 AT THE POST OFFICE

 Customer care- Good afternoon, May I help you?

 Customer- Hello, I would like to mail this package.
 Customer care- Where is it going?
 Customer-It is going to California.
 Customer care- How would you like to send it?
 Customer-What are my choices?
 Customer care- We have priority overnight, Express post or Regular mail.
Regular mail doesn’t include tracking or insurance.
 Customer-What is the difference between the three?
 Customer care- It depends on how quickly you want the package arrive. Priority
and Express have guaranteed delivery. Regular mail doesn’t. Are you working
with a deadline?
 Customer-No, not really.
 Customer care- What are the contents? Does your package contain valuables
or perishable goods?
 Customer-No perishable items, but the package is of some value. It contain a
cashmere sweater I am sending to my sister.
 Customer care- Is it a gift?
 Customer- Yes.
 Customer care- You might want to consider insuring your package against loss
or damage. This is include with priority overnight, Express post along with
tracking and delivery confirmation.
 Customer- Yes, I would like to ensure the package. Delivery confirmation as well.
 Customer care- Then I would recommend the Express post. It’s more
economical than Priority. What is the value of your gift?
 Customer- Seventy-five dollars.
 Customer care- All right. Let me get this weighed and measured for you, then I
can determinate the cost. I’ll give you these customs forms to fill out in the
meantime. Fill out all the information required. You can do this at the side
counter. Pens are available.
 Customer- Great. Thanks for your help!

NorlyArchbold 2018