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Semester 02
UNIT Test 01
Full Marks = 30 Time 1 Hrs

Answer any Two Questions (15×2 = 30)

1. What is Conflict? What are the causes of intra and inter personal conflicts? How as a
manager you propose to resolve conflict?

2. What do you understand by the term ”effective communication”? What are the
barriers to effective communication? Do you agree that one way communication is
no communication at all and two-way communication is easier between two
colleagues working at same level than between Superior and Subordinates? Give
reasons for your answer.

3. What do you understand by the term leadership style? What factors determine
leadership effectiveness? What factors determine the choice of style for the leader?

4. Write short notes on ( any two) 7.5×2=15

a. Managerial Grid
b. Tannenbum-Smidt model of leadership
c. Grapevine
d. Matrix organisation