Manual M-120-001

Revision: B
Supplier Requirements Manual
Page: 1 of 36
Management System Print date: 27-7-2010

Author: P.Arends Approved by: G.Traa Signature:

F. van den Berg
Date: Februari 2010 Date: Februari 2010
Table of Contents
Table of Contents ................................................................................................................................................... 2
1 Introduction...................................................................................................................................................... 3
1.1 Preface ...................................................................................................................................................... 3
1.2 Purpose ..................................................................................................................................................... 3
2 Supplier Division ............................................................................................................................................. 4
3 Supplier Information ........................................................................................................................................ 6
3.1 Supplier Questionnaire.............................................................................................................................. 6
3.2 Assessment ............................................................................................................................................... 6
4 Production Part Approval Process (PPAP) ..................................................................................................... 7
4.1 Advanced Product Quality Planning (APQP) ............................................................................................ 7
4.2 Production Part Approval Process (PPAP) ............................................................................................... 7
4.3 Record retention ........................................................................................................................................ 8
5 Statistical Process Control (SPC) ................................................................................................................... 9
5.1 Process Capability and Control ................................................................................................................. 9
5.2 Layout Inspection ...................................................................................................................................... 9
6 Quality Complaint .......................................................................................................................................... 10
7 Supplier Performance Requirements ............................................................................................................ 11
7.1 Vendor Rating.......................................................................................................................................... 11
7.2 Mould Manufacturers Rating ................................................................................................................... 13
8 International Material Data System (IMDS) .................................................................................................. 13
9 Certificates of analysis .................................................................................................................................. 14
10 Logistical Requirements .......................................................................................................................... 14
10.1 Delivery: .............................................................................................................................................. 14
10.1.1 Time Slot:........................................................................................................................................ 14
10.1.2 Documentation:............................................................................................................................... 14
10.1.3 Performance: .................................................................................................................................. 14
10.2 Packaging: .......................................................................................................................................... 14
10.2.1 Dimensions / Finish / Quantities ..................................................................................................... 15
10.2.2 Product identification ...................................................................................................................... 15
10.2.3 Returnable-packaging..................................................................................................................... 15
10.2.4 Non-Conformity............................................................................................................................... 15
10.2.5 Logistical Performance ................................................................................................................... 16
11 Environment ............................................................................................................................................ 16
11.1 Forbidden substances......................................................................................................................... 16
11.1.1 Scope and field of application......................................................................................................... 16
11.2 Reach.................................................................................................................................................. 16
12 General Purchasing Conditions............................................................................................................... 17
13 Additional Purchase Conditions for Mould manufacturers ...................................................................... 26
Enclosure................................................................................................................................................................ 1
1 Supplier Questionnaire.................................................................................................................................... 1
2 Supplier Acknowledgement of Receipt Form.................................................................................................. 6

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 1 Introduction

1.1 Preface
voestalpine Polynorm van Niftrik / Plastics wants to meet customers highest expectations and this requires the
same commitment from its suppliers. This Supplier Requirements Manual (SRM) is developed to achieve this
goal. voestalpine Polynorm van Niftrik / Plastics expects that suppliers ensure that their sub-suppliers also
follow these guidelines.

The voestalpine Polynorm van Niftrik / Plastics SRM is based upon the latest edition of the international quality
standard ISO/TS-16949

A controlled copy of this manual is posted on the voestalpine site: www.voestalpine.com/polynorm.

Added text in the latest version is marked with the colour blue.

1.2 Purpose
The purpose of this document is to communicate voestalpine Polynorm van Niftrik / Plastics requirements with
respect to the quality management of all suppliers and potential suppliers.

Certification to ISO 9001 latest edition and compliance to the SRM is mandatory.

Further voestalpine Polynorm van Niftrik / Plastics requires that its suppliers:
• Keep the buyer informed of all activities that may affect the total product quality and cost.
• Take full responsibility for the quality of their products and/or services, and for ensuring their products
and/or material function properly as part of a system or assembly.
• Acknowledge that achievement of ZERO DEFECTS is a fundamental objective for quality and delivery
performance.
• Manage facilities, processes, quality systems and personnel to consistently and cost effectively produce
products and furnish services that meet the needs and requirements of voestalpine Polynorm van Niftrik /
Plastics and its customers.
• Provide objective evidence that all supplied products and services satisfy all AIAG Production Part Approval
Process requirements including acceptable process capabilities for all special control characteristics that
have been established.
• Utilise appropriate statistical techniques for on-going process control and improvement.
• Be committed to continuous process and product improvement by emphasising the elimination of all waste,
toxic materials which will lead to an improvement in the following areas:
• Lead time reduction
• On time deliveries
• Zero defects
• Order quantity reduction
• Overall costs
• Safe work conditions
• Environmentally friendly
• Conduct its operations in conformance with, or to exceed all applicable environmental laws and regulations
of the jurisdiction in which the supplier does business.
• Continuously improving the efficiency of its Quality Management System.

• Provide deliveries of after-sales parts during a period which is communicated by the purchasing
department. This period depends on the agreements with the customers of voestalpine Polynorm van Niftrik
/ Plastics.

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 2 Supplier Division
In the following section you will find the different categories voestalpine Polynorm van Niftrik / Plastics classifies
its suppliers in. Together with this classification the follow up criteria are determined. These follow up methods
are explained in other sections of this manual.

SQ ASS GRC PPAP SPC QC SPR IMDS CERT CSR

Raw materials
Custom made parts
Outsourcing
Trading
Machinery
Tooling
Packaging
Non automotive
On site services

SQ = Supplier Questionnaire
The Supplier Questionnaire gives voestalpine Polynorm van Niftrik / Plastics some general information about
the supplying company. It is the suppliers responsibility to provide voestalpine Polynorm van Niftrik / Plastics
the most recent and actual information.

ASS = Assessment
If suppliers are not performing according to voestalpine Polynorm van Niftrik / Plastics expectations, voestalpine
Polynorm van Niftrik / Plastics may decide, for suppliers who are considered to be part of the above mentioned
categories, to have this supplier audited. On top of that voestalpine Polynorm van Niftrik / Plastics may decide
to audit a supplier when the goods / services delivered to voestalpine Polynorm van Niftrik / Plastics are
considered to be critical within the complete supply chain.

GRC = General Rule of conduct Contractors

For each labour contract performed on the premises of voestalpine Polynorm van Niftrik / Plastics the supplier
must sign the rules that can be obtained from the voestalpine site: www.voestalpine.com/polynorm before
commencing work.

PPAP = Production Part Approval Process

For companies supplying voestalpine Polynorm van Niftrik / Plastics with certain raw materials, custom-made
parts and / or surface treatments voestalpine Polynorm van Niftrik / Plastics requires a PPAP submission in
accordance with the AIAG standard.
For suppliers of raw material according Bulk Material Specific Requirements, as mentioned in the PPAP
manual.

SPC = Statistical Process Control

If there are critical aspects marked for the supplied goods / service marked either by the customer or by the
project team it is an additional requirement to control the characteristics by specified statistical techniques.

QC = Quality Complaint
voestalpine Polynorm van Niftrik / Plastics has specific requirements on how to deal with Quality Complaints. If
there are any quality issues voestalpine Polynorm van Niftrik / Plastics requires a systematic team orientated
problem solving method to be utilised.

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SPR = Supplier Performance Report
All suppliers are measured on their delivery and quality performance.

IMDS = International Material Data System

The supplier will have to provide information about the material(s) used in the product in order to determine the
commonly used material(s). Concerning the automotive industry only. For the non-automotive industry only the
REACH regulations are in force.

CERT = Certificates of analysis

For raw materials voestalpine Polynorm van Niftrik / Plastics requires, to receive together with the delivery or in
advance of the delivery the certificates of origin and/or inspection certificates, to permit the goods to be
unloaded.

CSR = Customer Specific Requirements

Customer Specific Requirements are those requirements that are agreed to between the supplier and
voestalpine Polynorm van Niftrik / Plastics. The Customer Specific Requirements overrule the supplier manual
at the arranged subjects.

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 3 Supplier Information

3.1 Supplier Questionnaire

Every Company who supplies voestalpine Polynorm van Niftrik / Plastics with one of the items described in the
Supplier Division section page 4, is required to fill in the Supplier Questionnaire. This form can be found in
enclosure 1.

If there are any changes in the data supplied to voestalpine Polynorm van Niftrik / Plastics during the time the
supplier is doing business with voestalpine Polynorm van Niftrik / Plastics the supplier is responsible for
providing the correct data to voestalpine Polynorm van Niftrik / Plastics

If the supplier has questions or requires information about voestalpine Polynorm van Niftrik / Plastics he can
request that information from the Purchasing department.

3.2 Assessment
voestalpine Polynorm van Niftrik / Plastics believes the Quality system outlined in ISO/TS 16949 is an excellent
quality system to be utilised by suppliers to the automotive industry.

voestalpine Polynorm van Niftrik / Plastics requires that all suppliers maintain compliant with a relevant Quality
System Specification for their industry. These include, but are not limited to the active version of:
• ISO/TS 16949
• VDA 6.1
• ISO 9001: (accompanied by evidence of a process to achieve one of the above steps)
• ISO 14001

Certified suppliers shall submit their quality system certificates to the voestalpine Polynorm van Niftrik / Plastics
Purchasing department. These certificates shall be resubmitted to voestalpine Polynorm van Niftrik / Plastics
within 10 working days every time these certificates are changed or updated.
Also, suppliers are required to immediately notify voestalpine Polynorm van Niftrik / Plastics if they are placed
on “Probation”.

Suppliers currently not compliant with an appropriate Quality System must submit a plan that outlines future
compliance and demonstrate progress towards said compliance and complete the questionnaire “initial supplier
audit”. This can be downloaded from our website: www.voestalpine.com/polynorm.

voestalpine Polynorm van Niftrik / Plastics may decide to audit suppliers who, in voestalpine Polynorm van
Niftrik / Plastics opinion, have critical (new suppliers, suppliers with critical QSE-products, etc.) or have a
continuous bad performance. These suppliers must develop a plan to achieve compliance.

Additionally voestalpine Polynorm van Niftrik / Plastics has the right to audit the supplier concerning the
products / service(s) that will be / are delivered. The decision to audit a supplier is either made by the
Purchasing Department, a project team or the Quality department of voestalpine Polynorm van Niftrik / Plastics.

The audit is an assessment to be conducted at the supplier. The goal of this audit is to see if the supplier’s
organisation is compliant to the mandatory aspects of quality guarantee.
voestalpine Polynorm van Niftrik / Plastics and its customers shall be afforded the right to verify the
subcontractor’s products, processes and systems at the subcontractor’s location at any time.

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 4 Production Part Approval Process (PPAP)

4.1 Advanced Product Quality Planning (APQP)

The APQP covers all stages from development to (mass) production. APQP is the basis for achieving a
successful product launch, prevention of potential failures and for continual improvement.
For more details see the Automotive Industry Action Group (AIAG) website (www.aiag.org) for the latest
manuals.

4.2 Production Part Approval Process (PPAP)

All production parts sample submissions shall be in accordance with the AIAG system. voestalpine Polynorm
van Niftrik / Plastics may communicate other additional requirements. voestalpine Polynorm van Niftrik / Plastics
requires all production materials to be fully PPAP approved or interim approved prior to the supplier shipping
production materials. All deviations from this process must be documented and have written approval of
voestalpine Polynorm van Niftrik /Plastics responsible Project Engineer or QSE-Engineer.

As applicable, voestalpine Polynorm van Niftrik / Plastics will issue a request for PPAP submission (including
the level) to the supplier for new parts or parts undergoing an engineering change. The request will be
communicated with the buyer. In this request the submission level and other requirements will be determined.
The supplier will have to complete and return the PPAP before voestalpine Polynorm van Niftrik / Plastics
established due date. These time frames are dependent on the timing of the program, type of product, material
the PPAP is requested for, and the level of submission required. Suppliers will be monitored for their timeliness
and accuracy of the PPAP packages delivered to voestalpine Polynorm van Niftrik / Plastics.

Suppliers must notify voestalpine Polynorm van Niftrik / Plastics of any design and process change that affects
the product being produced for voestalpine Polynorm van Niftrik / Plastics. Upon notification to voestalpine
Polynorm van Niftrik / Plastics a Part Submission Warrant (PSW) will be issued to the supplier indicating the
submission level required. All changes to the design or process must be approved prior to shipping production
goods.

There are 5 possible levels of PPAP submission:

Level 1: Warrant only (and for designated appearance items, an Appearance Approval Report) submitted to
customer.
Level 2: Warrant with product samples and limited supporting data submitted to voestalpine Polynorm van
Niftrik / Plastics.
voestalpine Polynorm van Niftrik / Plastics will determine which data needs to be submitted.
Level 3: Warrant with product samples and complete supporting data submitted to voestalpine Polynorm van
Niftrik / Plastics.
Level 4: Warrant and other requirements as defined by voestalpine Polynorm van Niftrik / Plastics.
Level 5: Warrant with product samples and complete supporting data is reviewed at the
suppliers manufacturing location.

The items pertaining to each level are displayed in the table on the next page:

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 NR. ITEM L1 L2 L3 L4 L5
1. Design records / drawings R S S * R
2. Engineering Change documents R S S * R
3. Engineering approval R R S * R
4. Design FMEA R R S * R
5. Process Flow Diagram R R S * R
6. Process FMEA R R S * R
7. Dimensional Results R S S * R
8. Registration of Material / Performance R S S * R
9. Initial Process Study R R S * R
10. MSA studies R R S * R
11. Qualified Lab Documents R S S * R
12. Control Plan R R S * R
13. Part Submission W arrant (PSW ) S S S S R
14. Appearance Approval Report (AAR) S S S * R
15. Bulk Material Checklist R R R * R
16. Sample product R S S * R
17. Master Sample R R R * R
18. Checking Aids R R R * R
19. Customer Specific Requirements R R S * R
S = to be distributed to voestalpine Polynorm van Niftrik / Plastics / R = withdraw able on demand
* = sent to voestalpine Polynorm van Niftrik / Plastics on demand

4.3 Record retention

Suppliers are required to maintain PPAP packages, layout inspection and validation records, tooling records,
traceability records, engineering records, purchase orders and amendments for the length of time that the part
(or part family) is in production and service requirements plus one calendar year.
Corrective Action records are to be retained for 5 years. Quality performance records such as control charts and
inspection and test results are to be retained for 10 years.

The above time periods are considered a “minimum”. All retention times shall meet or exceed the above
mentioned requirements and any applicable governmental requirements.

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 5 Statistical Process Control (SPC)

5.1 Process Capability and Control

The supplier shall monitor process performance utilising the appropriate statistical techniques (i.e. first time
yield, SPC, etc.) in accordance to the AIAG statistical Process Control Manual. This manual can be ordered via
the AIAG website.

voestalpine Polynorm van Niftrik / Plastics requires SPC from a supplier if:

• The supplier supplies voestalpine Polynorm van Niftrik / Plastics in one of the following fields:
• Raw Materials.
• Custom Made Parts.
• Outsourcing.
• voestalpine Polynorm van Niftrik / Plastics has indicated the Critical Properties in this supply as:
• Concluded from specific customer demands.
• Concluded from the initial process study / process capability.

These suppliers are required to meet the process capability requirements as defined in the AIAG PPAP and
SPC reference manuals, unless otherwise specified by voestalpine Polynorm van Niftrik / Plastics. The supplier
is responsible to ensure process capability and control requirements are documented in their control plan and
that capability indices are achieved and improved throughout production.

If SPC is required voestalpine Polynorm van Niftrik / Plastics will establish the requirements in the purchasing
order / contract or during the project.
voestalpine Polynorm van Niftrik / Plastics or it’s customer will assign Critical Properties at the beginning or
during the project together with the SPC method required for this aspect.

The results of the statistical techniques shall be documented and retained at the supplier’s location.
This information shall be available upon requested by voestalpine Polynorm van Niftrik / Plastics.

5.2 Layout Inspection

The supplier shall verify, on an annual basis, that the product fulfils all voestalpine Polynorm van Niftrik /
Plastics requirements by testing a random sample from series production, unless waived in writing by
voestalpine Polynorm van Niftrik / Plastics. This (These) test(s) shall be described in the supplier’s control plan.
The results of the testing shall be documented and available on request by voestalpine Polynorm van Niftrik /
Plastics.

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 6 Quality Complaint
voestalpine Polynorm van Niftrik / Plastics suppliers are responsible for providing defect free and complete
orders to voestalpine Polynorm van Niftrik / Plastics. When Quality issues do occur, the supplier is required to
initiate problem solving and corrective action(s) to resolve the issue(s) and prevent reoccurrence.

A product is determined to be defective when the product:

• Is out of specification.
• Is packed incorrectly.
• Is labelled incorrectly.
• Has exceeded the pre determined shelf life.
• Does not meet form, fit or function requirements.
• Any other situation of non-confirming goods as defined in section 7.2. of the General Terms and Conditions
of Purchase.

Defective material(s) may be identified by voestalpine during incoming inspection, production, packaging or at
voestalpine Polynorm van Niftrik / Plastics customer.

When a defect is identified, voestalpine Polynorm van Niftrik / Plastics will send a Quality Complaint including
information (if applicable) about:
• Part (description and article / part number).
• Quantity involved.
• Batch number.
• Production date.
• Description of the defect(s).
• Costs involved.

After receipt of the Quality Complaint voestalpine Polynorm van Niftrik / Plastics requires its supplier to take
immediate action. Using an systematic, team orientated problem solving method such as 8D or it’s equivalent.

All 8D or equivalent techniques must outline immediate containment action, root cause analysis, short and long
term corrective actions as well as the verifications of the preventative actions.
The root cause defines the cause of the defective product at voestalpine Polynorm van Niftrik / Plastics. The
immediate containment must be in place to be certain that products in transit, at voestalpine Polynorm van
Niftrik / Plastics and at the suppliers facility will meet the quality requirements.
The short term corrective action must outline actions taken to ensure that immediate production requirements
are met. This part of the report should be presented to voestalpine Polynorm van Niftrik / Plastics within 48
hours after receipt of the complaint.
The long term corrective actions must outline new activities and / or processes put in place to ensure the
problem and the root cause are addressed. This part of the report should be presented to voestalpine Polynorm
van Niftrik / Plastics within 10 working days after receipt of the complaint.
The preventive actions taken outlines system and process issues that have been corrected. Often this relates
to procedures that are changed to increase the review process to verify that previous corrective actions are
effective.
Verification shall clearly show in which way the final solution is verified.

All costs associated with a complaint are at the suppliers expense. In some occasions voestalpine Polynorm
van Niftrik / Plastics may decide to perform some short term actions themselves. The costs related to this
decision are also at the suppliers expense.
Costs associated with shipping, handling, processing, sorting / reworking, inspecting and replacing defective
supplies, including the costs of value added operations prior to the discovery of the non-conformance, as well
as third party inspection costs will be charged to, and paid by, the supplier. All costs related to man-hours,
machines and transportation will be calculated at the standard rates. Besides these costs, made for short term
solutions, there will also be the standard costs directly related to the Quality Complaint of € 200,-- for each
complaint.

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 7 Supplier Performance Requirements
To be effective voestalpine Polynorm van Niftrik / Plastics must build relationships with suppliers who can
consistently meet our requirements. voestalpine Polynorm van Niftrik / Plastics will give preference in
outsourcing and procurement to suppliers who help to minimize waste.

voestalpine Polynorm van Niftrik / Plastics has different systems to measure the supplier performance:
• Vendor Rating for all suppliers, excluding Mould Manufacturers.
• Mould Manufacturers Rating for mould suppliers.

The ratings are a continual way to evaluate suppliers quality and delivery performance. The purpose of the
ratings are:
• To recognise exceptional supplier performance.
• To promote and encourage improvement on performance issues.
• To provide objective data for use in supplier management and sourcing decisions.
• To identify continuous improvement issues.

7.1 Vendor Rating

Supplier quality and delivery performance are monitored regularly by the Purchasing Department of voestalpine
Polynorm van Niftrik / Plastics and summarised monthly for internal use and issued every quarter externally. In
case of an exceptionally disappointing performance, a supplier will be informed in the following month to
prevent repetition.

Basis of the Vendor Rating:

The supplier receives 100 points with each delivery and the applicable penalty points are deducted from the
100 points. Each supplier with less than 96 points, will be asked in writing, to state corrective and preventative
measures taken.
Suppliers with repeated bad performance, without substantial improvement, will be replaced by alternative
suppliers and removed from the list of qualified suppliers. The measurements also apply for suppliers dictated
to us by our customers after discussion with our customer.

Delivery:
voestalpine Polynorm van Niftrik / Plastics expects 100% on time full delivery of each of the order lines
ordered.

Delivery time
Every order line is requested for a specific date and needs to be delivered within an acceptable time window
around this date. When a delivery is made within this time window a score of 100 points is given for the delivery.
The time window, together with the penalty points, is illustrated in the table below:

number of too early too late

Working Days
1–5 5 10
6 – 10 10 20
11 or more 20 30

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Delivery Quantity
Every order line shows a requested quantity and needs to be delivered. When a delivery meets the requested
quantity exactly a score of 100 points is made. The percentages of deviating quantities together with the penalty
points is shown in the table below.

Quantity deviation % too much Quantity deviation % too little

0 – 4,99 % 0 0 – 0,99 % 5
5 – 7,49 % 5 1 – 2,99 % 10
7,5 – 9,99 % 10 3 – 4,99 % 15
10% or more 20 5 % or more 20

Quality of goods
All goods need to be delivered according to our quality standards as indicated per product. When goods show
any deviation voestalpine Polynorm van Niftrik / Plastics needs to investigate what the consequences are and
what percentile of the delivery it concerns. The costs incurred for the investigation, the consequences and
impediment to voestalpine Polynorm van Niftrik / Plastics / Plastics processes, involve penalty points as shown
in the table below.

Costs caused by quality deviations Penalty points

€ 0,00 - € 999,00 0
€ 1000,00 - € 4999,00 10
€ 5000,00 or more 20

When the delivered goods do not meet our quality standards, there are two options. First option the goods are
accepted with remarks, second option the goods are rejected. Both situations involve penalty points as shown
in the table below.

When the goods are rejected, the goods have to be picked up at a pre-agreed time. If the goods are not picked
up within the pre-agreed time, voestalpine Polynorm van Niftrik / Plastics will have the said items or parts
scrapped at the suppliers expense.

Quality Deviations Penalty points

Acceptance of goods with remarks 20
Rejection of goods 70

For the delivery score this means the action report must outline:
• The root cause analysis: This will define the reason for the deliveries arriving outside the defined delivery
window. The formal corrective action response may contain multiple root cause definitions to address
various reasons for missed delivery items.
• Corrective actions: this outlines all new activities and processes put in place to ensure the problem and
root causes are addressed.
• The preventive actions: this outlines system and process issues that have been corrected. Often this
relates to procedures that are changed to increase the review process to verify that previous corrective
actions are effective.
• Solution verified: The final solution must be verified.

This means that a summary of the remarks to the Quality Complaint(s) needs to be communicated within five
working days of the date of the vendor rating.

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7.2 Mould Manufacturers Rating
Supplier quality and delivery performance are monitored regularly by the Purchasing Department of voestalpine
Polynorm van Niftrik / Plastics. Quarterly the performances are summarised for internal use and every year for
external use. In case of an exceptionally disappointing performance a supplier will be informed immediately to
prevent repetition.

The periodical rating is an average, based on evaluations per mould delivered in the concerning period.
Different areas are taken in consideration like quality of the mould, precision, cycle time, failure percentage,
communication, support and price level.

The periodical performance of the moulder is divided into four categories:

• A: Outstanding
• B: Fair to good
• C: Average (room for improvement)
• D: Weak (immediate improvement is required)

Moulders with C or D ratings should inform the Purchasing Manager of voestalpine Polynorm van Niftrik /
Plastics of their corrective action plan.
The moulder rating is made in cooperation with our engineers, tooling engineers, production and purchasing.

8. International Material Data System (IMDS)

Supplier
IMDS has to be filled in by the supplier of voestalpine Polynorm van Niftrik / Plastics at the same time, or
before, the PSW is sent to voestalpine Polynorm van Niftrik / Plastics.

General introduction
In a joint venture project, the companies Audi, BMW, DaimlerChrysler, Ford Motor Company, General Motors,
Porsche, Volvo, VW and EDS formed the team “Material Data Sheet EDI” (EDI = Electronic Data Interchange)
based on using Information Technology (IT) to collect the required MDS data from a supplier.

In the future, every supplier of a product, because of national and international environmental legislation (for
example the EU directive on End-of life vehicles, hazardous material legislation etc.) maybe responsible for the
product for its entire life (operations, use, removal, disposal etc.). In addition to this, the supplier will have to
provide information about the material used in the product in order to extract the commonly used materials,
provide input for scientific analysis of the composition, in addition to classifying levels of danger related to the
material. This leads to the necessity of detailed knowledge about the composition of the materials used.

The concept was realised with the internet-based International Material Data System (IMDS) with a central
database maintained by EDS that allows the Automobile manufacturers and parts suppliers to standardise the
process and to enable efficient data collection (this concept supports just in time data collection).

Security
One of the car manufacturers basic requirements is the possibility to view and analyse all data of a material
data sheet (MDS) sent to them. It is important that a maximum amount of information is displayed and, at the
same time, maximum data security is required. The data needs to be available in an on-line system as well as
for the “data download” interface to off-line systems. In order to protect the material data sheet from
unauthorized access, data access is limited within the system and the system itself is protected from
unauthorized infiltration. Every participant has their own IMDS ID number to keep the information protected. er
The voestalpine Polynorm van Niftrik / Plastics company reference IMDS number is ID 18897.

For more information about IMDS look at: http://www.mdsystem.com/index.jsp.

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9. Certificates of analysis
It is the responsibility of the supplier to provide material certificates and / or inspection certificates that
demonstrate compliance with all performance specifications outlined in the purchasing specification. All testing
must be completed by an accredited and certified, ISO 17025, laboratory. The supplier is permitted to use an in-
house laboratory when the compliance of this laboratory has been demonstrated. Test specifications and
methods are outlined in the product specification.

All testing, material certification(s) and/or inspection certificates must be included with the PPAP submission. All
tests must be updated and concurrent with each engineering change and submitted with each change.
voestalpine Polynorm van Niftrik / Plastics also requires all material certification(s) and/or inspection certificates
and tests to be completed and updated as requested by voestalpine Polynorm van Niftrik / Plastics. Items
requested may include, but are not limited to: complete part lay-out, capability studies, material certification
and/or inspection certificates, performance tests results or measurement system analysis studies. This may be
as frequent as each lot submitted or may not need to be updated during the life of the program.

10. Logistical Requirements

10.1. Delivery:

Time Slot:
voestalpine Polynorm van Niftrik at Putte
Unloading is Monday to Thursday 08:00 hours to 16:00 hours.
Fridays until 14:00 hours.

voestalpine Polynorm Plastics at Roosendaal

Unloading is Monday to Friday 08:00 hours to 15:30 hours.

It’s possible and advisable to agree the timeslot on the day of delivery, this will speed up the unloading process.

Documentation:
Each shipment has to be accompanied by a delivery note with the following information:
• Article number
• Number of packages / Quantity per package / total quantity.
• Description of the goods with specific dimensions and gradations (dangerous goods etc).
• The lot numbers in the shipment, to ensure traceability.
• Order number voestalpine Polynorm van Niftrik / Plastics.
• Certificates of analyses for raw materials only.

Performance:
The delivery should take place within the time window as explained in the Vendor Rating. Concerning delivery
time, quantity and quality.

10.2. Packaging:
All goods to be delivered at voestalpine Polynorm van Niftrik / Plastics have to be packaged by the supplier in
such a way that the quality of the goods is guaranteed up to the point where the goods are used.

The supplier has to use environmental justifiable packaging materials according to the regulations of the
national and/or international authorities.

The supplier has to do their utmost to comply with the following points:
- Minimise the volume and quantity of used packaging materials, dealing with restrictions with respect to
safety, hygiene, etc.

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- Minimise the usage of packaging, which is environmentally unfriendly.
- (Of the used packaging) Maximise the usage of recycled packaging
- Design and use a packaging which is recyclable / returnable.
- Use, per article, a standard box measurement as agreed with the initial order

Dimensions / Finish / Quantities

As far as the goods allow, the supplier has to deliver on pallets with a dimension of 120*80 cm or 120*100 cm,
unless explicitly agreed upon otherwise.
Likewise the package(s) have to be constructed / manufactured in such a way that the packages can be
stacked. The supplier has to place fixed quantities in each package.
Small packages should not be heavier than 10 kg unless specified otherwise.

Product identification
Each package has to have a clear and readable product-label according to the ODETTE-specification and
contain the following information:
• Article code voestalpine Polynorm van Niftrik / Plastics.
• Quantity in the packaging unit as specified per article.
• Production date.
• Description of the goods with specific dimensions and gradations.
• Lot number(s).
• Expire Expiry date (if applicable)
• Format of ODETTE-labels as specified per article.

On packaging of dangerous goods, an extra label is required, with the following information:
• Full name of the product.
• Name of the supplier.
• UN mark if applicable.
• Dangerous goods symbols, such as risk- and safety warnings.
• Remark: one way or returnable.
• With 200 litre drums, liners are obliged to be used.

These labels (ODETTE and extra information) have to be attached to the short and long side of the package in
the lower right corner, unless otherwise specifically agreed.

Each package has to be accompanied by a delivery note with the following information:
• Article code voestalpine Polynorm van Niftrik / Plastics.
• Quantity in the unit as specified.
• Description of the goods with specific dimensions and gradations.
• The lot numbers in the shipment, to ensure traceability.
• Order number voestalpine Polynorm van Niftrik / Plastics .
• Certificates of analyses for raw materials only.

Returnable-packaging
In case a supplier delivers in returnable packing, the supplier has to organise, at his own expense, the return
freight of said packing, unless explicitly agreed upon otherwise.

10.3. Non-Conformity
If goods are not delivered conforming to these logistical requirements, this may lead to:
• Refusal of the shipment.
• Repackaging / re-labeling of the packaging by voestalpine Polynorm van Niftrik / Plastics at the suppliers
expense.
• Delay to the payment of the goods.

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Logistical Performance
If the logistical performance, shown in the supplier performance report, is structurally below the minimum, the
supplier will be requested to send a detailed action plan to solve the problems.
If necessary voestalpine Polynorm van Niftrik / Plastics will support the supplier during this process.

11. Environment

11.1 Forbidden substances

voestalpine Polynorm van Niftrik / Plastics list of forbidden and restricted substances is in compliance with the
list of Ford, yearly released as Ford’s WSS-M99P999-A1, Ford Restricted Substance Management Standard
(RSMS). This list goes beyond the Global Automotive Declarable Substances List (GADSL) (or VDA 232-101)
which only contains substances used in parts, and also contains substances which should be restricted in
processes. Both lists are reviewed yearly and GADSL is available via internet. (http://www.gadsl.org/)
Besides automotive applications voestalpine Polynorm van Niftrik / Plastics also supplies products for use in
electrical equipment. This means that the voestalpine Polynorm van Niftrik / Plastics list of substances forbidden
and restricted also is in compliance with RoHS (The EU directive on the Restriction of the Use of Certain
Hazardous Substances in Electrical and Electronic Equipment) and the EU Waste Electrical and Electronic
Equipment Directive (WEEE).

11.2 Scope and field of application

According to international environmental recommendations or requirements, restrictions have been introduced
with respect to the use of certain chemical substances. This standard lists those chemical substances, which
must not be used in voestalpine Polynorm van Niftrik / Plastics production processes, nor must they be
included in voestalpine Polynorm van Niftrik / Plastics products in unreacted form.
New products containing one or more of the chemical substances listed in this standard must not be put into
use. Phase-out plans with final date of use are required for those listed chemical substances, which have not
been fully phased out.
The prohibition refers to each deliberate use of the chemical substances specified in the standard. However,
the prohibition does not apply in those cases a chemical substance occurs in the form of impurities in a specific
product, that is, non-desired occurrence in very low concentrations, or when it is handled in small quantities by
trained staff at laboratories. Exceptions may also be made for chemical substances used in processes
controlled by legal requirements or safety regulations where it is not possible for voestalpine Polynorm van
Niftrik / Plastics exclusively to prohibit the use of the substance in question.

In situations where exceptions have to be made, special precautionary measures shall be taken to prevent
disadvantages on humans or the environment. Any exceptions shall be decided upon by voestalpine Polynorm
van Niftrik / Plastics based upon the above mentioned regulations.

11.3 Reach
REACH: Registration, Evaluation, Authorisation and restriction of Chemicals. REACH is the EU chemicals
legislation which has been in force since 1 June 2007. The aim of REACH is to protect human health and the
environment from exposure to chemicals.
REACH affects all industries. It is of key importance that all actors in the supply chain understand their duties
and perform necessary actions in a timely manner in order to avoid supply chain disruption.

Each supplier must confirm that they will operate accordingly Regulation EC 1907 / 2006.
They must also confirm that their delivered products and packaging as well as the preparations supplied are not
substances on the list of candidates in accordance with Article 59 (1) of Regulation (EC) No 1907/2006 (see
internet address of the European Chemicals Agency (ECHA) http://echa.europa.eu) or less than 0,1 percent
mass contained.
If future products, packaging and preparations in accordance with the above description be delivered (eg due to
additions to the list of candidates or because of deliveries of new products, etc.) we will be informed
immediately.

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 12. General Purchasing Conditions

12.1. DEFINITIONS
- The term "General Terms and Conditions" means the provisions contained in this document.

- The term "conforming goods" shall have the meaning assigned to it in Clause 7.1. of these General Terms
and Conditions.

- The term "goods" means all material objects to be delivered by the Supplier to voestalpine and, where
appropriate, work and services to be provided by the Supplier.

- The term "Information" shall have the meaning assigned to it in Clause 19. of these General Terms and
Conditions.

- The term "non conforming goods" shall have the meaning assigned to it in Clause 7.2. of these General
Terms and Conditions.

-The term "Purchase Contract" means any agreement concluded between voestalpine and the Supplier
for the supply of goods to voestalpine.

- The term "Supplier" means the person or legal entity which delivers goods to voestalpine in accordance with
and pursuant to a Purchase Contract.

- The term "Tools" shall have the meaning assigned to it in Clause 13. of these General Terms and
Conditions.

- "voestalpine" means voestalpine Polynorm van Niftrik B.V., with its statutory seat in Putte, The Netherlands
or voestalpine Polynorm Plastics B.V. with its statutory seat in Roosendaal, The Netherlands.

12.2. GENERAL PROVISIONS

12.2.1. These General Terms and Conditions apply to the legal relationship between voestalpine and the
Supplier and any additional terms explicitly agreed between the contracting parties.

12.2.2. The Supplier hereby agrees that any general terms and conditions of the Supplier shall not be
applicable, even if they were not rejected explicitly in any individual case. The provisions of these General
Terms and Conditions shall prevail over any inconsistent conditions or warranties or other terms contained or
referred to in any communication at any time by the Supplier in whatever form.

12.3. PURCHASE CONTRACT, QUOTATIONS, ORDERS ETC

12.3.1. Any Purchase Contract must exclusively be concluded and evidenced by either a contract signed by
duly authorised representatives of both parties, or by a written order of voestalpine in the format of the
voestalpine order form, in use at the time of the order, which shall be accepted by the Supplier in writing. An
order or offer for the conclusion of a Purchase Contract by voestalpine shall be deemed to be accepted if
Supplier does not object to such order or offer for the conclusion of a Purchase Contract within 5 working days
from receipt thereof.

12.3.2. The Purchase Contract can only be modified by the agreement of both Parties, confirmed in writing.

12.3.3. Any reference made to trade terms (such as EXW, DDP, etc.) is deemed to be made to the relevant
term of the Incoterms, published by the International Chamber of Commerce effective at the date of the
conclusion of the Purchase Contract.

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12.4. CANCELLATIONS
Unless otherwise agreed, voestalpine may terminate the Purchase Contract, in whole or in part, by notification
to the Supplier prior to the commencement of deliveries by the Supplier. Unless otherwise specified in the
notice such termination will be effective on the date the notice may reasonably be expected to be delivered.
voestalpine will upon the event of such termination solely pay the Supplier for raw materials and intermediary
goods,

a. which have reasonably been purchased by the Supplier specifically for the purpose of and irrevocably
allocated by the Supplier to the execution of the Purchase Contract (Work in Process) to complete quantities,
and

b. which have already been approved and released (in case of orders pursuant to delivery schedules) by
voestalpine at the effective date of the termination, and

c. which are not damaged or destroyed; and

d. which cannot be used by the Supplier to produce goods for itself or other customers.

12.5. PRICE AND PAYMENT

12.5.1. Unless otherwise agreed in writing, the price is firm, does not include VAT, and is not subject to any
price adjustment.

12.5.2. Payments for the supply of goods will only be due when invoiced to voestalpine with details of the goods
itemised and specified in accordance with the instructions of voestalpine.

12.5.3. Unless otherwise agreed in writing, payment of the price and any other sum due by voestalpine to the
Supplier shall be on open account and time of payment shall be 60 days after the invoice was received,
provided that the invoice may not be issued prior to the date of delivery of the goods.

12.5.4. Without prejudice to article 5.5, the amounts due shall, unless otherwise agreed, be transferred by
teletransmission or otherwise to the Supplier’s bank as communicated by the Supplier. voestalpine shall be
deemed to have performed its payment obligations when the respective sums due have been debited to
voestalpine’s bank account.

12.5.5. voestalpine is authorised to set off payments to the Supplier against the outstanding debts of the
Supplier to voestalpine.

12.5.6. Payment of the invoice of the Supplier shall not constitute or be interpreted as a recognition of the
correct performance of the Supplier of his obligations under a Purchase Contract.

12.6. DELIVERY AND TERMS OF DELIVERY

12.6.1. At the delivery date and time the Supplier must deliver the goods, hand over any documents relating to
them and transfer the property in the goods in compliance with the Purchase Contract. The Supplier warrants
that the goods delivered are free from any right, lien or claim of a third party. voestalpine is not obliged to
accept partial deliveries, unless otherwise agreed in writing.

12.6.2. If no other delivery terms are determined in the Purchase Contract, the Supplier shall place the goods at
voestalpine’s disposal at the plant address stated in the Purchase Contract, Delivered Duty Paid (DDP).

12.6.3. The Supplier agrees that time is of essence with regard to its performance under the Purchase Contract.
The Supplier shall deliver the goods at the date fixed in the Purchase Contract or within the period fixed or to be
determined in compliance with the Purchase Contract. Late deliveries may either be sent back to the Supplier
or be rendered into scrap and disposed of in any way voestalpine sees fit, at the expense and risk of the
Supplier, if and when the Supplier does not collect the deliveries within a reasonable period, this to be
determined by voestalpine at its sole discretion.

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12.6.4. The Supplier shall notify voestalpine in writing as soon as it becomes apparent that there is a risk the
Supplier will not be able to deliver the goods in conformity with the Purchase Contract. Late delivery will provide
full evidence of the default of the Supplier, without a notice of default being required.

12.6.5. Without prejudice to other rights remedies under the Purchase Contract and notably the right to full
recovery of all direct and indirect damages including charges or penalties, service costs, and costs for retrofit or
product recall campaigns and costs for production interruption at voestalpine or its customers, voestalpine is in
case of a delay in the delivery of goods entitled to claim a penalty equal to 10 %, but in any event at least EUR
450, or such other percentage of the purchase price of those goods for each complete week of delay as may be
agreed between voestalpine and the Supplier.

12.7. CONFORMITY AND CHARACTERISTICS

12.7.1. The goods delivered by the Supplier shall conform in all respects to the requirements described or
referred to in the Purchase Contract in particular with regard to the quantity, the quality and the description
foreseen in the Purchase Contract ("conforming goods").

12.7.2. The goods do not conform with the Purchase Contract ("non conforming goods"), unless they:

a. are fit for the purpose for which the goods of the same description would ordinarily be used, and

b.are fit for any particular purpose expressly or implicitly made known to the Supplier at the time of the
conclusion of the Purchase Contract, and

c. are in conformity with the standard specifications of the Supplier and possess the qualities of goods which
the Supplier has held out to voestalpine as a prototype, sample or model, and

d. are in conformity with the specifications, requirements, drawings, quality agreements or other information
provided by voestalpine to the Supplier, down to the smallest detail and with the highest possible degree of
perfection, and

e. are free from design, material and construction errors, toxic material, and

f. consist of first quality material and are “state of the art” at the time of each delivery, and

g. comply with any national, international and supranational legal rules, regulations, directives and other
governmental provisions regarding the goods, and

h. are accompanied with requisite clear written manuals, guidance notes, warnings and instructions as may be
necessary to ensure the proper and safe handling, use and storage of the goods by voestalpine or its
customers, including any necessary instructions and advise as to accident procedures and environmental
containment measures, and

i. do not breach any specific guarantee given by the Supplier, and

j. are supplied in accordance with procedures that comply with the requirements of ISO9000 or another similar

generally recognised system of quality assurance.

12.7.3. The Supplier undertakes to make sure it has asked and obtained all information from voestalpine in
order to be clearly informed about any particular use voestalpine wants to make of the goods to be supplied. If
the Supplier has reasons to doubt whether the technical specifications received by voestalpine are compatible
with the particular use voestalpine wants to make of the goods, it will notify voestalpine of this in writing timely
and prior to the beginning of the execution of a Purchase Contract.

12.7.4. The Supplier will promote continuous quality improvement in the design, manufacture, production and
distribution of the goods. The Supplier shall comply with the quality assurance processes, inspections and
standards specified by voestalpine in line with common practice in the industry.

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12.8. ACCEPTANCE
12.8.1. Supplier acknowledges, that voestalpine will not, inspect deliveries or the delivered goods on an
individual basis. voestalpine is however entitled to carry out representative acceptance tests with respect to the
goods. voestalpine will inform Supplier on request of the test methods and the selection criteria used, which will
be in line with common practise in the industry. The results of the acceptance tests will be binding with respect
to the assessment of the quantity and quality of the whole delivery.

12.8.2. An acknowledgement of receipt signed by voestalpine-employees or third parties commissioned to

transport the goods, will only be interpreted as an acceptance of external condition of the goods and shall not
constitute or be interpreted as a recognition of the conformity of the goods and shall in no event be deemed to
be a waiver of any rights of voestalpine under the Purchase Contract at any time.

12.8.3. If the goods are non conforming or if the above acceptance tests show that the goods, or a
representative part of the goods, fail to conform with the Purchase Contract, whole or part of the delivery may
be returned to the Supplier or modified by voestalpine each at the Supplier’s cost in the shortest possible time,
provided that in both instances the Supplier has been given prompt notice and reasonable opportunities to
effect modification or provide replacement of the non conforming goods. Alternatively voestalpine may reduce
the purchase price for the non conforming goods in order to reflect the reduction of value the non conforming
goods have for voestalpine due to their non conformity.

12.8.4. The Supplier commits to address repeated failures to conform with the Purchase Contract through an
improvement program, which shall be implemented in a timely manner and which will be communicated to
voestalpine immediately.

12.8.5. Deliveries of non conforming goods or goods that do not conform to the Purchase Contract, may either
be sent back to the Supplier or be rendered into scrap and disposed of in any way voestalpine sees fit, at the
expense and risk of the Supplier, if and when the Supplier does not collect the deliveries within a reasonable
period, this to be determined by voestalpine at its sole discretion.

12.9. WARRANTIES
12.9.1. Without prejudice to other remedies under the Purchase Contract, the Supplier warrants to voestalpine:

a. that the goods delivered will retain the characteristics required by clause 7.1. and 7.2. of these General
Terms and Conditions for a period of 5 years after delivery or for such longer period as may be agreed in the
Purchase Contract; and

b. that the Supplier will indemnify voestalpine for costs of repair, modification or replacement of non-conforming
goods during this period as well as for any direct or consequential damages which voestalpine may suffer from
the delivery of non-conforming goods by the Supplier, including charges or penalties, service costs, and costs
for retrofit or product recall campaigns and costs for production interruption at voestalpine or its customers.

12.9.2. The warranty set out above under 9.1 shall not be applicable if the Supplier proves or gives reasonable
evidence to the satisfaction of voestalpine that the defectiveness or the imperfection of the goods is the result of
ordinary wear and tear, incorrect assembly, fitting or maintenance or injudicious use.

12.10. PACKAGING, CARRIAGE, PASSING OF RISK

12.10.1. The Supplier shall pack the goods in compliance with the Purchase Contract and at all times in such a
manner that these are properly protected, clearly marked and labelled and that the goods can be loaded,
transported and unloaded in ordinary and safe manner.

12.10.2. If voestalpine so requests, the Supplier shall arrange at his own expense and risk the removal of
packaging materials after delivery.

12.10.3. If the Purchase Contract provides for delivery terms of the goods other than DDP and the Supplier is
bound to arrange the transportation of these goods, the transportation method proposed by Supplier has to be
approved by voestalpine.

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12.10.4. The Supplier undertakes to conclude and maintain sufficient insurance coverage in respect of the
transportation of the goods. The Supplier undertakes to assign its rights to payments under this policy to
voestalpine at its first request. If not agreed differently, the insurance will cover the costs of replacement of the
goods.

12.10.5. In any event, the risk does not pass to voestalpine until the goods are clearly identified at the place of
delivery according to the Purchase Contract, whether by markings on the goods, by shipping documents, or
otherwise.

12.11. CONTINUITY OF SUPPLY

12.11.1. If requested by voestalpine, Supplier will continue to supply goods to voestalpine for a period of at
least 15 years following the end of the regular assembly of goods by voestalpine Supplier shall maintain and
safeguard all quality, manufacturing and other relevant technical records pertaining to the goods during the
same period of at least 15 years and for the first three years of such period at the price payable for the goods
by the Supplier under the Purchase Contract at the end of the regular assembly of the goods by voestalpine.

12.11.2. Without prejudice to voestalpine’s other rights under the Purchase Contract, the Supplier shall
promptly send voestalpine written notice if the production of the goods is discontinued for any reason
sufficiently in advance of the expiration of the production so as to give voestalpine the opportunity to resource
supply in a timely and orderly manner and to make a single purchase and thus bring its stocks up to the levels
as voestalpine considers adequate. The price for such purchase will be settled in good faith, taking into account
all reasonable extra costs for voestalpine.

12.12. INFORMATION AND SITE INSPECTION

12.12.1. The Supplier shall allow voestalpine access to any drawings, specifications, electronic and technical
information concerning the goods that voestalpine may reasonably require. These documents and information
will not be considered confidential and may be used by voestalpine free of charge.

12.12.2. The Supplier guarantees that voestalpine may at any time inspect quality control aspects at every
place of production, including at the place of production of subcontractors of the Supplier.

12.13. OWNERSHIP TOOLS AND OTHER MEANS OF PRODUCTION

Tools and materials (including drawings, specifications, models, moulds, films, stamps, other audio, video and
information media, software and databases) ("Tools") owned by voestalpine and placed at the Supplier’s
disposal or made or purchased by the Supplier on the instructions and at the cost of voestalpine for the
production of the goods, shall at all times be and remain the property of voestalpine and may only be used for
the delivery of the goods to voestalpine in accordance with the Purchase Contract. The Supplier shall mark all
Tools made available to it by voestalpine as property of voestalpine or as property of any of voestalpine’s
customers as the case may be. The Supplier shall treat Tools as a good and responsible keeper and store them
in such a way that they may be easily identified. The Supplier shall conclude and maintain sufficient insurance
cover against loss and damage by fire etc. and theft. voestalpine shall at all times be entitled to inspect the
Tools on the Supplier’s premises or retrieve them or take them back free of charge.

12.14. INTELLECTUAL PROPERTY RIGHTS

12.14.1. The Supplier guarantees towards voestalpine, that the performance of the Purchase Contract does not
infringe any rights third parties may have under any national, supranational or international regulation in the
area of intellectual property, such as copyrights, design rights and patent rights, respectively the law of torts.

12.14.2. voestalpine shall, if it has contributed in any way to the relevant research and development process,
acquire the exclusive intellectual property rights that may be generated in the course of the performance of the
Purchase Contract by the Supplier. voestalpine will in any case be deemed to have contributed in the research
and development process when it has made available technical know how, specific R&D budgets or test
facilities.

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12.14.3. voestalpine will at all times remain the sole owner of any copyrights and other intellectual property
rights with respect to the specifications and other technical data it makes available to the Supplier.

12.15. FORCE MAJEURE

12.15.1. Acts of God, labour disputes, civil commotion, governmental or official actions and other non-
foreseeable, inescapable and serious events, which are of such a nature that realisation of the Purchase
Contract becomes impossible or becomes so difficult and/or disproportionately expensive for that party that
fulfilment or immediate fulfilment of the Purchase Contract can no longer reasonably be demanded, and which
are beyond that party’s control shall be deemed to be an event of force majeure and relieve the party affected
by such event of force majeure from its obligations under the Purchase Contract for the duration of the event of
force majeure.

12.15.2. A party seeking relief from its obligations based on the circumstances set forth in the former paragraph
shall, as soon as practicable after becoming aware of the impediment and its effects upon its ability to perform,
give notice to the other party of such impediment and its effects on his ability to perform. Notice shall also be
given when the event of force majeure ceases.

12.15.3. If the duration of the event of force majeure exceeds 2 weeks, either party shall be entitled to forthwith
terminate the Purchase Contract.

2.16. BREACH OF CONTRACT BY SUPPLIER

12.16.1. If the Supplier fails to perform any of its obligations under the Purchase Contract, voestalpine is,
without prejudice to any other rights under the law and without any reimbursement obligation to the Supplier,
entitled to:

a. forthwith terminate the Purchase Contract, wholly or partially or to notify the Supplier of the termination of the
Purchase Contract and the effective date of such termination, which may be selected by voestalpine in its sole
discretion; and/or

b. claim damages and costs in accordance with the provisions of the Purchase Contract including these
General Terms and Conditions.

16.2. In the event of a termination of the Purchase Contract, whether it is a premature termination or not, the
Supplier shall supply voestalpine at its request with all the goods ordered by voestalpine prior to the
termination, in accordance with the provisions of the Purchase Contract.

12.17. EARLY TERMINATION

12.17.1. Either Party may without any reimbursement obligation to the other party terminate the Purchase
Contract forthwith by notice in the event:

a. a party becomes insolvent, bankruptcy proceedings or similar reorganisation measures are initiated with
respect to a party,

b. an order is made or a resolution is passed for the winding up of a party,

c. a receiver or administrator or similar officer is appointed in respect of the Supplier or circumstances arise
which entitle the court or a creditor to appoint a receiver or manager or which entitle the court to issue a winding
up or administration order or if the Supplier takes or suffers any similar or analogous actions.
12.17.2. voestalpine may without any reimbursement obligation to the Supplier terminate the Purchase Contract
forthwith by notice in the event:

a. there is a change or rearrangement of control of the Supplier, or

b. any (private) advantage of any nature has been or is provided by the Supplier or any of his subordinates or
agents to any employee, representative or agent of voestalpine.

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c. that the goods are in the reasonable opinion of voestalpine no longer competitive in terms of price,
technology, design and quality with similar goods available to voestalpine and Supplier does not agree within 30
days after being notified by voestalpine of the non competitiveness of its goods to sell the goods at a
competitive price, or, if applicable, with comparable technology, design or quality.

12.17.3. voestalpine may at its option terminate all or any part of the Purchase Contract with a notice period of
3 months provided that upon such termination voestalpine will purchase all finished conforming goods, which
have been released by voestalpine and which are scheduled to be delivered until the effective date of such
termination and voestalpine will pay the Supplier for raw materials and intermediary goods,

a. which have reasonably been purchased by the Supplier specifically for the purpose of and irrevocably
allocated by the Supplier to the execution of the Purchase Contract (Work in Process) to complete quantities;
and

b. which have already been approved and released (in case of orders pursuant to delivery schedules) by
voestalpine at the effective date of the termination; and.

c. which are not damaged or destroyed; and

d. which cannot be used by the Supplier to produce goods for itself or other customers.

12.18. PRODUCT LIABILITY

12.18.1. The Supplier undertakes to fully indemnify and hold voestalpine harmless from and against all direct or
indirect damages (including lawyers fees and other expenses with respect to legal defence or the preparation
thereto) suffered or incurred by voestalpine if this is attributable in part or in whole to the fact that voestalpine is
held liable for personal injury and death and for damage to personal property, caused by, wholly or partly, a
defect in any good supplied to voestalpine under the Purchase Contract.

12.18.2. The Supplier shall conclude and maintain sufficient insurance cover against such product liability
claims. voestalpine will have the right to inspect this insurance policy. The Supplier undertakes to assign its
rights to payments under this policy to voestalpine at first request.

12.18.3. When it appears that the products sold by voestalpine to third parties contain defective goods supplied
by the Supplier and it may reasonably be assumed that these goods have at least partially contributed to the
fact that voestalpine has been held liable as referred to in clause 18.1., these goods shall be deemed to be the
sole cause of any defects in such products of voestalpine, unless the Supplier proves that voestalpine has
decisively contributed to the cause of the defect in those products.

12.18.4. The Supplier will promptly inform voestalpine of any information it has or may acquire which may bear
relevance on any defects in the delivered goods or on claims that may involve the product liability of
voestalpine.

12.19. CONFIDENTIALITY
All the information and documentation received by a party to the Purchase Contract in anticipation and in
pursuance of the Purchase Contracts ("Information"), shall be kept strictly confidential, shall solely be used to
the extent such use is necessary for the enforcement of its rights and the fulfilment of its obligations under the
Purchas Contract and shall not be disclosed to a third party without the written consent of both parties. This
confidentiality obligation does not apply to Information:

a. which before or at the time of receipt was already publicly accessible or which was already known to the
receiving party, or

b. which becomes publicly accessible otherwise than through any breach of the confidentiality obligations under
these General Terms and Conditions, or

c. which is disclosed to the receiving party on a non-confidentiality basis by any third party, without a breach of
any confidentiality obligation by such third party, or

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d. which the receiving party is required to disclose by any governmental agencies, courts of competent
jurisdictions or other official authorities in connection with any judicial or administrative proceeding. In such
cases, however, the receiving party shall, to the extent practicable in the circumstances, inform the other party
in advance of such disclosure.

12.20. SUB-CONTRACTING
The Supplier shall not subcontract any of its obligations under the Purchase Contract without the prior written
permission of voestalpine. The permission of voestalpine to subcontract any of its obligations under the
Purchase Contract shall not in any way alter the responsibilities of the Supplier under the Purchase Contract,
unless otherwise agreed in writing.

12.21 ASSIGNMENT
12.21.1. voestalpine is entitled to assign or otherwise transfer all or parts of its rights and obligations under the
Purchase Contract to any affiliated company, unless otherwise provided in the Purchase Contract.

12.21.2. The Supplier shall not assign or otherwise transfer all or parts of its rights and obligations under the
Purchase Contract to any third party without the prior written consent of voestalpine.

12.22. EDI
12.22.1. The Supplier will at the request of voestalpine establish and maintain an electronic data interchange
system, compatible with the relevant system in use by voestalpine. The Supplier will use this system if and
when required by voestalpine as main communication line with respect to the execution of the Purchase
Contract(s).

12.22.2. Orders, messages and all other information transferred to the other Party by means of electronic data
interchange may be regarded as the duly authorised and manifest will of this Party and will be handled in the
same manner as communications on paper.

12.22.3. The binary file retained by voestalpine, including any reproduction thereof by photographic, microfilm
or other means made in the regular course of voestalpine’s business, and any printout thereof, shall be
conclusive evidence of the transferred information.

12.23. SEVERABILITY, CONVERSION AND WAIVER

12.23.1. In the event that one or more of the provisions of these General Terms and Conditions, Purchase
Contracts and/or other agreements to which these General Terms and Conditions apply, are subsequently
declared invalid or unenforceable by court or administrative decisions, such invalidity or enforceability shall not
in any way affect the validity or enforceability of any other provisions of the General Terms and Conditions,
Purchase Contracts (and/or other agreements to which these General Terms and Conditions apply), except
those of which the invalidated or unenforceable provisions compromise an integral part or otherwise are clearly
inextricable from such other provisions. In the event that any provision of the General Terms and Conditions,
Purchase Contracts (and/or other agreements to which these General Terms and Conditions apply) shall be
deemed to be invalid or become invalid, voestalpine and the Supplier agree to substitute such provision by a
new provision which comes as close as possible to the original objective of the Parties.

12.23.2. No waiver, forbearance or failure by voestalpine of its rights to enforce any provision of the General
Terms and Conditions, the Purchase Contract (and/or other agreements to which these General Terms and
Conditions apply) shall constitute a waiver of its right to enforce such provision thereafter or to enforce any
other provision.

12.24. GOVERNING LAW, RESOLUTION OF DISPUTES

12.24.1. Each and every legal relationship between voestalpine and the Supplier shall be governed by the law
of the Netherlands.

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12.24.2. The contracts between voestalpine and the Supplier shall exclusively be governed and construed in
accordance with the laws of The Netherlands.

12.24.3. The UN Convention on Contracts for International Sale of Goods (CIGS, Vienna, 1980) shall not apply
to the Purchase Contract nor to these General Terms and Conditions.

12.24.4. All disputes, including interim injunction procedures, related to and/or arising from these General
Terms and Conditions, Purchase Contracts and/or other agreements to which these General Terms and
Conditions apply, shall be exclusively resolved by the competent court in Breda, the Netherlands. voestalpine
shall nevertheless be entitled to commence legal proceedings in any other competent court.

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 13 Additional Purchase Conditions for Mould manufacturers

13.1. Quotations/offers
The offer made to van voestalpine Polynorm van Niftrik / Plastics is valid for 6 months unless
otherwise agreed.
Both prices and terms from the mould manufacturer are considered fixed during this period.
Quotations are to be made by the mould manufacturer free of charge.
All documentation (drawings, sketches tapes and samples) provided by voestalpine Polynorm van
Niftrik / Plastics used to prepare the offer, should at all times be considered confidential and may not
be shown to any third party, without written permission of voestalpine Polynorm van Niftrik / Plastics.

All quotations must be in accordance with voestalpine Polynorm van Niftrik / Plastics request and should
include hotrunners, texture, trials (when possible for compression moulds), transportation of sample parts
and mould. Only quotations made on voestalpine Polynorm van Niftrik / Plastics Excel RFQ format will be
accepted and considered as valid. Deviations to voestalpine Polynorm van Niftrik / Plastics
Initial request must clearly be stated as remarks on the page “mould quotation” in the Excel RFQ
format .

13.2. Acceptance of additional purchase conditions for Mould manufacturers

The purchase order issued to the mould manufacturer, will be subject to all conditions mentioned in
this document. By acknowledgement from the mould manufacturer, these conditions are in force. The
general conditions of purchase from voestalpine Polynorm van Niftrik / Plastics, will also apply.
Separate conditions, other than mentioned in this document, can only be issued in writing and should
be confirmed by mould manufacturer and voestalpine Polynorm van Niftrik / Plastics.

13.3. Construction of the mould

Unless agreed otherwise, the following applies :
Only approved product-drawings and/or CAD files can be used for mould-design. We advise to
mention voestalpine Polynorm van Niftrik / Plastics CAD ID number on drawings.

All construction drawings will be made according to good workmanship, specifications and latest
Mouldstandard provided by voestalpine Polynorm van Niftrik or latest Compression Tools Manual
provided by voestalpine Polynorm Plastics bv. The construction has to be calculated for optimum
mould functions, maximum cooling with applicable subdivided circuits, technically the most favourable
method of injection able to produce impeccable products. A stable construction is required for
smooth, rework free, production at normal injection/press conditions based on specifications provided
by voestalpine Polynorm van Niftrik / Plastics and shot-guarantee negotiated.
Mould manufacturer will provide preliminary drawings of the mould-design for approval by voestalpine
Polynorm van Niftrik / Plastics, within two weeks upon receipt of the order with relevant data from
voestalpine Polynorm van Niftrik / Plastics. The design should clearly show all mould functions and
cooling.
The preliminary drawings should be mailed to the attention of the responsible tooling
manager/engineer of voestalpine Polynorm van Niftrik / Plastics. All comments on the design from
voestalpine Polynorm van Niftrik / Plastics will be discussed between the parties and all changes will
be implemented without delay.
Changes suggested by voestalpine Polynorm van Niftrik / Plastics will not relieve the mould
manufacturer of his responsibility towards the final mould construction, even if the construction is
made by a third party with voestalpine Polynorm van Niftrik / Plastics approval. The mould
manufacturer remains responsible for the mould construction at all times.
Upon approval of the preliminary drawings by voestalpine Polynorm van Niftrik / Plastics, the final
mould drawing should be issued as soon as possible, depending on the complexity of the mould the
delivery of final drawings must be agreed, but preferably not later than 3 weeks after approval of the
preliminary drawings.

13.4. Building the mould

When both CAD data sent by voestalpine Polynorm van Niftrik / Plastics and the mould-design are
clear and the preliminary mould drawing is approved by voestalpine Polynorm van Niftrik / Plastics,
building can start, according to the specifications provided by voestalpine Polynorm van Niftrik /

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 Plastics. Deviations from the specifications (steel, texture, hydraulics and hotrunners, etc) are not
allowed.
All standard items on the specifications should be purchased and will not be build by the mould
manufacturer.

13.4.1 Progress reporting.

Upon receipt of purchase order, the mould manufacturer shall make a first general planning, starting
from the issue-date of the preliminary drawings, buying steel, up to delivery of the first samples.
This should be communicated to voestalpine Polynorm van Niftrik / Plastics by email.
The schedule should be maintained at all times and can only be changed in agreement with
voestalpine Polynorm van Niftrik / Plastics. Any possible delay should be reported immediately to the
Project Engineer, Tooling Engineer and the Purchasing Manager (Stating the various reasons for this
delay in detail and which actions are taken to meet the original planning). Every two weeks the mould
manufacturer will report the status of the mould by sending a progress report with photo’s.
voestalpine Polynorm van Niftrik / Plastics may, at all times inspect the progress of the tooling in
mould manufacturer’s tool shop.

During the last month of the project, a weekly progress report is required. Report frequency may be
increased in case of critical planning and delays.

13.4.2 Modifications
All modifications suggested by voestalpine Polynorm van Niftrik / Plastics should be confirmed in
writing by the mould manufacturer describing in detail what the consequences will be for both price
and delivery-time of the mould. This information should be addressed to the responsible Project
Manager/Engineer, Tooling Manager/Engineer and the Purchasing Manager. Any technical or
reliability problems to be expected should be stated in writing by mould manufacturer.
Price-level of modifications must be in accordance with the agreed mould price or normal competitive
market prices.
Modifications can only be executed upon receipt of a written confirmation from voestalpine Polynorm
van Niftrik / Plastics. (By e-mail or official purchase order, depending on the total value of the
modification) Revised part drawings and/or CAD data will be provided by voestalpine Polynorm van
Niftrik / Plastics.

13.4.3 Samples/Testing
Upon the date agreed, mould manufacturer will test the mould and produce first samples in the
presence of voestalpine Polynorm van Niftrik / Plastics technicians in mould manufacturer’s plant or
at a nearby facility, chosen by the mould manufacturer and agreed by voestalpine Polynorm van
Niftrik / Plastics. The injection moulding machines used must have a state-of-the-art technical
capability.
In case there are no adequate test facilities nearby, testing the mould (compression or injection
moulding) may take place at our facility. This has to be agreed upon when placing the purchase
order.

Raw material for these trials will be provided by voestalpine Polynorm van Niftrik / Plastics.

Representative samples will be shipped to voestalpine Polynorm van Niftrik / Plastics free of charge
(DDP), together with a packing list mentioning at all times :

- Name of the product

- voestalpine Polynorm van Niftrik / Plastics mould-number
- Type and colour of raw material used.
- Quantity of samples, quantity of pallets, quantity of cartons, quantity of cartons per pallet,
dimensions and weights of cartons.
- voestalpine Polynorm van Niftrik / Plastics part number (If available)

Above mentioned items must also be stated on the invoice, together with the value and remark “No
commercial value, samples for approval”.

Each carton always must have clear visible labels with following information:
Consignees’ address, contact person and telephone number.

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 Shippers address, contact person and telephone number.
Pallets and cartons must be numbered together with total number of pallets and cartons (example:
Pallet 1 of total 2 pallets, carton 1 of total 5 cartons)

The samples shall be measured at voestalpine Polynorm van Niftrik / Plastics and/or mould
manufacturer. Samples and measurement data will be discussed with the end-customer. Once
approved by voestalpine Polynorm van Niftrik / Plastics a final test will take place at mould
manufacturer’s plant. The samples have to be packaged in such a way that the quality of the goods is
guaranteed up to the point where the goods are used.

The final test will consist of a non-stop simulated production-run of which the lot size depends on the
size of the product (in accordance with tool specifications, but at least 4 hours), and should be agreed
between voestalpine Polynorm van Niftrik / Plastics and mould manufacturer before the test takes
place.
From these final test, samples (amount in accordance with tool specifications) will also be shipped,
together with the mould, to voestalpine Polynorm van Niftrik / Plastics, DDP Putte / Roosendaal.

If voestalpine Polynorm van Niftrik / Plastics decides to have more samples to satisfy end-customer
needs, the freight-charges as well as the extra production costs will be borne by voestalpine
Polynorm van Niftrik / Plastics.

13.4.4 Shipment of the mould

Shipment demands:
The mould must be shipped free of charge (DDP) to voestalpine Polynorm van Niftrik / Plastics,
including transport insurance for the total value of the mould.
For intercontinental mouldmakers delivery CIF Rotterdam is allowed.

Packaging must be according international directives (e.g. ISPM certified wooden crates), if
applicable and competent for the complete transport (e.g. seaworthy) till delivery at voestalpine
Polynorm van Niftrik / Plastics bv.

We strongly advise for intercontinental transports (sea- and air freight) to use the services of Akomar
and its partners. Contact information:
Contact information Akomar Shipping and its partners

SEAFREIGHT AIRFREIGHT
THE NETHERLANDS SEAFREIGHT THE NETHERLANDS AIRFREIGHT:
Akomar Shipping BV Herfurth Aircargo - a division of Akomar Shipping BV
PO Box 286 Arlandabaan 1
2980 AG Ridderkerk 3045 AA Rotterdam-airport
Contact: Mr. Robert Jan van Wingerden Or P.O.Box 12101 3004 GC Rotterdam-airport
Phone : +31 180 441052 Mr. Rob van IJperen
Fax : +31 180418356 Phone : +31 10 4156761
Fax : +31 10 4152481
CHINA SEAFREIGHT: CHINA AIRFREIGHT:
Trans-China Logistics Co. Ltd Clasquin ( far east) Ltd.
Contact : Eva Luo Unit 2302-04, 23/F, broadway Centre
Phone : +86 21 65637363 93 Kwai Fuk Road, Kwai Chung, N.T.,Hong Kong.
Fax : +86 21 35011133 ( This office arranges also freight ex. Guangdong )
Address: Rm.2901 No.5 Hailun Road 88 Long, Phone : +852 2409 3322
Hongkou area, Shanghai, China
E-mail : market08@trans-china.com
HONG KONG SEAFREIGHT : HONG KONG AIRFREIGHT:
H & T International Transportation Ltd. Clasquin ( far east) Ltd.
Units 505, 5/F., China Merchants Building, Unit 2302-04, 23/F, broadway Centre
152-154 Connaught Road, Central, Hong 93 Kwai Fuk Road, Kwai Chung, N.T.,Hong Kong.
Kong. ( This office arranges also freight ex. Guangdong )
Phone : +852-2806 3392 Phone : +852 2409 3322
Fax : +852-2545 0575

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 MALAYSIA SEAFREIGHT : MALAYSIA AIRFREIGHT :
APP Global Logistics Consortium Sdn Bhd Clasquin Malaysia Sdn Bhd,
Contact : Sally Koo No. 26a, jalan Usj 4/9g
Phone : +603 - 8024 1791 47600 Subang jaya
Fax : +603 - 8024 3655 Petaling Jaya,
Selangor Darul Ehsan
Phone : +60 (3) 724 2886/ 724 8772
SINGAPORE SEA FREIGHT: SINGAPORE AIR FREIGHT
Furness International Pte Ltd Air Tiger Logistics (S) PTE LTD
No 10 Tanjong Penjuru 9 Airline Road
Singapore 609037 04-07 cargo Agents Building D
Contact : Anna Singapore, 819827
Phone : +65 6261 6697 Phone : +65 6542 1616
Fax : +65 6261 8790 Fax : +65 6545 7093

If not specified delivery must be LCL. In certain cases, which will be indicated by voestalpine
Polynorm van Niftrik / Plastics bv (e.g. urgency or large quantity of moulds) FCL delivery is required.

The unloading capacity at voestalpine Polynorm van Niftrik / Plastics bv requires different trailers or
containers, depending on the biggest single mould weight per delivery:
Up to 2500kg : unloading on the side of the trailer/container
From 2500kg to 10.000kg : unloading by crane which requires open top trailer/container
From 10.000kg and upwards: low bed trailer or open top container

The following documents and items should accompany the shipment :

- A complete set of all (mono and assembly) original

- mould drawings including all modifications (one set on CD ROM)
- Cooling schedules (one set)
- Hydraulic diagram (one set)
- Operating instructions (one set)
- Special Tool mounting or assembly equipment if applicable (one set)
- Certificate of steel used for construction
- Packing list (duplicate)
- Pro forma Invoice for custom purposes only (duplicate)
- Electrodes used
- The remainder of the raw material used at trials
- Lifting bars and eye-bolts
- Checklist in accordance with our mould standard

13.5. Acceptance of the mould

voestalpine Polynorm Van Niftrik will accept the mould by paying the remaining final 20% of the total
value of the mould (for payment terms see point 8 of this document). voestalpine Polynorm van Niftrik /
Plastics however finds that other materials or constructions, than specified in the purchase order/tool
specifications, are used in the mould or that items specified are missing, voestalpine Polynorm van Niftrik
/ Plastics will replace or purchase the parts or construction at the expense of the mould manufacturer.

13.6. Warranty
Mould manufacturer provides a warranty for the lifetime of the tooling, contingent upon proper use of
the tool in the application for which it was intended under normal production conditions. The amount
of shots during the lifetime of the tool is expressed in the term shot-guarantee. Shot-guarantee is the
guarantee from the mould manufacturer that all costs for necessary revisions, corrections and
replacement of mould parts , which are necessary for good functioning and producing of products
according specification of voestalpine Polynorm van Niftrik / Plastics, will be borne by the mould
manufacturer for the agreed amount of shots.
The shot-guarantee is indicated in our Request for Quotation and is agreed upon when placing the
purchase order.

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 The mould manufacturer further agrees to replace free of charge all mould parts (transport, labour
and travel/accommodation expenses will also be borne by mould manufacturer), that fail during
normal production, due to construction errors, use of inferior non specified materials.

The normal wear and tear, incorrect usage by abnormal loads, electrical or chemical influences and
the use of unfit equipment are excluded from this warranty.

For maintenance voestalpine Polynorm van Niftrik / Plastics will execute it’s internal maintenance
schedule which will be discussed during manufacturing of the mould. If the mould needs additional
maintenance by the mould manufacturer or third parties, this must be agreed between mould
manufacturer and voestalpine Polynorm van Niftrik / Plastics before delivery.

Situations that always apply to shot-guarantee are, but not limited to:
- Defects as a result of poor craftsmanship
- Defects that occur at disassembly of the mould
- Defects by poor construction
- Defects by poor material
- Any type of cracks
- Excessive wear
- Malfunctioning
- Malfunctioning or excessive wear of Hot Runners

13.7. Penalties
Mould manufacturer shall be held responsible if the agreed delivery time of both samples and
moulds are not met. The procedure as described in 4.1. of this chapter must therefore be strictly
applied to avoid late delivery. The penalty for late delivery is 1% (one percent) per calendar week of
the total value of the mould, with a maximum of 10% (ten percent)

In case the delivery is delayed due to negligence of the mould manufacturer and the end-customer
needs parts produced at the mould manufacturer’s site to avoid a production-stop, all costs (e.g.
transport, supervision, travel/accommodation expenses), including freight to Putte / Roosendaal,
Holland will be borne by the mould manufacturer.

Penalty for default of mould manufacturer

In case the delivered tooling proves to be unfit for production for reasons mentioned in article 6 of this
chapter (if needed to be confirmed by a third party) mould manufacturer will be charged with costs of
replacement of parts and transport as well as costs occurring from production-stop and end-
customers non-delivery claims such to be determined with mutual understanding.

13.8. Payment terms

voestalpine Polynorm van Niftrik / Plastics will apply following schedule :

30% Down payment with the written purchase order, against bank guarantee, 60 days after receipt of the
mould manufacturer’s invoice.
50% Upon acceptance of first samples and duly signed declaration Transfer of Ownership, 60 days after
receipt of mould manufacturer’s invoice.
20% Upon final acceptance of the mould which will be tested by voestalpine Polynorm Van Niftrik
within two weeks after receipt of the tool and is considered ready for production.
Payments within 60 days after receipt of accepted suppliers invoice.

Each original invoice, issued by the supplier, should have the following information :
- voestalpine Polynorm van Niftrik / Plastics order number
- voestalpine Polynorm van Niftrik / Plastics mould number and name of the mould.
- Indication of type of payment ( 1st 30%, 2nd 50%, and last 20%)
- Mould manufacturer’s bank information to ensure smooth payment.

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Enclosure

1 Supplier Questionnaire
SECTION I
Company name:
Address:
Zip code:
Telephone no: Fax no:
Email address:
Internet site:
Nature of product / service:
Number of employees:

SECTION II
QUALITY SYSTEM
Responsible Q.-officer:
Title:
Email address:
Reports to:
Title:

1. Is your company a quality registered firm? Yes No

If so, what certification does it concern:
What is the registration number of your certification:
2. Is your company a environmental (ISO 14001) registered firm? Yes No
If so, what is the registration number of your certification:
3. Does your company have any more recognised certifications? Yes No
If so, please describe details:

Next question only concerns not quality registered firms

4. Is your company tending to achieve a quality registration/certification? Yes No
If so, what is your deadline:
If question 1-2 have been answered with yes, continue at section IV and ignore section III and V.
If question 1 and 2 resulted in no, please answer also section III and V.
If the plant -where the products you deliver are produced- is located outside the EC, please also answer section
VI

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QUALITY SYSTEM (not certified)
SECTION III
A. Do you have a documented quality system ? Yes No
B. Do you have a written procedure for appraising suppliers and sub-contractors? Yes No
C. Do you have procedures for guarding the product identity?(article numbers etc.) Yes No
D. Are products traceable to the supplier / producer? Yes No
E. Do you maintain an inventory system and is cycle counting implemented? Yes No
F. Do you apply rotation (first in - first out) Yes No
G. Do you execute: - incoming inspections Yes No
- in process inspections Yes No
- final inspections Yes No
H. Are there procedures for inspection and on all measuring devices? Yes No
I. Are there procedures for the rejection of delivered goods ? Yes No
J Do you have procedures for redelivery and complaints of customers? Yes No
K. Are there procedures for stock keeping, and sending? Yes No
L. Are the following issues documented in a recognisable way?
1. Purchasing orders Yes No
2. Customer orders Yes No
3. Incoming goods Yes No
4. Product checks Yes No
5. Rejects, rejects appraisal and scrap Yes No
6. Inventory levels and control Yes No
7. Complaints of customers Yes No
8. Calibration of tools Yes No
9. Internal audits Yes No
10. Training Yes No
M. Do you deliver with a certificate of conformity, required by customers ? Yes No
N. Do you conduct internal audits on a regular basis ? Yes No
O. Do you conduct preventive maintenance on all your production machines
and tools? Yes No

-2-
SECTION IV
A. Do your production machines comply with directives concerning CE? Yes No
B. Does your company keep a contingency plan in case of calamities?
(Please arrange a copy for our files to be sent together with this questionnaire) Yes No
C. Which (MRP) planning system is used?
D. At what frequency do you update your planning? (machines and material)
E. Do you use EDI, what type of messages, and how is it organised ?
F. Is EDI used with your subcontractor ? Yes No
G. Do you have an adequate procedure in following up expected late deliveries
from your suppliers? Yes No
H. Do you have a warning system to inform customers of expected backorders? Yes No

I. Do you use Odette Barcode labels on delivered goods or are you planning to
implement such a system? Yes No
J. Do you measure your own delivery performance to your customers? Yes No

ENVIRONMENTAL SYSTEM (not certified)

SECTION V
A. Does your company have a documented environmental system? Yes No
B. Does your company comply with the most recent (national) environmental Yes No
legislation requirements (permits)?
C. Does your company produce a public environmental annual report? Yes No
If yes, would you be so kind to send a copy to voestalpine Polynorm Van Niftrik BV
D. Has your company ensured that every employee is informed of the Yes No
environmental permit prescriptions?
E. Is product development carried out within your company? Yes No
If yes, please answer the following questions:
1. In product development, do you look into possibilities for weight saving? Yes No
2. In product development, does your company take account of use of Yes No
materials?
3. In product development, does your company take account of the production Yes No
process to be used?
4. Does your company take account of the recyclability of the product in Yes No
product development?

-3-
F. If requested by customer, does your company look for alternatives to Yes No
environmental-burdensome substances and product materials?
G. Are Material Safety Data Sheets (MSDS’s) available at the workplace? Yes No
H. Do you use reusable/return packaging for supplied products? Yes No
I. Do you make suggestions to voestalpine Polynorm Van Niftrik BV, for Yes No
environmentally-friendly packaging?
J. Is your company attempting to achieve environmental-friendly production Yes No
methods?
K. Is your company looking for alternative methods of reuse to reduce waste in Yes No
general?
L. When selecting new production materials (substances), do you consider Yes No
environmental aspects?
M Do the products, your company delivers, comply to the latest national and Yes No
international statutory requirements and regulations in respect of occupational
health, safety and environment.

CORPORATE SOCIAL RESPONSIBILITY Applicable Y / N (outside EU always applicable)

SECTION VI
For each item below, please check the box if it is included in your policy or supporting rules and procedures

A. Labour

Freely chosen employment

No child labour

Working hours

Wages and benefits

Humane treatment

Non-discrimination

Freedom of association
(e.g., no forced, bonded, involuntary, or prison labour)
(e.g., no under-age workers, no hazardous duty for young workers)
(e.g., limits on maximum hours worked, mandatory days off)
(e.g., legal wages, overtime pay, clear information)
(e.g., no abuse, coercion, sexual harassment, or punishment)
(e.g., age, race, gender, religion, sexual or political orientation)
(e.g., labour unions, collective bargaining, open communication)

B. Ethics

Business integrity

No improper advantage

Disclosure of information

Intellectual property

Fair business practices

Protection of identity
C. Health and Safety

Occupational safety

Emergency preparedness

Occupational Injury/Illness

Industrial hygiene

Physically demanding work

Machine safeguarding

Living conditions
(e.g., no corruption, extortion, embezzlement, or falsification)
(e.g., no use of bribes or other means of gaining advantage)
(e.g., business activities, structure, financial situation)
(e.g., protect intellectual property rights of business partners)
(e.g., advertising and competition, safeguarding customer data)
(e.g., anonymity for workers reporting policy violations)
(e.g., control of hazardous conditions and potential accidents)
(e.g., planning, preparation, detection, and incident response)
(e.g., reporting, treatment, counseling, case management)
(e.g., control of exposure to chemicals and other agents)
(e.g., heavy lifting, prolonged repetitive or forceful tasks)
(e.g., physical guards, interlocks, and protective barriers)
(e.g., dormitory and canteen conditions, sanitation, safety)

-4-
Name: Date: / /

Signature: Title:

You are kindly requested to return this questionnaire, together with a copy of your certifications, prior to
delivery to:

voestalpine Polynorm Van Niftrik B.V.

attn. Purchasing Manager
P.O. Box 1,
4645 ZG PUTTE
THE NETHERLANDS
Fax: + 31/164/ 60 4105
e-mail: purchasing@voestalpine.com

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Enclosure

2 Supplier Acknowledgement of Receipt Form

We have received the voestalpine Polynorm van Niftrik / Plastics Supplier Requirements Manual, understand
and agree all contents and conditions outlined in this manual.

Supplier name

General Manager Date:

Controller Date:
Materials Manager Date:
Quality Manager Date:
Engineering Manager Date:
Production Manager Date:
Customer service Date:
Sales Manager Date:

Complete and return a copy of this form within 14 days after receipt to:

voestalpine Polynorm van Niftrik / Plastics B.V.

attn. Purchasing Manager
P.O. Box 1,
4645 ZG PUTTE
THE NETHERLANDS
Fax: + 31 (0) 164 - 60 41 05

If not returned, the purchasing orders will mention the fact that all goods / services supplied to voestalpine
Polynorm van Niftrik / Plastics are under these conditions and will be evaluated according to these conditions. If
anything does not correspond with the requirements there will be a delay or even a cancellation in payment.

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