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Service Portal: Building Beautiful Dashboards

Will Leingang Patrick Wilson


Software Engineer Software Engineer
ServiceNow ServiceNow

© 2017 ServiceNow All Rights Reserved


Agenda
Connect to github
Review Dashboards
Demonstrations

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Objectives and What You Will Learn
• Take home 2 really great dashboards

• Learn how to use 3rd party libraries for great visualizations

• Lead your team by finding the essential signals in the noise

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Dashboards

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Context – Setting the Stage
Industry trends
• Growing customer expectations for…(ease of use, responsiveness, quality)
• Demand fluctuations (seasonality, unpredictability)
• Regulatory hurdles, compliance needs (standards, audits)

Competitive pressures
• Increasing competition with specialized products

Corporate transformations
• Legacy processes and infrastructures
• Push for cloud
• Push for analytics

Departmental/Project/Program drivers and goals


• Push for Agile mythologies
• Organizational alignments

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Demo / Workshop Exercises

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Thank You from the Service Portal team
Will Leingang Omid Borjian Gene Shtilkind Murray Newton James Capaldo
Patrick Wilson Melissa Moghaddam Yago Ferrer Aaron Wade Munjal Patel

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Thank You
Will Leingang Patrick Wilson
Software Engineer Software Engineer
ServiceNow ServiceNow

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Take the Survey
Please take a moment to complete a session survey in the Knowledge17 app.

Thank You
Will Leingang Patrick Wilson
Software Engineer Software Engineer
ServiceNow ServiceNow

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