Release Notes

Installation Utility
Version: 7.5.56
December 05, 2008

BMC Software is releasing version 7.5.56 of the Installation Utility. These release
notes provide information about the enhancements and resolved problems in this
release. The information in this document supplements and supersedes information
in the Installation Utility Reference Manual.

NOTE
Before you install the product, check the Customer Support website at
http://www.bmc.com/support_home for updated information about this version. Flashes,
technical bulletins, and resolutions on the site contain details about any fixes that were issued
for this version after its release.

What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
User Access Control (UAC) Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Open issues and workarounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Support for Installation Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Support Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Where to view the latest product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
How to obtain the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

*96673*
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What’s new

What’s new
Installation Utility now supports the following operating systems:

■ Red Hat Linux® 5.2 (x86, x86-64, IA64 and zSeries 64-bit)
■ SUSE Linux Enterprise Server 10 Service Pack 2 (x86, x86-64, IA64 and zSeries 64-
bit)

NOTE
Installation Utility version 7.5.56 has been tested on Red Hat Linux 5.2.

If you run the Installation Utility on later versions of Red Hat Linux 5, it will display the
following warning message.

The install is not currently tested for execution on this platform. It

is likely that this installation utility will work properly on this
platform as it appears to be compatible with other supported platforms
in the Linux (x86, ia64, x86-64) family.

This warning message indicates that BMC could not validate the compatibility of the
Installation Utility with some releases of Red Hat Linux because these releases were
unavailable when the Installation Utility was released.

For platform support status for a product that you are installing, please refer to the release
notes specific to that product. If the product-specific release notes indicate a later version of
Red Hat Linux as supported and do not provide specific installation instructions, disregard
the warning message and proceed with the installation.

User Access Control (UAC) Support

Information
Installation Utility supports the UAC feature of the Microsoft Windows Vista and
Microsoft Windows Server 2008 operating systems.

On an UAC enabled host computer, the execution of certain binaries displays the
information in a new command window and the new command window disappears
or terminates immediately. To prevent the window from disappearing immediately,
you must run the executables in a command window that is initiated using the Run as
administrator option.

2 Release Notes December 05, 2008

 Open issues and workarounds

Open issues and workarounds

The following issues remain open in this release.

Tracking ID Issue
QM001563472 During uninstallation of all PATROL products, if you choose to remove the
BMC Uninstallation Utility as well, the Uninstallation Utility removes all
the contents in the installation directory. This could include other products
such as BMC Portal that may be installed in the same directory.

Workaround: Do not install PATROL products in the same directory where

other BMC products have been installed.

For example, if you have installed PATROL products in C:\Program

files\BMC Software, install other products like BMC Portal in any other
location such as C:\Program files\BMC Portal.
QM000514557 After a successful product installation using a sudo-privileged account, the
product fails to start.

Workaround: If sudo is not configured properly, the Installation Utility

cannot launch the root scripts required to configure the product after the
installation is complete. Before you start your product installation, ensure
that sudo is configured as described in the Installation Utility Reference
Manual.

If you do encounter this problem, you must run the configuration scripts
manually. The Installation Utility creates a log file that lists all the root
scripts that should be run during an installation session. You can use this
log file to determine which root scripts you must run. By default, the log
file is located in the $HOME/BMCINSTALL directory and uses the
following naming convention: computerName_timeStamp.log_rootscripts.
QM000531134 When installing with multiple CDs, if you use $HOME as the temporary
directory or switch temporary directories during the installation process,
the installation may fail.

Workaround: When installing with multiple CDs, do not use $HOME as

the temporary directory and do not switch temporary directories during
the installation process.
QM001514766 On Mozilla Firefox 2.0, if you press the Esc, F5, or Ctrl + U keys during the
installation process, the installation may fail.

Installation Utility version 7.5.56 3

Support for Installation Utility

Support for Installation Utility

This section provides information about

■ BMC support for Installation Utility

■ documents that support the product
■ how to obtain the latest information about the product
■ how to contact Customer Support

Support Status
For information about the latest support policies, see the Customer Support website
at http://www.bmc.com/support_home.

Product documents
The Installation Utility Reference Manual document supports the product.

Where to view the latest product information

The latest Installation Utility information is available on the BMC Performance
Manager Portal, BMC Performance Manager Servers for Windows, and BMC
Performance Manager Servers for UNIX pages on the Customer Support website at
http://www.bmc.com/support_home.

TIP
If you do not already have a user name and password that allow you to fully access the
Customer Support site, you can register for a user name and password on the site.

From the Customer Support site, you can perform several tasks, including

■ viewing the latest product documentation (manuals, release notes, flashes,

technical bulletins, online Help, and parameter information)

■ subscribing to proactive alerts to receive e-mail messages that inform you of new
release notes, flashes, and technical bulletins for your products

■ searching for existing product resolutions and frequently asked questions (FAQs)

4 Release Notes December 05, 2008

 How to obtain the product

How to obtain the product

Installation Utility is packaged with the BMC Performance Manager Portal, BMC
Performance Manager Servers for Windows, and BMC Performance Manager Servers
for UNIX solutions. The solutions are available for download from the BMC
Electronic Product (EPD) website at http://webapps.bmc.com/epd. Use the user
name and password that your BMC sales representative gave you.

NOTE
For download instructions, see the Read This First document, also available on the EPD site.

If you do not have a current license for the product, contact a BMC sales
representative by calling 800 793 4262. If you cannot download the product, contact a
sales representative and ask for a physical kit to be shipped to you.

Customer support
If you have problems with or questions about a BMC product, see the Customer
Support website at http://www.bmc.com/support_home. You can view or
download product documents, find answers to frequently asked questions, and
download products and maintenance. If you do not have access to the web and you
are in the United States or Canada, contact Customer Support at 800 537 1813.
Outside the United States or Canada, contact your local BMC office or agent.

© Copyright 2008 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark
Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

Linux is the registered trademark of Linus Torvalds.

BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms
and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices in the product documentation.

BMC SOFTWARE INC

2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA• 713 918 8800
Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

Installation Utility version 7.5.56 5