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Chapter 1
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• Operations Management
• Why Study Operations Management?
• Production System Defined
• Operations as a Service
• Plan of This Book
• Historical Development of OM
• Current Issues in OM
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What is operation?
– The part of a business organization that is responsible for
producing goods or services
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Systematic Approach
to Org. Processes
Cross-Functional
Applications
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• Physical--manufacturing
• Locational--transportation
• Exchange--retailing
• Storage--warehousing
• Physiological--health care
• Informational--telecommunications
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Quality
Flexibility
Operations Speed
Management
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Problem Solving
Information
Operations Sales Support
Management
Field Support
2. Operations 3. Project
Strategy and Managemen
Competitiveness t
5. 6. Service
Manufacturing Products and IV. Planning and 11. Forecasting
Product & Process Design Controlling the
Process Des. Supply Chain
12. Aggregate
Planning
V. Revising
7. Quality the System
Managemen 13. Inventory 14. Materials
t Control Requirements
Planning
16. Consulting and 17.
Reengineering Synchronous
Manufacturing
& Theory of
Constraints
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• Electronic Commerce.
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MIS: Management
Information System
HRM: Human
Resources
Management
QA: Quality
Assurance
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Career Opportunities in OM
• Industrial engineer
• Operations manager
• Production manager
• Inventory manager
• Quality analyst and or Quality manager
• Production analyst
• And others
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End of Chapter 1
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