2 BLUE HORIZON

Write an e-mail to Mike Park, from head office

TO: Mike Park

Name of caller: Carla Davis

Time of call: 2:06 pm

Message: To have clients we must first know how they would feel good, comfortable
etc. and the BLUE HORIZON does not have any of that does not have for example garden
flowers and is an old hotel you should do something nice striking must have many things
such as garden, pool, and supermarket

Action: You must have the building fixed once, otherwise you will lose many
clients.

Signed: mike park

Date: 4/12/17
 4
PACIFIC HOTEL

The Pacific Hotel is in Sydney, Australia. Twelve people want to

book rooms for next week.

FIRST FLOOR

Busy road
Room 6
RECEPTI Room 2 (very Room 4( large Room 7 room 9
( very
ON small) $140 single )$200 .
large (double) $ 200 ( ocupied)
noisy
doublé) $
370
ROOM 1
(occupie .deluxe
Room 3 ( double ) $260 Room 5
d) room
.quiet and sunny (occupied)
Quiet and
Room 8 ( double) $ 280 Room 10
.very comfortable sunny
.extra beds for children (double)
Very
confortab .Quiet and sunny . Quiet and sunny

le
Guests and room requirements

Anna and three friend’s aged 50-70 .They want two double
rooms .they can pay $ 240 for each room. (Room 7)

Mr. and Mrs. Schmidt. They are just married. They can pay $
280. (Room 8)

Mr. Jensen and his son. The son is in a wheelchair. They can
pay $ 280 ( room 4 )

Mr. Wang is a writer and wants a quiet room. He can pay

$180. (Room 2)

Madame Berger and her rich friend. They want a sunny room
with a lovely view. Price is not important. (Room 6)

Ms. Steele, a businesswoman, wants a large, quiet room. price

is not important. (room 3 )
6
Services packages

Package name Monthly fee Call rates per minute Free call minutes Free text messages

Leisure € 25 €0.75 50 10

Standard €50 €0.35 200 30

Business €130 €0.18 800 50