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School of Business
Gants Hill Campus
412-416 Eastern Avenue
Ilford, London IG2 6 NQ

Tel: +44(0)202 518 5190

Fax: +44(0)207 987 0762

This handbook belongs to the student named below.



If found Version 2.0 in

please hand January 2015
to Reception. 1

Topic Page
Welcome 3
Purpose of the Handbook 4
Prograrmme specification 4
The Challenge of the programme 9
Outline description of units 10
Typical structure of units taught across the programme 12
Assessment and Submission 12
Live Campus 14
Grading 14
Plagiarism 15
Appeals 17
Results published 17
At the end of the HND - Diploma 18
Top Study Tips 19
Progress after HND 19
Ask the E-Team 20
Timetable (sample) 21
Course Dates 22
College Holidays 23
EThames Support Network 23
Your Personal Support Network 24
English Language Support 25
Attendance 26
Actions taken on Absenteeism 27
Behaviour in College 29
Comments, Suggestions, Compliants 30
Course Feedback 30
Informal Complaints 30
Formal Complaints 31
Fee payments 31

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Message from the Course Manager


Welcome to EThames Graduate School and to the Higher National Diploma (HND) in Business course
awarded by Pearson BTEC the largest awarding body in the UK, with qualifications recognised
worldwide It is my pleasure as your interim course manager to welcome you to EThames Graduate
School and we are delighted that you have chosen to study with us. This programme is designed to
provide you with the knowledge and skills to pursue a career in Business or further studies in the
Business field. As you progress through your programme you will develop skills needed in all walks of

Making a decision to study for an undergraduate programme can be both an exciting and daunting
experience. I hope that the information provided in these pages will stimulate an even greater
enthusiasm for the programme. The purpose is to introduce you to EThames Graduate School
norms and practices, to your programme and key members of staff you will be working with when
you arrive here and London life.

I am available to you throughout your programme of study for help and advice. Please feel free to
contact me via my email or through the Course Administrator in Student Services. I am certain that
you will find this programme to be both challenging and rewarding and, that by the end of it, you
will have developed both personally and professionally. The senior management, the teaching team
and I hope that you enjoy your studies with us, and we are looking forward to celebrating your
graduation together.

Priyangani Ariyanwansha
Interim Course Manager
Higher National Certificate & Diploma in Business.

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Purpose of Course Handbook

This handbook contains key programme information and, since you will need to refer to it
continually throughout your studies, and you should keep it in a safe place. You will find information
in this handbook relating to the structure of the programme, the key people responsible for
managing the programme, your responsibilities relating to the planning and progression of your
study, as well as general College information. I hope this handbook will be useful and will answer
many of your questions. If there is anything in it you do not understand, or if you have any questions
about your programme, please do not hesitate to contact me.

This handbook must be read in conjunction with the College Regulations, detailed in your Induction
sessions and in the College Handbook .The material in this handbook is as accurate as possible at
the date of production.

About the Programme – HND

EThames Programme Specification

Every effort has been made to ensure the accuracy of the information in this programme
specification. Programme specifications are produced and then reviewed annually by the relevant
teaching teams and revised where necessary. However, we reserve the right to withdraw, update or
amend this programme specification at any time without notice.

PROGRAMME TITLE: Higher National Diploma in Business

1. Awarding body Pearson BTEC
2. Teaching institution EThames Graduate School
3. Accreditation details QCF Accredited and Centre Approved
4. Name of final award Higher National Diploma
5. Mode of study Full-time
6. Duration of programme 2 years
7. Course Manager Nishi Mishra- Patricio (Maternity Leave)/ Priyangani
8. UCAS code: [For undergraduate programmes only]
9. Relevant QAA benchmark
10. Credit & Qualifications Level 5 - QCF
framework level
11. Date specification produced November 2013
12. Date specification last

Overview. EThames Graduate offers higher education programmes in Health and Social
Care as part of a broader suite of qualifications. The programmes are intended for students
who wish to work as professional at supervisory or management level , and allow students

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to develop a clear understanding of the health and social care sector.

Programme structure (Include mandatory and optional units with levels and credits)
The programme consists of 8 mandatory units and 8 specialist units to provide a total of 245

Mandatory core units (125 credits)

1. Business Environment – Level 4, 15 credits
2. Managing Financial Resources and Decisions – Level 5, 15 credits
3. Organisations and Behaviour – Level 4, 15 credits
4. Marketing Principles - Level 4, 15 credits
5. Aspects of Contract and Negligence in Business – Level 4, 15 credits
6. Business Decision Making – Level 5, 15 credits
7. Business Strategy – Level 5, 15 credits
8. Research Project – Level 5, 20 credits

Specialist units a total credit value of 120 credits

14. Working with and Leading People – Level 5, credits
20. Sales Planning and Operations – Level 5, 15 credits
21. Human Resource Management – Level 4, 15 credits
33. Small Business Enterprise – Level 5, 15 credits
34. Operations Management in Business – Level 5, 14 credits
37. Company Law – Level 5, 15 credits
38. Business Events Management – Level 4, 15 credits
43. Administrative Services – Level 5, 15 credits

Students must complete all sixteen units and pass all assessments to gain their qualification.

Aims of the Programme (Information may be included from the main national BTEC

The BTEC Higher National Diploma aims to help student to develop the underpinning
knowledge, understanding and skills for success in employment in the health and/or social
care sector at supervisory or management level. The programme will help students develop
skills and techniques along with personal attributes, attitudes and qualities essential for
successful performance in a working context. Students will also be supported to develop
transferable skills and knowledge which will prepare them to progress to further
professional development or career enhancement.

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Knowledge and understanding

Through study on the BTEC higher nationals, students will develop higher level skills
 the ability to analyse, synthesise and summarise information critically
 the ability to read and use appropriate literature with a full and critical understanding of
its value
 the ability to think independently and solve problems
 the ability to apply subject knowledge, research and understanding to address familiar
and unfamiliar problems
 the ability to recognise the moral and ethical issues of research; appreciating the need
for ethical standards and professional codes of conduct
 the capacity to give a clear and accurate account of a subject, assemble arguments in a
mature way and engage in debate and dialogue both with specialists and non-specialists.

Skills and other attributes

Through undertaking higher level study, students will also develop a broader range of skills
and attributes, some of which will be transferable to other fields of study or areas of work

A. Cognitive Skills
 State a personal position on an issue
 Critical judgement
 Integration of theory & practice
 Investigative and scholarly capabilities
 Reflect on evidence and exercise judgement in a range of situations

B. Intellectual Skills
 Analyse problems and identify underlying issues
 Access, critically analyse and present aspects of current research in health and social
care sector
 Implement theory into practice
 Devise and sustain arguments, and /or to solve problems, using ideas and techniques
relevant to the area
 Have the capacity for independent thought and judgment work with others and
develop interpersonal skills
 Demonstrate integration of theory and practice
 Consider unfamiliar ideas and ways of thinking, and to examine critically pre-
suppositions and methods within the discipline itself

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Teaching methods

Teaching will be through a combination of lecturers, supervised and interactive activities,

role plays, question and answer sessions, group work, case studies and broader supervised
research. Students are expected to be active participants in their own studies and to
undertake directed study and research as well as identifying issues for discussion in groups.

Students will be encouraged to engage in formative assessment activities and feedback will
be provided to support students to improve their work.

Assessment methods

A range of assessment methods will be used including both group and individual work.
These will include practical activities such as role plays, and devising care strategies in
response to identified care needs. Students will also be assessed through presentations,
reflective journals, essays, quizzes and written reports. All assessment requirements will be
clearly set out in assessment briefs and linked clearly individual learning outcomes. Grading
criteria will be contextualised as appropriate. Students will have clear deadlines for each
assessment and penalties for late submissions will apply. Formative assessment will support
students to develop their written, presentation and team working skills.

Entry requirements
To be accepted on to a BTEC higher national programme, applicants should be able to
that they will be capable of studying at higher levels, normally through having achieved one
or more of the following:

 a BTEC National Certificate or Diploma , an AVCE/Advanced GS/NVQ in an

appropriate vocational area
 a GCE Advanced level profile which demonstrates strong performance in a relevant
subject or an adequate performance in more than one GCE subject. This profile is
likely to be supported by GCSE
 grades at A* to C
 other related Level 3 qualifications
 an Access to Higher Education Certificate awarded by an approved further education
 relevant work experience.
 be aged 18 years or over

Progression routes and options

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Students who successfully complete an HNC are able to progress to the HND, normally along
the same subject pathway. If a student has a specialist option at HNC this will normally also
be followed at the HND level 5.

Upon completion of an HND, students may progress to a top-up year to achieve a Bachelors’
degree with Honours. Thereafter, students may elect to go on to study at Masters level.
EThames has progression options validated by 3 partner universities.

Student support
A range of materials will be placed on LiveCampus, the School’s virtual learning
environment. Students will receive log-in details as part of induction and will have a training
session on how to use Live Campus.

In their first term of study students will receive 12 weeks of academic skills support and
development, both as academic writing classes and through Course Essentials. In addition,
students can access English language support.

Pastoral and academic needs are supported through access to a personal tutor, who will
refer students to other sources of help and information as appropriate. Students will be
allocated a personal tutor at the start of each year of study.

Graduate employability and career destinations

Students who complete the HNC or HND are able to work as supervisors or in junior
management capacities. Students who progress to degree level study may have access to a
wider range of professional roles within the broader sector.

Management of teaching quality and standards (Reference internal verification

procedures, teaching observation and performance reviews, etc.)
The key approaches to management of quality and standards of teaching and learning
 All assessments are internally verified prior to being given to students.
 All assessed work is internally verified to ensure marks have been fairly and
consistently awarded
 Where there are boarder-line grades, the work is second marked.
 Where agreement between the first and second marker cannot be achieved, an
independent third party will review the marking and award the final grade.
 Work will be submitted to the standards verifier for consideration
 Comments and feedback from the standards verifier will be reflected in an action
plan which will also form part of the Annual Programme Monitoring report, and
reviewed by the Course Managers and Director of Student Learning.
 All lecturers will be observed teaching at least once per year and feedback provided
to support enhancement of teaching.
 Students will be asked to complete a satisfaction survey at the end of each unit.
 Course Boards will be held each term and student representative invited to attend.
 Exam Boards will be held each term to monitor student achievement, progression
and overall rates of completion.

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Quality indicators (Include reference to achievements, student feedback surveys , external
verifier reports, Course Boards and Exam Boards)
The main quality indicators are:
 Student satisfaction surveys and student feedback analysis
 Confirmation of academic standards by the standards verifiers
 Analysis of retention, achievement and success rates through annual monitoring
 Progress against action plan points
 Course Boards and Exam Boards which look at module and programme performance
 End of module lecturer reports
 Performance Reviews for academic staff
 Teaching observations
 Meetings between Student Council and senior managers
Links to further information
Use of the UK Quality Code for Higher Education which is mapped to the Teaching &
Learning procedure and other key institution policies and procedures.

The Challenges of the programme

Motivating and organising yourself:

You need to be motivated to learn and succeed at anything. Keep thinking about why you are a
student and keep remembering what goals you are trying to achieve – and why these are important
to you. Organisation and self-discipline are also keys to success. But remember it is your own
responsibility to organise yourself and your life – what you study, when you study, how you study.
Ultimately, you have come to EThames to learn – not just to be taught. Learning at EThames is a
much more active experience than being taught and is something you must do for yourself. It is not
something that someone can do for you; you need, therefore, to be motivated to learn.

The process of learning at this level involves you actively discovering information, reading for
yourself and thinking about what you are reading. It also includes discussing and arguing with other
students. That is one reason why you will spend only fifteen hours a week in formal classes along
with Home Office policy for HNC Level for non – EU international students. Your timetable has been
organised to ensure that you have time to become an independent and autonomous learner. With
all the so-called ‘free time’ available, you will often face a choice between study, work and play.
When you are faced with that choice, remember why you came to EThames, and choose study
whenever you can.

At the end of the day, it is up to you. You must manage your learning for yourself, using your tutors
and lecturers as guides and facilitators and your fellow students as contributors as a basis for your

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One of the main challenges that some students face with their programme is that they will find that
a few units are “difficult”. One of the reasons for this is that students do not apply themselves from
the start and fail to develop a basic understanding of the subject. You also need to ask for help if you
feel lost. Your tutors, your peers and the various leaning systems are there to guide you. A brief
guide is also available in this handbook, later on, to help you overcome this problem.

Description of Units

Unit Unit Description

1 Business Environment
The aim of this unit is to provide learners with an understanding of different
organisations, the influence of stakeholders and the relationship between
businesses and the local, national and global environments..
2 Managing Financial Resources and Decisions
The unit aim is to provide learners with an understanding of where and how to
access sources of finance for a business, and the skills to use financial
information for decision making.
3 Organisations & Behaviour
The aim of this unit is to give learners an understanding of individual and group
behaviour in organisations and to examine current theories and their application
in managing behaviour in the workplace.
4 Marketing Principles
This unit aims to provide learners with understanding and skills relating to the
fundamental concepts and principles that underpin the marketing process.
5 Aspects of Contract and Negligence for Business
The aim of this unit is to provide learners with an understanding of aspects of
the law of contract and tort and the skill to apply them, particularly in business
6 Business Decision Making
This unit gives learners the opportunity to examine a variety of sources and
develop techniques in relation to the four aspects of information: data
gathering, data storage, tools to create and analyse and present information.
Learners will gain an appreciation of ICT systems currently used at all levels in an
organisation as aids to decision making.
7 Business Strategy
The aim of this unit is to give learners the knowledge and understanding of how
a business unit can strategically organise and plan for likely future outcomes in
order to be successful.
8 Research Project
This unit aims to develop learners' skills of independent enquiry and critical
analysis by undertaking a sustained research investigation of direct relevance to
their Higher Education programme and professional development.

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14 Working with and leading People.
The aim of this unit is to develop the skills and knowledge needed for working
with and leading others, through understanding the importance of recruiting the
right people for the job.
20 Sales Planning and Operations
The aim of this unit is to provide learners with an understanding of sales
planning, sales management, and the selling process, which can be applied in
different markets and environments.
21 Human Resource Management
This unit provides an introduction to the concepts and practices of human
resource management within the United Kingdom and focuses on the
management of recruitment, retention and employment cessation.
33 Small Business Enterprise
This unit gives learners the opportunity to focus on the processes involved in
small enterprises through change management, and strategies for the review
and improving of performance.
34 Operations Management in Business
This unit provides learners with an understanding of the role and importance of
operations management (OM) in the efficient and effective production of goods
and services.
37 Company Law
This unit allows learners to develop an understanding of the different types of
company, company information and the required documentation. The creation
of shares, the rights of shareholders and capital are also covered, along with the
powers and duties of directors and the winding up of a company.
38 Business Events Management
This unit enables learners to gain understanding and knowledge of different
administrative functions and roles. The unit also covers the preparation,
coordination, operational planning and management of events and managing
time effectively.
43 Administrative Services
The aim of this unit is to give learners the understanding and skills to develop,
implement, monitor, maintain and improve administrative services.

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Typical Structure of units taught: It may vary

TERM No of SUBJECTS/UNITS Additional Units if you have

(12 weeks classes) to re-take units
Term 1 2 units (new) + Course
Term 2 3 units (new)
Term 3 3 units (new)
Term 4 3 units (new)
Term 5 3 units (new)
Term 6 2 units (new)

Students who fail any Unit after two attempts will be asked to retake that Unit the next time it is
offered, every attempt after the second initial attempt shall be charged at £100; this may also entail
a course overrun fee £750 per term (International students only) if the Unit is offered after the end
of the original course duration.

Assessments and Submission

All units are mostly based on course work but there may be some exams. The coursework or
assignments will be provided to you by the lecturer during the term and sufficient time will be
provided to the students to work on them. All lecturers will be guiding you throughout the term
regarding the requirement of the assignments. Assessments are externally validated by Edexcel.

Types of assignments can vary from unit to unit but it may involve
 Individual assignments
 Group assignments and activities
 Case studies
 Presentations
 Examinations
 Combination of above

It’s totally up to the lecturer to decide the way of assessment and they can always select other ways
as well like VIVA and in some cases exams.

You will have clear set dates for assessment to be handed in across the term depending upon your
unit and lecturer. All assessments need to be completed and to be submitted by the end of every
term. You will always be informed about the deadline in every term through Live Campus. One thing
which we all need to be prepared is that at EThames we expect hard work from all the students and
they should be mentally prepared for approximately at least 4 assignments by the end of every term.
For that you have to work on weekly basis on your assignments to avoid over burden by the end.
LATE submissions are not allowed and will be penalised.

You must manage your time so that you allow sufficient time to prepare your assignments
adequately to meet the deadlines. The College Assessment Policy is followed unless there is an

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Assessment Policy set out by the Institution or Body awarding the qualification which the student is
studying towards, as this will take precedence.

The College Assessment Policy is available on Live Campus. However some of the key points are
shown here:

 All students must submit the assessment/s for any course unit at the first available submission
deadline. Students cannot voluntarily decide to defer the submission of their first assessment
unless there are exceptional circumstances. In these cases the circumstances must be presented
in writing to the Director of Studies in advance of the assessment deadline supported by clear

 Only serious attempts at any assessment (as deemed by the Course Manager, or Director of
Studies), will be considered.

 FIRST ATTEMPT FAIL : this grade will apply to non submission at the first attempt, or to any
assessment that is either heavily plagiarised or not considered to be a serious attempt at the
assessment. Students will have to pay a fee for any assignments beyond the first attempt.

 NUMBER OF ALLOWED ATTEMPTS: Depending on the course there will be an agreed number of
attempts at any assessment, after which if still unsuccessful the student will be deemed to have
failed the course. The UK Border Agency rules for International students with Visas permit a
total of only 3 attempts at an assessment. Failure to achieve a pass after the 3 attempts means
that a student is not achieving the satisfactory progress necessary to meet the rules of their
Student Visa. At that point the College is required, as the Student’s UKBA Sponsor under the
Points Based Visa system, to report the student to the UKBA and expel them from the course.

 After any assessment period, where a tutor decides that the course may not be at the correct
level for a student, the student will be invited to attend a counselling interview to discuss his/her

 After the start of the course, students should expect to be assessed on an ongoing or regular
basis in order to gauge their academic progress, so that the teaching staff can ensure that all
students are benefiting from the course and making adequate progress towards their
qualification. This assessment often takes the form of set ‘homework’. However, assessments
can take many forms - not just tests and exams, or written assignments. Students may be
assessed by role-plays, answering questions, or giving a presentation. Tutors are responsible for
providing feedback to students on their progress.

 Students on whose Admission letter indicates that they require a pre-session English course will
have their current level of English assessed during the enrolment process via an on-line quiz on

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Live Campus, followed by a face to face interview with one of the English department. They will
be advised on the correct level of class to join. Subsequently, their progress will be assessed
both on an ongoing basis and at the mid and end point in the term. Students with good
attendance should expect to progress through one level of English in one term (12 teaching
weeks over a 3 month period). Any student wishing to progress to a higher level of English class
or straight on to their Academic course against the express advice of the College must be
interviewed by a senior member of the English Department (Director or Assistant Director of
Studies); if they continue to ignore the College advice they must sign a ‘Disclaimer’ form
accepting full responsibility for their future academic progress in the College.

 There are a limited number of situations where a late submission may be accepted. These cases
are referred to as Mitigating or Extenuating Circumstances and must be supported by
appropriate evidence before they can be considered. Examples of such cases include illness and
bereavement of a close family member. Work commitments are not accepted as a reason for
late submission by full-time students.

 Details of the process for submitting cases of Mitigating or Extenuating Circumstances are
contained in the School’s Assessment Policy.

Live Campus (Essential throughout HND Programme)

Live Campus is the School’s Virtual Learning Environment (VLE) and is used extensively for both
academic and administrative purposes.

As part of the Induction Programme for your course you will receive log-in details and have a
training session on Live Campus so that you are in a position to use it from the outset of your

You will find a copy of this Handbook on Live Campus along with details of all the Units you will be
studying. There is also information relating to the assessment process and ALL your assignments
must be submitted electronically using Live Campus.

You will receive your assessment feedback and results via Live Campus. It is important that you
check Live Campus regularly as any changes to your programme or your timetabled classes will be
notified via this system. You may also receive emails via Live Campus into your personal email box,
or SMS text messages to your mobile phone.


Assessments are marked by EThames staff and are also Internally Verified by lecturers and the

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Course Manager. This is to ensure there is quality and accuracy in the marking of assignments and
that adequate feedback is provided to each student.

Following is the general guide line to understand the marking of the assignments. Remember that
assignments are marked by your lecturers, then verified internally (IV) by other Tutors who are
eligible to IV and finally verified by Edexcel external assessors. Make sure it’s always a serious
attempt, or it will count as a First Fail, for example if it is a piece of work copied or purchased from
the internet or other students.

Results are subject to Final confirmation by the Edexcel External Examiners, and so may change at
after their regular inspection visits to the college where they check students work.

Grade Description
Fail Not meeting all requirements defined in the assessment
Refer (Fail) Not all assessment criteria met and changes need to be
made to some of the assignment in order to pass the
Pass Meeting all the requirements defined in the assessment
criteria for pass for each unit.
Merit In order to achieve a merit the student must:
identify and apply strategies to find appropriate solutions
select/design and apply appropriate methods / techniques
present and communicate appropriate findings
Relevant theories should be applied
Range of sources of information should be used
Distinction In order to achieve a distinction the student must:
use critical reflection to evaluate own work and justify valid
take responsibility for managing and organising activities
demonstrate convergent/lateral/creative thinking

Make sure that you understand the very important concept of Plagiarism which affects the results
of most of the students and can result in a Fail, or after warnings can lead to expulsion from the


Plagiarism is the theft or appropriation of someone else's work without proper acknowledgement,
presenting the materials as if they were one's own. At EThames Graduate School 0% plagiarism
policy is followed. Plagiarism is a serious academic offence and the consequences are severe.

Plagiarism is explained fully during Induction. It is especially important for EThames’ students to
become aware of plagiarism in all its styles and dimensions, for a very specific reason. Deliberate
plagiarism is regarded as a serious act of academic misconduct. Please see the Academic Honesty

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section of this document and Appendix B for the Plagiarism Policy of the College in full.

The College has invested in plagiarism checking software, called TURNITIN, linked directly to Live
campus, which will be used routinely to check student work.

Plagiarism is presenting someone else’s work as your own. Some examples of plagiarism are:

 Reproducing or paraphrasing published material without acknowledging the source.

 Presenting information from electronic sources without acknowledging the source.
 Passing off ideas, designs, inventions or any other creative work as your own.
 Copying the work of another student, either presently studying or a past student.
 Undeclared collusion with another student.
 Getting someone else to do the work for you.

Very few students commit such offences, but ETGS believes that it is important that all students
understand that the College does not compromise on Plagiarism.

There are degrees of plagiarism, particularly where published work is concerned. Minor instances of
plagiarism are dealt with at the discretion of the Subject Tutor, for example;

 A student fails to reference a work properly.

 A student fails to acknowledge the source of a short section of an assignment.

Where an instance of plagiarism has been treated as minor, a warning will be issued about future
conduct. The assignment may receive a lower mark than might otherwise have been awarded

More serious infringements, which cannot be treated as minor, will result in a report to the Principal
and a record placed on the student’s file. The ETGS Academic Board will penalise students who are
found to have presented plagiarised work for assessment by taking appropriate steps, ultimately
resulting in the student being excluded from further studies on the programme.

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Exam Boards

Exam Board meetings take place every term to discuss the most recent submissions and re-
submissions of assignments. These meetings are designed to ensure the quality of marking and
assess the plagiarism scores for each student. Depending on your plagiarism score, this meeting will
decide whether your grade for your assignment: stays the same, is downgraded, or failed.

Here is a guideline for how plagiarism scores are assessed – this is not fixed and discussions may take
place within the meeting:

Plagiarism Action Result

0-15% The Board reviews plagiarism Agreed grade remains or could be
within the body of the assignment downgraded
15-20% The Board reviews plagiarism Grade may be downgraded (this can only
within the body of the assignment take place if a Merit or Distinction was
awarded initially) or the assignment may be
given a Fail (this takes place if the originally
awarded grade is a Pass)
20%+ The Board confirms plagiarism Assignment given a Fail regardless of the
within the body of the assignment initial mark awarded

Results Published

Every term HND results are usually published within 5 to 6 weeks after assignment submission.
Please note that grades are not final until the Exam Board has discussed student’s grades and results
have been officially published by the Course Coordinator. Exact dates of result will be informed
within the term. You don’t have to wait for previous term’s result to progress to the next term and
can start the classes without the result.


Once results are published, students have the right and option to appeal the grade decision. The
Course Coordinator will inform the students of the forms they may fill in for the process to begin.
Students may only appeal for the most recent assignment submissions and re-submissions and can
only appeal for each module and its assignment once.

Students will be given a deadline for when all Appeals must be sent to the Course Coordinator in
order for your request to be taken into consideration. Failure to not fill in the Appeals form correctly
or delivery past the deadline will results in your Appeals being dismissed. The Appeals will be
discussed by another Exam Board meeting to determine the outcome. Results given after the
Appeals and second Exam Board are final.

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Fee Payments

Up-to-date payment of Course fee is essential under all circumstances, otherwise discussed with the
management, to get the result of all the terms. If up-to-date fee payments are not made it will lead
to results being withheld for each of the units until the financial matters are cleared with the
Accounts department.

At the end of HND – The Diploma

Please note that you need to get the result (Pass) of all 16 units, at the end of the programme, for
EDEXCEL Certificate. This certificate is essential for further progress to BSc (Hons) International
Tourism and Hospitality Management.

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Study Tips
 Attend all lectures and/or seminars throughout the year. Poor attendance has been proven
to be directly linked with module failure rates.

 Get hold of core textbooks from the first week of classes. You will not be able to successfully
complete your studies without these books.

 When studying for a module, reading the lecture notes on live campus is not enough. You
need to complement your reading by using the core textbooks and/or other material

 Plan your time to study the core textbooks on a weekly basis (Time management booklet
can go here) College work can very easily pile up, so keep to your study schedule.

 Always approach your lecturers for any questions you might have regarding the material
taught. They are here to help you.

 Make use of all formative assessments provided by your lecturers. These assessments,
although not counting towards your final unit mark, they are designed to help you improve
your performance.

 Plan your time effectively when it comes to submitting coursework. College deadlines are
not flexible.

 When writing essays or other coursework, pay particular attention to the College
regulations regarding "plagiarism" (directly copying from sources without appropriate
referencing). You might put your unit grade or your whole programme at risk if you are not
careful with this issue. Please read the plagiarism report available in this handbook and also
refer to the Guide to Harvard Referencing available on Live campus.

 Should you require assistance with your writing please be sure to take advantage of the
Academic Writing skill classes or English Language courses provided in the college. They are
for your help

 Don't forget that you are also here to enjoy the College experience. So, allow yourself
adequate time to socialise with other students and learn various cultural facts.

Further Progress (After HND)

After successfully completing all 16 units student can progress to BSc (Hons) International
Tourism and Hospitality Management – University of Sunderland (12 months duration), or
provision at another university of your choice.

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For International Student Only. If you need to obtain a further Visa to continue to study in the
UK, the College will only continue to Sponsor you if you have made good academic progress,
have paid your fees on time, and have excellent attendance. A Visa for progression
(International students only) to a new course under the new Tier 4 of the Points Based System
requires that you have a Sponsor College (EThames) and can show recent bank accounts with
the course fees plus 2 months living costs (£800 or £600 depending on the College location)

Ask the E-Team

Q: What happens if I do not submit my assignment at the first available opportunity?
A: There are two answers to this question:
1. If you do not submit your assignment because you didn’t prepare properly for the
assessment your result will be given a Fail for this particular assessment
2. You didn’t submit your assignment because you had mitigating circumstances (like
someone dear to you passed away or any other significant difficulty) then if you
informed the college before the assessment deadline and submitted the relevant
documentation, then special concession might be given to you based on the severity of
the situation.

Q: What happens if my computer breaks or due to a virus on my system I lose all of my

assignments and am not able to submit my assignment?
A: Unfortunately the college cannot take responsibility for any technical difficulties you
experience and you are required to protect all of your work and the deadline is set well in
advance to ensure you are well prepared for your assignment. Therefore you have to save
your assignment on your flash drive as well as send yourself the assignment as an
attachment in an email. In this instance if you do not submit your assignment you will be
given a Fail for this assessment

Q: What will happen if I “Fail” the same unit 3 times?

A: According to the UK Border Agency rules and the requirement of your VISA, you get a
maximum of 3 assessment opportunities where after the college will have to withdraw their
sponsorship, report you to the UKBA and cancel your admission. For UK and EU students,
failure 3 times may mean that you have to repeat the Unit and this may extend the period of
your study.

Q: How can I get a Fail in an assignment?

A: You will be given a Fail in an assessment due to one of the following reasons
 if you don’t submit your assignment on time
 if you don’t fulfil all of the learning outcomes for the assessment
 if you are found guilty of unfair academic practice

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Q: What is Unfair Academic Practice?
A: This is explained in the Student handbook but it basically says that any work that is not really
your own (your friends or work from the Internet copied and pasted) but you say and
confirm it is your own is unfair academic practice and can lead to you being expelled from
the college.

Q: What should I do if I miss a payment instalment?

A: As a fulltime student you have agreed to pay your fees at specific times and therefore if you
are not able to pay at the specified time due to unforeseen circumstances you are required
to make a relevant fee arrangement with the accounts department before you miss your

Q: If my fees are not paid can I still get my results?

A: Unfortunately your results will be withheld until your fees are up to date, as well as any
certificates will not be handed to you if you have any unpaid fees. This might result in you
missing the next deadline for assignment submission or even registration deadlines and
could result in you having to extend your course (this will cost you extra money).

Q: Who do I speak to if I want to discuss my current instalment plan?

A: You have to speak to any member of the Accounts department. They are based in the
Canary Wharf campus on the 4th floor. They will be able to make a relevant arrangement
with you.

Q: Can I progress onto my next stage of studies even if I didn’t clear all of the units for my
current session?
A: You will only be able to progress if you clear all of your units for your current session and
your certificate arrives – then only will your application be sent away for your next stage.

Q: Who do I contact if I have any questions about assignments or results?

A: You can send an email to and can expect a reply within 48 hours

Timetable (Sample)

Timetables will vary depending on classroom and lecturers’ availability, and we cannot guarantee
that classes will be on the same days each week where a student progresses to a higher course level
in the following term. However the following are typical timetables which usually consist of 3 days
classes a week. Remember it’s just a sample and may not be the actual timetable for your classes.

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Course Essentials:

Course Essentials is designed to enable learners to assess and develop a range of skills in order to
help them to succeed in assignment based assessments. This unit aims to develop learners’ abilities
to organize, manage and practice a range of approaches to improve their performance in
preparation of assignments. It will also facilitate the process of analytical and critical thinking.
Although the emphasis of this unit is on the needs of the individual but is within the context of how
the development of self-management corresponds with effective team management in meeting

Intakes - Course Start Dates - Holidays

Intake Classes start Duration Term

January 4th week of 12 weeks of One week
2015 January classes after the
end of the
October 3rd week of 12 weeks of One week
2014 October classes after the
end of the

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College Holidays in total (12 weeks in one year)

Students get a total of 12 weeks holiday per year if they are on courses lasting one year or longer.

In addition the college is closed on the following Public / Bank Holidays each year:

Christmas Day 25 December or the following

Boxing Day 26 December Monday (if the
New Year’s Day 1st January holiday is on a
In College
Saturday or Sunday
Christmas Holiday
(Boxing day holiday
is a Tuesday if 26th
December is a
Good Friday and Easter April (dates vary each In College Easter
Monday year), holiday period
Early May Bank Holiday May First Monday in May In Term Time –
classes may be
Spring Bank Holiday May Last Monday in May In Term Time –
classes may be
Summer Bank Holiday August Last Monday in In Term Time –
August classes may be
There are no classes in these 12 weeks – the College facilities will be available except for
Public Holidays as above

Summary of main holiday periods*:

Easter –2 weeks
Summer- 5 weeks
Christmas – 2 weeks
At the end of term: 1 week

Your Support Network

Your studies will benefit from a wide support network. The LiveCampus provide generic support on
your programme. You also have to consider the practical and emotional help and support that you
will need.

Along with the people you already know you will soon meet a host of new people who are here to
help you. Below you will find the names and contact details for some of the people who will be your
support network.

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Your Personal Support Network

Name When to Contact Contact address

Course Manager

Nishi Mishra- Course Manager (Maternity
Patricio Leave))

Kim Kang Course administer

Live campus queries

Darren Windsor CM forEDSML

Alex Addo Lecturer
Junaid Khurshid Lecturer
Charles Barfi Lecturer


412-416 Eastern Avenue, Ilford,

Gants Hill London, IG2 6NQ T: +44 (0) 20 8518
Gants Hill Campus
Campus 5190 F: +44 (0) 20 8554 9270

Director of Student
Miranda Hobart
Learning/Academic Director

Ben de Witt Student Services Manager

Emergency when College is closed in the 07983836153

Number evenings and weekends

In addition to the support on offer at EThames you should consider all other support networks. It will
be of great help to you if you can call on the support of your family, friends and work colleagues.

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All kinds of support can be valuable, whether it is encouragement, child-minding, a shoulder to cry
on or someone who has specific subject knowledge. Consider your own 'phone a friend' support

Students are encouraged to meet weekly in ‘Study Groups’ with other students and take full
advantage of the Learning Centre/Library. Group studies are also highly recommended by all the
lecturers at EThames as these activities develop analytical skills among students which is essential in
today’s competitive business environment. Don’t miss this opportunity to develop various skills and
be in the good books of other.

English Language Support

Students coming from every part of the world are very proud of their native language but we need
to understand our strengths and weaknesses when it comes to ENGLISH. As everyone is required to
submit assignments up to the academic level of EThames and Edexcel we have to realise the
importance of Academic writing and English and need to improve it if we consider it as one of our

EThames always encourage students and provide full support and plenty of opportunities to
overcome this weakness. All students must attend Course Essential class. However if additional
English support is required, the following are the courses provided in School of English by EThames:

You can book an appointment with your Course Manager, or Mike Raith head of School of English for
more information.

1. General English course:

These courses are for students wishing to improve their English Language skills in progressive stages
building towards fluency. They cover the basic language skills of reading, listening, speaking and
writing with an additional focus on pronunciation and academic writing. See the course descriptions
for pre-intermediate, intermediate and upper intermediate levels to see what you will be able to do
after each of these courses.

2. Additional English Support:

This is an optional support programme provided to the students who need additional support in
assignment writing. This must be taken in addition to their regular classes

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Learning Centre Support Services

EThames Graduate School recognises the need to continually invest in the latest technology and
support facilities in order to meet the demands and requirements of our students. The library
located on the 4th floor of the Marsh Wall Campus is fully air conditioned and equipped with the
latest text book publications covering the following support.

 Microsoft Office support is available in learning centre.

 Assistance in locating relevant resources for your studies.
 The library operates a loan system.

Attendance Policies

It is extremely important that you attend classes regularly both for academic purposes and for Visa
purposes. Course attendance will be monitored closely and action will be taken against students
who do not attend on a regular basis. It is a condition of the College’s Sponsor Licence that we MUST
report students to the UK Border Agency where they fail to attend their classes regularly, as this is
one of the rules of your Visa. This will be a permanent mark on your UK immigration status, and may
affect your ability to come to the UK for many years to come. Non-attendance will also be reported
to Transport for London, who will cancel your Student Discount Oyster card.

You should aim to attend 100% of teaching sessions. If you are absent due to ill health it is
imperative that you inform the School administration as soon as possible and obtain medical
evidence to support your absence.

Research has shown that attendance and academic success are closely related and students with
poor attendance records frequently fail elements of their programme of study and thus take longer
than expected to complete their course.

Students’ Responsibilities

 Students should not knowingly miss a class for anything other than illness or exceptional
circumstances. It is not advisable to take holiday in term time.

 EThames Graduate School expects students to:

o attend all lectures/tutorials/classes as specified in the timetable, according to their

signed learning contract;

o Maintain punctuality in attending classes, ensuring they arrive at least 5 minutes

before class begins, and not to leave until the end of the session, unless by prior

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arrangement with the Lecturer.

o touch in and out at reception each time they enter and leave the College (for Health
& Safety purposes);

o conform with all college policies;

o ensure that you log in on LiveCampus to get all handouts, homework, assignments,
exam information, etc. on a daily basis and also should they be absent for any

o ensure you request from their lecturers any materials supplied in the class during
times you have been absent;

o contact the College if you are going to be late for a class session; and

o complete the term of study with EThames Graduate School and, on completion of
the allowed study period return to their home country without any undue delay,
unless a further Leave to Remain in the UK as a student or otherwise has been
granted by the UKBA or an appeal is in progress.

Contact and Warnings

Courses at EThames Graduate School are held for a minimum of 15 contact hours per week spread
over a minimum of 3 days per week. Students who cannot attend the course by the scheduled start
date must inform the College, in writing, a week prior to that date. Within the College’s discretion a
student will still be accepted up to a maximum of 2 weeks after the start date of the course. The
college is required to notify the UKBA of any student who defers their start date.

Class registers are taken in class either on offline registers or directly on the online register,
depending on the class size. Any student who is absent without College approval, for any part of the
day, will be marked ‘absent’ (A) or ‘late’ (L) for that expected contact.

For each missed contact, the College’s attendance monitoring system will send an e-mail to the
student advising them of their absence and requesting a response to discuss the reasons for the
absence. Should a student miss 3 consecutive expected contacts, a warning letter will be sent to the
student. A second warning letter will be sent should the student fail to attend a further 3 expected
contacts. At this point Transport for London will be informed should the student have a Student
Oyster Discount card. A third warning letter will be sent after a further 3 consecutive absences from
expected contacts. Where a student still fails to attend, the College will have no option but to expel

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the student and inform the UKBA.

Absence due to illness for more than 4 days must be supported by a medical certificate from a
General Practitioner or Hospital Doctor. The College will not, under any circumstances, amend,
adjust or falsify the attendance rate. Leave of absence during term time will be granted only in
exceptional circumstances, by the appropriate Course Manager. Students requesting such absence
should initially contact the Student Welfare Officer.

If students have a genuine reason to defer an assignment, seminar presentation, or examination

they must inform their Course Coordinator well before the date or deadline. Deferral will be granted
only in genuine cases. Failure to qualify for a deferment or non-arrival for an exam or assessment
will result in a fail mark being awarded. Re-sits may be arranged, dependent on the reason for ‘no-
show’. The student may be charged a re-sit fee. External re-sits’ registration and cost are determined
by the appropriate accreditation body.

Actions taken for absenteeism

 After every absence you may be telephoned by Attendance team, Course tutor, Course
Manager, or member of Student Services, or receive an email or SMS. They will be trying to
find out if you are facing any problems preventing you from attending the College.

 If you continue to miss classes you will receive a series of warning letters which will finally
result in your admission being withdrawn from the school. As soon as you receive a warning
letter you should immediately start attending classes or if there is a valid reason for absence
you must inform your course tutor or student services.

 Achieving over 85% attendance is a condition of your Transport for London student photo
card, allowing 30% discount. If your attendance is below this level the College is required to
inform TFL will result in your Transport- the first you will know is that your card will stop
working, and this may lead to your being stopped and questioned at a tube station or on the

 If the College does not hear from you after the warning letters then steps will be taken to
expel you from the College and report you to the UK Border Agency as we are required to do
under the PBS Tier 4 rules for Licensed Sponsor colleges. Note that there are no refunds of
fees under any circumstances for students who are expelled and reported to the Home

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Behaviour in the College

The School aims to provide a high quality learning environment and you can contribute to this by
behaving in a polite, considerate and adult manner. Here are some of the School’s expectations of
you as a classroom based learner.

 Arrive in good time for classes as lateness is disruptive to the learning process

 In class you should not distract fellow students by engaging them in conversation

 Mobile phones must be switched off in class – you will be asked to leave the class if your
phone rings. Lecturers have the right to charge students a £5 fine for repeated instances of
using mobile phones in class.

 You must only speak in English in any part of the college in order to ensure all students can
mix and not feel excluded.

 You must respect other students’ differences and cultures at all times in the College.
Students found to be causing trouble, being aggressive (verbal or physical) or bullying other
students or staff will face disciplinary action, which may lead to expulsion. Laptops may only
be used for taking notes during lectures.


Expulsion is when a student is permanently excluded from all EThames Graduate School premises,
services and facilities and the termination of all common and shared obligations except as regards
any non-discharged financial liabilities of the student to the College. No refunds of tuition fees will
be given under any circumstances in the event of expulsion.

 EThames Graduate School will always act upon any action that will harm or endanger
students, staff, and visitors on the premises.

 Serious offences and behaviours by students will not be tolerated and could lead to the
students been expelled and will always be considered under the student code of conduct.

 Students found in possession of any illegal substances and Alcohol, possession and use of
offensive and illegal weapon or any criminal behaviour will be reported to the law
enforcement agency .Such student will be immediately suspended or expelled from the
school. Victims of crime must report it immediately to the police.

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 Students may also be expelled for the following reasons (see College Handbook for details):

o Low attendance

o Non-payment of tuition fees or agreed instalments

o Lack of academic progress

o Misconduct including failure to comply with college rules

o Unfair academic practice

 Students found to have false academic documents may be expelled

 College ID Cards remain EThames property and you are required to wear the cards visible
whenever on EThames property. Please refer ID card term of use in Live Campus for further

Comments, Suggestions, Feedback and Complaints

 The College encourages all students to give us their comments and suggestions on any
aspect of the College or your course, as well as any positive or negative feedback. This helps
us to understand how we can improve things for our students and make the College even

 Please use the Comments and suggestion boxes around the College that are checked every

Course Feedback

 In addition we will ask our students for feedback on their courses at regular intervals, at
least twice a term – either by setting aside some time for a feedback discussion in class or by
asking you to fill in a feedback form either on Live Campus or on a printed paper form

Informal Complaints

 The College encourages all students to raise any complaints, give positive or negative
feedback, or suggestions at the earliest opportunity, initially on an informal basis. The
student is encouraged to speak to his/her personal tutor, use the Comments and
Suggestions boxes around the various college buildings, or use the feedback facility in Live

 Where informal resolution fails to produce a satisfactory outcome, students are advised to
make a formal complaint; please see the formal complaint procedure below.

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Formal Complaints

 A student wishing to make a formal complaint should do so in writing addressed to the

Principal and marked ‘Complaint Letter’. You’re Tutor and/or Course Manager or other
appropriate staff member will be asked to comment, depending on the nature of the
complaint. The student will be given the 1st response in writing, within 2 weeks, and if
satisfied that this has resolved their complaint the matter is ended at that stage.

 Where a student remains unsatisfied with the outcome/1st Response, the complaint is
passed to the Principal or Management Team. After careful consideration, a 2nd Response
is provided to the student, again within 2 weeks, who has the choice of accepting the
outcome or leaving a comment on record of his/her views on the outcome.

Payment of Fees by Instalments

Most students are in receipt of Student Loans, and payments are made by the Student Loans
Company on a termly basis subject to satisfactory attendance and progress.

Overseas students pay their full tuition fees in advance. The UKVI Student Visa system is designed to
ensure students have access to sufficient funds to pay both their fees and living costs for one year
BEFORE THEY ARE GRANTED THEIR VISA. Thus the College cannot accept any excuses about students
not having access to funds to pay the fees. For additional information on payments by instalments –
please see the main Student College Handbook located on LiveCampus.

Payment Policy

a) EThames Graduate School will publish details of its tuition fees for all course programmes on its
website Copies can be obtained from the Admissions Office, Student Services
or the International or Local marketing offices. For any individual student the Fees stated in
their conditional offer will be honoured only for the intake given for admission in that letter; any
deferred application may result in a change in fees; the fees stated in the fees stated in the
unconditional offer/Visa letter/Admissions letter will not be subject to change.

b) Tuition fees do not include fees payable in respect of any accommodation, food, travel, books or
living expenses.

And finally….. we wish you a happy and successful period of study with us at EThames

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