Case No.:
Plaintiffs,
COMPLEX LITIGATION DIV.
v. CLASS REPRESENTATION
Defendant.
__________________________________/
(collectively referred to herein as the "Plaintffs"), hereby bring this Class Action Complaint on
behalf of themselves and all other similary situated to seek relief and damages under Florida Law
from BUCCANEERS TEAM, LLC, a Delaware Limited Liability Company (referred to herein as
Pursuant to Rule 1.220 of the Florida Rules of Civil Procedure, Plaintiffs bring this class
action on behalf of themselves, individually, and all similarly situated persons who had properly
renewed their Season Tickets for the Bucs 2017 Season (“Season Ticket holder”), but, for no
legitimate reason, were notified by the Bucs that their Season Tickets had been revoked. These
wrongfully revoked Season Tickets were then resold at a significantly greater price than the price
1
promised by the Bucs for tenured renewal. This “resale” was offered or accomplished before
Plaintiffs, and/or those similarly situated, had even been provided notice of the revocation, and
before any unilateral “refund” of the monies paid for Season Ticket renewal were provided to the
Season Ticket holders. Plaintiffs seek, on behalf of themselves and all other similarly situated
Season Ticket holders an award of damages and related relief for: 1) breach of contract, 2) unjust
1. Jurisdiction is proper in this Court as the case raises claims where the amount in
2. Venue is proper in this Court pursuant to Florida Statutes, Section 47.051, because the
named Plaintiffs and the Defendant all reside or do business in Hillsborough County,
Florida, which is also where the causes of action asserted herein occurred.
3. This Court has jurisdiction under Rule 1.220 of the Florida Rules of Civil Procedure to
4. At all times relevant hereto, Plaintiff Sean Fontaine has been a resident of Pasco County,
Florida, and he had been Season Ticket holder with the Bucs since 2012.
5. At all times relevant hereto, Plaintiff Louis Mendel has been a resident of Hillsborough
County, Florida and he had been a Season Ticket holder with the Bucs since 1995.
6. Plainitffs are informed and believe that Buccaneers Team, LLC, is a Delaware Limited
Liability company that owns and operates the Tampa Bay Buccaneers, a professional
2
football team which is a member of the National Football League. The Bucs have their
7. The Bucs offer “Season Tickets” to those fans desirous of obtaining the rights and
privileges associated therewith.
8. A Season Ticket is a single or bundled group of tickets that provides the purchaser with a
ticket for a particular seat for each and every football game played by an NFL member
club in its home stadium during an annual NFL season, which generally consists of 10
individual tickets to attend each of the 2 preseason games and 8 regular season “home”
9. The Season Tickets sold by the Bucs provide the purchaser with the following:
a. A bundle of tickets for a particular seat for every home game played by the team
Season Ticket for the following NFL season when such Season Tickets are offered
for sale by the team several months prior to the start of the following NFL pre-
c. Discounted guaranteed best pricing for a pre-season and regular season home game
3
g. 15 % Food and merchandise discounts at the stadium;
j. Automatic sign up for an NFL Club Membership, offering free NFL RedZone, to
l. A dedicated “Member Relations associate” for advance single seat relocation event.
10. At the point in time when an individual purchases a Season Ticket in advance of
the season from the Bucs, they are not informed nor put on notice of any terms and
conditions, nor do they sign any contract or manifest assent to any terms and conditions
11. Every year, for the past (5) five years, Plaintiff Sean Fontaine has purchased (7)
seven Season Tickets from the Bucs by exercising his right for renewal to the tickets each
year.
12. On or about November 2016, Sean Fontaine prepaid for seven (7) 2017, Bucs
Season Tickets (Section 132, Row C Seats 22-22, Section 139, Row C, Seats 1-2, Section
140, Row B, Seats 1-3) in the amount of $3,267.36, through their Bucs “Member Relations
13. On or about February 2017, Sean Fontaine received a call from the Bucs “Member
Relations associate,” stating that this year’s Season Tickets had increased by $873.17. As
a dedicated fan, Sean Fontaine did not hesitate to pay the increased amount, immediately,
4
14. Sean Fontaine believed that he had adequately accepted the Bucs offer of renewal
of his Season Tickets, and he assumed that everything concerning the renewal of his Season
Tickets was “handled,” and he awaited his annual package from the Bucs, which would
have included his tickets, lanyards, and “welcome” information, as prior renewal packages
contained.
15. In addition to the several other features provided to Season Ticket holders, the Bucs
maintain a website for the resale of tickets, presumably under the auspices of having an
“official” vehicle for such resales to prevent any possible adversities or counterfeiting
16. On or about April 24, 2017, Bucs Director of Sales, Deno Agnoste, called the
Plaintiff and stated that the Plaintiff had sold six (6) tickets in October 2016, and that all
of his Season Tickets would be revoked immediately and refunded. Any “resales” engaged
in by the Plaintiff was done as facilitated and invited through the Bucs official resale
website.
17. On or about April 24, 2017, the Bucs sent Sean Fontaine a refund check in the
amount of $3,736.64.
18. At this point, Sean Fontaine was shocked. Sean Fontaine attempted to acquire
further information. In their communications, Mr. Agnoste was short, brief and refused to
explain the reason for the decision and stated that, “too bad, the decision had been made”
19. Sean Fontaine had received no prior description of any such “policy” barring the
resale of tickets, and nothing he ever received stated that such behavior was any type of
5
violation, nor had he ever received any warnings that such conduct was prohibited or would
20. Devastated by this abrupt and unanticipated decision, Sean Fontaine called and
emailed several Bucs executives to get further information and attempted vigorously to
21. Sean Fontaine called the Bucs CEO, Bucs Owner Brian Glazer, Ben Milson Chief
Ticketing Officer, and Chris Cook, Director of Member Services, all with no response.
22. As it pertains to Plaintiff Louis Mendel, every year since 1995, Mr. Mendel has
purchased (15) fifteen Season Tickets from Bucs by exercising their right for renewal to
23. On or about November 2016, Mr. Mendel prepaid for fifteen (15) 2017, Bucs
Season Tickets (Section 123, Row B Seats 15-18, Section 137, Row A, Seats 12-16,
Section 138, Row A, Seats 1-2, Section 139, Row A. Seats 15-18) in the amount of
$14,l39.06, through their Bucs “Member Relations associate,” as he had done in the years
past.
24. Mr. Mendel believed he had adequately accepted the Bucs offer of renewal of his
Season Tickets, and he assumed that everything concerning his renewal of his Season
Tickets was “handled,” and he awaited his annual package from the Bucs, which would
have included the tickets, lanyards, and “welcome” information, as prior renewal packages
contained.
25. On or about April 18, 2017, Mr. Mendel received a telephone call from a fellow
season ticket holder who advised him that his specific season ticket seats were available
6
26. Mr. Mendel, shocked, called his account representative at the Bucs office, Jim
Carroll, who refused to talk to him and instead forwarded his call to Bucs Director of Sales,
Deno Agnoste.
27. Mr. Agnoste informed Mr. Mendel that all of his season tickets would be revoked
immediately and refunded. Mr. Mendel looked online at his bank account and saw that the
Bucs had only refunded $5,920.06 on 4/17/17, which was less than half of what he had
28. On or about April 20, 2017, Mr. Agnoste sent Mr. Mendel an email stating that the
29. Mr. Mendel was perplexed as to why the Bucs would revoke his previously
renewed tickets with no warning or substantiated reasoning and failed to notify Mr. Mendel
prior to the Bucs offering his tickets for sale publicly at a significantly higher price. He
was even more amazed that the Bucs would be offering his season tickets for sale prior to
sending him the full refund for the money he sent in to renew his season tickets, which he
fully and properly believed manifested an acceptance of the consistent offer by the Bucs to
30. Based on information and belief, the Bucs are apparently standing behind the
assertion that, since a few Season Ticket holders are reselling their Season Tickets and
those are being purchased by opposing sports team fans, this somehow dilutes the preferred
solidarity and “atmosphere” of the Season Ticket holders that are fans of the “home team.”
31. It is assumed that the Bucs relied upon terms and conditions articulated on the Bucs’
website, under “Season Tickets,” where, in small print on the bottom of the page, there is
7
a link for “Terms of Use.” These terms and conditions were never assented to by the
Plaintiffs, nor did they have actual or constructive knowledge of such terms.
32. Based on information and belief, the Bucs engaged in the revocation of several
Season Ticket holder’s tickets and benefits for some unsubstantiated allegation of a
violation of the terms and conditions and manufactured an after-the fact prohibition against
33. The terms and conditions the Bucs rely upon to utilize against Season Ticket
holders are neither assented to by the Season Ticket holders, nor do they include the
grounds the Bucs have purportedly asserted as the basis to revoke the subject Season
Tickets.
34. Additionally, the masses of affected individuals that have had their Season Tickets
revoked for, purportedly, the same reason, have evinced a systematic scheme by the Bucs
engage in conduct to profit and enrich themselves through the reselling of the Season
Ticket holder’s tickets at a greater price, as they subsequently did with the Plaintiffs’
35. As evidenced above, it is never explicitly stated that the reselling of the Season
Tickets would constitute a breach of any kind. The only mention of reselling the tickets
made by the Bucs was that reselling tickets was permitted and actually advertised through
their own secondary reselling site via, “Account Manager,” an application created by the
36. The Bucs failed to quantify any number of tickets “forbidden” to be sold that would
initiate any basis for the revocation of Season Tickets, nor did they state or suggest that
any Season Ticket holder was engaging in any type of breach of contract, or engaging in
8
any unauthorized ticket “scalping,” or the reselling of the tickets, which may go to
individuals of another team as to affect the intended “atmosphere” of the Season Ticket
holder sections.
37. No feature of the Bucs-owned secondary reselling site, “Account Manager,” the
application created by the Bucs, would have any ability to limit to whom tickets would be
38. Unlike other teams, the Bucs have not imposed any policies for reselling, nor have
they required that the resale of the Bucs tickets be effectuated only through the Bucs’
Ticketmaster’s Secondary Ticket Exchange, nor did they implement policies that
39. Instead, the Bucs, encourage such reselling and made it easy and convenient
through their online Bucs “Account Manager” Apps, a process that provided the Plaintiffs
40. By restricting Season Ticket holders’ resale rights and capabilities, and by
retroactively punishing the invited and facilitated resale conduct, it is clear the Bucs hoped
to capture a greater portion of secondary resale revenues, including an increase in the ticket
price and transaction fees and cost, especially for prime seats, such as those seeking to be
41. The simplistic effort to “refund” money sent in by the Plaintiffs (after their seats
had already been resold, unbeknownst to the Plaintiffs) was in violation of basic
contractual rights, since the Plaintiffs had already manifested their acceptance of the
“offer” to renew their Season Tickets by submitting payment for them, thus creating a
9
42. All conditions precedent to the submission of this Complaint have been satisfied,
COUNT I
BREACH OF CONTRACT
43. Plaintiffs repeat and re-allege the allegations contained in paragraphs 1-42 as if
44. Plaintiffs entered into a contract with the Bucs for the purchase of a bundle of 2017
individual Season Tickets to all pre-season and regular season home games for established
45. The contract provided that Plaintiffs would pay the Bucs the agreed upon price for
46. Plaintiffs fulfilled their obligations under the contract, as they paid the total amount
due to the Bucs for the renewal of their 2017 Season Tickets, manifesting acceptance of
47. The Bucs breached its duty to Plaintiffs under the contract by refusing to give
Plaintiffs the 2017 Season Tickets, nor the related benefits and feature the Plaintiffs had
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
COUNT II
BREACH OF CONTRACT-RENEWAL RIGHTS
10
48. Plaintiffs repeat and re-allege the allegations contained in paragraphs 1-42 as if fully set
forth herein.
49. As specified above, Plaintiffs entered into a valid and enforceable contract with the Bucs.
50. The contract provided that Plaintiffs would pay the Bucs the appropriate adjusted price,
based on years of renewal and other agreed upon factors, for the renewal of their 2017
51. Plaintiffs fulfilled their obligation under the contract, as they paid the total amount due to
Bucs for the renewal of their 2017 Season Tickets, manifesting acceptance of the “offer”
52. Pursuant to this contract, the Plaintiffs agreed to, and had, purchased Season Tickets and
annually paid the required monetary amounts established by Bucs, and the Bucs agreed to,
and had, for all years previous, provided Plaintiffs with the subject bundle of Season
Tickets to attend the home games played each year by the Bucs football team, which
contained a Renewal Right, i.e., the contractual right to purchase a Season Ticket for each
53. The Bucs are estopped from denying the existence of or repudiating, the contractual
54. The Bucs knowingly induced Plaintiffs to expect to receive Renewal Rights over the course
of more than five (5) years for Sean Fontaine, and 22 years for Mr. Mendel, during which
the Bucs agreed to, and did, provide Plaintiffs with a Season Ticket and Renewal Right in
each and every year in exchange for monetary payments from the Plaintiffs in amounts that
were established by Bucs and agreed to be, and were, paid by the Plaintiffs.
11
55. The Bucs announced their intent to unilaterally terminate Plaintiffs’ Renewal Rights for
Season Tickets without providing any consideration in exchange for the termination of
56. The Bucs unilaterally terminated valuable contractual rights and the reasonable
expectations of Plaintiffs without providing any consideration for the elimination of such
rights and the value of the benefits conferred on Plaintiffs by the elimination of such
Renewal Rights.
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
COUNT III
UNJUST ENRICHMENT
57. Plaintiffs repeat and re-alleges the allegations contained in paragraphs 1-42 as if fully set
forth herein.
58. The essential elements that must be proven under a theory of unjust enrichment are: a
benefit conferred upon a defendant by the plaintiff, the defendant's appreciation of the
benefit, and the defendant's acceptance and retention of the benefit under circumstances
that make it inequitable for him to retain it without paying the value thereof.
59. The Bucs received and retained valuable benefits conferred by Plaintiffs, at their expense,
through their breach of contract and elimination of the Plaintiffs’ Renewal Rights without
compensation.
60. The Bucs will receive and retain benefits conferred by Plaintiffs from the termination of
and resale of the tickets to which the Plaintiffs were and continue to be entitled.
62. As hereinabove alleged, the Bucs have benefitted and will continue to receive benefits
unjustly at the Plaintiffs’ expense, which, in equity and good conscience, the Bucs should
63. Plaintiffs have no adequate remedy at law because of the Bucs’ conduct.
64. As a direct and proximate result of Bucs’ unjust enrichment, Plaintiffs have suffered non-
65. Plaintiffs are entitled to restitution from the Bucs and an order for the disgorgement of all
profits, benefits, and other compensation obtained by the Bucs from their wrongful
conduct.
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
COUNT IV
MISREPRESENTATION
66. Plaintiffs repeat and re-alleges the allegations contained in paragraphs 1-42 as if fully set
forth herein.
67. The Bucs clearly solicited and promoted its season tickets to season ticket holders to resell
tickets that they chose not to use, for whatever reason, on the Bucs own internet resale
service.
68. The Bucs provided the links to their secondary reselling website to Season Ticket holders
Season Ticket holders, acting reasonably under the circumstances, to believe that reselling
the tickets would not be any type of violation of the Bucs Season Ticket terms and
conditions.
70. Notwithstanding, Plaintiffs used the system the Bucs promoted, and which was actually
used by the Season Ticket holders to resell their tickets, as a mechanism to revoke
Ticket holders.
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
COUNT V
EQUITABLE ESTOPPEL
71. Plaintiffs repeat and re-alleges the allegations contained in paragraphs 1-42 as if fully set
forth herein.
72. In order to establish a claim for equitable or promissory estoppel as an alternative basis for
recovery, Florida law requires that a plaintiff establish that: (1) the plaintiff detrimentally
relied on a promise made by the defendant; (2) the defendant reasonably should have
expected the promise to induce reliance in the form of action or forbearance on the part of
the plaintiff or a third person; and (3) that injustice can be avoided only through the
73. In this action, Plaintiffs detrimentally relied on their contract with the Bucs to renew their
Season Tickets, a long-standing policy that the Bucs should reasonably have expected their
14
promise to induce, made obviously by the Plaintiffs payment of the necessary renewal fees
74. This cause of action prohibits the Bucs from contradicting the expectation of renewal that
season ticket holders have relied on, and which the Bucs have created.
75. Based on the facts articulated in this action, injustice can only be avoided only through the
enforcement of the promise to provide consistent renewal of Season Tickets against the
Bucs.
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
COUNT VI
CONVERSION
76. Plaintiffs repeat and re-alleges the allegations contained in paragraphs 1-42 as if fully set
forth herein.
77. To state a valid claim for conversion, a plaintiff must allege facts showing that it has ‘an
immediate, unqualified right to possession resting on a superior claim of title’ and establish
the ‘appropriation of personal property by another for that party's own use and benefit in
78. Under Florida law, “[c]onversion is an unauthorized act which deprives another of his
evidence [and] the claimant must further establish possession or an immediate right to
15
79. The essence of conversion is not the acquisition of the property; rather, it is the wrongful
deprivation of property.
80. The Plaintiffs have an “expectancy interest” based on the practices of the Bucs where the
team automatically sent renewal letters to the previous season ticket holders, who needed
only to pay the amount owed, which created a property right in the season ticket holder.
81. The Bucs have deprived, and continue to deprive, the Plaintiffs of their property rights in
WHEREFORE Plaintiffs pray this Court enter Judgment against the Bucs for (a) actual
damages; (b) consequential damages; (c) costs; (d) pre-judgment and post-judgment interest; (e)
attorney’s fees and costs where allowable, and (f) such further relief this Court deems just and
proper.
82. Pursuant to Rule 1.220 of the Florida Rules of Civil Procedure, the named Plaintiffs seek
All persons who properly renewed their Season Tickets for the Bucs 2017 Season
(“Season Ticket holder”), but, for no legitimate reason, were notified by the Bucs that
their Season Tickets had been revoked, and which Season Tickets were then resold
at a significantly greater price than the price promised by the Bucs for tenured
renewal, and which “resale” was offered or accomplished before those putative class
members had even been provided notice of the revocation, and before any unilateral
“refund” of the monies paid for Season Ticket renewal were provided to said Season
Ticket holders.
16
83. This action is properly maintainable as a class action pursuant to Florida Rule of Civil
84. Numerosity: This action satisfies the numerosity requirement. The class defined above is
sufficiently numerous that separate joinder of each member is impracticable as the class
will be comprised of what is believed to be well over 1,000 (one thousand) putative class
members.
85. Commonality: The Named Plaintiff's claims raise questions of law and fact common to
each member of the class, which include, but are not limited to whether those members of
the putative class who properly renewed their Season Tickets for the Bucs 2017 Season
(“Season Ticket holder”), but, for no legitimate reason, were notified by the Bucs that their
Season Tickets had been revoked, and where these wrongfully revoked Season Tickets were
then resold at a significantly greater price than the price promised by the Bucs for tenured
renewal, and where this “resale” was offered or accomplished before the putative class had
even been provided notice of the revocation, and before any unilateral “refund” of the monies
paid for Season Ticket renewal were provided to the Season Ticket holders, and where these
putative class members can assert causes of action, and thus seek an award of damages and
86. Typicality: The claims of the named Plaintiffs are typical of the claims of the class
members because the representative Plaintiffs, like all members of the putative class, were
subjected to the same course of conduct by the Bucs and suffered typical damages.
87. Adequacy: The named Plaintiffs will vigorously pursue the claims alleged herein on behalf
of themselves individually and on behalf of other similarly situated Season Ticket holders.
17
The named Plaintiffs have no adverse interests to the proposed absent class members
because they assert the same claims under the same provisions of the Florida Constitution
and seek the same relief as would the absent class members if each were to bring a similar
action individually. The named Plaintiffs will adequately protect and represent the interests
of each absent class member. Counsel who brings this action for the named Plaintiffs and
the proposed class are experienced in class action practice and procedure pursuant to Rule
88. Predominance: Pursuant to Rule 1.220(b)(3), class certification is appropriate because the
causes of action common to all putative class members predominate over any question of
law or fact affecting only individual members of the class. The predominant questions of
law or fact are clear, precise, well-defined, and applicable to the named Plaintiffs as well
89. Superiority: Class representation is superior to other available methods for the fair and
efficient adjudication of the controversy for a number of reasons including, but not limited
to, the following: (1) the case challenges the policy of a large entity, the Bucs and many
Season Ticket holders may be reluctant to bring claims individually for fear of retaliation
or being ostracized; (2) some class members may feel they have no remedy for the wrongful
conduct of the Bucs as alleged in this matter(3) some putative class members individual
damages would not be substantial enough to be worth the effort of bringing individual
claims; (4) many class members may not have the resources to bring their claims
individually; and (5) it would be an inefficient use of scarce judicial resources to require
each adversely affected Season Ticket holder affected by the practices challenged herein
18
DEMAND FOR JURY TRIAL
a. Certification of this case as a class action pursuant to Fla. R. Civ. P 1.220(a) and
(b)(3);
c. Judgment against the Bucs for (1) actual damages; (2) consequential damages; (3)
costs; (4) pre-judgment and post-judgment interest; (5) attorney’s fees and cost,
and (6) such further relief this Court deems just and proper.
/s/Luke Lirot__________________
Luke Lirot, Esq.
Florida Bar Number 714836
Candice Rojas, Esq.
Florida Bar Number 120514
LUKE CHARLES LIROT, P.A.
2240 Belleair Road, Suite 190
Clearwater, Florida 33764
Telephone: (727) 536-2100
Facsimile: (727) 536-2110
Attorney for the Plaintiffs
luke2@lirotlaw.com (primary e-mail)
jimmy@lirotlaw.com (secondary e-mail)
justin@lirotlaw.com (secondary e-mail)
candice@lirotlaw.com (secondary e-mail)
19