A study on customers’ satisfaction towards Saravana Selvarethinam store in Madurai

1. Name:
2. Gender: Male ( ) Female ( )
3. Marital status: Married ( ) Single ( )
4. Age: Below 20 yrs () 20 – 30yrs () 30-40yrs () 40-50yrs () Above 50 years ()
5. Education: Schooling () UG () PG () Others ()
6. Occupation: Private employee () Government () Self employment () Business () Others ()
7. Income: below Rs.10000 () 10000-20000 () 20000-30000 () Above Rs.30,000 ()
8. Residence: Urban ( ) Rural ( )
9. Your Frequency of the visit to the store:
Daily ( ) Once in a week () once in a month () Occasionally () Rarely ()
10. Kindly give your satisfaction level towards the following items:

Items HS S N DS HDS
Product variety
Availability of Products
Latest Fashion Products
Display of products
Price of the products
Sales promotion schemes
Fast billing
Credit & Debit Card Accessibility
Door delivery facility
Store Design
Enough space for shopping
Sales people are helpful
Sales people are courteous
Food Court
Good environment of the store
Store Location
Parking Facilities
Trolly/lift/escalators

11. Give your overall satisfaction level towards saravana store.

Highly satisfied ( ) Satisfied ( ) Neuteral ( ) Dissatisfied ( ) Highly Dissatisfied ( )
12. Will you recommend this store to others?
Yes ( ) No ()