Time: 9am-11am; 2pm - 4pm Course Duration: From 7/5/2017 to 10/9/2017
Day: Sundays Class manager: Kieu Trang Address: Lot NT1, New Urban Area Phone: 0986 341 606 Dich Vong, Hanoi Email: kieutrang@aroma.vn
No Day Date Session Instructor
1 Unit 1A - Greeting visitors to your country Mr Nam + Trang
SUN 7-May 2 Unit 1B - Greeting visitors to your office Mr Nam 3 Unit 1C - Extra-activities Mr Nam SUN 14-May 4 Public speaking 1: happiness Mr Nam 5 Essay writing 1 Mr Nam SUN 21-May 6 Unit 2A - Organize meetings Mr Nam 7 Unit 2B - Taking part in meetings Mr Nam SUN 28-May 8 Unit 2C - Extra-activities Mr Nam 9 Public speaking 2: Investment Mr Nam SUN 4-Jun 10 Essay writing 2 Mr Nam 11 Unit 3A - Negotiating with colleagues Mr Nam SUN 11-Jun 12 Unit 3B - Business negotiations Mr Nam 13 Unit 3C - Extra-activities Mr Nam SUN 18-Jun 14 Public speaking 3: Why marry just one? Mr Nam 15 Essay writing 3 Mr Nam SUN 25-Jun 16 REVIEW Mr Nam 17 MID-TERM TEST Mr Nam SUN 2-Jul 18 Unit 4A - Meeting people and make contacts Mr Nam No Day Date Session Instructor
1 Unit 4B - Following up Mr Nam
SUN 9-Jul 2 Unit 4C - Extra-activities Mr Nam 3 Public speaking 4: the business of beauty Mr Nam SUN 16-Jul 4 Essay writing 4 Mr Nam 5 Unit 5A - Arrangements 1 Mr Nam SUN 23-Jul 6 Unit 5B - Making arrangements Mr Nam 7 Unit 5C - Extra-activities Mr Nam SUN 30-Jul 8 Public speaking 5: Surrogacy, should or shouldn't Mr Nam 9 Essay writing 5 Mr Nam SUN 6-Aug 10 Unit 6A - Giving a progress report Mr Nam 11 Unit 6B - Giving a presentation Mr Nam SUN 13-Aug 12 Unit 6C - Extra-activities Mr Nam 13 Public speaking 6: Advertising Mr Nam SUN 20-Aug 14 Essay writing 6 Mr Nam 15 REVIEW Mr Nam SUN 27-Aug 16 FINAL TEST Mr Nam 17 SUN 10-Sep CLOSING ORIENTATION Mr Nam
David Freemantle - What Customers Like About You - Adding Emotional Value For Service Excellence and Competitive Advantage-Nicholas Brealey Publishing (1999)