NAME: ONG’ONDO MOGIRE LABAN

REGISTRATION NO: CS281-1601/2014

JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY

Bsc. COMPUTER SCIENCE

ATTACHED AT: KENYATTA NATIONAL HOSPITAL

FROM: 10th JULY 2017

TO: 5th SEPTEMBER 2017

DATE OF SUBMISSION: 12TH JANUARY 2018

Disclosure by the internship supervisor. This is to confirm that I have read the
report and that the information enclosed is correct and contains no confidential
information.

Supervisor Name:

Signature:

DATE:

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DECLARATION
I declare that this is my original work and to the best of my knowledge, This attachment
report has not been submitted in any other College for the awarding of a Degree.

Signature ______________________ Date __________________

Reg. No. : cs281-1601/2014

This attachment report has been submitted for examination with my approval as the

University Supervisor.

Signature ______________________ Date __________________________

University Supervisor

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ACKNOWLEDGEMENT
My sincere appreciation goes to all my lecturers at JKUAT for their dedication and
tremendous support towards equipping me with necessary knowledge and their immeasurable
interaction with their students. I owe special thanks to Kenyatta National Hospital for giving
me the opportunity to be attached at their institution, I also pass my sincere thanks to my
Organisation-Based supervisor Mrs N. K. Mwereria, and I have really learnt a lot through
her. A big thanks to Kenyatta National Hospital ICT staff for equipping me with necessary
field knowledge and for their immeasurable interaction during the attachment period. I
would also like to extend my thanks to all my fellow attaches’ at KNH for cooperation and
entire family members for their constant support and advice. To crown it all, tremendous
gratitude goes to the Almighty God for making it all possible.

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Contents
DECLARATION.................................................................................................................................................2
ACKNOWLEDGEMENT....................................................................................................................................3
1.INTRODUCTION...........................................................................................................................................5
2. BACKGROUND INFORMATION ON KENYATTA NATIONAL HOSPITAL.........................................................6
2.1 History of the Organisation......................................................................................................................6
2.2 Main functions or core activities of the host organization.......................................................................6
2.3 Vision, mission statement and core values of the institution..................................................................7
2.4 Kenyatta National Hospital address.........................................................................................................7
2.5 Stakeholders and Shareholders................................................................................................................7
2.6 Kenyatta National Hospital Organisation chart........................................................................................8
2.7 Departments.............................................................................................................................................9
3. WORK DONE DURING THE ATTACHMENT AND EXPERIENCE GAINED......................................................10
3.1 WORK DONE DURING THE ATTACHMENT ............................................................................................. 10
3.2 EXPERIENCE GAINED .............................................................................................................................. 11
4. SUMMARY AND RECOMMENDATION...................................................................................................... 12
4.1 Summary of attachment activities ......................................................................................................... 12
4.2 PROBLEMS ENCOUNTERED DURING THE PROGRAMME ....................................................................... 12
4.3 SUGGESTION AND IMPROVEMENT OF THE SCHEME ............................................................................ 12
5. CONCLUSIONS .......................................................................................................................................... 13
6. REFERENCES ............................................................................................................................................. 13

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 1. INTRODUCTION
This attachment report outlines the skills and experiences I acquired in the field attachment at
Kenyatta National Hospital, for the award of Degree in Computer Science, from 10th July
2017 to 5th September 2017. The report outlines various aspects of the organisation I was
attached in and my periodic duties such as: background information of Kenyatta National
Hospital, various duties I performed in the attachment, a profile of skills and experience
gained, utilization of resources, strategy and establishments of contacts during the period, a
critique of the status and suggestions for improvement of the firm and finally there’s a
summary and conclusions section.

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2. BACKGROUND INFORMATION ON KENYATTA NATIONAL HOSPITAL

2.1 History of the Organisation

The Kenyatta National Hospital in Nairobi is the oldest hospital in Kenya. Founded in 1901
with a bed capacity of 40 as the Native Civil hospital, it was renamed the King George VI
Hospital in 1952. At that time the settler community was served by the nearby European
Hospital (now Nairobi Hospital). It was renamed Kenyatta National Hospital after Jomo
Kenyatta following independence from the British. It is currently the largest referral and
teaching hospital in the country, and in East Africa.

Kenyatta National Hospital has a capacity of 1,800 beds and has over 6,000 staff members. It
covers an area of 45.7 hectares. The University of Nairobi Medical School, and several
government agencies are located within the premises.

It is a public hospital of choice in Kenya and beyond. It offers quality specialized health care
to patient from all over. These services include open heart surgery, reconstructive surgery,
burn management, critical care services and cancer treatment.

The Hospital provides training facilities for the University of Nairobi and Kenya Medical
Training College. The institution works closely with the Kenya Medical Research Institute,
Government Chemist, National AIDS and STIs control programme, National AIDS Control
Council, National Blood Transfusion Services and Africa Medical and Research Foundation.

The Hospital has established linkages and collaboration with other institutions in providing
various Clinical services, outreach program and research. Collaboration have been
established with operations smile international, neurosurgical mission of St. Louis.

2.2. Main functions or core activities of the host organization

Providing medical services and healthcare to the Customers/Patients. It offers outpatient

services and inpatient services.

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2.3. Vision, mission statement and core values of the institution.

Vision: A world class patient-centred specialized care hospital.

Mission: To optimize patient experience through innovative healthcare;
facilitate training and research; and participate in national health policy.

Core value:

Customer focus

Professionalism & integrity

Teamwork

Equity & equality

Employee empowerment

Environmental safety

2.4 Kenyatta national hospital address

Kenyatta National Hospital, off Mbagathi road.

Address: P. O. Box 20723-00202, Nairobi; city/Town

Website: www.knh.co.ke

2.5 Stakeholders and shareholders.

The stakeholders of Kenyatta national hospital are the customers, suppliers, employees

while the shareholders are the local community.

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2.6 KNH Organization Chart

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2.7 Department

Clinical system: Registration, patient scheduling, patient scheduling, patient Bracelets

Electronic Medical Record, Document and image Management System, Document and
image management, pharmacy information system, laboratory information management
system, pictures Archiving and communication software, computerized physician order
entity, A and E system, Critical care system, Nursing care planning system and Nutrition
system.

Billing and Revenue: Billing, POS system, Electronic charge sheets

Finance: Finance system, Asset management, procure to pay, internal Audit software,
credit committee system and Grand management system.

Supplies: supplies management system, laundry management system and system to

Track cold storage.

Human resource: ICT training database, HR system, computer labs, staff scheduling
management, Employee IDs and staff, tracking and Employee portal.

Other department: Facilitates management and fare well home.

ICT infrastructure: computers, network and data centre infrastructure

Communication: Telemedicine, patient notification system, eternal website, patient

portal, patient display, queue management, electronic board for A and E patient tracking,
hospital notification system, patient follow up and linkage to ambulance program and
change management, transformation office, project management, training program and
project communication.

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3. WORK DONE DURING THE ATTACHMENT AND EXPERIENCE GAINED

This section discusses the general and specific activities that I undertook while on attachment
staff at Kenyatta National Hospital. Reporting time is 8.00AM and leaving the institution is at
5.00PM.

3.1 WORK DONE DURING THE ATTACHMENT

ICT Helpdesk- it involves receiving different issues and problems from other staffs from
different departments; issues related to ICT. After receiving the issues first you pen down the
record then second you assign duty to an available staff within the department for appropriate
action or help. Thirdly, is after the issue(s) are resolved record the solutions that led to
resolving the issue(s). The entries therefore are transferred from the book entry to a data
website called spiceworks that aids in service chatter.

Solving the Hospital Management Information Software (HMIS) issues- this involves solving
basic problems concerning the Software like: software installation from the server to
workstation, software reinstallation from the server to workstation to increase efficiency in
the event the system is slow or hanging.

Solving general computer issues- this includes a wide range of issues related to the computer
hardware components and its software components. It involves troubleshooting of both
hardware and software components of the computer.

Setting up a printer directly using a usb-cable or setting it up over the network using a
ethernet-cable. It also involves troubleshooting the printer hardware components like
replacing the toner among others, or downloading and installing printer drivers to a computer.

Connecting a computer to a public domain- involves connecting a computer at the

workstation to the Hospital network or the public domain in order to access resources within
the domain.

Installation of other software- involves installing different software like the operating system,
browsers, Ms Office suite, antivirus, computer drivers among others.

Networking- this includes a wide range of networking solutions like: networking computers,
crimping network cables, trunking network cables, configuring switches and routers among
others.

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3.2 EXPERIENCE GAINED
I gained an idea on how to connect a computer to a public domain and how to access
information/data from the server and how to share information/data with other computers
within the same network.

Help desk services- This helped me improve my communication and social skills as I
interacted with various users/staffs/clients over phone. It also helped me improve my verbal
language and equipped me with courtesy as I was interacting with the Clients.

Similarly, I improved my confidence levels when interacting with different people/staff of

different statue within the management circle.

I also gained significant knowledge on how to troubleshoot a hardware component of a

computer, it includes checking if the RAM is fitted correctly, the processor’s fan is
functioning correctly, the hard disk drive is fitted correctly or the power unit has failed that is
if the computer is not booting.

I also gained a significant knowledge on how to crimp network cables, how to punch down
the cables, best solutions for trunking the cables to enhance neatness and how to troubleshoot
a network problem.

Above all, I gained knowledge on windows server administration and Cisco based
networking. It entails configuring of the server, switches and routers to a particular network.
Therefore resources are accessed from the workstation by the clients but are running on the
servers. I also gained knowledge on CCTV administration that was used majorly to monitor
movements around the hospital and malicious activities.

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4SUMMARY AND RECOMMENDATION

4.1 Summary of attachment activities

 ICT Helpdesk.
 Solving Hospital Management Information Software (HMIS) issues.
 Solving general computer issues.
 Setting up and configuring a printer.
 Connecting a computer to a public domain.
 Installation of other software.
 Networking

4.2 PROBLEMS ENCOUNTERED DURING THE PROGRAMME

The University training program was rather more theoretical hence when I was confronted
with the tasks outlined previously; it was quite difficult to explain and outline the expected
outcomes. Most of the concepts were exhaustively discussed in class but not experimented or
put to practice.

Configuring of servers, switches and routers, and administration of windows server was
something I never did before. It took me some good time to understand and also be able to
run commands within the entire architecture.

Hostility from clients/staff that never believed in interns really downgraded my morale to
take up chores; it was so disheartening to be look upon as quack and also solving problems
that recur after a while thus raising eyebrows.

4.3 SUGGESTION AND IMPROVEMENT OF THE SCHEME

The University training programme should be improved to cater for practical concepts as
more as theoretical concepts are enhanced. This will help the student to understand the bigger
picture of solving fundamental issues related to ICT Technology effectively.

A programme should be put in place to enhance the student with the knowledge of windows
server administration, Linux server administration, Cisco based networking and other
fundamental networking concepts.

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5. CONCLUSIONS

To conclude, Kenyatta National Hospital (KNH) is an institution that serves the whole
country and also extends referral services to patients across East and Central Africa hence the
systems that they have put in place are of good standards and work effectively to serve
patients and the entire public at large. They have a good training programme for both
attachment staff and regular staff called ‘The Oshe’. The programme simply explains and
outlines the rules of engagement and protocols to be followed when at work.

The ICT Department of Kenyatta National Hospital is very supportive to the attachment staff.
They readily and occasionally train the attachment staff on protocols and activities to be
followed when executing duty or serving the Clients.

On the other hand, Industrial attachment is very good and healthy for students since it gives
them the chance to enhance their practical capabilities and combine them with their
theoretical endeavours that they do at school. This prepares the Students to take up chores
effectively in future when they are called upon or when they’re employed after completion of
their undergraduate studies.

6. REFERENCES

www.knh.co.ke

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