMIN Security
Do you practice order quotation against existing inventory? Future
OPM Order Fulfillment Order Entry & Scheduling Enter Orders OPMINV, OPMOF Order Entry production? If so, how?
Do you practice order quotation against existing inventory? Future
OPM Order Fulfillment Order Entry & Scheduling Enter Orders OPMINV, OPMOF Order Entry production? If so, how?
APS, OPMCAP, How do you schedule your manufacturing groups? Workcenter? Factory?
OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Analyze Needs Product area?
APS, OPMCAP, What type of dispatch reports or schedules are used? Are they followed?
OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Reports
How do you schedule your vendors? What is the scheduling vehicle?
OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule APS, PO Supplier Scheduling BPO? EDI?
How do you schedule your vendors? What is the scheduling vehicle?
OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule APS, PO Supplier Scheduling BPO? EDI?
Do you use custom WIP instructions?
OPM Planning & Forecasting Distribution & Production Schedules Print Shop Packets OPMFM, OPMPM Shopfloor Document
OPMMRP, Is the enterprise JIT oriented? How frequently are raw materials received?
OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule OPMPMGT, PO Analyze Needs
How do you schedule manufacturing? Is it forecast driven? Longest runs
OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Scheduling first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?
How do you schedule manufacturing? Is it forecast driven? Longest runs
OPM Planning & Forecasting Distribution & Production Schedules Release Production Schedule OPMPM Scheduling first? FIFO/LIFO? Special ratios (I.e.Critical ratio)?
What are the types of documents that you generate? Can you provide us
OPM Planning & Forecasting Distribution & Production Schedules Print Shop Packets OPMPM Shopfloor Document with samples of each?
Generate How do you track vendor performance to schedule?
Performance
OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule PO Measurements
Generate How do you track vendor performance to schedule?
Performance
OPM Planning & Forecasting Distribution & Production Schedules Release Procurement Schedule PO Measurements
Generate What programs are in place that get you to 100% accuracy?
Performance
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters ALL Measurements
Generate Does your enterprise work as a cross-functional team to solve problems?
Performance
374357147.xls Page 171

Generate Does your enterprise review performance formally? Is it posted for
Performance everyone to see?
Generate What are your primary areas for improvement? For Support groups?
Performance
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials ALL Measurements
Generate What types of projects exist for continuous improvement within your facility?
Performance
Generate What programs are in place that get you to 100% accuracy?
Performance
Generate Does your enterprise work as a cross-functional team to solve problems?
Performance
Generate Does your enterprise review performance formally? Is it posted for
Performance everyone to see?
Generate What are your primary areas for improvement? For Support groups?
Performance
Generate What types of projects exist for continuous improvement within your facility?
Performance
How often do you review capacity requirements? (Hourly, Daily, Weekly,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS Reports Quarterly etc.)
What types of reports do you use to manage this aspect of your business?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS Reports May we have samples?
How does your enterprise handle bottleneck resource scheduling?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMCAP Capacity Planning
How do you evaluate capacity utilization? Percentage? Graphically?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP Analyze Needs
Is capacity utilization a key measurement criteria for manufacturing? What
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP Analyze Needs are the targets?
APS, OPMCAP, Do you generate the RCCP simultaneously with the MPS?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMPS Analyze Needs
APS, OPMCAP, What are your major bottlenecks? Machine? Labor? Material?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMPS Capacity Planning
What is your capacity run rate? What affects your capacity?
APS, OPMCAP,
OPMMPS, OPMMRP,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMPM Capacity Definition
Do you use infinite capacity requirements planning?
APS, OPMCAP,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMPM Analyze Needs
How are capacity problems communicated within your enterprise?
APS, OPMCAP,
OPMFCST,
OPMMPS, OPMMRP,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Capacity Planning
What type of planning is performed? Do you have a centralized planning
function? Do you analyze capacity from a rough cut perspective? Do you
APS, OPMCAP, calculate cost and potential cash flow analysis? Can we have samples of
OPMFCST, these reports and documents?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, PO MPS
What type of planning is performed? Do you have a centralized planning
function? Do you analyze capacity from a rough cut perspective? Do you
APS, OPMCAP, calculate cost and potential cash flow analysis? Can we have samples of
OPMFCST, these reports and documents?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, PO MPS
Is Finance involved with your capacity activities? Where? What level?
APS, OPMCAP,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFCST, OPMPM Analyze Needs
APS, OPMCAP, Do you require Finite Capacity Planning? If so, where?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM Analyze Needs
How do you currently plan capacity? Do you perform long range capacity
planning? Medium range? Daily planning?
APS, OPMCAP,
OPMMPS, OPMMRP,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Analyze Needs
Do you perform rough cut capacity planning? (RCCP)
APS, OPMCAP,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMPS, OPMPM Analyze Needs
What information do you use for adjustments? Single level pegging? Full
APS, OPMCAP, level pegging?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMPS, OPMPM Analyze Needs
APS, OPMCAP, Do you need to plan with finite material constraints?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMRP, PO Analyze Needs
APS, OPMCAP, What capacity methods are used within your manufacturing environment?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Analyze Needs
APS, OPMCAP, Do you use input/output control devices for measuring capacity
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Analyze Needs consumption rates?
374357147.xls Page 172

APS, OPMCAP, In what areas would you focus attention for improvement with capacity?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMPM Maintenance
APS, OPMCAP, Do you perform schedule simulation? If so, how? Who coordinates?
APS, OPMCAP, Do you perform schedule simulation? If so, how? Who coordinates?
APS, OPMCAP, How much money is spent to resolve capacity problems? Sub-
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMPM, PO Reports contracting? Offload?
Do you use standard hours or product volume or product rates to define
APS, OPMCAP, capacity? Are you able to calculate capacity variables into time?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMSY Capacity Definition
APS, OPMCAP, Describe your capacity planning methodology?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMSY, PO Analyze Needs
Do you plan for external capacity? Other divisions? Sub-contractors?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMCAP, PO Analyze Needs
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP, PO Supplier Feedback not, is this a future need?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMCAP, PO Supplier Feedback not, is this a future need?
Do you measure schedule compliance? Actual quantities to plan? To date?
What levels are the enterprise performing to?
APS, OPMFCST,
OPMMPS, OPMMRP,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Reports
Do you overlap operations? Are you a continuous process manufacturer?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMFM Capacity Definition
What happens when capacity shortages are identified? How do you
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMPM Capacity Planning resolve them?
Do you use preventive maintenance to optimize capacity? If so, how do you
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters APS, OPMPM Capacity Definition plan for preventive maintenance?
Do you work toward a desired productivity level? What's the level?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities APS, OPMPM Analyze Needs
APS, OPMPOC, What programs are in place to enhance capacity utilization?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMPM Maintenance
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Not Module Specific Security for MRP?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials Not Module Specific Security for MRP?
How do you model your capacity? What element types exist (i.e.,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP Capacity Definition machines, labor, tools, raw material)?
Do you currently have routings or operation profiles that define process
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition steps? Can you provide a copy?
What are the unique features of your routings or operation profiles?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition
Do you have dedicated routings? If so, how many and for what products?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition
Do you use alternate resources or routings? What frequency and for what
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Capacity Definition products?
Do you deactivate routings?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMCAP, OPMFM Maintenance
How would you rate the accuracy of your forecast?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS
Who owns the demand information? How is it communicated? Do you
supply Distribution Warehouses or other facilities? If so, can you provide us
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS with a list?
How would you rate the accuracy of your forecast?

OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS
Who owns the demand information? How is it communicated? Do you
supply Distribution Warehouses or other facilities? If so, can you provide us
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFCST MPS with a list?
What types of planning documentation do you use? Formulas? Balance

on-hand? Customer orders? Forecast? MPS? Can we have samples of
OPMFCST, OPMFM, this information?
OPMINV, OPMMPS,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMOF Documentation
What types of planning documentation do you use? Formulas? Balance
on-hand? Customer orders? Forecast? MPS? Can we have samples of
OPMFCST, OPMFM, this information?
OPMINV, OPMMPS,
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMOF Documentation
OPMFCST, What type of demand does your company use? Is it forecast? Customer
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS orders? A hybrid of both?
OPMFCST, How do you account for customer orders and forecast demand? Do you
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS consume forecast with customer orders?
OPMFCST, How do you handle orders in excess of forecast? How do you apply
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS unconsumed forecast?
OPMFCST, What type of demand does your company use? Is it forecast? Customer
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS orders? A hybrid of both?
OPMFCST, How do you account for customer orders and forecast demand? Do you
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS consume forecast with customer orders?
OPMFCST, How do you handle orders in excess of forecast? How do you apply
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMOF MPS unconsumed forecast?
374357147.xls Page 173

How would you rate the accuracy of your routings?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM Maintenance
What are the primary causes for routing discrepancies? How do they get
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM Maintenance corrected?
Generate How would you rate the quality of planning information?

OPMFM, OPMINV, Performance
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters PO Measurements
Generate How accurate are your planning parameters for lead-time? Lot sizes? On-
OPMFM, OPMINV, Performance hand inventory balances? Formula accuracy?
Generate How would you correct the problems associated with information integrity
OPMFM, OPMINV, Performance and accuracy?
Generate How would you rate the quality of planning information?
OPMFM, OPMINV, Performance
Generate How accurate are your planning parameters for lead-time? Lot sizes? On-
OPMFM, OPMINV, Performance hand inventory balances? Formula accuracy?
Generate How would you correct the problems associated with information integrity
OPMFM, OPMINV, Performance and accuracy?
Are make/ buy decisions impacted by capacity?
OPMFM, OPMMRP,
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMINV, PO Capacity Planning
What programs are in place to enhance Set-up reduction? Clean-up
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMFM, OPMPM Maintenance consolidation? Operator cross-training?
Non-standard Are routings created for Non-standard jobs? What is the procedure?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMFM, OPMPM Workorders
What group is responsible for routings? Can you provide us with a list of
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMFM, SYSADMIN Maintenance user names?
Do you use safety stock or reorder points? Do you plan for scrap or use
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV MRP phantoms?
Please define how much inventory exists by organizational group? By
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Planning Parameters plant? By inventory classification (I.e. raw materials)?
Do you transfer inventory between warehouses to meet item requirements?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Planning Parameters Describe the process. Is it a manual procedure?
Generate How many inventory turns are you experiencing? Total? R/M's?
Performance Packaging? Finished Goods?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Measurements
Generate What was the result of your last physical inventory? What was the dollar
Performance write-off? What was the variance swing?
Do you use safety stock or reorder points? Do you plan for scrap or use
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV MRP phantoms?
Please define how much inventory exists by organizational group? By
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Planning Parameters plant? By inventory classification (I.e. raw materials)?
Do you transfer inventory between warehouses to meet item requirements?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV Planning Parameters Describe the process. Is it a manual procedure?
Generate How many inventory turns are you experiencing? Total? R/M's?
Performance Packaging? Finished Goods?
Generate What was the result of your last physical inventory? What was the dollar
Performance write-off? What was the variance swing?
How do you source product? Do you perform a make vs buy analysis? If
OPMINV, OPMFM, so, who is involved? Is the procedure documented? May we have a copy?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP
How do you source product? Do you perform a make vs buy analysis? If
OPMINV, OPMFM, so, who is involved? Is the procedure documented? May we have a copy?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP
What type of material planning methodology do you use? Manual? MRP?
OPMINV, OPMMPS, Another system?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRP
What type of material planning methodology do you use? Manual? MRP?
OPMINV, OPMMPS, Another system?
Please describe the organization configuration for planning.
OPMINV, OPMMPS,
OPMSY, PO, Organization
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters SYSADMIN Structure
Please describe the organization configuration for planning.
OPMINV, OPMMPS,
OPMSY, PO, Organization
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters SYSADMIN Structure
Will you be generating MRP and MPS reports? If so, user planning classes
OPMINV, OPMMRP, are required. Have you defined your user planning classes?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMSY MPS
OPMINV, OPMMRP, When you plan ingredients, components or products, do you segregate
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP them by commodity? Planner? Product family?
374357147.xls Page 174

OPMINV, OPMMRP, When you plan ingredients, components or products, do you segregate
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP them by commodity? Planner? Product family?
What functional areas are dependent upon planning information?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, OPMPM Other
What functional areas are dependent upon planning information?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, OPMPM Other
Do you use status codes that prevent ingredient usage? How is it viewed?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, OPMQM Planning Parameters By warehouse? By lot? By status code?
Do you use status codes that prevent ingredient usage? How is it viewed?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, OPMQM Planning Parameters By warehouse? By lot? By status code?
Who owns the update of the inventory item master and the corresponding
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters computer systems update?
Who owns the input and maintenance of planning parameters like lead-
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters times and lot sizes?
Do you have multiple lead-times and lot sizes for your materials? Are you
multi-sourced? Do you use preference logic based on cost? Location?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters Available inventory? Please provide examples.
How do you currently access inventory balance information?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO Planning Parameters
What is your longest lead-time Item code? How many item codes do you
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO MRP plan?
Generate Do you perform periodic analysis of planning parameters to fine-tune them?

Performance If so, how frequent and in what areas? How do you do it?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Measurements
Who owns the update of the inventory item master and the corresponding
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters computer systems update?
Who owns the input and maintenance of planning parameters like lead-
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters times and lot sizes?
Do you have multiple lead-times and lot sizes for your materials? Are you
multi-sourced? Do you use preference logic based on cost? Location?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Planning Parameters Available inventory? Please provide examples.
How do you currently access inventory balance information?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO Planning Parameters
What is your longest lead-time Item code? How many item codes do you
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMINV, PO MRP plan?
Generate Do you perform periodic analysis of planning parameters to fine-tune them?

Performance If so, how frequent and in what areas? How do you do it?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMINV, PO Measurements
Non-standard Do you tie non-standard jobs to specific expense accounts?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMAC, OPMPM Workorders
Non-standard Do you tie non-standard jobs to internal or external accounts for
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMAC, OPMPM Workorders processing?
What is your planning time horizon? Do you plan at different intervals, like
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP long, medium or short range?
How do you link the planning intervals? Is it procedural?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP
Separate data base copies? What is done to ensure consistency with
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP demand profiles?
Do you have variable calendars? Do certain facilities run 7 days/wk while
others run 5 days/week? How do you currently coordinate this supply flow?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP Planning Parameters Do you use inventory buffers?
Do you use time fences? What planning horizons are typical?
What is your planning time horizon? Do you plan at different intervals, like
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP long, medium or short range?
How do you link the planning intervals? Is it procedural?
Separate data base copies? What is done to ensure consistency with
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP demand profiles?
Do you have variable calendars? Do certain facilities run 7 days/wk while
others run 5 days/week? How do you currently coordinate this supply flow?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP Planning Parameters Do you use inventory buffers?
Do you use time fences? What planning horizons are typical?
OPMMPS, Who is responsible for performing the material planning function?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security
OPMMPS, Do you have security requirements on who can enter data for MRP? (e.g.
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security by company? by cost center?)
OPMMPS, Who is responsible for performing the material planning function?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security
OPMMPS, Do you have security requirements on who can enter data for MRP? (e.g.
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security by company? by cost center?)
How do you maintain your Material Requirements Planning data?
Which operations/ procresses do you want to streamline for MRP?
Are there time-intensive MRP operations/ processes that need to be
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRP addressed?
What are your MRP reporting requirements with respect to summary or
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting detail formats? Obtain report listing.
374357147.xls Page 175

Are there any MRP reporting requirements that your current set of reports
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting does not meet?
What is the criteria for determining who should receive a copy of MRP
reports? How do you update the distribution list? Who is responsible for
updating this list? Is this procedure doucmented? May we have a copy?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting location printing for MRP reports?
How do you maintain your Material Requirements Planning data?
Which operations/ procresses do you want to streamline for MRP?
Are there time-intensive MRP operations/ processes that need to be
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP MRP addressed?
What are your MRP reporting requirements with respect to summary or
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting detail formats? Obtain report listing.
Are there any MRP reporting requirements that your current set of reports
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting does not meet?
What is the criteria for determining who should receive a copy of MRP
reports? How do you update the distribution list? Who is responsible for
updating this list? Is this procedure doucmented? May we have a copy?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Reporting location printing for MRP reports?
Non-standard Where do you source materials for non-standard jobs?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP Workorders
Do you plan to infinite material availability?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities OPMMRP Analyze Needs
Generate What business performance statistics do you monitor for Material Planning?
OPMMRP, OPMPM, Performance
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO Measurements
OPMMRP, OPMPM, Do you perform a rescheduling function when you know dates have
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP slipped? If so, what is the procedure?
Generate What business performance statistics do you monitor for Material Planning?
OPMMRP, OPMPM, Performance
OPMMRP, OPMPM, Do you perform a rescheduling function when you know dates have
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP slipped? If so, what is the procedure?
Do you run MRP reports for different companies or cost centers?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMSY Reporting
Do you run MRP reports for different companies or cost centers?
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP, OPMSY Reporting
How many employees use MRP to plan materials? Can you provide us with
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP a list?
How many employees use MRP to plan materials? Can you provide us with
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMMRP, PO MRP a list?
OPMMRP, PO, Do you use a buyer/ planner configuration or do you handle purchasing and
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN MRP manufacturing independently?
OPMMRP, PO, Do you use a buyer/ planner configuration or do you handle purchasing and
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN MRP manufacturing independently?
OPMMRP, Do you generate MRP for each manufacturing plant?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Reporting
OPMMRP, Do you generate MRP for each manufacturing plant?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Reporting
Generate How do you track Manufacturing performance to schedule?
Performance
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPM Measurements
Generate How do you track Manufacturing performance to schedule?
Performance
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPM Measurements
Non-standard How do you schedule these types of non-standard jobs?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials OPMPM Workorders
Which users will be associated with each planning class? Can you provide
a list of each user name, and which planning classes they should be given
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters OPMSY Security access to?
OPM Planning & Forecasting Manufacturing Plan Plan Production Capacities PO Supplier Feedback not, is this a future need?
How do you handle your vendors if they run contrary to your calendar?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP
Generate How would your vendors rate your planning accuracy?
Performance
How do you handle your vendors if they run contrary to your calendar?
OPM Planning & Forecasting Manufacturing Plan Plan Production Materials PO MRP
Generate How would your vendors rate your planning accuracy?
Performance
If a user has more than one planning class, which one should be
designated as their default? Can you provide a list of username and the
OPM Planning & Forecasting Manufacturing Plan Set Policies & Parameters SYSADMIN Maintenance default planning class?
374357147.xls Page 176

Do you ship customer orders direct from your plant? If so, what volume or
OPM Planning & Forecasting Picking and Shipping Ship Sales Orders OPMINV, OPMOF Shipping percentage?
Do you ship customer orders direct from your plant? If so, what volume or
OPM Planning & Forecasting Picking and Shipping Ship Sales Orders OPMINV, OPMOF Shipping percentage?
OPM Planning and How are results communicated between functional areas?
Forecasting Demand Management Manage Forecasts ALL MPS
OPM Planning and How are results communicated between functional areas?
Forecasting Demand Management Manage Forecasts ALL MPS
OPM Planning and APS, OPMCAP, Do you generate Rough Cut Capacity Plans? Do you generate the RCCP
Forecasting Demand Management Manage Forecasts OPMMPS Capacity Planning simultaneously with the MPS?
OPM Planning and APS, OPMCAP, What happens if rough cut defines a significant capacity problem? What
Forecasting Demand Management Manage Forecasts OPMMPS MPS activities transpire?
OPM Planning and APS, OPMCAP, Do you generate Rough Cut Capacity Plans? Do you generate the RCCP
Forecasting Demand Management Manage Forecasts OPMMPS Capacity Planning simultaneously with the MPS?
OPM Planning and APS, OPMCAP, What happens if rough cut defines a significant capacity problem? What
Forecasting Demand Management Manage Forecasts OPMMPS MPS activities transpire?
OPM Planning and Do you have documentation on your current system security requirements
Forecasting Demand Management Manage Forecasts N/A Security for Forecasting? Can you provide a copy?
What documents are the real information drivers for your enterprise?
OPM Planning and Not Application Special logbooks? Special PC applications independent of the formal
Forecasting Demand Management Manage Forecasts Specific MPS system? The current system?
What documents are the real information drivers for your enterprise?
OPM Planning and Not Application Special logbooks? Special PC applications independent of the formal
Forecasting Demand Management Manage Forecasts Specific MPS system? The current system?
OPM Planning and What types of drivers would cause forecast changes and adjustments?
Forecasting Demand Management Manage Forecasts Not Module Specific Maintenance
OPM Planning and Do you keep extra capacity available because of demand fluctuations? I.e.;
Forecasting Demand Management Manage Forecasts OPMCAP, OPMPM Demand Forecast forecast inaccuracy
OPM Planning and What are your forecast demand sources?
Forecasting Demand Management Manage Forecasts OPMFCST Collection/Analysis
OPM Planning and Do you create a forecast for each demand source?
OPM Planning and Do you have regional market demand?
Forecasting Demand Management Manage Forecasts OPMFCST Demand Forecast
OPM Planning and Do you create multiple forecasting scenarios? Sales Forecast, Marketing
Forecasting Demand Management Manage Forecasts OPMFCST Collection/Analysis Forecast, Budget, Constrained vs. Unconstrained?
OPM Planning and How many and on what level for an item do you forecast on a weekly basis?
Forecasting Demand Management Manage Forecasts OPMFCST Forecast Level Monthly basis? Quarterly?
OPM Planning and What is the forecast system processing time during the peak forecast
Forecasting Demand Management Manage Forecasts OPMFCST Maintenance period?
OPM Planning and How do you maintain your Forecasting data?
Forecasting Demand Management Manage Forecasts OPMFCST Maintenance
OPM Planning and Which operations/processes do you want to streamline for Forecasting?
Forecasting Demand Management Manage Forecasts OPMFCST Operations
OPM Planning and Which operations/processes do you want to eliminate for Forecasting?
Forecasting Demand Management Manage Forecasts OPMFCST Operations
OPM Planning and Are there any time-intensive Forecasting operations/processes that need to
Forecasting Demand Management Manage Forecasts OPMFCST Operations be addressed?
OPM Planning and What are your Forecasting reporting requirements with respect to functional
Forecasting Demand Management Manage Forecasts OPMFCST Reporting vs. foreign currencies?
OPM Planning and What are your Forecasting reporting requirements with respect to summary
Forecasting Demand Management Manage Forecasts OPMFCST Reporting or detail formats? Obtain a report listing.
What reports do you currently generate to meet your Forecasting reporting
OPM Planning and requirements? Provide examples of each. Include source (could be
Forecasting Demand Management Manage Forecasts OPMFCST Reporting manual), user, frequency, number of copies.
OPM Planning and Is there any Forecasting reporting requirement that your current set of
Forecasting Demand Management Manage Forecasts OPMFCST Reporting reports does not meet?
OPM Planning and Are Forecasting reports standard across multiple Sets of Books, for
Forecasting Demand Management Manage Forecasts OPMFCST Reporting example, subsidiaries?
OPM Planning and Are Forecasting reports standard across multiple levels within a Set of
Forecasting Demand Management Manage Forecasts OPMFCST Reporting Books, i e., divisions?
OPM Planning and What information is needed i e., actual sales orders, are required on
Forecasting Demand Management Manage Forecasts OPMFCST Reporting Forecasting reports?
OPM Planning and What account codes and/or descriptions are required on reports?
Forecasting Demand Management Manage Forecasts OPMFCST Reporting
OPM Planning and Do you provide a "key" of content/information somewhere on the
Forecasting Demand Management Manage Forecasts OPMFCST Reporting Forecasting report?
OPM Planning and What Forecasting reports are grouped together on a regular basis and
Forecasting Demand Management Manage Forecasts OPMFCST Reporting printed in one print run?
OPM Planning and Who receives a copy of the Forecasting reports?
OPM Planning and What is the criteria for determining who should receive a copy of any
Forecasting Demand Management Manage Forecasts OPMFCST Reporting Forecasting report?
OPM Planning and How do you update a Forecasting reports distribution list?
OPM Planning and Is the process to update a Forecasting reports distribution list documented?
Forecasting Demand Management Manage Forecasts OPMFCST Reporting Can you provide a copy?
OPM Planning and How long does it take to update a Forecasting reports distribution list? How
Forecasting Demand Management Manage Forecasts OPMFCST Reporting long should it take?
374357147.xls Page 177

OPM Planning and Who performs the tasks associated with updating a Forecasting reports
Forecasting Demand Management Manage Forecasts OPMFCST Reporting distribution list?
OPM Planning and Is there any requirement for on-line (softcopy) distribution and/or remote
Forecasting Demand Management Manage Forecasts OPMFCST Reporting location printing for Forecasting reports?
OPM Planning and Do some of these Forecasting reports belong in report sets? Always being
Forecasting Demand Management Manage Forecasts OPMFCST Reporting run together?
OPM Planning and Do the separate business units run their own Forecasting reports?
OPM Planning and What type of printers do you run Forecasting reports (including checks,
Forecasting Demand Management Manage Forecasts OPMFCST Reporting purchase orders etc.) on? Where are they located?
OPM Planning and Do you run Forecasting reports by sales channel, by production site, by
Forecasting Demand Management Manage Forecasts OPMFCST Reporting product family, for different companies or cost centers?
Do you create forecast reconciliation by generating aggregate forecasts
OPM Planning and from detailed forecasts? Detatiled forecasts from aggregate forecasts?
OPM Planning and Do you forecast in multple units of measure? (DFUs)
Forecasting Demand Management Manage Forecasts OPMFCST Demand Forecast
OPM Planning and Do you forecast end item and/or spares demand?
Forecasting Demand Management Manage Forecasts OPMFCST Forecast Level
OPM Planning and Do you forecast Co-Products and/ or By-Products?
OPM Planning and Do you forecast configured products?
OPM Planning and Do you use a two-level master schedule for configured products?
OPM Planning and How long does the typical forecast cycle take (from source to consolidation
Forecasting Demand Management Manage Forecasts OPMFCST Maintenance of forecast)?
Generate How do you audit your Forecasting data?

OPM Planning and Performance
Forecasting Demand Management Manage Forecasts OPMFCST Measures
Generate What business performance statistics do you monitor for Forecasting?
OPM Planning and Performance
Forecasting Demand Management Manage Forecasts OPMFCST Measures
Do you have security reports on who can run Forecasting reports? (by
OPM Planning and OPMFCST, planner, by production site, by corporate site, by company, by cost center?)
Forecasting Demand Management Manage Forecasts SYSADMIN Security
What measures are used for forecast accuracy?
OPMFCST, OPMINV,
OPM Planning and OPMMPS, OPMMRP,
Forecasting Demand Management Manage Forecasts OPMOF MPS
What measures are used for forecast accuracy?
OPMFCST, OPMINV,
Forecasting Demand Management Manage Forecasts OPMOF MPS
OPM Planning and OPMFCST, OPMINV, Do you use historical demand to assist the forecasting process?
Forecasting Demand Management Manage Forecasts OPMOF Collection/Analysis
OPM Planning and OPMFCST, Do you use formal methods and/or PC based tools to assist the forecasting
Forecasting Demand Management Manage Forecasts OPMMPS Collection/Analysis process?
OPM Planning and OPMFCST, Do you group demand forecasts for planning or consumption or order
Forecasting Demand Management Manage Forecasts OPMMPS Demand Forecast promising purposes?
OPM Planning and OPMFCST, What demands do you satisfy by using forecasts?
Forecasting Demand Management Manage Forecasts OPMMPS Demand Forecast
OPM Planning and OPMFCST, Do you separate your demand forecast from the forecast used to drive
Forecasting Demand Management Manage Forecasts OPMMPS Demand Forecast production?
OPM Planning and OPMFCST, Do you manipulate forecasts and automatically turn them into the MPS?
Forecasting Demand Management Manage Forecasts OPMMPS Forecasting Describe your techniques.
OPM Planning and OPMFCST, How long does the MPS take to finalize?
Forecasting Demand Management Manage Forecasts OPMMPS Forecasting
Do you track forecast accuracy, and change your plans accordingly?
OPMFCST, Generate
OPM Planning and OPMMPS, OPMMRP, Performance
Forecasting Demand Management Manage Forecasts OPMCAP Measures
To reduce forecast uncertainty, do you intend to collaborate, by sharing
information, with your trading partners? Forecasts from Customers and
OPMFCST, supply commitments from your Suppliers?
Forecasting Demand Management Manage Forecasts OPMOF, PO Demand Forecast
OPM Planning and OPMFCST, Where is the last point in the current system that allows you to change
Forecasting Demand Management Manage Forecasts OPMMRP Demand Forecast forecasts?
OPM Planning and How do you track market demand for your products?
Forecasting Demand Management Manage Forecasts OPMFCST, OPMOF Collection/Analysis
Generate Do you perform multi-dimensional analysis? I.e. forecast accuracy by
OPM Planning and Performance product, by region, by customer, by sales rep?
Forecasting Demand Management Manage Forecasts OPMFCST, OPMOF Measures
OPM Planning and Do you forecast by product family, by configuration model, by item, or in
Forecasting Demand Management Manage Forecasts OPMFCST, OPMPM Forecast Level some combination?
Do you have security requirements on who can enter data for Forecasting?
OPM Planning and OPMFCST, (e.g. by planner, by production site, by corporate site, by company, by cost
Forecasting Demand Management Manage Forecasts SYSADMIN Security center?)
OPM Planning and Do you stock material to respond to seasonal or highly variable demand?
Forecasting Demand Management Manage Forecasts OPMINV Demand Forecast I.e. forecast inaccuracy
374357147.xls Page 178

OPM Planning and Do you drive near term production from sales orders and/or forecasts?
Forecasting Demand Management Manage Forecasts OPMMPS Demand Forecast
OPM Planning and How quickly can you respond to rapid demand changes without adding
Forecasting Demand Management Manage Forecasts OPMOF, OPMPM Demand Forecast safety stock?
How often do you have to change materials to respond to changes on
OPM Planning and demand? (For example, if you are in the clothing business, change from
Forecasting Demand Management Manage Forecasts OPMPM Demand Forecast wool to cotton).
OPM Planning and Will there need to be terminal security for Forecasting?
OPM Planning and Do you run security reports on a regular basis for Forecasting?
OPM Planning and Do you collaborate with your customers to allow them to enter, via the web,
Forecasting Demand Management Manage Forecasts WEB Customers Collection/Analysis their own forecasts?
OPM Planning and How do you schedule production? Does production scheduling provide any
Forecasting Distribution & Production Schedules Release Production Schedule OPMMPS, OPMMP WO & PO Release feedback to Master Scheduling?
OPM Planning and How do you schedule production? Does production scheduling provide any
Forecasting Distribution & Production Schedules Release Production Schedule OPMMPS, OPMMP WO & PO Release feedback to Master Scheduling?
OPM Planning and What is your current backorder volume? Why is this number at this level?
Forecasting Distribution & Production Schedules Control Production Activity OPMPM WO & PO Release
OPM Planning and What is your current backorder volume? Why is this number at this level?
Forecasting Distribution & Production Schedules Control Production Activity OPMPM WO & PO Release
OPM Planning and Do you pass MPS information into a Distribution Requirements Planning
Forecasting Distribution Resources Plan Plan DRP APS, OPMMPS DRP system? How does this work?
OPM Planning and Do you pass MPS information into a Distribution Requirements Planning
Forecasting Distribution Resources Plan Plan DRP APS, OPMMPS DRP system? How does this work?
Do you use preferred warehouses for shipment of your customer orders?
OPM Planning and OPMOF, OPMMPS, What basis is used? Lowest cost? Nearest ship point?
Forecasting Distribution Resources Plan Plan DRP OPMPM DRP
Do you use preferred warehouses for shipment of your customer orders?
OPM Planning and OPMOF, OPMMPS, What basis is used? Lowest cost? Nearest ship point?
Forecasting Distribution Resources Plan Plan DRP OPMPM DRP
OPM Planning and APS, OPMCAP, Do you run capacity simulations? How do they impact the creation of a
Forecasting Manufacturing Plan Plan Production Capacities OPMMPS Capacity Planning MPS?
What is your typical planning horizon? Do you perform long/medium/short
OPM Planning and APS, OPMCAP, range planning? If so, how does the planning occur? Who gets involved?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS Who approves the plans?
OPM Planning and APS, OPMCAP, Do you simulate MPS changes? If so, how?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS
OPM Planning and APS, OPMCAP, Do you run capacity simulations? How do they impact the creation of a
Forecasting Manufacturing Plan Plan Production Capacities OPMMPS Capacity Planning MPS?
What is your typical planning horizon? Do you perform long/medium/short
OPM Planning and APS, OPMCAP, range planning? If so, how does the planning occur? Who gets involved?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS Who approves the plans?
OPM Planning and APS, OPMCAP, Do you simulate MPS changes? If so, how?
Are make/buy decisions impacted by capacity? How are these decisions
OPM Planning and APS, OPMCAP, reflected in the MPS, or MRP runs?
Forecasting Manufacturing Plan Plan Production Capacities OPMMPS, OPMMRP Capacity Planning
Are make/buy decisions impacted by capacity? How are these decisions
OPM Planning and APS, OPMCAP, reflected in the MPS, or MRP runs?
Forecasting Manufacturing Plan Plan Production Capacities OPMMPS, OPMMRP Capacity Planning
Do you level load your production lines? Does this have any impact on how
you create a MPS?
APS, OPMCAP,
Forecasting Manufacturing Plan Plan Production Capacities OPMPM Capacity Planning
Do you level load your production lines? Does this have any impact on how
you create a MPS?
APS, OPMCAP,
Forecasting Manufacturing Plan Plan Production Capacities OPMPM Capacity Planning
OPM Planning and Not Application Do you have documentation on your current system security requirements
Forecasting Manufacturing Plan Plan Production Materials Specific Security for Master Scheduling?
OPM Planning and Not Application Do you have documentation on your current system security requirements
Forecasting Manufacturing Plan Plan Production Materials Specific Security for Master Scheduling?
OPM Planning and OPMFCST, How do you maintain your Master Scheduling data?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Maintenance
OPM Planning and OPMFCST, How do demand forecasts feed master scheduling?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Forecasting
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Forecasting Describe your techniques.
OPM Planning and OPMFCST, Do you generate a Master Production Schedule for each manufacturing
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS plant? Or one global MPS?
OPM Planning and OPMFCST, How do you maintain your Master Scheduling data?
OPM Planning and OPMFCST, How do demand forecasts feed master scheduling?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Forecasting
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Forecasting Describe your techniques.
OPM Planning and OPMFCST, Do you generate a Master Production Schedule for each manufacturing
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS plant? Or one global MPS?
374357147.xls Page 179

Do you generate MRP for each manufacturing plant?
OPM Planning and OPMFCST,
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP
Do you generate MRP for each manufacturing plant?
OPM Planning and OPMFCST,
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MRP
OPM Planning and How much obsolescence does your enterprise experience?
Forecasting Manufacturing Plan Plan Production Materials OPMINV MPS
OPM Planning and How much obsolescence does your enterprise experience?
Forecasting Manufacturing Plan Plan Production Materials OPMINV MPS
How would you rate the quality of your planning data? Lead-times? Lot
Sizes? Product Sourcing? Available capacity? Inventory? What are the
accuracy levels?
OPM Planning and OPMINV, OPMCAP,
Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP MPS
How would you rate the quality of your planning data? Lead-times? Lot
Sizes? Product Sourcing? Available capacity? Inventory? What are the
accuracy levels?
OPM Planning and OPMINV, OPMCAP,
Forecasting Manufacturing Plan Set Policies & Parameters OPMMPS, OPMMRP MPS
Do you have calendar variations for plants? How do they vary? What shift
OPM Planning and OPMINV, OPMMPS, patterns are used?
Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP MPS
Do you have calendar variations for plants? How do they vary? What shift
OPM Planning and OPMINV, OPMMPS, patterns are used?
Forecasting Manufacturing Plan Set Policies & Parameters OPMMRP MPS
OPM Planning and How do you audit your Master Scheduling data?
OPM Planning and Which operations/processes do you want to streamline for Master
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Other Scheduling?
OPM Planning and Which operations/processes do you want to eliminate for Master
OPM Planning and Are there time-intensive Master Scheduling operations/processes that need
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Other to be addressed?
OPM Planning and What business performance statistics do you monitor for Master
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting Scheduling?
OPM Planning and What are your Master Scheduling reporting requirements with respect to
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting summary or detail formats? Obtain report listing.
OPM Planning and
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting
OPM Planning and Are there any Master Scheduling reporting requirements that your current
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting set of reports does not meet?
OPM Planning and Are Master Scheduling reports standard across multiple Sets of Books, for
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting example, subsidiaries?
OPM Planning and Are Master Scheduling reports standard across multiple levels within a Set
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting of Books, i.e., divisions?
OPM Planning and What account codes and/or descriptions are required on Master Scheduling
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting reports?
OPM Planning and Do you provide a "key" of content/information somewhere on the Master
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting Scheduling report?
OPM Planning and What Master Scheduling reports are grouped together on a regular basis
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting and printed in one print run?
OPM Planning and Who receives a copy of the Master Scheduling reports? Are they viewed
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting on-line? Do you receive a hard copy?
OPM Planning and What is the criteria for determining who should receive a copy of any Master
OPM Planning and How do you update a Master Scheduling reports distribution list?
OPM Planning and Is the process to update a Master Scheduling reports distribution list
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting documented?
OPM Planning and How long does it take to update a Master Scheduling reports distribution
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting list? How long should it take?
OPM Planning and Who performs the tasks associated with updating a Master Scheduling
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting reports distribution list?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting location printing for Master Scheduling reports?
OPM Planning and Do some of these Master Scheduling reports belong in report sets? Always
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting being run together?
OPM Planning and Do the separate business units run their own Master Scheduling reports?
OPM Planning and Do you run Master Scheduling reports for different companies or cost
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting centers?
How do you currently control demand input? Do you have planners modify
OPM Planning and demand based on actuals on a weekly basis? Is it controlled from a central
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS logistics focal point?
OPM Planning and Are you forced to run against Marketing requirements without making
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS changes?
OPM Planning and Do you need to identify a specific MPS for a specific project?
374357147.xls Page 180

OPM Planning and Do you plan only Process/ Batch production?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning
OPM Planning and Do you plan any repetitive production? Rework? Discrete? Assemble-to-
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning Order?
OPM Planning and How long does the MPS take to finalize?
OPM Planning and How long does the system take to create an MPS at peak periods?
OPM Planning and How do you plan for preventive maintenance? How does this impact the
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning Master Scheduling process?
OPM Planning and What are the focal areas within Master Production Scheduling that should
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS be improved?
OPM Planning and How do you audit your Master Scheduling data?
OPM Planning and Which operations/processes do you want to streamline for Master
OPM Planning and Which operations/processes do you want to eliminate for Master
OPM Planning and Are there time-intensive Master Scheduling operations/processes that need
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Other to be addressed?
OPM Planning and What business performance statistics do you monitor for Master
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting Scheduling?
OPM Planning and What are your Master Scheduling reporting requirements with respect to
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting summary or detail formats? Obtain report listing.
OPM Planning and
OPM Planning and Are there any Master Scheduling reporting requirements that your current
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting set of reports does not meet?
OPM Planning and Are Master Scheduling reports standard across multiple Sets of Books, for
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting example, subsidiaries?
OPM Planning and Are Master Scheduling reports standard across multiple levels within a Set
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting of Books, i.e., divisions?
OPM Planning and What account codes and/or descriptions are required on Master Scheduling
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting reports?
OPM Planning and Do you provide a "key" of content/information somewhere on the Master
OPM Planning and What Master Scheduling reports are grouped together on a regular basis
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting and printed in one print run?
OPM Planning and Who receives a copy of the Master Scheduling reports? Are they viewed
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting on-line? Do you receive a hard copy?
OPM Planning and What is the criteria for determining who should receive a copy of any Master
OPM Planning and How do you update a Master Scheduling reports distribution list?
OPM Planning and Is the process to update a Master Scheduling reports distribution list
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting documented?
OPM Planning and How long does it take to update a Master Scheduling reports distribution
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting list? How long should it take?
OPM Planning and Who performs the tasks associated with updating a Master Scheduling
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting reports distribution list?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting location printing for Master Scheduling reports?
OPM Planning and Do some of these Master Scheduling reports belong in report sets? Always
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting being run together?
OPM Planning and Do the separate business units run their own Master Scheduling reports?
OPM Planning and Do you run Master Scheduling reports for different companies or cost
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Reporting centers?
How do you currently control demand input? Do you have planners modify
OPM Planning and demand based on actuals on a weekly basis? Is it controlled from a central
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS logistics focal point?
OPM Planning and Are you forced to run against Marketing requirements without making
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS changes?
OPM Planning and Do you need to identify a specific MPS for a specific project?
OPM Planning and Do you plan only Process/ Batch production?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning
OPM Planning and Do you plan any repetitive production? Rework? Discrete? Assemble-to-
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning Order?
OPM Planning and How long does the MPS take to finalize?
OPM Planning and How long does the system take to create an MPS at peak periods?
OPM Planning and How do you plan for preventive maintenance? How does this impact the
Forecasting Manufacturing Plan Plan Production Materials OPMMPS Planning Master Scheduling process?
OPM Planning and What are the focal areas within Master Production Scheduling that should
Forecasting Manufacturing Plan Plan Production Materials OPMMPS MPS be improved?
374357147.xls Page 181

OPM Planning and Do you generate Master Production Schedules?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS
OPM Planning and What type of MPS outputs are used to manage your enterprise? May we
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS have sample reports?
OPM Planning and How often do you generate a master schedule or material plan?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning
OPM Planning and Do you have to schedule tooling requirements? How does this impact
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning Master Scheduling?
OPM Planning and Do you generate Master Production Schedules?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS
OPM Planning and What type of MPS outputs are used to manage your enterprise? May we
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP MPS have sample reports?
OPM Planning and How often do you generate a master schedule or material plan?
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning
OPM Planning and Do you have to schedule tooling requirements? How does this impact
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMMRP Planning Master Scheduling?
What types of performance measures do you use to measure MPS
OPM Planning and OPMMPS, OPMMRP, compliance? May we have samples?
Forecasting Manufacturing Plan Plan Production Materials OPMPM MPS
What types of performance measures do you use to measure MPS
OPM Planning and OPMMPS, OPMMRP, compliance? May we have samples?
Forecasting Manufacturing Plan Plan Production Materials OPMPM MPS
OPM Planning and What happens when a master schedule requirement is missed? Do you
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMPM MPS reschedule? Do you maintain it as past due?
OPM Planning and What happens when a master schedule requirement is missed? Do you
Forecasting Manufacturing Plan Plan Production Materials OPMMPS, OPMPM MPS reschedule? Do you maintain it as past due?
Describe the MPS planning process. Do you use the MasterSchedule to
OPM Planning and OPMMPS, OPMPM, initiate Blanket Purchase Orders? To enable independent plant execution?
Forecasting Manufacturing Plan Plan Production Materials PO MPS To extrapolate cost projections for inventory?
Describe the MPS planning process. Do you use the MasterSchedule to

OPM Planning and OPMMPS, OPMPM, initiate Blanket Purchase Orders? To enable independent plant execution?
Forecasting Manufacturing Plan Plan Production Materials PO MPS To extrapolate cost projections for inventory?
What type of printers do you run Master Scheduling reports on? Where are
OPM Planning and OPMMPS, OPMSY, they located?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Reporting
What type of printers do you run Master Scheduling reports on? Where are
OPM Planning and OPMMPS, OPMSY, they located?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Reporting
OPM Planning and OPMMPS, How many employees create Master Production Schedules?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN MPS
OPM Planning and OPMMPS, Do you have security requirements on who can enter data for Master
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security Scheduling? (e.g. by company? by cost center?)
OPM Planning and OPMMPS, Map each GL user to a menu structure. Will any new ones need to be
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security created for Master Scheduling?
OPM Planning and OPMMPS, How many employees create Master Production Schedules?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN MPS
OPM Planning and OPMMPS, Do you have security requirements on who can enter data for Master
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security Scheduling? (e.g. by company? by cost center?)
OPM Planning and OPMMPS, Map each GL user to a menu structure. Will any new ones need to be
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security created for Master Scheduling?
OPM Planning and Do you have security reports on who can run Master Scheduling reports?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security (by company, by cost center etc.)
OPM Planning and Is terminal security required for Master Scheduling?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security
OPM Planning and Do you run security reports on a regular basis for Master Scheduling?
OPM Planning and Do you have security reports on who can run Master Scheduling reports?
Forecasting Manufacturing Plan Plan Production Materials SYSADMIN Security (by company, by cost center etc.)
OPM Planning and Is terminal security required for Master Scheduling?
OPM Planning and Do you run security reports on a regular basis for Master Scheduling?
How long do you do check reconciliation?
OPM (PR) Procurement Accounts Payable Make Payments AP Check Reconciliation
Do you get a tape from the bank for check reconciliation? If yes, who can
OPM (PR) Procurement Accounts Payable Make Payments AP Check Reconciliation provide us with the format of the bank tape's data?
Is there a requirement to do on-line bank reconciliation's?
OPM (PR) Procurement Accounts Payable Make Payments AP Check Reconciliation
OPM (PR) Procurement Accounts Payable not identified AP Disbursement or tax authority)?
Is there a requirement to support multiple domestic bank accounts? How
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement many and where?
Is there a requirement to support foreign currency bank accounts? How
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement many and where
What disbursement (document) types are currently processed through
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement these bank accounts?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How are your current payment terms structured?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you use percent due or amount due with payment terms?
Are payment due dates calculated based on a specific day of the month or
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement on a number of days from the payment terms date?
374357147.xls Page 182

Describe the discounts currently available, and those needed additionally
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement for the future.
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement on a number of days from the payment terms date?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement future?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many different AP sites issue checks for suppliers?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many checks do you write/produce per period?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Computer Generated checks?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is your process to cancel checks?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Electronic Funds Transfer?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to use Wire Transfers?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Automatic Payments?
Is there a requirement to process Manual Payments? If so, is a separate
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement bank account used?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Partial Payments?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Pre-Payments?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to process Recurring Payments?
Is there a requirement to process immediately available Quick Checks?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current procedure for vendor advances?
How are vendor advances reconciled when the vendor invoice is submitted?
Do you have, or do you require, a priority system for payments? Describe
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement its use.
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Would you use a priority system for payments?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement payments?
Are all invoices paid in local currency and what currency is used? If not
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement local, list the foreign currencies used.
Will there be a requirement to use multiple currencies in the future? List the
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement foreign currencies expected.
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do check payments have to be approved before they are run?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per check?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Do you have a minimum or maximum payment amount per run?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the current check layout for computer generated checks?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How many formats do you have? Provide samples.
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Should a remittance advice note be produced, and when?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement How should an overflow situation be handled?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there any special sequencing of checks when printing?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a dedicated printer or print tray for checks?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What type of printer(s) is used for checks? List location(s)
What period types would be used for these reports, e.g. weekly, monthly or
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement quarterly?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Where are the pre-printed checks stored?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What position or function has this authority?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement What is the policy/procedure for handling stop payments?
What is the policy/procedure for handling void payments if they have been
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement recorded?
What is the policy/procedure for handling void payments if they have not
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement been recorded?
Do you pay any vendors on a priority basis according to funds available?
OPM (PR) Procurement Accounts Payable Make Payments AP Disbursement Is there a requirement to prioritize payments?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you require batch control to manage invoice entry?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Who enters invoices and how often?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Do you receive invoices at a central location?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing
Are invoices billed to distinct companies, cost centers or other? Please
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing describe.
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing How many invoices per period do you enter?
Describe the security requirements on who can enter key AP processing
data (invoice processing, payment processing, check processing)? Include
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing what positions are involved and how?
How are invoices identified (numbered)? vendors invoice number, date,
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing next allocated number?
What frequently used (recurring) expense distributions are used within your
current system (e.g. rent or telephone payments)? Please list.
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Invoicing Are these recurring expenses for fixed or varying amounts?
Is there a requirement to match invoices to related purchase orders?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval
374357147.xls Page 183

How are you currently matching invoices to purchase orders?
Do you perform 2, 3 or 4 way matching of invoices?
Do you currently have any tolerance levels for matching such as Price
Tolerance, Quantity Ordered Tolerance, Quantity Received Tolerance, Tax
Tolerance? Please specify those levels used and their limits.
Would you like to approve your vendor invoices on-line, by batch or have
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval both options?
What is the internal approval process for a vendor invoice in your
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval organization at present?
Are there situations where a vendor invoice needs to be placed on hold and
then manually released? Describe the situations and the approval process
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval to release the hold.
Describe the approval process when invoices need to be placed on hold
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval and manually released?
can these invoices be "posted" to the General Ledger? If not, please
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AP Matching & Approval specify.
OPM (PR) Procurement Accounts Payable not identified AP Other What other audit requirements are needed?
OPM (PR) Procurement Accounts Payable not identified AP Other Do you need to restrict access to certain functions?
How do you record taxes within the GL (number of accounts, type)?
OPM (PR) Procurement Accounts Payable not identified AR,GL Disbursement
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing AR,GL Invoicing How many liability accounts do you use and what are they?
Do you review requirements for validation rules, allowing certain
OPM (PR) Procurement Accounts Payable not identified Not module specific Validation Procurement accounts to be valid with only certain other values.
How do you maintain your Invoice and Disbursement data (who enters, who
OPM (PR) Procurement Accounts Payable not identified Not module specific Maintenance reviews, etc)? Who does the maintenance?
How do you audit your Invoice and Disbursement data (e.g., matching,
OPM (PR) Procurement Accounts Payable not identified Not module specific Maintenance matching tolerances, etc.) and by whom?
What operations/processes (e.g., matching, match error resolution, etc.) do
OPM (PR) Procurement Accounts Payable not identified Not module specific Other you want to streamline for Invoice and Disbursement?
What operations/processes (e.g., manual matching, etc.) do you want to
OPM (PR) Procurement Accounts Payable not identified Not module specific Other eliminate for Invoice and Disbursement?
Are there any time-intensive Invoice and Disbursement
OPM (PR) Procurement Accounts Payable not identified Not module specific Other operations/processes that need to be addressed?
Do you have security restrictions on who can enter/maintain data for Invoice
and Disbursement? (e.g., by company, by cost center, by position) Please
OPM (PR) Procurement Accounts Payable not identified Not module specific Security describe restrictions.
Do you have security reports on who can run Invoice and Disbursement
reports (by company, by cost center, by position)? Describe process and
OPM (PR) Procurement Accounts Payable not identified Not module specific Security who runs reports.
Will there need to be terminal security for Invoice and Disbursement?
OPM (PR) Procurement Accounts Payable not identified Not module specific Security
Do you run security reports on a regular basis for Invoice and
OPM (PR) Procurement Accounts Payable not identified Not module specific Security Disbursement? Describe process and who runs reports.
OPM (PR) Procurement Accounts Payable not identified Not module specific Security for Invoice and Disbursement? Please provide copy.
trained). Will any new menus need to be created for Invoice and
OPM (PR) Procurement Accounts Payable not identified Not module specific Security Disbursement?

and Disbursement accounts to be valid with only certain other values?
OPM (PR) Procurement Accounts Payable not identified Not module specific Validation
Do you have security requirements on who can enter/maintain data for
Employee Expense (e.g., by company, by cost center, by position)?
Do you have security reports on who can run Employee Expense reports
(by company, by cost center, by position)? Describe process and who runs
OPM (PR) Procurement Accounts Payable not identified Not module specific Security reports.
Will there need to be terminal security for Employee Expense?

Do you run security reports on a regular basis for Employee Expense?
OPM (PR) Procurement Accounts Payable not identified Not module specific Security for Employee Expense? Please provide copy.
trained). Will any new menus need to be created for Employee Expense?
Do you review requirements for validation rules, allowing certain Employee
Expense accounts to be valid with only certain other values.
OPM (PR) Procurement Accounts Payable not identified Not module specific Validation
374357147.xls Page 184

(e.g., print checks, void checks, etc.) for Employee Expense? (e.g., by
company, by cost center, by position) Please describe restrictions.
OPM (PR) Procurement Accounts Payable not identified PO Security
Do you directly associate (match) invoice distributions to receipt lines rather
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval than through the PO?
Do you have receipts that must have currency exchange rates captured as
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO Matching & Approval of the date of receipt and associated with that receipt?
Do you produce INTRASTAT reports for the declaration of imports and
exports involving the Intra-EU movement statistics of items. If so, attach
OPM (PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org sample.
Do you produce EXTRASTAT reports for the declaration of imports and

exports involving the movement statistics of items for countries outside the
OPM (PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org EU. If so, attach sample.
Do you produce INTRASTAT/EXTRASTAT reports reporting the movement
statistics of items with 'Country of Origin'. If so, attach sample.
OPM (PR) Procurement Accounts Payable Manage Receive Goods PO Multi-Org
Do you match your AP invoice with the PO?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Matching & Approval
How do you match AP invoice data with PO data? What types of data and
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Matching & Approval tolerances?
Are there payment terms, not defined in Accounts Payable, that need to be
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Purchase Orders defined for Purchasing to order goods/services?
Will tax names and rates, currently defined in current systems' Accounts
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP Purchase Orders Payable, have to be revised in any way? How?
(e.g., print checks, void checks, etc.) for Invoice and Disbursement? (e.g.,
by company, by cost center, by position) Please describe restrictions.
OPM (PR) Procurement Accounts Payable not identified PO,AP Security
How do you match vendor information to your fixed assets systems when
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP,FA Matching & Approval purchasing assets?
How do you reconcile the purchases made with procurement cards?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,AP,SSP Matching & Approval
Do you require 2, 3 or 4 way matching? Please specify which one.
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,GL Matching & Approval
Do you match your receipts with the PO's?
OPM (PR) Procurement Accounts Payable Receive Supplier Invoicing PO,INV Matching & Approval
trained). Will any new menus need to be created for Procurement?
OPM (PR) Procurement Accounts Payable not identified SYSADMIN Security
What operations/processes (e.g., sourcing, requisitions, etc.) do you want to
OPM (PR) Procurement not identified not identified Not module specific Other streamline for Procurement?
What operations/processes (e.g., manual requisitions, etc.) do you want to
OPM (PR) Procurement not identified not identified Not module specific Other eliminate for Procurement?
Are there any requested Procurement operations/ processes (e.g., on-line
OPM (PR) Procurement not identified not identified Not module specific Other requisitioning, etc.) that need to be added?
What date format is used by your current system's users and is this
OPM (PR) Procurement not identified not identified PO Multi-Language sufficient for your needs (e.g., 01-DEC-2000, 01-DEZ-2000, etc.)?
What currency format is used by your current system's users and is this
sufficient for your needs (e.g., 1,000,000.00 for U.S., 1.000.000,00 for
OPM (PR) Procurement not identified not identified PO Multi-Language Germany, etc.)?
Is purchasing centralized or decentralized in your organization and is this
OPM (PR) Procurement not identified not identified PO, INV Purchase Orders the strategy for the new system?
OPM (PR) Procurement not identified not identified PO, INV Vendors Do you have single or multiple ship-to locations?
If purchasing is decentralized, how many plants or locations do purchasing?
OPM (PR) Procurement not identified not identified PO, INV,MRP Purchase Orders
PO, INV,MRP, If purchasing is decentralized, how many operating units are required to
OPM (PR) Procurement not identified not identified OPMSY Purchase Orders support purchasing security requirements.
OPM (PR) Procurement not identified not identified PO,AP Vendors Do you have single or multiple bill-to locations?
OPM (PR) Procurement not identified not identified SYSADMIN Security Will there need to be terminal security for Procurement?
What requirement is there to process employee expense reports? Please
OPM (PR) Procurement Ordering Process Expense Reports AP Employees describe.
OPM (PR) Procurement Ordering Process Expense Reports AP Employees Is there a standard employee expense claim form? Provide sample.
What is the current process to generate expense payments to employees?
OPM (PR) Procurement Ordering Process Expense Reports AP Employees
OPM (PR) Procurement Ordering Process Expense Reports AP Employees How frequently are employee expense claims processed?
How many employee expense claims are processed per the frequency used
OPM (PR) Procurement Ordering Process Expense Reports AP Employees above?
Are these expense claims assigned a special pay priority (e.g., high or low,
OPM (PR) Procurement Ordering Process Expense Reports AP Employees before/after other vendor payments)>
OPM (PR) Procurement Ordering Process Expense Reports AP Employees What is the current procedure for employee advances?
OPM (PR) Procurement Ordering Process Expense Reports AP Employees How are these reconciled when the expense claim is submitted?
OPM (PR) Procurement Ordering Process Expense Reports AP Employees Do your employees have company credit cards?
How are company credit cards managed (issued, audited, reconciled, etc.)?
OPM (PR) Procurement Ordering Process Expense Reports AP Employees
Do you import requisitions and from what source (outside systems, an MRP,
an inventory system)? If so, please describe process to import them ?
OPM (PR) Procurement Ordering Manage Requisitions INV Requisitions
How do you maintain your Employee Expense data (e.g., expense reports
OPM (PR) Procurement Ordering Process Expense Reports Not module specific Maintenance submitted, rejected, etc.) and by whom?
374357147.xls Page 185

How do you audit your Employee Expense data (e.g., expense report vs.
OPM (PR) Procurement Ordering Process Expense Reports Not module specific Maintenance payment, etc.) and by whom?
What operations/processes (e.g., on-live vs. paper submissions, etc.) do
OPM (PR) Procurement Ordering Process Expense Reports Not module specific Other you want to streamline for Employee Expense?
What operations/processes (e.g., manual reviews, paperwork matching,
OPM (PR) Procurement Ordering Process Expense Reports Not module specific Other etc.) do you want to eliminate for Employee Expense?
Are there any time-intensive Employee Expense operations/processes that
OPM (PR) Procurement Ordering Process Expense Reports Not module specific Other need to be addressed?
Are MRP planned purchase orders automatically assigned to a specific
OPM (PR) Procurement Ordering Place Purchase Order NS Purchase Orders vendor? If so, based on what criteria?
Are MRP planned purchase orders automatically assigned to an existing
OPM (PR) Procurement Ordering Place Purchase Order NS Purchase Orders master or blanket order? If so, based on what criteria?
Are your buyers assigned to certain vendors, commodities, or items?
OPM (PR) Procurement Ordering not identified PO Buyers Please provide list of assignments.
OPM (PR) Procurement Ordering not identified PO Buyers Are buyers assigned by part, commodity, plant, randomly, other?
Does the buyer merge requisitions together for a single order? Describe
OPM (PR) Procurement Ordering not identified PO Buyers process.
OPM (PR) Procurement Ordering not identified PO Buyers Is a buyer required to purchase from a requested vendor?
Can a buyer modify a PO or requisition without a corresponding change
OPM (PR) Procurement Ordering Manage Requisitions PO Buyers request/authorization from the requisitioner?
How does a buyer communicate a modified PO or requisition if no change
OPM (PR) Procurement Ordering Manage Requisitions PO Buyers request/authorization from the requisitioner is needed?
Do you use expediters and how do you use them? Please list
OPM (PR) Procurement Ordering not identified PO Buyers current/expected expediters.
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions How do you select vendors to fill requisitions and place PO's?
What types of purchase orders do you use (e.g., Standard, Blanket,
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Order Contract, etc.) and for what purpose?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you define each purchase order type?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How many purchase orders do you issue monthly?
On the average, how many ordered items (lines ordered) are on a PO?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders At maximum, how many ordered items (lines ordered) are on a PO?
How many different formats do you have for printed purchase orders?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders Provide samples.
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders Obtain a copy of each type of PO format
What percentage of purchased parts are intended for non-manufacturing
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders use?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders Do you create purchase orders from on-line requisitions?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders How do you control modifications to your purchase orders?
Do you attach text (e.g., quality or material specifications, etc.) to your
purchase order? How much text is required (provide worst case sample)?
OPM (PR) Procurement Ordering Place Purchase Order PO Purchase Orders
Does your procurement system utilize/issue requisitions? If so, please
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions describe how used.
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What is the approval process for requisitions?
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Who can approve requisitions (e.g., the requesters, manager, etc.)?
What criteria (e.g., value, commodity, plant, budget, other) is used for
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions approval of requisitions?
Does the requisition generation/approval process change by item type (e.g.,
by direct inventory materials, expensed materials, etc.)? Describe
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions processes.
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What is the resubmittal/approval process for rejected requisitions?
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Who creates requisitions?
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Are requisitions combined for purchase order creation and how?
Are vendors and prices always entered on the requisition or are they not
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions required? Describe.
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions Do you automatically or manually generate requisition numbers?
Do you order some items frequently enough to justify using express
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions requisitions?
Can any employee potentially submit a requisition and/or PO? If not, what
type of employees can do so? What percent of your employee base does
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions this include?
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions What goods or services do you order regularly?
Are products purchased by one legal entity on behalf of another legal
OPM (PR) Procurement Ordering not identified PO Purchase Orders entity?
Are purchase orders created from requisitions generated in other
OPM (PR) Procurement Ordering not identified PO Purchase Orders businesses? Describe how this is currently done.
Are contracts on projects going to be used? If so, will they be associated
OPM (PR) Procurement Ordering Manage Requisitions PO Purchase Orders with a line item on a requisition or purchase order?
Do you allow requisitions created by MRP to 'self-approve' and be ready for
OPM (PR) Procurement Ordering Manage Requisitions PO Requisitions PO release?
Do you print supplier documents (e.g., RFQ's, PO's, etc) in the language of
the supplier? If so, please provide samples of each language supported.
OPM (PR) Procurement Ordering Place Purchase Order PO Multi-Language
OPM (PR) Procurement Ordering not identified PO, HR Buyers What is the approval process for each buyer?
OPM (PR) Procurement Ordering not identified PO, HR Buyers What are the purchasing limits for each buyer?
OPM (PR) Procurement Ordering Place Purchase Order PO, HR Purchase Orders What is the approval process for purchase orders?
Do you use unit of measure conversion for POs? If so, which ones (provide
OPM (PR) Procurement Ordering Place Purchase Order PO, INV Purchase Orders list)?
OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions Are requisitions automated or manual? Describe and attach sample.
374357147.xls Page 186

OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions How are requisitions issued?
Are requisitions entered in a central location or do they come from multiple
OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions locations?
How do you identify items when requisitioning (by your item number, vendor
OPM (PR) Procurement Ordering Manage Requisitions PO, INV Requisitions part number, part number revision level, description, etc.)?
What is the current process of creating a new purchase order for
OPM (PR) Procurement Ordering Place Purchase Order PO, INV,MRP Purchase Orders manufacturing use? (direct material)
PO, INV,MRP, What percentage of purchased parts are intended for manufacturing use?
OPM (PR) Procurement Ordering Place Purchase Order OPMINV Purchase Orders
OPM (PR) Procurement Ordering Place Purchase Order PO, OPMPMGT Purchase Orders Do you modify existing purchase orders? Describe process.
PO, OPMPMGT, Do you close purchase orders before they have been actually received &
OPM (PR) Procurement Ordering Place Purchase Order OPMSY Purchase Orders invoiced? Describe.
Do you automatically (by system) or manually generate purchase order
OPM (PR) Procurement Ordering Place Purchase Order PO, OPMSY Purchase Orders numbers?
Who (by position or name) has access to defining each type of purchase
OPM (PR) Procurement Ordering Place Purchase Order PO, SYSADMIN Purchase Orders order?
Who are your buyers? How many are there? Where are they located?
OPM (PR) Procurement Ordering not identified PO,AP, HR Buyers
Do you update or change the accounting distribution information for line
OPM (PR) Procurement Ordering Place Purchase Order PO,AR,GL Purchase Orders items in your purchase orders?
OPM (PR) Procurement Ordering Manage Purchase Cards PO,SSP Purchase Orders Do you procurement cards issued to users in place of some PO's?
OPM (PR) Procurement Ordering Manage Purchase Cards PO,SSP Purchase Orders How do you manage the issue and tracking of procurement cards?
How are RFQs presently managed with respect to creation, transmittal,
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO Purchase Orders receipt/analysis and approval?
OPM (PR) Procurement Sourcing not identified PO Purchase Orders How do you decide who to buy from?
OPM (PR) Procurement Sourcing not identified PO Purchase Orders Do you take advantage of discounts or price breaks?
What do you do when you want to stop purchasing from a particular
OPM (PR) Procurement Sourcing not identified PO Purchase Orders vendor?
Do you enter purchase orders for items that do not require "receipting"?
OPM (PR) Procurement Sourcing not identified PO Purchase Orders
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use request for quotations/bids?
What is the process for creating a request for quotations/bids from your
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ vendors?
How do you enter/maintain quotations and other quotation information from
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ your vendors?
How do you decide which quotations are available to reference on your
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ purchase orders?
What items to be purchased (e.g., by item, by commodity, by cost level, etc.)
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ require that valid request for quotations be used?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ How many RFQ's do you issue per month?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you obtain quotations from phone, catalogs or by other means?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you maintain quotations/bids history? How long?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are request for quotations/bids (RFQ's) automated?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you use unit of measure conversion for RFQs?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Are your requisitions or PO's associated with quotations? How?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you keep track of price breaks on volumes?
Do you receive notification from your system when a quotation is about to
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ expire? Do you need to?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Do you require RFQ's before you create a purchase order?
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO RFQ Who typically invoices an RFQ?
OPM (PR) Procurement Sourcing Manage Requisitions PO RFQ What paperwork is involved to submit a requisition?
Will different businesses need to be supplied with (share purchase volumes
for) the same items? What businesses and what items/commodities?
OPM (PR) Procurement Sourcing Manage Requisitions PO Purchase Orders
Are foreign currency conversions used? If so, how are exchange rates
OPM (PR) Procurement Sourcing not identified PO, GL Purchase Orders updated?
Are procurement items ordered (requisition/PO) according to commodity
class codes? What are the processes and logic for their use?
OPM (PR) Procurement Sourcing not identified PO, INV Purchase Orders
OPM (PR) Procurement Sourcing not identified PO, INV Purchase Orders Do you override the item description on a requisition or PO? How?
OPM (PR) Procurement Sourcing not identified PO, INV,WIP Purchase Orders How do you manage subcontracting?
Do you require that purchase orders being sent to Vendors that are on hold
in Accounts Payable be stopped? If so, how is this currently done?
OPM (PR) Procurement Sourcing not identified PO,AP Purchase Orders
Are there non-payment vendor sites, not defined in Accounts Payable, that
need to be defined for Purchasing to order goods/services? Please
OPM (PR) Procurement Sourcing not identified PO,AP Purchase Orders describe and provide list of samples.
Are the non-payment vendor sites, not defined in Accounts Payable, that
OPM (PR) Procurement Sourcing Obtain Bids & Quotations PO,AP Purchase Orders need to be defined for Purchasing considered "RFQ Only" sites?
Do you track duplicate vendor information within the Payables system?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Other
Which vendors should be grouped and why?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Vendors
Do you differentiate vendor sites which can receive payments and sites
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Vendors which cannot receive payments?
Do you have a central registry of vendors that supports more than one
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base AP Disbursement business?
How do you maintain your Procurement data (current system name, buy
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Maintenance cards, etc.) and by whom?
374357147.xls Page 187

How do you audit your Procurement data (timing, event-driven) and by
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Maintenance whom?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base Not module specific Security for Procurement? Please provide copy.
What are the names and locations of your freight carriers? What accounts
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base OPMPMGT, PO Suppliers do you charge them to?
Is a buyer required to purchase from an approved, or 'certified' vendor?
Describe extent of these vendors (number, type, commodity, etc).
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Buyers
Is there a pre-defined catalog or set of catalogs of items provided to
requisitioners that defines the items, costs, and sources eligible to be
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Requisitions ordered? If so, please describe the location of the catalog(s).
Is there a pre-defined exchange provided to requisitioners that defines the
items, costs, and sources eligible to be ordered? If so, please describe the
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Requisitions location of the catalog(s).
Who currently maintains the vendor files (Procurement or Accounts

OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Vendors Payable)?
How many vendors do you have?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO Vendors
What vendor negotiating tools do you use?
Does commodity coding help identify vendors?
Do you have security restrictions on who can enter/maintain data for
Procurement (e.g., by company, by cost center, by position)? Please
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO, HR, SYSADMIN Security describe restrictions.
(e.g., assign item to Auth. Supply List, etc.) for Procurement (e.g., by
company, by cost center, by position)? Please describe restrictions.
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO, SYSADMIN Security
What is the basis for your vendor category breakdown?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP Vendors
Do you have a single consolidated vendor list?
Do you have vendors listed in your files multiple times? Please describe
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP Vendors purpose.
How do you manage vendors with multiple addresses?
Do you have preferred vendors and how do you identify them?
How do you manage vendor numbering?
Do you put employees as vendors? If not, how do you pay employee
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP Vendors expenses?
Do you have shared vendors between companies? Provide listing?
What vendor analysis do you perform?
Are vendors categorized for reporting purposes?
How are vendors categorized for financial tracking purposes?
Do you have a single consolidated vendor list for each legal entity/business
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP Vendors or is it consolidated across all entities/businesses?
Do you group vendors for payment purposes and how?
Do you have a standard naming convention for vendors when the name is
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,AP, OPMPMGT Vendors like "John Smith"? Is it "Smith John" or "John Smith"?
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,SSP Vendors not, is this a future need?
Do you provide vendors with access to their order data via the Internet? If
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,Web Suppliers Vendors not, is this a future need?
How do you enroll/register your vendors to have Internet access to your
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base PO,Web Suppliers Vendors order data for them?
Do you have security restrictions on who can run Procurement reports (by
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base SYSADMIN Security company, by cost center, by position)?
Do you run security reports on a regular basis for Procurement? Describe
OPM (PR) Procurement Supplier Management & Evaluation Manage Supplier Base SYSADMIN Security process and who runs reports.
What do you consider the unique aspects of how your business handles
OPM Product Development Design Engineering Design Initial Concept ALL Other formulas?
OPM Product Development Design Engineering Design Initial Concept ALL Security created for New Product Introduction?
Do you review requirements for validation rules, allowing certain New
Product Introduction accounts to be valid with only certain other values.
OPM Product Development Design Engineering Design Initial Concept ALL Validation
What are your security requirements for creating lab formulations? What are
the requirements for passing them for usage to Manufacturing?
OPM Product Development Design Engineering Make Preliminary Design ALL Security
What processes do you want to streamline for new product introductions?
OPM Product Development Design Engineering Make Preliminary Design ALL Maintenance
374357147.xls Page 188

What business performance statistics do you monitor for new product
OPM Product Development Design Engineering Make Preliminary Design ALL Reporting introduction?
What are your reporting requirements for new product information?
OPM Product Development Design Engineering Make Preliminary Design ALL Reporting
What reports do you currently generate to meet these reporting
OPM Product Development Design Engineering Make Preliminary Design ALL Reporting requirements?
Is there any new product introduction reporting requirements that your
OPM Product Development Design Engineering Make Preliminary Design ALL Reporting current set of reports does not meet? if yes explain
How often do you introduce new products?
Initiating New How many significant upgrades have you done to your current product over
OPM Product Development Design Engineering Make Preliminary Design ALL Products the past three years?
Initiating New How long does the typical new product introduction take, from
OPM Product Development Design Engineering Make Preliminary Design ALL Products decision/design to production release to market?
How do you maintain your New Product Introduction data?
How do you audit your New Product Introduction data?
Which operations/processes do you want to streamline for New Product
OPM Product Development Design Engineering Make Preliminary Design ALL Other Introduction?
Which operations/processes do you want to eliminate for New Product
OPM Product Development Design Engineering Make Preliminary Design ALL Other Introduction?
Are there any time-intensive New Product Introduction
OPM Product Development Design Engineering Make Preliminary Design ALL Other operations/processes that need to be addressed?
Do you have security requirements on who can enter data for New Product
OPM Product Development Design Engineering Make Preliminary Design ALL Security Introduction? (e.g. by company? by cost center?)
Do you have security reports on who can run New Product Introduction
OPM Product Development Design Engineering Make Preliminary Design ALL Security reports? (by company, by cost center etc.)
Will there need to be terminal security for New Product Introduction?
Do you run security reports on a regular basis for New Product Introduction?
OPM Product Development Design Engineering Make Preliminary Design ALL Security for New Product Introduction?
Initiating New Describe your development process
OPM Product Development Design Engineering Make Preliminary Design ALL Products
Do you track the cost of a new product introduction separately from your
OPM Product Development Design Engineering Design Initial Concept COST Costing established production cost?
How is the price of the product set?
OPM Product Development Design Engineering Design Initial Concept COST, OE Pricing
Is the price set independent of the cost of manufacture?
Is the price set only on a competitive basis?
What is the rate at which you introduce changes?
OPM Product Development Design Engineering Design Initial Concept Formula Change Policy
Do you have a change control board or a configuration control group?
What is the typical lead time for implementing Formulas?
Do you design for manufacturability or assembly?
Do you follow form - fit - function rules of interchangeability?
OPM Product Development Design Engineering Design Initial Concept Formula Control Rules
Do you use up all the material that you plan to obsolete?
OPM Product Development Design Engineering Make Preliminary Design Formula Control Rules
How many formulas do you have? What types? Do you have special costing
OPM Product Development Design Engineering Make Preliminary Design Formula Maintenance formulas?
Do you use formulas to create co-products or by-products?
OPM Product Development Design Engineering Make Preliminary Design Formula Maintenance
Are phantoms used in your formulas?
OPM Product Development Design Engineering Make Preliminary Design Formula Maintenance
How are formulas configured? By unit value or percentage?
OPM Product Development Design Engineering Make Preliminary Design Formula Change Policy
Do you use a single routing for multiple formulas/versions?
How accurate are your present formulas?
OPM Product Development Design Engineering Make Preliminary Design Formula Other
How accurate are your present routings?
OPM Product Development Design Engineering Make Preliminary Design Formula Other
Who verifies and approves formulas?
Initiating New Is there a formulation engineering group in your company?
OPM Product Development Design Engineering Design Initial Concept FORMULA Products
Do you have an engineering production line for new products?
OPM Product Development Design Engineering Make Preliminary Design FORMULA ECN
Initiating New Does general technology change in your industry drive new product
OPM Product Development Design Engineering Design Initial Concept FORMULA Products introduction?
Do you track the cost of a new product introduction separately from you
OPM Product Development Design Engineering Design Initial Concept FORMULA, COST Costing established production costs?
374357147.xls Page 189

How do you cost the new product?
OPM Product Development Design Engineering Design Initial Concept FORMULA, COST Costing
Do you have a new product procurement procedure?
OPM Product Development Design Engineering Design Initial Concept FORMULA, PO Procurement
How do you deal with open shop orders when component revisions
OPM Product Development Design Engineering Make Preliminary Design Formula, Prod Control Rules change?
Do you use routings to capture cost information?
OPM Product Development Design Engineering Make Preliminary Design Formula, Prod Maintenance
Do you define and maintain a sequence for operational activities including
OPM Product Development Design Engineering Make Preliminary Design Formula, Prod Maintenance resource usage and process quantities?
Are direct labor resources tied to your routings?
Are there direct labor skill categories identified in the routings? if so list them
Do you attach overhead to your resources? if so what types?
Do you have buyers and planners who work specifically with new product
OPM Product Development Design Engineering Make Preliminary Design INV, PO, MRP Procurement introduction?
Initiating New How is the process controlled? Do you have special formulas that are under
OPM Product Development Design Engineering Design Initial Concept LAB Products laboratory control?
Do you need to maintain lab formulas for historical purposes?
OPM Product Development Design Engineering Make Preliminary Design LAB History
What is your volume of laboratory formulations?
OPM Product Development Design Engineering Make Preliminary Design LAB Maintenance
Do you maintain Laboratory formulas? Do you modify versions? If so how
OPM Product Development Design Engineering Make Preliminary Design LAB Maintenance do you control them?
Do special conversions exist and what is the decimal precision for the
OPM Product Development Design Engineering Make Preliminary Design LAB Validation conversions?
What types of technical parameters do you use when developing formulas?
OPM Product Development Design Engineering Make Preliminary Design LAB Validation
Does your current system provide for these calculations? List some
OPM Product Development Design Engineering Make Preliminary Design LAB Validation examples
Do you use technical parameter results to calculate new technical
OPM Product Development Design Engineering Make Preliminary Design LAB Validation parameters?
Do you vary potency or strength when developing lab formulas?
What type of mathematical expressions are used when developing
OPM Product Development Design Engineering Make Preliminary Design LAB Validation formulas?
Do you require effectivity control for lab formulas?
OPM Product Development Design Engineering Make Preliminary Design LAB Control Rules
How are lab ingredients controlled that appear in more than one formula?
OPM Product Development Design Engineering Make Preliminary Design LAB Control Rules
Do you require fixed quantities for ingredients like catalysts?
Do you replace existing ingredients with modified ingredient versions? How
OPM Product Development Design Engineering Make Preliminary Design LAB Change Policy is this handled?
Do you require text information with lab formulas? Is there any special
OPM Product Development Design Engineering Make Preliminary Design LAB Maintenance format?
Do you use special item codes?
OPM Product Development Design Engineering Make Preliminary Design LAB, INV Maintenance
Do you use special UOM's? What are they and what types?
OPM Product Development Design Engineering Make Preliminary Design LAB, INV Maintenance
How do you maintain your new product introduction data?
OPM Product Development Design Engineering Make Preliminary Design LAB, PA Maintenance
How are lab requirements for ingredients communicated? How are they
OPM Product Development Design Engineering Make Preliminary Design LAB, PO Procurement procured or planned for?
How do you prevent usage of laboratory ingredients within the
OPM Product Development Design Engineering Make Preliminary Design LAB, PROD Control Rules manufacturing process?
When do you release new product to production? What is the release
OPM Product Development Design Engineering Make Preliminary Design LAB, PROD Control Rules process?
Do you use existing quality control assay and test information to test
OPM Product Development Design Engineering Make Preliminary Design LAB, QA Validation laboratory formulas? If so what types?
Initiating New Does your marketing department drive the new product introduction?
OPM Product Development Design Engineering Design Initial Concept NS Products
Initiating New Do your customers drive the new product introduction?
OPM Product Development Design Engineering Design Initial Concept OE Products
Initiating New How many new products do you introduce over a fiscal year?
OPM Product Development Design Engineering Make Preliminary Design OE Products
Do you sell the prototypes?
OPM Product Development Design Engineering Make Preliminary Design OE Prototype
When do you release the new product to production?
OPM Product Development Design Engineering Make Preliminary Design OE Prototype
OE, PROD, LAB, Initiating New How often does your Company introduce new products?
OPM Product Development Design Engineering Make Preliminary Design FORMULA Products
Do departments charge their time against these projects?
OPM Product Development Design Engineering Make Preliminary Design PA Maintenance
Do you establish a project for the new product?
OPM Product Development Design Engineering Design Initial Concept PA,PJM Costing
Do you usually have to buy new tooling for new product introduction?
OPM Product Development Design Engineering Make Preliminary Design PO Procurement
374357147.xls Page 190

Do you build prototypes?
OPM Product Development Design Engineering Make Preliminary Design PROD Prototype
Who builds prototypes, Production or Engineering?
OPM Product Development Design Engineering Make Preliminary Design PROD Prototype
Do you have departments charge their time against these projects?
OPM Product Development Design Engineering Make Preliminary Design PROD Costing
PROD, LAB, Do you do any design and prototyping prior to public announcements?
OPM Product Development Design Engineering Make Preliminary Design FORMULA Prototype
What are your Formula Change reporting requirements with respect to
OPM Product Development Document Release Manage Release ALL Reporting summary or detail formats? Obtain report listing.
What reports do you currently generate to meet your Formula Change
OPM Product Development Document Release Manage Release ALL Reporting be manual), user, frequency, number of copies.
Is there any Formula Change reporting requirement that your current set of
OPM Product Development Document Release Manage Release ALL Reporting reports does not meet?
Do you have security requirements on who can enter data for Formula
OPM Product Development Document Release Manage Release ALL Security Change? (e.g. by company? by cost center?)
Do you have security reports on who can run Formula Change reports? (by
OPM Product Development Document Release Manage Release ALL Security company, by cost center etc.)
Will there need to be terminal security for Formula Change?
OPM Product Development Document Release Manage Release ALL Security
Do you run security reports on a regular basis for Formula Change?
OPM Product Development Document Release Manage Release ALL Security
OPM Product Development Document Release Manage Release ALL Security for Formula Change?
How are formula changes communicated to manufacturing, distribution,
OPM Product Development Document Release Manage Release Formula Change Policy order processing, shipping and other key organizations?
What type of effectiveness do you use? (Date, Lot, Serial)
OPM Product Development Document Release Manage Effectivity Formula Control Rules
Do you have multiple locations making the same formula? If yes do any of
OPM Product Development Document Release Manage Effectivity Formula Control Rules the ingredients vary?
If you have multiple formulas for the same products how are they
OPM Product Development Document Release Manage Effectivity Formula Control Rules differentiated (i.e. size, date, routing, customer)
Do you establish formula effectivities by: date, plant, customer, production
OPM Product Development Document Release Manage Effectivity Formula Control Rules quantity?
Do you manage multiple effectivities that overlap in certain condition? Are
OPM Product Development Document Release Manage Effectivity Formula Control Rules these managed with user-defined priority logic?
Do you define rule-based effectivities to specify the exact conditions under
OPM Product Development Document Release Manage Effectivity Formula Control Rules which the formula is defined?
Do you specify effectivities by formula and routing version?
OPM Product Development Document Release Manage Effectivity Formula Maintenance
Is text required as part of formula information?
OPM Product Development Document Release Manage Release Formula Maintenance
Do you audit formula and routing accuracy?
OPM Product Development Document Release Manage Release Formula Control Rules
Who does the audit? What is the frequency?
OPM Product Development Document Release Manage Release Formula Control Rules
What type of formula retention requirements do you have?
OPM Product Development Document Release Manage Release Formula History
Do you use routings for your formulas?
OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Maintenance
Do you record actual material usage at each routing step?
Do you record other than material usage at each routing step?, i.e. labor,
OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Maintenance machine hours
How many resources are include in a typical routing?
How many operations are included in a typical routing?
How are machine resources tied to your routings? By workcenter,
OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Maintenance departments, production lines?
How are changes made and documented on your manufacturing formulas?
OPM Product Development Document Release Manage BOMs/Routings Formula, Prod Change Policy
What types of hard copy information is required? Is this information
OPM Product Development Document Release Manage Release Formula, Prod Reporting currently passed to Manufacturing?
How is the manufacturing group notified of formulation changes?
OPM Product Development Document Release Manage Release Formula, Prod Change Policy
Does your process require overlapping of operations?
OPM Product Development Process Development Manage Process Engineering Formula, Prod Maintenance
Does the manufacturing group adhere to the formulation composition? Can
OPM Product Development Process Development Manage Process Engineering Formula, Prod Change Policy they make variations?
How do you get document approvals?
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Change Policy
How do you maintain your Formula Change data?
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Maintenance
How do you audit your Formula Change data?
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Maintenance
Which operations/processes do you want to streamline for Formula
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Other Change?
374357147.xls Page 191

Which operations/processes do you want to eliminate for Formula Change?
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Other
Are there any time-intensive Formula Change operations/processes that
OPM Product Development Product Maintenance Manage Engineering Change Order ALL Other need to be addressed?
Do you use change requests as well as official change control orders?
OPM Product Development Product Maintenance Manage Engineering Change Order Formula Change Policy
Do you retain change control history?
Do you have a document control group?
How many people initiate, process and implement Formula Changes?
Do you create formula changes as a result of product failure, customer
returns, or purely from research and development? Describe this process.
Who is responsible for maintaining Formulas? R&D? Engineering?
OPM Product Development Product Maintenance Manage Engineering Change Order Formula Maintenance
How many levels are your formulas?
OPM Product Development Product Maintenance Manage Engineering Change Order Formula Control Rules
How is a formula currently inactivated?
How often are formulas revised?
What is the volume of formula transactions made in your current
OPM Product Development Product Maintenance Manage Engineering Change Order Formula Maintenance environment?
What is the volume of maintenance performed for ingredient changes?
Do you have mass change capability in your system?
Who can submit changes to formulas and routings?
How many schedule changes are made due to ingredient problems?
Does Formula Implementation increase the revision number or constitute a
OPM Product Development Product Maintenance Manage Product Design Database Formula Change Policy different part number for the end product?
Do you group similar products together into Product Families?
OPM Product Development Product Maintenance Manage Product Design Database Formula Control Rules
Are intermediates included as part of your formulas?
OPM Product Development Product Maintenance Manage Product Design Database Formula Maintenance
Do you have a different process for items associated with Projects?
OPM Product Development Product Maintenance Manage Product Design Database Formula, PA Control Rules
How are formula variations handled; adjustments, blends, rework
OPM Product Development Product Maintenance Manage Engineering Change Order Formula, Prod Change Policy
Do you comply with corporate level engineering changes?
OPM Product Development Product PrototypeValidation Certify Products Formula Change Policy
Do your formulas contain hazardous materials? Do they require regulatory
OPM Product Development Product PrototypeValidation Certify Products Formula Control Rules information? How do you do it today?
Are formulas scaled? Are they scaled by percent or product quantity?
OPM Product Development Product PrototypeValidation Manage Product Data Formula Control Rules
Are all ingredients scaled or are some held at constant quantities?
OPM Product Development Product PrototypeValidation Manage Product Data Formula Control Rules
How accurate are your formulas? Do you substitute ingredients? How are
OPM Product Development Product PrototypeValidation Certify Products Formula, Prod Change Policy substitutions tracked?
How are ingredients released to your formulas? Automatic, incremental,
OPM Product Development Product PrototypeValidation Manage Product Data Formula, Prod Control Rules manual?
Do you perform or wish to perform activity based costing?
OPM Product Development Product PrototypeValidation Manage Product Design Formula, Prod Maintenance
Do you track value-added and non-value-added costs?
OPM Product Development Product PrototypeValidation Manage Product Design Formula, Prod Reporting
Is there a linkage between actual production and the R&D function? How is
OPM Product Development Product PrototypeValidation Certify Products Formula, Prod, Lab Other this currently handled?
Is Quality Assurance involved in the formulation process? In what way?
OPM Product Development Product PrototypeValidation Certify Products Formula, QA Other
NOT MODULE What are the policies that govern how the process will function?
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission SPECIFIC ALL
NOT MODULE How do you determine which products and business processes require
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission SPECIFIC Management quality control and reporting?
NOT MODULE Do you have an incentive program for building and shipping quality
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission SPECIFIC Management product?
NOT MODULE What operations/processes do you want to eliminate for Quality
OPM Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC Other Management?
NOT MODULE What are the business functions that must be accomplished in order to
OPM Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC ALL complete the process?
List and classify each business function by type (a combination of Manual or
NOT MODULE System-assisted, and Internal or External) and responsible agent (owner).
OPM Quality Management Corporate Quality Plan Manage Quality Plan SPECIFIC ALL
NOT MODULE What are the key decisions that drive the process?
NOT MODULE What are the constraints that limit or control the process?
374357147.xls Page 192

NOT MODULE What types of security and controls are used regarding key information?
NOT MODULE Where are the process bottlenecks?
NOT MODULE What are representative transaction volumes for key process steps?
NOT MODULE What are the drivers of transaction volume surge and peak loads?
NOT MODULE How stable is the transaction throughput?
NOT MODULE What are the opportunities for improving the process?
NOT MODULE Where are the current weak areas?
NOT MODULE Do standards exist for process steps?
OPM Quality Management Corporate Quality Plan Manage Standards & Measurements SPECIFIC ALL
Enhance Quality How are quality collection plans revised, improved and generally updated
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA Collection Plans based on corrective action cycles?
Enhance Quality To what extent can collection plans be user-defined (including key
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA Collection Plans information)?
To what extent can elements be user-defined on collection plans (including
OPM Quality Management Corporate Quality Plan Maintain Quality Directive / Mission QA Collection Plans lengths and precision, and validation logic)?
Do Quality Management policies, procedures and work instructions exist? If
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL so, please provide sample.
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL What is/are the key output(s) of the Quality Management process?
How does the customer recognize that the process has been completed
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL (e.g., reports, alerts, etc.)?
Does a schematic exist that depicts all storage points for material or
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL information?
What are the reasons for acquiring the new application system relevant to
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL this business area?
What families of products or inputs carry the most value through the
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL process?
Collect Quality Describe the procedure and level of difficulty encountered when new quality
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Results collection elements must be added to existing plans.
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications Do you maintain Specifications by Item & Operation?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications Do you maintain Specifications by input characteristic?
Do you maintain Specifications by a combination of Item and input
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications characteristic? Supplier? Customer?
Do you maintain on-line specifications using: target values? Validation
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Specifications ranges? Lists of values?
Do you have the capability to determine what quality characteristics must be
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans entered based on other entries or actions?
Do you reuse system-assisted, pre-built Quality Plans to simplify receiving
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans inspection?
Is data gathering restricted to subsets by family or other grouping to reduce
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans volume?
Must users develop collection plans that vary by site or organization for the
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans same transaction?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA History To what other systems is quality information exported?
How does the quality management system interface with total preventive
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Management and predictive maintenance programs?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Collection Plans Do you sample material? How often?
Do you require text as part of the QC function? Is it product or assay
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA Maintenance specific?
What reports do you currently generate to meet your Quality reporting
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL requirements?
Is there any quality reporting requirements that your current set of reports
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA ALL does not meet?
What are the activity drivers and how are they measured and valued?
OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA ALL
What are the important characteristics and elements you plan to collect?
Manage Standards and (class by type: identification, reference, variables, attributes)
OPM Quality Management Corporate Quality Plan Measurements QA Collection Plans
Manage Standards and Do you specify assay results formats?
OPM Quality Management Corporate Quality Plan Measurements QA Specifications
Manage Standards and Do you define specific assay units of measure? If yes what types?
OPM Quality Management Corporate Quality Plan Measurements QA Maintenance
Do you establish assay requirements such as saturation, temperature,
Manage Standards and viscosity, color and flavor among other characteristics?
OPM Quality Management Corporate Quality Plan Measurements QA Collection Plans
Manage Standards and Collect Quality What types of quality testing do you perform? For example, raw materials,
OPM Quality Management Corporate Quality Plan Measurements QA Results finished goods, packaging, WIP, vendor site
Manage Standards and Collect Quality What types of tests are run? For example chemical, microbiological,
OPM Quality Management Corporate Quality Plan Measurements QA Results packaging?
Manage Standards and Do you use master assays and then vary individual test ranges for products,
OPM Quality Management Corporate Quality Plan Measurements QA Collection Plans ingredients and/or intermediates?
Manage Standards and Collect Quality How many assays are performed by sample type? What is the volume of
OPM Quality Management Corporate Quality Plan Measurements QA Results samples?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, AP Adjust Accounts Do you automatically take credit for returned goods in payables?
374357147.xls Page 193

Manage Standards and Do you measure the cost of quality?
OPM Quality Management Corporate Quality Plan Measurements QA, COST Management
What Quality Management data do you maintain and how is it maintained?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Maintenance
What request or event launches the Quality Management processes?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL Please provide listing.
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What is the source of each set of key information?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What are the data capture methods?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD ALL What are the redundancies (particularly data entry)?
Collect Quality How do you integrate your quality system(s) with other operating
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Results subsystems (like Purchasing, Inventory, Manufacturing, etc.)?
Collect Quality Describe how quality results must be collected in "background" (i.e. no
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Results operator intervention)?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Return Material Are field info (like returns) incorporated?
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD Return Material Will you accept obsolete products for return?
OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD Maintenance How do you audit your Quality Management data?
OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD ALL How is data entry audited?
Collect Quality What are the operating systems transactions from which quality results
OPM Quality Management Corporate Quality Plan Manage Standards & Measurements QA, PO, PROD Results must be collected?
Do you use hold codes for material or product that is out of specification? If
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PO, PROD, OM Specifications so what are their characteristics?
Are you required to reconcile material usage within QC? How is it currently
OPM Quality Management Corporate Quality Plan Manage Quality Plan QA, PROD Collection Plans done?
NOT MODULE How do you measure value for key process steps?
OPM Quality Management Quality Compliance Mgmt Calibration & Audits SPECIFIC ALL
NOT MODULE How do you measure efficiency?
NOT MODULE How do you measure response or service to the customer?
NOT MODULE How do you measure the stability of key process steps?
How are material review board workflows enabled?
NOT MODULE Disposition non-
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC conforming material
Are responsibilities for dispositioning nonconformances established by
NOT MODULE Disposition non- name? Department? Role?
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC conforming material
NOT MODULE Do you have a material review board for suspect purchased material or
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC Management customer returned material?
NOT MODULE What are the policies governing rework vs. replace?
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC Repair or Replace
NOT MODULE For what reasons do you segregate suspect material? Planning, Costing,
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC Management Scrap?
NOT MODULE Do you accept obsolete products for return?
OPM Quality Management Quality Compliance Mgmt MRB SPECIFIC Management
NOT MODULE Are test and inspection instructions available at critical steps throughout the
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Test/Inspect supply chain?
NOT MODULE Take Corrective Do all process outputs serve as events for other quality or management
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Action processes?
NOT MODULE Capture Cost of What are the components of enterprise wide quality costs and how are they
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Quality gathered (including sources)?
NOT MODULE Analyze Quality Is it necessary to consolidate across systems?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Results
NOT MODULE How are reporting responsibilities assigned?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Management
NOT MODULE What are the drivers for updating reporting requirements?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Management
NOT MODULE Do you compare quality trends to trends in productivity, supplier
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Management compliance, plant and equipment utilization and custom satisfaction?
NOT MODULE Do you have documentation on your current system security requirements
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Security for Quality Management? Please provide copy.
NOT MODULE trained). Will any new menus need to be created for Quality Management?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Security
NOT MODULE What are the control points for performance measurement and
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC ALL management? Status? Value? Location?
NOT MODULE Are you regulated by special groups for product compliance? If so which
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports SPECIFIC Management ones,, FDA, EPA? What are their special requirements?
Collect Quality Do you capture and report Supplier process factors that are affecting
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA Results product quality?
Collect Quality Is the current system able to auto-populate collection elements?
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA Results
Collect Quality Are collection elements ever calculated as a function of other elements (in
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA Results addition to constants)?
Collect Quality Do you use automatic test equipment for sample testing? if so what types?
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA Results
What are the key indicators that are measured with the domain of the
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA Management quality management system?
374357147.xls Page 194

What percentage of material is returned for re-work?
Disposition non-
OPM Quality Management Quality Compliance Mgmt MRB QA conforming material
Do you track corrective actions from MRB or Supplier audit event through
Take Corrective analysis, action, change control (like ECO) and pre-control planning?
OPM Quality Management Quality Compliance Mgmt MRB QA Action
How long does it take you to disposition discrepant material?
Disposition non-
OPM Quality Management Quality Compliance Mgmt MRB QA Management Do you segregate suspect material for planning purposes?
Do you segregate suspect material for costing and/or scrapping purposes?
OPM Quality Management Quality Compliance Mgmt MRB QA Management
Do you track and disposition customer returned material by lot number?
Disposition non-
Are inspection control areas organized in these ways: internal (for
characteristics), external (like packaging and handling), source process and
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect administrative process (documentation)?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What sampling programs are in-place and what is their basis?
What types of "holds" are used after a quality event has occurred and
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect before disposition is made?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What criteria is used to "pass" material during inspection?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect What percent of material passes during the first inspection?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Test/Inspect Do you track "first-pass" inspection?
Diagnose Quality Does the system prompt suggested test or debug steps based on
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Event preliminary collection results?
Diagnose Quality Are action rules and systematic notifications used when in-house quality
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Event events occur? Are these filtered by parameters in any way?
Take Corrective Is the corrective action loop closure automated or based heavily on manual
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Action methods and transmittal of hard-copy forms?
Take Corrective Is the corrective action loop based on any workflow technology?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Action
Take Corrective Do you need to collect Symptom, Cause and Action codes along the
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Action corrective action loop?
Analyze Quality Does failure-based system cover in-house as well as Suppliers so that a
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results total picture (denominator) of production can be captured?
Analyze Quality Must collections plans be grouped for reporting purposes?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results
Analyze Quality Is it necessary to be able to report/chart/query results from a "list" of quality
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results Collection Plans rather than from just one plan at a time?
Analyze Quality To what extent are Serial/Lot history records maintained?
Analyze Quality Is serial genealogy a business requirement?
Analyze Quality Are failure analyses reported by problem and product?
Analyze Quality What are the primary quality analysis reports in use? How are they used?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results By whom? Frequency?
Are variable inspection modes limited to first article or is 100% inspection
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Specifications used?
Do you need the results on quality collection to initiate another program (like
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Collection Plans transfer material to a hold area (subinventory)?
What are the types of predefined actions you can specify to be taken based
on quality events (electronic mail, alerts, display to operator, etc.)?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Collection Plans
Do you have difficulty viewing Serial or Lot history with the current system?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History Is it necessary to be able to maintain "history" records?
Do you maintain quality event and corrective action history for
Serial/Lot/Item from receiving through WIP, rework, finished goods and
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History material returns?
When characteristics or elements are no longer tracked, what happens to
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History history? How is further input prevented?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Management How do you manage and control quality information dissemination?
Do you have security restrictions on who can run Quality Management
reports (e.g., by company, by cost center, by position, etc.)?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Security
Do you run security reports on a regular basis for Quality Management?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Security Describe process and who runs reports.
Monitor In-process What are the key variables and attributes that are monitored during
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA controls production?
Monitor In-process How do you alert the appropriate personnel when quality nonconformance
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA controls occurs?
Monitor In-process Does the quality system take or recommend action based on sampling or
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA controls analysis of a series of outputs?
Do you require retention of QC results? If so for how long? Do you retain
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History samples?
Analyze Quality How do you identify samples?
374357147.xls Page 195

Collect Quality How many samples do you take by test group? i.e. raw materials,
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results intermediates
Analyze Quality Do you identify the actions to be taken on out-of-spec material needing QC
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Results attention?
Analyze Quality What tests have variable results with respect to time?
Collect Quality Does testing occur in different locations?
Take Corrective How do you control out-of-spec material? Quarantine, lot status
Do you require traceability by associating results with the correct sample?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA History Do you require traceability of ingredients and intermediates?
Collect Quality Do you identify samples by item, location, sampling time and date?
Take Corrective What do you do when a sample is out-of-spec?
Are there special requirements for labels or cross-referencing for
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA Management Regulatory or R&D?
Collect Quality How do you track the amount of shipments with quality problems?
Are there time-intensive Quality operations and issues that need to be
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA ALL addressed?
What percentage of your incoming material goes through an inspection
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA Return Material process? How do you measure it?
Collect Quality Is the current system transparent across suppliers (for both collection and
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Results reporting)?
Diagnose Quality How is the Supplier quality event capture through corrective action
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Event managed?
Take Corrective To what extent are system-based supplier certification records maintained?
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Action
To what extent are systematic incoming inspection quality collection plans
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Collection Plans used to inspect Supplier products?
Do you capture Supplier site and process audit results (Non-conformance,
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Process Audit Corrective Actions)?
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL How do authorized supplier lists tie in with the quality system?
Do you maintain Supplier certification status optionally at site, site-product
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL and site-process levels?
Do you have a vendor partnership program? What are the elements with
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL respect to quality?
Do you measure your vendor performance based on QA or return statistics?
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Process Audit
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO ASL Do you have an approved vendor list based on vendor quality?
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO Return Material What paperwork do you prepare to return material to vendors?
Collect Quality How do you gather failure analysis data from Suppliers and translate codes
OPM Quality Management Quality Compliance Mgmt Analyze Suppliers QA, PO, PROD Results between systems?
When gathering quality collection results from test or other automated
Collect Quality equipment, how do you filter, screen or otherwise avoid a lot of unimportant
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PROD Results excess data?
Collect Quality Do you need to be able to back out any collected results?
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PROD Results
What technology and tools are needed at the business function (process
OPM Quality Management Quality Compliance Mgmt Calibration & Audits QA, PO, PROD ALL step) level for data gathering, measurement or inspection?
Analyze Quality Is there product line quality information retrieval without resorting to manual
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Results entry?
Are there delays between quality event occurrence and reporting/analysis?
Analyze Quality What are the average delays by: reason? Product Family? Process?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Results
What is the frequency of data collection and reporting by representative
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Management product? Family of products? Business process?
Do you have security restrictions on who can enter data for Quality
Management? (e.g., by company, by cost center, by position)? Please
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Security describe restrictions.
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Security Will there need to be terminal security for Quality Management?
Collect Quality How is failure data collected? What % is being entered manually?
Collect Quality Do you collect information "on everything", and not just failures (tests run,
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Results environmental factors, etc.)?
Collect Quality Do current procedures call for logging time spent debugging or
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD Results troubleshooting failures?
Collect Quality What collection import programs are in use?
(e.g., place or release quality holds, reject lots, etc.) for Quality
Management (e.g., by company, by cost center, by position)? Please
describe restrictions.
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD, INV Security
Do you require specialized specifications? By vendor, item, customer, in-
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PO, PROD, OM Specifications process steps, location
374357147.xls Page 196

What percentage of material is scrapped?
Disposition non-
OPM Quality Management Quality Compliance Mgmt MRB QA, PROD conforming material
Take Corrective Do you do re-work off-line or during production?
OPM Quality Management Quality Compliance Mgmt MRB QA, PROD Action
What are the ways that you disposition suspect material during
Disposition non- manufacturing? How is this measured?
Take Corrective Do you rework outgoing product with quality problems?
OPM Quality Management Quality Compliance Mgmt MRB QA, PROD Action
Under what circumstances is rework not an option?
Disposition non-
Collect Quality Do you QC inspect individual production batches?
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PROD Results
Collect Quality How are samples pulled for test? Manual, Operator, Random, By Shift?
Analyze Quality Do you validate test results for approvals prior to usage or shipments to
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PROD Results customers?
Collect Quality What percentage of product being shipped do you inspect and test?
Collect Quality Do you track material on shipments by lot number?
Take Corrective Do you measure re-work production volumes or costs?
OPM Quality Management Quality Compliance Mgmt MRB QA, PROD, COST Action
Collect Quality Do you track quality information by lot number by incoming material, WIP or
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QA, PROD, PO Results warehouses?
Capture Cost of How do you cost parts and labor for repairs to returned repairs?
OPM Quality Management Quality Compliance Mgmt MRB QA,COST Quality
MRB Capture Cost of Do you collect actual costs for re-work?
OPM Quality Management Quality Compliance Mgmt QA,COST Quality
Does the QC function interact with the Laboratory or R&D function? If so in
OPM Quality Management Quality Compliance Mgmt Review Compliance Results & Reports QC, LAB ALL what ways?
374357147.xls Page 197

Business Process Questionnaire for Financials and HR Insights

Diunggah oleh

Informasi Dokumen

Deskripsi Asli:

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

Business Process Questionnaire for Financials and HR Insights

Diunggah oleh

Hak Cipta:

Format Tersedia

RD.

020 Business Process Questionnaire

Which natural accounts are classified as Expenses by the client? (should

Which natural accounts are classified as Current Liabilities by the client?

Which natural accounts are classified as Preferred Stock Dividends by the

Recognizing that viewing KPIs and Notifications is security-based, which

Prepare a list of Repair Reject Reasons to be used to explain why a repair

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and Customer

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Create Warranties and Service

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and Customer

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Create Warranties and Service

Create Warranties and Service

Create Warranties and Service

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Determine Service Programs and

Create Warranties and Service

Create Warranties and Service

Notify Inventory & Sales Department

Describe the problem-resolution process you work from today in your

How do you receive notice to create/generate an invoice to bill a customer?

Can authorized employees enter timecards on behalf of someone else?

How is your travel policy communicated to your employees?

Operations Analysis and Are reports grouped for processing purposes?