SERVICE MANUAL
Receipt Printer
BTP-2002NP
Revision Sheet
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Confidential BTP-2002NP Service Manual
Declaration
Information in this document is subject to change without notice. SHANDONG NEW BEIYANG
INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to
improve products as new technology, components, software, and firmware become available. If users need
further data about this product or have any doubt about safety issues that might arise from using it, please
feel free to contact SNBC or your local agents.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose without the express written permission of SNBC.
Copyright
Copyright © 2008-2009 by SNBC
Printed in China
Version 2.03
Trademarks
SNBC registered trademarks:
The quality control system of SNBC has been approved of the following certification.
(DNV)ISO9001:2000
The environmental control system of SNBC has been approved of the following certification.
(DNV)ISO14001:2004
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Confidential BTP-2002NP Service Manual
BTP-2002NP has been approved of the following certification.
Contact us
Address: No.169 Huoju Rd, Weihai, Shandong, China. 264209
Hot line: +86-631-5673777
Fax: +86-631-5673778
E-mail: sales@newbeiyang.com
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Confidential BTP-2002NP Service Manual
Notes
1) Follow the steps in this manual hereafter during maintenance.
2) Make sure that the printer and the computer are turned off before pluging the communication cable,
changing print head or doing maintenance to the printer.
3) Be sure to protect it against electrostatic damage when maintaining print head and other electronics.
4) Time between turning on and turning off the printer is no less than 20 seconds.
5) Do not operate the printer when paper is end. Doing so can damage print head.
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Confidential BTP-2002NP Service Manual
Contents
1 FEATURES AND SPECIFICATIONS ................................................................................ 1
2 PRINTER OVERVIEW....................................................................................................... 2
3 MAIN CONTROL BOARD UNIT BLOCK DIAGRAM ......................................................... 3
4 DISASSEMBLY AND ASSEMBLY ..................................................................................... 5
4.2.2 Disassemble the Main Control Board and the Interface Board.................................................................. 7
4.2.5 Disassemble the Top Housing and the Feed button/ LED Module ........................................................... 9
4.2.11 Disassemble the Print head Module and Spring Pressing Plate ........................................................... 12
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Confidential BTP-2002NP Service Manual
6.4 AUTO CUTTER ....................................................................................................................................................17
6.6 SENSORS............................................................................................................................................................18
APPENDIX ......................................................................................................................... 19
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1.2 Specifications
Note:
The size of Flash Memory is different depending on different models.
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Confidential BTP-2002NP Service Manual
2 Printer Overview
This printer is made up of the following major components:
¾ BTP-2002NP Printer Mechanism (Sensor and LED/KEY switch circuit board assembly)
¾ Interface board assembly
¾ Main Control board
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Confidential BTP-2002NP Service Manual
Block diagram
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Confidential BTP-2002NP Service Manual
Pictures Instructions
1
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4.2.2 Disassemble the Main Control Board and the Interface Board
Pictures Instructions
1
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Confidential BTP-2002NP Service Manual
4.2.3 Disassemble Printer Top Cover and Cutter Cover
Pictures Instructions
1
Pictures Instructions
1
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Confidential BTP-2002NP Service Manual
4.2.5 Disassemble the Top Housing and the Feed button/ LED Module
Pictures Instructions
1
Pictures Instructions
1
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4.2.7 Disassemble the Platen Roller
Pictures Instructions
1
Pictures Instructions
1
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4.2.9 Disassemble the Motor
Pictures Instructions
1
Pictures Instructions
1
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Confidential BTP-2002NP Service Manual
4.2.11 Disassemble the Print head Module and Spring Pressing Plate
Pictures Instructions
1
Pictures Instructions
1
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4.2.13 Disassemble the Paper Near End Sensor
Pictures Instructions
1
Pictures Instructions
1
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4.2.15 Disassemble the Paper End Sensor Module
Pictures Instructions
1
4.3 Assembly
To assemble, please reverse the disassemble procedure in accordance with the instructions given.
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Confidential BTP-2002NP Service Manual
Recovers automatically
The top cover of when top cover is closed.
Top cover
the printer is not Printing restarts
open error
closed correctly automatically and no
information is lost
Recovers automatically
Paper end The paper is end when installing a new
paper roll
Recovers automatically,
Paper near The paper is near
when installing a new
end end
paper roll
Note:
If the paper jams, turn off the printer and remove jammed paper; then turn it on again.
When encountering a cutter malfunction, do not open the top cover of the printer by force and return the
cutter to its original position before opening top cover.
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Confidential BTP-2002NP Service Manual
6 Troubleshooting Guide
The following descriptions help you to locate the possible causes of problems. Please check and operate
according to check method and solution.
6.2 Printing
Problems Possible Causes Check Method Solution
Connection of the print head
Connect the cable reliably
cable is not reliable
The thermal head drive circuit is Check the thermal head drive
Replace the main control board
abnormal circuit with oscilloscope
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Confidential BTP-2002NP Service Manual
6.3 Paper Feeding
Problems Possible Causes Check Method Solution
Incorrect paper feeding Check whether or not the paper Remove the jammed paper and
operation jams load the paper correctly
Connection of the motor cable
Connect the cable reliably
is not reliable
The motor cable or connector
Replace the cable or connector
is abnormal
Check whether or not foreign object
Paper is not fed Foreign object is trapped into
trapped in the platen gear or motor Remove foreign object
or paper feeding the gear
gear
is abnormal
Replace broken platen gear.
Check whether or not the platen gear
The gear is broken Replace the motor If the motor
or motor gear is broken
gear is broken
The motor drive circuit is Check the motor drive circuit with
Replace main control board
abnormal oscilloscope
Check the motor drive circuit with Replace the motor if the motor
The motor is abnormal
oscilloscope drive circuit is normal
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Confidential BTP-2002NP Service Manual
6.6 Sensors
Problems Possible Causes Check Method Solution
Connection of the sensor cable is
Connect the cable reliably
not reliable
The cable or connector of sensor is
Replace the cable or connector
abnormal
Paper can not Clear paper sensor with alcohol
be detected Paper sensor is dirty
cotton
Paper sensor is abnormal. Replace paper sensor
Check Detector circuit with
Detection circuit is abnormal. Replace main control board
oscilloscope
Incorrect paper near end sensor Adjust the sensor to the correct
setting position
Connection of the sensor cable is
Connect the cable reliably
not reliable
The cable or connector of sensor is
Paper near end Replace the cable or connector
abnormal
can not be
detected Clear paper near end sensor with
Paper near end sensor is dirty
alcohol cotton
Paper near end sensor is abnormal Replace paper near end sensor
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Confidential BTP-2002NP Service Manual
Appendix
Appendix A: Main Controll Board Description
The main control board unit is made up of the following electrical circuits:
¾ CPU and CPU Peripheral Logic circuits
¾ Thermal head drive circuit
¾ Motor drive circuit
¾ Power supply circuit
¾ Cutter drive circuit
¾ Drawer kick-out drive circuit
¾ Detector and Indication circuit
¾ Interface board assembly
The module connection diagram for the main control board is shown below.
LED/KEY
circuit Power
Supply
circuit
FLASH
Drawer kick
CPU circuit
SDRAM
Thermal head
drive circuit
Reset
circuit
Cutter drive
circuit
Motor drive
circuit
I01、I02、I11、I12: These pins are logic inputs which select the outputs of the comparators to set the current
level.
PHASE1 PHASE2: This TTL-compatible logic inputs sets the direction of current flow through the load.
4. Power Supply Circuit
¾ The power adapter Specifications
INPUT: 90~264V, 47~63HZ, ≤1.6A, 60W
OUTPUT: 24V±5%
MEAN CURRENT: 2.5A, 240mVp-p
PEAK CURRENT: 6A (500ms)
¾ Filter and switch circuit
The +24V signal is supplied to the switch circuit after passing through the filter circuit, which reduces
external noise and protects against noise. The switching regulator IC (U601) switches the input
+24V and converts it to +5V and the switching regulator IC (U602) switches the input +5V and
converts it to 3.3V.
5. Cutter Drive Circuit
The cutter driver uses a motor special purpose IC (U504). Signal EN-CUT and Signal DIR-CUT from CPU
(U101) control the operation of the cutter together (cut, brake, and stop). The CUTT signal indicates
whether or not the cutter blade is at home-position. The control sequence diagram is below:
Partial cut:
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Confidential BTP-2002NP Service Manual
Full cut:
3
A
+24 4
P-G
5
6
B Drawer open/close switch
P-G
User side (Cash drawer)
Printer
Drawer kick-out connector
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Confidential BTP-2002NP Service Manual
Signal definition
DSR 1) When the receive buffer of host becomes full, check this signal SPACE
DTR/DSR transmit timing (hardware handshake)
XOFF
1) When the receive buffer becomes full Transmit
Transmission
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Signal definition
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Data Receiving Timing (Compatibility Mode)
¾ USB Interface
Specifications
Data transmission: Universal Serial Bus Specification Revision 1.1
Connector (printer side): USB “B” type connector (standard)
Signal definition
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Note:
A period (.) is printed for each code that has no ASCII equivalent.
During the hex dump all commands except DLE EOT and DLE ENQ are disabled.
Hexadecimal dump mode can be ended by turning off the power, or pressing the FEED button
three times, or resetting the printer after the printing has finished
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FS q 1C 71 28 113 Define NV bit image
GS ! 1D 21 29 33 Select character size
GS $ 1D 24 29 36 Set absolute vertical print position in page mode
GS * 1D 2A 29 42 Define downloaded bit image
GS ( A 1D 28 41 29 40 65 Execute test print
GS / 1D 2F 29 47 Print downloaded bit image
GS : 1D 3A 29 58 Start/end macro definition
GS B 1D 42 29 66 Turn white/black reverse printing mode on/off
GS H 1D 48 29 72 Select printing position of HRI characters
GS I 1D 47 29 73 Transmit printer ID
GS L 1D 4C 29 76 Set left margin
GS P 1D 50 29 80 Set horizontal and vertical motion units
GS V 1D 56 29 86 Select cut mode and cut paper
GS W 1D 57 29 87 Set printing area width
GS \ 1D 5C 29 92 Set relative vertical print position in page mode
GS ^ 1D 5E 29 94 Execute macro
GS a 1D 61 29 97 Enable/disable Automatic Status Back (ASB)
GS f 1D 66 29 102 Select font for HRI characters
GS h 1D 68 29 104 Set bar code height
GS k 1D 6B 29 107 Print bar code
GS r 1D 72 29 114 Transmit status
GS v 0 1D 76 30 19 118 48 Print raster bit image
GS w 1D 77 29 119 Set bar code width
GS { w 1D 7B 77 29 123 119 Enable/Disable Watermark Function
GS { w f 1D 7B 77 02 29 123 119 02 Setting Watermark parameter
FS ! 1C 21 28 33 Set print mode(s) for Kanji characters
FS & 1C 26 28 38 Select Kanji character mode
FS - 1C 2D 28 45 Turn underline mode on/off for Kanji characters
FS . 1C 2E 28 46 Cancel Kanji character mode
FS2 1C 32 28 50 Define user-defined Kanji characters
FS C 1C 43 28 67 Select Kanji character code system
FS S 1C 53 28 83 Set Kanji character spacing
FS W 1C 57 28 87 Turn quadruple-size mode on/off for Kanji characters
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Confidential BTP-2002NP Service Manual
Notes:
To change the EEPROM setting, send data string ”0x1b, 0x73, 0x42, 0x45, 0x92, 0x9a, 0xDL (see in the
table), 0xDH (always 0x00), 0xAD (see in the table)” to printer.
“0xDL, 0xDH” are the low byte and high byte of a parameter.
“0xAD” is the address in the NVR ram.
For instance: Sending the string 0x1b 0x73 0x42 0x45 0x92 0x9a 0x01 0x00 0x16 via the serial interface
to the printer can change the baud rate to 19200 baud.
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Confidential BTP-2002NP Service Manual
Paper near
end sensor
module
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Confidential BTP-2002NP Service Manual
Gear 2
8203- 900086
(Middle size)
Transmission gear
8203- 900087
(Largest)
White 7600-900840
Power switch
Black 7600-900841
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Confidential BTP-2002NP Service Manual
Parts List for Mechanism
Ref. No. Parts No. Description Quantity Remarks
1 8201-900077 Printer top cover 1
2 8201-900073 Top case 2
3 4006-900295 M3X5 screw 21
4 8201-900075 Cutter cover 1
5 4002-900301 ST2.6X6 screw 2 GB845-85
6 7600-900521 Operator’s control panel PCB 1
7 4002-900291 ST2.6X4screw 4 GB845-85
8 8201-900076 Bottom case 1
9 7201-900842 Interface board 1
10 Fixed screw 2
11 8103-900249 Interface metal plate 1
12 4000-900185 Pan head screws M2.5X4 1
13 8210-900378 Introductory plate 1
14 4001-900165 Countersunk head screw M3X5 2 GB818-85
15 7201-900836 Control board 1
16 8103-900400 Board compartment 1
17 4000-900056 Pan head screws M2X4 6 B818-85
18 8104-900113 Stationary blade pressing board 1
19 8103-900138 Roof plate 1
20 4400-900294 E-ringΦ2 7 GB896-86
21 8005-900109 Draught spring 2 Right and left side each
22 8001-900126 Platen roller fixed stand rotation axis 1
23 8001-900105 Top cover axis 1
24 8005-900114 Top cover torsion-bar spring 1
25 Stationary blade 1
26 8103-900137 Cutter holding bracket 2
27 4400-900293 E-ringΦ3 7
28 8400-900351 Platen bushing 2
29 8103-900120 Platen roller fixed stand module 1
30 8301-902287 Platen roller 1
31 8203-900081 Platen gear 1
32 8001-900125 Paper roller 2
33 8210-900082 Paper guide 1
34 8001-900110 Paper guide roller 1
35 8201-900098 Paper cabinet 1
36 7600-900522 Paper-end sensor module 1
37 7700-900130 Left side-plate module 1
38 8202-900080 Photo-sensor lever 1
39 4000-900296 M3X4 screw 6 GB818-85
40 8299-900377 Paper-near-end sensor dust-proof cover 2
41 8207-900079 Paper-near-end sensor holder A 1
42 7600-900705 Paper-near-end sensor A 1
43 7600-900704 Paper-near-end sensor B 1
44 8207-900074 Paper-near-end sensor holder B 1
45 8103-900139 Left side-plate 1
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46 8005-900919 Stretch plate 1
47 8103-900132 Top cover stand 2 1
48 8104-900119 Tear bar 1
49 3100-900688 Cutter 1
50 8103-900131 Top cover stand 1 1
51 3100-900688 M2.6X6 4 1
52 3000-900848 Print head 1
53 8005-901368 Print head pressure spring 2
54 8103-900091 Print head protection plate1 1
55 8103-900136 Print head protection plate2 1
56 8103-901493 Spring pressing plate 1
57 8202-900083 Top cover lever 1
58 8005-900089 Top cover lever torsion spring 1
59 8403-900350 Pothook spanner 1
60 8005-900108 Pothook torsion spring 1
61 4000-900057 M2X8 screw 2 GB818-85
62 7600-900523 Micro switch module 1
63 8103-900115 Cutter holder 2 1
64 7700-900095 Bracket B module 1
65 7600-900524 Power switch module 1
66 8103-900128 Switch pedestal 1
67 8002-900123 Pothook bushing 1 1
68 8403-900352 Left hook 1
69 8001-900104 Hook shaft 1
70 8403-900353 Right hook 1
71 8002-900106 Pothook bushing 2 1
72 8001-900103 Spring pressing plate blocking spindle 1
73 8001-900092 Print head shaft 1
74 3200-900260 Motor 1
75 8203-900086 Transition gear 2
76 4400-900292 E-ringΦ3.5 3 CB896-86
77 7700-900140 Bracket A module 1
78 8103-900118 Cutter holder 1 1
79 8203-900087 Gear 2 1
80 4000-900297 Pan head screwsM3X6 2 GB818-85
81 4201-900297 Snap gasket 2 GB93-87
82 4200-900297 Gasket 2 GB848-85
83 8102-900122 Bottom chassis 1
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Exploded view 2
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