JOB DESCRIPTION

SOLUTIONS WRITER – SOLUTIONS, MARKETING, AND SALES SUPPORT

About Intelenet:

Intelenet® Global Services is a leading global Business Process Solutions company,

committed to excellence. Backed by The Blackstone Group, a world leading private
equity player, we focus on enhancing Customer Experience by investing in relationships
and powering innovation through Technology and Analytics.

We are 55,000 people strong, with over 70 global Delivery Centers in 8 locations across
Americas, UK, Europe, Middle East, India and Philippines. We serve 110+ clients in
over 25 languages. Intelenet has been recognized by NelsonHall as a ‘Leader in
Customer Management Services’, we also won NASSCOM ‘Customer Service
Excellence Award 2017’. Intelenet was also presented the BBC Knowledge Outsourcing
Award for ‘Operational Excellence and Quality’. We offer Customer Management
Services, F&A, HRO and shared services for various Fortune 500 companies across
Banking, Healthcare, Travel & Hospitality, Telecom and Retail sectors.

About the Team / Role:

The Solutions Team performs pre-sales activities including but not limited to pre-RFP
(Request for Proposal) consulting, strategy definition, story-boarding, RFP responses
and proposal creation, internal approval processes, customer presentations, and
product demos.

Responsibilities:

• As a solutions writer and proposal manager for the global solutions team at
Intelenet Global Services, you lead our effort to deliver game-changing
solutions to global customers.
• Your responsibilities include working with all members of the Intelenet’s Sales
team to develop winning, innovative proposals including written responses for
Requests for Tender, Request for Proposals, RFIs/RFQs/RFPs (RFx); oral
presentations and demonstrations; unsolicited documents, marketing
collaterals and white papers.
• Contributes in providing innovative solutions to increase productivity and
improve processes / activities of the sales function
• Create and manage knowledge repository specific to the engagement –
categorization, organization as per engagement needs.

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 • Maintaining Knowledge Repository that can be used by sales within the
region
• Maintaining engagement templates/deliverables to assist in the project life
cycle
• Communicate industry, technical, and client knowledge on a timely basis to
the entire team.
• Ensure enhanced visibility of knowledge management and its support
functions for an improved customer acceptance, including effective
communication to drive knowledge sharing across the community.
• Enhance knowledge sharing on the topics of business priority with the latest
content of high business value
• Identify measure and document knowledge utilization metrics.
• Network with Subject Matter Experts, gain deeper understanding of Intelenet
services and offering and assist in and creating product brochures, videos,
case studies and so on
• Participate actively in giving product demos to CXO level customers in the in-
house Digital Experience Center

Specifications/Experience Required

• MBA or Master’s degree

• Fluent English Communication Skills (Oral, Written & Presentation)
• Understanding of bid/proposal management principles
• Understanding of various marketing techniques
• Excellent research skills and ability to quickly digest and compare/contrast
large amounts of written material
• Excellent organizational skills and attention to details
Proven ability to manage multiple assignments simultaneously balancing
project work with high-priority requests
• Alternative thinkers, efficient decision makers, smart workers who are
excellent in stakeholder management
• Expertise in Microsoft Office applications such as PowerPoint, Excel, Word
(not just working knowledge, but highly proficient skills)

Good-to-have Skills

• 2-3 years of bid management experience in IT, ITES or BPO industry

• Consulting/Business Analysts with Content/Knowledge Management
experience - preferred
• Exposure to social media tools and other KM technologies

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Copyright© 2017 by Intelenet® Global Services | All Rights Reserved | www.intelenetglobal.com
 • Requirement Gathering – Understanding of client scenario and gap
assessment
• Ability to rapidly assimilate new technologies and business functions
• Familiarity and experience in IT Services is preferred
• Understanding of key software tools and technologies

Additional Information:

• This profile is with the corporate / sales solution division on Intelenet Global
Services. It does not involve customer care calling, back office processing or any
typical BPO operations related work

Salary Offered:

CTC: INR 5 – 13 LPA (lakh per annum)

(Depending on overall profile, relevant experience and expertise of the candidate)

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Copyright© 2017 by Intelenet® Global Services | All Rights Reserved | www.intelenetglobal.com