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Business letter is a letter written in formal language, usually used when

writing from one business organization to another, or for correspondence between
such organizations and their customers, clients and other external parties. The
overall style of letter will depend on the relationship between the parties concerned.
There are many reasons to write a business letter. It could be to request direct
information or action from another party, to order supplies from a supplier, to
identify a mistake that was committed, to reply directly to a request, to apologize for
a wrong or simply to convey goodwill. Even today, the business letter is still very
useful because it produces a permanent record, is confidential, formal and delivers
persuasive, well-considered messages.
A business letter is usually a letter from one company to another, or between
such organizations and their customers, clients and other external parties. The
overall style of letter depends on the relationship between the parties concerned.
Business letters can have many types of contents, for example to request direct
information or action from another party, to order supplies from a supplier, to point
out a mistake by the letter's recipient, to reply directly to a request, to apologize for a
wrong, or to convey goodwill. A business letter is sometimes useful because it
produces a permanent written record, and may be taken more seriously by the
recipient than other forms of communication.

Business Letter Form

Includes the company’s logo / symbol / name, address, ZIP, telephone number,
fax number, email address and website of the company.
Printed at the top center/left or the right side.
SENDER’S ADDRESS: It is usually given in the letter head, but if there is
none, the Sender’s Name, Address and Contact details can be typed.

Include a reference line to identify a file or case number, invoice number or
any other internal identifying information, if your company requires one.
Some companies have specific reference codes that they place either in a
reference line below the date, or at the very bottom of the letter.

Date consists of the date, name of the month and the year. If the letter sheet
includes a letterhead, type the date from 2 to 3 lines under the letterhead, else
type it under the return address. Never send a letter without a date.
The British Method (ordinal numbers) : 4th July, 2012
The American Method (cardinal numbers) : July 4, 2012


Includes the name and address of the firm or the individual to whom the
letter is written. Written on the left side, beside the margin, two spaces below
the date- line. Use Courtesy titles before names of the receiver such as Mr.,
Mrs., Shri, Smt., Miss, Ms, Messrs, Dr, Prof., Capt., Maj., Col., Gen. etc.
The address can also begin with a job title or a department (if you don’t know
the name). For e.g. : The Sales Manager, The Accounts Department etc.


Subject is use so that the reader immediately knows what your letter is about.
Use “Subject” or “Re”. Subject usually comes between Salutation and body.
The receiver's references i.e. the receiver’s pervious letter number is
mentioned under the heading reference.This will enable the receiver to easily
take out a copy of his own letter from his files and understand the matter in the
e.g. Your Reference :MBM/SD/285/05 DATED 5th oct.2005

It is a compliment or greeting. Written beside the left hand
margin, two spacesbelow the Inside address and two lines above the
body of the letter. It is followed by a comma (,) or a colon (:). Salutation
depends on the gender, type, number or the social status of the person

Begins two spaces below the salutation. Contains the message or the
information to be communicated. Most important, lengthiest, prominent part-
written in correct, appealing and impressive style.
 Divided normally into 3 parts:
1) Introductory paragraph
2) Middle paragraph
3) Closing paragraph
 Double space between paragraphs.
 If letter exceeds one page, repeat the recipient's name, date,
reference/subject line and put page number.
 Continue your letter three lines below the heading.

It is written two spaces below the last line of the body. It is a polite way of
saying “ Good bye”. It depends on the tone and degree of formality.
Formal: Respectfully yours, Sincerely, Yours faithfully
Informal: Cordially yours, Warm Regards, Best wishes


Written double space below the complimentary close. First comes Signature
(pen written). Sign your first and last name. Second line - type written name.
Third line - business title. The signature acts as proof.

This line tells the reader to look in the envelope for more. Write
Enc./Encl./Enclosure below the signature block. If you don't enclose
anything, skip it
e.g. Enclosure Enclosures : Check #231 for $500
Enclosures: 3


If someone else has composed typed the letter for you, it is common for them
to indicate so with initials. Typically it is your initials in upper case followed
by the other initials in lower case.
 SWA/KA - (composer/typist)
When other people are to receive a copy of the same letter, their names are
noted either by their ranks or by alphabetically. Written just below the
reference initials or the enclosure whichever is last. Type “cc” before the
names if sending a “carbon
copy(to)” and “pc” for photocopy (to).
CC: Jim Blue, Jennifer Louis

Layout of the business letters :

 Each line of every part begins at the left margin.
 At least one line space between each part.
 Time saving method and beautiful to look at, also known as American style.

 New paragraphs begin about 1.5 centimeters to the right of the left margin.
 This style is also known as Hanging style.
 This method consumes a lot of time, looks shabby , therefore out of practice.


 Some parts are typed in block method and other parts are indented.
 Return address, date, closing and signature start just to the right of
center of the page or may be flush with the right margin.
 Most widely followed method in our country specially in govt. offices.

Types of Business Letter

The most important element you need to ensure in any business letter is
accuracy. One of the aspectsof writing a business letter that requires the most
accuracy is knowing which type of business letter you are writing. A number of
options are available for those looking to trade in business correspondence, and you
will significantly increase your odds for getting a reply if you know the form you
need to send.

1. Inquiry Letters
The letter of inquiry is written to inquire about a product or service. If you have
ordered a product and yet not received it then you can write a letter to inquire when
you will be receiving it.

Inquiry letters ask a question or elicit information from the recipient. When
composing this type of letter, keep it clear and succinct and list exactly what
information you need. Be sure to include your contact information so that it is easy
for the reader to respond.

When you are requesting more information about a product or service, this type of
business letter tends to include specific information such as product type, as well as asking
for further details in the form of brochures, catalogs, telephone contact, etc. making
inquiries also help you keep up on your competition. Use this letter template to ensure you
receive a prompt reply.

2. Sales Letters
Typical sales letters start off with a very strong statement to capture the interest of
the reader. Since the purpose is to get the reader to do something, these letters
include strong calls to action, detail the benefit to the reader of taking the action and
include information to help the reader to act, such as including a telephone number
or website link.

In a sense, every letter a businessman writes is a sales letter because it automatically

becomes a showcase for himself and his company. However, there are letters written
for the specific purpose of selling a product or a service. Sales letters are used to
introduce products or services to consumers.
As such, sales letters tend to use formal letter structures and are rather impersonal
because they are sent to more than one person. Sales letters often ask readers to
consider a “pain point” – a problem that a person needs solved, and then introduce a
product that will provide the solution. It’s important to quickly move to your sales
pitch in your sales letter as most readers will understand that your sales letter is a
form of advertising. Sales letters also often include an offer to encourage customers
to try the product. It’s important that these offers are clear and provide a useful
service to the reader.
3. Cover Letter
Cover letters are extremely important when applying for a new position. cover letters
should include a short introduction, highlight the most important information in your
resume and elicit a positive response from your prospective employer. these two examples
of cover letters are part of a larger section on the site providing all the information you will
need on taking an interview in English during your job search. Cover letters usually
accompany a package, report or other ] merchandise. They are used to describe what
is enclosed, why it is being sent and what the recipient should do with it, if there is
any action that needs to be taken. These types of letters are generally very short and

4. Order Letters
Order letters are sent by consumers or businesses to a manufacturer, retailer or
wholesaler to order goods or services. These letters must contain specific
information such as model number, name of the product, the quantity desired and
expected price. Payment is sometimes included with the letter. This letter is as the
name suggests is used for ordering products. This letter can be used as a legal
document to show the transaction between the customer and vendor.

5. Complaint Letters
The words and tone you choose to use in a letter complaining to a business may be
the deciding factor on whether your complaint is satisfied. Be direct but tactful and
always use a professional tone if you want the company to listen to you. A complaint
letter is written to show one that an error has occurred and that needs to be corrected
as soon as possible. The letter can be used as a document that was used for warning
the reader.


-Inquiry Letters


• IMPORTANT: Draft your message, Revise, Edit, Rearrange

and Proof read.
• Maintain proper margins.
• Use
font size,


Strike the right tone:

be brief and professional, don't be too blunt
or flattery.
• Use a quality pen to sign the letter and thoroughly read before

send it

• Neatly fold the letter into thirds and post it in a clean envelope(with company logo).
• Neatly print/write your return address and the recipient's address

on the envelope