Syed Abdul Saleem, PMP, ITIL, MCSE, CCNA, Six Sigma

RESUME

Syed Abdul Saleem, PMP

Mobile: +91 9845622977 | Email ID: saleem.syed@gmail.com | LinkedIn: http://www.linkedin.com/in/saleemsyed

Address: # 14, 14th Cross, Kanaka Nagar, RT Nagar Post, Bangalore, Karnataka, India - 560032

Summary
An accomplished individual with over 19 years of experience in IT Infrastructure Management and Service
Delivery in the Banking, Financial and IT industries
PMP, ITIL 2011 Foundation, MCSE, CCNA, and Six Sigma Green Belt Certified individual with rich
experience in formulating framework and strategy for all IT vices, IT Support and updating IT Architecture
Offering skills in conceptualizing and implementing process improvements to improve efficiency and reduce
capital / operational costs; achieved cost savings to the tune of USD 3 million within the past 5 years
Over 3 Years of cumulative Onsite experience across USA implementing large scale projects around IT
Transformation, Datacenter Consolidations, Server consolidations, managing transition, acquisitions,
service desk implementations
Hands on expertize in managing Data Centre Migrations with skills in maintaining / configuring Windows
Servers, Virtualization, Cloud (PaaS), Middleware, Application Delivery, and Enterprise Applications
Led Server Virtualization and Server Consolidation Projects in several organizations, helping to reduce
significant CAPEX and OPEX costs, resulted in a better management of the IT infrastructure.
Led and delivered large-scale, complex programs and initiatives with a focus on technology transformation;
collaborated with leadership teams to evaluate technology challenges
Possess excellent team management skills with the capability to imbibe an innovative attitude within the
team
IT Infrastructure / IT Strategy / Datacenter / IT Engineering / Service Delivery / Project Management / People
Management / Solution Architect / Virtualization / IT Team Mentor / Technical Hands on Expert / Risk
Assessment / Service Desk / Cloud computing / Dashboard systems / IT Roadmaps / Enterprise Architecture
/ IT Operations / Remote Infrastructure Management / Risk Management / IT Systems Improvement / Team
Building and Leadership / Compliance and Vulnerability Management

Professional Experience Summary

Vice President – Technology - [24]7 – (www.247-inc.com) (June 2016 – Present)

Group Manager - Altisource Business Solutions Private Ltd. (December 2012 – May 2016)
Senior Manager – Tech Support, ISGN, Bangalore (March 2008 – November 2012)
Manager – Server Management, Ocwen Financial Solutions Private Limited, Bangalore (October 2006 –
March 2008)
Team Leader - Ocwen Financial Solutions Private Limited, Bangalore (March 2005 – September 2006)
Team Leader – 3rd Level Support GSDC, IBM Global Services India Limited, Bangalore (August 2004 – Feb
2005)
Sr. Systems Administrator – Distribution Services, Ocwen Financial Solutions Private Limited, Bangalore
(August 2001 – August 2004)
Systems Administrator - Seranova India Private Ltd., Chennai (June 2000 –July 2001)
Systems Engineer / Training Officer - Asset International, Hyderabad (October 1999-May 2000)
Systems Engineer - Comsat Technologies, Bellary (January 1998 – September 1999)

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Syed Abdul Saleem, PMP, ITIL, MCSE, CCNA, Six Sigma

Professional Career with Milestones

Vice President – Technology - [24]7 (June 2016 – Present)

Key Result Areas:
 Leading a global team of over 100 resources in areas of IT Operations, Engineering and Service
Delivery for Windows Server, Linux, VMware, Cloud, Active Directory, Messaging and
Collaboration, Network, Incident and Problem Management, Service Desk, Change
Management, End user Computing, Asset Management, Project Management.
 Define, Develop, Manage, Control CAPEX and OPEX
 Drive Business growth through technological innovations
 Maintain service uptimes at agreed upon SLA with clients.
Key Accomplishments:
 Optimized IT Operations through deep technical understanding and driving the solution resulting
in cost savings of over 250K USD
 Created global Project reporting framework resulting in projects starting and closing within the
defined limits.
 Strategized IT solutions and simplified the process
 Developed processes in IT Operations resulting in an increased uptime across the globe for various
resolver groups.
 Developed IT solutions in line with Automation reducing overall resources significantly while
maintaining the quality and SLA
 Significant improvements in CSAT internally and amongst the clients.
 Implemented Asset Management tool resulting an accurate reporting of hardware, software in the
Organization.
 Consolidated Server infrastructure through Hyper-convergence initiatives resulting in a reduction
of Datacenter footprint, Optimal utilization of resources.

Group Manager – Altisource Business Solutions Private Ltd., Bangalore (December 2012 – May 2016)
Key Result Areas:
 Leading a global team of over 50 resources in areas of IT Operations, Engineering and Service
Delivery for Windows Server, VMware, Cloud, Active Directory, Messaging and Collaboration,
Citrix, and Middleware Teams.
 Accountable for managing over 4000 Servers
 Responsible for sizing server requirements through intuitive tools and processes
 Responsible for scoping solutions for infrastructure requests.
 Managing all infrastructure implementations, Datacenter migrations, integrations, server
management, Server consolidations, Asset management, compliance management.
 Leading the development of business continuity plans and implementation of disaster recovery
infrastructure
 Facilitating the successful carve out and subsequent integration of desktop infrastructure, end user
policies, data and Servers including Application delivery.
 Developing cost estimates and recommended systems development as well as upgrades to existing
systems.
 Leading the design and documentation of infrastructure processes, procedures and standards
 Ensuring minimization of work and changes to prevent disruption to existing business services
 Supporting and monitoring the existing infrastructure, supervising preventative maintenance and
backup
 Ensuring proper training of representatives during up-gradation of old products or release of new
products
 Provisioning enterprise-wide technical solutions through the alignment of business/information
systems
 Creating automation opportunities, identifying Service Improvement plans and projects.
 Reviewing Incidents, Problems, Changes and make continuous improvement.

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Syed Abdul Saleem, PMP, ITIL, MCSE, CCNA, Six Sigma

 Developing KPI for the entire team specific to roles, conducting performance reviews, promoting
key performers, and motivating the team members to drive employee growth

Key Accomplishments:
 Drove successful completion of several Mergers and acquisitions including Business on boarding,
personnel and IT rationalization.
 Delivered cost savings to the tune of USD One Million by proposing and executing a virtualization
solution during acquisitions.
 Ramped up Service Incident and Service Request SLA adherence from 70% to 90% through effective
use of Service catalogues, attrition management, cross trainings, service improvement plans and
resource management.
 Conceptualized, implemented, and managed ‘Executive Dashboard’ by releasing a monthly
snapshot for all aspects of IT Infrastructure and Operations which provided significant inputs for
the strategic decisions.
 Developed Metrics for capturing performance metrics for the team.
 Envisaged an managed the migration of the legacy Exchange 2003 to Exchange 2010 for over
20,000 mailboxes; transformed the distributed architecture to a consolidated model with site
resiliency
 Proposed & implemented a Patching Solution with 99% of security vulnerability remediation, an
increase of over 40% from previous solution.
 Managed several key projects like ‘P2V (Physical to Virtual) Consolidation’, ‘Storage Consolidation’,
‘Server Consolidation’, and ‘Staff Augmentation
 Supervised server, support, license, & asset management to provide high availability with low inventory
holdings; attained efficiency through life cycle management of resources and delivered cost savings of
over One Million USD
 Conceptualized and implemented System Center (SCCM) solution for Patch Management, Server and
Desktop Inventory, Software Distribution, Compliance, OS Deployment in remote locations, saving over
0.5 Million USD in enterprise management solutions.
Senior Manager – Tech Support, ISGN, Bangalore (March 2008 – November 2012)
 Implemented ‘Server Virtualization’ and ensured sufficient redundancy and failover capacity
resulting in cost savings of USD 0.5 Million over CAPEX and OPEX projected three year growth
 Proposed, designed, implemented a Service Desk for incident management which resulted in savings
of over USD 0.6 Million from OPEX and helped in reducing the recurring issues by approx. 50%
 Eliminated Datacenter management costs by approx. USD 0.5 Million by moving to a Service
Provider Co-Location from an In-House Datacenter
 Worked on several other major projects like ‘Migration to Exchange 2010 from Exchange 2003’,
Storage Consolidation’, ‘Backup Consolidation’, ‘Monitoring Consolidation’, ’Disaster Recovery
Setup’, and ‘Enterprise Application for Collaboration in Lync’
 Initiated and implemented the ‘End User Compute Management through SCCM’ for incident
resolution, desktop imaging, and software updates / patches which resulted in a cost savings of
over USD 0.25 Million

Manager – Server Management, Ocwen Financial Solutions Private Limited, Bangalore

(October 2006 – March 2008)
 Delivered cost savings of approx. USD 0.5 Million through Technology Refresh of Old Server Hardware
 Achieved a reduction in CAPEX and OPEX costs by USD 0.25 Million through Server Consolidation
 Initiated, implemented, and managed the ‘Server Virtualization’ project in coordination with the
hardware & software vendors which resulted in CAPEX and OPEX savings of USD XX Million
 Played a key role in several other projects like ‘Datacenter Consolidations in USA’, ‘Novell NDS and
Microsoft AD Integration’ ‘GroupWise to Exchange 2007 Migration’, ‘Microsoft SMS 2003 to
Microsoft SCCM 2007 Upgrade’, and ‘Implementing and Managing Microsoft SharePoint 2007’

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Syed Abdul Saleem, PMP, ITIL, MCSE, CCNA, Six Sigma

Technical Skills
Server Systems: Windows 2012, Windows 2008, Windows 2003, Windows NT 4.1,
SCO-Unix 5.0, Linux 6.x and Linux 7.x, Corel Linux, Sun-Solaris 2.5.1, 2.6 and 2.7, HP UNIX, RedHat Enterprise
5.X
Virtualization: vmware 6.x - 2.x, Microsoft Hyper-V, Citrix XenServer
Client systems: Windows 8, Windows 7, Windows XP, Windows 2000, Windows NT, Windows 98, Windows
95
Enterprise Applications: SharePoint 2003 – 2013, SMS 2003, SCCM 2007 – 2012, System Center suite,
Exchange 2010 – 5.5, Citrix Xenapp 6.5 – 4.5, MOM, SCOM 2012-2007, SCVMM 2012, IBM BigFix
Database: SQL Server 2012 – 2000
Backup: Tivoli Storage manager, Veritas Backup Exec, Symantec Backupexec 2012, Microsoft DPM 2012-
2007, Veritas Storage Foundation
Load Balancers: Radware AppDirector, Citrix Netscaler
Server Hardware: Dell, IBM, HP, Cisco, Nutanix
Storage: HP, EMC, Dell

Education
Bachelor of Business Administration
MS in IT

Training
18 Month Course in Software Engineering from Aptech Computer Education, Bellary from April 1996 to
April 1998

Professional Qualifications and Certifications

PMP – Project Management Professional (2011)
ITIL – Foundation - 2011 version (2012)
Six Sigma – Green Belt (2007)
MCSE – Microsoft Certified Systems Engineer (1999)
CCNA – Cisco Certified Network Associate (2003)
MCP – Microsoft Certified Professional (2004)
18 Month Course in Software Engineering – Aptech Computer Education (1996 – 1998)

Personal Details
Date of Birth – 02-February-1977
Languages Known: English, Hindi, Urdu, Telugu, and Kannada

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