Object List

1) Case: CRM connets to ERP

Data wich has to be maintained in CRM.
(x = candiate):
- Organizational Model - Not necessary for migration
x Prospects - CRMXIF_PARTNER_* -- Role: BUP002
x Contacts - CRMXIF_PARTNER_* -- Role: BUP001
x Competitors - CRMXIF_PARTNER_* -- Role: CRM005
x(?) Attributes & Attribute Sets : Marketing (can range from very few to large) – Can also be
supported by CRMXIF_PARTNER_SAVE, but need to apply SAP Note 1081545 to update
the structure
x Ibase - CRMXIF_IBASE_SAVE
x Solution Database (Problems & Solutions) - CRMXIF_SOLUTION_SAVE and
CRMXIF_SYMPTOM_SAVE
x(?) Contracts - CRMXIF_ORDER_SAVE
x SLA - CRMXIF_ORDER_SAVE – No interface
x(?) Warranties – CRMXIF_PRODUCT_SAVE – Product type: 05 Warranty
x Qualifications : CRMXIF_PARTNER_*

2) CRM: CRM Standalone

all of the above and additionally,
x Customer CRMXIF_PARTNER_*
x Products (Material and Services) CRMXIF_PRODUCT_SAVE
x Conditions CRMXIF_COND_REC_COMPL_SAVE or CRMXIF_COND_REC_SLIM_SAVE
x Employees CRMXIF_PARTNER_SAVE – Role: BUP003

Interface List

CRMXIF_COUNTER_SAVE counters and readings

CRMXIF_COND_REC_COMPL_SAVE add/update condition records with scales
CRMXIF_COND_REC_SLIM_SAVE add/update condition records without scales
CRMXIF_IBASE_SAVE installed base
CRMXIF_BEA_DL_CRMB_SAVE billing document
CRMXIF_ORDER_SAVE sales order
CRMXIF_PARTNER_HIER_SAVE Business Partner Hierarchy
CRMXIF_PARTNER_REL_SAVE Business Partner Relationship
CRMXIF_PARTNER_SAVE Business Partner
CRMXIF_PRODUCT_SAVE Product
CRMXIF_PRODUCT_IP_SAVE Product IP
CRMXIF_SOLUTION_SAVE Solutions
CRMXIF_SYMPTOM_SAVE Symptoms
CRMXIF_INVOICE_SAVE Invoice

BP Role Title

000000 Business Partner (Gen.)

BBP000 Vendor
BBP001 Bidder
BBP002 Portal Provider
BBP003 Plant
BBP004 Purchasing Company
BEA001 Billing Unit
BUP001 Contact Person
BUP002 Prospect
 BUP003 Employee
BUP004 Organizational Unit
BUP005 Internet User
CRM000 Sold-To Party
CRM002 Ship-To Party
CRM003 Payer
CRM004 Bill-To Party
CRM005 Competitors
CRM006 Consumer
CRM007 Supplier
CRM008 Marketplace Customer
CRM010 Forwarding Agent
CRM013 Remanufacturer
FS0001 FS Max. No.
ISHDPT Doctor's Practice
ISHHSP Hospital
Health Insurance
ISHINS Provider
ISHMEM Member
ISHPAT Patient
ISHPHY Physician
ISM000 Sales Customer
ISM001 Retailer
ISM020 Media Customer
PRCONT Partner Contact
PRMP Channel Partners
WFDSVP WFD Service Provider
WFM001 Resource
Hospital/HealthCare
ZCRMHS Cente
ZCRMPH Physician
ZCUS10 ZCUS: Prospect
ZCXX10 ZCXX: Prospect
ZFSB02 Banking Prospect
Banking Customer
ZFSB03 Private
ZFSB04 Banking Customer Corp.
ZFSB05 Banking Contact Person

Table:

COMM_PRODUCT : Products
CRMC_T077D : customer account groups
CRMD_ORDERADM_H (for header) CRMD_ORDERADM_I (Item data)
CRMD_ORDERADM_H Business Transactions CRM
CRMD_ACTIVITY_H Activity
CRMD_OPPORT_H Opportunity
BUTOO : Customer details
BUT001 BP: General data II
BUT100 BP: Roles
BUT150 BP relationship: Attribute table (test
different
BUT_HIER_TREE Business Partner Group Hierarchy
CDBC_T_PRODUCTID Mapping: Product Id
CDBD_ORGMAN Business transaction - organizational unit -
set
COMC_PRODUCT General Product Settings
COMC_R3_FIELDS Assignment of R/3 material master fields to
CFOP
COMM_CATEGORY Category
COMM_CFGMAT Basic Data for Materials
COMM_HIERARCHY Category Hierarchy
COMP_TYPES Hierarchy Tool: Comparison Type Check
Table
CRMC_CPRICPROC Customer Pricing Procedures
SMOKVBEZ15 Assignment employees to positions

CRMMLSGUID: GUID entry (should match GUID in CRMPRLS)

CRMM_BUT_CUSTNO : Also GUID table (GUID here should match GUID in R/3
table CRMKUNNR)
SMOFSUBTAB : Mapping & Parameters
SMOFDSTAT : Download Monitor (R4AM1)
SMOFFILTAB : Filters (Should match filters in R3AC1 & R/3 Table CRMFILTAB)

SMOFOBJECT Definition of Objects for Download

SMOFOBJPAR Parent Objects of an Object in Table
SMOFPARSFA Middleware Parameter
SMOFQFIND Queue Finder Table for MW-Queue finder
SMOFTABLES Definition of Tables for Download

BUT000 : BP: General data

Contains Business Partner Number, Partner Category, Partner Type, First Name, Last
Name etc.

BUT020 BP: Addresses

BUT050 BP relationships/role definitions: General data
Contains Relationship, Partner Number (PARTNER1), Relationship Category
BUT051 BP Relationship: Contact Person Relationship
Similar to BUT050 , additionally contains Contact Person’s Address data
BUT0BK Business Partner: Bank Data & Details
BP Number, Bank Key, Bank Country Key, Bank Account Number
BNKA Bank Master Data
BUT100 BP: Roles
ADR2 Telephone Numbers (Business Address Services)
ADR6 SMTP Numbers (Business Address Services)
Contains Email – Id of the BP.
ADRC Addresses (Business Address Services)
BP’s Complete Address Details- City, Country, Post Code, District, Street, Title No
Etc
TSAD3T Table containing the Title text against a Title No.
COMM_PRODUCT Master Table for Product
CRMM_BUAG Master table for Business Agreement
CRMM_BUAG_H Header Data for Business Agreement such as Tax Category, Tax
Characteristic, Form key, Business Agreement Class. Data in this table correspond to
ISU CRMD_ORDERADM_H Contains the Header Information for a Business
Transaction.
Note:
1. It doesn’t store the Business Partner
responsible for the transaction. To
get the Partner No, link it with
CRM_ORDER_INDEX.
2. This table can be used for search
based on the Object Id(Business
Transaction No).
CRMD_CUSTOMER_H Additional Site Details at the Header Level of a Business
Transaction
CRMC_PROC_TYPE Master table Business Transaction Type
CRMC_PARTNER_FCT Definition of Partner Functions
SCPRIOT Priorities for Activities with priority text.
CRMC_PROC_TYPE_T Text for a transaction type
CRMC_ACT_OBJ_T Objective Number and Text for Activities
TJ30T All the status code and text
CRMC_PR_ASSIGN : Transaction Type and its Transaction Type Object.
IBIB : Installed Base/Ibase
IBIN : Installed Base Components

you want to use products in the loyalty scenario, in master data, assign category ID
LM_REWARD_CATEGORY to the product. You have also maintained attributes such
as points or miles for the set type REWARD_LOY_PRO in the product master data.
Then, in the Point Information assignment block, maintain the loyalty scenarios and
their respective values.

T-Code:

commpr01 Product Maintenance

297423 2006

SE19 Badi implementation

SE93 Transaction code check
smw01 workflow
Crm_Erms_mailforms Forms
SWDD ERMS Rule modler workflow
SE 18 BADi creation
SE19 Badi implementation
se11 tables
SE38 Functional module reports/fields display
se11 crmd_orderadm_h

SE16 TC
TSTC
SE93 Application Component - get there displayed all transaction codes for example crm-md-bp
CRMD_ORDER - creating marketing sales and service transactions
BP - BP
CRM_MKTPL FOR search campaigns deals
sost-transmissionRequest forms
scot -administration system status
CRM_UI_FRAME: Access BSP WD work bench

BP -Business Partner (Creation/View/Modification)

CIC0 -Customer Interaction Centre
CRMD_ORDER - CRM Transaction (Create/View/Modify)
SPRO - Configuration related settings
CRMD_CALL_LIST-Create/ Maintain Call list
IB51 / IB52 / IB53-Ibase Creation / Change / View
COMMPR01-Maintain Products
PPOSA_CRM-Display Organizational Model
SBDM-Bdoc maintenance
SMOEAC- Administration console – CRM Middleware
SMQ1,SMQ2 Queue monitoring transactions for inbound and outbound queues.
SMW01 Transaction for monitoring bdocs.

Work process overview SM66

CPU and memory consumption ST06
SAP memory and buffers ST02
Database performance counters ST04
Memory consumption per user SM04 (on each application server)
Table call statistics ST10
CPU & Memory Consumption on IPC Server OS07
CRM Inbound Queue SMQ2
CRM Outbound Queue SMQ
Monitor Load R3AM1
Define Request R3AR2
Run Request R3AR4
Request Business Partner CRMM_BUPA_MAP
Send Business Partner CRMM_BUPA_SEND
RFC statistics (client and server) ST03
Errors in transactional RFCs SM58
BDOC Statistics SMWMFLOW
Response time statistics ST03 & STAD
Error Tracking SMWP
Q-Out Scheduler SMQS
Q-In Scheduler SMQR
Bdoc Error Tracking SMW01 & SMW02
Short Dumps ST22
Admin Console SMOEAC
Process Overview SM50
User List AL08
Data Integrity Manager SDIMA

/ncrmd_order

TB003, TB003T (Roles)