MGMT 3620: Introduction to Operations Management

(Spring 2008)
Instructor: Dr. Steve Peng

Course Overview
The study of operations management is critical in today’s tough business climate.
Companies must be extremely careful when making operations decisions, such
as resource allocation and capacity planning. The rapid changes in customers’
needs require companies to be highly responsive in order to be competitive. As
companies face marketing and financing challenges, the role of operations
managers in maintaining a competitive edge are even more important now, than
during the previous economic boom. Professionals must be capable of
continuously improving productivity as well as the quality of products and
services, eliminating waste of resources, improving productivity of manufacturing
and service processes, and streamlining the introduction and delivery of new
products to the market.
Course Objectives
• Present the main principles and concepts of operations management in
both manufacturing and service organizations
• Introduce modern systems and approaches of managing operations in
these organizations
• Motivate and train students to apply various quantitative and qualitative
methods of managing operations.
Text Book and Required Software
Book: J. Heizer and B. Render, Principles of Operations Management, 6th
Edition, Prentice Hall, 2005. (ISBN 0-13-155445-X)
Software: POM/DS for Windows or Excel for OM (should be supplied with the
textbook). Microsoft Excel and Word
Course Schedule

Week Date Topic Chapter

1&2 4/2, 7 Operations management and strategy 1
Operations in a global environment 2
2&3 4/9, 14, 16 Forecasting 4
4 4/21, 23 Design of goods and service 5
5 4/28, 5/5 Managing quality 6

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6 5/7 Midterm Exam
7 5/12, 14, 19 Statistical process control Sup. 6
8 5/21, 28 Process strategy 7
Capacity planning Sup. 7
9 6/2, 4 Inventory management 12
10 TBA Final Exam 12

Assignments and Report

(Case Analysis or Quantitative Questions) Due Date
1. Operations Strategy and Decisions 4/21
2. Forecasting 5/5
3. Statistical Process Control 5/28
4. Process, Capacity and Inventory Planning 6/4

Course Requirements
• Each student is expected to read the material to be discussed before the
class meeting.
• A case analysis assignment submitted for grading should be typed and
handed in with a hard copy. If applicable, the assignment may include
appendices, computer printouts, charts, and graphs.
• Assignments should to be prepared by individual except for Assignment 2.
Up to 2 students in the same section can work together on Assignment 2.
• Each assignment must be handed in by end of the class on the due date.
No late assignment or electronic copy will be accepted except permission.
• The above course schedule, assignments, and/or due dates are subject to
change. Any changes will be announced in class.

General Information

Class Room VBT216

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Time Monday and Wednesday
Office VBT424 (new business and technology building)
Telephone 510-885-4174
E-mail (preferred way for steve.peng@csueastbay.edu
communicating with me)
Office Hours Monday & Wednesday 3:30 to 4pm, 5:50 to 6:20pm;
or by appointment

Grading System
The final grade in the course will be based on following criteria:
• The average grade of the 4 assignments will be counted up to 30 % in the
final score.
• Two examinations, 30% each, will be counted as 60% in the final score.
• Class attendance and participation will be counted as 10% in the final
score.
The final letter grades will be evaluated via the following guideline (may subject
change):
• “A” 94 % and up
• “A-“ 89 to 93.5 %
• “B+” 85 to 88.5 %
• “B” 81 to 84.5 %
• “B-“ 77 to 80.5 %
• “C+” 74 to 76.5 %
• “C” 70 to 73.5 %
• “C-“ 67 to 69.5 %
• “D+” 64 to 66.5 %
• “D” 60 to 63.5 %
A total number below 60 % will very likely represent a failing grade in the course.

CAMPUS EMERGENCY INFORMATION

IN THE EVENT OF AN EARTHQUAKE:

1. Duck and cover until the shaking stops. Use desks and tables and protect
your head and neck.
2. Only after the shaking stops should you attempt to leave the building.
3. When safe, go to the designated assembly area outside the building.

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IN THE EVENT OF FIRE:
1. Exit the building rapidly, but calmly.

IN ALL EMERGENCIES:
ALWAYS remain calm and DO NOT USE THE ELEVATORS.

PREPARE AHEAD:
Carry a Survival Kit in your car at all times. Minimally, be sure you have one
gallon of water, a blanket, warm clothing, a flashlight, and a portable radio.
Ideally, have a first aid kit and some food, too.

DOCUMENTED DISABILITY
If you have a documented disability and wish to discuss academic
accommodations, or if you would need assistance in the event of an emergency
evacuation, please contact the professor as soon as possible.