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Test for Synergy of ISO & TQM

1. Name some of the Quality Gurus whose theories have been accepted world over?

2. Differentiate between the theories of PDCA & Zero defects?

3. Define TQM?

4. What do you understand by ISO 9000?

5. What is the full form of ISO & where is it derived from?

6. How are TQM & ISO are associated?

7. What are the principles of TQM?

8. How many clauses are there in ISO 9001:2000 standards?

9. Name the clauses of ISO 9001:2000 standards?

10. What are the benefits of adopting ISO 9000 QMS?

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