Chapter 03
Differences in Culture
1. (p. 88) In today's world of global communications, rapid transportation and global markets,
cultural differences have ceased to exist.
FALSE
Difficulty: Medium
Difficulty: Medium
3. (p. 89) Values are abstract ideas about what a group believes to be right, good and desirable.
TRUE
Difficulty: Easy
Difficulty: Easy
5. (p. 89) A country is defined as a system of values and norms that are shared among a group of
people and that when taken together constitute a design for living.
FALSE
Difficulty: Easy
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Chapter 03 - Differences in Culture
6. (p. 89) People who violate folkways are considered to be evil or bad.
FALSE
Difficulty: Medium
Difficulty: Medium
8. (p. 90) The bow that is given by a Japanese business executive to another business executive
is an example of symbolic behavior.
TRUE
Difficulty: Medium
Difficulty: Medium
10. (p. 91) If a country is characterized as having a single homogenous culture, then its national
culture also is homogenous and not a mosaic of subcultures.
FALSE
Difficulty: Medium
11. (p. 91) The values and norms of a culture are evolutionary.
TRUE
Difficulty: Medium
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Chapter 03 - Differences in Culture
12. (p. 92) A society's social structure refers to its basic social organization.
TRUE
Difficulty: Easy
13. (p. 92) Individualism has led to a high degree of managerial mobility between companies
resulting in managers who have good general skills but lack company-specific experience.
TRUE
Difficulty: Medium
14. (p. 93) The emphasis on individualism in the U.S. may raise the costs of doing business due
to its adverse impact on managerial stability and cooperation.
TRUE
Difficulty: Medium
15. (p. 93) The group is the primary unit of organization in Western societies.
FALSE
Difficulty: Medium
16. (p. 93) As demonstrated by Japan, the primacy of the group is always beneficial.
FALSE
Difficulty: Medium
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Chapter 03 - Differences in Culture
17. (p. 94) The term social strata refers to the extent to which individuals can move out of the
strata into which they were born.
FALSE
Difficulty: Easy
18. (p. 94) The most rigid system of stratification is a class system.
FALSE
Difficulty: Easy
19. (p. 94) A caste system is a closed system of stratification in which social position is
determined by the family into which the person is born.
TRUE
Difficulty: Easy
20. (p. 94) A class system is a rigid form of social stratification in which the position a person
has by birth cannot be changed through his or her own achievements or luck.
FALSE
Difficulty: Easy
21. (p. 95) Historically, upward mobility could be achieved in a single generation in Britain.
FALSE
Difficulty: Medium
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Chapter 03 - Differences in Culture
Difficulty: Medium
23. (p. 96) An antagonistic relationship between management and labor classes may result in
higher costs of production.
TRUE
Difficulty: Medium
Difficulty: Hard
Difficulty: Medium
26. (p. 98) Several sociologists have argued that of the three main branches of Christianity—
Catholic, Orthodox and Protestant—the latter has the most important economic implications.
TRUE
Difficulty: Medium
27. (p. 98) Islam is the largest of the world's major religions.
FALSE
Difficulty: Medium
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Chapter 03 - Differences in Culture
28. (p. 99) Islam has roots in both Judaism and Christianity.
TRUE
Difficulty: Medium
29. (p. 100) Muslim countries are likely to be receptive to international business as long as those
businesses behave in a manner that is consistent with Islamic ethics.
TRUE
Difficulty: Medium
30. (p. 100) The protection of the right to private property is also embedded within Islam.
TRUE
Difficulty: Medium
31. (p. 102) A mudarabah contract banking method of Islamic banks is similar to a profit-sharing
scheme.
TRUE
Difficulty: Medium
32. (p. 102) Like Christianity and Islam, Hinduism's founding is also linked to a particular
person and it has an officially sanctioned sacred book.
FALSE
Difficulty: Medium
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Chapter 03 - Differences in Culture
33. (p. 104) Hindus perceive the pursuit of material well-being as making the attainment of
nirvana easier.
FALSE
Difficulty: Medium
34. (p. 104) Unlike Hinduism, Buddhism does not support the caste system.
TRUE
Difficulty: Easy
35. (p. 105) Guanxi is an important mechanism for building long-term business relationships and
getting business done in China.
TRUE
Difficulty: Medium
36. (p. 106-107) Since English is often thought of as the global language of business, it is not
important for an American business executive to learn foreign languages.
FALSE
Difficulty: Easy
Difficulty: Easy
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Chapter 03 - Differences in Culture
38. (p. 108) Hofstede's power distance dimension focused on how a society deals with the fact
that people are unequal in physical and intellectual capabilities.
TRUE
Difficulty: Easy
39. (p. 110) Culture is a constant; it does not evolve over time.
FALSE
Difficulty: Medium
40. (p. 112) Cultural change is unidirectional, with national cultures converging toward some
homogenous global entity.
FALSE
Difficulty: Medium
41. (p. 88) During the 1960s and 1970s, class divisions in _____ raised the cost of doing
business there, relative to other European countries.
A. Great Britain
B. Switzerland
C. Norway
D. Germany
Difficulty: Hard
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Chapter 03 - Differences in Culture
42. (p. 88) Which of the following is not true regarding culture?
A. Culture is static
B. Culture is evolving
C. It is a system of values and norms that are shared among a group of people
D. It involves the knowledge and beliefs of people
Difficulty: Easy
43. (p. 89) _____ is/are best defined as shared assumptions about how things ought to be.
A. Norms
B. Values
C. Society
D. Culture
Difficulty: Easy
44. (p. 89) The system of values and norms that are shared among a group of people and that
when taken together constitute a design for living best defines
A. Society
B. Value systems
C. Principles
D. Culture
Difficulty: Easy
45. (p. 89) Social rules and guidelines that prescribe appropriate behavior in particular situations
are best described as
A. Norms
B. Values
C. Culture
D. Society
Difficulty: Easy
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Chapter 03 - Differences in Culture
46. (p. 89) A group of people who share a common set of values and norms form a
A. Culture
B. Society
C. Country
D. Caste
Difficulty: Easy
47. (p. 89) _____ are the routine conventions of everyday life.
A. Folkways
B. Mores
C. Rites
D. Beliefs
Difficulty: Easy
48. (p. 89) _____ are social conventions concerning things such as the appropriate dress code in
a particular situation, good social manners, eating with the correct utensils, neighborly
behavior and the like.
A. Values
B. Beliefs
C. Mores
D. Folkways
Difficulty: Medium
49. (p. 90) An act, as simple as shaking hands when meeting new people is an example of
A. Values
B. Symbolic behavior
C. Mores
D. Social stratification
Difficulty: Medium
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Chapter 03 - Differences in Culture
50. (p. 90) A Japanese executive's ritual of presenting a business card to a foreign business
executive is an example of
A. Mores
B. Values
C. Attitudes
D. Folkways
Difficulty: Medium
Difficulty: Easy
52. (p. 91) Which of the following statement about values and norms of a culture is not true?
A. The values and norms of a society do not emerge fully formed
B. They are the evolutionary product of a number of factors
C. They are influenced by social structure and religion
D. They do not influence social structure and religion
Difficulty: Hard
53. (p. 92) The social organization of Western society tends to emphasize on
A. A group orientation
B. The family
C. Individual achievement
D. Work groups
Difficulty: Medium
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Chapter 03 - Differences in Culture
54. (p. 92) The emphasis on individualism in the U.S. results in all of the following
disadvantages except
A. Managers tend to develop good general skills but lack the company-specific experience
B. Difficulty in building teams within an organization to perform collective tasks
C. Executives are not exposed to different ways of doing business
D. Difficulty to achieve cooperation both within a company and between companies
Difficulty: Medium
55. (p. 93) A central value of Japanese culture is the importance attached to
A. The individual
B. Group membership
C. Individual achievement
D. Personal accomplishments
Difficulty: Easy
56. (p. 93) It has been argued that the success of Japanese enterprises in the global economy has
been based partly all of the following except
A. The diffusion of self-managing work teams
B. The close cooperation among different functions within Japanese companies
C. The high degree of managerial mobility between companies
D. The cooperation between a company and its suppliers on issues such as design, quality
control and inventory reduction
Difficulty: Hard
57. (p. 94) Which of the following refers to the extent to which individuals can move out of the
strata into which they are born?
A. Caste stratification
B. Class system
C. Social mobility
D. Individual potential
Difficulty: Easy
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Chapter 03 - Differences in Culture
58. (p. 94) A _____ is a closed system of stratification in which social position is determined by
the family into which a person is born and change in that position is usually not possible
during an individual's lifetime.
A. Caste system
B. Class system
C. Social system
D. Culture system
Difficulty: Easy
59. (p. 94) This is a less rigid form of social stratification in which social mobility is possible.
A. Social system
B. Caste system
C. Cultural system
D. Class system
Difficulty: Easy
60. (p. 94) These strata are typically defined on the basis of characteristics such as family
background, occupation and income.
A. Demographic strata
B. Economic strata
C. Social strata
D. Cultural strata
Difficulty: Medium
Difficulty: Medium
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Chapter 03 - Differences in Culture
62. (p. 95) A condition where people tend to perceive themselves in terms of their class
background and this shapes their relationships with members of other classes is known as
A. Economic classification
B. Social mobility
C. Class mobility
D. Class consciousness
Difficulty: Medium
63. (p. 95) _____ has been played out in British society in the traditional hostility between-
upper-middle class managers and their working class employees.
A. Class consciousness
B. Cultural unity
C. Social awareness
D. Category mindfulness
Difficulty: Medium
Difficulty: Hard
65. (p. 95) The emergence of class-consciousness in Great Britain can be attributed to
A. The relative lack of class mobility
B. A high degree of social mobility
C. An extreme emphasis on individualism
D. Most of the population perceiving itself to be middle class
Difficulty: Medium
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Chapter 03 - Differences in Culture
Difficulty: Hard
Difficulty: Easy
Difficulty: Easy
Difficulty: Easy
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Chapter 03 - Differences in Culture
70. (p. 96) _____ is the most widely practiced religion in the world.
A. Christianity
B. Islam
C. Hinduism
D. Buddhism
Difficulty: Medium
Difficulty: Medium
72. (p. 98) According to sociologists which of the following branches of Christianity has the
most important economic implications?
A. Catholic
B. Orthodox
C. Protestant
D. Mormon
Difficulty: Hard
73. (p. 98) Identify the sociologist who made a connection between Protestant ethics and "the
spirit of capitalism" that has since become famous.
A. Paul Massing
B. Max Weber
C. Franz Oppenheimer
D. Francis Galton
Difficulty: Easy
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Chapter 03 - Differences in Culture
Difficulty: Medium
75. (p. 100) According to Islam, those who hold property are regarded as
A. Trustees
B. Owners
C. Tenants
D. Speculators
Difficulty: Medium
76. (p. 102) This is an Islamic banking method where banks lend money to a business and rather
than charging that business interest on the loan, they take a share in the profits that are derived
from the investment.
A. Mudarabah
B. Murabaha
C. Maysir
D. Mudarib
Difficulty: Hard
77. (p. 102) Which Islamic banking method is the most widely used among the world's Islamic
banks, primarily because it is the easiest to implement?
A. Mudarib
B. Murabaha
C. Maysir
D. Mudarabah
Difficulty: Hard
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Chapter 03 - Differences in Culture
78. (p. 102) According to _____ the way to achieve nirvana is to lead a severe ascetic lifestyle of
material and physical self-denial, devoting life to a spiritual rather than material quest.
A. Buddhism
B. Hinduism
C. Confucianism
D. Islam
Difficulty: Medium
Difficulty: Medium
80. (p. 104) Identify the incorrect statement pertaining to the caste system in India.
A. It was supported by Hinduism
B. Traditionally mobility between castes within an individual's lifetime was not possible
C. It has been completely uprooted from the country's social life
D. It has been abolished in India
Difficulty: Hard
Difficulty: Medium
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Chapter 03 - Differences in Culture
Difficulty: Medium
83. (p. 105) Three values central to the Confucian system of ethics have very important
economic implications. Which of these is not one among them?
A. Loyalty
B. Rule-based law
C. Reciprocal obligations
D. Honesty in dealings with others
Difficulty: Medium
84. (p. 106) While _____ is the mother tongue of the largest number of people in the world, the
most widely spoken language is
A. Spanish; Chinese
B. English; Hindi
C. Hindi; Spanish
D. Chinese; English
Difficulty: Medium
85. (p. 108) The _____ dimension of Hofstede's study explores how a society deals with the fact
that people are unequal in physical and intellectual capabilities.
A. Power distance
B. Individualism vs. collectivism
C. Uncertainty avoidance
D. Masculinity vs. femininity
Difficulty: Easy
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Chapter 03 - Differences in Culture
86. (p. 108) The individualism vs. collectivism dimension of Hofstede's study explored
A. The extent to which different cultures socialized their members into accepting ambiguous
situations and tolerating uncertainty
B. The relationship between gender and work roles
C. How a society deals with the fact that people are unequal in physical and intellectual
capabilities
D. The relationship between the individual and his or her fellows
Difficulty: Easy
Difficulty: Easy
Difficulty: Easy
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Chapter 03 - Differences in Culture
Difficulty: Easy
90. (p. 113) The belief in the superiority of one's own culture is known as
A. Ethnocentrism
B. Egocentrism
C. Polycentrism
D. Theocentricism
Difficulty: Easy
Essay Questions
91. (p. 89) Explain the role of values and norms in culture.
Values or abstract ideas about what a group believes to be good, right and desirable, form the
bedrock of culture. Norms are the social rules and guidelines that prescribe appropriate
behavior in a particular situation. Culture can be defined as a system of values and norms that
are shared among a group of people and that when taken together constitute a design for
living.
Difficulty: Easy
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Chapter 03 - Differences in Culture
Folkways are the routine conventions of everyday life. Generally, folkways are actions of
little moral significance. Folkways include rituals and symbolic behavior. In contrasts, mores
are norms that are seen as central to the functioning of a society and to its social life. Mores
have much greater significance than folkways. Accordingly, violating mores can bring serious
retribution.
Difficulty: Medium
93. (p. 90) Discuss the relationship between society and the nation-state.
There is not a strict one-to-one correspondence between a society and a nation-state. Nation-
states are political creations that may contain a single culture or several cultures. While it is
possible to talk about cultures at different levels, for example, an "American society" and
"American culture," it is important to recognize there are several societies within America,
each with its own culture. The relationship between culture and country is often ambiguous.
One cannot always characterize a country as having a single homogenous culture and that the
national culture is typically a mosaic of subcultures.
Difficulty: Medium
The values and norms of a culture do not emerge fully formed. They are the evolutionary
product of political philosophy, economic philosophy, education, language, social structure
and religion.
Difficulty: Easy
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Chapter 03 - Differences in Culture
95. (p. 92-93) Discuss the effect of the emphasis on individual performance that exists in many
Western societies.
The emphasis on individual performance in many Western societies has both beneficial and
harmful aspects. For example, America's emphasis on individual performance has resulted in
a high level of entrepreneurial activity and the development of new products and new ways of
doing things. However, because individualism finds expression in a high degree of managerial
mobility between companies, the U.S. has many managers who have good general skills but
lack the knowledge, experience and network contacts that come with years of working in the
same company. In addition, because individuals are always competing with each other, it may
be difficult to build teams within an organization to perform collective tasks. In general, the
emphasis on individualism in the U.S., while helping to create a dynamic entrepreneurial
economy, may raise the costs of doing business due to its adverse impact on managerial
stability and cooperation.
Difficulty: Hard
All societies are stratified on a hierarchical basis into social categories or social strata. Social
strata are typically defined on the basis of characteristics such as family background,
occupation and income. Individuals born into the top of a social hierarchy tend to have better
life chances than individuals born into a lower stratum. While all societies are stratified to
some degree they differ from each other with regard to the degree of mobility between social
strata and with regard to the significance attached to social strata in business contexts.
Difficulty: Medium
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Chapter 03 - Differences in Culture
97. (p. 94) What is the difference between a caste system and a class system?
Difficulty: Medium
98. (p. 95-96) Discuss why the stratification of a society is important to business.
Difficulty: Hard
99. (p. 96) What is the connection between religion and ethical systems?
Ethical systems are a set of moral principles or values, that are used to guide and shape
behavior. Most of the world's ethical systems are the product of religions. Therefore, there are
Christian ethics and Islamic ethics. There are four dominant religions in the world,
Christianity, Islam, Hinduism and Buddhism. The relationship among religion, ethics and
society is subtle and complex.
The authors make the point that while it is important to use caution when making
generalizations about the relationship between religion, ethics and business, there is recent
research that suggests that strong religious beliefs have a positive impact on economic growth
rates.
Difficulty: Medium
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Chapter 03 - Differences in Culture
100. (p. 98) Discuss the ideas of Max Weber. What is the Protestant work ethic? Why is it
important to the world economy?
Max Weber was a German sociologist who, in 1904, made the connection between Protestant
ethics and "the spirit of capitalism." According to Weber, there was a relationship between
Protestantism and the emergence of modern capitalism. Weber suggested that the Protestant
value system that emphasized the importance of hard work, wealth creation and frugality was
needed to facilitate the development of capitalism.
Thus, Weber coined the term "Protestant work ethic" to denote the tendency on the part of
Protestants to work hard and accumulate wealth, which are the underpinnings of capitalism.
Difficulty: Medium
The Koran establishes some explicit economic principles, many of which are pro-free
enterprise. The Koran supports free enterprise and earning a legitimate profit through trade
and commerce, as well as the protection of the right to private property. However, Islam is
critical of those who earn profit through the exploitation of others. Islam stresses the
importance of living up to contractual obligations, of keeping one's word and of abstaining
from deception.
Difficulty: Medium
According to Max Weber, Hindus do not encourage the kind of entrepreneurial activity in
pursuit of wealth creation that can be found in Protestantism. Weber notes that traditional
Hindu values emphasize that individuals should not be judged by their material achievements,
but by their spiritual achievements. But one must be careful not to read too much into Weber's
arguments. Modern India is a very dynamic entrepreneurial society and millions of hard-
working entrepreneurs form the economic backbone of the country's rapidly growing
economy.
Difficulty: Medium
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Chapter 03 - Differences in Culture
103. (p. 105-106) Consider the influence of Confucian ethics on the economies of China, Japan,
South Korea and Taiwan.
It has been suggested that the economic success of China, Japan, South Korea and Taiwan,
may be due, in part, to the influence of Confucian ethics on the culture in those countries.
Three values that are central to the Confucian system of ethics are of particular note: loyalty,
reciprocal obligations and honesty in dealing with others. In fact, the notion of guanxi or
business relationships, which permeates business dealings in the region, revolves around the
three values. For example, it has been suggested that the close ties between the auto
companies and their suppliers in Japan are facilitated by a combination of trust and reciprocal
obligations.
Difficulty: Medium
104. (p. 106-107) Discuss the spoken language. Which is the most spoken language in the world?
What language is used in business? Is it important to learn a foreign language?
Language does far more than just enable people to communicate with each other. The nature
of a language also structures the way we perceive the world. Chinese is the mother tongue of
the largest number of people in the world, followed by English and Hindi. However, the most
widely spoken language in the world is English, followed by French, Spanish and Chinese.
English is increasingly known as the language of business. Therefore, even when a business
meeting does not involve native English speakers, English is likely to be spoken. Learning a
foreign language is still very important for native English speakers because doing so can build
rapport and help a company avoid costly translation blunders.
Difficulty: Medium
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Chapter 03 - Differences in Culture
105. (p. 107) Consider the importance of unspoken language. Why is it important to be familiar
with the unspoken language of another culture?
Unspoken language refers to nonverbal communication. We all communicate with each other
by a host of nonverbal cues. The raising of eyebrows, for example, is a sign of recognition in
most cultures, while a smile is a sign of joy. Many nonverbal cues, however, are culturally
bound. A failure to understand the nonverbal cues of another culture can lead to a failure to
communicate. For example, making a circle with the thumb and forefinger is a friendly
gesture in the United States, but it is a vulgar gesture in Greece and Turkey.
Personal space is another part of unspoken language.
Difficulty: Medium
106. (p. 107-108) Why is the role of education in a culture important to international companies?
Difficulty: Medium
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Chapter 03 - Differences in Culture
107. (p. 108-109) Describe the four dimensions of culture as identified by Geert Hofstede.
Geert Hofstede identified four dimensions that he claimed summarized the differences
between different cultures. According to Hofstede, the power distance dimension focused on
how a society deals with the fact that people are unequal in physical and intellectual
capabilities. The second dimension identified by Hofstede, individualism vs. collectivism,
focused on the relationship between the individual and his or her fellows. Hofstede's third
dimension, uncertainty avoidance, measured the extent to which different cultures socialize
their members into accepting ambiguous situations and tolerating uncertainty. Finally,
Hofstede's fourth dimension, masculinity vs. femininity, examined the relationship between
gender and work roles.
Difficulty: Medium
Hofstede's research has been criticized on a number of points. First, Hofstede assumes there is
a one-to-one correspondence between culture and the nation state. Second, the research may
have been culturally bound. Third, Hofstede's informants worked not only within a single
industry, but within one company. Finally, because cultures evolve, Hofstede's research,
which was conducted in the 1960s and 1970s, may not be as relevant today.
Difficulty: Medium
109. (p. 110) Discuss Confucian dynamism. Explore the debate over whether Confucian
dynamism is good for an economy.
The notion of Confucian dynamism or long –term orientation, was added to Hofstede's model
of culture to capture attitudes toward s time, persistence, ordering by status, protection of
face, respect for tradition and reciprocation of gifts and favors. East Asian countries such as
Japan, Hong Kong and Thailand scored high on Confucian dynamism, while countries such as
the U.S. and Canada scored low. Hofstede hypothesized that being Confucian was good for
economic growth, however other experts have questioned this hypothesis, noting that
countries that score low of Confucian dynamism have also achieved high growth rates.
Difficulty: Hard
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Chapter 03 - Differences in Culture
110. (p. 111-112) Economic advancement and globalization are prompting societal change.
Discuss this statement.
Several studies have shown that economic advancement and globalization are important
factors in societal change. There is evidence that economic progress is accompanied by a shift
away from collectivism toward individualism. In Japan for example, the model Japanese
"salaryman" is disappearing as a new generation of office workers act more like Westerners.
Similarly, advancements in transportation and communications technologies combined with a
dramatic increase in trade and global corporations are creating conditions for the merging of
cultures.
The culture of societies may also change as they become richer because economic progress
affects a number of other factors, which in turn influence culture.
Difficulty: Hard
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