Document Title Description Type

Working doc on various items/issues we covered during the

AHCA Doc engagement, while it covers several of the topics it does cover all Information
and the level of detail varies.
CMDB Working doc for the CMDB and the types Information
Ticket Flow - Current Detailed with coverage of the current process Information
Ticket Flow - Proposed Pictures of what we did on the white board Information

Information to think about in how Security Groups and be used for

Security Groups various departments such as BRM, HR, etc in the same Cherwell Template
system.
Cherwell_01162018 Earlier version of the document "Ticket Flow - Current Information

CSM OOTB_Security_V9.0.1 Spreadsheet with detailed out-of-the box security rights in the most
current version (9.0.1) related to system rights and business objects. Reference

Reference for using Visibility and Disability Controls with True and
TrueFalse Expressions Reference
False expressions

Final Steps - Demo and Test Instructions with screenshots for demo and test data clean up Reference
data clean up

Final Steps - Moving to Instructions with screenshots for moving the whole system using a Reference
Production CZAR and moving changes and updates using Blueprints.

Short document that has screenshots of automation error with

DEV_Production Email message. This error message is when the process is using or pointing Information
Troubleshooting
to the wrong email account (DEV or Production)

Simplified spreadsheet with security roles and creat/update/delete Information

Security Groups Light rights within the system
Template on out-of-box SLA categories. Recommend to start with the
SLA - Multiple SLA's and template when planning SLA's for Cherwell and use for system Template
Priority
development documentation

Spreadsheet used during the Cherwell Engagement. The workbooks

Cherwell Issues Matrix documented current issues, wanted enhancements, miscellenous Information
questions, and engagement resolutions

Cherwell issue screenshots additional documentation, examples and screenshots noted in the Information
folder Cherwell Issues Matrix to give more detailed information

High level summaries of attendees, discussions, issues covered and Administrative

Daily Summaries Folder
any actions during the entire Cherwell engagement

Location for meeting agendas and meeting summaries pre-

Meetings Folder Administrative
engaement and after for historical purposes
Running spreadsheet of all help desk quick tickets and status of use.
Cherwell Quick Ticket Maintained by the help desk, but to be used for reference for Information
troubleshooting and any updating needed.
Managing Multiple Cherwell student notebook with labs from their deep dive course for Reference
Environments & Admins managing multiple enviroments and administrators