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Muhamad Iqba l, Pazrin salsabila2, Kurnianto Bayu A3, Nova Ardiyanto4, Bahrul Rizky F5

Abstrak. Kegiatan proses produksi di suatu perusahaan tidak terlepas dengan adanya
problem defect atau kecacatan dalam produk. Hal tersebut menjadi hambatan bagi
perusahaan dan sangat merugikan. Sehingga di perlukan Audit atau pengechekan pada
produk produk yang diproduksi. Hasil audit tersebut di informasikan kepada bagian
depatemen yang bertangung jawab terhadap defect yang timbul pada produk. Proses
penginformasian hasil audit tersebut masih kurang efektif dan optimal sehingga proses
penangan defect menjadi terhambat. Hal tersebut menjadi dasar dilakukan nya peneliatian
ini, Untuk mengindentifikasi masalah, maka harus dilakukan analisis terhadap PIECES
(Performance, Information, Economy, Control, Efeciency, dan Service). hasil pengambilan
data tersebut dapat disimpulkan bahwa Sistem Informasi yang dilakukan saat ini jauh dari
pada pemanfaatan Sistem Informasi karena masih mengunakan Sistem Informasi
konvensional tanpa mengunakan teknologi yang sangat berkembang pesat saat ini.

Kata kunci: Audit, PIECES (Performance, Information, Economy, Control, Efeciency, dan

Abstract. Production process activities in a company can not be separated by the problem
defect or disability in the product. It is an obstacle for the company and very harmful. So in
need of Audit or checking on products manufactured products. The results of the audit are
informed to the depatemen responsible for defects that arise in the product. The process of
informing the audit results is still less effective and optimal so that the process of handling
the defect becomes inhibited. This is the basis for this study. To identify problems, analysis of
PIECES (Performance, Information, Economy, Control, Efeciency, and Service) should be
performed. the results of data retrieval can be concluded that the Information System is done
today far from the utilization of Information Systems because it is still using conventional
Information Systems without using technology that is very rapidly growing at this time.

Key words: Audit, PIECES (Performance, Information, Economy, Control, Efeciency, and

Jurnal Teknik Industri
I. INTRODUCTION address any defects found in the Vehicle
Audit process. Obviously this will be
Audit Vehicle Activity in PT Astra
faster if the information system used
Daihatsu Motor Quality Assurance
efficiently. Currently activities that occur
Division that is less effective can result in
within a company can not be separated
the number of defective or defective
with the role of Information Systems,
products, production targets can not be
because time is money then the speed of
achieved in terms of quality and quantity.
information delivery especially quality-
The situation is an obstacle for the
related must be done quickly to be
company and very harmful if prolonged
addressed at that time and not mengahmbat
will disrupt the company's consti- tution.
quantity of production due to a quality
By executing Vehicle Audit effectively
problem. Information Systems is a process
it is expected that the company is able to that performs the functions of collecting,
improve the quality of the product, and it processing, storing, analyzing, and
is expected that the satisfaction and trust of disseminating information for a particular
the consumers can be fulfilled, so that the purpose most computerized SI Each
company can compete and maintain the system no matter how small, always
market share it has achieved and can contains components or subsystems. Each
expand the market share. Vehicle Audit subsystem has the properties of the
itself served as Customer View or subsystem to perform a certain function
benchmark the quality of products from and affect the overall system process. A
the company and as a reference level of system can have a larger system called a
quality produced by the company. Vehicle supra system, for example a company can
Audit Activity is an investigation activity be referred to as an industrial system is a
that aims to continuously monitor the larger system can be called a supra system.
quality of vehicle delivery and Based on the above considerations, it is
performance of Line Production related necessary research on "Utilization of
departments by using Standard Operating Information Systems Properly In Quality",
Procedure (SOP) and Shipping Quality so it can look for the factors that cause the
Audit Standard (SQAS) from TOYOTA utilization of information systems that
which will aim to give feedback on Line should be implemented effectively turned
Production for quality produced and out to be less attention.
related departments must confirm and

Jurnal Teknik Industri
Quality is conformity to market needs.

II. LITERATURE REVIEW 4). According to Feigenbaum (1986: 7)

Quality is the full customer satisfaction

1. Quality (full customersatisfaction). A product is

In defining product quality, there said to be of quality if it can give full

are five main experts in integrated quality satisfaction to the consumer, that is in

management (Total QualityManagement) accordance with what consumers expect of

which differ from each other, but the same a product.

meaning. Below is put forward the 5). According to Garvin (1988) Quality is
understanding of the quality of the five a dynamic condition that deals with
experts TQM (Nasution, 2001: 15-16): products, people / labor, processes and
1). According Juran (1993: 32) Quality is tasks, and environments that meet or
the suitability of the use of products exceed the expectations of customers or
(fitness for use) to meet customer needs consumers
and satisfaction. The suitability of the use
is based on the following five key features: 2. Quality Management

• Technology, ie strength or endurance. Basically Quality Management (Quality

• Psychological, ie sense or status image. Management) or Total Quality
• Time, ie reliability. Management (TQM) is defined as a means

• Contractual, ie a guarantee. of continuous performance improvement at

every level of operation or process, within
• Ethics, that is polite, friendly and honest each functional area of an organization

2). According to Crosby (1979: 58) using all available human and capital

Quality is the conformance to requirement, resources.

which is in accordance with the required or 3. Transaction Processing Systems (TPS)

standardized. A product has a quality when
it complies with predetermined quality Everything that happens in the company is

standards. Quality standards include raw recorded by TPS. When a transaction

materials, production processes and occurs, the data is entered into the

finished products. database, which provides sources of

quality-related information. Example: data
3). According to Deming (1982: 176) entered into the data collection terminal by

Jurnal Teknik Industri
the worker and the quality inspector during observations on the use of information
production takes place. systems as a whole in order to obtain
information about the frequent barriers to
the utilization of auditory information
systems & project preparaton being
The research methodology used in
observed. The sequence of processes and
the preparation of this final task is to
the factors that are very influential on the
collect data and information from various
level of efficiency and speed of providing
related sources. Where research
information in order to maintain the
methodology is the stages that must be
quality and apply the theories obtained me
determined first before solving the
from the courses obtained in the faculty of
problem being discussed so as to facilitate
industrial engineering.
in analyzing the existing problems. The
stages of research methods include: 3.2 Library Studies

1. Theme Selection In this section is the theoretical basis to be

written in the writing of the final task.
2. Setting the Target
Theories used among others, the basic
3. Analysis of Existing Conditions concept of Information Systems, Total
Quality Management Method that is
4. Determining Causes of Effects
focused on Transaction Processing System
5. Plan Action for data processing and solving the
6. Implement the Action
3.3 Data Collection
7. Checking Results
At this stage apply the data collection steps
8. Standardize and Plan Here.
needed to achieve the research objectives.
3.1 Preliminary Research The data collected includes primary data
and secondary data. Primary data is data
In my preliminary study trying to raise the
collected directly from company while
problems that occur within the company,
secondary data is collected data which
to improve the conditions and work that
come from libraries.
require the implementation of the design of
a better system work, then in this early 3.4 Results and Analysis
stage I do the initial stages of making

Jurnal Teknik Industri
The results of the data processing analysis Data collection is done through interviews
show the efficiency of comparison of and questionnaires to employees and the
conventional Information System modes results can be analyzed so as to form a
that still use whiteboards. For then sought youth disposal occurring in the audit
solutions to solve existing problems and department & project preparation. The
given a proposed corrective action plan results of data collection are then
that can be used to improve and improve processed again and reviewed with the
efficiency by using TPS.Analisa used is results of field data collection.
the analysis of cause diagrams used to find
Data processing
the cause of the problems that occur. The
conclusions of the discussion on the Data processing is done based on TQM
proposed improvements to the resulting technique with TPS system that is made
work efficiency can be made based on the internal website result of audit to be
results of the analyzes that have been made efficient in delivery of information.
Identify the Cause of the Problem

The problem arises because several factors

3.5 Conclusions and Suggestions
are as follows:
The final step in this research is conclusion
1. On the part of academic management is
and suggestion. The conclusion that can be
still manual.
taken is the answer about the application
of TPS method in the production process. 2. In the academic section there are no
Whether by applying TPS method can programs that support the work process.
make the work efficiency better or not. At
PIECES Analysis
this stage also elaborated on suggestions
for improvement and further research that To identify the problem, analysis of
is useful for all especially for companies to PIECES (Performance, Information,
improve the quality of the production Economy, Control, Efeciency, and
process. Service) should be performed.

IV. COLLECTION AND DATA - Performance Analysis (Performance

Performance problems occur when the
Data collection
tasks run by the system achieve the goal.

Jurnal Teknik Industri
Performance is measured by the amount of institution is good or not good, so the
production and response time. The amount service must also be taken into account
of production is the number of jobs well. The analysis of the service is On the
performed over a given period of time. The proposed system, the system can provide
response time is the average delay between more services, especially to Line
a transaction and the response given to the Production.

- The information analysis is:

In the existing system, the information

provided is about reporting data that is
report. In the proposed system, data
processing of these audit results will
facilitate the form of reporting data as

- The economic analysis is:

In the system to be built will provide a

good economic impact because the new
system will reduce the cost of costs
previously issued.

- The control analysis is:

In the system being used, control issues

such as input audit results are not only
controlled by the admin but will be
inputted directly by the Auditor.

- The efficiency analysis is: In the system

to be proposed will make the system data
processing of the results of this audit is
efficient because it is supported with the
database. - Service Analysis (Service
Analysis) Good service can reflect an

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Here is an analysis of the old system and its comparison with the new system:

Old System New System Indicator

 The resulting  The proposed  The received

value information system is value
still has a high expected to information is
error rate provide quick less accurate
and accurate than the error
value due to still
information. being done

 The search of  Search audit  To find out the

audit data is still results, admin results of the
manual so that the just enter the audit should
accuracy of the NIK and the open the
information and system will archive and
takes a long time directly display require a
the results. more relatively long
accurate timeand
information and susceptible to
updates because errors and
admins can make errors
changes data loss
on the database.

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Khasanah Normal. 2013. MAKALAH Jurnal Online Institut Teknologi Nasional.

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Informasi. Diambil dari 634-1-PB.pdf
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ANALYSIS & DESIGN. Diambil dari
Sttdb. 2009.Transaction Processing :
System (TPS). Diambil dari 16/04/26/system-analysis-design/
Gustini. 2015. Analisi dan Desain Sistem
Informasi. Diambi dari
Wulandari Kanti. 2010. Karakteristik -behaviorurldefaultvmlo.html
Transaction Processing System. Diambil

Fitri Kagome. 2016. PIECES Analysis

(Performance, Information, Economy,
Control, Eficiency and Service). Diambil

Mashar Yusuf. 2013. Metode-metode Total

Quality Management. Diambil dari

Agung, Rizal, Adianto. Importance

Performance Analysis.Diambil dari :

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