Anda di halaman 1dari 4

APPENDIX

Questionnaire reserved to customers

This questionnaire is designed to examine the assessment on impacts of bank service quality
and technology on customer’s satisfaction in Wegagen Bank S.C. Main Branch. It will be
conducted by from Africa Beza College Department of Accounting program for the partial
fulfillment of bachelor of Art. The finding of this study is too meant for purely academic
purpose and all the information you provide will be kept strictly confidential like to say thank
you very much. For your cooperation and spar your time for my requests. Note: this
questionnaire is reserved to customers of the bank.

Please put mark (√) in your choose

Part one: personal profile of customers

1. Sex Male Female

2. Age 18-24 25-30


31-35 above 36

3. Educational level Diploma 1st Degree MA


PHD Other

4. Work Experience 1 year 1-2 years


Above 2 years

5. Work Experience in Wegagen Bank S.C


A year 2-5 years
5-10 years above 2 years

Part Two: Adequacy of internal control in Wegagen Bank S.C

6. How do you evaluate implementation of internal control practices in your


administration?

Very good Good Fair Bad Vary bad


7. Overall internal control and monitoring procedures in the views of external
audit are:

Strong Satisfactory Weak

8. The internal auditor of Wegagen Bank exercise due professional care in


performing internal audit
Strongly agree Agree Neutral
Disagree Strongly disagree
9. What is your opinion in the overall internal control system of the bank?

Very good Good Fair Bad Vary bad

10. The internal auditing Wegagen Bank obtains sufficient, relevant & reliable
evidence on which to base reasonable conclusions & recommendations

Strongly agree Agree Neutral

Disagree Strongly disagree

11. What are the major problems you have experienced in related to internal
control practices?
A. Managers are not willing to give employees training
B. Insufficient working supplies & equipment
C. Lack of awareness about internal control procedure & standards
D. Low auditor performance E. fraud F. others _______________
12. How do you evaluate the employees’ awareness of internal control practices
in the bank?
Very high High Moderate Low Very low
13. Internal auditors have sufficient independent position to be able to exercise
judgment, express opinions and present recommendations with impartiality
Strongly agree Agree Neutral
Disagree Strongly disagree
14. Who have a complete access to bank records?
Accountants Auditor Management
Officer Others ______________ All
15. Does the same employee does originate a transaction, process it, and reconcile
the general ledger account?

Yes No

If your answer is Yes, would you explain it?


___________________________________________________________________________________________________________
___________________________________________________________________________________________________________
________________________________________________________________________________________________________

16. What type of internal control mechanism the bank uses to control it’s
employee?
Segregation of duties Rotation of duties other __________
17. What control process the bank uses for internal control mechanisms?
Internal audit External audit
Control review others ___________________
18. What type of security does the bank uses to secure its assets and records?
Administrative security Physical security
Technical security other ________________
19. Are the auditors within the company familiar with Auditing standards?
Yes No

If your answer is Yes, would you explain it?

_____________________________________________________________________________________________________________
_____________________________________________________________________________________________________________
__________________________________________________________________________________________________________

20. Does the opinion of an internal audit performed as per GAAS standards?
Yes No

If your answer is Yes, would you explain it?


_______________________________________________________________________________________________________________
_______________________________________________________________________________________________________________
____________________________________________________________________

21. How do you rale overall assessment of internal control practices of the bank?
Very good Good Satisfactory Bad vary bad
22. What type of accounting software does the company use?

Internally developed Commercial system other _____________


23. What type of security does the bank uses to secure its assets and records?
Administrative security Physical security
Technical security All other _________________
24. What type of audit reports does the board receive?
Operational Financial Managerial
Compliance All other _______________
25. Who review independence of internal and external auditors?

Board Managers Audit Committee

Accountants Gov’t

26. Who reviews the internal audit report?


Department or line Manager Senior Management
Audit Committee Board of Birectors
27. How often are audit reports and follow-up reviews?

Annually Semi-Annually Quarterly

When Needed Other _________________

28. Which of the following types of external audits does the bank receive?
Opinion audit (full financial statements)
Attestation report on internal control
Opinion audit (balance sheet only
Agreed-upon procedures (director’s exam)
29. The internal audit manager has a direct access to, freedom to report to all
senior management including; CEO and BOD.
Strongly agree Agree Neutral
Disagree Strongly disagree