John LaCount

3480 Springnite DR
Colorado Springs Colorado, 80916
Home: 719-391-9763
Cell: 719-229-4329
E-mail: john057@comcast.net
Website: http://home.comcast.net/~john057/site/

Summary of Qualifications
• Proficient in LAN, WAN, and network installation, monitor, and programming.
• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
• Extensive knowledge of technology terms and developments.
• Exceptional customer service skills, account management, follow up, and sales.
• Excellent written and verbal communication skills.
• Bucket truck experience.

Computer Skills
• Operating Systems: Windows NT/2000/XP/Vista/7, Linux/Ubuntu 10.04 Server, MS Server 2003/2008.
• Software: Microsoft Baseline Security Analyzer 2.1, Nessus Server Manager 4.2.2, Windows Live Mail, Works,
Excel, Outlook, Outlook Express, Microsoft Office Suite and Microsoft Office 2003/2007, Adobe Acrobat 9.3,
Adobe Reader 9.
• Hardware: Install, troubleshoot and repair, Ink Jet, Laser and impact printers. Motherboards, sound cards,
graphics cards, monitors to include multiple monitor and projection applications, hard drive instillation and to
include RAID, Levels 0-5.
• Workstations: Dell, HP, IBM.

Certifications/Training

• CompTIA: A+, Network+, Security+

Work Experience

Network Communication Tech 4: Nov. 1999 – Aug. 2009, Comcast, Colorado Springs, CO

• Excelled in Correcting Customers related computer and network problems.

• Troubleshoot TCP/IP, SMTP, POP3, DHCP and related speed problems on multi-vender desktop and
workstations.
• Completed tasks such as performance monitoring, tuning and adjusting and network optimization.
• Provide technical support to ensure effective hardware and software performance. Provides technical expertise in
the installation and maintenance of hardware. Analyzes technical problems, recommends and applies required
solutions.
• Provided end user training when installing new equipment or software.
• Performed tasks to improve the efficiency, reliability, availability and stability of the Network.
Using system maps and schematics to perform routine and emergency repairs and build outs.
• Maintenance of overhead and underground cable plant, to include fiber.
• Under limited supervision, perform routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift
work, track/repair CLI, power supply maintenance, and construction maintenance in accordance with company
procedures and practices.
• Troubleshooting customer problems with video, audio, cable modem and phone systems.
• Experience in troubleshooting to card and component level electronics.
• Attended IT forums, conferences, and networking events.
 John LaCount
3480 Springnite DR
Colorado Springs Colorado, 80916
Home: 719-391-9763
Cell: 719-229-4329
E-mail: john057@comcast.net
Website: http://home.comcast.net/~john057/site/

Electrical Sales Pro: May 1997 – OCT. 1999, HomeBase, Colorado Springs, CO
• Excelled in customer service, by using the customer first policy.
• Keeping the electrical department stocked and sales associates educated in city and county codes. Ensured the
pricing was correct. Increased sales in my department by 15%.
• Kept Shrink 4% under expedition, by keeping inventories correct and handling discrepancies according to policy.

Avionics Technician 35K,68N,15N: Jan. 1987 - Apr. 1997, United States Army, Stationed Worldwide

• Repair, replace and perform operational and preventive checks and alignments on aircraft flight controls,
stabilization systems, avionics and controlled cryptographic equipment.
• Troubleshoot equipment and trace avionic and cryptographic equipment wiring harnesses using technical manuals
and schematic drawings to diagnose and isolate faults and effect repairs.
• Performs unit maintenance on special and common hand tools and test, measurement and diagnostic equipment.
• Requisition and maintain shop and bench stock for repair of aircraft avionics equipment. Prepares forms and
records related to aircraft maintenance.
• Provides technical guidance to subordinate personnel.
• Schedule maintenance on test, measurement, and diagnostic equipment.
• Alter or modifies material according to Department of the Army approved modification work orders.

Education
Leader Quest, Colorado Springs, CO
• CompTIA A+, Network+ and Security+ Jun. 2010

Embry Riddle Aeronautical University

• BS Professional Aeronautics (In progress)

National Radio Institute

• Associates of Applied Science Major: Micro Computer Repair

United States Army

• Avionics Technician: 35K, 68N, 15N Distinguished Graduate, 800 Hrs.
• NASA soldering and basic electronics: 40Hrs.
• Satellite/Microwave Repair. 120 Hrs.
• Additional Skill Identifier W6: Aircraft Survivability, 80 Hrs.
• NCOES: Primary Leadership Development Course, 160 Hrs.
• AVUM GPS Course : 40Hrs.

Professional Affiliations
• Society of Cable Telecommunications Engineers